Address Properties

Liverpool

Venmore - Allerton

Sutton Kersh - Liverpool Allerton Rd Branch

Entwistle Green - Allerton Road

Jones & Chapman - Allerton

Belvoir - Liverpool South

Abode - Allerton

Dear future tenants, we are all people so I do understand that as people we can have our own problems, and because of covid they might be even more serious that we imagine, I do also understand that they might be customers that are treaten by this agency with dignity and respect, and that the issues eventually reported by them are solved quickly and smoothly. I really do admit that it is possible even more possible because we have statements here that eventually proves that point of view. Although I would like to share my story with this agency. I would not call any names, neither I do not want to put any venom here but I am just out of options and my patient (as their customer also, because I do believe that I am one) has been really torn apart. There are few major issues that I do have with that agency, I can not say that someone was unkind or disrespectful in face to face contact, I also admit that they are very strict with their contract - they are if it comes to restrict it by tenants not really working in the other way for example - it is normal thing to have a viewings at property it is also in contract that they might happen, following that contract says that there has to be 24 hour gap between sending an info to current tenants and actual viewing. As a current tenant in one of the properties I did not received info even once, I know first time it might have been an misunderstanding (there was a change in tenants, I was a tenant who moved later on) so I was polite I allowed the person from adress properties to come in and 'perform' a viewing, in my mind issue was solved since I spoke with and agent and was assured that it would be fixed... (more over my friend from a second room also mailed them to fix the problem because it is causing lot of stress to us both and previous tenant). How surprised I was when it happened second time (this time I was bit angry so I had more serious conversation with their agent, also asked about previous issues that the agency was asked to solve in... end of October/beginning of November) and I was again assured that the problem would be solved, agent even took my email again to be sure that it would be delivered to the agency, I was pleased and happy about the outcome of this short meeting... Today 22.12.20 I received a message from my friend who is at his hometown, that there would be a viewing again at 23rd of December... I did not received even a small info about it again, he messaged the agency again with a quick response that the issue would be solved, what happened before as well (where no further action was taken), the small issues as leaking shower was also not solved, and more over I have never felt such mistreatment like that before, I am not really sure what the issue is about is it my nationality, lack of organisation or just  'I do not care about You because You signed a year lasting contract' I really do not know, I always considered myself as a person who believes in goodness in others, but right now I just feel so ignored and abandoned. So thank You Adress Properties, and Merry Christmas...
Ps. Funny thing I did received a 21 Note from them to sign on the right email adress just to sign, so if it is about signing another document it is ok, but to be fair to the current tenant is not? I am confused, sad, and really dissapointed.

Absolutely awful. Lived in one of their properties for a year and had multiple leaks in the roof coming into the rooms and it took them 3 months to fix it. Very rude staff and constantly ignore emails.

Wish I could give less than a star. I have reported mice in my flat on three occasions. I have caught the mouse and released it each time and I have been offered no help or remedies for this. No inspections to see the areas the mouse is entering. Not helpful at all when it comes to these sort of issues.

Unhelpful, penny pinching, and took 2 months for us to get our deposits back. Go with someone else if you can.

I've used Address properties for a few years now and they are by far the best letting agent I have come across. 
They are open and honest with their fees and their maintenance charges are always reasonable, which cannot be said for a lot of the other independent and high street estate agency chains who feel the need to sneak in additional charges wherever possible. 
The team do a great job and their advice is always in the best interests of the landlord and tenant. I was concerned due to their growth, the service may dip, but I'm pleased to say I haven't experienced this.
A real pleasure to work with the team and Address.

Great service from initially finding our student house then all the way through our tenancy, thank you Address Properties for all your hard work and always making us feel welcome.

Really great service, sorted out any issues we had very quick. Excellent customer service and always very helpful when speaking to them on the phone. Would highly recommend.

Excellent service and very helpful. Would highly reccommend. The communication ran smoothly and they helped me every step of the way.

Everyone who I have spoke to at Address is always really helpful! Any issues that we have had with our house they have sorted really quickly and are always very friendly. Great agency!

Great agency! They where very helpful from initially helping us find a house then all the way through the tenancy sorting any issues we had! Would highly recommend for anyone looking for a student house

I have lived with Address Properties for the last year everybody in the office is always really helpful and understanding of any issues we have! Me and my partner decided to live together for the final year of uni and are so excited to have secured our new apartment in the city centre for next year thanks so much :D

Fab experience, staff helpful and actually care unlike some I’ve used previously. Would defo recommend

Very friendly members of staff, easy to contact with no fuss or headaches. Highly recommended for people going to University, going by my experience whiles being here anyway. Prices are reasonable which is always a bonus. Well deservant of a whopping 5 stars to be honest!

Ive just finished Uni. During my time there I couldn't of asked to of dealt with a better company. Everyone here has been so helpful and willing to go out of their way! Thank you all so much! Really appreciate the hard work and effort you've all put in to make my time much easier!

My time at uni was brilliant but staying here was the cherry on the proverbial cake. Great staff that attended my every need with a beaming grin on their faces and superb customer service (replacement shower tray, fixing washing machine, unblocking the toilet etc.) 

Hats off to all of them

Lovely staff, so polite and willing to help. Also very professional. I would recommend highly! Communication was fantastic too. Always replied same day. Thank you!

When I was at uni Address Properties found me a property that was perfect for what I needed! Didn't have a single problem with them and they always fixed any issues asap! Thank You!

Deborah incredibly difficult to speak with. Should hire someone was some basic manners.

I had a lovely experience with address properties they where helpful thoughout my entire tenancy and even beyond that . I would love to rent one of their houses again

Fantastic Service - had a few dealings with address so far and cannot give them enough praise - thankyou

Fantastic service from a great bunch of people who are always on hand to help no matter what the situation is. Very quick and reliable with all matters. Would 100% recommend to friends and family

I've rented through address properties for a couple of years as a student and I can't fault them at all. The staff have always been really helpful and would certainly recommend them.

Terrible organisation and very bad communication all year. After our tenancy ended we left the house in perfect condition and ended up getting fined over £1000, for damage that was there before we moved in at extortionate prices. When I asked if I could retrieve (or pick up from the office) an important police document from the house after the tenancy finished, they said I could only get it back if I wrote a google review, so here it is. As well as this, we didn't have access to the gas switch for 9 months, until the house failed a gas check and they eventually gave us keys to the shop below us where the gas meter was. 8 months later we are still fighting to get our deposits back. Many other similar stories of Address Properties taking advantage of students and the little money we have in the first place.

Not worth the one star. When we entered the property, damage from the previous tenants had not been fixed so we were left a gaping hole in the wall behind the door to say the least. During our tenancy our gas was turned off due to an out of date gas certificate and no access to the gas switch, meaning if there was a leak we would not have been able to turn it off, which made us feel unsafe in the house. We had no allocated bins at the property which address properties were apparently unaware of and was not resolved until the council came round to accuse us of fly tipping.  8 months later we are still trying to claim our deposits back after being charged what we feel was an extortionate amount (over £1000) for damages that seem to be mostly consistent with wear and tear. The people at address properties have been very unhelpful and seem to be taking advantage of the fact that we are students. Would not recommend to anyone.

Wouldn’t even give them that 1 star. Never do reviews but these are shocking. So snide. Haven’t repared anything. Even the owner of our flat was shocking. Bad liars and everyone I have spoke too don’t like them either. Been trying to get out my contract with them a week after being with them. Also telling us one thing and then laughing at us when it comes to it saying we haven’t got it down on paper. We didn’t realise we would have to have it on paper. Lying B**t**ds

Nothing but an absolute shambles. I am in a house with my five other 20 year old student friends, and when telling address properties of the major issues in the house (tumble drier on fire, no oven, cold shower) they do absolutely nothing about it. They say they will ring back in 10 minutes and never do, and they speak/shout at us as if we are primary school children. They are embarrassingly bad at whatever job they think they are doing. Would leave 0/5 stars if i could.

Simply not good enough. As students we are new to the world of property renting and all that it entails and my housemates and I feel very dissapointed with the service at Address Properties. Yes, they were very helpful when we were looking for a house to live in but since then it has all gone downhill. Our issues have taken weeks to be dealt with, that is if they have even dealt with properly at that point, and quite frankly the manner in which my housemates and I have been to spoken to and dealt with has been rude and out of line. I would not recommend this agency to my friends as they have done nothing but cause us more grief than they are worth, especialy during stressful times such as exam season.

Very poor service provided. Bad communication throughout my time using address properties regarding fixing items in the house including a leak in the roof of my bedroom- I had to get my parents involved in order for them to listen. Huge dispute over deposit return in which communication with them was next to nothing. Countless emails sent trying to resolve the dispute never received a reply and when we called we were asked to put it in an email- completely unhelpful. In the end my parents had to go in and demand some sort of resolution after months of dispute and still no sign of deposit return. When they finally agreed and said they would return the deposit to our bank accounts- this obviously did not happen and we had to sort it all out ourselves after receiving nothing from them. Definitely would not use these again as they don't take students seriously and caused us a ridiculous amount of hassle.

Do not use. Customer service is something that they have no training or interest in. They will take 3-5 days to reply back to an email and will only follow up on anything after you have rung 7 times, sent them a message by carrier pigeon and wrote a message in the sky. Most useless letting agency in Liverpool. They claim to work weekends but they may as well be closed because if there is anything more unprofessional than their "staff" its there approach to their customers. Staff have no idea what they're doing and are more than happy to provide the worst customer service myself and other tenants have ever experienced :-)

5/5! Brilliant quality service and all problems dealt with swiftly! Great people and always happy to help at any hour of the day! Much appreciated

5/5 Fantastic service! Locked myself out of the house and the team were fantastic at assisting us in getting back in! Simon and Debra managed to solve our issue and get us in with no trouble. Thanks again!

Very helpful throughout my time at address. Made me feel comfortable and was easy process.

A great letting agency. Lived with them for two years in two different high standard homes. All properties we viewed with address were like no other. Hands on and always at the end of the phone for any of our needs. Thanks for making living easy.

They have always done their best to help us with any issues that we've had with our flat and have always fixed any problems we've had as soon as possible. Very efficient with sending contractors etc to come solve any issues. Always explained why some problems might have taken longer to fix if they were out of their control. Staff are always nice and friendly on the phone. Overall a good experience renting from them

Claire was really really helpful and is such a nice person even out of hours on her day off. She assisted asap and her replies were great. Josh was also very speedy and a great help. 10/10 service for a Sunday evening. Thanks a bunch!

Address properties has always been very friendly with us and whenever we needed a service, such as an electrician, they are usually quite prompt.  Once it was only myself and a housemate, and we were locked out.  It must have been 8 pm but Address was able to send someone to help us out almost immediately!  Great people!

Terrible back street agency in my opinion.  did not give me any details about deposits with tds/dps as required by law from 6/4/2007. Then ignore calls and requests for deposit refund. Been waiting 12 weeks with no correspondence.also the repair service is a disgrace they have a in house team yet they charge for sub contractors to do the work lol a real clever company. Hopefully trade and standards and fsb will act on the information ive sent

Very helpful agents who have assisted us multiple times. when our heating failed on us the response was quick, likewise when i was personally locked out late into the evening somebody was there within half an hour. would thoroughly recommend

Absolute worst estate agents in the 21st century.

Last year we had rats, mould, a leaking roof, lightless corridors, blocked pipes and constant real estate agents popping it to rent it out for next suckers. We pestered them for months and were just ignored because "they need to be emailed so they can keep a record not phone calls."

Terrible back street agency. Does not log deposits with tds/dps as required by law from 6/4/2007. Then ignore calls and requests for deposit refund. Been waiting 12 weeks with no correspondence so have applied to civil county courts today for a hearing...also the repair service is a disgrace they have a in house team yet they charge for sub contractors to do the work lol a real clever but sneaky company. Hopefully trade and standards and fsb will act on the information ive sent

Great service from a letting agent that understands the student market.

Appalling service, never respond to emails yet insist they need all maintenance issues reported in writing. Rude staff as well! Would NOT recommend to anyone.

0 Stars! Terrible agents... My property has no end of problems of which they do nothing about! They also ignore all correspondence pretending the problem hasn't happened. STAY AWAY

Great staff - friendly, helpful and efficient.

Address properties has always been very helpful and respectful towards us, they found me and my friends an amazing house at a pretty cheap price. I highly recommend using this agency as it was a great choice for us.

As a landlord, Address properties were an absolute pleasure to work with. They let my flat at a great price and always sort problems out promptly. Was especially pleased with how personable they were. A rare quality in this day and age. A++

If you are looking for another mediocre, routine run of the mill property service then don't read any further. However if you would like to enlist the help of a team who will have your best interests in mind then go directly to Address Properties. The team headed by Alex and Josh will 'address' all of your property needs with a great deal of competency, energy and honest due diligence. As a property owner and landlord I am underway with my third project with Address Properties. I have worked with them from the point of purchasing property through renovations and onto renting to quality tenants with excellent rental returns. They are always available for a friendly chat or to give advice and they don't make a bad cup of coffee either. I have no hesitation in recommending Address Properties for all of your property needs. If you wish to buy or sell a property, are a landlord with property to rent or tenants in need of good quality accommodation I suggest you give Address Properties a ring today.

Beautiful Property for a Property business!!! It was a pleasure doing the Google Business Photos of your place...

Couldn't recommend Address Properties enough! I have been living with them for the last year and find them very friendly and approachable. Whenever we have had any issues they are resolved quickly and they are always happy to go the extra mile!

Absolutely awful estate agents. The staff are extremely rude and all are complete liars. Two of us who lived their had our rooms trashed our belongings broken. An endless amount of problems and they then tried to scam us out of over £800 due to faults of their own. DO NOT USE THIS AGENCY UNLESS YOU WANT TO BE LEFT WITH OUT HOT WATER, WORKING SHOWERS, TREATED DISGUSTINGLY, LIED ABOUT AND ROBBED

Being a student in Liverpool, address properties was the easiest and most caring property agency that I’ve used so far, everyone is super helpful and polite

I have lived with Address Properties for over two years,everyone in the office is always so polite and helpful. All my enquiries are always dealt with quickly couldn’t recommend them enough!

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