Sarah Elliott - Merthyr Tydfil.
During my seemingly endless search for a property, Sarah was by far the best estate agent I dealt with! She was very helpful and approachable - Nothing was too much trouble for her! She understood what I was looking for and kept me updated when new properties became available. Thank you for all of your help Sarah!
Made an appointment for them to call to value my property at 5pm today. By 5.20pm no show. Phoned them up and they said they'd had "diary problems" then told me it was booked for next week!! I know it wasn't next week as we aren't even here. Totally unprofessional. Wasted my time. My husband had finished work early to be here so wasted his time too. Going to a company who can work a diary and show up and be more professional.
Any landlord looking to make a profit would be well-advised to steer clear of Brinsons. They are more than happy to use poor quality and expensive contractors to deal with any maintenance issues at your property and when you visit it yourself you will find that they are pretty reluctant to address any issues with tenants leaving you with some nasty surprises. You will be constantly chasing things up leaving you feel that you may as well manage it yourself. They are also quite vague about certain charges. Go elsewhere!
My experience with Brinsons has been extremely disappointing and even more so in light that my disappointment could have been easily avoided. Unfortunately it appears that property and vendor speaifications are not shared between members of the estate agents staff resulting in inaccurate information being shared with potential buyers. I had made a call to arrange a viewing on a particular property of great interest to my partner and I. I was told that there had not been any offers made on the property however as the vendors were going away on holiday that I would not be able to arrange a viewing for nearly three weeks. I accepted this and was told that I had secured the first viewing on the property on their return. I made my interest quite clear and asked that I be informed of any offers (although unlikely) while the vendors were away as I would hate to miss out on the property.
Over the coming three weeks I visited the area where the property was located at different times during the week, checking traffic/ noise etc. I dropped the price of my own property by 5k when our buyers considered pulling out as I had my heart set on securing the property with Brinsons. Two and a half weeks later I received a phone call to tell me that my viewing in 2 days time would have to be cancelled as the property had already had an offer accepted on it, prior to the vendor going on holiday nearly 3 weeks ago. And I was only being informed of this now?? I was given a half hearted apology and told that perhaps the estate agent I had spoken to previous didn't realise. Not acceptable! We are talking about buying and selling valuable assets here not sweets.
Brinsons should ensure that they are more conscientious when dealing with their clients. It should be a minimum expectation that information shared with potential clients is accurate for both the sake of the vendor and buyer. I can't express my disappointment enough.