Thiefs, liars, manipulators; these are just kind words to describe them. I was verbally attacked twice in the building ( shiraj tower), got followed by crackheads squatting in the building and all i got from them is ''this happens before, just call the police and exagerate it''. lift breaks and theres no way of getting to 5th floor, floodings, infestations, rats, piles of trash for weeks... I left 2 months ago and im still having problems with them. Also, they tried to steal for us saying we owed more money, wasnt until we asked for the actual bill that we realized. DO NOT RENT A FLAT FROM THEM, WE'RE STUDENTS AND ITS THE WORST DECISION IVE EVER MADE.... Read more
Tenant
7th Oct 2019 (5 years ago)
STAY AWAY from this place. This agency is a joke from start to end. Unprofessional at its utter most, I have never seen such dishonest and inefficient people. They don't even communicate with each other, they took ages to reply, they tried to rip us off, and have no idea of what a proper contract is. Thank goodness I have studied law, because thousands of pounds were at stake. Disgraceful.... Read more
Tenant
25th May 2018 (6 years ago)
L Pingoo
It’s been more than 2 years I am with this agency. I like the flat where I am, and the landlord is nice.
However, the agency is always taking the first opportunity they see to take money. They charge for literally every thing.
People working there are not really nice nor helpful, you need to insist and complain to get what you need/want.... Read more
Tenant
21st Jan 2018 (6 years ago)
C Kristofer
Seriously, seriously, something needs to be done about this agency. These guys rented out a flat they managed throughout the life of our contract, the house was burgled which resulted in a loss of £10,000 worth of valuables and it followed with a number of other burglary attempts thereafter. As it was clear that the burglary wasn't a one-off incident, we consider it to be a serious threat to our security. They offered no resolution at all and even made what I interpreted to be a sarcastic comment about the traumatic incident. The faith in them was gone so I had requested for Landlord's details in a desperate attempt to seek for help, but they first rejected us providing with Landlord's details (which is a violation of tenant's basic right). I was able to get them after telling them what they were doing was illegal. I intend to take this matter to the council to ensure nobody else experiences what I went through. If you see a listing listed by these guys, run the other way.... Read more
Tenant
5th Jan 2018 (7 years ago)
M Sellars
My experience with this firm was receiving an enquiry from Patrick Mansez from Elkay Properties Limited as a potential customer for the replacement of existing staircases on five floors.
His original enquiry was poorly and unprofessionally composed and as they were not able to provide a single architectural or structural tender drawing which would be the normal for this type of enquiry and politely sent a scripted email response stating “Following receipt of your recent enquiry unfortunately we will not be submitting a proposal on this occasion. Thank you for your interest in our company and hope you find a suitable contractor”.
I had thought that was that and subsequently received three further emails from him which had increasing levels of negative undertones which for me is the early warning alarm bell that there was no way on earth that our firm wishes to get involved, as historically people that are difficult from the start of a project will be the same all the way through the process.
Having read the other reviews regarding bad service, incompetence, poor communication and rude staff would like to add bad attitude to the list which was representative of my experience on this and hopefully only occasion.
This review is based on my encounter when dealing with Patrick Manse and not necessarily representative of the firm as a whole, that said they may be following a poorly conceived business model by the sounds of the other reviews.
Out of curiosity I spent a few minutes undertaking a due-diligence report of the firm prior to writing this and since there incorporation on the 25/02/2012 they have been in the position of having to discharge numerous County Court judgments which is an indicator that they do not have the ability to resolve disputes, fall out with people and lose in court.
I have decided to give a two star rating which is based on the fact that they have stayed in business for this long.... Read more
2nd Nov 2017 (7 years ago)
M Horne
I have been a tenant with Elkay for about 2 months. Despite some initial hiccups, i have been very impressed by the way they have responded, and how seriously they have taken my concerns. A good agency.... Read more
Tenant
25th Oct 2017 (7 years ago)
J Wicks
Elkay Properties manage several of my properties, I have always had excellent relationship with them over many years and would recommend them to any landlord. The fees they charge me are quite reasonable and provide an excellent service.... Read more
Landlord
18th Aug 2017 (7 years ago)
S Pauw
awful customer service, unwillingness to help throughout our tenancy.
Constantly having to chase them for small
Repairs and completely inept to deal with more serious repairs. Would not send out an electrician under dangerous circumstances until I threatened legal action. Outstandingly bad.... Read more
Tenant
15th Apr 2017 (7 years ago)
N X
Fantastic service... Read more
15th Sep 2016 (8 years ago)
E Gijselings
Being new to the UK it was quite exciting to find a flat that would feel like home. With Elkay Properties we found that magical place on a A-list location near Victoria Park and with a spacious balcony. The staff at Elkay have been incredibly helpful and provided us with great professional service. A special thanks to Jamil who helped us. I think we will have a nice time at our new flat.... Read more
Tenant
27th Jul 2016 (8 years ago)
I London
Excellent experiences for many years. ... Read more
1st Mar 2016 (8 years ago)
gavirilla
I was dissatisfied with standard of the service, very poor, no professional. Pushing us to the limit with the money and promising us things that they never did. ... Read more
5th Jan 2016 (9 years ago)
G Chetty
I’ve rented a property through Elkay for the last 5 years, throughout which I’ve been very impressed with their service. Their team always promptly respond to my emails to resolve any issues or organise maintenance of the flat. Public areas in the building are clean and well looked after too. When maintenance is needed their workmen arrive ASAP; importantly I’ve found them to be reliable and good at what they do. Renting through Elkay has been problem free and their team is always friendly and helpful!
... Read more
Tenant
16th Dec 2015 (9 years ago)
B Kryvosheya
If there was a possibility not to give any stars, I would not hesitate. Unprofessional stuff, starting from performing emails that make no sense finishing with badly coordinated customer service. Few times did not notify me about the viewing, did not know what utility companies supply the flat and some of the emails I considered to be rude and disrespectful. The deposit is just impossible to get back in full, the check in and check out procedure in Elkay does not make any sense... They charge you for damages and etc that you have nothing to do about... Basically, if you are considering to work with or use Elkay's services... just don't.... Read more
Tenant
18th Aug 2015 (9 years ago)
A Joseph
Very professional service. Were the selling agents of a house and helped along the whole process. Nice team who were all very friendly. I would use them again... Read more
Seller
23rd Dec 2013 (11 years ago)
D Cussen
Have always been very friendly and helpful - used when relocating to london. We had issues with our landlord and they sorted out quickly - much better than others (ie. foxtons!)... Read more
7th May 2013 (11 years ago)
C Burgess
We were hesitant to rent a property with Elkay after reading some of the other reviews, but they had the perfect property for us to rent so we went ahead and have not regretted the decision. The staff at Elkay have been incredibly helpful and provided us with great professional service. There have been a couple of maintenance issues with the property in the first month. Both Giada and Mary at the Elkay office have been very attentive and arranged tradesmen to fix the problems asap and called us back to keep us updated on the progress. We are very happy with the apartment and the service from Elkay. ... Read more
Tenant
10th Apr 2013 (11 years ago)