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- HM Residential - Newcastle Upon Tyne
HM Residential - Newcastle Upon Tyne
Opens tomorrow at 10:00am
38 West Road Fenham, Newcastle Upon Tyne 38 West Road, Newcastle Upon Tyne, NE4 9PY
HM Residential Newcastle Upon Tyne are an estate agent in Newcastle Upon Tyne. They mainly list properties in NE4, NE15 and NE2. Over the last 6 months, they've listed 9 properties, with 29 currently on the market. Most of the properties listed have 2 bedrooms. They list properties for sale on Zoopla and OnTheMarket.
Opening hours
- Monday 9:30am - 6:00pm
- Tuesday 9:30am - 6:00pm
- Wednesday 9:30am - 6:00pm
- Thursday 9:30am - 6:00pm
- Friday 9:30am - 6:00pm
- Saturday 10:00am - 4:00pm
- Sunday Closed
View all details
HM Residential - Newcastle Upon Tyne Reviews (57)
Have you used this agent?
53%
2%
0%
2%
44%
I Misturah
It's been wonderful, amazing and peaceful dealings with HM residential. Their services were top notched. I strongly recommend them. ????
7th Apr 2024 (19 days ago)
K Tweddell
I have complained about a property they are renting out about the state of the garden, its very overgrown and has other rubbish lying around which will attract rodents etc,When i contacted this company they assured me it would get dealt with immediately.Well it still has not been sorted and they dont get back to you when i emailed the second time.
I was under the impression that tenants should keep the property & gardens tidy.
Its recently been rented out again but garden has not been touched.
I will update my review on any progress.
25th Mar 2024 (5 weeks ago)
B A
I would like to recommend HMR.. Over the past two years, I have had the most amazing and peaceful experiences with the agency.
Zaffa is very professional and very responsive and supportive and all his staff are very helpful with any problems my tenants encountered. I would say one of the best in the North East.
I know my property with Zaffa, are well looked after thank you very much Zaffa and Everyone. From Ms. B. A.
15th Dec 2023 (19 weeks ago)
N Nellithaya
Kindly note that HM residential unprofessional and rude letting agents that’s first time ever I seen in UK!
Especially Christine Malik, they call her as Manager, but she never respond properly in phone or in person to any of her customers or tenants. Always she will act like very busy, if we visit office for any enquiries she will stare at us and then send someone to speak, unfortunately who has no knowledge, just joiner to the HM residential and then if we ask same question again! Christine Malik will shout very rudely! And say directly get lost! Finally all her mistakes she will convert to customer fault, so Christine reacted like that no fault from them or her! imagine now the game!
Zaffer Malik profound director of HM residential, he is soft spoken and make-believe like he will help to his customers or tenant and he does some level trust, unfortunately not fully though! If we contact him for help he will try to fix the reported issue in the property, give false assurance and timeline of fix. Further follow he will also going to shout saying we have to wait for his time and as he is busy with other NEW customers. Further extend he will send labour who he not proficient to fix the issue or task, imagine now the game!
HM residential never check property thoroughly before letting to new tenant from old tenant. Whenever any tenant report issue that’s goes forever and if tenant demand too much to get it resolve, they send some engineer or labour they never be professional too! Just come and check high level and report some random issue nature/solution and try with trial and error method. Sadly they also having attuite of arguing!
In summary please be careful before you deal with them, they think all come as students and easily can be fooled by renting them...
Last but not the least Kindly note who ever gave 5 start rating here is fake and are from their friends circle only to run their business, you may see more such reply only! In my experience they are not even suitable for star one?
Best Regards,
Suffered Tenants
4th Nov 2023 (25 weeks ago)
Anonymous Homeseller
The team at HM Residential managed to sell two of my properties after several agents had failed . They were quick to find a buyer over asking price so I am very pleased .
21st Sep 2023 (7 mo. ago)
???
rude, advice to everyone the deposit should be included in rent because you wont get in back! REALLY POOR CUSTOMER SERVICE?
7th Sep 2023 (7 mo. ago)
D Tekhekara
worst and helpless agency. Every time I visit their property, they simply advise me to check their website and, if anything is available, send an inquiry so that they can take a look, but their app is a joke and a pointless, time-consuming process yet nothing works out.
22nd Aug 2023 (8 mo. ago)
Tommy
Sold a property through H.M. Residential and experienced a smooth and professional service.
The manager visited with a staff member to discuss a realistic selling price for the type of property and location as well as fees.
Upon agreement to sell through H.M. Residential, the staff member (who was very polite) took measurements and booked in a follow up appointment to take photos and additional photos for a virtual tour video of the property.
As our property was located at a T-junction, we asked if a 2-way sign board could be erected to capture potential traffic from both routes. This was actioned as requested.
Adverse weather conditions including strong winds caused the sign to break.
We contacted H.M. residential and the situation was resolved within 48hrs.
The staff member returned for the follow up appointment and once again, was very polite and engaging. The photos and virtual video were of a high quality when the property went live online.
Our property was sold within the 1st 2 weeks of being advertised close to the asking price.
Thank you to all the staff at H.M. residential for a smooth transaction beginning to the end.
(Would use again).
12th Jun 2023 (10 mo. ago)
A Lawal
Great experience, very helpful in all our dealings.
8th Jun 2023 (10 mo. ago)
K Khan
I visited HM residential for the first time and read negative reviews on Google before going. I was scared, but I went anyway. Unfortunately, my experience was just as bad as the reviews said it would be. The people there were very unprofessional and rude. Mr. Zaffar, in particular, shouted for no reason and acted like his time was more important than anyone else's. I think he needs to learn better customer service skills. Overall, I strongly advise against visiting this place.
7th May 2023 (11 mo. ago)
Z erd?s
I had an appointment for a viewing yesterday at 5.30pm. I went there from Stamford and no one was there so I wasted my time and my money. Thank you for this disappointing service .
13th Oct 2022 (1 year ago)
H zohaib
Very good behaviour of the agent who is working at office on west Road and professional service.
Thanks
8th Sep 2022 (1 year ago)
A V
Kindly note that HM residential unprofessional and rude letting agents that’s first time ever I seen in UK!
Especially Christine Malik, they call her as Manager, but she never respond properly in phone or in person to any of her customers or tenants. Always she will act like very busy, if we visit office for any enquiries she will stare at us and then send someone to speak, unfortunately who has no knowledge, just joiner to the HM residential and then if we ask same question again! Christine Malik will shout very rudely! And say directly get lost! Finally all her mistakes she will convert to customer fault, so Christine reacted like that no fault from them or her! imagine now the game!
Zaffer Malik profound director of HM residential, he is soft spoken and make-believe like he will help to his customers or tenant and he does some level trust, unfortunately not fully though! If we contact him for help he will try to fix the reported issue in the property, give false assurance and timeline of fix. Further follow he will also going to shout saying we have to wait for his time and as he is busy with other NEW customers. Further extend he will send labour who he not proficient to fix the issue or task, imagine now the game!
HM residential never check property thoroughly before letting to new tenant from old tenant. Whenever any tenant report issue that’s goes forever and if tenant demand too much to get it resolve, they send some engineer or labour they never be professional too! Just come and check high level and report some random issue nature/solution and try with trial and error method. Sadly they also having attuite of arguing!
In summary please be careful before you deal with them, they think all come as students and easily can be fooled by renting them...
Last but not the least Kindly note who ever gave 5 start rating here is fake and are from their friends circle only to run their business, you may see more such reply only! In my experience they are not even suitable for star one?
Best Regards,
Suffered Tenants
18th Aug 2022 (1 year ago)
C Dawoonauth
I went there to sign my contract and pay 3 months rent in advance along with the deposit £3446. I made the payment through their card machine and the money left my account but the receipt showed transaction failed. I showed them that my bank transaction where the money indeed left my account and refused to pay the amount once more. The girl dealing with me told me to contact the bank and the bank said that the transaction was approved. The bank advisor told me to ask HM to confirm that I could re do the payment only if they agree that they would not take the pending transaction money as well. I explained that to the manager and she said that the money would never come to their account despite what the bank advisor told me. I was annoyed and one of the guys that work there told me that he can't deal with this headache and told me to sit down so rudely. When I confronted him that he was rude, he said that he will not give the house keys now. Then I had to reverse the payment done and gave the contract papers to Christine, the manager who had the audacity to tear the papers and said that she was not gonna give the house and says thank you as if she did us a favour. Not to mention all the times when HM called or emailed me that they needed a document or something urgently. Even the bank advisor told me to be cautious with these guys as they are really unprofessional by the conversation she heard while she was on call with me.
7th Jun 2022 (1 year ago)
B Muhammad
Viewed two units with other potential tenants, so it doesn't look like you would secure one because you will "compete" to meet owner's favour. They should have said upfront that some owner didn't want people like us (family with young child). They wasted my time. They gave false hope.
2nd Jun 2022 (1 year ago)
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