S Gurney
We had no issues with the team at abode and completed our purchase about 7 weeks after off. All the team by partner delt with were helpful when asking questions in regards to the purchase.... Read more
Buyer
4th Dec 2021 (3 years ago)
V Patni
Liz and the entire team are consistently supportive to all requests, whether it is repairs, administrative or financial. I have personally been dealing with Liz on a number of purchases and refurbishments and can say without doubt that everything has been handled with great care and attention and most of all great enthusiasm.... Read more
30th Oct 2021 (3 years ago)
M Roberts
I'm very happy to recommend Abode. My experience is that they have a professional and responsive approach and the staff are consistently friendly and helpful.... Read more
26th Oct 2021 (3 years ago)
L Georgina
Avoid. They'll ensure they take even a small amount from your deposit over something trivial, even if you're a model tenant, live in one of their properties for years, look after it with love and care and leave it in a better and more well-maintained state than when you move in. They will then fleece the next prospective tenants when you leave by listing the place on Rightmove for £150 more per month than what you were paying when you lived there. Rental market is a joke when landlords and companies like this can get away with charging more for renting a small 2 bed flat than I am now paying for a mortgage on a 3 bedroom semi detached house in a far nicer area. Make it make sense.... Read more
Tenant
23rd Oct 2021 (3 years ago)
N Grady
![1/5 Stars](/images/stars/one-star-rating.svg)
SO unprofessional. Had to get our own keys cut on move in date at our own expense. Sent over the wrong contract for us to sign. Renting a house where the landlord lives abroad. Have had water pouring through the kitchen ceiling from a leaking toilet twice, no apology from Abode. No urgency in getting the problem fixed, eventually sorted the toilet both times with a botch job... one contractor said he knew the toilet was still leaking but he had been told to replace the vinyl floor without fixing the leak. Mad! In the end, we couldn't use the upstairs toilet without it leaking so Abode told us not to use it - we were left with a downstairs macerator toilet only for nearly a month. Eventually agreed to replace the faulty bathroom, leaving us with no shower for ten days. No apology when works are delayed or completed incorrectly. Bathroom has been left half finished now for another week - no flooring, walls unpainted, no storage space, tiles covered in excess grout. I understand that contractors may be off sick but an apology for the wait & the poor job done and some form of urgency to get us back to normal would have been appreciated.... Read more
Tenant
4th Oct 2021 (3 years ago)
H Thompson
Wasn't impressed. Didn't get to view the property & had to ring the office twice as they didn't ring me back as promised... Read more
12th Feb 2021 (3 years ago)
E Platt
Avoid at all costs. Put us in a property with damp and despite calls nearly every day they failed to resolve any of the issues, knowing that one of us had health issues. Once you’re in they don’t care. Had a different issue nearly every week and property management were absolutely awful. Then when we left, they charged us nearly £200.00 for a clean. Absolutely extortionate amount and I found three cheaper quotes which they refused to match. Never received a call from them except for the day we handed the keys in and they needed our help, didn’t return our calls about issues but as soon as it benefit them they were straight on the phone. I don’t know how they’re still in business.... Read more
Tenant
10th Feb 2021 (3 years ago)
C Starkey
Been renting of Abode for years now and they aren't helpful when it comes to property repairs or emergencys they have sent a emergency plumber out to fix my central heating, he has not made it worse and I am with out heating for me and my partner who by the way is at risk. I'm absolutely disgusted and fuming with the outcome and the engineer has said he won't come back till Monday to repair it. We are left with no heat at all for 4 days in the middle of December.
Disgusted.... Read more
Tenant
5th Dec 2020 (4 years ago)
A Marshall
Great experience buying and selling our property with Abode. Mike and team really went above and beyond to help us out. There was added complexity to our move with the lockdown being in place but Abode made sure all parties involved were kept updated and the deal on track. Have to say without the efforts of Abode our sale and purchase would almost certainly have fallen through. Would 100 percent recommend to anyone in the area.... Read more
Seller
23rd May 2020 (4 years ago)
L Stevenson
I would highly recommend Abode estate agents. I am buying through Abode but selling through a different agent. I just wish I had used Abode to sell my house too as I can't get through to my agent in lockdown. Abode, despite the lockdown, have gone above and beyond to get the property ready for completion. They've given me their personal email and mobile numbers which has relieved so much stress on our behalf. Would highly recommend using them to sell your house. Many thanks Lesley and John Stevenson.... Read more
Buyer
12th May 2020 (4 years ago)
C Smith
Avoid as tenants. These are one of the estate agents who try and take all your deposit for exaggerated or made up reasons.
As a tenant be prepared when you leave they want to charge you for everything . AVOID.... Read more
Tenant
5th Mar 2020 (4 years ago)
N norters
They will lie.
They will be unbelievably rude and offensive.
They will not help with ANY of your issues.
They will tell every utility company and the blasted council that you have moved out of a property when you haven't, causing you to fall behind on your bills as all of your accounts have been closed without your knowledge. All that has happened is your sensible landlords have taken their property away from their 'management'.
They send some no mark 'peter' round to your house for the inspection. An inspection that involves him taking photographs to see if you have ruined anything and smirking in your face when you bring up things that have not been fixed in over a year which they as a property manager were responsible for.
They lie.
They are rude.
They cause you nothing but aggro.
When you call to complain the 'manager' (David) will pretty much just laugh at you.
A gang of absolute charlatans.
I implore you to avoid abode at all costs.... Read more
25th Nov 2019 (5 years ago)
P DB
A great experience from start to finish, the team in Formby went out of their way to help in every aspect of the purchase. They have good contacts, and respond quickly from mortgage and insurance to local tradesmen. Saw house mid August and moved in beginning of November....... Read more
Buyer
12th Nov 2019 (5 years ago)
C Jones
The lettings department was very helpful when we needed them for a friend. Many thanks for all your help.... Read more
8th Aug 2019 (5 years ago)
C T
Had a really good experience with the Abode Letting Team when I moved into my rental house. From viewing the property with a guy called Billy who was very helpful and witty, to being guided through the referencing process, I felt that they worked with me and I got the house I wanted. I would defo recommend their service. Well done the Abode Team and thank you!... Read more
Tenant
7th Aug 2019 (5 years ago)
N Ward
We have recently used the lettings department here and just wanted to take the time to say thank you for everybody's hard work. Nothing was too much trouble for them, all my queries were answered at every step. It's my first time doing anything like this and I am so pleased that I chose to go here. Highly recommended.... Read more
Landlord
7th Aug 2019 (5 years ago)
K Singleton
Amazing service from the start. From booking a viewing, applying for the property and moving in. Great customer service and was kept up to date throughout the whole process. Everyone I spoke to was very helpful and friendly I would highly recommend Abode.... Read more
Tenant
7th Aug 2019 (5 years ago)
P Crosby
Put my house on the market with the Abode, and they found a buyer very quickly. Excellent service from Sean who dealt with the sale. Many thanks and would definitely use Abode again.... Read more
Seller
7th Aug 2019 (5 years ago)
A Jones
I recently brought my first property with Abode and I couldn’t rate Rachel’s standard of care and professionalism enough. She even gave up her Sunday for me to show my friend and dad. The whole process from start to finish was such a high standard from all team with Ann also he Helped me, nothing was to much trouble and she really made me feel at ease. I couldn’t rate this company enough they really did help me Find my dream apartment. I will always be so grateful to Rachel... Read more
Buyer
22nd Apr 2019 (5 years ago)
A Jones
I recently brought my first property with Abode and I couldn’t rate Rachel’s standard of care and professionalism enough. She even gave up her Sunday for me to show my friend and dad. The whole process from start to finish was such a high standard from all team with Ann also he Helped me, nothing was to much trouble and she really made me feel at ease. I couldn’t rate this company enough they really did help me Find my dream apartment. I will always be so grateful to Rachel... Read more
Buyer
22nd Apr 2019 (5 years ago)
D Seddon
The service was outstanding from the first contact. I could not speak too highly of Mike and all the staff.
Our family home was sold within the week from the first advert. Many thanks to everyone.... Read more
Seller
17th Mar 2019 (5 years ago)
C Dermott
I have dealt with Abode as a prospective buyer. John was so helpful and friendly (but not overly so - few things worse than a fake estate agent!)
John was always polite and a pleasure to speak to and I felt he genuinely cared about the outcome for both us and the sellers. I am used to London estate agents who are not so genuine! So stay as you are!... Read more
14th Mar 2019 (5 years ago)
J Lloyd
I have experienced Abode both as a buyer and a seller on 2 different occasions. As the vendor of a property, I'd rate their professional approach and good communication with regular feedback on the viewings they hosted throughout the process. The sale went from offer to completion in literally 3 weeks, obviously partly to do with efficient solicitors, but these were recommended by Abode. Many thanks.... Read more
Seller
19th Feb 2019 (5 years ago)
R Hanson
Five stars for Kreasha and Anne who were absolutely brilliant and helped us find our dream home. Zero stars for DC Law - their recommended lawyer who were truly horrific and meant that Kreasha and Anne had to come to the rescue time after time which they did. Avoid DC Law at all costs. DC law I hope you're reading this! I notice you didn't ask for any feedback......... Read more
Buyer
7th Jan 2019 (6 years ago)
C Wilding
Abode were absolutely fantastic in helping us purchase our perfect home. The customer service was second to none! A special mention to Kreasha and Anne who made it a smooth and pleasant experience which is hard during such a stressful time. Their knowledge and experience was vital. Cannot recommend them enough!... Read more
Buyer
7th Jan 2019 (6 years ago)
M Dunlea
Kreasha Towers has been superb while we’ve been searching for our property. She has a lovely personable manner and has been very communicative and helpful. We didn’t find our house through Abode in the end but I would highly recommend them and would use them myself if we move again.... Read more
7th Jan 2019 (6 years ago)
M Singh
I was very fortunate to have John Hughes helping me in my search for properties. John was very responsive to our requirements & went the extra mile to help us view them. Needless to say, the effort paid off and we secured a property we like. Well done John, look forward to doing more business with you!... Read more
Buyer
24th Dec 2018 (6 years ago)
Lisa
Outstanding customer service. Very helpful and nothing to much for them. Michael especially was brilliant throughout and very professional. Could not recommend them enough... Read more
13th Nov 2018 (6 years ago)
L Parker
I received great service throughout the sale of my property with Abode. They were proactive in contacting suitable potential buyers, which resulted in just one viewing before my flat sold! I found Abode to be professional, providing a good line of communication between all parties involved. I would use them again in the future!... Read more
Seller
29th Oct 2018 (6 years ago)
M Stevens
I had three local agents out to value my house in Crosby. I was extremely impressed with Amber, she was very knowledgeable, passionate and I knew immediately I was going to use Abode. Straight away, I received an introduction call from Mike, the manager, who explained his staff were already proactively calling prospective buyers. He also booked an appointment with Chris, the financial advisor, who was able to save me over £1,000 a year on the mortgage side of things. The house was sold after three days for £6,500 over asking price by Rachel who was superb - she kept me fully updated with feedback after each viewing. Ann, then took over the sales progression and she was also a credit to the business. I have since recommended Abode to several friends and thought they were absolutely fantastic :)... Read more
Seller
21st Sep 2018 (6 years ago)
J Smith
Two complaints from me, firstly they sent me 2 unsolicited marketing letters in the post without stamps on! So all I received from the Post Office was a bill for £2 and a note saying they have a letter for me - you can imagine my disappointment after making the trip TWICE to the sorting office to collect their marketing BS, and having to pay for THEIR postage!! Secondly, when we put our house up with them all they kept saying was "slash the price for a quick sale" although it was already very competitively priced. We took our business elsewhere and sold it for £40k more with a proper estate agent.... Read more
Seller
21st Sep 2018 (6 years ago)
J o'connell
Excellent experience with Abode!! Had my house on the market for 6mths with another local estate agent changed over to Abode property was Sold in 5 Days. Communication has been excellent and amazing staff following up on each and every aspect of the sale, would recommend and will definitely use again... Read more
Seller
3rd Sep 2018 (6 years ago)
A Revell
![1/5 Stars](/images/stars/one-star-rating.svg)
I dealt with the letting agents at the branch when letting out my property, I told them that my tenant had just handed in her 4 week notice and asked if they could find me some suitable tenants etc. They asked and agreed with myself and my tenant at the time that people could start viewing the property so once the current tenants notice was up the new ones could move in staright away. We found and agreed on a new set of tenants however Abode got them into the office and had them sign the tenancy agreement and promised them a move in date when my previous tenant still had 2 weeks of her notice left! This didn't give her any time to have the property cleaned and at the standard I gave it to her in because she didn't have enough time and I then was pressuring her to leave which wasn't right for me or her given legally she had two weeks. Whilst this was going on I expressed my disappointment to Abode that they had promised the new tenants a move in date which couldn't be met and when they were told they couldn't move in on the date Abode promised they were angry aswel (and rightly so considering they were going to be homeless due their notice being up on the flat they were leaving). I got my property back not at the standard I handed it over (i.e scuffs on walls and grass not cut etc) however couldn't justify taking this out of my tenants deposit due to her not having enough time, I then had to apologise to my new tenants about the state of the house and now when they leave I can expect it back in the same condition or worse!
The only good thing I can say is the two tenants I've had from Abode "touch wood" have been no bother. Wouldnt recommend and won't use again.
I'm in the process of buying a new rental property through them which is unfortunately something I can't control, surely it can't get worse. I hope not anyway.... Read more
Landlord
9th Jul 2018 (6 years ago)
P Grossington
Awful estate agents rude staff unhelpful and unprofessional! They are only interested in your money and they lie to you and keep you strung along! Avoid at all costs unless you want to be ripped off!!! They Put my house on the market without me agreeing to it so they could try and make a fee and they also made me have a price war for a house I was interested in I’m thankful I had a lucky escape !! Be warned !... Read more
Seller
7th Jul 2018 (6 years ago)
P Horsington
Unfortunately the property deal fell through. However it was no fault of Abode. The communication was excellent and Ann was helpful trying to solve issues that arose. Would be keen to use again.... Read more
5th Apr 2018 (6 years ago)
D Hall
A real positive experience using Abode to sell our property. We switched agents to Abode and the experience was hassle free. Abode sold our property within 4 weeks - the customer service was fantastic! Ann and Mike were the main contacts and always went the extra mile. I'd highly recommend Abode.... Read more
Seller
19th Mar 2018 (6 years ago)
H Cox
Staff at Abode are rude and not helpful at all! Used Abode two years ago and won’t be using again! Phoned up to view a house and the attitude of the lady who answered the phone was horrendous!... Read more
1st Mar 2018 (6 years ago)
S P
Unprofessional, rude and unhelpful.
As other reviews have stated, Ann Roberts is the main reason. We are pulling out of our sale we have had enough.... Read more
Seller
28th Sep 2017 (7 years ago)
D Martin
Ann Roberts did nothing to keep the sale on track. Ann made me (buyer) feel like I was wasting everyone's time. The seller did not like the surveyor and immediately jumped to incorrect conclusions about how I was going to continue. Ann sent an email making out it was down to me that that the seller was taking viewings again?
I did not receive one answer that I put to Ann.
Ann did not negotiate with me re a revised offer as Ann does not like to be challenged. Ann would rather say "I'm not arguing with you"!or put the phone down on you.
I believe the sale would be on track if Ann communicated better between both parties rather than pander to the sellers uncompromising view.... Read more
Buyer
17th Aug 2017 (7 years ago)
M Fyfe
Not sure what they did when selling my grandmothers property. For 12weeks the property was only advertised in the newspaper once. All other weekly advertisements focused on every property they had sold?? Their slogan "everything we touch turns to sold', eventually when the property was sold we had to chase them to chase solicitors to get updates.
They seem to have developed a habit as well to let viewers and purchaser to view property without informing the owners... extremely poor communication from their end. Would I use them again to market any property definitely not. People I have spoken to including our buyer have also said the same thing, however when this has been fed back to them they dismiss all these comments...... Read more