M zacharzewska
Big regret trying to sell my property through Palmer snell after giving them multiple chances. Incompetent staff and complete lack of communication. Viewings consisted of far too many no shows and 90% of the ones who did show “provided no feedback”. Lights were left on during viewings when we were away on several occasions which shows how little they care..
There is only one manager within the Boscombe branch, Daryl. So if he is away, there’s no one you can really speak to- which was confirmed to me over the phone.
When we finally secured an offer, I was awaiting the memorandum of sale. Which I waited for for over 3 weeks. After phoning, calling etc, I was told after 3 weeks that the offer had been withdrawn.
I do wonder how long they have known about this for… so, we set a week to secure a new buyer as quickly as possible. After which a viewer cancelled half an hour before the viewing… I asked to speak to Daryl, and was told he was not in the office for that week!
Now, is this a lie also?
I’ve asked the property to be delisted and I will use an estate agent who has time and truly cares. The property is still not delisted after over 2 days.
Absolute chaos..
wish this review was positive but my experience was far from it. Stay away!... Read more
Seller
12th Dec 2024 (6 weeks ago)
D
Waste of time company.
Estate agent doesn’t have the right keys the first time when booked for a viewing. We reschedule and they cancel 5 minutes before the viewing when we already have arrived at the property.
If you’re trying to sell with this branch I would AVOID.... Read more
Seller
28th Nov 2024 (8 weeks ago)
E kobryn
Kayleigh at Palmer Snell managed to assist my family getting a house. We had a unique situation and she succeeded in helping us on time according to our needs.... Read more
Buyer
19th Nov 2024 (9 weeks ago)
B LLC
I recommend staying away from these agents. Was dealing with Daryl the manager. Little to no communication at all and when yes, they were dishonest. They just tried holding my listing as long as they could by pretending they have a buyer. I finally listed elsewhere with an honest and reputable agency and got a buyer in two weeks.... Read more
Seller
27th Oct 2024 (12 weeks ago)
E McCabe
Megan and Kayleigh have been really helpful with my first rental property. Always available, really know what they're doing and have made me feel at ease.... Read more
Landlord
10th Oct 2024 (15 weeks ago)
W ASMR
megan and kayleigh have been SO helpful after a very challenging few months recovering from major emergency surgery and trying to find a new place to live in a new city while unable to travel! they were so proactive and even kindly send a video tour to accommodate. i feel so grateful to have been treated with such kindness in a really stressful time!... Read more
9th Sep 2024 (19 weeks ago)
S Caundle
After many years successful Letting via Palmer Snell I decided to give their Sales Team the opportunity to sell the property for me.
Daryl and his team were very professional and right on it, even though we did hit a few “Speed Humps” during the process Daryl worked hard to keep the deal together and I was updated when necessary!
I would recommend Palmer Snell and Daryl 100%!... Read more
Seller
9th Sep 2024 (19 weeks ago)
S Heaton-wright
After making a business buying and selling properties and always using the same agent we decided it was worth giving a different agent a go at selling for us.
This has been our biggest mistake. Asking Palmer snell to sell one of our flats has been chaos and stressful.
Within just a few days of signing the contract and being told the property would be listed we became concerned why the property was nowhere to be seen. We contacted the agent who assured us by the next day it would be live online for sale.
Imagine our frustration after daily calls, one week later the property was still not even listed. Every day we were told, tomorrow.
In the end, I called the agent and said I wanted to terminate the contract if they couldn’t get the property listed that night.
So that night a photo of the outside of the building with no description appears online. The next day I called the agent to ask when the information will be put on and all the photos. They said tomorrow!!
We decided to leave it 48 hours and call back.
At this point, I also discover it’s being sold as a freehold and not a leasehold. Again we are told, don’t worry we have people viewing the property. We will get the information up. Obviously, people would view the property just to see what it looks like rather than viewing it because they like the photos. Here we are now 14 days later still nothing online except the outside photo. No floor plan, no photos, incorrect wording.
The agents are refusing to let us out the contract and refusing to post the legally required details to sell a property online. They have now informed us that we have no right to sell it with somebody else and they will be making no effort to get the ad appropriately live and running.
As you can imagine, this is a financial disaster when selling a rental property.
I hope if anyone reads this, they know never to use Palmer snell.... Read more
Seller
9th Jul 2024 (6 mo. ago)
Kept me well informed throughout the early stages. Looking forward to seeing how the viewings are handled.... Read more
Seller
21st Jun 2024 (7 mo. ago)
L Valley
Lettings in Boscombe have gone above and beyond in our renting journey. Lisa and Zach helped me so much 5 years ago and now Kayleigh and Megan have been so polite, friendly and understanding in helping find our new home. Highly recommend Palmer Snells.... Read more
Tenant
17th Jun 2024 (7 mo. ago)
N Smith
Can’t recommend Palmer Snell in Boscombe enough! They made things move so smoothly and as simply as possible for us. We were constantly kept up to date with things. We personally dealt with Nathan and sometimes Daryl and have to say they were both incredibly helpful and nothing was too much trouble.... Read more
13th Jun 2024 (7 mo. ago)
L prior
Just moved into my new home, Nathan and the team made my experience as a first time buyer so much easier!... Read more
Buyer
12th Jun 2024 (7 mo. ago)
R UK
After numerous contact to ask them to remove a listing that I did not approve they have ignored my requests.
They do not keep you up to date or follow your requests.... Read more
D Gonzalez
Very professional and understandable staff.
Thanks Kayleigh garner... Read more
24th May 2024 (7 mo. ago)
M C
Every time you enquiry about a property they add you to their data base and you began getting texts about random propeties you are not interested in. There is no way that you can just ask to view a propery and after checking you are an Ok potencial tenant, they just arrange a viewing! No, they have to call you and make you register whilst you insist is just this one flat I am interested, they have to spam you and some time not even answer emails for the flats you really want to see. Honestly, If I see a property with Palmer Snell or A and W (they are the same) I will not bother to ask for a viewing. You are putting people off with this annoying system, and I am not sure if comply with GDPR.... Read more
Tenant
13th May 2024 (8 mo. ago)
P Holbrook
Kayleigh Garner has been amazing throughout the process, from viewing the property to completing and moving in. Kayleigh was always there for any questions i had and did everything she could to get my application through, thanks Kayleigh! keep up the good work :)... Read more
Buyer
8th May 2024 (8 mo. ago)
J Onur
I had very good service with Palmer Snell especially Alex and Daryl and would definitely recommend this Estate Agents... Read more
26th Apr 2024 (8 mo. ago)
J saddigh
We have used Palmer Snell to manage our rental properties. They have been amazing from start to finish. They happily answered our questions and took time to explain things to us in detail. They found us brilliant tenants who were right for our property. Would highly recommend using them. In particular we wanted to point out how amazing both Megan Middleton & Kayleigh Garner have been.... Read more
Landlord
8th Jan 2024 (1 year ago)
A Gatfield
To start with the property was over valued. I had 7 no shows! I have sold 4 properties in my life and have never had a no show! This wasted a substantial amount of time wasted cleaning the house for viewings. On one viewing I had a 1 hour notice (which turned out to be a no show, which was rescheduled for later in the day and that was also a no show!). They were not able to contact viewers after all viewings apart from one (and even on a second viewing!). I had to chase for feedback several times. None of my calls were returned. The wrong keys were picked up for one viewing. This had been 5 months of wasted time and costs for me. The whole thing was a shambles and I'm amazed they are still in business!
Update: I've already replied to a "I'm sorry your leaving" email from Palmer Snell with the above plus more. This you have clearly not seen.... Read more
Seller
5th Jan 2024 (1 year ago)
A Knighton
Very poor experience while buying a house through Palmer Snell: despite saying themselves that the seller was in a real hurry, and being assured that the memorandum of sale should only take 48 hours to send out, 10 days later there has been no progress whatsoever. Despite multiple phone calls apologising for the delay and assuring me the matter would be 'escalated', instead they have now chosen to simply stop answering the phone. I could not recommend if you are looking for either speed or professionalism in your estate agents.
UPDATE,
Clearly, the team at Palmer Snell have read my previous review and thought "no no, you haven't seen anything yet, we're capable of being so much more useless". I now find that as far back as 7 weeks ago, the vendor of the property I thought I was buying had in fact ended her contract with Palmer Snell, and not instructed her solicitors to proceed further. Annoying, but such is life. Did Daryl from Palmer Snell think to mention this to me or my solicitors though? They did not. They did email the vendor's solicitors, asking them to try and persuade her to change her mind, which was as unsuccessful as it was unprofessional. Did they think to let me know at least after that didn't work? Once again, no. So today when I hear all this from the ex-vendor's solicitors, via my own, I call up and speak to the lovely Nathan who, after checking their system, reassured me that all looked fine on their side, and the sale should be proceeding with no issues at all as far as they were aware. Reassuring, but unfortunately a complete and utter bare-faced lie.
TL;DR
Lied, ignored me, omitted vital information which cost me several thousand pounds, lied a lot more.
Avoid like the plague.... Read more
Buyer
18th Dec 2023 (1 year ago)
D Strong
One of the best estate agents I’ve ever used and Daryl was fantastic... Read more
21st Nov 2023 (1 year ago)
A Stanley
Daryl was really helpful over the phone when looking for advice. Will definitely be using them again in the future... Read more
21st Nov 2023 (1 year ago)
B Wentworth
Daryl and the team were absolutely fantastic with our recent house sale. It was a complicated sale and they went above an beyond at every point. 1000% recommend!... Read more
Seller
21st Oct 2023 (1 year ago)
R Ingram
Outstanding customer service. Very helpful from start to finish... Read more
1st Oct 2023 (1 year ago)
M Annesley
Clear communication, friendly staff, forthcoming with answers to our questions... Read more
17th Jul 2023 (1 year ago)
R Newbery
Megan and Kayleigh have recently dealt with a change of tenant very efficiently and professionally. They have minimised the stress that this process could have involved.... Read more
Landlord
10th May 2023 (1 year ago)
C Ford
This letting agents were outstanding! Nothing was too much effort, and has made the move easy! Kayleigh especially stood out and she has excellent people skills and is very warm. Everyone else that we had contact with in the lettings agent were also very helpful and supportive.... Read more
Tenant
24th Mar 2023 (1 year ago)
S Raudonyte
We recently rented a property though Palmer Snell in Boscombe and we are really happy with the service. Thank you a lot to Kayleigh for all your help.... Read more
Tenant
22nd Feb 2023 (1 year ago)
L Anthony
Excellent communication and friendly staff! Thank you so much for the great service!... Read more
21st Feb 2023 (1 year ago)
L Suljevic
We have worked with Kayleigh on a few occasions and have always had a pleasant experience. Looking forward to continuing our partnership - BH Spotless Cleaning... Read more
30th Jan 2023 (1 year ago)
B Sánchez
It wasn´t a straight forward rental but everything went very smoothly as Kayleigh and Megan were very energetic, easy to contact and extremelly efficient. Very impressed.... Read more
Tenant
16th Oct 2022 (2 years ago)
L montanino
Andy has been so kind and proactive throughout all the renting process and his support continues even now that I secured the property. Cannot thank him enough for his patience, kindness and professionalism!!!
Highly recommend palmer snell as no other estate agency around!... Read more
Tenant
14th Oct 2022 (2 years ago)
S (inspiripsy)
Excellent service.... Read more
18th Sep 2022 (2 years ago)
Really poor service. Failed to adhere to the code of practice and caused us a lot of legal drama. When questioned, they became rude and refused to help. Terminated the contract with the landlord and moved our deposit without giving us the appropriate notice. Don’t waste your money.... Read more
Tenant
22nd Aug 2022 (2 years ago)
P Kneath
We would highly recommend Palmer Snell Lettings Department. Kayliegh and Megan found us suitable tenants quickly and efficiantly. Communication throughout the process was excellent. Many thanks. Vicki & Patrick Donhead Design Ltd.... Read more
Landlord
30th Jul 2022 (2 years ago)
Excellent kind support
Very pleased
Nothing was too much for them
Especially Thomas Lawrie
John has been very supportive
Cormac was also very helpful in getting a good price
We can’t fault them
Well done to this talented , hard working team ... Read more
Seller
1st Jun 2022 (2 years ago)
J Green
Super helpful. Very responsive and clear when dealing with requests or questions. Would highly recommend to anyone looking to rent in the Bournemouth area!!... Read more
Tenant
5th Apr 2022 (2 years ago)
J Jesus
I moved from Surrey to Bournemouth for work and I am lucky to have Palmer Snell as the agency who helped me with moving to a new flat! The staff are super nice and very helpful with all the requirements I had to complete and they were very patient with me.... Read more
Tenant
4th Apr 2022 (2 years ago)
A May
Whilst it took a little longer than we would have hoped, the tenant that they found us and the rent achieved are both fully acceptable to us. They stuck with the task of finding the right tenant for the property and our requirements.... Read more
Landlord
1st Mar 2022 (2 years ago)
M Lord
Such a great agency, Kayleigh was very helpful throughout the whole process thank you so much.... Read more
1st Mar 2022 (2 years ago)
C Cox
Friendly and easy to work with, very pleased with our move which they handled brilliantly.... Read more
18th Dec 2021 (3 years ago)
C Liley
Very impressed with this agency. Take the stress out of letting! Lee and Kayleigh - fantastic job. Thanks... Read more
Landlord
2nd Oct 2021 (3 years ago)
S Shaw
Such a great agency! They were all very helpful and very patient. I moved from Belfast to Bournemouth for university and they made the whole process very easy and therefore I’m very thankful.... Read more
Tenant
17th Sep 2021 (3 years ago)
J Marchioni
Fantastic service. Very friendly and extremely helpful. Would highly recommend to others... Read more
6th Jul 2021 (3 years ago)
D Harris
Very efficient ,photos were very professional kept informed about everything... Read more
11th Jun 2021 (3 years ago)
N Owen
A big thank you to Lee & Kayleigh for your professionalism in ensuring a nice smooth letting of my property.
I can't thank you enough for your help with everything and look forward to speaking soon...
Nath:)... Read more
Landlord
10th May 2021 (3 years ago)
Ricx
The boscombe branch i found particularly helpful & importantly sympathetic to problems that often arise when searching. Very professional yet excellent empathy towards clients & importantly always trying to match a clients needs.... Read more
10th Apr 2021 (3 years ago)
D Tsatsas
I will like to say big Thank you to all at palmersnell , Emily was the one that help us alote,she is very helpfull and she done everything nicely and quick for us to find the flat , thank you for your help... Read more
Tenant
5th Apr 2021 (3 years ago)
N Kohn
Great estate agents really helpful when looking for a flat, thank you Emily for helping us so much. We ended up not going forward with our application for the flat and she was really helpful and understanding.... Read more
8th Mar 2021 (3 years ago)
M Boon
I have just moved into a property through Lee & Emily and I have to say they have been incredibly helpful and great to deal with... Read more
Tenant
15th Dec 2020 (4 years ago)
S Caundle
From the first email to Palmer Snell regarding letting my properties Emily and Lee have been First Class!
They have a great local knowledge and in my case got the job done very quickly, 2 properties re-let within days of listing them...... Read more
Landlord
7th Dec 2020 (4 years ago)
B Sedgwick
A fantastic service from Lee Gilmore. As a new landlord myself he’s taken the time out to help me understand each part of the process, give me time and not rush things and has been quick with replying to emails and messages, this has all changed my outlook on property. I would highly recommend and ask for Lee... Read more
Landlord
2nd Dec 2020 (4 years ago)
M Fry
Fantastic service. Lee worked hard to ensure all parties got the result they were looking for. Would definitely recommend.... Read more
9th Nov 2020 (4 years ago)
S Bee
I have been with Palmer Snell for approx 17 years now and have always been happy with the service provided. Both Lee and Emily have been fantastic on the recent change of tenant. I am confident they have found yet another happy long term tenant as the previous ones.
A good review is honest and balanced, so I need to mention this otherwise why believe the good ???????
Over these 17ish years there has been one sad tenant who ended up causing a problem and damage. Lee and the team helped sort things out in a timely manner. I had to bite the bullet on a complete refurb, but it was about due anyway. Excellent statistics in my book!
It’s always a pleasure to chat with the guys, they make themselves available. Very knowledgeable, fingers on the property pulse, which is important to me as I live away from the area.
Overall, I would not hesitate to recommend Emily, Lee and Palmer Snell to rent and manage your property.... Read more
Landlord
9th Oct 2020 (4 years ago)
W Ogunkolade
My property has been let and managed by PalmerSnell Boscombe for nearly 2 years now. The Letting team (originally Liza Franklin, now Lee Gilmore and Emily) have been very helpful finding tenants, viewing and contract management. I know several estate agents in Bournemouth area, who has disappointed me in the past. The management teams have been sorting out all the maintenance issues without me running down to Bournemouth from London. Repairs were done by first getting reasonable quotes for me then allowing me to decide and choose the most cost-effective option for me. Not many agents do this. Though communication was disrupted and slow during this recent lockdown, I was still able to maintain reasonable contact with the agency. So far I have received an acceptable level of service which I am happy with and I hope this will continue.... Read more
Landlord
2nd Oct 2020 (4 years ago)
M Marquis
Excellent service from Lee and the team. I would recommend to anyone.... Read more
22nd Sep 2020 (4 years ago)
B Smith
I have recently moved into my first flat through Palmer Snell and the service has been excellent. The whole process was so simple and Lee Gilmore was so helpful. He took the time to explain every step of the process as I didn’t really know what I was doing! He was very patient and understanding, making the whole process so easy. Everything was done very quickly, and professionally and I was kept updated throughout. Would definitely recommend.... Read more
Tenant
26th Aug 2020 (4 years ago)
M Turkish
From the Landlord prospective, the letting management team have been excellent, throughout and even during the Covid 19 pandemic.. They are professional and responsive. Good work... Read more
Landlord
3rd Aug 2020 (4 years ago)
G Hawkins
Really helpful and professional, particularly as things are a bit difficult during the lockdown. Everything was very easy and communication was A++++++. Cheers guys!... Read more
13th Jul 2020 (4 years ago)
A farley
James dealt with our sale at the Boscombe office and he dealt with the sales negotiation efficiently and professionally even with all the problems arising with the Covid-19 crisis.... Read more
Seller
19th Jun 2020 (4 years ago)
J woodford
I have recently put an offer on a flat in boscombe through Palmer Snell and it's been an excellent experience. I'm a first time buyer and have been put off by other estate agents attitude but James at the Boscombe branch has answered all my questions, listened and been patient during a nerve racking time. Highly recommend... Read more
Buyer
12th Jun 2020 (4 years ago)
J Powell
Absolutely brilliant service from Emily N and the rest of the team at the Bournemouth Boscombe branch helped us out so much and explained everything to us... Read more
28th Feb 2020 (4 years ago)
D P
From a landlords point of view they are professional, no nonsense, helpful team. There has been a varied staff turnover in the past but the current team have been there awhile now and are hard working and helpful and inspire confidence. I've been with the company for over 10 years and this latest team is the most confidence inspiring and they have my trust!... Read more
Landlord
14th Feb 2020 (4 years ago)
P Conmara
A huge thank you to Lee at Palmer Snell for all his efforts in finding us tenants in quick time. We found Lee to be thoroughly professional, knowledgeable & helpful in all our communications with him either face-to-face, by phone or email. Credit also to Emily who has been in contact with us in relation to the Contracts.... Read more
Landlord
29th Jan 2020 (4 years ago)
G Loveridge
Recently rented a property though Palmer Snell and really happy with the service. We had our viewing with Lee and our negotiator was Emily and both were super helpful throughout the process.
Thanks guys!... Read more
Tenant
28th Jan 2020 (4 years ago)
L Phillips
Have just secured a property through Palmer Snell. The process was not as smooth as all involved would have liked but Emily Neville really helped us. She kept us informed and up-to-date regularly which made a huge difference and we can't thank her enough for the hard work and effort she put in to getting us a new home.... Read more
Tenant
23rd Jan 2020 (4 years ago)
M Davison
It has been a total pleasure working with Palmer Snell Boscombe in renting out 2 properties following my mother's death this year - all staff I have dealt with have been professional, flexible, responsive, generally just wonderful to work with. Highly recommend.... Read more
Landlord
18th Dec 2019 (5 years ago)
S moran
I have moved with 2 properties now with palmer snell and the service has been fantastic. Emily has been so helpful with both moves! Would recommend.... Read more
29th Nov 2019 (5 years ago)
M Juliani
Palmer Snell has been very efficient and helpful. They managed to advertise and get a tenant for my flat the next day. Lee Gilmore has been very helpful and professional. Thanks... Read more
Landlord
6th Nov 2019 (5 years ago)
R Blake
My wife and I were very satisfied with the service we received from Lee Gilmore in the lettings department.
He was very proactive in letting our property and
keeping us updated with progress.
We would highly recommend Palmer Snell in Boscombe, all the staff go the extra mile and put themselves out to be helpful.
Robert and Jean Blake... Read more
Landlord
21st Oct 2019 (5 years ago)
R Burgess
We have found Emily to be most helpful and extremely professional in our dealings with her. We are pleased to say she has been successful in finding new tenants for us.... Read more
Landlord
18th Oct 2019 (5 years ago)
K Schamehorn
Emily has been so helpful throughout this whole process!! Palmer Snell and herself have made things so smooth and seamless, I could not be more grateful and satisfied with the experience they provide!!... Read more
11th Oct 2019 (5 years ago)
H Brunyee
Very helpful me and my best friend now live in a wonderful flat would definately recommend... Read more
Tenant
2nd Oct 2019 (5 years ago)
G Jordan
We recently let out our property. Really happy with the service and fair landlord fees.
Their start up fees are higher than most, however the monthly percentage is a lot lower, so worth checking.
We are moving from the area, so I asked for the property to be managed fully, and Lee made it so easy.
Unfortunately there was some damage in the property resulting in a leak that affected the neighbours. Lucky for us the palmer snell team sorted everything. One thing to note, when telling us the costs for the repairs etc we where given options in the price, we weren't just forced to pay something. Also they went though everything step by step.... Read more
Landlord
4th Aug 2019 (5 years ago)
A YousafXai
Very good service and trusted
The staff member I dealt with was incredibly helpful and polite. Made the whole process so easy. I would recommend Palmer Snell estate a trusted Estate
Special thank to Emily... Read more
2nd Aug 2019 (5 years ago)
C Klyen
I couldn't be more happy with all the help. We have settled into our new home and have had no problems. Thank you to Emily for being very lovely understanding and helpful. Will definitely be recommending... Read more
9th Jul 2019 (5 years ago)
B serk
ALL THIS AGENT CARES ABOUT IS SCAMMING YOU!!
Upon our initial viewing of the property we now live in Zach (who now doesn't work there anymore... strange) told us we were allowed pets provided we pay extra on top of the non-refundable agency fee -- keep in mind that if we were not allowed pets, we would have never even considered moving here in the first place.
Lisa was aware of this too, who strangely doesn't work there anymore either.
All has been going okay for the past 6 months until we received a letter yesterday expressing the landlord's disappointment to hear that we had pets and to dispose of them soon as possible. All this time we were led to believe the landlord was okay with our pets but as it turns out Palmer Snell either never told him or just don't care. Palmer Snell LIED TO US and SCREWED US OVER for the purpose of scamming us out of extra £££ for their fees. We refuse to just get rid of our beloved animals like objects because of this thieving agency lying through their teeth so now we've had to cancel our upcoming holiday (which we've been looking forward to all year, thanks a lot) for the purpose of searching for a new place.
I will definitely never consider Palmer Snell again and advise everyone I know not to work with them. DISHONEST LIARS.... Read more
Tenant
25th Apr 2019 (5 years ago)
H Levene
Great estate agents. Zach was a pleasure to deal with, everything was made very efficient and easy for us. Love our new place!... Read more
12th Feb 2019 (5 years ago)
Pete
Good presentation but did not offer as much as others. Asked for money for photos and improvements other agents provide for free.
Was looking for someone with better local knowledge and experience in the industry... Read more
31st Jan 2019 (5 years ago)
M L
Lisa and Zach from the Boscombe office, have impressed me with not only the speed in finding me an excellent tenant for my flat, but also their polite and efficient professionalism! A pleasure dealing with them.... Read more
Landlord
28th Oct 2018 (6 years ago)
C Newnham
Very pleased. Zach was very professional and communicative. As this was the first time that I've rented he was very helpful in explaining everything to me.... Read more
Tenant
27th Oct 2018 (6 years ago)
T Ball
Palmer Snell, in particular Lisa Franklin, have been professional, efficient, courteous and helpful.
I would HIGHLY recommend using this agent.... Read more
19th Sep 2018 (6 years ago)
K Henrietta
Best agency in Bournemouth, Lisa and Zach were really friendly and helpful. We can just reccomend the agency. We been to a few agency but only in Palmer Snell helped us to find a home with a baby. Thank you.... Read more
19th Sep 2018 (6 years ago)
C Martinez
I have just rent a house with them in Bournemouth and Zach, the agent who has been with me during all the process, has done a really good job, he has been friendly and he explained me everything really good, so right now I am really happy with them.... Read more
Tenant
1st Sep 2018 (6 years ago)
K Michiewicz
Unfortunately I was very disappointed. Agents don't tell about all costs of buying property and of owning it later, even when I asked about it. I resigned from buying, explained why, didn't hear "sorry to hear about it". Measurements of flat wrong given, I had to measure my own in front of agent and when said how different these figures are, I've heard "Oh, really?". Very professional! Never received call from agent when he promised to call regards refund money paid to lawyers. I had to call lawyers on my own. I just feel there is no professionalism, no passion, no care.... Read more
Buyer
29th Oct 2017 (7 years ago)
J James
After dealing with several other agents in the Boscombe area I can only say that dealing with Palmer Snell was a breath of fresh air. For a start they are honest. The manager, Chris Rowley told me what my property was worth (was higher than what the other agents said) and showed me what he will do to find me a buyer. He then did exactly that and in a week. If I had gone with the other agents I would of sold for less money and in fact lost £15,000. In a time where money is tight and every penny counts I cant thank Palmer Snell enough. Thank you.... Read more
Seller
13th Nov 2014 (10 years ago)
M Wright
Horrendous. Palmer Snell have consistently been the worst estate agent I have come across. From having to have my contract corrected 4 times, to taking money for things I didn't ask for, the staff are a joke. Avoid!... Read more
10th Oct 2014 (10 years ago)