M Jones
I have been a landlord with HSI Properties for a number of years, they provide a great service to both me and my tenan.t... Read more
Landlord
24th Jan 2022 (2 years ago)
K Campbell
Should be avoided by anyone wanting to rent or tenant a house. Only an intervention by the property ombudsman managed to get Hsi to release the money they owed me.... Read more
Tenant
22nd Jan 2022 (2 years ago)
J Smith
I have been working with HSI Properties for sometime as a landlord, the service they have provided me with over the years has been excellent.... Read more
Landlord
5th Oct 2021 (3 years ago)
J Elliott
I have used HSI Properties for a number of years. They always provide a fantastic service... Read more
13th Sep 2021 (3 years ago)
K Giles
Fantastic service, great staff. Would highly recommend... Read more
11th Sep 2021 (3 years ago)
A W
I enquired about a flat they are advertising as available and nobody has got back to me. Don’t bother wasting your time with this unprofessional company. I think the employees need to go and look up ‘communication’ in a dictionary.... Read more
3rd Sep 2021 (3 years ago)
M Smith
Rented a property from HSI for 3 years, had no issues.... Read more
Tenant
25th May 2021 (3 years ago)
M Davies
There web site doesn't work.... Read more
7th May 2021 (3 years ago)
Honestly the worst estate agency I have ever had to deal with. I would rather have paid extra and lived elsewhere and gone through a different agency. Stress levels not worth it. Do not use.... Read more
Tenant
6th May 2021 (3 years ago)
Great service... Read more
Tenant
6th Apr 2021 (3 years ago)
J Fairbrother
I have rented with HSI for around 5 years before finally buying our own home. House was fantastic and any issue was dealt with within 48 hours. The girls in the office were always happy to help. Would definitely recommend ????... Read more
Tenant
31st Mar 2021 (3 years ago)
J Mason
Great company would recommend to anyone looking for a fully managed service????... Read more
22nd Sep 2020 (4 years ago)
C Smith
Rented with Hsi for 3 years, no problems & always happy to help with any issues... Read more
Tenant
3rd Sep 2020 (4 years ago)
E wilson
Great company, very helpful when renting out my property ????????... Read more
Landlord
2nd Sep 2020 (4 years ago)
L Luc
Used for 1 year of letting. Many issues, barely ever replied to emails when i brought up the issues to them. very lack luster. very little information ever given to me about move in or out procedures. made me drive an extra hour just for the keys. wouldnt recommend. However, the property was nice, just unfortunate about the landlord and agency.... Read more
Landlord
6th Aug 2020 (4 years ago)
B Deli
Terrible service!!! Unprofessional staff!... Read more
15th Jul 2020 (4 years ago)
HSI fail to provide a competent service for landlords. This includes failing to resolve the many issues raised with transparency of repairs, missing payments or accurate accounts. I would not recommend these to anyone.save your money and your stress levels and go elsewhere.... Read more
Landlord
8th Jun 2020 (4 years ago)
K Campbell
Should be avoided by anyone wanting to rent or tenant a house.... Read more
Tenant
4th Jun 2020 (4 years ago)
S Venice
Poor communication, unprofessional staff. Would not recommend to sell your house or find you a house!... Read more
7th Dec 2019 (5 years ago)
J murphy
Don't waste your time they're awful... Read more
19th Nov 2019 (5 years ago)
M Asmantas
NO communication at all !
Trying to purchase property - looks like they don't want to sell anything.
Don't even bother to reply to offer when property sold to someone else.... Read more
Buyer
29th Oct 2019 (5 years ago)
M Stewart
Came home from work one day to find a for sale sign in my garden with no notice given. Was promised the sale would only be to another landlord, only to find myself showing a family round who intended it to be their new home!!.
Absolutely disgraceful letting agents. Tried to keep my deposit for no good reason and when this was challenged began sending argumentative and childish emails threatening to keep my deposit regardless.
I enquired with the deposit schemes to find they had failed to secure this 3 years earlier despite them denying this and attempting to fool me with false evidence.
Upon being found out they then secured my deposit but tried to say the date i moved in was wrong (i had evidence to prove this was untrue).
Then found out from the deposit scheme they had used their own details instead of my own to authorise its release!!! (Also have proof of this) deposit scheme helped me block this from happening pending court action where i was awarded my deposit back plus compensation.
This company advertises its self as honest and trustworthy...the advert itself is a huge lie as far as i am concerned.
Most of the 5star reviews on here are from their own staff team also from what i can see...incompetent management and disgraceful service... Read more
Tenant
10th Oct 2019 (5 years ago)
J .
Very unprofessional. Didn’t even bother to turn up to the viewing that I had booked, even though they confirmed with me earlier in the day. AVOID!... Read more
20th Aug 2019 (5 years ago)
D Dani
Very poor customer service .... Read more
29th Jul 2019 (5 years ago)
K Jones
Horrible people to deal with. I would even go so far as to say liars.... Read more
6th Jun 2019 (5 years ago)
Miles
aaaaaaaaa, help please someone... Read more
3rd Apr 2019 (5 years ago)
A Lawson
Truly incompetent . Rude, lazy and generally useless... Read more
11th Feb 2019 (5 years ago)
J R
don’t even deserve one star. liars and frauds. they think it’s acceptable to let people live in slum conditions, covered in damp and around electric plugs... they should be shut down. incompetent and greedy.... Read more
9th Dec 2018 (6 years ago)
P Wright
Absolutely dreadful, 3 time we have contacted them over 3 properties they have one the market and not 1 returned call.... Read more
11th Mar 2018 (6 years ago)
C Rice
Completely useless. Avoid at all costs.... Read more
15th Aug 2017 (7 years ago)
O H
Terrible service, rude people at the office and virtually no communication. Lazy and incompetent.... Read more
12th Jun 2017 (7 years ago)
J Rose
Great Company! hsi properties where great through-out my whole contract in a property they fully managed, any maintenance issues reported where dealt with promptly and professionally. Someone was always on hand regarding any queries or issues i had in the property. I eventually ended up purchasing through hsi properties which went through within 4 weeks, I would highly recommend!... Read more
Seller
12th Apr 2017 (7 years ago)
S Marshall
Awful letting agents. They never, ever answer the phone, can't arrange anything, don't pass on info to/from the landlord and can't get names right on paperwork. Absolutely terrible. Please, please don't waste your time or money on them, they really don't have a clue what they're supposed to be doing.... Read more
Tenant
11th Apr 2017 (7 years ago)
J R
biggest scammers. i had severe mould/damp in my property, it showed up about 2 months after we moved in. they had the cheek to try and blame it on me, lied through their teeth for two years just so they didn't have to do repairs they're LEGALLY obliged to do. landlord didn't care, letting agents only care about money. seriously AVOID this company at all costs, hope they go out of business. gang of greedy SCUMBAGS!... Read more
Tenant
14th Sep 2016 (8 years ago)
D Murrow
Found the service very good, no problems dealing with the team.... Read more
26th Mar 2016 (8 years ago)
C Calthrop
Grossly inept and lazy. Many visits to this office to ask for repairs to be done or to sort out various other problems in the flat over a period of a couple of years yielded nothing. I once listed problems in the property to a girl at the front desk who took notes. When I glanced down at the notes she was taking it looked like the scribblings of a child. They are utterly useless as estate agents and do not care at all about tenants' problems. Garbage.... Read more
Tenant
17th Mar 2016 (8 years ago)