Always find Bartrop and Dilkes more than helpful and willing to go that extra mile for clients. Would recommend them to anyone both for buying/selling or letting.
Terrible customer service from a landlords point of view. Most of the staff there are great but the lettings manager Jeanette is someone that no one should ever have to deal with but unfortunately has to take over everything. Allowed the bond to be given back to tenants even though the house was left a mess. We were told that everything was left “perfect” but when we checked it was anything but. Unfortunately this was too late as bond was given back and Jeanette won’t help at all, not even offering a compromise. Unsure if a checkout was even done because every time I have asked, this question has been dodged. We have also had to chase up a missed gas payment of £180 and unpaid council tax on the property, so really not recommended if you would like an easy life.
We have used w h brown in worksop for years now as were regular movers and Claire and her team are very helpful even when times get really stressful towards the end Claire always managers to put things right without there expert knowledge and commitment to customer service and satisfaction moving house would be intolerable .
NEVER EVER WOULD I HAVE THIS ESTATE AGENT AGAIN.... DON'T CONSIDER THEM AT ALL..... INFACT RUN.
THEY LIE AND ARE JUST CONTROLLED WITH THE MONEY WHICH THEY ADD EXTRAS ON WITHOUT YOU BEING NOTIFIED.
In regards to lettings, communication is poor do not respond. Ignorant therfore unprofessional.
Think the lettings department is shocking, tried to get in for a viewing & had nothing available, for over a week. The day we are suppose to be viewing, rings up at 1pm due to go at 4.30pm and tells me an application has been taken on this property... so therefore someone managed to get in last week to view this! Also told me he rang me in the morning & left me a voicemail, absolute rubbish as I have no voicemail on my phone, it's switched off! I think the correspondence is shocking & the guys attitude was awful! Wouldn't use these again! A property that has been on the market for 6 months, amazingly an application goes in the day we want to view ????????
Delighted with the service I received from Burrell's. They sold my property within 3 days of being on the market, after other agents had failed. I found these to be the most helpful, honest and proactive agents, and they kept me updated throughout. Cannot recommend their service enough.
I would not trust a word that this branch tells you. We put an offer in on an empty house and i made it quite clear that we wanted the house no matter what. I was told and promised that if anyone showed any interest in the house that we would be the first to hear back. We then went on holiday for 2 weeks and half way through the holiday i get a phone call to be told that the house has been sold. Apparently because it was in the sellers best interest. What happened to PROMISE.
Would highly reccomend this company for Lettings. Very professional and friendly, excellent communication throughout and tenants found extremely quickly. A pleasure doing business with Andy, Cheryl and team.
went to view a property who had already been accepted an offer by another couple! upon calling the estate agent to find why they had wasted our time and we was not being forced into bidding war! they then called the other couple to tell them we had put an offer in the property which we had not, the other couple up then made a higher offer!
same on you !