HJC Estates - Surbiton

ABOUT US HJC’s mission is to achieve the best possible price for you and manage your property transaction to completion, making sure it’s as stress-free as possible. HJC Higher Values It all started with Jay’s passion for selling houses. The greatest reward came from helping people move and removing the stress. He wanted to change the view of estate agents. Soon he attracted people with similar beliefs because he never compromised his principles and was always putting his clients and colleagues first. Not only customers but also employees wanted to follow his enthusiastic, confident yet not pushy approach. For these reasons HJC is all about great customer service. We listen. We guide. We help. Nothing is too much trouble to get the results and exceed your expectations. PERSONAL We believe that when selling, buying or renting your house or flat you want to deal with a person not just an agent. We are here for you. Approachable. Friendly. Empathetic. We want to give you the confidence that you can always count on us and we will respond in a polite, helpful and respectful manner. PROFESSIONAL Always professional, we aim to provide a truly hassle-free service from start to finish. Knowing the local property scene inside out, we go the extra mile to help you throughout the whole buying, selling or renting process. POSITIVE We believe that small details can really make the experience of moving home less stressful and more enjoyable. We smile. We believe in your success. We don’t give up. We will do whatever it takes to get the result. Passionately and tirelessly. Our straightforward approach, with a calming yet proactive attitude, will hopefully change the way you feel about estate agents. Imagine dealing with people who are helpful throughout your moving journey. Imagine peace of mind during this process because of our commitment to you and our confidence in what we do. Imagine working with people who genuinely care about you. How do we do it? It’s simple. We always follow our high ethical principles We are reliable, responsive and genuine Always HJC Higher Values Treat others as we would like to be treated When we take on a new member of the team I emphasise that we put the client at the centre of everything we do. I am confident we stick to this always. I know if we do then we will achieve the ultimate goal and in the process deliver on our promises. But how does it actually work, putting the client centre stage at all times? Well, simply put, it revolves around the golden rule we all know. Treat others as we would like to be treated. This begins and ends with telling the truth. Explain the market in real terms. Not creating a false impression. Being sensible on price and backing it up with real evidence Honest and open feedback – why wouldn’t we tell it how it has been told to us? Don’t tie the client down – HJC do not impose a “lock-in”