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- Ernest-Brooks International - Canary Wharf
Ernest-Brooks International - Canary Wharf
Opens Monday at 8:00am
The South Quay Building, 77 Marsh Wall, E14 9SH
Ernest-Brooks International sets the benchmark as an international property company offering specialist real estate services for occupiers or investors within London & UK property markets. While we offer traditional estate agent services such as; lettings, valuations, accompanied viewings, applicant referencing and property management, we excel in the field of assignment contracts and new homes.
Our mission: With headquarters in London and four offices in three countries, we ensure maximum exposure for our clients assets and aim to provide an unrivalled service based on honest and direct knowledge. With our forward thinking marketing strategy we can educate our clients to help achieve their investment goals.
Opening hours
- Monday 8:00am - 6:00pm
- Tuesday 8:00am - 6:00pm
- Wednesday 8:00am - 6:00pm
- Thursday 8:00am - 6:00pm
- Friday 8:00am - 6:00pm
- Saturday 9:00am - 5:00pm
- Sunday Closed
View all details
Accreditations
Ernest-Brooks International - Canary Wharf Reviews (506)
Have you used this agent?
92%
1%
0%
0%
6%
R Arif
This is probably more of a glassdoor review but i want everyone to get an idea of how this company actually works! I worked with the company back in 2019 - 2021 and left due to poor management. Staff were treated so unprofessionally and it started to affect my mental health.
Recently the two owners parted ways and they reached out to me again and asked if i wanted to work with them again. They promised me things have changed and the way they work is much better.
I clearly did not last long there, considering that i am leaving this review 3 months after rejoining. I feel compelled to share my thoughts and insights. From the moment I rejoined the company, I noticed a concerning lack of transparency and ethical practices. The management seemed more focused on making quick profits rather than providing quality service to clients.
One of the most alarming aspects of this estate agency was their consistent disregard for laws and regulations. They would often cut corners and bend rules to maximize their own gains, leaving clients vulnerable and uninformed. The lack of proper documentation, misleading advertising, and hidden fees were all common occurrences.
Furthermore, there was a prevailing culture of dishonesty within the company. Agents were encouraged to use high-pressure tactics and misleading information to secure sales, often at the expense of the clients' best interests. This not only tarnished the reputation of the agency but also created an unhealthy and toxic work environment.
Another concerning aspect was the lack of professionalism and accountability. Many of my colleagues lacked the necessary qualifications and experience, which resulted in poor customer service and inadequate advice. Moreover, when faced with complaints or issues, the management would often dismiss or ignore them, leaving clients frustrated and dissatisfied.
Overall, my time at this dodgy estate agency was disheartening and has left a lasting negative impression. The lack of integrity, transparency, and professionalism made it impossible for me to continue working there. I strongly advise anyone considering their services to proceed with extreme caution and thoroughly research alternative options.
9th Jul 2024 (18 days ago)
M Aktan
I believe that the 4.8 star rating has been achieved by either the company’s own employees or people paid to rate the company.
I regret renting with Ernest-Brooks. I thought that renting with a smaller company would mean they’d be more attentive towards their customers. However, it has proven quite the opposite. It has been impossible to get a response from Ernest-Brooks even during emergencies such as the fire alarm going off for no apparent reason, mold present in the property, boiler not working, and any maintenance work around the house.
Never in my life was I ghosted and gaslighted by the company I paid to get services from.
9th Jul 2024 (18 days ago)
M Ali
If only zero stars was a thing. They act like they are well established etc but honestly probably the worst company ever. My Mrs worked there as a lettings Negotiator and recently had to leave due to family emergency. They ended up not paying her despite her leaving close to the end of the month of June. The insights I got of the company whilst she was working there is mind blowing and I'll probably leave that to her to disclose if she chooses to leave a review too. This has affected her mental health so much and I am sure it's probably doing the same to others that are doing business with this company.
3rd Jul 2024 (24 days ago)
M Williams
Our sale with Ernest Brooks was swift, professional and importantly, at the right price.
Having been on the market for a few months not too long before (with a different estate agents) I was unsure how the process would go. But Zhiqi led the charge in the sale of our flat, with a buyer found within a few weeks and market/ asking price achieved. All at Ernest brooks were knowledgeable, honest, punctual and clear with their communications to us. Helpfully we then had a sales progressor, Maglin, who facilitated the resolution of outstanding queries and got the sale over the line. So glad we chose Ernest Brooks, wouldn’t hesitate to recommend!
25th Jun 2024 (5 weeks ago)
M lee
Ernest brooks owes me £55 and not refunded the money as yet. The deposit has been refunded to the tenant but no refund was made to the landlord.
Ernest brooks continually chased me for commission management which was due and refused to refund me as claimed that I owed them 2 years of management which isn't true. This is because the tenant has moved out after a year but refused to refund any of money.
I would avoid this agent at all cost. There is no reason to withhold money not due to them. They refunded all the deposit to the tenant although the tenancy has not ended yet.
13th May 2024 (11 weeks ago)
Anonymous Homeseller
We've used them for a number of years for renting out a property and now a sale. They are not the cheapest but the service they provide is of a real premium standard. They are always quick, efficient, and professional in all dealings. They also have good business sense and connections. They generated far more interest on the sale of the property then another agent we had on a multi agent deal. Would recommend.
4th May 2024 (12 weeks ago)
J rahman
Please please please be aware of this company they are the biggest fraudsters in London.
Do not know how to treat customers or even how to give a service.
I use them to manage my properties in East London and they were stealing from me.
Any future customers or potential clients do not do any business with this company
3rd May 2024 (12 weeks ago)
R Morel
Thrilled with being referred to Ernest Brooks Estate Agents, I spoke with Elliot first and then Oliver Gates who found tenants for us, Mark Goldstein is our designated property manager and agent managing my portfolio, as an overseas landlord its not easy to just trust someone you have been referred to, but EB you can, 3 months in and they have let all 3 of our properties which we completed on new, and furnished two of them also!!! They're professional, meticulous, and exceptional communicators. Highly recommended them for landlords like my husband and I.
3rd May 2024 (12 weeks ago)
L Roberts
Fantastic service from my estate agent Mark Goldstein who is managing my London portfolio. Consistently above and beyond to ensure my properties are well taken care of. EBI as a whole has professionalism, attention to detail, and prompt communication which makes them a pleasure to work with. I have sold via EB for years and personally know Mr Rainbow and his highly recommend team, anyone looking for top notch property management services in London look no further!
3rd May 2024 (12 weeks ago)
R Elliott
Exceptional service from Elliot Rainbow onboarding our 3 new homes we bought from a developer in London. His lettings team found me the perfect rental tenants for our property and guided me through the process seamlessly. Being a non resident landlord. Their communication was excellent, and their expertise made the experience stress free. Highly recommend!
2nd May 2024 (12 weeks ago)
G Larkin
Really pleased with the level of customer service by Ernest Brooks & Phoebe ! They supported my parents with their move into a new property, the level of communication was superb. I would highly recommend them to friends, family & colleagues.
18th Apr 2024 (14 weeks ago)
S M
Good communication and quick in solving our issues. We where happy with them for the duration of our 3 years of tenancy. To bad the landlord decided to work with a different and unprofessional estate agent.
Keep up the good work guys!
18th Apr 2024 (14 weeks ago)
R King
Great service from Phoebe at EB!
Couldn’t recommend highly enough!
17th Apr 2024 (14 weeks ago)
M Dennis
Thank you for the information we are looking for a new apartment, Phoebe went above and beyond on our questions and we will definitely be in touch.with EB
17th Apr 2024 (14 weeks ago)
L Potticary
Thank you Phoebe for the excellent service you provided, it was most helpful.
17th Apr 2024 (14 weeks ago)
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More Ernest-Brooks branches
- Ernest-Brooks International - South Kensington 7.15 mi away
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Property listings are matched to data from the Land Registry by our clever algorithm. Clever as it may be, it isn't always right, especially if a property was listed by multiple agents. The asking price is the original listing price, NOT the final listing price.
Data produced by Land Registry © Crown copyright 2022.
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