After excellent experience with Warren in the lettings department of the cramlingtin office myself and my dad would definitely recommend him. Warren has been extremely helpful from putting our property onto the market sorting many things out for us as not local to finding a tenant. Everything went extremely smooth from beginning to end. Thank you Warren for all your help
We had our property on the market with Reed Rains West in 2015, Jade new we had put our property on the market for a pacific area and a property was due to come on the market very soon with them in the area we wanted but we were misled as we were given false hope, i feel disgusted with the way we were dealt with, we were suppose to be the first to see it on the Monday but they lied as they had booked in viewings on the Saturday. Absolutely disgusted with the way they dealt with us and i would not recommend them to anyone.
They were superb throughout the buying process as well, including ensuring all parties were communicating well. Went above and beyond to help us find a property - highly recommended!
Incompetent, slow, unreliable.
Been Tenants with Bowes Mitchell for nearly 3 years, we are luckily moving out but thats also presented its own problems.
From when we moved in they have always been slow in contacting our landlord, to the point where we were without a working shower for 4 months and when we chose to contact our landlord directly he told us that he wasn't aware of the issue and he got it fixed within 48 hours.
We have issues with the front door, they refuse to acknowledge or provide us with updated details for our landlord.
They seem more concerned with carrying out 6 month checks and worrying about whether the front garden grass is trimmed or not! Bearing in mind that the front garden is more weeds than grass, horribly uneven and they refuse to accept that and blame us for not keeping on top of the garden!
Then we come to the most recent issue, they don't seem to want to do viewings for during their office hours and would much prefer making us as tenants carry out the viewings. Which would be fine if they informed us of any changes in veiwing appointments! But suprise suprise they don't tell us and then blame us for not receiving a voicemail! I gave them my email address instead, was promised I would get an email about viewing appointments, and yet again they haven't bothered emailing.
Be glad to be rid of them!
22 Station Road North,Forest Hall, Newcastle Upon Tyne
Vicki did a great job of valuing and photographing our home. Her advice was very realistic and easy to follow, David handled our sale and purchase with efficiency and kindness and Neil gave us comprehensive mortgage advice and helped us throughout. I'd definitely recommend RMS.
Shifty service. I do not recommend them.
They did not bother to show up to the viewing, did not contact us about this and do not answer their phone.
I shall take my custom elsewhere
This review is directed to the morgage advisor who works within this branch but is not employed by Andrew Craig directly.
Lovely woman, kind, friendly and direct which when looking for a morgage is important. Could tell she cared more for me saving money and finding the best deal than giving money to a big bank/corporation.
Will be returning to get my morgage.
Hung up on me at the start of a phone call when I was ringing in regards to a property I'm renting that they manage. Terrible service, feel let down