Excellent service from the Savills team in Esher! Highly recommend this agent; they provide honest, reliable, trustworthy transparency throughout. All of these areas being so critical when purchasing a new home. Nick Barnett has been particularly excellent - contactable throughout; always replied back within an hour (even on his days off). In summary; as a homeowner you want a team like Savills marketing for you; as a homebuyer - if all the things above are important to you
In the buying process - Savills should be your first choice. Thank you Savills Esher and Nick!!
Nick and the team were prompt and professional in dealing with any queries and provided effective communication with buyers to reach an agreed price. We were able to complete our sale sooner than we expected.
Ryan and the team at Chancellors (Surbiton) have been exceptional from start to finish!
Ryan’s knowledge of the local market and his guidance have been invaluable!
I can’t recommend Chancellors (Surbiton) highly enough - a really nice team that know what they’re doing and do it very, very well!
Horrible service from this estate agent. Stay away.
Michael showed us a lovely house on two separate occasions quite far apart. Both viewings were very last minute and the staff at Hawes & Co. were able on both occasions to get us in for a viewing that worked with our hectic schedules. Michael was always professional and informative about the property, the local area and the state of the market.
Corrupt and criminal - use this company if you want to be robbed. Completely serious, we are now sueing Hawes and Co for breach of contract.
Great service in helping with the sale of our house. Alex has been thoroughly professional, going way beyond anything I could expect. Such a contrast to another local estate agent we had the misfortune to deal with. In fact the whole team have been incredibly responsive. We are very grateful.
Great service. Very efficient but also friendly. Quick responses to any queries. We received a lot of helpful advice from Joe during the purchase.
As a former Branch manager of an estate agency myself. Jazmine and Paige were excellent. There were no issues from understanding our requirements including our work commitments. They were really efficient with the whole process. I would honestly say that they are a detriment to Humphrey and Brand. I would also like to say probably the best agents in Surbiton.
Laura called both me and my partner to apologise profusely and iterated this was the exception rather than the rule.
It’s not the mistake that matters, it’s how it’s rectified and to Laura’s credit a personal apology like this is nice to hear.
While my experience leaves me with lingering doubts, Laura has promised to ensure a higher level of service should we decide to use them in the future.
I’m hoping this will be the case.
Had a viewing booked for a property to rent:
1. Travelled 30 minutes each way to view the property.
2. Stood outside the property for 20 minutes waiting for them in the freezing cold (with my pregnant partner).
3. No message or phone call to let us know they were running late or otherwise.
Turns out the property had been let two days earlier and they failed to let us know. Incredibly poor management and unprofessional.
Reading the other reviews on here, we may have dodged a bullet. As a landlord myself, I won’t be using them for my properties if this is the level of service to be received by prospective and actual tenants.
Just not good enough.