A diogo
Great agency, never had an issue and when I have any problems Mathew and his team always comes through. Very polite and professional company which I totally recommend.... Read more
28th Mar 2025 (15 weeks ago)
N Lewis
I would like to thank matthew from first 4 rentals for his continued support, advice and encouragement regarding the commercial property i have through him. Most rentals agents would just encourage you to sign and leave it there. But matthew have continued to support me throughout. I strongly recommend using first 4 rentals.... Read more
27th Mar 2025 (15 weeks ago)
K Wolvaardt
They are top quality estate agents and highly recommended by me. Always very professional and there to help when needed. My dealings with them is as a landlord and I’ve always received the best service.... Read more
Landlord
27th Mar 2025 (15 weeks ago)
M Akangbe
First4Rentals has been a great experience for me, and I heartily endorse them to anyone searching for a trustworthy real estate agency. From the point of viewing of apartment, documentations checking and final is in the tenancy agreement, their staff has been welcoming, helpful, and always willing to help with any enquiries. They have excellent customer service; whenever I've needed assistance or had issues, they've been prompt in responding and offering comprehensive support.
First4Rentals' provides seemless rental experince In addition to providing prompt support when needed, they also offer insightful criticism and follow-ups to ensure that everything is in order. They are a unique option in the rental market since it is evident they care about their tenant.... Read more
Tenant
27th Mar 2025 (15 weeks ago)
K Dexeter

I rented through First 4 Rentals for over 3 years with no problems, however when my home was flooded in November 2024, they couldn't see fit to assist me in any way, instead telling me it was the duty of the council. I was unable to work for 2 months as a result of being made homeless, but this wasn't of any concern.
They lied to the council about the state of the property, and said work had started, which meant the council could not help me. No work has started at this point.
It took me getting in touch with public health dor anything to be done.
They showed absolutely no concern about the fact that items of mine had been damaged by builders going into the property, and when I raised the issue of items of mine being strewn around the living room, the response was 'the builder said they did t do it'. After living there for 2 and a half years might have noticed a poltergeist I think.
I was also charged 2 months rent following the property flooding, and me not being able to live there.
Total lack of respect shown from them. Disappointing to say the least.... Read more
26th Mar 2025 (15 weeks ago)
K Lavender

We’ve let a number of our properties, both locally (and throughout south Wales) via Matthew and his team at First 4 Rentals, for many years, and constantly received a professional, capable and friendly service.
In over 25 years of dealing with various agents throughout Wales, First 4 Rentals is the only one I’ve ever been impressed with enough to write a public review. Their level of service, attention to detail, prompt communication and helpfulness is something that sets them apart from lesser agents.
Over the years, Matthew has helped sort out everything that a remote landlord will encounter, and all with satisfactory outcomes, for both us, and the tenants. (We were always relived to know we had found a letting agent who supported and facilitated our goal of being a decent and fair landlord, always ensuring all aspects of the letting process were compliant, safe and secure for both parties)
Additionally, their level of personal attention is exemplary. By way of example; we requested a swift turnaround on a vacant property in Cardiff city centre at then end of last week - today at 8am a comprehensive video inspection report arrived in my inbox!
Having engaged and supported us with both sales and lettings, Matthew consistently delivers a first class service, and I have no hesitation in recommending his services to anyone needing a trusted partner in what, for many of us, can be a challenging arena.... Read more
Landlord
10th Feb 2023 (2 years ago)
A Baynton
I'd like to thank Matthew for all this help, he is a true gentlemen and knows his business. Spot on!... Read more
3rd Feb 2023 (2 years ago)
They provided helpful advice and support throughout the sale of the house. This was important to us as we live a long way from the property... Read more
Seller
16th May 2022 (3 years ago)
They provided helpful advice and support during the sale of the house. This was important to us as we live a long way from the property... Read more
Seller
16th May 2022 (3 years ago)
A prosser
Very helpful and helped with what I needed... Read more
5th Apr 2022 (3 years ago)
L Bright
Absolutely disgusted by the services provided. Viewed a house, had credit checks, everything was fine. Got told we could move in end of October 2021. Date came and told another 2 weeks. Then there was a problem with the ceiling and we would be expected to move in in January 2022. They have not contacted us to discuss the landlords intentions and have now put the house back on the market. Poor communication between so called 'professionals' and their clients. Absolute shambles of a company.... Read more
6th Dec 2021 (3 years ago)
S Beere

About a year ago me and my now husband got our first flat together, we came across this rundown 2 bedroom flat in commercial street mountain ash, it looked like there was plenty of jobs to be done, before it was liveable. nevertheless we decided to have a viewing and then took it. We decorated throughout, new carpet, painted throughout, carpet tiles in the kitchen, tons and tons of cleaning in the kitchen (because of the grease on the countertops, on top of the cupboards ect) it took us about two weeks before we could live there because of all the jobs.
We moved in and didn’t see any problems until about 2 months into the tenancy when we realised our boiler was faulty, we contacted the agency and had no response for a month or two, We was left without heating for a month may I add!
They finally got around to getting a boiler engineer to the flat and we didn’t speak of it again.
The real problems started to arise 6 months into our tenancy, we noticed rat droppings in the bathroom, again we contacted the agency and no response.
I then noticed my cloths was being bitten and torn, we contacted the agency and they finally got someone round to look (they put rat traps down)
Things started to get unliveable in the flat about 7/8 months into the tenancy when our neighbour downstairs was contacting the agency saying we have been having parties and using the washing machine late at night.
The agency was quick to come visit us and speak to us, this was a ongoing theme with them. We had numerous problems with the neighbour downstairs which we told the agency about But again no response.
Things started spiralling out of control when our neighbour’s ceiling fell through, They got somebody in to take a look and they told the landlord and agency that there was rotting floorboards under the bath, We was told to be careful because it could fall through when we was in the bath ( they didn’t fix this issue).
There was one week when we couldn’t use a toilet because the sewage was going into our neighbour’s garden, they told us not to use the bathroom until they had someone out to fix the issue!
We then noticed damp on the main bedroom walls, It started off slowly and then got pretty noticeable, I started to have breathing problems, again contacted the agency but no response.
They got somebody in to retile the bathroom and put a new shower screen in. They fitted it wrong and took the shower screen off, we waited patiently for them to put a new shower screen in but there was still no sign of them doing it 2 months after they’d promised, I needed a shower because I struggle in the bath because of various health conditions so I had to shower up my parents house, I contacted them but guess what? No answer
The weak prior to us leaving we found rat droppings in our bed ( I was 4 months pregnant)
Contacted them but no response.
A combination of the rats, damp, no shower, our neighbour making our lives hell and being scared to bath (because of the rotting floorboards) made us stay with at my parents house. We contacted environmental health and found a new house. We never heard back from them about any of the problems stated above.
Please take this into consideration before renting from this agency!... Read more
Tenant
8th Jan 2021 (4 years ago)
S Entertainment
As home owners that rent and tennants of first 4 rentals me and my wife was happy with the overall service.
The issue we had with the house when we moved into was sorted the very next day, again very happy with this sevice.
I would be happy to continue to use first 4 rentals long term.... Read more
8th Jul 2020 (5 years ago)
N price

Went to view a Basement flat in Mountain ash, seemed all happy, friendly, the nice kind of estate agents. Barring in mind when I went to view this property, there was a dehumidifier on the kitchen counter and a faint smell of damp. (I thought nothing of it as the property had been empty for a while).
The energy rating paperwork they gave me showed the property hadn't been serviced since 2014!!! I didn’t see this until I signed on the dotted lines. As the tenancy went on, my property went rather damp and mould not quite fast. Their response was to keep the windows open. (This was back in December2019/January 2020). They eventually had enough of me emailing them pictures of the flat that they came out with the damp reading meter and tested several walls within the flat all saying there’s damp.
Since then I haven’t really heard back off of them apart from a vague email telling me to post the key back through the letterbox after my 6month lease and to start taking my inventory out. After asking for my bond back and reimbursement for my damaged property due to damp and mould, I have had no contact.
I think it’s fair to say these are the worst estate agents along with the landlord of said property I have come across. Thanks for making my life hell with anxiety and health issues ??... Read more
Tenant
22nd Jun 2020 (5 years ago)
S Wills
A top quality estate agents that is highly recommended, very professional and always there to help. I’ve experienced dealing with them as being a tenant and still use them as a landlord. Top quality service at all times. 5*****... Read more
Landlord
5th May 2020 (5 years ago)
C Jones
Extremely unprofessional. First4rentals have not replied to emails nor called back after they have promised to. When I rang them for the 3rd time for details about our rental application, I was told that they just didn't have time to help me.
They also require 6 months of bank statements as part of the application, which is incredibly invasive, especially when other estate agents only require 3 months of pay slips with a credit check. When I enquired about other ways to prove we are reliable tenants that weren't so intrusive, I was told in an accusatory tone "well bank statements don't lie". (As if pay slips and a credit check do??)
The agent took a very abrupt manner on the phone, even after we offered to pay 3 months rent up front to try to move things quicker. I would not recommend renting from this company. Agents are ill-mannered, unreliable and unwilling to accommodate clients requests.... Read more
Tenant
17th Mar 2020 (5 years ago)
P Cope
Top service, Nothing is too much trouble. Left once to another agency because they promised the world but Matthew and his team welcomed me back and the service was amazing as always! I can not praise them enough.... Read more
8th Oct 2019 (5 years ago)
M Murfi
Total time wasters, after being made aware of my situation moving back from France to the UK I was assured that my sister who is based in south wales could view properties on my behalf as I did not wish to be left homeless upon my return. Cancelled a viewing the day before and completely messed us about. Ridiculous.... Read more
2nd Sep 2019 (5 years ago)
T Price
If you are booking a property viewing with this company, please be aware that they have a policy where they will contact you 30 minutes before the viewing to double check you are still attending. If you miss that call, for any reason at all, they will cancel you ON THE SPOT with no exception.
We were en route to the viewing and missed the call (which could happen to anyone for a whole number of completely innocent reasons) but even after calling the agency and explaining our situation they still cancelled our viewing. My partner and I had both taken a day off to view a property with them, but the person I spoke to was completely unsympathetic and didn't seem to consider that his company's stupid policy had just cost us time and money! I guess this agency doesn't actually WANT to rent any of its properties if it's happy to throw away potential business like this! Definitely dodged a bullet with this agency; absolutely awful customer service. Avoid at all costs!... Read more
12th Nov 2018 (6 years ago)
R Elizabeth
First for rentals have rented out my property for 4 years. They have always found me the best of tenants and have given a 5 star follow up service. Nothing is too much for them and the staff are very efficient! Would definitely recommend them. Thank you.... Read more
Landlord
18th Mar 2018 (7 years ago)
L Shide
I use First4Rentals to manage my executive houses and the service is first class. My tenants are all professionals and they always give me good feedback about the agent and his staff.
Highly recommended:-)... Read more
Landlord
17th Mar 2018 (7 years ago)
L Caresimo
I started buying and renting property 10 years ago with very little knowledge of the business. There were some difficult times after deciding to use a mainstream agent who instead of helping me seemed to be making things more difficult.
A friend of mine recommended Matthew from First4Rentals and I’ve never looked back! My business now runs virtually glitch free which leaves me with more time to spend on more important things, my family, happy days????... Read more
Landlord
16th Mar 2018 (7 years ago)
M Wild
First4Rentals looks after my rental portfolio and I can’t thank them enough for making my business run so smoothly. Nothing is too much for them to sort out and I really love the personal touch all the staff have!!
Well recommended and a 5* from me????... Read more
Landlord
16th Mar 2018 (7 years ago)
M Eales
I have been a builder and property developer for 35+ years and dealt with all sorts of agents big and small even the so called reputable established big names and none of them come close to Matthew and his team at First4Rentals!!!... Read more
16th Mar 2018 (7 years ago)
N roberts
A very professional and well run company, it was a pleasure doing business with them, highly recommended for sales or lettings.... Read more
15th Mar 2018 (7 years ago)
T Carrafa
I am a property developer and have been using First4Rentals since 2008 to look after all our rental properties.
I have found them to be highly professional and they very often go well beyond what’s expected of them. Regardless of the distances involved or if something needs attention after normal working hours it never seems to be a problem! All the staff are very knowledgeable and excellent to deal with so with their help over the years our business has always run smoothly with any problems being resolved professionally, quickly and hassle free.
In my opinion they are the perfect agent for our business and I would 100% recommend them to anyone!... Read more
Landlord
14th Mar 2018 (7 years ago)
J Braddock
Don't rent with this company... you ask for a front door to a property to be repaired and as a result you are served notice. If you want stability don't rent with this.... Read more
Tenant
22nd Feb 2018 (7 years ago)
P Crowley
Absolutely a waste of time trying to book a viewing with this company, they don’t do evening or weekend viewings, they moan about their travel distance between their office and a house in Bridgend we wanted to view. we decided to take our business elsewhere .
If this was the shambles we faced at the beginning we certainly didn’t want to experience what would happen in the future with them.good luck renting properties with that attitude... Read more
30th Nov 2017 (7 years ago)
D D
WHAT A BUNCH OF AMATEURS, LET ME DOWN FOR A VIEWING ON 5 DIFFERENT OCCASIONS, WHEN WE FINALLY AGREE A DAY, I WAS TOLD I WOULD BE INFORMED WHEN THEY WERE LEAVING TO GIVE ME ADEQUATE TIME TO GET THERE, THEN THEY PHONE ME SAYING WHERE ARE YOU, IF YOU NOT HERE IN 10 MINS WE ARE LEAVING, I PHONE THEN AND THEY HANG UP ON ME, IVE VIEWED 6 PROPERTYS SINCE I ARRANGED THIS ONE AND THEY ARE BY FAR THE RUDEST AND MOST UNPROFESSIONAL SERVICE I HAVE EVER COME ACROSS, IF YOU WANT TO HAVE YOUR TIME WASTED, THEN BY ALL MEANS USE FIRST4RENTALS !!! NOVICES !... Read more
3rd Jun 2010 (15 years ago)