T Elahi
We rented a property in New Castle making a big move from Luton. From viewing the property to moving in Dylan has been amazing every step off the way. Abbie from the referencing team has also been so supportive and an absolute star. They have made the move so much more smooth and stress free for us, we would 100% reccomend this company... Read more
Tenant
1st Dec 2024 (10 weeks ago)
S rae
Friendly, professional staff at the Fenham branch. Efficient and effective. Oul happily use again.... Read more
21st Nov 2024 (12 weeks ago)
M Jinnah
It was an amazing experience to get service from RMS, all of the staff members were amazing, helpful , informative, professional, I am sorry it’s been two months, been extremely busy lost the card and found it now , thought before I loose it again let’s write few words.
Thank you all the officials at RMS including Dylan, and the manager.... Read more
4th Nov 2024 (14 weeks ago)
L Wins
The sales team at RMS Fenham have been simply wonderful from the get go.
They managed to find a buyer for my house within 2 weeks of marketing, were always professional and on hand anytime I had queries or issues regarding my sale (which was a complicated chain sale!).
I have to give a massive thank you to Dylan, who progressed the sale to completion and has been infinitely excellent at keeping me updated and at ease during this difficult time.
Also to Matthew who initially attended, took the fabulous photos etc.
You’ve all been amazing, Thank you so much.
I would definitely recommend RMS Fenham for ALL sales needs in and around the area. ????... Read more
Seller
1st Nov 2024 (14 weeks ago)
J Spry
RMS have been fantastic for my mams house move. The sale of her house took nearly one year as 2 prospective buyers were unable to secure a full mortgage which wasted so much time. The RMS team were fantastic throughout. They kept chasing the buyers and supported us fully throughout the move. A big shout out for Dylan who contacted me regularly to update on progress. He was so proactive and friendly. Also Stephen, the branch manager was lovely and a pleasure to speak to. He also worked hard to ensure my mam had a successful move. Stacey was great as well. Just a fantastic team to deal with and without there help and expertise my mam would still be trying to sell her house now. I will be calling round to their office to drop some treats off and a card. Thank you to all the team at RMS Fenham Branch!... Read more
Seller
16th Oct 2024 (17 weeks ago)
Craig
Very friendly and knowledgeable people who provided a great overall service which I would readily use again if the occasion arises.... Read more
27th Sep 2024 (19 weeks ago)
Z G)
??????????
Outstanding Service and Professionalism!
We had the pleasure of working with Dylan during the process of buying our property , and we couldn’t be more satisfied with the experience. From the very first meeting, Dylan demonstrated an exceptional level of professionalism, knowledge, and dedication. He was always available to answer our questions, no matter how trivial, and provided us with insightful advice.
Dylan’s attention to detail and understanding of our needs made the entire process smooth and stress-free. He went above and beyond to ensure that we found the perfect home and negotiated the best possible deal on our behalf. His friendly demeanor and genuine interest in helping us find the right property set him apart from other agents we’ve worked with in the past.
We highly recommend Dylan to anyone looking to buy or sell a home. His expertise, integrity, and commitment to his clients are truly second to none. Thank you, Dylan.... Read more
Buyer
4th Sep 2024 (23 weeks ago)
A Yates
Just completed on a complex and lengthy house purchase. Dylan at RMS, Fenham was such a helpful, reliable and knowledgeable contributor to this process. Indeed all the staff at this branch are friendly and professional. I would highly recommend them for anyone wishing to sell a property. I would use them myself without hesitation.
Thank you again Dylan for everything you did to get this over the line!... Read more
Seller
31st Aug 2024 (23 weeks ago)
F D
I apply to view a house they tell me that house is sold but a week later they ask a friend to view the same house and make an offer.... Read more
12th Aug 2024 (5 mo. ago)
S Walker
Rook Matthew’s Sayers certainly did me proud. They were so considerate and efficient. The whole procedure was pain free and l felt as if l was in good hands from start to finish, many thanks.... Read more
29th Jul 2024 (6 mo. ago)
W Anderson
Michael Storey made everything in an easy to understand language and guided you though what is sometimes a complicated system. He is the best of the advisors we have had with RMS. I would always ask for him with any contact with RMS, total professional.... Read more
22nd Jul 2024 (6 mo. ago)
A Hawramy
The customer service was very good. We bought a house through them and whatever enquiries we had was answered straight away. Would highly recommend them as an agent.... Read more
Buyer
31st May 2024 (8 mo. ago)
E Wilson
Lovely staff and got everything sorted very quick. Couldn’t recommend enough... Read more
28th Mar 2024 (10 mo. ago)
N Mpanie
Steven Parker at Rook Mattews Sayers has been extremely helpful as he has provided with information that will help me provide to the bank/ mortgage provider.... Read more
Buyer
20th Mar 2024 (10 mo. ago)
L Williams
The staff are Rook Matthews Sayer in Fenham were so helpful throughout the process. They always responded quickly to emails and went out of their way to check on the property whilst empty. Would definitely recommend them. Thank Alex, Dylan and Stacey.... Read more
18th Mar 2024 (10 mo. ago)
M Paul
Staff from Fenham especially Dylan,Alex and Lettings department Liam very well helpful for our rental property.Thankyou everyone for your support.... Read more
Landlord
8th Mar 2024 (11 mo. ago)
R Shaw
Dylan at the Fenham branch was very helpful and efficient. And super friendly.
We also used their mortgage advisor Michael Storey who was excellent, kept us updated and answered all our questions.... Read more
5th Mar 2024 (11 mo. ago)
P Gaish
Used RMS for a house hunt and financial advice. Amazing service from Dylan for the property search’s found us our forever home and Michael was super easy to deal with.... Read more
5th Mar 2024 (11 mo. ago)
S gopi
Staffs were very friendly and rms has managed me to move in to my new home within a week time . Thank you guys.... Read more
5th Mar 2024 (11 mo. ago)
S Khatun
You like to say a massive thank you to everyone at rook matthews sayer they we're very generous and understanding. I would be looking at more properties from rook matthews sayer.... Read more
13th Feb 2024 (11 mo. ago)
Z Errington
Brilliant from start to finish with our property purchase. Can’t recommend them enough. Spoke to I think every member of the team who were all friendly and helpful on every occasion when calling or popping into the office.... Read more
Buyer
23rd Jan 2024 (1 year ago)
A Samad
I am using Rook Matthews Sayer as a mortgage broker and I have to say that Michael Storey has made the whole experience so far feel very calm and easy. He's been incredibly patient with my constant questions and very reassuring this entire time. His knowledge and quick response is nice.
The whole staff at the Fenham branch have been very welcoming and friendly. Everyone there is happy to help.
Highly recommend to anyone that is looking to get on the property ladder and needs some guidance.... Read more
5th Dec 2023 (1 year ago)
Robyn
Thanks for all the staff members getting us to where we are now!
You all have supported us through the beginning process to the end where we were given the keys to our new home which is very exciting to say the least.
Thanks to the Fenham team it has been appreciated... Read more
Buyer
15th Nov 2023 (1 year ago)
T bell
Fenham branch have a fantastic team. I don’t know how we would have managed without their help.
5 star service!... Read more
13th Nov 2023 (1 year ago)
D Brownlow
This is to say that RookMatthewsSayer have acted on my behalf to sell a property in the West of Newcastle.
They were businesslike and professional at every stage of a long, protracted process arranging visits, advertising, dealing and negotiating offers in a friendly way.
I thank Steven at the outset, with Stacey and Dylan who helped me navigate the legal, technical and IT complexities of the sale
David Brownlow.... Read more
Seller
2nd Nov 2023 (1 year ago)
C Gas
Top guys
Stacy, Steven, Dylan & Alex all been mega helpful throughout the whole house purchase. Even gave me key’s minutes after completing.
Absolute stars…
Thank you guys
Highly recommend... Read more
Buyer
1st Nov 2023 (1 year ago)
A Progress
It was nice renting a property from Fenham RMS. Alex has a good listening ears and tends to give positive reassurance. Everything was in order. Although it was a long process. But I was able to endure due to Alex assistance.
Thank you... Read more
Tenant
13th Oct 2023 (1 year ago)
M Gardner
Great service from the Fenham team. Lovely guy named Alex who sorted out a problem in my new home at 5:20 on a Friday. Many thanks, Matt... Read more
Buyer
29th Jul 2023 (1 year ago)
J Knight
The Fenham office staff, particularly Stacey, are helpful and courteous. They sold my property for a good price reasonably quickly....just don't take their solicitor recommendations whatever you do!... Read more
Seller
8th Jun 2023 (1 year ago)
R Muhamad

Our offer for a house was accepted and we received a congratulations email 5:30pm. We had to then provide your details, upload passport and solicitor details. That evening we uploaded our information on the Credas app, unknown to us the app used by RMS rejected the passport due to a glare. We were informed by telephone the next day, I uploaded it again within a few hours. We searched all morning for a solicitor and provide details of our solicitor to RMS by the next day 1pm. We did not hear anything from RMS for the next few hours. I received a VM around 4pm to give them a call back. I called 6/7 time line kept ringing out. Finally got through only to be told we didn’t provide our information quick enough that another offer was accepted. Although the seller has every right to accept another offer I thought this was very unprofessional by RMS, we were never given a time scale in which we needed to provide our information and yet RMS didn’t give us 24 hours. We feel really hurt and let down by RMS and because of this experience I would not recommend RMS.... Read more
Buyer
5th Jun 2023 (1 year ago)
Engaged and friendly service, achieving a good price relatively quickly for an unusual property. ... Read more
Seller
27th Mar 2023 (1 year ago)
P Lapidakis
Staff have been more than helpful and made selling my house easier for me. My house was sold the day after it went on the market! Thank you!
PS: shame I can't say the same for my solicitor but I wouldn't let that take the 5 stars away from you.... Read more
Seller
16th Mar 2023 (1 year ago)
B Oxley
Staff at the Fenham branch went above and beyond for us selling our home. Particularly Holly, who was so attentive and really helpful. Nothing seemed to be too much trouble. It was a long process after our chain fell through and Holly helped us the whole way through. It was so lovely how excited she was when it was finally nearing completion! Holly was on annual leave when we completed but still took the time to congratulate us upon her return. Would highly recommend.... Read more
Seller
1st Mar 2023 (1 year ago)
Suzy
I was really pleased with the service and great communication I received from RMS FENHAM (Holly and Stacey) during the recent sale of my house. Thank you!... Read more
Seller
3rd Feb 2023 (2 years ago)
markclio2
The staff at the Fenham branch could not have been more helpful from arranging multiple viewings to negotiations with the selling party to picking up they keys to my new home. Communication was excellent from Holly and Stacie. I would highly recommend these over anyone else. Thank you.... Read more
Buyer
15th Nov 2022 (2 years ago)
C W
I can't recommend this lovely, friendly estate agents enough. I bought my first house through them and they were so helpful and supportive. They always kept me in the loop with what was going on and chased the solicitors in order to keep the sale on track.... Read more
Buyer
31st Oct 2022 (2 years ago)
K Patterson
The staff at the fenham branch are amazing. We sold my mother-in-laws house and from the start to finish they were fantastic. Any query we had they were always there to help us and all the communication was 5*. I would definitely recommend this branch. Holly, Steven and Stacey are all a credit to the company. Nothing was a bother to them. They made the sale of the property as smoothly as possible. Thank u so much fenham branch team. Keep up the amazing work.... Read more
Seller
20th Sep 2022 (2 years ago)
A Mcgarvie
Excellent customer service at all times.Highly recommended.... Read more
7th Aug 2022 (2 years ago)
J Tu
Rook Matthews Sayer Fenham branch provided me with a perfect purchase experience. They were very enthusiastic and timely to update me with the latest progress. When I finally got the key, they even gave me a beautiful gift box. It's worth choosing them.... Read more
5th Aug 2022 (2 years ago)
L T
The Fenham branch were very helpful and friendly, this was our first time renting a property and they explained the whole process well and kept us updated, also gave us a nice gift box when we picked up our keys... Read more
29th Jul 2022 (2 years ago)
S Ellwood
Everything that I experienced with Rook Matthews Sayer was straightforward, good communications, polite knowledgeable staff and overall smooth and efficient process.... Read more
29th Jul 2022 (2 years ago)
L Hutton
From myself and my mother Susan Hutton thank you very much Steven, Stacey and Holly the three of you have been absolute godsends from beginning to end. Selling a house is a stressful and daunting experience at the best of times but the help and advice and guidance we received from the three of you at the Fenham Branch office was nothing short of amazing. You helped us every step of the way from start to finish. A huge thank you again from the two of us and we will highly be recommending you to friends and family. Sue and Lance Hutton.... Read more
28th Jul 2022 (2 years ago)
H Man
Great service from the Westend Newcastle branch Manager Steven and staff throughout the purchase of my doughters first home.... Read more
16th Jul 2022 (2 years ago)
M Vatanpoor
Professional and friendly time,they helped me with all paperwork .
Many thanks .... Read more
11th May 2022 (2 years ago)
S kunnel
Always there to help, great customer service.... Read more
8th Apr 2022 (2 years ago)
D Young
100% recommend Rook Matthews sayers of Fenham they have been supportive and helpful all the way even through our sticky patches, and the lovely young lady Holly who has been there always... you are a super star keep up the good work and Thankyou.... Read more
6th Apr 2022 (2 years ago)
R Freeman
Rook Matthews have been brilliant! Customer service has been great from the minute the property went on the market. Steven came out to value the property and was professional and understanding of our circumstances. Stacey has been brilliant at keeping me updated and could not of been better at handling our offers and getting the sale agreed - really happy with the friendly and professional service from all the Team! Thanks guys :)... Read more
Seller
23rd Mar 2022 (2 years ago)
W Forster
Very professional and guided me through the process of renting my house out for the first time... Read more
Landlord
8th Mar 2022 (2 years ago)
B morrow
Brilliant service..kept up to date every step of the way. Friendly staff . Hassle free sale .... Read more
Seller
22nd Jan 2022 (3 years ago)
K Storrie
I dealt with Emma at RMS Fenham when purchasing my flat and she was brilliant throughout the process and very responsive to any calls and emails answering any questions I had.
Would highly recommend!... Read more
Buyer
19th Jan 2022 (3 years ago)
M Khanam
I’ve recently purchased a house through Rook Matthew Sayers, Fenham branch and I highly recommend that you avoid this branch at all costs!! To start with Emma Pottinger, the sales negotiator decided to take upon herself not to accept our DIP for the insane reason that page 2 of the attachment didn’t have a logo, even though page 1 did… and she needed to refer to her Mortgage Adviser! Furthermore, after telling Emma on numerous occasions not to call my husband and deal with me directly, she still decided to ring him. I find that I am thwarted by what I can only describe as someone’s feeling of self importance and superiority. Emma, did not treat us with the respect we were due and rightly deserve but she also and made the process even more harder and stressful, like buying a house isn’t stressful enough. So please, don’t go to this branch and go elsewhere to save yourself time, stress and overall worry!... Read more
Buyer
14th Jan 2022 (3 years ago)
J Kelly
Great service from the valuation appointment right through to successful sale. The team were friendly, helpful and kept me up to speed. Fantastic survey, I would recommend highly... Read more
Seller
24th Nov 2021 (3 years ago)
B patel
Excellent customer service... Read more
23rd Nov 2021 (3 years ago)
J Donald
Excellent service from the Fenham branch... Read more
5th Nov 2021 (3 years ago)
G Mahmood
Rude staff, specially Emma not professional, messed me around for weeks and sold property elsewhere 1 weeks after accepting offer from me Wasting time... Read more
Buyer
14th Oct 2021 (3 years ago)
P Davidson
Excellent service from the Fenham branch. Steven Parker was a pleasure to deal with, a good listener, understanding and always followed through and kept us up to speed with developments. Highly recommended.... Read more
6th Oct 2021 (3 years ago)
Z Hussain
Rude staff, not professional, messed me around for weeks and sold property elsewhere 1 weeks after accepting offer from me... Read more
Buyer
11th Sep 2021 (3 years ago)
G Watson
Listed my property with Rook Matthew Sayers as I had previously sold a property through them. Staff are knowledgeable, attentive and communication is first class. I have recommended RMS to friends and wouldn't hesitate to do so again.... Read more
Seller
2nd Jul 2021 (3 years ago)
A Zaman
All staff were always professional and helpful during the whole process. They were quick to respond.... Read more
3rd Jun 2021 (3 years ago)
I 2021
Decided to put my first house on sale through Rook Matthews Fenham branch, amazing service from start to finish from the lovely team Steven, Emma, Stacy, Danielle Always friendly and supportive throughout the whole process. Very trust worthy and always going extra mile to provide the correct information and advice. Highly recommended!... Read more
Seller
25th May 2021 (3 years ago)
K ryan
Didn't sell my house. Really poor estate agents. It was a few years back and the agent probably has new staff. The property was in the market for quite a few years. If I was selling again would I use them definitely not.... Read more
Seller
27th Apr 2021 (3 years ago)
J mirza
I have sold a couple of houses with this firm now and they have been very good right through out the process. A special mention has to go to Emma Pottinger who has been really excellent in every way.
I would highly recommend them if your thinking of buying or selling.
5 stars from me... Read more
Seller
2nd Mar 2021 (3 years ago)
M Gray
I normally don't leave reviews like this except it's serious. At last we found a property at another agent with incredible client service and a house value that coordinated the worth.
We have been looking into properties here however after thorough exploitation with research and so forth prices do not add up. What's more we have experienced the female staff in that Fenham branch, impolite, lack field of knowledge and missing of fundamental client assistance abilities.... Read more
14th Feb 2021 (3 years ago)
K Shaz
Very rude staff specially women ????????????. Plz everyone save your time .... Read more
14th Jan 2021 (4 years ago)
Z zaks
Horrible and slow service...waited for a property couple of months still no response went to another agent got a property straight away..... Read more
4th Jan 2021 (4 years ago)
T Hamilton
All staff have all been great from start to finish, bought my new home 2yrs ago through them and finally SOLD my old home which completed today !
Thank you to Bruce from the start and then Emma towards the end ! SOLD ! I will actually miss speaking to them it’s been just over 2yrs in today with a slow market - but they have been amazing - they say exactly what they are going to do, always in contact even just an update or chasing things - great service - ThankYou
I will definitely recommend to anyone selling as taken care of all the way 5 star... Read more
Seller
29th Oct 2019 (5 years ago)
K R
Rook Matthews and Tom especially were fantastic in every aspect.
The very fact the property we are now renting was a one we would not have looked at if it had not been for Tom to recommend it to us just shows how efficient and conscious this agency is to there clients.
I couldn't recommend them enough, A** service throughout the whole proceedings.... Read more
Tenant
18th Oct 2019 (5 years ago)
M 2008
I bought my first house from this branch west road. The whole process became easy and Bruce explained us everything very clearly. He helped me to complete the process sooner with less stress. The whole team in the west road branch is excellent.... Read more
Buyer
17th Oct 2019 (5 years ago)
J Wilson
Always professional when dealing with them, recommend and suggest properties to me which has been beneficial in the past.
I would highly recommend.... Read more
17th Oct 2019 (5 years ago)
A Hill
Purchased a home through them. Dealt primarily with Bruce who was great and always replied quickly to any emails but whenever I called the office the other staff were quite rude and acted like you were taking up too much of their time. Would not go with any of the solicitors they recommend either, 2 weeks and hadn’t heard anything so ended up finding my own.... Read more
Buyer
14th Oct 2019 (5 years ago)
S Singh
A highly professional, friendly service whilst finding me new tenants.
Thank you Tom and the team... Read more
Landlord
31st Aug 2019 (5 years ago)
Margaret
Highly professional and nice to deal with.... Read more
23rd Aug 2019 (5 years ago)
Stewart
Tom Watson is absolutely fantastic.
I have rented out numerous properties with him based in the countryside and Newcastle City Centre.
The level of contact from Tom at all times makes it very reassuring that he is doing his best for me.
I highly recommend him to anyone... Read more
Landlord
15th Aug 2019 (5 years ago)
D Zediah
Nice and friendly staff.
Made my search for a property enjoyable.... Read more
14th Aug 2019 (5 years ago)
R H
Estate Gents get a bad name, but Rook Matthews have been around years and most recently I spoke to a chap, I believe it was Tom, around available properties within our budget. He knew the area very well and was polite, professional and left us comfortably knowing we'll be back to them when we put our property on the market.... Read more
1st Aug 2019 (5 years ago)
G Owen
We used Rook Matthews Estate Agents in Fenham to rent our apartment in the city centre and they were brilliant.
They took pride in the service they offered us and we felt informed throughout the process and delivered an exceptional service.
We would thoroughly recommend them.... Read more
Tenant
1st Aug 2019 (5 years ago)
R Taman
Fantastic service from Tom in Rook Matthews Sayer lettings.
He came out valued my property and he was very professional and honest.
His excellent and friendly communication all the way from marketing my property to getting it let made things very easy.... Read more
Landlord
12th Jul 2019 (5 years ago)
N Sajawal
5 stars purely for Sheila... Read more
25th May 2019 (5 years ago)
From start to finish our experience with Rook Sayers Matthews was great. Bruce did the valuation in such a positive and professional manner and Steven handled our buying and selling amazingly. There were problems as there always is, but Steven was so Quick in responding and sorting them out, and went to such effort to do so that we were astonished and also very very appreciative...conveyancing can be a traumatic event but by using professional, hard working agents who really do have your interest, well that makes it a lot lot easier. Thank you all.... Read more
Seller
21st Mar 2019 (5 years ago)
A
I have dealt with Tom for a number of years now and I have to say he is without doubt the best and most proactive agent I have ever dealt with.
I recently give him two of my rental properties and he had tenants secured for them within a matter of days.
Not only is he successful at getting my properties let but he is reliable, trustworthy and most importantly honest which is something I cant say about most other agents.
If you are looking at using an agent to rent your property out in the New Year I would certainly not hesitate in getting in touch with Tom. I cannot recommend him enough.... Read more
Landlord
21st Dec 2018 (6 years ago)
E Hampton
I never usually leave reviews, but the service that I received from Rook Matthews Sayers was second to none! I was lucky enough to work with Tom Watson, who really went the extra mile to help me with renting my property. He was an absolute pleasure to work with and I would highly recommend him to anyone looking to rent or sell their property!... Read more
Landlord
31st Oct 2018 (6 years ago)
L Fielding-white
Such nice friendly people helped us through every stage by putting extra hours they didn’t have to do... Read more
30th Aug 2018 (6 years ago)
S Bown
Got me moved into a fantastic flat very quickly over a bank holiday.... Read more
Tenant
29th Aug 2018 (6 years ago)
H Smith
Absolutely amazing company couldn’t help me more! Bruce helped me out so much with which areas to look in and Tom really hit the nail on the head with properties that I was after for a great price. Would recommend to everyone especially those relocating who don’t know much about newcastle like myself.... Read more
17th Aug 2018 (6 years ago)
P Hill
Very unprofessional , they do not know what's going on around them. Rip off merchants, would not let them sell a tent.... Read more
14th Aug 2018 (6 years ago)
J Alramy
Good Service and nice to work with... Read more
31st May 2018 (6 years ago)
J Singh
Professionally dealt with and everything was made easy for me.... Read more
20th Apr 2018 (6 years ago)
J Igalnet
Very Helpful, Special Thanks to Tom... Read more
29th Mar 2018 (6 years ago)
H Twizell
Great service, very knowlagable agents. Helped with all my questions. Defo recommend.... Read more
21st Mar 2018 (6 years ago)
R Frayne
Quick.. efficient ... Easy... Read more
12th Mar 2018 (6 years ago)
G Campbell
We did not take a property with Rook Matthews Sayer as they unfortunately did not have the type of property we were looking for at the time however I would certainly recommend Tom and team at Fenham.
Very professional, helpful and Tom went out his way for us.... Read more
9th Mar 2018 (6 years ago)
A Aldibbiat
Personal and professional service. Thanks to Tom and the team.... Read more
2nd Jan 2018 (7 years ago)
K Chohdry
Good professional service, had an issue with a missed opportunity but they compensated with giving extra attention to our next search... Read more
3rd May 2016 (8 years ago)