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HouseWorth
© GetAgent Limited 2025
- Homesure Property
Homesure Property
Closes at 7:00pm
32 Allerton Road, L25 7RG
Silvio has Vendors on stand-by who would be happy to take your call to verify his character, competence & communication.
He is not hostage to volume or sales targets, he only takes on limited properties which means more hours on your property, and achieving better agreed sales than your neighbours.
Google 'Silvio Orlando Homesure' to also see his verified reviews on the AllAgent website!
Opening hours
- Monday 9:00am - 7:00pm
- Tuesday 9:00am - 7:00pm
- Wednesday 9:00am - 7:00pm
- Thursday 9:00am - 7:00pm
- Friday 9:00am - 7:00pm
- Saturday 9:00am - 5:00pm
- Sunday 10:00am - 4:00pm
View all details
Accreditations
Homesure Property Reviews (115)
Have you used this agent?
80%
1%
1%
1%
17%
All (115)
Seller (24)
Buyer (12)
Landlord (28)
Tenant (18)
General (33)
T shackley
By far the best agency I’ve used.
I would buy again in Liverpool area because they are there
Tim
Buyer
20th Jun 2025 (25 days ago)
J Britton
We moved into a house let by homesure. After move in, we found a couple of issues. Dermot has been in constant contact every step of the way, contacting the landlord and getting everything resolved for us. Our previous house was with another agent who frankly, didn't care and just wanted a sale. All I can say is, if you're gonna rent anywhere, rent with Homesure!
Tenant
5th Jun 2025 (6 weeks ago)
lupin
Emma and the team have been so helpful with our move! We appreciate it loads 10/10 x
4th Jun 2025 (6 weeks ago)
B Boden
We are coming to the end of our property purchase now and the service we have received from Vicki at homesure woolton has been outstanding, she is honestly a credit to the company. She has gone above and beyond for us chasing queries and answering anything i threw at her ( first time buyers ) everyone knows solicitors are not the best with communication but having vicki honestly has made our process so much easier as if we didn't get any updates from our solicitors, we knew for sure we would always get a response from vicki. Thank you so much Vicki, we are eternally greatfull!! x Beth & Alex x
Buyer
2nd Jun 2025 (6 weeks ago)
Pete
Recently transferred the management of our flat in Blundellsands/Crosby from another letting agent due to various issues that were costing us money due to their mismanagement. The transfer was seamless from Homesure under Hayley's management and the following communications have been excellent.
Landlord
11th May 2025 (9 weeks ago)
C phone
Friendliness, efficiency and helpfulness are the main factors I look for in a managing agent, so I will be certain to avoid Homesure Property, as the way Nick Stott, one of the Director's of the company, has spoken to me is an absolute disgrace, he is the absolute antithesis of these 3 values. He has also tried to mislead me in various ways, in his quest to be as unhelpful as possible. Basically my boss buys a lot of property at auction, and it is the done thing that former managing agents provide any compliance documents they have, along with helping transfer the deposits to us, however, as I was always upfront that we would not need their help with managing the properties, Nick has treated me like dirt on his shoe, and flatly refused to be of any assistance, he said 'he's absolutely sick of dealing with these repossession properties' and 'don't contact us again'. It's good to know someone's true colors isn't it. I bet he would love to treat all his customers like this. Avoid!
9th May 2025 (10 weeks ago)
D Bailey
Manage 2 properties for me and the service I have received has been fantastic. Night and day in comparison to some other local agents I had the misfortune of using. Special praise in particular to John in the lettings team who has gone way above and beyond to help me. I thoroughly recommend Homesure. Thanks
Landlord
30th Oct 2024 (8 mo. ago)
L McGuinness
Since organising a viewing, Homesure have been professional and fast with their correspondence. Every step has been without issue and both me and my partner are more than happy with our experiences.
12th Sep 2024 (10 mo. ago)
J Duncan
By far the best letting agency I’ve ever used.
Clear, polite & fast communication. Plus, the team actually want to help you.
I had a question which lead to several more questions and they were still so polite & helpful. Which unfortunately is rare for a letting agency.
They have a great system which you can log in to, see where your tenancy is up to, read information & add maintenance issues.
Tenant
12th Sep 2024 (10 mo. ago)
D Dyson
Attention Landlords in Liverpool!
I recently had a disappointing experience with Homesure Property Management Team. Despite being a long-term client with a portfolio of over 10 properties, I was refused a gas engineer service for two of my properties due to a billing dispute on a third property. Even after offering to pay in advance, the customer service representative was uncooperative.
Fortunately, I explored other options and discovered several excellent Propert Management Teams that offer more professional service at a lower cost. If Homesure continues down this path, they risk losing more clients and potentially going out of business.
Landlords, I urge you to review your property management options. There are better and more affordable alternatives available.
Landlord
9th Sep 2024 (10 mo. ago)
A Zuraw
Landlords beware Homesure never fails to disappoint !!
As a landlord poor service home sure Woolton requesting payments for work they couldn’t undertake
Had a severe leak with water leaking from ceiling from bathroom and causing damage to property due to their lack of urgency I had to get an emergency plumber to deal with it, their plumber swaggered up 5 days later and wanted a call out payment of 60.00 the whole ceiling would have collapsed by then . Would they have paid for that damage due to their lack of response !!!
Landlord
8th Sep 2024 (10 mo. ago)
V McDonnell
I have found Homesure to be a very reputable, reliable company.
Staff are highly competent and professional in their manner and efficient in their way of working.
Yesterday Hannah assisted me with a query.
She was courteous and attentive, very pro-active and helpful.
She carefully dealt with my issue and provided the information I needed, getting back to me with a solution in a timely manner.
Thank you Hannah.
Much appreciated. ????????
29th Aug 2024 (10 mo. ago)
C Wilson
I have been using Homesure as my trusted letting agent for over 5 years. I picked them because they are an independent letting agent and therefore offer a more personalised service with local expertise. Would recommend
Landlord
14th Aug 2024 (11 mo. ago)
C Fraser
Vicki at Homesure kept both our solicitors and the sellers solicitors in check and maintained great communication throughout. Our house purchase did have a few bumps in the road ( nothing to do with Homesure) and knowing I could speak to Vicki for support made such a difference to our experience. All the staff we spoke to were helpful and friendly. Thank you for everything.
Buyer
14th Aug 2024 (11 mo. ago)
A Denmark
Sold my house with Homesure, it took 9 months to sell my house but not at the fault of Homesure in anyway. I was let down by two buyers, but it was third time lucky for me. They were consistently keeping me updated, driving forward potential buyers. Overall a very friendly bunch and not had a single negative thing to say about them. When the second sale fell through, they put in extra steps to avoid it happening again.
Very professional and lovely staff. I would highly recommend them to anyone. The price is also very competitive and similar to other estate agents.
Seller
1st Aug 2024 (11 mo. ago)
A Booth
Awesome!
24th Jul 2024 (11 mo. ago)
Stu
Rent price increased by 25 a month, when asked about the reasons for the increase only given lies, when challenged on this it was completely dismissed and not even replied to.
Dealing with damp and mould a year and a quarter on.
Friendly staff in the office when you call.
Tenant
2nd Jul 2024 (1 year ago)
D Gritsiv
I recently purchased my buy-to-let property and chose Homesure to advertise and manage it. With full management service, I didn't need to move a finger. Tenants were found very quickly. Harriet is very professional and supported me with all actions I wasn't even aware required.
Landlord
30th Jun 2024 (1 year ago)
P ESantos
I highly recommend
24th Jun 2024 (1 year ago)
M B
I have recently completed the purchase of a property through Homesure. Always stressful but Vicki and the other sales staff were always there to answer any queries and liaised with the vendor whenever necessary. Vicki was especially proactive in assisting us to complete the purchase, chasing solicitors and giving us guidance in what seemed like an endless process! Really felt she was working her hardest for us. Couldn’t have asked for better service. (Elizabeth)
Buyer
19th Jun 2024 (1 year ago)
A Walker
I had the pleasure of dealing with Vicki at Homesure who helped me with a valuation on my house. I’d previously had some difficult experiences with local agents and with a bad tenant; the team at Homesure sales were understanding, patient and reliable in their communication. Whilst they didn’t give me the highest valuation I felt I could trust their logic and price far more than others and would definitely recommend them to anyone looking to sell in the area.
Seller
23rd May 2024 (1 year ago)
S ALDRED
Great experience with Homesure. Everything was all sorted within a week and we were able to move in. Highly recommend
Tenant
20th May 2024 (1 year ago)
D Myers
I have been using Homesure to manage a property of mine for many years now and I can honestly say the service I have received from all members of staff has been excellent. I would 100% recommend Homesure to anybody.
Landlord
17th May 2024 (1 year ago)
B kay
Great experience with the team selling my mother’s flat in the area. Engaging from start to finish, very professional and accommodating. I was surprised how quickly everything progressed.
Seller
16th May 2024 (1 year ago)
N Forsythe
Harriet did a great job finding tenants to move into my property. The whole process was seamless, quick and stress-free.
Landlord
14th May 2024 (1 year ago)
Anonymous Homeseller
Friendly staff and knowledgeable about the area. Realistic valuation which led to the house being under offer in 18 days. Really happy with the result and highly recommend
Seller
9th May 2024 (1 year ago)
J O’Melia
I bought my Property in 2022 from Homesure after it was on the market for a very long time. From the beginning the experience was very poor with lack of communication and trust. With many lies told by Dave Higham and others who worked at the branch at the time. (I fully appreciate that he doesn't work for the company anymore)
An embarrassing lack of knowledge from Homesure's behalf led me to believe I was buying a property with gas central heating and a brand new roof with a 10 year guarantee. To my surprise once I had already committed to paying solicitors fees I get told that my roof was actually completed over 4 years ago and only had less than 6 years guarantee. I was told much later on that the heating system and hot water was a very old dated electric system.
Dave Higham gave the impression of a old dodgy car salesman who would tell porkies if it meant he could achieve a sale and earn commission.
I nearly lost my mortgage product and property due to Homesures maintenence team not completing works on time. Which wasn't chased at all until I questioned Amy Boyle. Which didn't get completed regardless.
I asked to view the property 3 times over the 9 months it took me to get the keys. Amy Boyle at the time was very abrupt and rude questioning why I wanted to keep viewing the property. Throughout the whole experience she wasn't particularly helpful or pleasant to deal with. On day of completion I was told my keys where located in the Woolton branch. Once I arrived I was then told they weren't at that branch but in fact in Prescott. Only to discover I was sent on this wild goose chase for no reason as the keys were in fact in Woolton all along. Amy Boyle gave me no details or pack with my property and proceeded to fling the keys on the desk like a child's dirty nappy. Didn't look at me or acknowledge my presence when I attended branch. This individual has now been promoted since and works in the lettings department.
I was 21 at the time and had worked very hard to be able to afford my own home at such a young age. This was meant to be an exciting experience but was made to be miserable.
2 years on I decided to give Homesure the benefit of the doubt and asked them to value and potentially manage my property on the rental market due to relocating for work. They arranged a time and date to come out. I rang up on the day to rearrange as it wasn't the best time and wanted to be considerate. I chose a date that suited me only to have an email response confirming a completely different date. Clearly not reading or acknowledged my previous email. I stayed in on Monday (the day liam selected) and was promised that he would attend at 5pm. I cancelled plans with family for this. Spending a lot of time preparing my property. To then have nobody show up. No communication. I emailed today to receive a phone call later on from Liam who did have the decency to apologise saying he didn't realise it was bank holiday Monday. Nobody would have contacted me if I hadn't of emailed.
I fully understand and appreciate nobody is perfect and mistakes will happen. But Homesure has done nothing right during my experience with them over the last 2 years.
I have contacted most of liverpools Estate agents over the past month for valuations and advice and all have been prompt and on time with excellent communication and service. Homesure are an embarrassment, and I wouldn't trust them with anything.
If you're looking for a good estate agent in Woolton, I recommend Molly from Whitegates and Dan from Century 21. Both are very helpful, professional and friendly.
The only good thing Homesure have done for me is introduce me to Sue Parry (mortgage broker) who is the complete opposite and is a real credit to the company. They are very very lucky to have such a lovely lady working for them. I would highly recommend Sue.
Kind regards,
John O'Melia
Buyer
7th May 2024 (1 year ago)
Anonymous Homeseller
Friendly staff
Seller
6th May 2024 (1 year ago)
J Steigan
Great service, especially Liam, who has gone above and beyond throughout. We are landlords with several apartments with Homesure. Roxy
Landlord
27th Apr 2024 (1 year ago)
A sajeev
The service was very good with fast arrangements
24th Apr 2024 (1 year ago)
B Stuart
I have been with Homesure for nearly 10 years and they manage two properties for my in Liverpool. They sourced both of these. I have always appreciated their long term advice and proactive management of these properties. I have a portfolio across the UK, so have a lot of reference points to draw comparisons and would highly recommend them.
Landlord
6th Apr 2024 (1 year ago)
P S
Terrible company, i was renting a poorly maintained property from Homesure and they refused to do any repairs. The property was full of single glaze windows with cracks on them that caused constant cold drafts over all. The carpets were full of blacks stains and flooded kitchen due to a hole on the roof. They refused to replace the windows and change the carpets and i put up with this for over 2 years. My kitchen ceiling had constant water pouring out of it last July which left me unable to use to room due to electrical safety. I was chasing this up constantly to be told in September that the landlord is not willing to spend any money on the repairs unfortunately and there nothing i can do. During this time Homesure repairs team had sent my 2 separate rent increases from 400 to 475 to 525 in the space of one month. I went to a tribunal that ultimately pointed out many safety issues within the block of flats due to exposed wiring, sealed fire exits, no fire alarms, no fire safety notices, no fire blankets. The tribunal had awarded me with no rent increase but i had moved property by then in November as the water in the kitchen was now pouring out of the lights and down the electric sockets. Once moved out Homesure then kept my deposit and said i had left the property in a bad condition and i stole all the lightbulbs. They wanted £60 for the lightbulbs which i had purchased myself as they did not supply them when i moved in and the rest of my deposit (£340) for carpet cleaning even though i got them professional cleaned when i moved in as they was full of black rubber like stains throughout the property. Luckily i had evidence from my move in date with the condition Homesure gave the property and i was awarded to full amount of my deposit.
I write this review because i felt let down by this company as i lived in the property for over 2 years and never missed a payment. I spent a lot of money maintaining the property. When it came to anything being repaired Homesure would come up with any excuse not to repair anything. I had been reporting many issues since i had moved it and they either lost the reports or just forgot about it. When i got serious and pushed for them they would litterally say the landlord says No theres nothing we can do. Disgusting how they happy to take your money but then refuse repairs. I would not advise this company to anyone, they left me with a lot of stress and depression and i am now on medication because of them. The staff speak to you like rubbish on the phone and always put you at blame, feel like the company is run by a group of kids that take no responsibility what so ever and always blame the tenant. Also the fact they made up loads of lies to keep my deposit was very unprofessional and very scam like, they cannot be trusted.
Please see images of the state of the repairs they refused to fix for me, avoid the flats on Church Road they are falling apart and they will not spend a penny or even admit they are in a really bad condition.
Tenant
1st Apr 2024 (1 year ago)
D Veenman
Great experience with Homesure and Harriet. As an out of town landlord I really rely on having a great team to support me. Highly recommended.
Landlord
25th Mar 2024 (1 year ago)
G G
As a landlord I can highly recommend Homesure. They have been managing my property for a couple of years and their service is truly outstanding. Great communication, reliable, friendly, professional and very efficient. Liam has been recently looking after a change of tenants and maintenance works and the process has been extremely smooth. Thank you so much Liam and the whole Homesure team for your great work! :)
Landlord
20th Feb 2024 (1 year ago)
V datta
Exceptional service by Harriet and highly recommended, very efficient and extremely thorough when checking clients for renting properties
8th Feb 2024 (1 year ago)
C Hallsworth
We are still on our journey to buying a property and renting others, the service from all staff is great and Vickie is exceptional!
1st Feb 2024 (1 year ago)
P 1999
Lomesure Loolton
5th Jan 2024 (1 year ago)
N (atlas)
I recently had an unsatisfactory experience with Homesure, particularly with an individual named Rosanagh. Despite reporting a minor leak in the bedroom nearly a year ago, it was not addressed, leading to significant damage, as evidenced by the attached images. This neglect compelled me to terminate my tenancy shortly after Christmas. Due to a misunderstanding, the keys were returned late, which I promptly communicated to Homesure. However, in a recent conversation, Rosanagh informed me that I would be responsible for additional charges. When I attempted to discuss the ongoing issues and their failure to repair the leak, she responded unprofessionally and abruptly ended the call. This experience highlights a severe lack of professionalism and customer service at Homesure, and I cannot recommend their services. Staff training and a commitment to tenant safety are urgently needed.
Update to response below:
Firstly, I must express my disappointment at the characterization of my interactions with your staff. Any perceived rudeness or aggression was a direct result of the frustration and distress caused by Homesure’s prolonged inaction regarding the severe leak in my former residence and the rude and unprofessional behaviour of your staff. It is regrettable that my emotional response to this ongoing issue was perceived as offensive.
Regarding the return of the keys, there was indeed a miscommunication. However, it’s important to note that the keys were returned to the property, albeit not directly to your office. While I understand the procedural requirements, the assertion that my tenancy only legally ended upon your discovery of the keys overlooks my attempt to resolve the situation promptly and in good faith.
Your response emphasizes the rights and responsibilities of tenants, yet it seems to overlook the landlord’s and agency’s obligations to maintain the property and address urgent repairs in a timely manner. The significant distress and inconvenience caused by the unaddressed leak, which ultimately made the property uninhabitable, seems to be omitted from your account.
In light of these circumstances, I find it unreasonable and unfair to be held liable for additional rent due to the key return misunderstanding, especially considering the overarching issue of the property’s disrepair which necessitated my departure.
I urge Homesure to reconsider its stance and acknowledge the broader context of this situation. A more balanced and fair resolution would reflect better on your company’s commitment to tenant welfare and service quality.
Finally, I wish to address the matter of staff behavior, particularly that of Rosanagh. It’s essential to maintain professional decorum, especially in situations where clients are distressed. While I understand and respect the necessity of policies protecting staff from abusive behavior, it’s equally important for customer service representatives to handle situations with empathy and patience, it is very confusing to hear that simply asking Rosanagh to allow me to finish without being interrupted is something you and your company would consider abusive and aggressive.
My experience with Rosanagh was far from satisfactory. Her approach was confrontational and dismissive, exacerbating an already stressful situation. Being met with impatience and a lack of understanding when attempting to discuss a serious concern is not only unprofessional but also dismissive of the real impact these issues have on tenants’ lives.
Professionalism is not merely about following procedure; it’s about how those procedures are implemented. A tenant raising concerns, especially regarding issues as serious as property disrepair, should be treated with respect and understanding. The manner in which Rosanagh handled our conversation did not reflect the standard of service one would expect from a reputable company.
I hope this feedback is taken constructively. Recognizing and addressing these issues can significantly improve the client experience and the reputation of Homesure.
Tenant
5th Jan 2024 (1 year ago)
Niall
I recently had an unsatisfactory experience with Homesure, particularly with an individual named Rosanagh. Despite reporting a minor leak in the bedroom nearly a year ago, it was not addressed, leading to significant damage, as evidenced by the attached images. This neglect compelled me to terminate my tenancy shortly after Christmas. Due to a misunderstanding, the keys were returned late, which I promptly communicated to Homesure. However, in a recent conversation, Rosanagh informed me that I would be responsible for additional charges. When I attempted to discuss the ongoing issues and their failure to repair the leak, she responded unprofessionally and abruptly ended the call. This experience highlights a severe lack of professionalism and customer service at Homesure, and I cannot recommend their services. Staff training and a commitment to tenant safety are urgently needed.
Update to response below:
Firstly, I must express my disappointment at the characterization of my interactions with your staff. Any perceived rudeness or aggression was a direct result of the frustration and distress caused by Homesure’s prolonged inaction regarding the severe leak in my former residence and the rude and unprofessional behaviour of your staff. It is regrettable that my emotional response to this ongoing issue was perceived as offensive.
Regarding the return of the keys, there was indeed a miscommunication. However, it’s important to note that the keys were returned to the property, albeit not directly to your office. While I understand the procedural requirements, the assertion that my tenancy only legally ended upon your discovery of the keys overlooks my attempt to resolve the situation promptly and in good faith.
Your response emphasizes the rights and responsibilities of tenants, yet it seems to overlook the landlord’s and agency’s obligations to maintain the property and address urgent repairs in a timely manner. The significant distress and inconvenience caused by the unaddressed leak, which ultimately made the property uninhabitable, seems to be omitted from your account.
In light of these circumstances, I find it unreasonable and unfair to be held liable for additional rent due to the key return misunderstanding, especially considering the overarching issue of the property’s disrepair which necessitated my departure.
I urge Homesure to reconsider its stance and acknowledge the broader context of this situation. A more balanced and fair resolution would reflect better on your company’s commitment to tenant welfare and service quality.
Finally, I wish to address the matter of staff behavior, particularly that of Rosanagh. It’s essential to maintain professional decorum, especially in situations where clients are distressed. While I understand and respect the necessity of policies protecting staff from abusive behavior, it’s equally important for customer service representatives to handle situations with empathy and patience, it is very confusing to hear that simply asking Rosanagh to allow me to finish without being interrupted is something you and your company would consider abusive and aggressive.
My experience with Rosanagh was far from satisfactory. Her approach was confrontational and dismissive, exacerbating an already stressful situation. Being met with impatience and a lack of understanding when attempting to discuss a serious concern is not only unprofessional but also dismissive of the real impact these issues have on tenants’ lives.
Professionalism is not merely about following procedure; it’s about how those procedures are implemented. A tenant raising concerns, especially regarding issues as serious as property disrepair, should be treated with respect and understanding. The manner in which Rosanagh handled our conversation did not reflect the standard of service one would expect from a reputable company.
I hope this feedback is taken constructively. Recognizing and addressing these issues can significantly improve the client experience and the reputation of Homesure.
Tenant
5th Jan 2024 (1 year ago)
J King
I recently viewed a property with HomeSure and the agent, Rosanagh explained everything clearly.
When visiting the office we had the same experience. This helped reduce the stress of moving to a new property completely.
18th Dec 2023 (1 year ago)
F C.I.C
I am writing this review on behalf of myself, Matty Caine, and my partner, Caroline Corby. We have recently purchased our first home with Homesure and the service we received was excellent. The team there are great communicators and it didn't seem to matter who picked up the phone, all will well aware of how they could help - and help they did, lots of times! We worked closest with Tia - she was open, honest and knowledgeable. Tia was able to take on any concerns and address them in a timely manner. All in all, our experience was brilliant and we would use the service again in future.
Buyer
14th Dec 2023 (1 year ago)
P L
We had excellent service from Lucy. We found her local knowledge invaluable and found regular planned communication worked for us, which she was happy to do and organise. Thank you Lucy.
11th Dec 2023 (1 year ago)
N Lancaster
Homesure recently sold our late parent’s house. I was particularly impressed with Lucy (Kelly). Her professionalism, persistence and passion were excellent.
We would like to Thank her for all her help and support
Seller
10th Dec 2023 (1 year ago)
G Hanna
Well done Lucy! - Mega effort - a pleasure to work with you and I'm sure your clients feel the same . Super Star!
Couldn't more highly recommend!
Giles Chaseblue.
29th Nov 2023 (1 year ago)
K Cole
Shout out to the team at Homesure Woolton! Excellent communication and Tia, you went above and beyond so thank you!! Will definitely use Homesure again in the future.
20th Nov 2023 (1 year ago)
Anonymous Homeseller
They were top recommended by getagent.co.uk. They knew their stuff and were very professional. Got it on the market and in less than a week found a buyer. Would recommend.
Seller
18th Nov 2023 (1 year ago)
E Choi
Rosanagh is been very helpful on finding tenants for me!
Landlord
25th Sep 2023 (1 year ago)
C Lizard
Great communication and a completely professional service from the homesure team. Especially Vicki who made the purchase of an apartment in the city centre as smooth and efficient as possible.
So helpful and friendly. Thank you guys.
Buyer
23rd Sep 2023 (1 year ago)
C Gardner
I recently had the pleasure of engaging with my home state agency for my tenant agreement, and I must say, the service I received exceeded all expectations. From start to finish, their dedication, professionalism, and attention to detail made the entire process an absolute breeze. Thank you Harriet and all!
Tenant
21st Sep 2023 (1 year ago)
K Campbell
I recently moved out of one of homesures properties. I dealt with Rosanagh who made everything as smooth, easy, and stress free as possible.
Would highly recommend, and would want rosanagh to deal with every move I do in my life!
Tenant
25th Aug 2023 (1 year ago)
J shah
Overall Homesure are a professional and efficient letting agent.
Landlord
20th Aug 2023 (1 year ago)
D Agyemang
I’ve been dealing with Ellis to rent out 2 properties we have in Liverpool. Communication has been first class and just like the other 2 properties they already manage for us, we feel that our properties are in good hands!
Landlord
17th Aug 2023 (1 year ago)
P Harper
Outstanding Service and Smooth Sale of Property!
I recently had the pleasure of working with the amazing team at Homesure, particularly Lucy, Amy, Tia, and Vicki. From the moment I engaged with them for the sale of my property, their dedication to providing top-notch customer service was evident.
Throughout the process, they displayed remarkable responsiveness and a proactive approach that truly set them apart. Whenever we encountered any challenges along the way, Lucy, Amy, Tia, and Vicki were quick to step in and resolve them with efficiency, making the entire experience incredibly smooth.
Their professionalism, attention to detail, and friendly demeanor made this journey a breeze. I'm immensely grateful for their support and guidance, and I highly recommend Homesure to anyone seeking a hassle-free property sale backed by a team that genuinely cares about your needs. Kudos to Lucy, Amy, Tia, Vicki, and the entire Homesure team!
Seller
10th Aug 2023 (1 year ago)
Anonymous Homeseller
Overall - Very good
Seller
28th Jul 2023 (1 year ago)
M Nicholls
Rented with these for 3 years and they constantly lied to me about money. Told me they hadn’t received rent for months at a time and after saying refund would be issued to DWP they still haven’t done so. I wouldn’t trust them at all. I don’t know what is happening there but they seem to struggle parting ways with money.
Tenant
12th Jul 2023 (2 years ago)
I Johnson
A genuinely fantastic service from Nick, Mark and the team - from the moment I made contact to handing over the keys, they managed the entire process from start to finish to perfection. I couldn't recommend them highly enough.
29th Jun 2023 (2 years ago)
M Chambers
I used Homesure for the sale of my property. I had plenty of viewings and it sold within days. Mark and the team ensured fantastic communication throughout and that my best interests were looked after . Mark provided great advice through each step of the process.
Seller
29th Jun 2023 (2 years ago)
K McGreevey
Excellent Service provided by Mark, thanks
29th Jun 2023 (2 years ago)
C Ülker
We have bought an investment property from HomeSure. The service they provide as an agency is by far much better than the other agencies out there. I strongly recommend you to have connections in this agency if you are looking for a property within their area. It seems that they are expert in their field. Especially, I would like to thank Vicki, who helped us throughout the whole process. I will be coming back to their business in future sales.
Buyer
1st Jun 2023 (2 years ago)
B Mcgreavey
I’m a contractor for Homesure and they are excellent, best agents I’ve worked for, very professional and excellent with payments.. Roshanagh is excellent and very helpful along with everybody else in the office ????
17th Apr 2023 (2 years ago)
W Nut
I used Homesure for the sale of my property. Within a very short space of time, days! of the house being listed for sale, I had plenty of viewings and people interested. I received a valuation over and above what I was expecting and what I was happy to accept. I dealt with Mal Gray througout who was usually available to answer questions at all times and if busy always returned my calls. There were lots of problems at the very end of the chain from the property I was buying, but none our end.
I was never pressured in any way to reduce asking price, find a property or complete etc, etc and Mal was always Professional, Patient, Competent and Reliable. We all had our patience tested at times being messed about by Vendors Letting agents, The Vendor himself, and The Vendors Tenant. I'm pleased to say after a long struggle with buying my new property we were able to complete all sales in the chain and all parties had a happy ending in their new homes.
It's not an experience I want to repeat soon, as the problems and associated stress was due to third parties we had no control over.
But I would happily recommend Homesures services to anyone needing them.
Thanks Again Homesure and Mal Gray.
Kind Regards.
Ken Frederick.
Seller
26th Mar 2023 (2 years ago)
A Channel
They booked me in to view a house , I had to take a day off from work to go and then they advised that It was an error and I won’t be able to see the house at all . So they just wasted my day and all they could do was SORRY THINGS CAN HAPPEN . What a lovely response they didn’t even offer another slot or helped at all .
8th Feb 2023 (2 years ago)
Anonymous Homeseller
Amy is an excellent agent. She would regularly keep me up to date, was well informed, very personable, professional and knowledgeable in his field. She was proactive in following up any issues and reassured me whenever I had queries/concerns about the sale. She knew the sale was stressful and put my mind at ease many times. I wouldn't hesitate to recommend anyone to sell their house through Homesure and say your in the best hands with Amy!
Seller
27th Jan 2023 (2 years ago)
J YOUNG
Professional and efficient service from start to finish. Thoroughly recommend this agency and would certainly use again in the future.
24th Dec 2022 (2 years ago)
J Ramsay
We used Homesure to sell our apartment which is a niche property and we knew would not be the easiest or quickest to sell. Tia valued the property and we were impressed by her knowledge of the market and professionalism.
Homesure kept us up to date whenever we had a viewing and were always happy to answer any questions we had. Tia, Lucy and Lois were excellent communicators and were happy to act as a liaison between ourselves and our buyers, passing on e mails with queries etc.
We were impressed with their opening hours which are longer than most estate agents.
Thank you everyone for making our experience as painless as possible.
Seller
19th Dec 2022 (2 years ago)
A Howarth
Very impressed by the help and support from staff at Homesure. Both people who I have delay were professional and knowledgeable. I like that the person I met at a viewing would take you through from the viewing through purchase and handing over the keys. Hoping to find the right house through this company as so many other companies just don't come up to scratch in comparison.
10th Dec 2022 (2 years ago)
R Mayhew
Homesure are the best in the industry.
I have recently given full management of my property over to John Greenway at Homesure and have been amazed at the customer service. Every member of staff I have spoken with has been polite and helpful. John has made sure my property is meeting all rules and regulations as well as finding me a tenant within the first week. The company also work with many contractors who carry out jobs promptly at a good price. They also allow you to take out insurance to protect your rent and property at a very reasonable price which I haven't seen with other agents.
Thanks again to John and the team
Landlord
15th Nov 2022 (2 years ago)
M Mates
I am a new contractor with Homesure and can highly recommend them to work with. Daisy is extremely helpful and always has keys ready for collection when needed. Great company.
30th Sep 2022 (2 years ago)
A Hankin
Rent property to people causing anti-social behaviour and refuse to do anything about it.
Landlord
20th Sep 2022 (2 years ago)
J Barker
Friendly, very helpful and always available when required
14th Sep 2022 (2 years ago)
P Lynskey
Best property company I’ve ever been with! Application was processed very quickly and questions I raised had a rapid response. Recommend Homesure 100%. Hannah and Taylor are credits to the company.
9th Sep 2022 (2 years ago)
S Dunning
Couldn't recommend homesure more! Staff are friendly and competent and made the whole process easy!
9th Aug 2022 (2 years ago)
V Assistant
Thanks to everyone in tenancy management for looking after me & my family in our rented home. in my experience with other landlords and estate agents I've not felt secure in my own home and my repair requests have been ignored. thank you, in particular Mary, John and nick but everyone was really nice .
Tenant
5th Aug 2022 (2 years ago)
W Michael
Avoid, don’t use for lettings, unprofessional company.
Landlord
2nd Aug 2022 (2 years ago)
S Henderson
I would recommend Homesure to anyone. I found them to be transparent, honest, and professional. They marketed our home beautifully and got us an excellent offer. They were proactive throughout the whole process, and helped us every step of the way, communicating between us and our buyer, and cajoling the solicitors when needed. In particular I can’t sing the praises of Lois highly enough. The whole team were fantastic but I really felt Lois went above and beyond to help us out, even offering to bring us some shopping when we had COVID. She really made a stressful process feel easy. Thank you!
Seller
22nd Jul 2022 (2 years ago)
G Cabello
Horrible. Worst experience with letting agents ever.
The property was filthy dirty, fridge covered in mold, etc. That was not reported in the inventory agreement (which, of course, I have not signed). They called it 'cosmetic issues'.
Horrible service, and they are extremely rude.
19th Jul 2022 (2 years ago)
M S
The team were really good at dealing with all the issues we had with the house we were renting. We had great communication from the start and they were a really friendly bunch of people - especially Connor who I kept pestering with questions on a daily basis! Thanks for all your hard work and help Homesure, keep up the good work!
Tenant
15th Jul 2022 (3 years ago)
F Fulko
My first experience with UK letting agency and it was splendid! Homesure was always at our disposal when something went wrong. We never had to wait long for any response - everything was being answered within a day. I'm very happy how they handled us as tenants and the property we lived in.
Tenant
7th Jul 2022 (3 years ago)
P Lamb
HOMEsure have managed and maintained my rental properties for a number of years, and the experience and support from the team is always top level. I have now used their sales team, and can honestly say that their service is superb.
Landlord
19th May 2022 (3 years ago)
C Baker
I have found homesure brilliant and wouldnt use any other company. They have been finding me tennants and managing the property for a few years now. Very easy to deal with and very helpful. John Greenway is the person i have had contact with at Homesure and would recommend to anybody to use them. ????
Landlord
18th May 2022 (3 years ago)
J Moon
Lois was great to deal with, always returned our calls and was very helpful.
13th May 2022 (3 years ago)
D Ellor
Connor, Dermot and Mary always give me a 5 star service. I have 5 rental propertied that are managed by Homesure and I would not take my business anywhere else! All email queries are answered promptly and thoroughly and there is a real culture of onus within this company. Maintenance issues are handled particularly well, in my opinion.
I would recommend Homesure to anyone!
Landlord
6th May 2022 (3 years ago)
T Payroll
10/10
I dealt with Lois and Tia. Both were always available and helped speed up the process of my purchase. They give you weekly updates, and are always happy to answer the phone. 100% would recommend.
Buyer
16th Apr 2022 (3 years ago)
G Godenho
Cannot recommend Homesure enough. Our sale was so smoothly handled and Tia was on hand the whole way though to answer any queries we had. We wouldn’t hesitate to recommend their services to our friends and would use them again if we ever sold up.
Seller
4th Apr 2022 (3 years ago)
P Martin
Really good experience buying through homesure. Tia was amazing from start to finish and kept me informed throughout
Buyer
1st Apr 2022 (3 years ago)
P Bidston
Lois and Tia from Homesure were great. They were acting as estate agents on behalf of my seller. They were both really quick in getting back to me when I had questions and kept me informed all the way through the process. One of the things I liked was that if I asked a question they weren't sure about, they told me they would go and find out and get back to me; rather than just take a guess.
They are very friendly and provided certainty and reassurance all the way through. They also both explained things really well, as this was the first time I had moved, so I wasn't too sure of the process.
Buyer
17th Mar 2022 (3 years ago)
J Restaurant
Had a great experience with everyone I dealt with at Homesure from Jim and James to Lois and Tia. The service was very personal and communication great throughout. A breath of fresh air compared to dealings I had with several other agents! Could not recommend highly enough
15th Mar 2022 (3 years ago)
D Cullinan
I'm a first-time buyer and it's been nerve-racking trying to navigate the property market. There's a lot to get your head around, and to add to that, I've had my share of bad experiences with local estate agents. From agents trying to coerce me into blatant bidding wars, to poor attempts at selling me their "Hot buyers" schemes. I quickly started to lose faith in estate agents altogether.
However, I can honestly say that Homesure Woolton are fantastic! I went to view a property under Homesure, and I was shown around by Mal, who was really helpful. He greeted us with a warm welcome, and not only provided us with a vast amount of information about the property, he also asked us questions too. He even went out of his way to ring the office when he didn't have the answer to one of our questions.
After viewing the property, I visited the Homesure Woolton office and spoke to Lois, who was extremely helpful. From start to finish, Lois went through the whole process of purchasing a property, going into great detail for each step, and outlining what documentation I will need to provide at each stage. Lois was kind, friendly, and down to earth the entire time, all whilst maintaining a high standard of professionalism.
As a first-time buyer, it was really beneficial to meet and speak to the Homesure Woolton team, and I believe that every first-time buyer should receive the same help and support that Homesure provided me.
I'm now confident in what I'm doing, and now feel like I have the knowledge required to take that first step onto the property ladder. I want to thank the Homesure Woolton team for doing a great job, you should all be proud of yourselves.
Buyer
5th Mar 2022 (3 years ago)
Hollie
Possibly the worst estate agents I have ever been subjected to. Absolutely useless.
4th Mar 2022 (3 years ago)
B Bolos
I have been using Homesure Woolton to manage my flat in Liverpool for 3 years. Before choosing them I did quite a lot of research, and I really feel I made the right choice. All throughout this time I have always found them very professional, helpful, supportive but fair and really good with communication. I will definitely continue with them
Landlord
20th Dec 2021 (3 years ago)
1 3
Well what can i say After a awful experience with the prescot office not doing what they should to guide the sale on my mums bungalow, all was saved when a little diamond from the woolton office called lois took control of the sale and got us where we needed to be she is amazing true to her word went over above and beyond her job role. She was our go between for everyone, she went through every bit of stress with us if not more this was the chain from hell. Lois you deserve a payrise for how you handled the whole situation and homesure should be proud to have you you should be running the prescot office as you would turn it around from the absolute shambles it is.
Again lois thankyou from the bottom of our hearts for getting us to where we are now ??
Jen & trish
????????
Seller
4th Dec 2021 (3 years ago)
Anonymous Tenant
Rented a property with Homesure for a year, it has been a very smooth tenancy. Very communicative and supporting throughout the process.
Tenant
26th Nov 2021 (3 years ago)
S Electrical
Been working alongside Homesure as an electrical subcontractor on the maintenance of their properties. Joe, Dermot and Peter is our contact at Homesure and I have found them to be very professional at all times. They are always on hand to help when ever we need it with a kind and professional manner making working for homesure a pleasure
16th Nov 2021 (3 years ago)
K Fox
I used Homesure for their Let only service. They have found me a great tenant & helped me out by completing all the required safety certificates for me before moving my tenant in.
Landlord
6th Nov 2021 (3 years ago)
C Jones
Homesure did a great job in selling my house. James was polite, courteous and professional. His calm approach removed the stress from this experience. Jim provided thorough, professional and skilled, on going service. Tia provided updates and considered advice. The whole team provided excellent ongoing communication with me. Excellent professional estate agents. I would recommend to family and friends alike. Thank you all so much. Carol
Seller
15th Oct 2021 (3 years ago)
S Kim
I’ve lived in the rented house through Homesure for years. The staff are really friendly and supportive. I've been happy with their service and strongly recommend the agency to people who are looking for a property.
Tenant
19th Aug 2021 (3 years ago)
Lewis
Where do I start. So for months they have played with us (the tenants) and the landlord. Telling the landlord we are slow to reply if at all, telling us the landlord is slow to reply. They take a very long time to sort anything out. Next is the building work. It took 6 months to get the ceiling fixed from a leaking pipe and then a leaking drain. The drain issue started after the pipe was fixed. Then they fixed the ceiling (which collapsed due to homesure's negligence to us, the landlord and the property) which to be fair was a great job on fixing it. Now, onto the walls, paint patches left on the wall. Paint on our carpets. Paint on wallpaper that shouldn't be there. Cutting in? Where. The wall where the ceiling meets looks like an inflatable arm tube man where there is supposed to be cutting in. The damp problem returned less than 2 months after repairs. The landlord contacted us directly and began fixing the issues and confronting this letting agent. After talking, we realised Homesure have been filling us with lies and turning us against each other. They have made maybe 6 appointments to come out and have not turned up to any of them. We found out maybe 10 minutes ago that they lied saying we cancelled. I have proof of texts that my texts to confirm times for them to arrive were not answered. Then, we move on to more issues. This letting agent has continuously treated us like absolute garbage. The landlord had paid for the window ledge and door to be fixed and replaced. The first time, they didn't do this and they still charged the landlord and claimed the work was done. After the landlord has visited herself, she informed us this should have been done. They came back out, painted over a crumbling windowledge and painted a door that doesn't even have a seal and has a rotting frame and claimed the work was done. This letting agent and their contractors have been the worst experience in renting I have ever seen. I would NOT recommend this to my worst enemy and hope others can avoid the hell we have endured for the past 12 months.
Tenant
28th Jul 2021 (3 years ago)
A morris
moved out of a property let by Home Sure recently and due to covid i was unable to reroute a parcel addressed to me to my current address.
i contacted them to organise a time to collect my mail .
upon arriving to the property i found my parcel had been opened and the contents stolen.
they refuse to take responsibility for this and as such i have had to contact the police.
i would not recommend them as their contractors will steal from you.
Edit: when phoning them they assured me the contractors in the property are their contractors who they have used for years , now they are trying to pass off the blame to someone else by replying that the contractors are nothing to do with them. just to be sure this review is specifically about their contractors who where the only people present at the property when my goods where stolen.
Tenant
11th Feb 2021 (4 years ago)
Anonymous Homeseller
Uninterested after the initial flurry of signing and photo taking. I wanted Dave or Alex to conduct any viewings. The one viewing I had and nobody from the company was willing to give up an hour or so on a Sunday to do it. Dave did say grudgingly that he would but repeatedly stressed he wouldn't be dressed for it, he said that several times. In the end I did it. The advertising presentation of my property was inadequate: the majority of the spiel was advertising the various other jobs homesure offer. The promised video didn't materialise. Unimpressed and feel they were, literally a waste of time.
Nah!
Seller
22nd Jan 2021 (4 years ago)
Anonymous Homeseller
Jim, James and Tia did a smashing job throughout the sales process. They were honest, motivating and went above and beyond every time we needed them. The sale took longer than we'd hoped but this was due to hold ups caused by the pandemic. Their valuation and advice was spot on, they really know what they're talking about.
I chose Homesure initially due to the rave reviews here on getagent, if you're considering their service take it from me, the reviews are to be believed! Thanks guys!
Seller
8th Jan 2021 (4 years ago)
M rogers
Homesure Property have been looking after my portfolio of properties in Liverpool for the last 5 years. Living and working in London I was recommended Homesure by a friend to manage the properties and i can honestly say I have never dealt with a more efficient, well run, easy to work with and reliable management company. Everyone in the office was a pleasure to deal with, from lettings through to maintenance and sales. After deciding to sell the portfolio, the sales team recently helped me sell all the houses with great success. I would HIGHLY recommend Homesure!!! Thank you Nick and team.
Seller
14th Dec 2020 (4 years ago)
K Kiel
I've used Homesure twice in the past 2 years to sell houses for me. James was amazing finding buyers both times within days of the properties going onto the market. Not only that, he follows the sale through from start to finish smoothing out any bumps in the road and ensuring that both sellers and vendors are kept well informed. I would highly recommend James, Jim and the rest of team..5 stars from me...both times !!!
Seller
5th Oct 2020 (4 years ago)
M C.
Homesure are easily the worst state agents I have ever dealt with. While trying to get a viewing of a property, they were unhelpful, unprofessional and would not even reply to emails after the several phone calls I had with them. I would avoid using them under any circumstances.
22nd Aug 2020 (4 years ago)
K C
Quick to call back however was sent a confirmation for the complete wrong address and when the property was let out i was not informed even though i was supposed to be attending a viewing tomorrow. If it wernt for me going on to the website I would never of known it was gone. Very unprofessional
17th Aug 2020 (4 years ago)
K Firmin
We've had a number of properties let via Homesure for a number of years and throughout that time, they've been fantastic with communication, management, professionalism, knowledgeable and proactivity.
I've been most impressed with Homesure during the challenges that Lockdown/Covid-19 brought, with their communication and ability to make sure both tenants and ourselves were kept uptodate with any changes. Would highly recommend working with them. They're in the Letting industry for the long term.
Landlord
12th Jun 2020 (5 years ago)
Anonymous Landlord
I would strongly recommend this company, they just do things differently from the rest! Everyone in the office was extremely proactive and knew what they were talking about and helped me hugely with the issue I was having. I have tried several agencies over the years, and these are by far the best and I will 100% be using them again, and recommending them to my friends!
Landlord
30th Apr 2020 (5 years ago)
W 234
Was disappointed with the viewing. I arranged two viewings on the same day but on that same day the agent rang me saying one of them is cancelled. However instead of saying he is awfully sorry it is totally their fault he took no ownership and blamed the tenants. He felt no need to apologise for it and was very casual about it like it's not unusual for them. When I actually told him I am not happy about it his response was "things dont always go as they plan". It is a major red flag.
5th Oct 2019 (5 years ago)
G ballantyne
If I had the chance to vote below one star I would. The arrogance of the person as soon as he came was very obvious. I have lived here with no problems on my behalf with anything except rent short fall. Well today I was told from shouting distance that I better look for somewhere your out!!! I have witnessed accounts. He was supposed doing a maintenance check, in reality he was telling me get out.
Tenant
12th Sep 2019 (5 years ago)
J Comms
Working with Homesure has been a dream. They have a highly experienced team with a warm and friendly approach that is mirrored in their professionalism. If your looking to sell your house or buy a new one you wont go wrong with Homesure. Thanks Nick!
18th Jun 2019 (6 years ago)
S Durkin
Nick and the Homesure team are excellent; I have used them to let and manage our rental properties and I have been very impressed with their communication levels and high standards of service. They are a friendly and professional team and always go the extra mile – highly recommended.
Landlord
6th Nov 2018 (6 years ago)
M Moffatt
Homesure are an extremely efficient and professional organisation. Their systems for communicating with both tenants and landlords is very good As a landlord, I have been very happy with their services
Landlord
30th Jan 2018 (7 years ago)
J Harvey
Silvio has gone above and beyond what is expected of an estate agent. I can't thank him enough for all the hard work and reassurance he has provided! I wouldn't sell a property with anyone else. Thank you!
Seller
7th Sep 2017 (7 years ago)
A Smith
I asked Nick Stott at Homesure to sell two HMOs I owned and was looking to sell as part of simplifying my portfolio for semi retirement. HMOs are, of course, quite a specialised area, and so the market is smaller by far than for residential properties. Also, investment landlords usually look for best value, so sales of this type can be more challenging. Nick, however, rose to that challenge and pulled out all the stops. The sale took quite a while, as I expected, and there were some disappointments along the way, as some investors who arranged to view found other things before getting to see what we were selling. None of this put Nick off, however, and he simply kept going until we found the right people and a sale went through. Nothing was ever too much trouble and the extra mile was gone to again and again. I can only say that, throughout, Nick was positive and enthusiastic and one of the best agents I have ever had the pleasure of dealing with. I wouldn't hesitate to use him and Homesure again.
Seller
16th Jan 2015 (10 years ago)
P ford
We would highly recommend Nick and his team at Homesure. We have used Homesure for over a year to manage our rental properties and more recently Homesure has sold one of our properties so we have been delighted with the high standards of customer service that they have provided.
When Nick initially advertised our property for sale we didn't expect much response but in actual fact we had received an offer within a matter of days and within a few months the sale completed without a hitch and all the while Nick kept us well informed (even after hours) and went the extra mile to ensure that everything went smoothly.
We are moving overseas and feel confident that Homesure will continue to keep us informed and we won't have to stress about any rental issues. Thanks guys!!
Landlord
29th Nov 2012 (12 years ago)
K Adams
Nick, you came through for us for which I thank you - you kept us informed all along the way when you were doing showings and through the final process of completing the sale - if I move I will come to you - thank you all.
Seller
8th Aug 2012 (12 years ago)
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