As I was walking through clitheroe looking for an estate agents I came across keenans. So I popped in all the staff were very welcoming and helpful. I was looking to sell my house and move into the ribble valley. I will only use keenans as they were very up to speed with the information they were giving out on the houses I was looking at. A great help thanks to every one at keenans.
I am not really sure which office I should be writing this review on as it has become apparent they lied about having an office in Blackburn! From little research I believe this is 'head office'.
I can only describe this company as a set of bullies!
My Mum and Dad who are in their late 80's had their house online with Keenan's for almost 12 months. They decided they wanted to change to another company and after telling Keenan's they were harassed, bullied and threatened with legal jargon. They were getting in excess of 20 phone calls a day from different people in their office. People were just turning up to view who couldn't afford the house and openly told my Mum and Dad that Keenan's had told them to just view it as my Mum and Dad were desperate.
They have now changed company and have sold the house. To which Keenan's have still tried to charge them for.
Do not use this company!
We have been dealing with Entwistle green for a few months as looking to buy in the Blackburn area . The team at this office have been absolutely brilliant and have really tried to find us the right house . We have been contacted at least weekly to see how we were getting on and informing us of new stock . I don’t often leave reviews but I feel it is well deserved and I have dealt with many other estate agents where the service has not been the same !
I find it incredibly frustrating that I see a 'For Sale' board whilst out driving; take a note of the address and then cannot input that address on the website to find details. Instead I have to put in 'Number of bedrooms', 'Min price', 'Max price' and hope it turns up in a list of many, many properties. I have been looking for a specific property that I would like to buy, having seen the 'For Sale' board and CANNOT locate it anywhere on your website. WHY do you give us such a customer UN-friendly experience?
Can't make an appointment with Athertons to view properties, they don't pick the telephone up, ringing Saturday afternoon and Monday morning no answer, just answering machine.
Turn answering machine off and let a human being answer the phone please