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- HM Residential - Newcastle Upon Tyne
HM Residential - Newcastle Upon Tyne
Opens tomorrow at 9:30am
38 West Road Fenham, Newcastle Upon Tyne 38 West Road, Newcastle Upon Tyne, NE4 9PY
HM Residential Newcastle Upon Tyne are an estate agent in Newcastle Upon Tyne. They mainly list properties in NE4, NE2 and NE5. Over the last 6 months, they've listed 14 properties, with 16 currently on the market. Most of the properties listed have 3 bedrooms. They list properties for sale on Zoopla and OnTheMarket.
Opening hours
- Monday 9:30am - 6:00pm
- Tuesday 9:30am - 6:00pm
- Wednesday 9:30am - 6:00pm
- Thursday 9:30am - 6:00pm
- Friday 9:30am - 6:00pm
- Saturday 10:00am - 4:00pm
- Sunday Closed
View all details
HM Residential - Newcastle Upon Tyne Reviews (62)
Have you used this agent?
52%
2%
0%
2%
45%
All (62)
Seller (2)
Buyer (1)
Landlord (3)
Tenant (5)
General (51)
N Prasad
Unprofessional.
29th Oct 2024 (11 weeks ago)
A Mustafa
Excellent customer service. Prompt and Speedy response to repairs and other concerns raised by tenants. Highly recommend
Landlord
24th Sep 2024 (16 weeks ago)
Nneka
I regret ever having to deal with this people, they took my holding deposit without even giving me receipt or any documents to sign, they now told me I failed referencing and they can not refund my money to me. This is how they keep scamming people.
I wish I saw reviews before starting. The staffs are even rude as well.
Tenant
23rd Aug 2024 (21 weeks ago)
S Ford
I have been chasing my deposit with them for almost a year now, they are professional liers and dodgy to no limits.
Tenant
6th Aug 2024 (23 weeks ago)
M Ahmed
I bought two flats in benwell through hm residential i was dealing with christine who was amazing she always went out her way to help i wouldnt use anyone else now. Thank you for all the help.
Buyer
17th May 2024 (7 mo. ago)
I Misturah
It's been wonderful, amazing and peaceful dealings with HM residential. Their services were top notched. I strongly recommend them. ????
7th Apr 2024 (9 mo. ago)
K Tweddell
I have complained about a property they are renting out about the state of the garden, its very overgrown and has other rubbish lying around which will attract rodents etc,When i contacted this company they assured me it would get dealt with immediately.Well it still has not been sorted and they dont get back to you when i emailed the second time.
I was under the impression that tenants should keep the property & gardens tidy.
Its recently been rented out again but garden has not been touched.
I will update my review on any progress.
Landlord
25th Mar 2024 (9 mo. ago)
B A
I would like to recommend HMR.. Over the past two years, I have had the most amazing and peaceful experiences with the agency.
Zaffa is very professional and very responsive and supportive and all his staff are very helpful with any problems my tenants encountered. I would say one of the best in the North East.
I know my property with Zaffa, are well looked after thank you very much Zaffa and Everyone. From Ms. B. A.
Landlord
15th Dec 2023 (1 year ago)
N Nellithaya
Kindly note that HM residential unprofessional and rude letting agents that’s first time ever I seen in UK!
Especially Christine Malik, they call her as Manager, but she never respond properly in phone or in person to any of her customers or tenants. Always she will act like very busy, if we visit office for any enquiries she will stare at us and then send someone to speak, unfortunately who has no knowledge, just joiner to the HM residential and then if we ask same question again! Christine Malik will shout very rudely! And say directly get lost! Finally all her mistakes she will convert to customer fault, so Christine reacted like that no fault from them or her! imagine now the game!
Zaffer Malik profound director of HM residential, he is soft spoken and make-believe like he will help to his customers or tenant and he does some level trust, unfortunately not fully though! If we contact him for help he will try to fix the reported issue in the property, give false assurance and timeline of fix. Further follow he will also going to shout saying we have to wait for his time and as he is busy with other NEW customers. Further extend he will send labour who he not proficient to fix the issue or task, imagine now the game!
HM residential never check property thoroughly before letting to new tenant from old tenant. Whenever any tenant report issue that’s goes forever and if tenant demand too much to get it resolve, they send some engineer or labour they never be professional too! Just come and check high level and report some random issue nature/solution and try with trial and error method. Sadly they also having attuite of arguing!
In summary please be careful before you deal with them, they think all come as students and easily can be fooled by renting them...
Last but not the least Kindly note who ever gave 5 start rating here is fake and are from their friends circle only to run their business, you may see more such reply only! In my experience they are not even suitable for star one?
Best Regards,
Suffered Tenants
Tenant
4th Nov 2023 (1 year ago)
Anonymous Homeseller
The team at HM Residential managed to sell two of my properties after several agents had failed . They were quick to find a buyer over asking price so I am very pleased .
Seller
21st Sep 2023 (1 year ago)
???
rude, advice to everyone the deposit should be included in rent because you wont get in back! REALLY POOR CUSTOMER SERVICE?
Tenant
7th Sep 2023 (1 year ago)
D Tekhekara
worst and helpless agency. Every time I visit their property, they simply advise me to check their website and, if anything is available, send an inquiry so that they can take a look, but their app is a joke and a pointless, time-consuming process yet nothing works out.
22nd Aug 2023 (1 year ago)
Tommy
Sold a property through H.M. Residential and experienced a smooth and professional service.
The manager visited with a staff member to discuss a realistic selling price for the type of property and location as well as fees.
Upon agreement to sell through H.M. Residential, the staff member (who was very polite) took measurements and booked in a follow up appointment to take photos and additional photos for a virtual tour video of the property.
As our property was located at a T-junction, we asked if a 2-way sign board could be erected to capture potential traffic from both routes. This was actioned as requested.
Adverse weather conditions including strong winds caused the sign to break.
We contacted H.M. residential and the situation was resolved within 48hrs.
The staff member returned for the follow up appointment and once again, was very polite and engaging. The photos and virtual video were of a high quality when the property went live online.
Our property was sold within the 1st 2 weeks of being advertised close to the asking price.
Thank you to all the staff at H.M. residential for a smooth transaction beginning to the end.
(Would use again).
Seller
12th Jun 2023 (1 year ago)
A Lawal
Great experience, very helpful in all our dealings.
8th Jun 2023 (1 year ago)
K Khan
I visited HM residential for the first time and read negative reviews on Google before going. I was scared, but I went anyway. Unfortunately, my experience was just as bad as the reviews said it would be. The people there were very unprofessional and rude. Mr. Zaffar, in particular, shouted for no reason and acted like his time was more important than anyone else's. I think he needs to learn better customer service skills. Overall, I strongly advise against visiting this place.
7th May 2023 (1 year ago)
Z erd?s
I had an appointment for a viewing yesterday at 5.30pm. I went there from Stamford and no one was there so I wasted my time and my money. Thank you for this disappointing service .
13th Oct 2022 (2 years ago)
H zohaib
Very good behaviour of the agent who is working at office on west Road and professional service.
Thanks
8th Sep 2022 (2 years ago)
A V
Kindly note that HM residential unprofessional and rude letting agents that’s first time ever I seen in UK!
Especially Christine Malik, they call her as Manager, but she never respond properly in phone or in person to any of her customers or tenants. Always she will act like very busy, if we visit office for any enquiries she will stare at us and then send someone to speak, unfortunately who has no knowledge, just joiner to the HM residential and then if we ask same question again! Christine Malik will shout very rudely! And say directly get lost! Finally all her mistakes she will convert to customer fault, so Christine reacted like that no fault from them or her! imagine now the game!
Zaffer Malik profound director of HM residential, he is soft spoken and make-believe like he will help to his customers or tenant and he does some level trust, unfortunately not fully though! If we contact him for help he will try to fix the reported issue in the property, give false assurance and timeline of fix. Further follow he will also going to shout saying we have to wait for his time and as he is busy with other NEW customers. Further extend he will send labour who he not proficient to fix the issue or task, imagine now the game!
HM residential never check property thoroughly before letting to new tenant from old tenant. Whenever any tenant report issue that’s goes forever and if tenant demand too much to get it resolve, they send some engineer or labour they never be professional too! Just come and check high level and report some random issue nature/solution and try with trial and error method. Sadly they also having attuite of arguing!
In summary please be careful before you deal with them, they think all come as students and easily can be fooled by renting them...
Last but not the least Kindly note who ever gave 5 start rating here is fake and are from their friends circle only to run their business, you may see more such reply only! In my experience they are not even suitable for star one?
Best Regards,
Suffered Tenants
Tenant
18th Aug 2022 (2 years ago)
C Dawoonauth
I went there to sign my contract and pay 3 months rent in advance along with the deposit £3446. I made the payment through their card machine and the money left my account but the receipt showed transaction failed. I showed them that my bank transaction where the money indeed left my account and refused to pay the amount once more. The girl dealing with me told me to contact the bank and the bank said that the transaction was approved. The bank advisor told me to ask HM to confirm that I could re do the payment only if they agree that they would not take the pending transaction money as well. I explained that to the manager and she said that the money would never come to their account despite what the bank advisor told me. I was annoyed and one of the guys that work there told me that he can't deal with this headache and told me to sit down so rudely. When I confronted him that he was rude, he said that he will not give the house keys now. Then I had to reverse the payment done and gave the contract papers to Christine, the manager who had the audacity to tear the papers and said that she was not gonna give the house and says thank you as if she did us a favour. Not to mention all the times when HM called or emailed me that they needed a document or something urgently. Even the bank advisor told me to be cautious with these guys as they are really unprofessional by the conversation she heard while she was on call with me.
7th Jun 2022 (2 years ago)
B Muhammad
Viewed two units with other potential tenants, so it doesn't look like you would secure one because you will "compete" to meet owner's favour. They should have said upfront that some owner didn't want people like us (family with young child). They wasted my time. They gave false hope.
2nd Jun 2022 (2 years ago)
P Johnston
From the buyers perspective, had initial doubts to start with as hadn't heard tell of them. However now I've come to the end of the process I'll make sure they are well known. Excellent in pushing through the sale which through the pressures of Covid was slowed down, however they helped maintain momentum throughout always being at hand to help. For a small team, they punch well above their weight and should be entrusted by seller and buyer alike!
4th Nov 2021 (3 years ago)
F Paul
Very rude agents. Slow to respond to repairs. It took them ages to get the rubbish out of the property. I had to contact council after living with rubbish for more than 2 months. Presence of rats also taking long to completely sort out.
They remain very slow to respond to request even after emailing. You expect feedback that they have seen ur request but no response. However, they have improved in terms of staff rudeness. Added - 24/10/21
24th Oct 2021 (3 years ago)
M Stavrakakis
I have been renting from HM Residential for 3 years and I am satisfied with how professionally and promptly they have dealt with any requests I had during my tenancy. Any issues with boilers, furniture etc. were dealt with quickly and effectively. Very satisfied with this agent. Would recommend.
1st Oct 2021 (3 years ago)
M Megrisi
steph and Team @ HM Residential
Thank you very much for your hard work for the sale of my property you all acted highly professional keep me informed through out the process once again thanks
Mr & Mrs. Megrisi
18th Sep 2021 (3 years ago)
D Malik
One of the top letting agencies in my area Ive seen them deal with a varied amount of different customers, some who are rude and demanding yet they still stay calm and get jobs done. Some customers although i have seen are impatient and I applaud them to how they still keep going and manage to keep their customers happen. Obviously mistakes happen but some people are quick to write a review when they are angry but when the issue has been resolved not so quick
24th Aug 2021 (3 years ago)
L Vassallo
Their eyesore advert-on-wheels has been dumped for weeks on end, taking up parking spaces which families should be able to use when visiting the surrounding parks/allotment. Already very difficult to park on a weekend. How selfish.
11th Aug 2021 (3 years ago)
K Farook
HM Residential have been managing my properties for a number of years and have always provided an excellent service both to myself and my tenants. Any problems have been resolved efficiently with minimum fuss. In particular, Christine has been very professional and has always been courteous and polite, always resolving any matters to the best of her ability.
I will definitely carry on using HM Residential and would thoroughly recommend them to others in the property business.
24th Jul 2021 (3 years ago)
M Khan
They were always responsive during my tenancy and also got my deposit refund back on time after I moved out.
19th Jul 2021 (3 years ago)
P vishal
They just waste all the people time.. They post in their official site the property is available when ever call them they said no property is available at the moment . They just need everyone details dats it..do not waste your time .
19th Jul 2021 (3 years ago)
D Gementiza
HM Residential has helped us from the time we started investing in Newcastle up to now. They are of great help to us especially in maintaining the property for the benefit of the tenants.
15th Jul 2021 (3 years ago)
F din
Hm have managed my property without any hassle and provided a good service and when it came to them marketing my property for sale they did so ans found me a buyer with in a few weeks thanks guys
15th Jul 2021 (3 years ago)
K Shafiq
My family have used HM Residential for several years now to manage our portfolio of property and the service they provide is great.
They are literally available 24/7.
They get the job done in a professional manner and are usually praised by our tenants also.
Keep up the good work HM.
13th Jul 2021 (3 years ago)
C Group
HM Residential have proved us with a great service. Great communication, Highly recommended.
9th May 2021 (3 years ago)
D o'neill
Had a very good experience with this agency. All staff were very helpful with all needs. Very responsive with any problems I faced. Zaffa who I dealt with on many occasions, was there to help and make good whatever came up in the tendency on two properties I was with HM residential. All very polite and respectful to me on every occasion.thanks very much to all, from myself and my wife.
6th Mar 2021 (3 years ago)
M S
HM Residential have been extremely professional with me. They've always been efficient and staff have been helpful in finding me a place to stay
18th Nov 2020 (4 years ago)
N Denton
Great Company. Sorted me a place really fast. Very Friendly. Would highly recommend.
2nd Nov 2020 (4 years ago)
K Embalo
Very rude and disrespectful staff, unorganised and loud. Scammers and often don’t care about their tenants and their inquiries. Property in poor condition. I have called so many times about the dirty carpet that I have been wanting to change since I started living there. The ladies who work there have raised their voices at me and my daughter. poor work ethic. Would give them 0 stars if I could. Would not recommend moving into their property.??????
7th Aug 2020 (4 years ago)
J Boyy
What an awful company! We use to live in one of their flats. It was extremely unclean. Broken window, broken cooker, broken furnitures, dirty carpet. Rarely turning up to fix stuff. Rats & slugs everywhere as results of long term uncleanliness.
We didn’t have much experience in regard to the letting companies. So this particular company took full advantage of us.
To those who are looking to do business with this company be aware & avoid if possible.
1st Jan 2020 (5 years ago)
M Ahmed
Very good and professional. Never had any problems with contacting and the girls are always very very helpful.
Received my deposit back a couple of days after property inspection. Would happily deal with them again and highly recommend!
7th Dec 2019 (5 years ago)
M Chillmaid
Rented a property through HM Residential for the past 2 years. I have had nothing but positive experiences with all the team on many different occasions. Any issues with the property were dealt with in a timely manner and I received my deposit back a few days after moving out. Very efficient service if you ask me! I would even receive replies to emails out of working hours which is something I’ve never experienced before from other companies I have rented though. If you’re thinking about it I high recommended using this company as you won’t be disappointed! Thanks everyone.
6th Dec 2019 (5 years ago)
T olsen
Amazing service ???? great company
16th Nov 2019 (5 years ago)
X x
Brilliant service, lovely helpful staff could not have done more to help. Deposit returned immediately upon inspection of property. Would definitely recommend and use again.
13th Sep 2019 (5 years ago)
S Jiang
I would rate zero if I could. aweful experience and rude staff. It gave me wrong info of the property we rented and tried to ripe off deposit as much as they can. avoid it
12th Sep 2019 (5 years ago)
A Soni
Very bad Experience,,,,,, worst staff members.
Manager is really good.
They charged me 75£ for late deposit of rent
And now there are not giving me my security deposit it’s been more than 30 days,
Now there’re saying that they have changed their system for refund , and they’re not having my money, their new system does.
I don’t know why and what there’re doing.
23rd Jul 2019 (5 years ago)
K D.A.N
They will try to scam your money but never fix anything. DO NOT USE at any cost.
14th Apr 2019 (5 years ago)
O Thomas
I have been into HM residential on numerous occasions and only have good things to say about the staff... the manager greeted me on entry and made me feel comfortable... the two ladies who were sat at there desks were very helpful and discussed in depth what were my best options for renting a house. I would recommend HM residential to any friends looking to rent a property
29th Jan 2019 (5 years ago)
J Taylor
Well to start with my mum rentout out a property from them and she was 70 years old and blind. When mum firt moved into the property in July 2018 the boiler was leaking and kept losing pressure everyday. I kept phoning up nerly most days sometimes twice in one day to get the boiler fixed for a very long time. A plumber came out and said it was fine. Then he came back out the following day and fixed the pressure. Mind you since he was a plumber surely he would have known it was unsafe to use but oh no he then said again it was safe. Eventually British Gas came out and condemmed the boiler unsafe to use and put a sticker on it which said Do not use DANGER.
I took the paperwork to HM Residential on west road Newcastle Upon Tyne they said they would sort this.
It never got sorted out from October it since it got condemmed right up until nearly the end of November the whether was frosty and cold at this time now for a 70 year old to be in this position who has health problems and severely blind and has arthritis they waited an awful long time to put a new boiler in.
However when the new boiler came it took HM Residentials Plumber 3 days to fit the boiler as he did not have a clue what pipe was for it was absolutely unreal British gas would have done this in a day instead of 3 days to complete.
Anyway now that the boiler was fixed mum still had no thermostat for the boiler to turn the heating up and down she had to walk in the kitchen. This was very dangerous as they moved the pipes where the step is leading into the kitchen and was not boxed in at all left totally bare mum was always tripping over it whee she could have easily fell down the back stairs as my.had to use the boiler to turn the heting on and off, by hand as they would not give my mum a handheld dial thermostat for people with disabilities.
When they moved the boiler they had to move the socket across this again was not plastered over and had bare outer cable showing through the walls mum could have easily been electrocuted they said they would send a plaster out but no one came out.
Mum could not get her wshing machine on as she had to pay for the pipes herself to get the washing machine on so my partner and myself did mum's washing for her.
In December my mum paid £260.00 for another part of the or them to put in the Deposit Scheme the young lady put it in n envelope and it was never put into the Deposit Scheme to claim it back and it was not marked on the rent sheet either it has totally disapeard from their office. The only money that is in the Deposit Scheme is only £150.00 the other £260.00has disappeared thieves. NEVER GIVE CASH AS THEY DENY EVER GIVING THEM CASH.
98 BILBROUGH GARDENS NE4 8YA
PROBLEMS WITH FLAT
PIPES NEED BOXING IN ON STAIRS
THERMOSTAT FOR BOILER NEEDS REPLACING WHICH YOU HAVE TO PAY YOURSELVES.
WASHING MACHINE PIPES NEED SORTED FOR HOT AND COLD WASH BEWARE YOU HAVE YO PAY FOR THEM YOURSELVES YET AGAIN.
SOCKETS ON KIRCHEN NEED TO BE PLASTERED.
TILES ARE CRACKED IN KITCHEN
DO NOT TRUST HM RESIDENTIAL AS THEY CON TOU AND DO NOT FIX REPAIRS
FLAT IS IN SOME STATE DO NOT TAKE THIS.
I HAVE PHOTOS OF ALL REPAIRS AND WILL BE PUTTING THEM ON SOCIAL MEDIA ABOUT HM RESIDENTIAL LETTING AGENCY HOW THEY EXPECTED MY MUM TO LIVE IN AN APPULING AND SHOCKING STATE WBERE NOTHING GETS DONE IN THE END.
29th Jan 2019 (5 years ago)
M Cariazo
Fantastic customer service. Had a mixup with some payments that they dealt with quickly, professionally, and understandingly.
19th Dec 2018 (6 years ago)
T Whittaker
Awful service. Where to begin!
1) Tried to scam us for £300 to get the carpet refitted claiming we had caused stains on it, which had been there before we moved in.
2) Took 6 weeks to give us back our deposit, and only after we had chased them up.
3) We didn't have electricity for nearly a month which they probably wouldn't have fixed if not for our constant calling and emailing. We ended up having to get the electricians number and sort it ourselves.
AVOID AT ALL COSTS!!!
30th Nov 2018 (6 years ago)
H Mehmedov
Good staff
3rd Oct 2018 (6 years ago)
J Mani
Hi
They are very rude, call you all sorts of abusive words, as a landlord i am very sad that they call such words to us, the owner and the staff are aggressive and very bad behavior. landlords keep away from them.
26th Sep 2018 (6 years ago)
A Hammosh
worst service I have ever seen , don't go there. careless rude staff who’s working separately unorganized ill mannered.
15th Sep 2018 (6 years ago)
R Elbeera
HM don't even deserves one star ! Very very very rude staff. I have never seen staff like them, all they care is about money.
Impolite,unfriendly and Unorganized staff!
Even the information they give to you its not true.
I feel very disgusted that i had to deal with them.
It was my 1st experience and i will NEVER EVER deal with them again.
And if you're thinking about renting from them ill give you one advice RUN AWAY !
Worst experience ever!
12th Sep 2018 (6 years ago)
Danielle
Very good experience, never had a problem with them, when ever we had a problem always had it fixed. Been with them for many years and never had anything to complain about them.
30th Nov 2017 (7 years ago)
N Kanapotshi
I had a great experience with the staff and service. They were very friendly and informative going beyond and above to help me out. I'd recommend them to anyone.
7th Nov 2017 (7 years ago)
K Young
Been with the company for years never had any issues dealing with Zaff (haven’t really dealt with other members of staff so can’t comment ) really helpful and gets the issue sorted quickly :)
3rd Nov 2017 (7 years ago)
S choudry
WATCH OUT>> VERY BAD PEOPLE you do not want to get on the wrong side of, but they make it impossible for you not to get into a difficult situation. Terrible experience, threatening owner and staff. Very nice to you when you first meet them, then when they have your money they start to violate property laws to suit them,leaving you feeling weak and lost, they speak to you like you are of no importance. They have a rouge landlords that they will always stick by and will constantly pass the blame to you they are ruining lives. I cannot say too much for obvious reasons, but I hope Karma works on these people, and they are knocked off their high and mighty pedestal. I know of a few great honest estate agents in the area try them before your life is ruined by these people. I have been treat so badly and left without a leg to stand on. There is a man named Zarff he is the worst, watch dog could make a very interesting documentary on these lot
3rd Nov 2017 (7 years ago)
I S
Very very very rude staff. Will happily lose their temper with you and hang up the phone if you ask too many questions. They don't work as a team and all with give a different answer/explanation of what is going on.
As a potential tenant, i would avoid like the plague. The company is listed under multiple names with the same director. They list under one company on rightmove and another on zoopla. One of which has a dead phone line. Everything about them screams suspicious and potentially a scam. I would also question why their business was nearly struck off at companies house. Someone who deals with paperwork for a living shouldn't make any filing amateur mistakes.
For any landlords looking for a cheap agent, also avoid. They are talking to your potential clients as if they own the properties they are letting and couldn't care less. This is potentially costing you money.
How these people have stayed in business is beyond me.
Also, a number of the 5 star reviews...google their names and you will find where they work!
31st Oct 2017 (7 years ago)
A Lukic
Very disorganised. When moving into our student property they claimed me and my housemates hadn't completed most of the forms we needed to move in, forcing all of us to dig through our emails to pull up our receipts proving we had (apparently, they had filed our proof in the incorrect place and/or forgotten to update the spreadsheet to say we had handed in specific documents). When time came for us to move out of our student property, it took them a month to return our keys to the landlord which delayed us getting our deposit. Furthermore they're claiming we didn't pay them the first three months rent, requiring us to trawl through our emails to pull out our receipts again. Will never be dealing with them again.
8th Sep 2017 (7 years ago)
S Serve
Offer personal and genuine advice to all your letting, buying and management needs. Very responsive and offer best advice when it comes to property management matters.
5th Aug 2017 (7 years ago)
Chantelle
Doesn't even deserve 1 star! Absolutely horrendous customer service, arrogant staff members, unprofessional and downright rude. We had repairs to be done, that were put down in writing and handed to the agency dated 27th February 2017. Not one single repair was done from that list. They neglected to fix any repairs on the property and we're actually rushing us to move out of the property we were in as the landlady was selling the property. They did the same thing to the tenants in the property before us. Would never, ever, ever rent from them again. Would never even recommend them to anyone. Trust me, anyone I speak to will most certainly know what a horrendous and neglectful company they truly are!!
22nd Jun 2017 (7 years ago)
Z Iqbal
Excellent service at a great price.
I've not had a single issue when dealing with HM Residential, nor have my tenants.
They always conduct themselves in a timely and professional manner and take all the hassle out of owning a property to let.
I would highly recommended them to anyone.
22nd Apr 2017 (7 years ago)
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