To be honest I was a bit disappointed in the overall experience I received. I felt that the agent I worked with was incredibly bullish and pushy at points on something that is a very stressful process. The moment that they learnt that I was moving out of London and that I would not be a potential client to purchase from them they really didn't seem to care any more. I often had to chase to get any information about what was going on with the sale as opposed to being kept in the loop. I felt that considering how much the agents are paid, I would have expected a much better experience. The solicitor (Streathers) who worked on the sale of my property and the new purchase was absolutely exceptional though. I would greatly recommend them to work with. She kept me in the loop with the whole process and was quick to respond to any queries or questions I had. They made the process much better.
16th Mar 2021 (1 year ago)
This agency, and the landlords they protect and represent, are extremely unethical. I was shown a different flat than the one that was available because the agency could not obtain keys. Being an expat, I did not know the risks related to this. Upon moving into the flat, it was apparent it had been completely destroyed by the prior tenant. It took 2 months to surrender the tenancy. The only thing worthwhile thing the agency contributed was finding a new tenant and even that itself was a painful process. The agency tried to charge me fees to re-let the flat even though their lack of professional due diligence is what led to the need to surrender in the first place.
While I still had possession of the flat, the agency allowed contractors to come in and remove the carpet and replace grout in the bathroom without notifying me beforehand. The contractors left behind a mess that the agency tried to charge me to have cleaned.
Further, the check out inventory claimed several of the items that were damaged by the prior tenant, and included in the check in, were my responsibility. I am still battling with them to get my deposit back. I also paid rent for the full month, in accordance with my tenancy agreement, when I only had possession for part of the month. I'm still trying to get the overpaid rent returned to me.
Needless to say, please avoid this agency if you can.
24th May 2019 (3 years ago)