N (Nadsy)
As a landlord I am so glad I chose Duffins Estate agents . A highly professional, supportive and friendly team from the outset. They have guided me through the necessary steps and I feel very much at ease leaving everything in their clearly capable hands. All requests and queries have been responded to and dealt with very quickly and to a high standard. Many thanks to sonia. I would absolutely highly recommend!
Update - after multiple properties let, my opinion hasn't changed. Duffins. have certainly proved they both talk and walk the walk! I now feel much more relaxed knowing my property is being managed through them. The whole team makes everything seamless and stress free. Communication is second to none - and they listen!
Happy landlord... Read more
Landlord
13th Nov 2021 (3 years ago)
S Booth
I have been really impressed with the marvellous services received from the team at Duffins Estate agents & Letting services.
Sonia expertise, knowledge and experience put me at ease throughout my letting experience with Duffins.
Proactive, friendly, professional & committed or just some of the words I would use whilst dealing with Duffins Estate agents
Thank you Sonia & Team it was a pleasure!... Read more
Landlord
13th Nov 2021 (3 years ago)
Z Patel
I rent from Duffins and have done for the last 3 months. The service has been great. The move in process was really efficient and I've had no issues since I moved in.
Thanks for the moving in box too ????... Read more
Tenant
13th Nov 2021 (3 years ago)
M Ellis
This was the 1st time I have use Duffins Estate / letting agents . I would highly recommend this property service as they are very through, professional and a pleasure to deal with.
From start to finish, the process was effortless and they took care of every aspect of my needs.
They were even on hand to answer any concerns/ questions I had even after I moved into my new property.
Right at the end, they provided me with a moving in pack full of little household items - goodies ????
A very nice touch...
Thank you Sonia & team for everything ????... Read more
Tenant
23rd Sep 2021 (3 years ago)
J Lightbown
I registered my interest in a property with Duffins and I had a response with an hour. A viewing was arranged within a few days.
The staff are extremely polite and efficient. Most helpful estate agents I have had experience with!... Read more
14th Sep 2021 (3 years ago)
Amy
Really great/professional service. Communication has been on point and all my queries have been answered thoroughly and promptly. Thank you... Read more
3rd Aug 2021 (3 years ago)
B Yates
Exceeded my expectation - great service. Let my property out in no time and guided me through the process (which I didn’t have a clue about). Will hundred percent be using Duffins again. Thanks so much. P.s my tenant is lovely. Thanks again x... Read more
Landlord
3rd Aug 2021 (3 years ago)
A Aziz
With all do respect, coming to reply after a year and saying you don't have me in your database! I was renting for 3 years with you, rent on time. Never asked for anything! the only time we needed your support when the flat got infested by mice from flat above! M6 wife lived in fear calling you everyday to advise us who is responsible to help and she was sick! You didn't even give us info about council services! We paid £300 for a private exterminator who failed to get rid of them! And thankfully it was towards end of our tenancy were you added insult to wound and wanted to repaint the flat in our expense saying that the mold that we tried hard to coean although not our fault is our fault! Worst service ever and never felt this disrespected and let down... Read more
Tenant
3rd Aug 2021 (3 years ago)
L Thompson
I contacted Duffins regarding a flat I was interested in renting. After my initial viewing and confirming I was interested in the property I was constantly promised phone calls back and/or e mails to keep me updated. During about a 4 week period, of the 10 or so times I was promised a call back, I received 2. The phone line more often than not is routed to the answering machine and all round the service I received was totally unprofessional. I'm in the process of selling my house and the service I've received from my estate agents is the polar opposite of what I experienced with Duffins. I'll never use them again, I'll tell my friends and family never to bother with them and anyone else that will listen. Bottom line - if you promise to call someone, then call them, it's the bare minimum you should be doing.
TERRIBLE SERVICE.... Read more
Seller
2nd Aug 2021 (3 years ago)
C Marchant
Thank you so much for the excellent service we received from you guys. Nothing was too much trouble and you were extremely helpful. So glad we decided to go with Duffin's instead of a national, your personal approach was second to non. Overall excellent experience. Thank you so much once again.
.... Read more
23rd Jul 2021 (3 years ago)
R Marriott
I am currently a tenant of Duffins Estate Agents. The service is great and the girls are very friendly and helpful. They moved me in within a matter of days with a lovely welcome to my new home box. Love my new home. Thank you very much :)... Read more
Tenant
23rd Jul 2021 (3 years ago)
C Matthews
Excellent service friendly staff who go that extra mile to get you the home of your dreams... Read more
20th May 2021 (4 years ago)
A T.
Very poor websity cant even see the photos.... Read more
4th Mar 2021 (4 years ago)
D Landson
Sold my house with Duffins. From start to finish the service was excellent. Very quick and efficient. An offer was agreed within the first week of the property being on the market and completion took place 4 weeks later. I was kept updated every step of the way and I never had to chase to chase to find out where the sale was upto. Great service. Thanks again girls.... Read more
Seller
19th Feb 2021 (4 years ago)
S Perkins
I sold my house on Livesey Branch Road with Duffins. From start to finish the service was amazing. Plus Duffins got me 7,000 pound more on the sales price than what I was expecting. Nothing was too big of an ask. Would highly recommend... Read more
Seller
19th Sep 2020 (4 years ago)
D Shorrock
Great service! The girls went above and beyond to help me find somewhere to live.... Read more
Tenant
19th Sep 2020 (4 years ago)
B Hacking
Rang on numerous occasions about a property for sale in my local area.
Didnt get back to us even though we left numerous messages anr eventually when we did, staff were rude and unhelpful... Read more
15th Jul 2020 (4 years ago)
E PRESA
Very nice, efficient and reliable ladies who helped a french student to find a lovely furnished flat. Thanks for all, really. Highly recommended.... Read more
Tenant
29th Feb 2020 (5 years ago)
A Walmsley
Sonia and Amy were both super helpful at what was a very stressful time for us. Thank you so much ladies.... Read more
25th Feb 2020 (5 years ago)
U Specialists
Excellent always on Point. Highly recommend... Read more
8th Jan 2020 (5 years ago)
P Pan
I put my house up for sale with Duffin's Estate Agents. I had a viewing within the first 24 hours and subsequently an offer from that viewing. Sonia went above and beyond to get the sale tied up and progressed the sale in an extremely efficient manner. She organised surveys and solicitors on my behalf and the sale completed within 6 weeks. I would not recommend any other agent.... Read more
Seller
24th Jun 2019 (5 years ago)
S Walsh
I rent with Duffins and have done for three years since they took over managing my house from another agent. All the works that had never been carried out previously were done within the first month of them taking over. Couldn't be happier.... Read more
Tenant
20th Jun 2019 (5 years ago)
A Francis
Have dealt with Duffins on several occasions. Great service.... Read more
20th Jun 2019 (5 years ago)
A Foster
I own my own estate agents so I know the difficulties in letting out properties. Sonia and her team do an excellent job managing my portfolio. It takes the stress away from me not being able to do it myself with being based down south. My void periods are always kept to a minimum and the inventories (although paid extra service) are worth every penny. Tenancy paperwork is always thorough and all round extra care to detail is always taken. Wonderful service.... Read more
Landlord
19th Jun 2019 (5 years ago)
J Day
Worst Estate Agent going. Couldn't rent a property if someone else moved them in for them! These guys are only interested in money!
Shocked and disgraced by the degrading service I received. I left 2 months allowance time to assist because I understand how busy people are these days but you guys just take the utter piss.
They still haven't filled the property. I have left 5 voice mails and 2 emails and a Facebook message. Ignorance does not come close.... Read more
Landlord
18th Jun 2019 (5 years ago)
M PATEL
Very happy with the service that I have received from duffins with a particular mention to Amy who helped me with renting park lodge and then buying my new home even though it was with another agent. Thanks again. Will be using Duffins again in the future.... Read more
Buyer
14th Jun 2019 (5 years ago)
N Hanna

April 2013 - My wife and I rented the property located at 22 Bankside BB2 3TB, Blackburn from Benchmark Estate Agents right after Sonia Duffin had just bought it.
April 2015 - My wife asked Sonia Duffin if she would remove my name off of the lease contract. Sonia declined and instead ended the lease 3 months earlier than it was due.
May 2015 - I visited Duffin’s Estate Agents. We came to the agreement that she would let me stay at the property until the end of the original lease if I could pay the rent up-front, which I did (£1900)
June 2015 - I let Sonia know that I was ready to hand over the property key and asked if I could get a refund to which Sonia agreed.
July 31st 2015 - I texted Sonia on WhatsApp my cellular number and she said that new tenants are moving to the property next Tuesday (August the 7th) and stated ‘so I should have a refund for you’.
October 13th 2015 - Sonia claimed she had lost my number and requested I resend her the bank details ‘for the rent refund’, which I did AGAIN.
November 9th 2015 – Sonia stated she ‘has problems with your phone and still has no bank details’ from me, suggesting I should email them to her, which I did, AGAIN.
November 25th 2015 - Sonia emailed me stating ‘I have sent the payment a couple of times, however it has bounced back’. This time, I suggested to Sonia using Western Union as a means of transferring the refund.
December 16th 2015 - I emailed Sonia with all details AGAIN, and got no reply whatsoever.
December 29th 2015 - Tried to call Sonia’s cellular phone only for the call to be rejected.
January 18th 2016 - I texted the official Duffin’s number on WhatsApp, explaining the whole story briefly and requesting that someone contact me back. Received no response.
May 2019 - I emailed Duffin’s at their official email address requesting someone contact me. AGAIN, no response.
May 30th 2019, I called Duffin’s landline, and Sonia was not available. Her dad picked up and showed total understanding to the situation when I explained it for him, promising that Sonia would call me back. Never happened.
June 11th 2019, I called Duffin’s landline AGAIN only to be diverted to a recorded message so I left my name and number for someone to come back to me, to no avail.
Today, June 13th 2019, I decided to leave this here for others to read between the lines as a review and warning for everyone to see. FOUR years today and I have not received a penny of the 1900 quid I handed over to Sonia as rent for a property in a country I departed. A property, which was re-rented while my lease was still valid. I kept a record of every single text and email between myself and Duffin’s and will be more than happy to email them to whomever doubts the credibility of the above-mentioned events.... Read more
Tenant
13th Jun 2019 (5 years ago)
L beck
I recently moved house and the process from start to finish was faultless. The girls in the office were in regular contact and kept me updated throughout. They made the BIG move easy and I can't thank them enough.... Read more
13th Jun 2019 (5 years ago)
J Valentine
All round excellent service. Friendly, professional and helpful. Exceeded my expectations when letting out my property. Couldn't fault. Thank you once again. Jo.... Read more
Landlord
13th Jun 2019 (5 years ago)
Shee
Highly recommend Duffin's Estate Agents. Efficient and forward thinking company. Always happy to help. Sold my house within weeks of being on the market. Wonderful Service. Thank you... Read more
Seller
13th Jun 2019 (5 years ago)
Francis
Duffin's manage several of my properties and the service I receive is second to non. The girls go above and beyond and I find them to be efficient, trustworthy and helpful. Tenants are found promptly, the properties are managed efficiently and my tenants are always happy with the service they get. I would highly recommend them to anyone.... Read more
Landlord
13th Jun 2019 (5 years ago)
T stanley
I normally dread the thought of having all the stress and upheaval that comes with finding and moving into a new place. The team at Duffin's estate agents made the entire process seamless and straight forward and was pleased with how they managed to take care and deal with everything so quickly. Can not recommend their services highly enough. Many thanks once again :)... Read more
Tenant
13th Jun 2019 (5 years ago)
K Birkett
I made enquiries regarding a house purchase. The owner was very supportive and helpful in providing necessary advice and guidance. I had to telephone on a few occasions and found her extremely helpful. I would not hesitate in recommending this service.... Read more
Buyer
14th Jan 2018 (7 years ago)
A Lazroyk
I used Duffin’s for a Let Only Service. I found them to be extremely professional and friendly. My house was let within the week. The service was second to none. I Would highly recommend Duffin’s (having being recommended myself) and will definitely be using them again... Read more
Landlord
5th Jan 2018 (7 years ago)
S mallen-moore
Not good as a landlord. Not easy to get in touch with or when you do manage, getting anything fixed is awkward.... Read more
Tenant
1st Jun 2017 (7 years ago)
M Flaherty
Excellent service! Highly recommend!... Read more
17th Feb 2017 (8 years ago)
R Edwards
Awfull to deal with. bad aTTITUDE... Read more
24th May 2016 (8 years ago)