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HouseWorth
© GetAgent Limited 2024
- Homesure Property
Homesure Property
Opens tomorrow at 9:00am
32 Allerton Road, L25 7RG
Silvio has Vendors on stand-by who would be happy to take your call to verify his character, competence & communication.
He is not hostage to volume or sales targets, he only takes on limited properties which means more hours on your property, and achieving better agreed sales than your neighbours.
Google 'Silvio Orlando Homesure' to also see his verified reviews on the AllAgent website!
Opening hours
- Monday 9:00am - 7:00pm
- Tuesday 9:00am - 7:00pm
- Wednesday 9:00am - 7:00pm
- Thursday 9:00am - 7:00pm
- Friday 9:00am - 7:00pm
- Saturday 9:00am - 5:00pm
- Sunday 10:00am - 4:00pm
View all details
Accreditations
Homesure Property Reviews (84)
Have you used this agent?
79%
1%
0%
1%
19%
P S
Terrible company, i was renting a poorly maintained property from Homesure and they refused to do any repairs. The property was full of single glaze windows with cracks on them that caused constant cold drafts over all. The carpets were full of blacks stains and flooded kitchen due to a hole on the roof. They refused to replace the windows and change the carpets and i put up with this for over 2 years. My kitchen ceiling had constant water pouring out of it last July which left me unable to use to room due to electrical safety. I was chasing this up constantly to be told in September that the landlord is not willing to spend any money on the repairs unfortunately and there nothing i can do. During this time Homesure repairs team had sent my 2 separate rent increases from 400 to 475 to 525 in the space of one month. I went to a tribunal that ultimately pointed out many safety issues within the block of flats due to exposed wiring, sealed fire exits, no fire alarms, no fire safety notices, no fire blankets. The tribunal had awarded me with no rent increase but i had moved property by then in November as the water in the kitchen was now pouring out of the lights and down the electric sockets. Once moved out Homesure then kept my deposit and said i had left the property in a bad condition and i stole all the lightbulbs. They wanted £60 for the lightbulbs which i had purchased myself as they did not supply them when i moved in and the rest of my deposit (£340) for carpet cleaning even though i got them professional cleaned when i moved in as they was full of black rubber like stains throughout the property. Luckily i had evidence from my move in date with the condition Homesure gave the property and i was awarded to full amount of my deposit.
I write this review because i felt let down by this company as i lived in the property for over 2 years and never missed a payment. I spent a lot of money maintaining the property. When it came to anything being repaired Homesure would come up with any excuse not to repair anything. I had been reporting many issues since i had moved it and they either lost the reports or just forgot about it. When i got serious and pushed for them they would litterally say the landlord says No theres nothing we can do. Disgusting how they happy to take your money but then refuse repairs. I would not advise this company to anyone, they left me with a lot of stress and depression and i am now on medication because of them. The staff speak to you like rubbish on the phone and always put you at blame, feel like the company is run by a group of kids that take no responsibility what so ever and always blame the tenant. Also the fact they made up loads of lies to keep my deposit was very unprofessional and very scam like, they cannot be trusted.
Please see images of the state of the repairs they refused to fix for me, avoid the flats on Church Road they are falling apart and they will not spend a penny or even admit they are in a really bad condition.
1st Apr 2024 (25 days ago)
D Veenman
Great experience with Homesure and Harriet. As an out of town landlord I really rely on having a great team to support me. Highly recommended.
25th Mar 2024 (5 weeks ago)
G G
As a landlord I can highly recommend Homesure. They have been managing my property for a couple of years and their service is truly outstanding. Great communication, reliable, friendly, professional and very efficient. Liam has been recently looking after a change of tenants and maintenance works and the process has been extremely smooth. Thank you so much Liam and the whole Homesure team for your great work! :)
20th Feb 2024 (9 weeks ago)
V datta
Exceptional service by Harriet and highly recommended, very efficient and extremely thorough when checking clients for renting properties
8th Feb 2024 (11 weeks ago)
C Hallsworth
We are still on our journey to buying a property and renting others, the service from all staff is great and Vickie is exceptional!
1st Feb 2024 (12 weeks ago)
P 1999
Lomesure Loolton
5th Jan 2024 (16 weeks ago)
N (atlas)
I recently had an unsatisfactory experience with Homesure, particularly with an individual named Rosanagh. Despite reporting a minor leak in the bedroom nearly a year ago, it was not addressed, leading to significant damage, as evidenced by the attached images. This neglect compelled me to terminate my tenancy shortly after Christmas. Due to a misunderstanding, the keys were returned late, which I promptly communicated to Homesure. However, in a recent conversation, Rosanagh informed me that I would be responsible for additional charges. When I attempted to discuss the ongoing issues and their failure to repair the leak, she responded unprofessionally and abruptly ended the call. This experience highlights a severe lack of professionalism and customer service at Homesure, and I cannot recommend their services. Staff training and a commitment to tenant safety are urgently needed.
Update to response below:
Firstly, I must express my disappointment at the characterization of my interactions with your staff. Any perceived rudeness or aggression was a direct result of the frustration and distress caused by Homesure’s prolonged inaction regarding the severe leak in my former residence and the rude and unprofessional behaviour of your staff. It is regrettable that my emotional response to this ongoing issue was perceived as offensive.
Regarding the return of the keys, there was indeed a miscommunication. However, it’s important to note that the keys were returned to the property, albeit not directly to your office. While I understand the procedural requirements, the assertion that my tenancy only legally ended upon your discovery of the keys overlooks my attempt to resolve the situation promptly and in good faith.
Your response emphasizes the rights and responsibilities of tenants, yet it seems to overlook the landlord’s and agency’s obligations to maintain the property and address urgent repairs in a timely manner. The significant distress and inconvenience caused by the unaddressed leak, which ultimately made the property uninhabitable, seems to be omitted from your account.
In light of these circumstances, I find it unreasonable and unfair to be held liable for additional rent due to the key return misunderstanding, especially considering the overarching issue of the property’s disrepair which necessitated my departure.
I urge Homesure to reconsider its stance and acknowledge the broader context of this situation. A more balanced and fair resolution would reflect better on your company’s commitment to tenant welfare and service quality.
Finally, I wish to address the matter of staff behavior, particularly that of Rosanagh. It’s essential to maintain professional decorum, especially in situations where clients are distressed. While I understand and respect the necessity of policies protecting staff from abusive behavior, it’s equally important for customer service representatives to handle situations with empathy and patience, it is very confusing to hear that simply asking Rosanagh to allow me to finish without being interrupted is something you and your company would consider abusive and aggressive.
My experience with Rosanagh was far from satisfactory. Her approach was confrontational and dismissive, exacerbating an already stressful situation. Being met with impatience and a lack of understanding when attempting to discuss a serious concern is not only unprofessional but also dismissive of the real impact these issues have on tenants’ lives.
Professionalism is not merely about following procedure; it’s about how those procedures are implemented. A tenant raising concerns, especially regarding issues as serious as property disrepair, should be treated with respect and understanding. The manner in which Rosanagh handled our conversation did not reflect the standard of service one would expect from a reputable company.
I hope this feedback is taken constructively. Recognizing and addressing these issues can significantly improve the client experience and the reputation of Homesure.
5th Jan 2024 (16 weeks ago)
Niall
I recently had an unsatisfactory experience with Homesure, particularly with an individual named Rosanagh. Despite reporting a minor leak in the bedroom nearly a year ago, it was not addressed, leading to significant damage, as evidenced by the attached images. This neglect compelled me to terminate my tenancy shortly after Christmas. Due to a misunderstanding, the keys were returned late, which I promptly communicated to Homesure. However, in a recent conversation, Rosanagh informed me that I would be responsible for additional charges. When I attempted to discuss the ongoing issues and their failure to repair the leak, she responded unprofessionally and abruptly ended the call. This experience highlights a severe lack of professionalism and customer service at Homesure, and I cannot recommend their services. Staff training and a commitment to tenant safety are urgently needed.
Update to response below:
Firstly, I must express my disappointment at the characterization of my interactions with your staff. Any perceived rudeness or aggression was a direct result of the frustration and distress caused by Homesure’s prolonged inaction regarding the severe leak in my former residence and the rude and unprofessional behaviour of your staff. It is regrettable that my emotional response to this ongoing issue was perceived as offensive.
Regarding the return of the keys, there was indeed a miscommunication. However, it’s important to note that the keys were returned to the property, albeit not directly to your office. While I understand the procedural requirements, the assertion that my tenancy only legally ended upon your discovery of the keys overlooks my attempt to resolve the situation promptly and in good faith.
Your response emphasizes the rights and responsibilities of tenants, yet it seems to overlook the landlord’s and agency’s obligations to maintain the property and address urgent repairs in a timely manner. The significant distress and inconvenience caused by the unaddressed leak, which ultimately made the property uninhabitable, seems to be omitted from your account.
In light of these circumstances, I find it unreasonable and unfair to be held liable for additional rent due to the key return misunderstanding, especially considering the overarching issue of the property’s disrepair which necessitated my departure.
I urge Homesure to reconsider its stance and acknowledge the broader context of this situation. A more balanced and fair resolution would reflect better on your company’s commitment to tenant welfare and service quality.
Finally, I wish to address the matter of staff behavior, particularly that of Rosanagh. It’s essential to maintain professional decorum, especially in situations where clients are distressed. While I understand and respect the necessity of policies protecting staff from abusive behavior, it’s equally important for customer service representatives to handle situations with empathy and patience, it is very confusing to hear that simply asking Rosanagh to allow me to finish without being interrupted is something you and your company would consider abusive and aggressive.
My experience with Rosanagh was far from satisfactory. Her approach was confrontational and dismissive, exacerbating an already stressful situation. Being met with impatience and a lack of understanding when attempting to discuss a serious concern is not only unprofessional but also dismissive of the real impact these issues have on tenants’ lives.
Professionalism is not merely about following procedure; it’s about how those procedures are implemented. A tenant raising concerns, especially regarding issues as serious as property disrepair, should be treated with respect and understanding. The manner in which Rosanagh handled our conversation did not reflect the standard of service one would expect from a reputable company.
I hope this feedback is taken constructively. Recognizing and addressing these issues can significantly improve the client experience and the reputation of Homesure.
5th Jan 2024 (16 weeks ago)
J King
I recently viewed a property with HomeSure and the agent, Rosanagh explained everything clearly.
When visiting the office we had the same experience. This helped reduce the stress of moving to a new property completely.
18th Dec 2023 (19 weeks ago)
F C.I.C
I am writing this review on behalf of myself, Matty Caine, and my partner, Caroline Corby. We have recently purchased our first home with Homesure and the service we received was excellent. The team there are great communicators and it didn't seem to matter who picked up the phone, all will well aware of how they could help - and help they did, lots of times! We worked closest with Tia - she was open, honest and knowledgeable. Tia was able to take on any concerns and address them in a timely manner. All in all, our experience was brilliant and we would use the service again in future.
14th Dec 2023 (19 weeks ago)
P L
We had excellent service from Lucy. We found her local knowledge invaluable and found regular planned communication worked for us, which she was happy to do and organise. Thank you Lucy.
11th Dec 2023 (20 weeks ago)
N Lancaster
Homesure recently sold our late parent’s house. I was particularly impressed with Lucy (Kelly). Her professionalism, persistence and passion were excellent.
We would like to Thank her for all her help and support
10th Dec 2023 (20 weeks ago)
G Hanna
Well done Lucy! - Mega effort - a pleasure to work with you and I'm sure your clients feel the same . Super Star!
Couldn't more highly recommend!
Giles Chaseblue.
29th Nov 2023 (21 weeks ago)
K Cole
Shout out to the team at Homesure Woolton! Excellent communication and Tia, you went above and beyond so thank you!! Will definitely use Homesure again in the future.
20th Nov 2023 (23 weeks ago)
Anonymous Homeseller
They were top recommended by getagent.co.uk. They knew their stuff and were very professional. Got it on the market and in less than a week found a buyer. Would recommend.
18th Nov 2023 (23 weeks ago)
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