P Collins
Third time we have used Bournecoast for holiday accommodation. The company is very responsive with caring staff. Would definitely recommend them.... Read more
8th Oct 2023 (1 year ago)
T Vaughan
Very happy with the service we and our guests received from Bournecoast. Any problems dealt with really quickly and with minimum fuss for us. Would recommend to other landlords.... Read more
Landlord
10th Sep 2023 (1 year ago)
C Young
Quality service and very reactive to any problem... Read more
8th Sep 2023 (1 year ago)
M Mccallum
Stayed at property 6275 wootton mount. It was a beautiful apartment with a balcony and free parking on site. Everything was excellent, Clean and beautiful apartment. Big shout out to Marc, he was very helpful when it came to booking this apartment... Read more
17th Aug 2023 (1 year ago)
E Greena
very unhelpful agency ,should be letting prison rooms not holiday apartments.
Broken bed in property we was staying , with very cheap bedding and horrible cheap pillows , drilling noise at 11 pm on Sunday till midnight. not mentioning very tiny apartments and leaking shower head , plus fruit flies and smelly drains .... Read more
31st Jul 2023 (1 year ago)
C Agent
Rented a property as a winter let through Bournecoast while we found a permanent home. As an estate agent myself I had pretty high expectations. Both Marc Shelley and George Moy were excellent throughout. Anyone looking to have a holiday let managed in Bournemouth should definitely look these guys up.... Read more
Tenant
13th Jun 2023 (1 year ago)
L Alsop
Great holiday agents would highly recommend... Read more
9th Jan 2023 (2 years ago)
T0mmy
Katie and the team are amazing, they helped me when no one else could, the place was great and so was customer service. Highly recommended.... Read more
21st Sep 2022 (2 years ago)
S reddy
Great company with ethics and excellent in customer servicing.... Read more
21st Sep 2022 (2 years ago)
A Staplehurst
Absolutely brilliant agent. Extremely helpful and efficient. Beautiful apartments and managed to a high standard.... Read more
25th Jun 2022 (2 years ago)
N RALEZE
DONT RECOMMENDED, take photos of every single detail of the property on the arrival as I have been robed out of my pet deposit, on damages already existing!
We had bad luck staying at the
35 De Havilland Way, Christchurch BH23 4DQ,
the property looks alright on the photos, on arrival expect to be welcomed by bad smell of old dirt covered with multiple artificial odours not managing to cover on expect, expect to discover many faults while staying, that you will later be charged for ... like falling off door handles, bad plumbing, consistently opening fridge door, marks and scratches actually everywhere ... ahh and huge plastic plant covered with dust, never been more disappointed ... Bournecoast agency left us to deal with rude owner as she manages the property... Read more
20th Jun 2022 (2 years ago)
F DOUILLET
14 years of doing business with Bournecoast Holidays. Never been disappointed. Perfect service, apartment always clean and in great conditions.... Read more
20th Jun 2022 (2 years ago)
S Houghton
Wow, what an amazing property Dean Park Manor is. It far exceeded my expectations.
We went there for 4 nights for a multigenerational holiday to celebrate my Sons 40th Birthday. 16 of us . The house was so enchanting and had everything for all the Family. The children played for hours
in the pool, and the very large swim spa was perfect for all the adults.
The front lawn was a great place to play family cricket and Rounders and the children were completely safe playing hide and seek around the gardens.
As for the house inside... WOW... magnificent size and beautifully furnished to a very high standard. Very well equipped with everything .
The Pool table was also a Family favourite .
The bedrooms were all well furnished , and with very comfortable beds. The whole interior design with the soft furnishings was beautiful.
The house lends extremely well to a family holiday but I can also see how well it would lend to a Corporate event with the prestigious and very elegant formal dining room overlooking the garden.
My Son owns his own Company and he would definitely use the Property for a Team away weekend.
We would definately go back again as well as a family.
The owners were both extremely friendly and very helpful . They welcomed us into their house and made us feel very at home. We
made such wonderful memories there.
AMAZING, simply loved it.... Read more
6th Jun 2022 (2 years ago)
G Brewery
Bournecoast have provided a consistently dedicated and reliable service over very many years and take great care in aligning the interests and expectations of both tenant and landlord.... Read more
Landlord
16th Mar 2022 (2 years ago)
H Piatek
Bournecoast have been amazing; supportive, giving great advice and helping us manage things. Would highly recommend... Read more
10th Feb 2022 (2 years ago)
FKW
We have used Bournecoast for 11 years to manage the letting of our flat, initially for Holiday Lets and then for Short Term Lets. They have been totally professional throughout often going beyond the call of duty to resolve problems.
We also used them to sell our flat and the service provided was exceptional.... Read more
Seller
24th Dec 2021 (3 years ago)
G Lane
Shower in the property had broken and was given a date and time to wait in for it to be replaced. Waited in and nobody arrived, contacted the contractor and bournecoast and nothing had been agreed but nobody had the common courtesy to let me know I didn't have to waste my day waiting in and to top it all off because of this we were told we now will likely be without a shower all over the Christmas period. Not the 1st time we have been let down in this way by bournecoast I must add.... Read more
21st Dec 2021 (3 years ago)
C Griffiths
We used to book our holiday with Bournecoast almost every year with our young family. We were always very happy with the accommodation and service.
Now our brood have left the nest we paid another visit this August. Same good service. Accommodated our rather awkward dates. Better price than elsewhere and good quality, well-situated accommodation. Senisible covid precautions without going over the top.... Read more
18th Aug 2021 (3 years ago)
G Stubbings
If I could just start off with a positive and say that I really enjoyed my stay at this apartment bright modern and Perfectly located, but unfortunately a few things let it down I wasn’t able to gain entry to the property to start off with it was a real struggle to get the door unlocked after phoning the agents and getting no reply I had to phone the homeowner who was more than happy to help, the cleanliness of the flat at first glance was amazing , but it soon came alight after unpacking it was clear the floors hadn’t been mopped my socks were black tea stains down the side of the sofa, long hairs found over the pillows and sofa , food in the drawer lip under the oven , make up , tea stains and squashed big on the skirting board in the bed room, Thankfully due to all the good weather I wasn’t in the apartment long but only to sleep however I did have an early departure due to noisy group of 5 girls... Read more
10th Aug 2021 (3 years ago)
Sympatyczna
5*Great accommodation to stay in for 4 people. Plenty of room and all what you need included. The shopping centre was 10 minutes walk top of the road and we could get everything we needed any time. We felt like in home. The place is just a steps down from the Boscombe beach. It was very quiet in the building while we were in with easy access 1st floor apartament with sea view???? Well equipped and decorated. I felt in love with your hoover (looking to get one too ????)... Read more
7th Aug 2021 (3 years ago)
G Hall
From first going into the office the staff were incredibly friendly and professional at all times.
I rented a short term flat which actually turned into almost 2 years as the owner was very flexible over the various lockdown times and Bournecoast always kept in touch asking if I would like to extend the rental agreement.
I would definitely recommend Bournecoast as a letting /holiday rental company.... Read more
Tenant
19th Jul 2021 (3 years ago)
P levaggi
The agency was very helpful and provided great advice about the available properties.... Read more
13th Jul 2021 (3 years ago)
D Thomond
We went to Southbourne on holiday as a family- me and my husband and my parents. The apartment where we stayed was well-equipped and immaculately clean and right near the beach. Information on everything you needed was available. There were also beach chairs and a mat and an umbrella to take to the beach.
From booking to the returning of our deposit (paid in case of damage etc) and picking up our key the service was seamless. Also any e mails I send were replied to in a timely manner.
We can definitely recommend.... Read more
Tenant
28th Jun 2021 (3 years ago)
D Lyons
Properties always spotlessly clean on arrival, and always as advertised. Great variety of accommodation and booking process very easy too.... Read more
28th Jun 2021 (3 years ago)
B Beek
(Translated by Google) Absolutely Beauty
(Original)
Absolut Beauty... Read more
16th Jun 2021 (3 years ago)
M Thornton-Ross
Bournecoast have been great to deal with and I’m very happy with their service and attention to detail. I can highly recommend them.... Read more
15th Jun 2021 (3 years ago)
L Maurseth
We’ve booked with Bournecoast every summer for the past 6 years. We’re extremely happy with the accommodations we’ve stayed at and the service has always been great. We look forward to booking with them again!... Read more
6th Jun 2021 (3 years ago)
V Grace
Booking with this company was so straight forward and the communication was frequent and efficient. I recently had to amend my booking with them and they were so accommodating and quick to resolve my issue! In a time where so many companies are cashing in on Covid changes etc., Bournecoast is unique in the fact that it really cares about its customers. I would recommend them to anyone and would definitely book with them again.... Read more
20th May 2021 (3 years ago)
M Jenkins
As a family run business, Bournecoast provides excellent customer service. If you need support, at any stage of your holiday, they are only too happy to help.... Read more
5th Mar 2021 (3 years ago)
T Sanders
We needed to rent a property for a few weeks, as we had a gap between a house sale and a purchase. The team at Bournecoast could not have been more helpful. With four kids and two dogs, also with a need for a decent internet connection for home working and home schooling, we had quite demanding requirments...no problem, these were met without issue. We had the most amazing time, with stunning sea views and would highly recommend both the property and using Bournecoast. None of us wanted to leave!!! Thanks for everything.... Read more
Tenant
26th Feb 2021 (3 years ago)
C Harrison
I have rented, bought and let properties through Bournecoast for 10 years now and I have also been treated with complete professionalism.... Read more
28th Jan 2021 (3 years ago)
madras1234
Great local agency. We have used them to manage our holiday let for years and always great service... Read more
Landlord
26th Jan 2021 (3 years ago)
P Donnelly
BourneCoast have been managing my properties for quite a few years now and I have nothing but praise for the team. They advise, manage, make suggestions and are excellent communicators. I cannot recommend them highly enough!... Read more
Landlord
26th Jan 2021 (3 years ago)
K Roberts
Very poor service and poor communication with prospective tenants... Read more
23rd Jan 2021 (3 years ago)
J MacKee
They provided a great service that was responsive, understanding and accommodating. I would happily recommend them to my family and friends.... Read more
4th Jan 2021 (4 years ago)
J Burton
Bournecoast managed my holiday let this year and were so helpful in guiding me through the process - especially in a difficult year! I was impressed with how clean and tidy the house was at the end of the season. Having been fully booked in the summer months, they also found me a tenant for the winter months, so I'm very happy with their services!... Read more
Landlord
30th Sep 2020 (4 years ago)
S Clay
Bournecoast have managed our holiday let for 2 seasons. They are very organised and helpful. The office staff are quick to respond to any queries and everything has gone very smoothly.... Read more
Landlord
23rd Sep 2020 (4 years ago)
S Wood
Great company, very quick to respond to all my queries and very kindly accommodated my requests to use the car parking very early on my checkin day. They even arranged a heatwave for our week in Bournemouth ;-) Many thanks, would highly recommend this professional and friendly company!... Read more
Tenant
21st Aug 2020 (4 years ago)
N Smith
Very friendly as staff... Read more
4th Aug 2020 (4 years ago)
N Khosravi
Nothing is too much trouble for the staff at Bournecoast. They dealt with our queries quickly and efficiently. One member of staff even stopped her food shopping to come and give us the spare key to our property as we had locked ourselves out - that's what I call fabulous service. We will definately be using Bournecoast again and recommending them to friends and family.... Read more
27th Jul 2020 (4 years ago)
C Reed
Bournecoast provides me with a fully managed service for my holiday let property. They are quick to respond to any and every situation including the current pandemic, putting health and safety measures in place. I am confident in their professional approach and know that I can rely on their expertise in the holiday let business.... Read more
Landlord
13th Jul 2020 (4 years ago)
D Filby
Very prompt and good service provided. Very pleased... Read more
18th Jun 2020 (4 years ago)
K marrinan
We started letting our property with Bournecoast in April 2020. Bournecoast guided us through the process of turning our home into a holiday let, giving us advice and support throughout, in a personal and friendly manner. They are experienced in the market, always finding guests for our home.... Read more
Landlord
12th Jun 2020 (4 years ago)
T Dave
I booked a holiday let with Bournecoast and the booking procedure was simple. Subsequently I had to cancel the booking and they were extremely helpful. I cannot recommend them enough. I will definitely use them again.... Read more
27th Mar 2020 (4 years ago)
C Dearsley
Great service, friendly people, great Value. !... Read more
26th Mar 2020 (4 years ago)
A Diwan
While I had a good pre- rental experience with Mark and Stephanie, during the rental and post rental experience is very poor. I was in a flat from September 2018 and had to vacate the flat for 10 weeks July-September 2019. Bournecoast charged me an extension fee (valid) and then administration fee of £370 in March 2019 although I was returning to same flat after July 2019 - in September 2019. They did not issue a tenancy agreement before the laws changed on 1st June 2019. As the tenancy was for September 2019, I should not have been changed any agents fees. But they have charged and kept the money for paperwork on an existing tenant!!! Numerous mail exchanges and their ‘legal’ advice is that the admin fee is valid for a property for which there was no tenancy agreement before 1st June 2019!!! I was impressed by the family run business but it’s no different from other money making agencies!! Till date my money has not been returned!
Reply to Bournecoast - thanks for your quick response. Please correct some facts. You took administration fee of £375 in March 2019 but NO tenancy agreement was ever signed. The two reasons why I did not return to the flat after 10 weeks is because you refused to return the unlawful administration fee and secondly, despite my money with you, you advertised the property again. You were well aware I was away from the country with limited network access. I was overseas when I saw the flat that you had kept administration fee for with NO tenancy agreement in place, was advertised on your website. I emailed you quoting the above reasons for withdrawing AFTER I saw your advert. I wanted to return to the flat. You quickly found the owner new tenants and kept my money! You quote landlord and tenants for bad reviews. Please take some responsibility for practices where a very well established property business ( not a small family run business) is pocketing money off tenants. It’s because of this new Tenancy Act came into place from 1st June 2019! Despite the bad experience with you, I still hold high opinion of Bournecoast but the review stands as it is because of admin fee and poor experience during and after tenancy! Sorry!... Read more
Tenant
21st Jan 2020 (4 years ago)
G Edroff
Very friendly and efficient... Read more
11th Sep 2019 (5 years ago)
T Shaw
I was so glad that I chose to use Bournecoast Holidays to book the apartment for our 2 week holiday. The apartment we booked was lovely and far exceeded our expectations. It was spotlessly clean and every detail had been considered. This was a family gathering in Bournemouth for 2 weeks and my brother had rented an Air BnB for his family and it was dreadful in comparison compared to the flat we had through Bournecoast Holidays. I can not recommend this company highly enough and the service that we received from Levine was absolutely outstanding. She took care of our every need, answered all of our question by email within minutes and proactively ensured our stay was as enjoyable as possible. Levine was excellent and I would like to commend her to her manager as an outstanding employee from our perspective. Thank you Levine and thank you Bournecoast Holidays.... Read more
2nd Aug 2019 (5 years ago)
J Yates
Professional, knowledgeable and helpful team providing excellent service.... Read more
1st Aug 2019 (5 years ago)
M Bateman
We were recommended to Bournecoast as the `best game in town` some 10 years or so ago and yet we made a decision to go elsewhere. Why we don`t know--- Big Mistake. However, we put that right and have been very pleased with their professionalism ever since. And, one other thing---they are a very nice, honest and straightforward organisation that we can trust.... Read more
1st Aug 2019 (5 years ago)
S Wales
Bournecoast are truly an excellent company to work with. They are total professionals in all aspects of holiday letting. As a landlord I have complete peace of mind knowing that Bournecoast pay attention to every detail and fully manage my property for holiday letting. There is always excellent communication and transparency with all members of their fantastic team. I would highly recommend them to potential landlords and tenants.... Read more
Landlord
17th Jul 2019 (5 years ago)
H Martyn
With such a wide variety of accommodation available there is something to suit all. My family book through Bournecoast each year and are spoilt for choice and stay in different areas every time.. each property is always very clean, with all the mod cons that make the holiday comfortable, relaxing and fun for everyone. Backed up by excellent customer service the team at Bournecoast genuinley care about the details and makes my families staycation special each year. The family are just looking now for next years property... cant wait to see what they book next.... Read more
17th Jul 2019 (5 years ago)
S Mitchell
Excellent service. Great company that look after holiday makers and owners. 100% recommend.... Read more
17th Jul 2019 (5 years ago)
M mendelsson
Very lazy, liars, you cannot trust them. scammer. Be very careful when treat with them.
You blame an external agency for the intend of scam. when it was you. According to my contract, I should not have to pay for those days, but, to avoid you problems, I agreed. Instead of thanks, you have charged more days than agreed. It is you who keep the deposit in your bank account; protected but in yours. Funny was when you asked me to help with the disposal of the broken fridge to avoid to do it yourselves or pay someone.
If you don't like the reviews, improve and don't lie the customers, or sort the problems when you are given the opportunity or don't be on internet. Simple.... Read more
Tenant
16th Jul 2019 (5 years ago)
M Ioan
Rather incompetent. Contacted them weekly for almost two months in order to sort out a viewing for one of the apartments they had listed. Most of the time I was told that they will get back to me by the next week but it was still me calling them back, just so that they could tell me they haven't resolved anything.
Even if the apartment wasn't available anymore, I think a courtesy call letting me know after I've stressed them out for so long would've been nice.... Read more
3rd Jul 2019 (5 years ago)
V Petruk
Have been using this service for years now and again and they have always been superb! This time my family had a fantastic accommodation and service was brilliant. Will definitely use in future.... Read more
5th May 2019 (5 years ago)
R Luscombe
Visited Bournecoast to investigate the rental of an apartment in the Bournemouth area. We were met by Stephanie Ballet, who was extremely helpful, courteous and friendly. As a result and after viewing two properties with Stephanie, we decided to rent an apartment with Bournecoast rather than another estate agent as their service and support seemed professional.
We have been very happy with our decision.
Subsequently a few relatively minor issues with the apartment have been dealt with quickly and efficiently by Bournecoast staff.... Read more
Tenant
4th Feb 2019 (5 years ago)
F ExPo
Stephanie Ballet sorted out a nice 2 bed flat for uni accomodation. Process was very swift and easy. Would reccomend using Bournecoast and Stephanie... Read more
Tenant
11th Jan 2019 (6 years ago)
J Markey
Bournecoast are a very good company to rent with, whether you are a student, holiday maker or just looking to rent. I have used Bournecoast twice now and they have never failed me.... Read more
Tenant
11th Jan 2019 (6 years ago)
M Goodwin
Bournecoast: Very professional and thorough. Highly recommended !!... Read more
9th Nov 2018 (6 years ago)
S hughesvr6
Efficient and flexible during my move to a flat in Westbourne. I only gave them a week to get me in, and they came through. Getting the keys however could have been easier.... Read more
Tenant
9th Nov 2018 (6 years ago)
S Avery
My recent experience renting a flat through Bournecoast with the help of Stephanie in particular was seamless.
I can't recommend highly enough!... Read more
Tenant
14th Oct 2018 (6 years ago)
P Santoni
Bournecoast team provided an excellent service and were very supportive all the time when we were looking for houses and also when were completing our house rental process. Every time I need an information or help, I can just email or call them and they provide a quick solution and proper orientations. I totally recommend it!... Read more
Tenant
2nd Oct 2018 (6 years ago)
J Egleton
Dealt with Steph & Mark during a house move and have to say in the 20 years I’ve been renting, I’ve never come across 2 nicer or genuine agents. Breath of fresh air, the pair of them!... Read more
30th Sep 2018 (6 years ago)
S Roberts
Bournecoast provide a very efficient holiday accommodation service with precise instructions at each stage of booking and prompt replies to any queries. Excellent customer service, many thanks!... Read more
14th Jun 2018 (6 years ago)
S McCullough
Great service from Steph thank you. Gave us exactly what we needed and at short notice.... Read more
5th May 2018 (6 years ago)
R Graham
We have been using Bournecoast's tenant finding service for several years now and they have consistently found us excellent tenants. When one of our flats becomes empty the staff always find new tenants pretty quickly and yet make a real effort with thoroughly vetting them before introducing us. We will continue to use Bournecoast's service for as long as they continue to find us great tenants!... Read more
Landlord
28th Apr 2018 (6 years ago)
T Webb
Bournecoast have been fully managing my flat in Xchurch for 15 years. The rent has come in on time every month and any problems the tenant reports are dealt with swiftly. The staff are always very pleasant to deal with as well.... Read more
Landlord
9th Apr 2018 (6 years ago)
R Candurro
We travel from Italy to Bournemouth on a regular basis and use Bournecoast for our short term accommodation whilst in the area. We have always found them to be very helpful and they have a very good selection of properties to choose from.... Read more
5th Apr 2018 (6 years ago)
Steph
Would recommend. Very helpful staff :)... Read more
4th Apr 2018 (6 years ago)
H portlock
The staff and team have been extremely helpful to me both when I rent out my property and when I have family coming down and finding a holiday let. They are efficient and extremely diligent with what they do keeping me informed at all times.... Read more
Landlord
4th Apr 2018 (6 years ago)
F Bunny
Everytime we want a holiday in bournemouth I contact them straight away they search for properties based on our requirements. (I personally like an ensuite bathroom and a dishwasher)
If there has been any issues they have been on hand to help us as quickly possible.
Looking forward to our next holiday.... Read more
4th Apr 2018 (6 years ago)
A Henry
First time renting a property. My first contact was a gentleman called Zach Tebbutt who answered all my questions. He guided me through to process as i found it quite daunting. All settled in now. Great agent and agency. Highly recommended would refer my friends and family to this establishment.... Read more
Tenant
4th Apr 2018 (6 years ago)
J M
Awful company...just out for their own financial gain....the worst telephone manner I have ever encountered...very unprofessional..Stay away from this joke of a so called .......estate agentcy... Read more
31st Mar 2018 (6 years ago)
Z Zet
Avoid.... Read more
13th Oct 2017 (7 years ago)
M N
In spite of multiple problems with Bournecoast I had remained loyal for a number of years. This year I decided enough was enough. Excessive fees, lack of management of the inventory resulting in me having to replace many items on a continuous basis, unwilling to ever visit the property, double charging for cleans and unwilling to manage the property even though the charges are high and it a fully managed holiday let service, meant I looked elsewhere.
It is always the landlords fault and there is nothing you can do.
Will see this coming season whether other agents are able to provide a better service along with the required lettings.... Read more
Landlord
8th Jan 2017 (8 years ago)
C Roccato
We have an annex next to our house which we rent for holiday letting through Bournecoast and have done for over 10 years. They take the hassle away from us and manage all the necessary services on our behalf including the reservations, payments, cleaning, linen and maintenance. We rarely need to get involved, however they do keep communication open with us so we know what is going on all the time. We are very happy with the service they provide and recommend them.... Read more
Landlord
12th Dec 2016 (8 years ago)
L sanders
Wouldn't use this company. Avoid.... Read more
9th Dec 2016 (8 years ago)
S sta
Be very wary indeed when entering into any short term let with this agent. When it comes to getting your deposit back, they will take money off of you for unnecessary cleaning, items that did not exist (check the inventory VERY carefully) and charge much more than is stated on their own list of cleaning prices by using unregisterd companies. When challenged their response is that you are not covered by the deposit protection scheme as it is a short term let, so you will need to go to small claims. VERY unfair. Avoid... Read more
Tenant
4th Jul 2016 (8 years ago)