All talk, NO results promised & very little feedback?!... Read more
Seller
15th Nov 2024 (12 weeks ago)
S Ghaderi
Would like to thank Anthoulla specially for her hard work and assistance. She went beyond her responsibilities and without her support we couldn’t complete. Thanks to Jones and Chapman team, Jess and Andrea also.... Read more
29th Oct 2024 (15 weeks ago)
C Roberts
We used Jones and Chapman to sell our property. Charlotte was a fantastic agent and her the rest of the team worked around me and my partners awful work schedules to make things happen!
Jason was our mortgage advisor and has been super helpful trying to secure us the best deal for our next home!... Read more
Seller
28th Oct 2024 (15 weeks ago)
D Bramwell
Thank you to Andrea and the team at the Allerton branch for their great service and help. I recently purchased a property for the first time and the team were excellent!... Read more
Buyer
18th Oct 2024 (16 weeks ago)
K Walker
We had a great experience with the Allerton branch. We had so many problems whilst purchasing our home with no communication from the management company, the sellers solicitors not responding and leaseholder, but Anthoulla went out of her way to get the responses we needed to proceed and I believe we would still be waiting if she hadn’t have been involved. We can’t thank her enough for stepping up, she was amazing. Jessica and Carol from the Allerton office were always really helpful and kept us updated when we were selling our property.... Read more
Seller
14th Oct 2024 (17 weeks ago)
M mansoor
Everything looks smooth later you’ll regret... Read more
10th Oct 2024 (18 weeks ago)
N Nazardeen

It's been over two weeks since I reported that the toilet is blocked, the boiler isn't working, the bathroom has a broken leaking tap and the heating isn't working. I was assured multiple times that these issues would be addressed promptly, yet no action has been taken. Even after paying £1600 to this house not a single day I stayed there because it stinks and heater doesn’t work so I had to use the washroom in costa and other restaurants and had to stay in the hotel, now I can’t even afford that, I even took 3 days off work to accommodate the promised repair visits, resulting in a significant loss of income for me. It is incredibly frustrating to feel that my time has been wasted and that my concerns have been disregarded. When I tried to contact the head office, they directed me to the local branch, who then directed me to the maintenance team. The maintenance team promised to fix it later in the evening, but never showed up and did not respond. I did everything I could on my end. Their consistent reassurances have turned out to be empty promises, and I feel misled and let down. As a tenant, I expect timely communication and effective resolutions to such pressing issues. Unfortunately, my experience thus far has been far from satisfactory. Now who is going to help me ????... Read more
Tenant
10th Oct 2024 (18 weeks ago)
E Ridgeon
Everyone was great! Viewing, bidding and buying went really well. Carol kept me updated and was more useful than my solicitor (didn't get my solicitor through the agency). Really happy with Jones and Chapman and will use them if I ever sell my property.... Read more
Buyer
9th Oct 2024 (18 weeks ago)
C C
I had a fantastic experience with Jones and Chapman in Allerton, John came to my property and valued it with a great attitude being enthusiastic about selling and also finding my next home He explained the process throughout making me feel confident that Jones and Chapman were the agent for me.... Read more
Seller
26th Sep 2024 (20 weeks ago)
S Kareem
Very good Service Well done????... Read more
17th Sep 2024 (21 weeks ago)
J Christian
Carol was fantastic, I put my house on the market with Jones and Chapman in Allerton and not only did they find me the perfect buyer but found me my dream home in Wales! The whole process was smooth as I used their in house solicitors meaning I could keep on top of the whole transaction, i would highly recommend... Read more
Seller
4th Sep 2024 (23 weeks ago)
V Lasas
Moved into the apartment on the 28th of February with promises that it will be cleaned before move in date, that second key will be provided with FOB. For me to move in an find leaking sink that and many other issues with the apartment such as black mould?
Over 6 months in and only thing fixed was the sink, nothing else?
Absolute joke, not even second key has been provided.... Read more
Tenant
27th Aug 2024 (24 weeks ago)
E Day
Had a very positive and smooth experience. Jake was very helpful and polite. He also called to let me know that his colleague would be a little late to the viewing when I viewed the property and I appreciated the communication. Thanks!... Read more
29th Jun 2024 (7 mo. ago)
P Shaw
Anthoulla has been amazing and made both the purchase of our new property and the sale of our own property smooth sailing. From start to finish she has been there to guide us through the process. Anthoulla took the stress out selling and purchasing a property. She was always extremely helpful and provided both support and guidance throughout both processes in a professional manner. Her expertise and knowledge of the processes ensured everything stayed on time. She always ensured she kept us up to date to each stage and checked in.
Anthoulla’s communication and dedication towards her clients is exceptional.
Many Thanks Anthoulla, I don’t know how we would have got through the process without you. :-)... Read more
Seller
27th May 2024 (8 mo. ago)
S Mason
Anthoulla Kattou is an absolute gem, she was wonderful through this very stressful process!... Read more
23rd May 2024 (8 mo. ago)
R phillips
Rang five times emailed twice to view a property never even got a reply... Read more
18th May 2024 (8 mo. ago)
Yahya
I can confidently say that working with Anthoulla and Kristian has been an absolute pleasure. Their team's expertise and dedication to their clients are truly commendable. From start to finish, they have provided top-notch service, always going above and beyond to ensure our needs are met.
The communication throughout the process has been excellent, with prompt responses to any queries or concerns we may have had. The level of professionalism displayed by them is unmatched, making our collaboration smooth and efficient.... Read more
10th May 2024 (8 mo. ago)
E Kenny
Have asked multiple times to remove listing from their website due to their poor service.
A number of viewings have been arranged without my consent but I've had emails with 'confirmation of viewing'
Even when responding to every email telling them I don't wish to sell and haven't agreed to the viewing, they still don't cancel.
The worst service I've had from an estate agent. Don't want to buy or sell through them
Previously had property up with another estate agent but had a couple of no shows so changed over to Jones & Chapman within the cooling off period. Hardly any viewings and one of the buyers who had views through he Previous agent said it took 7 calls to Jones & Chapman to arrange a viewing
Never again... Read more
Seller
9th May 2024 (9 mo. ago)
Jess
Spoke to Olivia regarding a property to rent. Found her very rude and judgemental. I hope you guys get regular customer service training.... Read more
Tenant
7th May 2024 (9 mo. ago)
J durai
Jake is extremely helpful throughout the whole process. He guided and assisted me for rental property.... Read more
Tenant
4th May 2024 (9 mo. ago)
I Harvey
No show on house viewings, totally wasted my time... Read more
M Alam

I had an extremely unpleasant experience with Jones and Chapman, Allerton, Liverpool. I would give them a negative rating if it were possible. Last weekend, I received confirmation for a property viewing in Liverpool. However, on the morning of the viewing, they rescheduled it for the afternoon, only half an hour before the scheduled time. When I arrived, another lady was waiting to view the same property. We waited for over 30 minutes, and I tried calling them, but no one answered. After trying from another phone, I was informed that Olivia was on her way. But, to our disappointment, nobody showed up even after another 45 minutes had passed. I have never experienced such unprofessional behaviour before. They should be respectful of other people’s time. If they needed to cancel the viewing, they should have been honest and straightforward instead of making false promises. They should have respected their commitment to their customers. This type of behaviour is unacceptable, unprofessional, and frankly disgusting for an estate agent.... Read more
29th Apr 2024 (9 mo. ago)
A Harrington
Rebecca advised us with our mortgage following being let down elsewhere. From the get go she was pro active, upbeat, informative and calming and guided us through finding the right mortgage to completion. Always on hand to answer any of our (many) questions and was very patient and understanding as it was our first time buying a house.
You'll be in safe hands with Rebecca.... Read more
Buyer
17th Apr 2024 (9 mo. ago)
Recently, I had a negative experience with Estate Agency 349 Woodchurch Road, Prenton, Merseyside, CH42 8PE, regarding the sale of a house. I do not recommend them due to their extreme inexperience, unfriendly demeanor, slow response times, irrelevant questioning, excessive interference, and lack of understanding regarding legal requirements. I informed them that I could provide a completion letter and proof of address of where I live currently when necessary, but they seemed unaware of these basic requirements. Overall, I would advise against dealing with them as it was a waste of time.... Read more
Seller
18th Mar 2024 (10 mo. ago)
G Reyes

I wish I could rate you -0000. No experience with urban properties.
Review:
My experience with Jones & Chapman's Allerton branch was deeply disappointing and frustrating. Despite their promises of commitment to customer satisfaction, my encounter with them fell drastically short of expectations.
Firstly, the sale of my property lingered for an excruciating six months without any apparent urgency or effort from their end. It seemed as though they were indifferent to the timely resolution of the transaction, showing little regard for customer expectations or satisfaction.
Moreover, their recommendation of a solicitor based in Newcastle (Mark Swatts Morse LLP), a considerable distance from Liverpool, was baffling and impractical. This firm proved to be unresponsive and negligent, failing to address queries or emails promptly. It was perplexing why they would suggest a solicitor so far away when Liverpool boasts an abundance of reputable legal professionals.
To compound matters, the potential buyer they identified for my property was directed towards PM Property Lawyers in Sheffield, where honest reviews consistently rate them with 1-star. This choice of solicitor proved to be a nightmare, exhibiting incompetence, chaos, and disorganization throughout the process. On the 28th of February last year, we were tantalizingly close to sealing the sale with their agreement and consent. However, they inexplicably sent an email with more questions the day before at 5:30 pm, seemingly to ensure that they could avoid answering emails or phone calls after working hours. This tactic only served to prolong the sale unnecessarily and created immense frustration.
The most bewildering aspect of this ordeal was the apparent lack of foresight displayed by Jones & Chapman's purported property management experts. Despite their supposed expertise, they failed to anticipate the eventual outcome, leaving me with substantial losses amounting to nearly £50,000.
The toll of this experience extended beyond financial implications, impacting my mental well-being profoundly. The incessant delays, incompetence, and financial uncertainty exacerbated my anxiety and left me burdened with overwhelming worries. It's disheartening to see how such negligence and incompetence can have such a detrimental effect on one's mental health.
Overall, my experience with Jones & Chapman's Allerton branch was marred by incompetence, negligence, and a glaring disregard for customer welfare. I would strongly caution against entrusting them with any property transactions, as their actions have proven to be detrimental and financially devastating, with significant repercussions on mental well-being.
I would like to highlight that from day 1 the customer service was so impersonal and shambolic.... Read more
Seller
13th Mar 2024 (10 mo. ago)
N Clutton
Rebecca Brown was amazing with the recent re-mortgage of my house. Becky was amazing through the whole thing, helped me every step of the way, was always on hand for any questions or worries I had and I am so grateful for everything she did for me and to get me my great mortgage deal! So thankful, you truly are the best Becky! Xxxx... Read more
9th Mar 2024 (11 mo. ago)
L Idris
Excellent service when buying my home. Anthoulla in particular was incredible! She was the most efficient, helpful and lovely person who updated me with every single stage, chased up everything that was outstanding and was an actual life saver at times when I felt overwhelmed my the process. Thank you so much!... Read more
Buyer
2nd Mar 2024 (11 mo. ago)
P Bnc
If I could give zero starts I would. Definitely don’t recommend this company / branch they don’t look after their tenants!! Big disappointment!... Read more
Tenant
26th Feb 2024 (11 mo. ago)
Gemma
Rebecca Brown is extremely efficient, dedicated and extremely helpful throughout the whole mortgage process. She has recently guided and assisted me with my remortgage, I cannot thank her enough for all the help she has given. Thank you Becky, from the bottom of my heart ????... Read more
23rd Feb 2024 (11 mo. ago)
R Cauende
I was only warned that reading and signing agreements only take place 24h before the moving in date (which is very inconvenient for someone who is try to arrange things to move the next day). The agreement document was only available in the afternoon of the move-in day (again inconvenient). The process was smooth from the beginning but mentally exhausting near the move-in date. Hopefully the service will improve for other clients and while living in the property. Lastly, Jakes was very attentive and helpful from the start.... Read more
Tenant
26th Jan 2024 (1 year ago)
L Malkin
I've dealt with Jake during my move to a rental with Jones and Chapman and I can't fault him at all. He's kept me updated all the way through the journey and was always very polite and pleasant to deal with. Thanks again.... Read more
Tenant
19th Jan 2024 (1 year ago)
Felix
Initially we booked a viewing with Michelle, who was super helpful and professional. She was everything I’d hope and expect in an estate agent (unlike some others I have experienced).
Whilst we didn’t end up getting a property listed with Jones & Chapman, the experience was certainly good.
Michelle suggested I speak with Rebecca Brown, their Mortgage Advisor.
Rebecca has been great at getting us accepted for our Mortgage. With us being FTB it can be a bit overwhelming, but Rebecca has been professional and patient enough to explain things we didn’t understand.
It’s been a really smooth and painless experience so far.
Highly recommend!... Read more
Buyer
9th Jan 2024 (1 year ago)
L Smith
Jake was extremely helpful with renting a property, it has been a very smooth experience... Read more
Tenant
4th Jan 2024 (1 year ago)
R Johnson
Left a message for a call back a week ago, still not been contacted... Read more
29th Dec 2023 (1 year ago)
M Taufik
Working with Ann was such a pleasure. Fantastic customer service and was able to move the process along seamlessly.... Read more
15th Dec 2023 (1 year ago)
R Siner
A massive thank you to the team at Jones & Chapman ( in particular Jess, Rebecca and Ann) for helping me purchase my first home. They’ve helped every step of the way and I won’t hesitate to contact them again in future when looking for a property.... Read more
Buyer
13th Dec 2023 (1 year ago)
C Barry
Hi
The whole experience of selling and buying your home is arduous at the best of times .
The staff are friendly professional and we?e always helpful .
The purchase of my flat after downsizing was made more difficult with a dear friend who was departing .
I would highly recommend the staff as they provide the personal touch throughout the selling and buying process .
Thanks again defo recommend... Read more
Seller
9th Dec 2023 (1 year ago)
R Bronec
Rebecca has been an absolute star in helping me over the past year and a half! She helped me every step of the way with both of my offers and after an unfortunate experience with the first property she was helped with the house we have just completed one Cannot recommend her enough!... Read more
Buyer
27th Nov 2023 (1 year ago)
K Woolley
The staff were very helpful and kept us informed of the progress of our sale... Read more
Seller
27th Nov 2023 (1 year ago)
J R
I found Anne from Jones Chapman to be very helpful and supportive. Prior to Anns involvement I was sceptical about the service. But Ann pulled everything together. She was fantastic.... Read more
24th Nov 2023 (1 year ago)
M Khalil
Carol has been really helpful and gentle throughout my process so far - responsive and easy to talk to... Read more
23rd Nov 2023 (1 year ago)
N Doyle
Really couldn't fault Anne, as soon as she was informed so where we.
The best communication we had. Thank you Anne and for all your help. Great customer service. God bless!... Read more
16th Nov 2023 (1 year ago)
D Rogers
Thank you to Jones Chapman especially Ann who has been very pleasant to deal with through out the process of selling my property.
All staff have been efficient and a pleasure.... Read more
Seller
16th Nov 2023 (1 year ago)
D Ditchfield
Rebecca Brown was a massive help to us during our re-mortgage, she went that extra mile to help us find the best deals. Thank you so much for all your help Rebecca xx... Read more
24th Oct 2023 (1 year ago)
A Stott
Thank you very much to Rebecca Brown for renewing our mortgage, she has been fabulous! Finding us the best deals, helping us overcome obstacles. She is lovely, and professional but can chat like we’ve known her for years so felt very comfortable with her. She went out of her way to stay behind after work to get everything in place for us. Thank you again! :)... Read more
24th Oct 2023 (1 year ago)
M Crehan
Be careful if buying through this estate agents as they will try and encourage offers to be made by other buyers to outbid you when an offer has been accepted from a seller.
Though completely legal, quite an unethical practice for an estate agent, known as gazumping in the housing sales industry.... Read more
Buyer
18th Oct 2023 (1 year ago)
T Bryant
Very impressed and pleased with their service and communications. They're an informed, friendly, efficient team.... Read more
18th Oct 2023 (1 year ago)
S Ellis
I recently purchased my first home from Jones and Chapman and can't recommend them highly enough. They were helpful, communicative and attentive right from the very start. Special shoutout to Ann on the sales progression team, who was amazing. She took the time to explain every step of the process to me as a first time buyer, and was so incredibly kind and helpful.... Read more
Buyer
8th Oct 2023 (1 year ago)
S Yates
Friendly and informative staff... Read more
6th Oct 2023 (1 year ago)
C Welsh
We have recently remortgaged with Rebecca and she was incredibly helpful with talking through our new deal, and anything that we need to add on for protection cover. It’s a worrying time at the minute with interest rates but Rebecca helped answer all our questions, discussed our options and made us feel reassured. High recommend!... Read more
28th Sep 2023 (1 year ago)
J Punter
Rebecca helped me no end with mortgage application and the nitty gritty bit's of buying my first home, the service has been 5* from the get go & would highly recommend the services Rebecca provides!... Read more
Buyer
14th Sep 2023 (1 year ago)
D Madden
Rebecca looked after us from early this year organising our remortgage which then coincided with our housemove which would have been complicated had it not been for Rebecca’s knowledge and excellent communication with mortgage company and ourselves
Sequence have always been great for all kinds of mortgage and financial services
We have used them now for 5/6 years and will continue to do so for all our future remortgages
Thanks Rebecca for making a daunting journey less stressful 5*... Read more
8th Sep 2023 (1 year ago)
C GRAHAM
I recently sold my house using this estate agent and I can’t thank them enough for their professionalism, knowledge and compassion. I was a very nervous seller due to a buyer withdrawing from the purchase of my property prior to my contract with Jones and Chapman, and the staff here took this into consideration and were very supportive. The sale was seamless, I would highly recommend this agent. Special thanks to Carol for her reassurance, Dave for his valuation expertise, Kostas, Michelle and Jess for their dedication to setting up viewings and to Nicky and Noeleen in the admin department for their great write up about my house.... Read more
Seller
31st Aug 2023 (1 year ago)
P Hirst
Very helpful staff, we were kept up to date, Ann was absolutely brilliant, so helpful nothing was to much trouble, a real asset to the company.... Read more
19th Aug 2023 (1 year ago)
T Swiffen
Jones and Chapman have been friendly and very responsive. We are very excited to be moving into our new home!... Read more
Tenant
7th Aug 2023 (1 year ago)
K G
Okay... Read more
4th Aug 2023 (1 year ago)
K Hunt
My experience with Jones and chapman has been outstanding couldn’t of asked for more from Lauren and Olivia they had exceptional customer service and always kept me updated on changes or if I need to do anything thanks ladies... Read more
31st Jul 2023 (1 year ago)
L Arnold
High recommend jones and chapman lovely and professional very helpful with process in moving house thank you... Read more
31st Jul 2023 (1 year ago)
Called the office 6 times left messages and sent a email no reply from anyone, I would be furious if they were selling my property I was only enquiring about a property... Read more
Buyer
14th Jul 2023 (1 year ago)
R P
Just got the keys for our new home. Anthoulla has been brilliant, always there at the end of the phone, getting answers to our questions. Thank you Anthoulla, Kostas and Jones and Chapman. Highly recommended... Read more
Buyer
14th Jul 2023 (1 year ago)
B Harris
Anthoulla Kattou was the Sales Progression Manager for the seller of a house that we recently purchased. Actions she took during the process were instrumental in making the purchase a success. She was responsive to queries and concerns we had that involved our requirements, conditions and timeframe. As our deadline approached, she clearly did everything in her power to make the transaction possible. We would not hesitate to recommend her, and her performance reflects very well upon Jones and Chapman.... Read more
Buyer
7th Jul 2023 (1 year ago)
D Gallagher
Great service from Lauren and Olivia in arranging renting my flat. Helpful and on the ball... Read more
Landlord
31st May 2023 (1 year ago)
A (Curtis)
Great guys to work with. Professional and well detailed.... Read more
31st May 2023 (1 year ago)
T Dimitrova
Great team with Professionals! Super quick, reliable, efficient service!
Huge Thanks to Kostas and Ann!
Strongly recommended... Read more
30th May 2023 (1 year ago)
C Lee-Croll
Very poor tbh - having requested a call-back to arrange an evaluation over two weeks ago I'm still waiting.......????... Read more
Seller
19th May 2023 (1 year ago)
J Barrowclough
Very helpful and consistently good communication. Would recommend!... Read more
25th Apr 2023 (1 year ago)
R Sousa
Very unprofessional, never answer phone . You have to follow up with them if you want to hear any updates on an offer. Late for viewings. Definitely the worst estate agents in Liverpool.... Read more
1st Apr 2023 (1 year ago)
P Davies
Very friendly staff, very fast service, no delays, got the keys in no time atall! With no issues, Amazing staff and services, Thankyou... Read more
25th Mar 2023 (1 year ago)
M Almlih
Very bad staff specially Olivia... Read more
14th Mar 2023 (1 year ago)
N Nada
Very bad staff... Read more
14th Mar 2023 (1 year ago)
Faris
Unprofessional staff I paid holding deposit then they cancelled the apartment and don't pay my money back.... Read more
Tenant
14th Mar 2023 (1 year ago)
T Job
Cool office... Read more
14th Mar 2023 (1 year ago)
S Naizabekov
Why Google tracks my move to offer me leaving comments? Is it legal?... Read more
7th Mar 2023 (1 year ago)
M Gordon
Couldn’t thank these enough for their support on me moving into one of their properties, James has given me his all and bent over backwards I really couldn’t appreciate it anymore than I do! Amazing, highly recommended!... Read more
Tenant
2nd Mar 2023 (1 year ago)
C Murphy
A current landlord with Jones and Chapman. Personally dealing with James and secondly Oliva in the office and would highly recommend. James has been ultra professional and always at the other end of the phone. Excellent service.... Read more
Landlord
23rd Feb 2023 (1 year ago)
S EVENTS
My husband and I would would like to thank the outstanding team at Jones chapman Allerton for helping us to achieve the price we wanted for our house sale, and for all of the hard work and support they have given us throughout the process. We are so happy now that we chose them out of the 5 companys who gave us valuations. We experienced a warm, friendly and proffessional service from beggining to end. We are delighted with the outcome and can highly recommend. We definitely wouldn't of gotten the same level of service from an online agent. Jones chapman are always just a phone call away and worked hard to push things through for us quickly and effectively!
A great team all round!
Excellent from beggining to end!... Read more
Seller
16th Feb 2023 (1 year ago)
D Molyneux
I had to find a rental place quickly and James was really helpful in finding a nice flat - great service and good communication throughout.... Read more
Tenant
16th Feb 2023 (1 year ago)
A SHAH
James has been great to work with. Reviewed the property and within a month, got us a tenant. Recommend Chapman Jones for letting services. Ask for James !!... Read more
Landlord
31st Jan 2023 (2 years ago)
N Salem
I am extremely happy with the service received at Jones and Chapman. I would like to personally thank James who was brilliant in helping find a rental property for our mutual client. He was always at hand to answer any questions and very proactive in finding the right property. Thanks again.... Read more
Landlord
4th Nov 2022 (2 years ago)
L K
I had a viewing booked and paid for a viewber to go to the appointment for an open house. The tenant decided not to give access to the property and had left. There was therefore not agent at the property. When I called to get some feed back, the lady on the phone was quite dry and rude saying it had nothing to do with them if I had paid for the viewing. Sales or letting agent is a customers’ service job. You can deliver the same type of information in different ways. Understanding or rude. Which one you choose is entirely up to you but it may not give a good image of the company you are working in.
I hope this to be a one of incident. The rest of the staff had so far been polite and friendly.... Read more
3rd Nov 2022 (2 years ago)
E lyons
Ann has been an amazing sales progressor, helping me as a first-time buyer understand every step of the process. She is patient, knowledgeable and reliable. Thank you Ann!!... Read more
Buyer
10th Oct 2022 (2 years ago)
J Moreira
Ann, the Sales Progression Manager did above and beyond throughout the purchase of my first flat.
She has been incredible since the start and without all of her hard work this purchase would have fallen through.
Thank you so much Ann for all the extra calls, emails and time that you have put in! You deserve a pay rise!... Read more
Buyer
27th Sep 2022 (2 years ago)
O Sandhu
I have been impressed with the professionalism and efficiency of my Lettings Listing Manager, James Robinson. He has gone above and beyond to support my requirements as a landlord and I would highly recommend his services.... Read more
Landlord
26th Sep 2022 (2 years ago)
P Ibarrola
I would like to leave a personal review for Anthoulla Kattou, sales progression manager at jones&chapman. This lady is the greatest asset of this company. There were many hiccups in the sale of my flat and without her help I would have never managed to complete the sale. Her communication skills, perseverance and work ethic are second to none. Thank you Ann... Read more
Seller
23rd Sep 2022 (2 years ago)
A Doyle
Tried numerous occasions to arrange viewings on properties managed by Allerton Road branch but not possible. Phones just ring out unanswered. No return calls from voice mails left. Tried emailing but again no response. Very frustrating.... Read more
18th Sep 2022 (2 years ago)
P Brown
Great staff and service... Read more
8th Sep 2022 (2 years ago)
J Sharp
Jones & Chapman were excellent in communicating with me and arranging a valuation. I had selected them to help sell my house, but family circumstances changed and I cancelled selling my house for the time being.... Read more
Seller
7th Sep 2022 (2 years ago)
E Furze
An amazing agents! So helpfully and efficient! They kept in contact with us throughout the whole process and got us into the property for our timeline. Highly recommended!... Read more
30th Aug 2022 (2 years ago)
M Thompson
The team have been great and really helpful. Move in day felt a little rushed but I suppose it always does. Overall would recommend!... Read more
Tenant
30th Aug 2022 (2 years ago)
M Will
Beautiful houses on offer but they never answer the phone! How are we supposed to book a viewing?... Read more
30th Aug 2022 (2 years ago)
F Karadag
What is going on over at the office? Everyone seems to be lost? No one got back to me about a property , poor communication... Read more
18th Aug 2022 (2 years ago)
A McCarter
Friendly staff, helpful throughout... Read more
17th Aug 2022 (2 years ago)
K Fadika
Very good costume service... Read more
15th Aug 2022 (2 years ago)
L Dwyer
What a lying load of people in office said they had a viewing for all people to see property i live next door and no viewing took place yet they said it was sold... Read more
12th Aug 2022 (2 years ago)
A Fraser
Jones and Chapman are a wonderful letting agency, always keeping us up to date when moving in to our property and always ready to help answer any questions we had. Everyone I met was very easy to talk to and very friendly... Read more
4th Aug 2022 (2 years ago)
S Georgette
Jones and Chapman were great. Quick to attend to any issues with the flat I was renting. They were always helpful, kind, communicative, and attentive, from the first viewing to the end of our tenancy.... Read more
3rd Aug 2022 (2 years ago)
Halima
Thanks to jones and chapman specially to Eryn who helped me out throughout the whole proccess of renting a house she was brilliant with me loved it better hopefully moving in will be wonderfull thanks alot ERYN... Read more
30th Jul 2022 (2 years ago)
D Abokede
Jones & Chapman Allerton are very helpful and efficient with their service. They found the perfect flat for me and got my referencing checked in no time. Would definitely recommend!... Read more
26th Jul 2022 (2 years ago)
V Jupp
Such a lovely estate agent, helped us move in quickly, paperwork was easy and the agents are so friendly and understanding. Even got given a gift box with discounts and goodies to help us move in! Would definitely recommend!... Read more
26th Jul 2022 (2 years ago)
P Malik
Great Estate Agents. Friendly team, hassle free and prompt. James and the team at Jones and Chapman were absolutely fantastic. I rang James about 3 weeks ago to find a tenant for my property. He immediately met me at the property and prior to meeting me he had already booked some viewings. He promised me that within 4 weeks he would have a tenant moving into the property. He kept his word and within 3 weeks my new tenants have moved into the property. I would highly recommend for landlords to use Jones and Chapmans for any future lettings. Thank you James and the team for all your help.... Read more
22nd Jul 2022 (2 years ago)
K Prado
Excellent service!! Liz has been so friendly and was able to answer all the questions I asked. Very fast and smooth processing and was able to move into my new flat within a week! Made renting a property for the first time stress free for me.
The welcome box was a very nice touch!!... Read more
22nd Jul 2022 (2 years ago)
B Yates
The staff I dealt with when renting out my property where helpful, professional and really easy to deal with. Will not hesitate to use them again.... Read more
21st Jul 2022 (2 years ago)
L Tonge
Ann’s calm reassurance was very helpful as Exchange deadlines for my purchase came and went due to legal complications and communication problems. I was lucky, not needing to move, yet and being at the bottom of the chain but it must have been grim for others. Huge thanks, Ann.... Read more
21st Jul 2022 (2 years ago)
L Foo
Excellent customer service. Even though I opted for the tenant find service- James and his team went above and beyond. They were knowledgable, pro-active and always answered my calls. Money well spent. I would thoroughly recommend!... Read more
3rd Jul 2022 (2 years ago)
A Craciun
Many thanks to Eryn for helping me get my new home. Helped me with everything I needed and any queries I had. Thanks again!... Read more
30th Jun 2022 (2 years ago)
I B
Outstanding service from Jones and Chapman from start to finish when selling my property with them. They came out and told me they were the agent that would work hard to get me the best price for my house and I can't believe the price that they got me. Highly recommend to anyone looking to sell their home. Thank you so much to Carol and all the team at Jones and Chapman!!... Read more
29th Jun 2022 (2 years ago)
P Gidman
I am very happy with the customer service we received. James was very professional, polite and helpful. After contacting James he was very quick in viewing the property and marketing it. He was at hand for any queries regarding the landlord licensing and terms of business. It’s been a fast and smooth turnaround.... Read more
28th Jun 2022 (2 years ago)
J Grimes
Jones and Chapman have been excellent throughout the whole process of renting my new house! They made sure I was aware of the status right the way throughout the timeline. Olivia and Erin were particularly amazing! I can’t recommend them highly enough! They made the whole experience a pleasant one! Thank you so much!... Read more
21st Jun 2022 (2 years ago)
Keith
Best Sunday roast around... Read more
19th Jun 2022 (2 years ago)
L10
Incredibly poor communication... Read more
17th Jun 2022 (2 years ago)
S Sinfield
I would like to say that I have had exemplary service from James in the lettings department at Jones and Chapman and previously when he worked in the service centre.
Every time I contact him I get a swift response and he always deals with any issue in a polite and professional manner and always see the problem through to a resolution, very good customer service.... Read more
10th Jun 2022 (2 years ago)
T Lindemann
Great team of people. Always eager to help and fast in replying to any queries.... Read more
26th May 2022 (2 years ago)
D Tudor
Incredibly bad service. I’m currently renting an apartment via Jones & Chapman and can honestly say that their after service is non existent. I have sent countless emails to Eryn and Olivia whom I rented the apartment from and not one response. To say this company is rude, unprofessional and unresponsive is a massive understatement. I have multiple ongoing issues with the apartment that I rented following the sale of my property and not only have they not been resolved, but I’ve not even had a response. In a word, they’re just not ‘Interested’
I would urge those looking to rent from Jones & Chapman to reconsider as I’ve found their service completely unsatisfactory and Would never use them again in future for purchases or rentals of property. Avoid at all costs.... Read more
Tenant
24th May 2022 (2 years ago)
N MIND
Not as helpful as one would normally hope for. There seems to be a breakdown of communication between lettings and sales team.... Read more
12th May 2022 (2 years ago)
K K
Simply amazing , I would like to thank Glenn for his amazing support in helping me obtain a mortgage. The progress has been really swift and communication has been outstanding, previous to my current completion I had a sale fall through with a different estate agent, Glenn has constantly reassured me in this sale. I look forward to using Jones&Chapman services again when I come to remortgaging my property !... Read more
Buyer
12th May 2022 (2 years ago)
L Martin
Awful called once and then heared nothing back from then.... Read more
20th Apr 2022 (2 years ago)
L Rossiter

I tried contacting Jones & Chapman (Allerton Rd) on 28th and 29th March on a number of occasions only for the call to ring out to voicemail. After numerous attempts I finally got through to somebody on the 30th who advised that he was in the lettings department and couldn't assist but would pass my details on to the sales team to return my call.
Having had no return call I called back on 1st April and spoke to a representative in the Sales department who was unable to answer any of my basic questions about the property. He advised that he was new and would obtain further information and return my call to advise further and also an appointment date to view the property.
Having had no return call I called back again on 6th April and got through to the same person after several attempts. I was told the exact same information and it was apparent that no attempt had been made to contact the Vendor to arrange an appointment. He advised that he would now treat this as urgent and also escalate the viewing. Having still had no response I called back again on 11th April on 3 occasions reaching answer machine every time. I left an urgent message on their voicemail on the last occasion asking for the Manager to return my call. Needless to say 3 days later no response from anybody.
I appreciate that I am not a Client and they have no obligation to me in terms of customer service but if this is how they are operating their business I would not instruct them to sell a property on my behalf. I am now contacting the Vendor direct.... Read more
14th Apr 2022 (2 years ago)
Bobbi-Jo and Ann Kattou were fantastic and really helped us through the whole process. Thank you... Read more
Buyer
8th Apr 2022 (2 years ago)
adam
I would NOT recommend. From the start with the brochure it was all wrong. I had to tell them all of their mistakes.
The viewings all happened to be on a Friday afternoon and wouldn't show anymore once one offer had been made.
Whoever shown them peed on the toilet, didn't flush and left the seat up for the next viewings.
Terrible communication from start to finish, email replies didn't happen or took days and phone calls out of about 20 I made only one was ever answered, they also didn't get back to voicemails.
I'll never use these again. Go with purple bricks, much better.... Read more
Seller
4th Apr 2022 (2 years ago)
Mark
Poor instore service still waiting for some information back that I requested two weeks ago... Read more
2nd Apr 2022 (2 years ago)
J Cochrane
Spoke with Eryn when renting my flat. Really friendly and helpful.... Read more
Tenant
30th Mar 2022 (2 years ago)
K Wu
Olivia and Eryn are fast movers and very much on the ball. They re-letted my property out within 2 days. Thank you.... Read more
Landlord
24th Mar 2022 (2 years ago)
M oates
They never answer the phone or get back to answer machine messages! I have tried to view three houses but they never get back to me. If I was selling I'd definitely not use this company.... Read more
23rd Mar 2022 (2 years ago)
A fernando
I'd like to say a huge thanks to J&C; despite the little knowledge I had on it, they helped me; especially Glenn, in all the works that has to be done in a very professional way. I can clearly remember how he helped me despite being on a holiday. I can guarantee you can that you can put your trust and faith in them to help you move forward with all your work.... Read more
23rd Mar 2022 (2 years ago)
S Breheny
Service received from Anthoulla Kattou was very good. She was professional and understanding about the stress involved when buying a property.... Read more
Buyer
16th Mar 2022 (2 years ago)
R Clatworthy
I'd just like to say a huge thank you to J&C for getting everything in place and their professionalism over the last few months, very well organised office and always kept in the loop by Lauren and especially by Ann in the sales team, you can put your trust and faith in them to help you move forward with your sale. Thanks Ann for your patience and excellent deliberation in all of this, much appreciated, Richy... Read more
Seller
24th Feb 2022 (2 years ago)
G b
I called three times over two weeks wanting to book a viewing and left messages asking for a return call.
I'm still waiting...
If I was selling my home it would not be with this estate agent.... Read more
7th Feb 2022 (3 years ago)
T parry
Very professional, pleasure to do business with.... Read more
2nd Feb 2022 (3 years ago)
S Johnston
Chelsey has been amazing, very professional and responsive through out the sale of buying our first home. I can not recommend Chelsey enough. Thank you for everything.... Read more
Buyer
31st Jan 2022 (3 years ago)
S Waters
Bobbi-Jo and Glenn from Jones and Chapman's Allerton branch in Liverpool have been extremely helpful in my search for a new home. They have responded quickly and professionally to all of my questions, and have made the buying experience as smooth as possible. I'm very pleased with the service I've received and would recommend them to others.... Read more
Buyer
30th Jan 2022 (3 years ago)
I Jessermino
Had a very easy, and professional service from Jones and Chapman. Eryn has been great in communication and detailing me in the process and really happy that they are carrying out the full management of my rental property.... Read more
Landlord
21st Jan 2022 (3 years ago)
H Ruan
Amazing staff very responsive and very helpful... Read more
21st Dec 2021 (3 years ago)
lauraperry05
As a buyer, Jones and Chapman were great; communicative, helping and efficient, throughout! Having had less favourable experiences as a buyer and renter, with other estate agent in the area, this was a welcome change! Having a sales progressor was particularly useful!
Especially appreciated at what I know is a busy and difficult time for so many of us.
Thank you all!... Read more
Buyer
11th Dec 2021 (3 years ago)
S Macdonald
Had a great experience with Jones & Chapman - Eryn was amazing from start to finish, kept me in the loop and was very responsive. I was at ease during the viewing & felt as though the company acted in my best interests throughout the process of submitting my application. Definitely recommend! Thanks again Eryn :)... Read more
30th Nov 2021 (3 years ago)
K Hamilton
Had a great experience with them. Always professional and quick to respond. Made a stressful time very pleasant. Would highly recommend.... Read more
29th Nov 2021 (3 years ago)
J Morris
Unfortunately nothink to do with renting nor selling.
To do with parking and the shocking attitude on one of the staff that had entirely nothink to do with her.!! Wasn’t her car so Why she come out with a stinking attitude towards me.I kindly asked if the parked car outside that was causing an obstruction could kindly be moved.!! The lady whose car it was never had no problems in moving but this other lady made it quite obvious she wanted an uproar over moving the vehicle stated to myself that Land Rover could even get through .. when proved wrong her attitude was shocking.!! Very professional... Read more
27th Nov 2021 (3 years ago)
T singh
Very very friendly staff... Read more
19th Nov 2021 (3 years ago)
D Rigby
Terrible. Didn’t show up to a viewing I had arranged, and completely ignore emails. Avoid!... Read more
6th Nov 2021 (3 years ago)
M Irmak
Eryn and Olivia guided me through from start to end when I rented my property in Liverpool.They are confident and know what they are doing.... Read more
Tenant
2nd Nov 2021 (3 years ago)
A Miteva
Excellent service, Eryn was so lovely and helpful when we were looking for a flat to rent. Very professional and timely in her responses to any questions we have. Cannot recommend enough and am very grateful.... Read more
Tenant
28th Oct 2021 (3 years ago)
P Garside
Excellent friendly service, can’t fault Dave,Olivia and Eryn great staff and a pleasure to deal with
Best estate agents ever ????
Very professional and went well above and beyond to help me... Read more
28th Oct 2021 (3 years ago)
O Gilhooley
Anthoulla was absolutely brilliant in helping us with our house purchase. It was a long and painful process due to delays with the chain through no fault of her own her own, she chased numerous parties on a daily basis and called me almost everyday to keep me updated. She was always available on the phone and email and was very patient and friendly. Thanks Ann and Jones & Chapman. Best wishes... Read more
Buyer
26th Oct 2021 (3 years ago)
A Allman
Very efficient service from start to completion. Valuation was thorough and the service they would provide was thoroughly explained. Sale was achieved very quickly. We were assigned a contact person who monitored everything and kept us well informed as well as access to the progress being made on line. I can not thank Anne enough for answering what might have seemed mundane questions in a patient and understanding manner. Nothing was too much trouble, Thank you.... Read more
Seller
20th Oct 2021 (3 years ago)
A Higham
Myself and my partner have had a lovely experience as first time buyers. Chelsey and Ashley have given us an enormous amount of support and knowledge on the road to getting our first home. We now have our own home and are really excited for the journey which we imagined to be extremely stressful but thanks to Chelsey and Ashley, had been wonderful.... Read more
Buyer
18th Oct 2021 (3 years ago)
R Koeck
Excellent and professional service from Chelsey and the rest of the team; thank you so much for your help and great communication with us.... Read more
18th Oct 2021 (3 years ago)
C Murray
I would like to say a massive thank you to Jones & Chapman for being amazing from start to finish during the house buying process. Bobbi from sales was outstanding and helped us find our perfect first home! Bobbi was professional from beginning to end and always kept in touch with frequent updates. Bobbi clearly understood what we wanted in our first home which helped massively. We got our mortgage by Elaine at Jones and Chapman and she also offered amazing customer service. As a first time buyer I had lots of questions and things I was unsure about but Elaine was always willing to help & found us the best mortgage deal for us. Finally, Ann our sales progressor communicated fantastically between myself and the seller, ensuring things moved on swiftly.
Overall 10/10 for all the staff mentioned, and a huge Thank you!!... Read more
Buyer
13th Oct 2021 (3 years ago)
L Calvert
Massive thanks to the team in helping me and my partner buy our first home! Special thanks to Bobbi and Elaine who really looked after us and made the whole experience as easy as possible. Would highly recommend to anybody!... Read more
Buyer
12th Oct 2021 (3 years ago)
G B
Amazing experience of buying a house, really helpful throughout our journey.... Read more
Buyer
6th Oct 2021 (3 years ago)
C Tennant
They have been really helpful throughout the buying process. After speaking with them, they regularly got in contact with houses for us to look at. They’re very responsive and always happy to help.... Read more
Buyer
5th Oct 2021 (3 years ago)
M K
I would like to thank Jones & Chapman for their professionalism throughout the process of selling my property. I particularly wish to extend gratitude to Ann for her dedication and efficiency. Ann is a dedicated member of staff who kept me informed throughout the process and relayed information in a courteous effective manner. I very much appreciate all her support and assistance. I would highly recommend Jones & Chapman to anyone wishing to buy or sell a property.... Read more
Seller
28th Sep 2021 (3 years ago)
T McGowan
Olivia and her team were absolutely amazing!!! So helpful throughout the application process. I would highly recommend using Jones and Chapman if you are considering letting in Liverpool.
Definitely 5 stars from me ????... Read more
Landlord
27th Sep 2021 (3 years ago)
S Bray
Excellent service, staff are always friendly and helpful.... Read more
9th Sep 2021 (3 years ago)
LeRoiDelaRue
Were informed that viewing of a house in L8 was tba then heard nothing. Left two voicemail messages a week apart asking for updates wrt viewing but never received a call back. After looking for a home for almost a year and prices increasing daily we were desperate not to be priced out or gazumped again. Maybe they're selling so well they didn't see the need to ring us but to not have the decency to let us know if the house was still for sale, removed or otherwise was very rude. Poor service and smacks of arrogance.... Read more
9th Aug 2021 (3 years ago)
A
Being a new landlord I found them very professional and helpful. Nothing was too much trouble. Made my experience as painless as possible - thanks Lettings Team, keep up the good work!... Read more
Landlord
4th Aug 2021 (3 years ago)
E Shalvey
Really disappointing service. Called daily about properties available and was told they would call back to arrange viewings.
Left my contact details with them 3 times and never received a call. Finally called again and was told all 3 properties that I was hoping to view were all sold.
Real shame, wouldn't recommend to anyone... Read more
7th Jul 2021 (3 years ago)
M ALI
Great communication and great service... Read more
28th Jun 2021 (3 years ago)
C Hayes
Terrible admin, they have the wrong email address for their client and so have been spamming me with emails for over a month and dont reply to my requests to remove my address. I cant seem to get rid of their emails so am writing a terrible review in the hope that someone might see it and act on this... Read more
25th Jun 2021 (3 years ago)
K Bickerstaff
Great experience with Jones and Chapman Allerton. As first time buyers, we can’t thank Ashley and Bobbi enough for their help and professionalism and walking us through this process. Would definitely recommend.... Read more
Buyer
24th Jun 2021 (3 years ago)
N Smith
As buyers, my wife and I cannot speak highly enough of Ann, the Sales Progression Manager, and Michelle, the Residential Sales Manager in the Allerton office. It has been a pleasure to deal with Ann and Michelle, who have been really helpful and professional during our purchase. Ann has gone out of her way to liaise with (and, when necessary, chase) all the parties involved to expedite the purchase and make it as stress-free as a house purchase can be. Both Ann and Michelle are a credit to Jones & Chapman.... Read more
Buyer
15th Jun 2021 (3 years ago)
L Bizarre
We used JCH'S Solicitors who were useless, we are still waiting for a completion statement 1 year after completion. Tried to find out from the completion team what time we were completing on the stated day. They didn't even realise we were due to complete. The Sales Manager Lee and his team were good, just the other side of things which completely let them down.... Read more
Seller
14th Jun 2021 (3 years ago)
J Moorby
I've been ealing with Ellie and I'm really happy with how she's understood what I'm looking for and made suggestions in both my next steps and properties I might like. It's a stressfull time and she's made it so much easier. Also the mortgage company I was referred to by Ellie has saved me a considerable amount too... Read more
Buyer
14th Jun 2021 (3 years ago)
J Oates
Very friendly and professional always happy to help you and answer ur enquiries ????... Read more
6th Jun 2021 (3 years ago)
J Cunningham
All of the staff we dealt with in the Allerton branch were extremely helpful and easy to deal with, however Ellie Lawler especially couldn't have done more to help us throughout the viewing/offering process. She was responsive and professional throughout, helping with the various services they could offer us and I wouldn't hesitate in recommending both Ellie & the Allerton Road to a friend.... Read more
Buyer
5th Jun 2021 (3 years ago)
A Jolly
I've been very happy with the prompt and efficient service at Jones & Chapman, and would recommend them without hesitation. Thanks!... Read more
4th Jun 2021 (3 years ago)
G Geering
As first time buyers, we cannot thank Jones & Chapman enough for their support with our sale so far. From the beginning, Ellie has been helpful and approachable. She took the time to get to know us and our property needs and found us exactly what we were looking for. Ashley's help as our mortgage advisor has also been invaluable - his expert advice allowed us to secure our perfect home in a way that was affordable and achievable. Once our offer was accepted, Ann began to support us with the sales process and she has been wonderful at giving solicitors a gentle nudge to ensure that we were not forgotten at the back of a long list! The whole team have been excellent and we are grateful for their support in guiding us through the complicated process at such a uniquely difficult time to buy. Thank you Ellie, Ashley, Ann and the team!... Read more
Buyer
4th Jun 2021 (3 years ago)
R Gordon-Jones
Ellie Lawler has been super helpful in guiding us through our first house purchase . She's been very responsive and eased any initial worries we had about the whole process. Thanks Ellie!... Read more
Buyer
3rd Jun 2021 (3 years ago)
S m
Great support and communication throughout the process. Solicitors recommended were very good also. I would definitely use again.... Read more
24th May 2021 (3 years ago)
E Dykstra
Affefah in Jones and Chapman was a big help and very professional handling my move. Very happy :)... Read more
Tenant
10th May 2021 (3 years ago)
S Jones
A great service from Ann keeping things moving along and everyone updated, up and down the chain, so helpful and professional. Thank you!... Read more
1st May 2021 (3 years ago)
C Williams
Very poor. Wouldn't use again. Totally disorganised... Read more
30th Apr 2021 (3 years ago)
R Hepburn
I cannot praise the Jones & Chapman team at Allerton Road highly enough. They quickly and professionally marketed our property, obtained an offer above the asking price in less than 3 weeks, and then progressed the sale through to a successful completion in a very professional manner in just over 2 months. And they kept us well informed throughout the process in a very friendly manner. Many thanks to Carol, Karon, Bobbi, Chris and of course Ann.... Read more
Seller
29th Apr 2021 (3 years ago)
I R
We would like to thank Jones & Chapman for their considerate services and quickest feedback. They are very professional from the beginning to the final completion. Ashley provided very efficient mortgage advice. Ann has followed up and effectively helped the whole process to the completion. She communicated in an active and friendly way with me and helped to get quickly the response from the vendor's solicitor. I am very impressed by her effciency and very kind communications. Many thanks also goes to Ellie who was very patient to show us the house and shared us information about the outstanding school options. On the whole, I believe this is a very good and pleasant team. I highly recommend to use Jones & Chapman to purchase property.... Read more
Buyer
28th Apr 2021 (3 years ago)
D Mathison
Having contacted several estate agents as a prospective buyer, Jones & Chapman were consistently the most responsive and professional I came across.
This was a major factor in choosing them to also sell my property. They have been helpful and informative throughout both the selling and buying process.
I wouldn't hesitate to use them again if I ever sold another property.... Read more
Seller
28th Apr 2021 (3 years ago)
H Santamera
I recently let my property with Jones and Chapman, Alex was my Lettings Negotiator. Alex was excellent, friendly and professional. I am very happy with the service.
Helene... Read more
Landlord
27th Apr 2021 (3 years ago)
A Crawford
Ann was amazing kept me informed every step of the way. She was helpful thank you so much Ann for all your help.... Read more
26th Mar 2021 (3 years ago)
M McLay
The service we received from Jones and Chapman in Allerton has been first class. They work hard and delivered with the sale of our property and the their advise was indispensable when secure our new property. Thank you so much!... Read more
Seller
16th Mar 2021 (3 years ago)
C Murray
I couldn’t be happier with the help, guidance and professionalism of everyone I’ve dealt with at Jones & Chapman. I spotted a rental property on Rightmove and got in touch. Within a matter of only two days I had a viewing, an application and had secured the place and this was all down to the hardworking lettings negotiators at this estate agents. I dealt mainly with Afeefah and Alex and found both to be so knowledgeable, professional and always on hand to answer any questions. Any communication has been quick and responsive and everything has been so rigorous, thorough and detailed. The application process was all done online which really took out any of the faff or hassle, too. It’s pretty clear that the staff at Jones & Chapman really know what they’re about and I’m very grateful for all of their help so far.... Read more
Tenant
13th Mar 2021 (3 years ago)
I Bell
Met Alex Holt on a Tuesday to talk about letting one of properties and she had it let by the weekend. Great to work with, always prompt, polite, thorough and professional. Thanks again!!... Read more
Landlord
11th Mar 2021 (3 years ago)
E Walsh
A bit disappointed with the progression side of things at Jones and chapman. We didn’t hear from them until weeks and weeks after we had our offer accepted, didn’t feel proactive at all. Towards the end of the sale I found them quite unhelpful- messages got confused, things had to be explained repeatedly, and questions weren’t answered properly. The agent we sold with was far more professional and proactive. I assume they are very busy at the moment so it might’ve been a one off but in my experience there are much better agents in Liverpool.... Read more
Seller
5th Mar 2021 (3 years ago)
P Corran
Excellent customer service from Afeefah and Michael. They made the process very easy. They were both very helpful and knowledgeable .... Read more
2nd Mar 2021 (3 years ago)
M Burgess-Evans

Recently contacted Jones and Chapman to arrange a viewing after seeing multiple apartments for sale that they had advertised on Right Move. The woman I spoke to wouldn’t arrange a viewing until I had agreed to have a call with one of their mortgage advisors despite me telling her several times that I wasn’t interested in any other properties, I already had a broker I was dealing with and I wasn’t interested in finding out about getting a better yield on other properties. She booked the appointment (as I couldn’t progress without this). In the meantime I had sorted my mortgage with my broker and cancelled the appointment with Jones and Chapman. I then contacted them again to arrange a viewing only to be told that the property (they had multiple advertised on Right Move) had now gone! Total waste of time! Having purchased many houses over the past few years, this was by far the most long winded and poor service I’ve received from an Agent in Liverpool. I’ve since contacted another agent who also had an apartment advertised in the same building and arranged a viewing straight away. I really wouldn’t recommend dealing with Jones and Chapman and if this is how they sell properties I wouldn’t list any of my properties with them in the future!... Read more
Buyer
2nd Mar 2021 (3 years ago)
S Kern
I recently purchased a property through Jones & Chapman, where much of my experience was handled by Ann K in their Sales Progression Team. Ann was excellent and a great support throughout the whole process, keeping me informed of any updates as and when they occurred. Furthermore I believe we would still be stuck in a long conveyancing process if it weren't for Ann's support and negotiating on all sides of the fence, liaising with ourselves, the vendor and maintaining the pressure on the solicitors to see the deal across the finish line.
I think i've spoken with Ann twice a week for the last 6 months, so will miss our catch-ups!
It was a pleasure working with Ann and Jones & Chapman during this purchase.... Read more
Buyer
1st Mar 2021 (3 years ago)
K Burns
just sold our house through Jones and Chapman Allerton Rd - what a great bunch of people - they made sure everything went to plan.... Read more
Seller
1st Mar 2021 (3 years ago)
S Morland
I used a search website to get a valuation of my house for a remortgage and a number of estate agents appeared - 6 in total. Out of the 6, 2 responded. One, who I will keep nameless, wanted £100 + VAT for the service and emailed, whereas Jones Chapman rang me directly, and showed a professional level of personal service that is slowly diminishing in the world. The booking was confirmed for the next day and the detail in the responses from the valuation were 2nd to none. Will be using them in the future - most definitely.... Read more
24th Feb 2021 (3 years ago)
L Yan
Recently l have bought a property from Jones & Chapman Allerton road branch. I really appreciate that the service they have done for me.
Excellent service from a great sale team: Ashley provided the very efficient mortgage advice, Bobbi have kept us updated with everything along with way through all processes. Many thanks to Ann K on the Sales Progression Team who worked very hard to negotiate with seller and solicitors and kept us updated everything before exchanging the contract. I highly recommend to use Jones & Chapman to purchase property.... Read more
Buyer
22nd Feb 2021 (3 years ago)
J Ewen
The lady that dealt with our call had a really unhelpful attitude and despite taking our details and telling us she would call back to arrange a viewing on a property (hopefully on that day), we didn't hear anything back.... Read more
17th Nov 2020 (4 years ago)
G F
Wouldn't trust this group to sell my garden shed. Inconsistent and inattentive to detail.... Read more
15th Nov 2020 (4 years ago)
F Fyles
I bought a property through Jones and Chapman (first-time buyer), and they were very professional throughout the process. Despite the difficulties of lockdown/CoVid they were timely in their responses and were able to help guide me through the buying process, and field any questions I had about what would happen next! Bobbi-Jo from the sales team was very helpful, and kept me in the loop about what was happening with my offer as well!... Read more
Buyer
2nd Nov 2020 (4 years ago)
F Rose
Honest, realistic, good advice.... Read more
27th Oct 2020 (4 years ago)
R Morrison
Many thanks to Ann K on the Sales Progression Team and to Carole and her Team at Allerton Road branch, I really appreciate all your help with my sale and for getting the job done quickly and professionally during the difficult days of Covid 19. Thank you again.... Read more
Seller
27th Oct 2020 (4 years ago)
p8jad
It brings me great pleasure to write this review of my very positive experience with Jones & Chapman Estate Agents. I was delighted to be assisted in my search by such wonderful and dedicated professionals. Nothing seemed to be too much trouble for Afeefah Khan. She was attentive to our specific needs as tenants and extremely knowledgeable. Afeefah’s amiable and pleasant manner on the phone was a delight. She was extremely reliable and never failed to answer our queries by phone and by email.
I was also extremely impressed when witnessing the teamwork of the letting staff. The respect that they have for each other was clearly evident and this truly instils confidence in their people. I would like to sincerely thank Afeefah for her diligence and efficient administration. I would also like to thank Alex. She was extremely welcoming and friendly whilst also maintaining one hundred percent professionalism.... Read more
Tenant
23rd Oct 2020 (4 years ago)
J Hughes
Didn't respond to my email or telephone enquiries to say if the flat was available or gone shame really... Read more
20th Oct 2020 (4 years ago)
J Wiltshire

Beware, if you're a tenant renting and not a landlord / buying a place, they don't care about your problems because you aren't bringing in a lot of money - This is the feeling I got trying to get anything done with Jones & Chapman (Allerton road).
And from reading the other reviews apparently just avoid them in all cases.
No communication, poor attitude and very unhelpful on multiple occasions.
This was over a year ago as we spent a long time trying to get in contact to get our deposit back which was also poorly managed (not at all managed) by jones & chapman.
For example I spent a few weeks sleeping on a friend's floor as the flat wasnt ready at short notice when we were due to move in, I managed to extend a few weeks with my old landlord but eventually had to move out.
Every week they would tell us next week, then they told us we definitely would move in next week, didnt happen.
Every day we would call them, every day they would say "definitely tomorrow, we'll call you when we know"
Every day we would struggle to get in touch with them to find out they needed yet another day, they never called us back when they claimed they would, we had to chase them at every turn.
When we finally got the keys and moved in, there were holes with cables coming out of them where a few of the lightbulbs should have been, we learned during winter that the radiators didn't work and we had to figure out the issue with the boiler and drain them ourselves.
Trying to get the deposit back they just washed their hands of us and pointed us back at our landlord (Who was great by the way, no issue with him)
At every turn they took as little responsibility as possible and pointed the finger somewhere else (Taking a week to even reply to maybe half of our emails).
Also when we moved out and were trying to get in contact with them about the deposit, our main point of contact via email was removed from the system and we weren't notified until we called the branch to ask why we weren't getting any replies.
Avoid. Just about everything with my new estate agent is heavenly by comparison.
Would give 0 stars if possible.... Read more
Tenant
15th Oct 2020 (4 years ago)
A Dodd
Absolutely fabulous mortgage advisor Elaine, has been so helpful in sorting our mortgage out. Very friendly staff.... Read more
15th Sep 2020 (4 years ago)
S Cavanagh
Sold my house very quickly... Read more
Seller
6th Sep 2020 (4 years ago)
C prevailer
Fantastic service by Alexandra Holt
Very responsive and kind... Read more
4th Aug 2020 (4 years ago)
N Gerothanasis
Very helpful and accommodating. Would highly recommend them. Alexandra Holt who used to spoke with was experienced and very helpful .... Read more
3rd Aug 2020 (4 years ago)
S zhou
very good service overall. working hard for you. dedicated team for selling you property.
Trustworthy.... Read more
Seller
17th Jul 2020 (4 years ago)
T Samuel
During the Covid-19 outbreak they were one of only a limited number of agencies not actively marketing and seeking a new tenant on my behalf. Once they did get into action they were very efficient and effective.
Admit to having had mixed experiences with their service in the past but of very recent times James has been consistently good whilst Rory is very efficient at turning things round quickly.... Read more
Landlord
13th Jul 2020 (4 years ago)
S Flewitt
Supportive and good communications following the turbulent period caused by covid.
Good negotiations made with a vendor on my behalf to secure the property I wanted.
Would recommend and use JC again... Read more
Buyer
3rd Jul 2020 (4 years ago)
A Keeshan
Alex and Andy were excellent in getting my property let, Would recommend and will definitely use again, Very professional and kept informed of viewings and offers. 5*... Read more
Landlord
2nd Jul 2020 (4 years ago)
K Shone
Couldn't thank Alex enough for assisting me and partner finding our new home
Great service and I wouldn't hesitate going back to Jones and Chapman in the future
thanks guys!!!... Read more
2nd Jul 2020 (4 years ago)
M Wieczorek
We had a great experience with them. Helped to buy a house start to finish and have been supportive. Took the stress away. Elaine has been great and helpful. ????... Read more
Buyer
25th Jun 2020 (4 years ago)
J Wilson

Really surprised by the lack of professionalism and arrogance regarding sales at this agents. I’m a first time buyer, starting a new family and was expecting a helpful and informed introduction to buying our first home. Find the reasons below.
We first contacted the agent Michelle, and informed we are strongly interested in a house on the website, have been accepted for a mortgage, and would like to make a cash offer, what was around 5% shy of the asking price, what was O.I.R.O.
Michelle then informed us the offer was too low and that the seller wants the highest bidder, so we immediately requested a second viewing and informed we could improve our offer. Michelle then informed there was higher offers already, but wouldn’t disclose the details, then questioned the integrity of our mortgage.
As we were strongly interested in the house, we asked to arrange a meeting to prove credentials of our mortgage and confirmed we would visit the branch before the second visit on the property, which was today at 12pm.
At 10am we received a message via TXT saying the meeting was cancelled. Upon calling the estate agents and asking for Michelle, we was informed the property owner has accepted a cash offer. Showing our distress at why we wasn’t informed to we couldn’t make a counter-offer, Michelle rudely recommended another house the agents are selling (what was £50,000 more than the house we were interested in!)
Sure enough we have cancelled the 12pm meeting. I would highly recommend NOT to use this agents, especially if you’re a first time buyer, as we have been misinformed and undermined from the minute we have contacted and shown interested in the housing market. Very bad experience!... Read more
Buyer
3rd Jun 2020 (4 years ago)
B M
Absolutely no response to emails, or guidance given regarding Covid-19 & rent. Not even a statement or advice on their website... Read more
Tenant
9th Apr 2020 (4 years ago)
P vaal
Renting my house through Jone and chapman
Couldn’t be easier.
The staff in the rental department are amazing and very friendly and
Helpful getting your property on the market for rental .
I thank the girls @ Jones & chapman 5 * all around
Thanks peter de .... Read more
Landlord
18th Feb 2020 (4 years ago)
B Powell
Would love to thank Bobbi & Alex for all their help when me & my partner where looking at our first home together! They was both very friendly & professional and kept us updated throughout the experience, made things a little less stressful along the way! Thank you both.... Read more
18th Feb 2020 (4 years ago)
C Spence
The team really helped me through the process of my move. Great support when called upon.... Read more
24th Jan 2020 (5 years ago)
Z N
I was recently assisted by Bobbi and Alex, when seeking to rent a property. These ladies provided an outstanding service, they where so helpful and frequently went out of their way to assist me in any way they could, and allowed for a smooth and efficient house move in what was a very stressful time! They continued to keep in touch throughout the whole process, and where always on hand to answer any of my thousand and one questions. I can’t thank them enough!... Read more
Tenant
31st Dec 2019 (5 years ago)
R Chudley
My friend and I moved into a rented property managed by Jones & chapman at the end of October. Alexandra was very friendly, efficient and happy to help us where possible.... Read more
Tenant
30th Dec 2019 (5 years ago)
T Lander
Let out my house in Old Swan with J&C and they were helpful, professional and courteous. Always answered my emails and calls promptly.... Read more
Landlord
21st Dec 2019 (5 years ago)
P Doherty
Thank you to Jones and Chapman for negotiating me through the sale of our parent''s property.
They were happy to answer any queries and very patient and understanding through a painful process.
I must say that Anthoulla Kattou was a real support and helped power through to the completion and for that I really appreciate her efforts. She's a real asset to the team.
I.would highly recommend this company.... Read more
Seller
17th Dec 2019 (5 years ago)
M Williams
10/10 service from Laura from the Allerton office, who we found to be very professional but also down to earth, and was very informative throughout the whole process.... Read more
16th Dec 2019 (5 years ago)
R Foulkes
Me and my partner recently bought our first home through Jones and Chapman and could not thank them more. Being first time buyers we had no idea of the process or what was to come and where really nervous. Chris from day one put our nerves at ease and sat down and explained everything to us as well as being quick to offer us several properties with one of them now being our dream first home. Once again thank you Chris and the team! Would highly recommend to anyone!... Read more
Buyer
16th Dec 2019 (5 years ago)
M Harmon
Time after time Michelle at Jones and Chapman has been brilliant and anyone who we've recommended her and J&C to, say the same thing. Couldn't recommend enough!!... Read more
12th Dec 2019 (5 years ago)
S molloy
I Recently purchased a property via Jones and Chapman I dealt with Ashley throughout the process and was very impressed with his knowledge and help throughout. I would highly recomend purchasing or selling your property via the Allerton branch. Very impressed.... Read more
Buyer
11th Dec 2019 (5 years ago)
S Kelly
Excellent service provided by Lauren when me and my wife where buying our first house. Very professional and all went through without any issues. As first time buyers we thought it would be a stressful experience but Lauren got us through it easily and swiftly. Would definitely recommend to other in the future.... Read more
Buyer
11th Dec 2019 (5 years ago)
L mc
Ellie Lawler has been a huge help through the purchase of my latest property through auction.
Thanks Ellie for being so helpful and accompanying!! Will definitely recommend!!... Read more
Buyer
11th Dec 2019 (5 years ago)
T Marsden
Recently rented a property via Jones & Chapman. Having dealt with some truly awful city centre letting agents in the past, I have been pleasantly surprised by my experiences with them. Agents Alex and Bobbi always dealt with my queries in a polite and friendly manner, and were accommodating when I was slightly late to a viewing last thing on a Friday! The process of signing everything and putting the agreement in place (including bills, made convenient by one of their affiliate companies) was efficient and I was kept in the loop constantly. Three weeks later here I am keys in hand with a lovely, well-maintained apartment to rent for the foreeseable future. Keep up the good work ladies!... Read more
Tenant
2nd Dec 2019 (5 years ago)
A Fisher
I cannot thank them enough. We really really was desperate for a property due to being homeless and let down by another estate agent. We managed to find a perfect home and we moved in 1 week later, Bobbi-Jo & Nicola have been the most efficient people ever. We got constant updates, was always kept in the loop. For the first time we didn't have to do the chasing which made the move so much easier, they work incredibly hard i cannot recommend them enough. We plan on using them again next time we move due to how incredible they were. highly recommended. THANK YOU!!... Read more
Tenant
25th Nov 2019 (5 years ago)
A kennedy
The mtg advisor is excellent... Read more
17th Nov 2019 (5 years ago)
D Mcgiveron
We were so pleased with the service from jones and chapman. The staff were really supportive and helped to make our move as seamless as possible. Carol was excellent at keeping in touch and updating when needed. We would highly recommend to anyone.... Read more
4th Nov 2019 (5 years ago)
Sein
Bad experience, would never buy or sell with this company... Read more
2nd Nov 2019 (5 years ago)
K Conteh
Carol Walton was the face of Jones and Chapman for me. She navigated me through all my fears about buying my apartment. She listened and advised, she was always a telephone call or an email away.
I now own my apartment, which I love.......I couldn’t thank Carol and the Jones and Chapman team at Allerton Road enough !!!... Read more
Buyer
28th Oct 2019 (5 years ago)
J Monaghan
Had the girls recently rent out a property of mine as I’ve used this company for many years and they always do a great job, professional, honest and communicate with you well
They always get me the right tenants and do so quickly so I don’t have any voids
They very much deserved the chocolates and flowers I got them for doing such a great job ????
Jim... Read more
Landlord
25th Oct 2019 (5 years ago)
A Magadah
So we dealt with Bobbi and Alex and we’ve got nothing but good things to say about them and the J&C staff. They did everything possible to assist us in a tricky (the best word I can find) house move! They made everything less stressful, reduced any potential stresses and did it with the best of intentions! We’ve not only had good agents, we’ve made two new friends :) thanks again!... Read more
3rd Oct 2019 (5 years ago)
R J
Fantastic estate agent. Always responsive and friendly. Highly recommended.... Read more
3rd Oct 2019 (5 years ago)
G Kervin
Honestly couldn’t have received better customer service. Bobbi assisted me with my move in every way possible and really went out of her way to help me. I could honestly not have asked or expected more. I was moving out in a hurry and under quite difficult circumstances and Bobbi was so efficient; always had time to speak to me, kept me up to date with everything and genuinely went above and beyond to get me moved into my new home as quickly as possible. Could not be more impressed with the service I received!! Thank you Bobbi!... Read more
Tenant
1st Oct 2019 (5 years ago)
A Smith
When time of the essence a positive result acheived... Read more
1st Oct 2019 (5 years ago)
L Tucker
Having found our previous home through the Allerton branch of Jones and Chapman, we were keen to stick with them when we moved. Having had bad experiences with letting agents in the past, we can’t praise the staff at the Allerton branch enough for how helpful they have been through both house moves. With our most recent move, Nicola and Alex were fantastic; both so friendly and supportive. All the staff are always polite and happy to help. Having family that rent their houses through Jones and Chapman also, we know how invaluable they are from both a landlord and tenants’ perspective.... Read more
30th Sep 2019 (5 years ago)
J Singh
I feel like if your a seller with this company they will not have your personal interest at heart if your a buyer by all means the service is great. One they have you registered they are no help at all and they lie and tell you what you want to hear. All for the buyer not for the seller.... Read more
Seller
25th Sep 2019 (5 years ago)
L Devlin
Dealt with Nicola and Alex throughout the process of letting out my flat. Both were lovely and helpful at all stages.... Read more
Landlord
18th Sep 2019 (5 years ago)
M L
Absolutely fantastic customer service. Couldn't have been smoother and very friendly staff! Would highly recommend!... Read more
10th Sep 2019 (5 years ago)
E Duffy
Nicola is a credit to Jones and Chapman as she went out of her way to assist me with my move. However through the process I have been promised the premises would be cleaned and grass cut as well as a few other issues I have reported and almost a month on I am still waiting and have had no contact.
As well as this I had spoken to Alex prior to the move for updates and experienced poor customer service and quite abrupt and rude. Not understanding of my situation at all... Read more
Tenant
29th Aug 2019 (5 years ago)
E cague
We dealt with Alex mainly to arrange letting our home in liverpool. Alex made our move from ireland to england stress free! She was very accomodating on our viewing appointments!a very genuine person and efficient with the letting and paperwork process. I really appreciated how timely her communication was and nothing was too much to ask. Nicola has also been great with our moving journey . Thank you guys!! Would highly reccommend!!... Read more
Landlord
15th Aug 2019 (5 years ago)
skymir
I am very disappointed with the service I received. I had an offer accepted on a house and staff at Jones and Chapman agreed to send their own surveyor in because I had concerns about the woodwork. When I did not hear anything back I phoned the office and left a message on their answerphone but was never called back. When I phoned again I was told that another buyer was now proceeding with the property. When I questioned why I had not been informed the reply was 'well we're telling you now'. Highly unprofessional.... Read more
Buyer
2nd Aug 2019 (5 years ago)
D McIntyre
Nicola and all the team were very helpful in securing us a tenant for our property, they were especially good in helping us navigate the letting process as this was our first time.
Many thanks and looking forward to continuing to work with you!
Dean and Sarah McIntyre... Read more
Landlord
16th Jul 2019 (5 years ago)
A Owens
Bought our first home through Jones & Chapman and dealt with Carol. Could not have been more helpful from start to finish. From exchanging offers between myself and the seller to giving lists of local solicitors for the exchange of contracts, the whole transition period was smooth from start to finish. Highly recommend... Read more
Buyer
12th Jul 2019 (5 years ago)
S o'connor
I recently dealt with Carol at Jones and Chapman in the move of my flat. I found she was Very helpful and attentive to all my enquiries. Quick responses and very knowledgeable, I would highly recommend. 5 stars.... Read more
12th Jul 2019 (5 years ago)
D james
Hi , had the pleasure of dealing with carol in the move of my flat recently , she showed great market awareness and was very attentive to my personal needs even as a manager which i did not exspect at all . 5 stars... Read more
12th Jul 2019 (5 years ago)
A Littlemore
Experience as a first time buyer was made really easy by Carol, always went the extra mile to help me out, would recommend for anyone. Thank you!... Read more
Buyer
12th Jul 2019 (5 years ago)
Kate
I recently as a first time buyer bought a house from jones and chapman , I dealt with carol who was more helpful than I would of hoped ! Very smooth transition from survey to completion. Would defiantly recommend... Read more
Buyer
11th Jul 2019 (5 years ago)
E Petrou
The agents here are always ready to help with whatever happens throughout the application process (which is done with a different company for tenant vetting) and the flat I'm renting through them is lovely. Throughout the whole experience, from the viewing, to answering questions, and helping with the application process, Jones & Chapman were great. Highly recommended!... Read more
Tenant
11th Jul 2019 (5 years ago)
A Horvath
We have been let down with the baby as Vendor has failed to attend today at Faraday street. Hasen't even tryed to contact us and also faild to respond.... Read more
7th Jul 2019 (5 years ago)
L Johansson
They where friendly and polite and told me not to bother installing a new kitchen and bathroom and re decorate the whole house as some other estate agents told me... Read more
Seller
27th Jun 2019 (5 years ago)
J pelota
Shocking sales team. Rang five times *and* emailed for a viewing and didn't get a single reply despite being told every time I would.... Read more
26th Jun 2019 (5 years ago)
S Deshpande
Worst experience till now. Neither agency care about tenant nor the property owner. Got my tenant deposit after 1.5 months! Not a trustworthy agency.... Read more
Landlord
16th May 2019 (5 years ago)
Game0verFool
I am a buyer trying to arrange a viewing of a flat listed on Zoopla. So far despite my best efforts over the course of the past 2 weeks I have not received any contact in reply to numerous messages and calls. If I was a seller I wouldn't bother with these jokers for that reason alone.... Read more
Buyer
25th Apr 2019 (5 years ago)
D Mardale
Veeeeeerrrrryyyy bad. It took me almost 5 months to get my deposit back after leaving . You can't get hold of the letting agents on the phone, management company is awful but accounts department seems to be somewhat reliable. I rang them weekly (at least) and was told i'll be called right back(james from management had a habit of promising things and not deliver).... Read more
Tenant
25th Mar 2019 (5 years ago)
S Brooks
I have recently rented out two houses through Jones & Chapman and they have been excellent throughout the entire process. Nicola Vaughan and the team are highly professional, helpful and friendly and have advised me at every stage making the rentals go as smooth as possible from start to finish. Everyone in the office aways goes above and beyond and the maintenance team are great to deal with. I would highly recommend anyone to use Jones & Chapman and definitely use them again in the future.... Read more
Landlord
18th Mar 2019 (5 years ago)
A Stafford
Professional and explains the process.... Read more
11th Mar 2019 (5 years ago)
S Shellard
Such a helpful and friendly team! Especially Nicola Vaughan, thank you for all your help!... Read more
7th Mar 2019 (5 years ago)
I S
Recently moved out of an apartment and Jones & Chapman were really excellent throughout the whole process. Communication regarding access for viewings was spot on. Their support and caring attitude was of immense help when communicating with the apartment management company. Customer service A+++ !! Many thanks!!... Read more
Tenant
15th Feb 2019 (5 years ago)
K Foster
The service and assistance from Nicola V and the team has been fantastic, I would very much recommend them to anyone looking to let a property.... Read more
Landlord
4th Feb 2019 (6 years ago)
J Powell
We had a very tricky sale with lots of obstacles
But the staff were very helpful and Carol the manager was an excellent coordinator in the last few weeks.... Read more
Seller
1st Feb 2019 (6 years ago)
A Fewtrell
I’ve recently bought a flat through Jones & Chapman and through no fault of their own the process took a long time. Without Kelly & Lauren (who work for the estate agent) I genuinely believe I still wouldn’t be in the flat. They were absolutely brilliant whenever I needed anything. Couldn’t recommend them enough!... Read more
Buyer
30th Jan 2019 (6 years ago)
E Suggett
Do not use this company. 6 months later, they still owe us money and Carol Walton - the manager - ignores our emails.
We sold our house thought them, and the information they gave us was incorrect - meaning we paid more than they told us. They were unhelpful, money grabbing and incompetent. We have not had an apology, and have now sought legal action against them. Unbelievable - a company that is meant to help you through a stressful time, only adds to it! So disappointing.... Read more
Seller
23rd Jan 2019 (6 years ago)
E Murphy
I bought a flat just over 2 years ago that was being advertised by Jones and Chapman. The sale went smoothly and was completed in a timely fashion. So for this reason, when I needed to let out the same property as quickly as possible I didn't hesitate to contact them to put it on the market for me. An agent (Nicola) was round to discuss everything the very next day and stayed in contact with me throughout the process to advice and reassure! All the members of the team I've dealt with are highly experienced, friendly and helpful. Nothing is too much of an ask (and I asked a lot - I'm new to all things property!) I would recommend the branch to anyone selling or letting, I now have a great tenant in my property and the whole process took less than two months. Very pleased I chose them!... Read more
Landlord
21st Jan 2019 (6 years ago)
K Farrelly

We were quite disappointed with the process of agreeing a tenancy through J&C at Allerton Road. We had a great start with our letting agent who was very helpful during the viewing and assured we would secure the property throughout the referencing process. However, the process of getting the tenancy set up and move in proved more difficult than it should have been and this could have been prevented. We were assured that the property would receive professional cleaning before we moved in, but the place hadn't been cleaned at all. Rotten food in the fridge, lots of mould in the shower room, and a faulty window that was jammed open letting in the cold.
We moved into our property on the Friday and on Saturday received a surprise visit from the letting agent after confusion over the keys and apartment numbers between another member of the Allerton Road team. It felt very unprofessional and a breach of privacy, especially as they had a couple with them to view the property and asked if they could come in and look around our apartment while they were there. The letting agent in question realised quickly that it was unprofessional and left quite embarrassed. Mistakes like this happen all the time and we completely understand that, but far too many errors were made in the referencing and move-in process that could have been accounted for if the team at Allerton Road worked better together and communicated with each other more. Despite all the errors along the way we are happy we secured the property that we are living in now, we love the location and building, and are happy to be dealing with our landlord directly now.... Read more
Tenant
20th Dec 2018 (6 years ago)
I Butchard
Recently sold my house through this office, Steve gave me an honest valuation and good advice on how to market my property. The whole team worked hard to get me into my new home. Well done. Will recommend.... Read more
Seller
27th Nov 2018 (6 years ago)
J Harrison
I can't praise Carol, Steven, Kelly, Michelle, Lauren and Michael highly enough. They were simply wonderful helping us sell our apartment so quickly, taking all the stress off our shoulders in a transaction which took just 4 weeks from start to finish. A simply superb, professional service. What more could anyone want. Jeremy & Gill Harrison... Read more
Seller
2nd Nov 2018 (6 years ago)
A Whittaker
Bought a house through this agent with the help of Noeleen recently. She spent time with me to find out in detail what I really wanted in a house. I felt like she was interested in me and not just ticking box's. This resulted in me finding just what I was looking for with her help. I kept everything with the agent as she advised, & she sorted out my solicitor and advised me to see Elaine her Mortgage Advisor, who explained all the costs involved, & who got me a great mortgage deal. Noeleen was so polite & friendly & nothing is too much trouble for her. Thanks Again for all your help.... Read more
Buyer
25th Oct 2018 (6 years ago)
M Higginson
Very impressed with Carol from the first meeting. She possesses a vast wealth of knowledge on all aspects of property (and life) and was always available to help and calm the situation, whatever curveball was thrown and whichever direction it came from. Know we picked the right Estate Agents and would have no hesitation in recommending or using again. A great team effort. Thank you.... Read more
24th Oct 2018 (6 years ago)
B Carmichael
Sold my home recently through this agent, had a great experience from my original call for someone to value my property, until I exchanged. Friendly really helpful staff, who seem very experienced in the whole process. A special mention to Nic Jones in the Admin Dept, who was really helpful in helping me to decide on the best photo's for my brochure, with a great write up description of the property. Her prompt action's & responses got my house up & running in record time, and this resulted in offers coming in quickly for me. Thanks again, what a great team..... Read more
Seller
19th Oct 2018 (6 years ago)
B Matthews
I sold through this agent recently. The buyer was a First time buyer, and very anxious about the whole process. Kelly the in- house
Sales Progressor, did a great job of keeping us both updated and aware of the process. A few hiccups along the way, were swiftly sorted by Kelly and her team. Using there in house solicitor as advised when I put my house on the market also really helped. Thanks Kelly for making it a smooth move..... Read more
Seller
18th Oct 2018 (6 years ago)
J Holland
Helped us every step of the way .carol was a star. So supportive and on hand to answer all our questions and reassuring when things were taking longer than expected.... Read more
14th Oct 2018 (6 years ago)
C Jennings
Thanks to Carol and her team, she did an amazing job with communication and updating us at all key stages.
Experienced and professional at all times, couldn’t recommend more highly.... Read more
12th Oct 2018 (6 years ago)
A O'CONNOR
all appointments were kept and punctual. A new tenant was found within a couple of days. I Will have no hesitation using Jones & Chapman again... Read more
Landlord
4th Oct 2018 (6 years ago)
L Seddon
I’ve used Jones and Chapman for several years now. I have been both a landlord and tenant and have found the service professional and exceptional.... Read more
26th Sep 2018 (6 years ago)
C Reid
Recently bought and sold through the Allerton Road office and couldn’t be more happy with the result - very happy in my dream home! Especially Lauren and Kelly who gave me regular updates and acted in a friendly and professional manner. Lee was also a huge help in securing my mortgage and making sure I knew exactly what costs I would come up against. Thank you again!!... Read more
Seller
24th Sep 2018 (6 years ago)
N W
Couldn't be happier with this branch for helping me sell my house. The team were really helpful, great service. Also massive thank you to Carol for going above and beyond. Very efficient, professional. Thank you.... Read more
Seller
23rd Sep 2018 (6 years ago)
R Harvey
We drove for 4 hours to view just one lovely flat advertised with this company and NO ONE TURNED UP TO MEET US. Absolutely pathetic service.... Read more
27th Jul 2018 (6 years ago)
C Dean
Well done , very impressed, excellent service, highly recommend, fast, friendly, and good fees, thanks to all the team including Lauren and Cheryl who worked hard to impress - well done... Read more
25th Jul 2018 (6 years ago)
H Spiby-Vann
I was very pleased with their service. They are friendly and efficient, accommodating yet firm when they need to be and they continue to be a support even after the sale has completed.... Read more
Seller
25th Jul 2018 (6 years ago)
Shaun
Awful service, arranged a viewing and they didn't show up saying I didn't make a booking!... Read more
21st Jul 2018 (6 years ago)
M Ifill
Had a bad experience,property up for sale for over a year hardly any viewings,rude and unprofessional staff took my property down and went with another agent property sold in two weeks.... Read more
Seller
6th Jul 2018 (6 years ago)
S Fisher
The whole team where fantastic and helped us secure our dream home- highly recommended.... Read more
Buyer
27th Jun 2018 (6 years ago)
A Mercer
Excellent Service - the whole team kept us informed right the way through the process and really went above and beyond.... Read more
27th Jun 2018 (6 years ago)
A Papadopoulos
We have worked with Nicola Vaughan (Lettings Manager) at Jones & Chapman now for many years. They manage a number of properties for us in Liverpool. Nicola and her team are always professional, efficient and provide a good level of service. We look forward to working with and building upon our business relationship for the foreseeable future. Kind regards Capital Finance & Investment Management Ltd... Read more
Landlord
22nd Jun 2018 (6 years ago)
R rugen

I have been helped by the lettings team at Jones and Chapman and found them to be extremely efficient, supportive, knowledgable and considerate. My experience of companies in this industry is sadly less than desirable on the whole but the team here firmly buck that trend and were extremely professional and delivered results. Nicola and Kate had sound, detailed knowledge of area specific rental markets and I feel strike an excellent and fair balance between the needs for tenants in terms of their home and landlords in terms of their business. They spend time and effort to achieve the right solution for all involved and if the property was not exactly what a person is looking for they would continue to search or work to find that for them. Equally should a tenants profile not be a good match for a specific property, they would avoid the common pitfall of just "getting it rented asap" and work to find the right match. The company strikes another rare balance (in my view) in terms of the benefits that can traditionally be associated with large OR small companies (but rarely both): They are part of a wider large corporation so offer extensive assurance and security in terms of their governance and processes, however the team I worked with were small, local and offered excellent, tailored customer service.
In summary my experience of Jones and Chapman Lettings: Honest, knowledgable and efficient, large enough to deliver yet small enough to care.
Thank you... Read more
Landlord
15th Jun 2018 (6 years ago)
P agate
Excellent service from initial valuation with Cheryle Wileman through to friendly and supportive staff at the allerton branch.... Read more
4th Jun 2018 (6 years ago)
D gillespie
From start to finish our experience as selling was second to none, very informed at each step of the way, we both never had to chase up anything at all, which was great as we both work full time. We would highly recommend . Hope your all lucky enough to get Cheryle Wileman , trust in estate agents has been restored . WELL DONE . Marie, bump and Nick xx thank you Cheryle xx... Read more
Seller
11th May 2018 (6 years ago)
J Carr
Fab service throughout from each member of the team , very positive and helpful went above and beyond expectations... Read more
10th May 2018 (6 years ago)
E Howard
Bought my first house through this branch, was really unsure of the process. From the start Elaine the Mortgage Advisor helped & guided me through the process. Had a few issues with the property, which the team were really happy to explain the best way to move forward. Constant updates from Kelly as to the progress of my purchase, helped me understand everything. Big thank you to all of the team , you made it a pleasant, painless experience.... Read more
Buyer
10th May 2018 (6 years ago)
O Wood
I recently used Jones and Chapman to market my property in Liverpool. The whole experience has been positive so far, with a very competitive fee. Everyone there has been helpful, specifically Cheryle who valued the house and Mike who accompanied the viewings. They had a lot of knowledge about the area and had a backlog of people interested. I have no regrets going through Jones and Chapman to sell my house.... Read more
Seller
4th May 2018 (6 years ago)
A Heart
Great service from this agent , really honest advice and very professional from start to finish , dealt with cheryle to arrange viewings and has been very helpful nothing too much trouble ????????... Read more
4th May 2018 (6 years ago)
P Armstrong
Great service so far, Carol the Branch manager has been amazing considering the problems with the house i am buying. Due to move into my new home in two weeks time. Would recommend!... Read more
Buyer
3rd May 2018 (6 years ago)
S BROADHURST
Shocking company,
Their agent Didn't turn up for a viewing I had booked, Even after I phoned them 5 mind before the booking and they confirmed the agent was on the way... then When I called back after waiting 15 mins I was informed he had been there and left and would not be coming back...wasting my time
Judging by the other reviews I should have expected this shoddy service.... Read more
26th Apr 2018 (6 years ago)
S Atanasova
I have never dealt with such rude, unprofessional, incompetent, and more importantly dishonest agents. Carol Walton from the Liverpool branch basically lied to us throughout the entire process. We jumped through hoops to provide all the necessary IDs she needed to take the property off the market. She made it extremely difficult and despite all our good efforts and delivering all the required documents, she never took the property off the market and lied to us saying that there is a technical glitch and that is why she cannot take it off the website. The vendor pulled out weeks later and we lost all our solicitor and valuation fees. When we called Carol, she pretended she did not know anything, never followed up with us with any sort of explanation and to this day we still see the property we tried to purchase advertised on Jones and Chapman's Liverpool website. Awful service. Avoid, unless you want to be lied to.... Read more
Buyer
26th Mar 2018 (6 years ago)
B Rapaport

Unforgettably hopeless.
I brought a house via this company - I use that term in the vaguest sense of the word. The team are more akin to a gaggle than a co-ordinated business. I purchased a house that they were selling that completed late last year. From enquiry to completion Jones and Chapman did nothing but be obstructive and difficult - almost entirely out of ineptitude rather than I believe malintent.
Just as a taste of their incompetence when I went to collect the keys for the house I had purchased - at some considerable expense as I’m sure everyone is aware - Jones and Chapman kindly gave me the keys to another property... I’ll just let that sink in....
In retrospect I’m sure this is not an isolated incident as their system of knowing which keys belong to which house is hopeless - they would be better of keeping all the keys in a pot and picking them out at random rather than continuing to use their current systems.
I would be surprised if they have a license to work as an estate agent and in fact I’d be rather relieved if they didn’t as they’re mere existence as a registered estate agent debases the industry.... Read more
Buyer
13th Mar 2018 (6 years ago)
M Me
Very rude estate agent they make you feel like they are doing you a favour they don't get back to you when making offers... Read more
7th Mar 2018 (6 years ago)
P Crawford
Very difficult to get in contact with the right department, seems that people are to set in their role and haven't got the capacity to step up and take responsibility for another department, not very helpful or supportive when you are trying to get a bit of advice, quite disappointing really. seems also that only certain people within a department have access to any useful information and if they are absent then there is not much point going in. I have asked for somebody to contact me and that does not happen. so far after a really promising start with lots of help, the after care has been a let down.... Read more
17th Feb 2018 (6 years ago)
C Customer
Awful service. They lied to me throughout the whole time I dealt with them. I would recommend staying away from these dodgy agents... Read more
28th Sep 2017 (7 years ago)
W Hulzebos
Terrible real estate agent.... Read more
8th Sep 2017 (7 years ago)
K E
Woman who answered the phone very snotty regarding a property for sale. Think some people forget about giving customer service.... Read more
Seller
3rd Aug 2017 (7 years ago)
M Mason
absolutely terrible service have been waiting to view a house for over 3 weeks still waiting !and no one getting back in touch... Read more
7th Mar 2017 (7 years ago)