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  1. Home
  2. Ernest-Brooks International - Canary Wharf
Ernest-Brooks International - Canary Wharf Logo

Ernest-Brooks International - Canary Wharf

Opens tomorrow at 8:00am
The South Quay Building, 77 Marsh Wall, E14 9SH
Ernest-Brooks International sets the benchmark as an international property company offering specialist real estate services for occupiers or investors within London & UK property markets. While we offer traditional estate agent services such as; lettings, valuations, accompanied viewings, applicant referencing and property management, we excel in the field of assignment contracts and new homes. Our mission: With headquarters in London and four offices in three countries, we ensure maximum exposure for our clients assets and aim to provide an unrivalled service based on honest and direct knowledge. With our forward thinking marketing strategy we can educate our clients to help achieve their investment goals.

Opening hours

  • Monday 8:00am - 6:00pm
  • Tuesday 8:00am - 6:00pm
  • Wednesday 8:00am - 6:00pm
  • Thursday 8:00am - 6:00pm
  • Friday 8:00am - 6:00pm
  • Saturday 9:00am - 5:00pm
  • Sunday Closed
View all details


  • tpos
  • prs
  • ombudsman
  • naea
  • arla

Ernest-Brooks International - Canary Wharf Reviews (489)

Have you used this agent?
  1. 93% 5/5 Stars
  2. 1% 4/5 Stars
  3. 0% 3/5 Stars
  4. 0% 2/5 Stars
  5. 5% 1/5 Stars

Anonymous Landlord

5/5 Stars
Have been a landlord for Ernest Brooks for coming up to 6 years now. Elliot Rainbow has sold properties for me during this time and always looked after my portfolio. He offer a Hand off experience so we are always rested with no worries! Just let our flats in Manderin Oriental residences and no other agent has yet to let any in there! Thanks EBI... Read more
26th Feb 2024 (1 day ago)

Anonymous Landlord

5/5 Stars
Worked with Elliot Rainbow for many year, he run a tight ship. I have been a landlord and a seller for EBI and it’s personal and professional. International market really does help. I sold my property in London Ridge for over the price. The local agent gave me with no international presence. Also, I was a landlord for six years and I only had four tenants in six years with no problems whatsoever. I’d recommend these guys to anyone, especially international landlords who don’t want to have any problems... Read more
23rd Feb 2024 (4 days ago)

K Asante

5/5 Stars
Michelle Bacon. Absolute Godsend, went above and beyond in helping vetting me & my partner into our first home together. Words cannot describe my gratitude for Michelle. I cannot speak highly enough of the outstanding service provided by Michelle Bacon at Ernest Brooks. From the moment my partner and I began our journey to find our first home together, Michelle's expertise and unwavering dedication made all the difference. Michelle went above and beyond to assist us at every step of the process, offering invaluable advice and guidance that truly set her apart from the rest. Her diligence and commitment to ensuring we found the perfect home were evident in every interaction we had with her. Thanks to Michelle's tireless efforts, we were able to secure our dream home with confidence and ease. I wholeheartedly recommend Ernest Brooks to anyone in search of a seamless and stress-free home buying experience, all thanks to the exceptional service provided by Michelle Bacon. I don’t think review is enough praise of her capabilities or close to the gratitude I have for Michelle. Absolute Godsend.... Read more
21st Feb 2024 (6 days ago)

P Wei

5/5 Stars
Oli Gates is amazing. He was super patient with me as I was looking for my dream flat at Mandarin Oriental. Definitely not pushy like other agents whom I have dealt with in the past. Oli approached the whole situation very friendly and professionally. I would highly recommend him to everyone. I will definitely be working with Oli in the future. I can not recommend him enough!... Read more
21st Feb 2024 (6 days ago)

A Lawford

1/5 Stars
Don't trust this letting agent if you are looking to become a tenant.... Read more
20th Feb 2024 (7 days ago)


5/5 Stars
EB were a great company to deal with when finding a suitable property. I dealt with Michelle who always replied quickly to any questions and was very professional. The turnaround was very quick and she made the process very easy. Would highly recommend EB and especially Michelle!... Read more
15th Feb 2024 (12 days ago)

A Kerr

5/5 Stars
I worked alongside Michelle to find a new property at short notice. Despite rather a few challenges that were out of her control, she remained extremely attentive and put the needs of me as a client first. I can’t recommend her enough.... Read more
15th Feb 2024 (12 days ago)

T Bowden

5/5 Stars
EB estate agency are brilliant! Very professional and easy to deal with. Linda from Lettings property management is fantastic! Very friendly and professional, she’s always happy to help!... Read more
8th Feb 2024 (19 days ago)

C Au

5/5 Stars
I have very good experience with Oli at EB. He has actively helped us to rent the property and answer the enquiries we had during the viewing and making offer process. I have recommended this agent to my friend as well.... Read more
8th Feb 2024 (19 days ago)

S Mkhreb

5/5 Stars
Michelle Bacon, my incredible estate agent, made my flat hunting experience truly exceptional. She not only went above and beyond to secure the best deal with the landlord but also played a pivotal role in finding the perfect flat after my 5-month search. Michelle's dedication and expertise set her apart, making a significant difference in my housing journey. Her seamless handling of the tenancy agreement, valuable advice, and assistance in setting up my new flat services account added immense value. I'm genuinely grateful for Michelle's friendly approach, making the entire process highly recommendable!... Read more
5th Feb 2024 (22 days ago)

S kulkarni

1/5 Stars
LATEST UPDATE ON OUR SAGA DEALING WITH ERNEST BROOKS As I have said before, they are not a serious Company- my opinion is as valid as theirs but what really matters is facts and evidence. They are obsessed about their reviews, as they hastily try and take down critical reviews while trying to up their good reviews. So I'm not sure how long this will stay up. But seeing as I have used NO intemperate language and only outlined our factual experience in a balanced way I cannot see a genuine reason for this review disappearing post-haste. Anyhow, I will give it another go- and possibly more, as needed.. OUR HORRID EXPERIENCE WITH EBI- To us they are not serious about looking after their customers-especially those who decided to leave them when they went in to Administration. WHERE ARE WE AT THE MOMENT? It is now 4 MONTHS since we managed to get out of their clutches- but no overdue money has been forthcoming. I suspect they fob off the ex-tenant as regards refunding their deposit and they fob us off as regards all the repairs and damages we've had to undertake to remedy the flat after the previous tenant left. Every 6 weeks or so, this chap called Habib Aziz of EBI contacts me via email, then asks for all the documentation of invoices/costs incurred- etc. We remind him we've sent it several times before- and then we re-send it. Then he goes quiet again- this is a pattern. I suspect he will contact me in another 4-6 weeks and try to run circles around us, playing those same old games. The outstanding amount is in four figures, so it's not negligible. And in any case, it is the princple of the thing. OUR IMPRESSION--Woeful, woeful Ernest Brooks, highly unprofessional, callous, uncaring. And the problem starts right at the very top. WHAT WE'VE DONE THUS FAR- Written to MyDeposit with an official complaint- they've noted it but have also said their hands are tied as EBI have the deposit amount in their own HSBC account and not with TDS or such-like. WHAT NEXT- I'm starting an official complaint process with TPOS (Property Ombudsman), and more importantly I'm writing to PRS (Property Redress Service)- the latter apparently actually have teeth and I'll keep you posted. FINAL THOUGHTS (for now at any rate) Again, BEWARE, please think twice before thinking of appointing this unprofessional set-up as your agents. It is your hard-earned money after all, and there is a cost-of-living crisis of gigantic proportions that is still hovering over us. Please take care. LondonDoc. Date of experience: 24 September 2023 Update on Ernest Brook Estate Agent Update on Ernest Brook Estate Agent- I will endeavour to leave entirely factual feedback on our ongoing saga with this Company. If they put things right then I will mention it very clearly in further updates- if they don't then I will review things accordingly. It transpires that our recent (outgoing) tenant has not cleared their fuel bills. They have left the flat in an unclean condition. They have caused damage to the Smart-blinds integrated system. We stand to lose thousands of pounds. NONE of this has been highlighted in the EB check-out report for which I had to pay £240 upfront. Ernest Brook is NOT engaging with me at the moment as regards trying to recoup my losses through the tenant deposit that they are clinging on to. So it looks like EB will try to hurt a long-standing client (ex-client now !!) by hurting them in the pocket. I have appealed to their better sense and judgement- if they relent and do the right thing then I will update things accordingly. If not, I will continue to document my troubles with EB both here and on Google.... Read more
11th Jan 2024 (7 weeks ago)

B Potts

1/5 Stars
terrible estate agent, been 2 months still no deposit back, lied about going into administration to stop me asking. Update - having to go through my deposit to get my money back. Also make sure you get everything in writing with these slime balls... Read more
5th Dec 2023 (12 weeks ago)

C Goddard

5/5 Stars
When conducting one of life’s greatest stressors such is moving home, there is not anything else you can ask of an Agency then provisioning you with agents who act with integrity, honesty and swift proficiency. Highly recommend. Personal dealings with Mr Gates.... Read more
13th Nov 2023 (15 weeks ago)

Anonymous Homeseller

1/5 Stars
would not work with this agency again - nor recommend them to anyone. They did not actually sell the property and besides listing it on their website, as far as I can tell did not work to try to sell it. Once they secured the listing, communication on progress was non-existent. Claimed to have spoken to over 300 people about the property but didn’t share any feedback from alleged potential purchasers.... Read more
9th Nov 2023 (16 weeks ago)

P Gadliauskaite

1/5 Stars
Unpaid invoices This company owes me more than £4k of unpaid invoices. If you are new contractor that wants to works with them, think before you do! I am inventory clerk, property’s inspection have been done and reports provided, and they have shared these reports with landlords and tenants, but EBI refuses to pay. I know there are several other contractors that have not been paid as well, so stay away! They make landlord paid for inventories, but never pay back to inventory clerk. This company must be struggling financially if they cannot afford to pay £4k, be careful and think before working with them. Patricija Gadliauskaite, PS. Elliot from EBI please contact me if you have funds to pay for the invoices.... Read more
2nd Nov 2023 (17 weeks ago)

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More Ernest-Brooks branches

  • Ernest-Brooks International - South Kensington 7.15 mi away
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Property listings are matched to data from the Land Registry by our clever algorithm. Clever as it may be, it isn't always right, especially if a property was listed by multiple agents. The asking price is the original listing price, NOT the final listing price.
Data produced by Land Registry © Crown copyright 2022.

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