Oliver went above and beyond in trying to secure us a lovely apartment with everything we needed. He was friendly and very helpful, not just regarding his properties but with general letting advice and valuable local knowledge, which was essential for a first time renter like myself. Thank you very much for everything Oliver!
foxtons do not know how to take negative criticism, do not behave equally and fairly to customers past and present. need to change their childlike grudge behaviour and only got 4 stars overall not the full. i recomend gibson lane a leading london estate agent who got full stars on the reviews.
i trust foxtons wont show this as they dont take negatives as they dont want to learn or change.
I used HJC for 8 years when renting out a property in Surbiton and they always found me good tenants and ensured the property was never empty. Although they didn't manage the property for me they were always happy to be really helpful if any issues cropped up that I couldn't resolve easily from a distance. I have just sold the property, using HJC and Suzanne was great to deal with, securing a good number of viewings and dealing with the negotiations efficiently and honestly. I valued her advice and was really pleased with a stress free sale. I would have no hesitation to recommend HJC's services
We have worked with the HJC Lettings team for three years now and each time we have needed to rent out our property we have found their service to be first rate. Particular thanks to Hannah and Emma . It is worth also noting that the support service from Manique across the three years has always been highly efficient and has helped us out on several occasions. We would definitely recommend this team.
The most professional letting agent I have rented through. I have a dedicated property manager who looks after any issues as a tenant, no matter how small, quickly and effeciently. I've just had a really top quality washer dryer installed - as soon as an issue came up with my existing 2 machines, my property manager Kirstie organised a replacement promptly and I'm really impressed with the quality and not just a 'run of the mill' replacement. I really recommend these guys.
Never had so many issues along with ILLEGAL conduct from both the estate agent and landlord. Property was so dirty when moving in. Carbon monoxide detector and fire alarm both had faults. Stay very clear of these people. Thieths who look to shift property quick and then scatter when issues are brought up.
Excellent customer service from Rob and outstanding communication throughout the entire sales process. Highly recommend Rob and Laurels.
A thoroughly stressful and unpleasant experience using Laurels. Rob at Laurels repeatedly let us down whilst marketing our property, Was unresponsive, often not responding to calls or emails. We have some suspicions of being misled or worse, lied to, regarding offers received on our property. I should stress these are suspicions at this stage and investigations into this are ongoing. In our opinion, the poor service from Rob at Laurels cost us a perfect home to move into and almost lost the seller of this home thousands of pounds through loss of a deposit. My personal recommendation would be to save yourself the stress and hassle and go with agents with a long track record of excellent customer service. In Epsom, Cairds are a much better agent in my opinion and charge the same fees as Laurels, or Greenfields in the Surbiton area. Please don’t be misled by the notion that Laurels are much cheaper than well established High Street Agents are this certainly wasn’t the case in my experience. My advice, avoid.