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- My Property Box - Jesmond
My Property Box - Jesmond
Closes at 5:30pm
38 Acorn Road,Jesmond,Newcastle Upon Tyne, NE2 2DJ
My Property Box Jesmond are an estate agent in Newcastle Upon Tyne. They mainly list properties in NE2, NE3 and NE1. Over the last 6 months, they've listed 22 properties, with 16 currently on the market. Most of the properties listed have 3 bedrooms. They list properties for sale on Rightmove and OnTheMarket.
Opening hours
- Monday 9:00am - 5:30pm
- Tuesday 9:00am - 5:30pm
- Wednesday 9:00am - 5:30pm
- Thursday 9:00am - 5:30pm
- Friday 9:00am - 5:30pm
- Saturday 9:30am - 3:30pm
- Sunday Closed
View all details
Accreditations
My Property Box - Jesmond Reviews (142)
Have you used this agent?
73%
4%
1%
1%
21%
All (142)
Seller (10)
Buyer (4)
Landlord (29)
Tenant (47)
General (52)
J Steele
Great service for my recent purchase. Sarah has been super at managing the process and keeping up to date.
Buyer
14th Nov 2022 (2 years ago)
K Emmerson
Me and my wife have just completed our house sale through Acorn Properties. What an amazing, fast, hassle free service I was provided. The communication was brilliant, always willing to give guidance or explain things without hesitation.
Thank you to Richard, Roger and the team for your amazing work throughout.
I would highly recommend to anyone needing an estate agent and I will most certainly be using them again in the future.
Seller
12th Oct 2022 (2 years ago)
J haque
Amazing and professional services from these guys. I will go to them every time. Really top class. :)
8th Oct 2022 (2 years ago)
H Özeren
I would give zero if I could. They were unprofessional, lazy and rude from start the finish. You have to tell any simple thing 12315617 times just to get them moving. (Less then 10 is not enough) We picked another property from another another agent just to not deal with these people again.
7th Oct 2022 (2 years ago)
M mayjou
Excellent customer service, fast response time to queries from the property agent serving us as we are still new to the area of Newcastle and we are so happy to secure our rental swiftly through the excellent property agent. Definitely will recommend Acorn Properties Ltd to friends and family looking for rental or letting services in the near future.
Tenant
4th Oct 2022 (2 years ago)
Z alice
As students many agents don't take you seriously. Acorn properties not only respected us, but went out of their ways to help us. We're especially thankful for Matt. We were just unwelcomed by bridgeford and decided to give Acorn a try, Matt showed us our apartment that very afternoon and continued to work during his weekend to help us get our tendency sorted. The entire team helped us so much and we are so grateful.
Tenant
30th Sep 2022 (2 years ago)
J Atkinson
These guys provide a great service! Richard was always happy to answer any questions that I had about the property and always replied to my messages in good time. I'd definitely recommend them to anyone.
26th Sep 2022 (2 years ago)
K Williams
So far Acorn properties have been great and have been a pleasure to deal with.
5th Sep 2022 (2 years ago)
N Russell-Sewell
Richard at Acorn Properties has been brilliant. Lots of communication, always answered the phone or called straight back, and liaised quickly between parties involved. I thoroughly commend Richard, and Acorn to anyone considering selling/buying.
1st Sep 2022 (2 years ago)
T Shepherd
Incredibly friendly and efficient. Special mention to Matthew Lewis, our lettings consultant, who went above and beyond to help us find our perfect place.
4th Aug 2022 (2 years ago)
C Brierley
I had a really positive experience with Acorn. I rented a property in the city centre with them and it was very clean and well presented when I arrived. Throughout the tenancy they were always quick to solve any issues that I ran into, and were especially helpful during the move-out process. Rebecca went above and beyond which I really appreciated. So all things positive! Would definitely consider them if you're looking for a place in Newcastle.
3rd Aug 2022 (2 years ago)
S Kirkup
Purchased our first home through Acorn Properties, Tegan was super helpful and friendly guiding us through the process from the first viewing to picking up our keys. Highly recommend. They also have a cute office dog.
24th Jul 2022 (2 years ago)
A bett
Extremely helpful as we were struggling with getting deposits in, they waited with us and we eventually got it done, would definitely recommend
22nd Jul 2022 (2 years ago)
M Gorman
I have dealt with many letting agents over the years and this was one of the best experiences. Matthew was very friendly, approachable and supportive throughout what can be an extremely stressful time.
Thanks to his due diligence and perseverance I now have somewhere lovely to live. Thank you so much Matt.
21st Jul 2022 (2 years ago)
M Lewis
Excellent service
20th Jul 2022 (2 years ago)
C Davies
Absolutely awful agency’ Lettings manager Mrs Hall is not the best at her job, the get you into a property that’s patched up and when things go wrong they don’t want to know. Shocking agent and shocking service!!!
16th Jul 2022 (2 years ago)
D Galley
Excellent company - we were looked after by Matt who was extremely helpful, professional and went above and beyond to help us find the right property.
14th Jul 2022 (2 years ago)
B Dunner
A1 agent, friendly, efficient and professional
1st Jul 2022 (2 years ago)
C Glass
Excellent & Efficient customer service provided. Would highly recommend.
30th Jun 2022 (2 years ago)
E Cope
Wow. These people are the real McCoy.
Efficient, helpful and always available. Got the deal done with minimal hassle. Wish all agents were like this. Thank you.
30th Jun 2022 (2 years ago)
J Legget
Great service all round, brilliant suggestions around campaign ideas, honest and straightforward feedback and a pragmatic approach to getting the job done. Thanks so much to all team but especially to Richard, who kept on plugging away, cheers Team!
24th Jun 2022 (2 years ago)
David
Worked very hard to keep buyer interested despite appalling service from Michael Pipes solicitors
Did a good job
22nd Jun 2022 (2 years ago)
D wall
Very prompt when we had issues, great friendly staff.
20th May 2022 (2 years ago)
J Hughes
By far the worst experience I have had with any letting agent and landlord.
The staff are extremely unreasonable and unhelpful. From having to drive 4 hrs afterwork to move in and being told I could not collect the keys as I was 10 mins late after closing hours, forcing me to have to pay for a hotel overnight and leave all my belongings in my car on full display to the public, to no 'moving in pack' being provided. They gave me the keys- with the wrong entry code- and nothing else, they didn't even direct me to the property. Moreover, I asked if any tenants worked nights, as I do not want to be disturbed. I arrived to find that an alcoholic chef was below me, getting in at 3am most nights, absolutely steaming, singing at the top of his lungs and even attempted to get into bed- whilst fully naked- with another tenant. The owner John Henderson responded: 'a night shift is x until y, let's not get into the semantics'. Any emails you receive from John include a signature stating 'assuring you of our best intentions at all times'. I'd recommend you remove this John, quite the contrary.
As you can see below, the state of the property was completely unacceptable. The agent omitted all of this damage from all of the videos, not sharing any of this information, taking advantage of the fact that I could not physically visit in time. Exposed electrics, damp, squashed bugs and human hair in the room they claimed had been 'professionally cleaned'. The door did not even work, as someone had used cardboard as a spacer and it looked as though someone had sprayed a cupboard door with a BB gun! How they thought this was suitable is beyond me.
Even after my initial complaints, it was a constant tug of war with the two owners of the family business Louise and John. They are incredibly patronising people to speak with. I had to leave work early, as the tenant below me panic called, saying 'I've been flooded and waters dripping down from your room'. Upon arrival, I discovered that I have 40% dampness (anything above 25% or so should be repaired) on the window directly next to where I am sleeping, with water eventually spilling in and dripping onto all of my clean bed linen. Louise delivered the most condescending response I have ever experienced, constantly interrupting me and not listening at all. She even suggested: ‘I've been listening to wellbeing podcasts recently and they really help'. Your attempts at customer service are laughable and I cannot believe that a grown adult thinks that would be a suitable response to a cooperative and calm tenant that has experienced an abundance of issues.
Furthermore, the landlord Terry Blackman is extremely out of touch. His secretary Pam needs to improve communication and coordination with Acorn, as she never dropped off a hoover and cleaning supplies she had promised the tenants. Furthermore, simple notifications such as letting us know the water would be turned off by the council could help, as we had to call up ourselves on the morning it occurred, despite the Landlord being notified well in advance!
Unbelievably, Acorn have since stolen £110 of my deposit since falsely claiming I had changed the code for the lock; attempting to contact me, yet I never replied.This is a complete fabrication and even the locksmith stated this was a blatant lie, yet remarkably, DPS find an invoice for a replacement lock to be sufficient proof the lock needing replacing in the first place...glad I have the opportunity to warn prospective customers so as not to go through a similar experience as mine.
Tenant
19th Apr 2022 (2 years ago)
L W
Tegan, Matt and everyone I spoke to at Acorn have been friendly, professional and helpful in helping me secure a rental property. Easy to reach over phone, text and email. Best lettings agents I have dealt with as a tenant. Have felt listened to and valued throughout. Collaborative and personal. Really pleased with their service.
Tenant
3rd Mar 2022 (3 years ago)
R Lilburn
Really great experience with Acorn especially Matt who has gone above & beyond to help us out !!!
24th Feb 2022 (3 years ago)
G Fortini
Speedy and informative viewings of the properties allowing us to easily find and choose which was suitable for our needs.
22nd Feb 2022 (3 years ago)
J Holder
Sarah was really helpful, showed us around all properties in the area, even though she didnt have to. We ended up going for one and she processed the application quickly, making the whole process really easy. Plus shes sound.
Tenant
22nd Feb 2022 (3 years ago)
A Greenway
Matt was very helpful and has made the letting process very simple.
Many thanks Matt.
Landlord
22nd Feb 2022 (3 years ago)
B Solly
Didn't get a property in the end but Matt was extremely helpful and even gave me a viewing on his day off. Would highly recommend.
15th Feb 2022 (3 years ago)
A Vard
Acorn Properties sold our family house in Whitley Bay in April 2020 and handled it very professionally. The whole team was extremely helpful and available during the whole process, from taking photos and videos of the property to handling all the viewings and offers. We would 100% recommend them to anyone wanting to sell their property with the least stress possible.
Seller
1st Feb 2022 (3 years ago)
S Todd
Acorn recently sold my property and did a tremendous job. Roger and Richard communicated well throughout and helped with a few issues we had with solicitors. They were on hand past 5.30pm and made us feel very well looked after. They genuinely cared and went above the call of duty. Thank you for making it as stress free as possible.
Seller
25th Jan 2022 (3 years ago)
U Peter
I have always found Acorn Properties a very helpful and friendly business and I would highly recommend to others. They have always resolved any issues in an efficient and friendly way.
14th Jan 2022 (3 years ago)
M Stanger
Many thanks to Richard Adams for his dedication, professionalism and continuous support. I highly recommend Acorn Properties for lettings and sales.
13th Jan 2022 (3 years ago)
D Currie
All they staff a friendly and approachable. They make you feel like part of the family
11th Jan 2022 (3 years ago)
J Bergin
Currently renting a property through Acorn.
There were a few hiccups and small things at the start, however the staff have sorted any issues out immediately and with no fuss whatsoever.
I have good faith in the company if any further issues were to arise.
Tenant
10th Jan 2022 (3 years ago)
Joseph
I would highly recommend Acorn properties, they have been the best agency I have used!
I have experienced both the sales and rental team at Acorn and have been really impressed by both. Their staff, from the sales representatives to Louise a director are all professional, insightful and caring. They have given expert advice and provided impeccable service, not just to myself but also the tenants. They really do seem to care about the properties they represent. Their attention to detail, from the listing (great photos, advice on rents etc etc) all the way through to the administration of tenancy agreements are first class. They have an experienced team who work extremely hard to make things happen, providing a top class service.
I’m not normally one to post reviews but think Acorn thoroughly deserve a shout out and would like to reassure other landlords, sellers and purchasers that they really are worth appointing.
Landlord
8th Jan 2022 (3 years ago)
E Heap
Very helpful and reliable. Had an issue with my bedroom door with a lock that had failed and a member of staff dropped everything to come help me and sorted it out completely, even after office hours!
Tenant
22nd Dec 2021 (3 years ago)
A F
Acorn properties worked very hard to sell our flat. They went over and above to assist us from afar - even nipping in to close windows when the plumber had left them open and rain was coming in. I was pleased with their responsiveness and their professionalism and would recommend their services.
Seller
20th Dec 2021 (3 years ago)
G Gardiner
I'm a landlord who has used Acorn for many years & always receive first class service. I have a good working relationship with the team in the Jesmond Office who always go out of their way to resolve any issues that arise with the let. This is massively important to me as I live in Somerset & clearly can’t always be on hand to sort things out. Would highly recommend Acorn Properties to any landlord looking for a professional managed letting service.
Landlord
6th Dec 2021 (3 years ago)
A Scott
Once again I am impressed with Acorn’s ability to promote my properties at an early stage to find tenants. Always reliable and informed, knocks spots off other letting agents I have used. Roger and Oliver are my go to. I cannot fault the service. Keep up the good work.
Landlord
2nd Dec 2021 (3 years ago)
E Burrin
Acorn Property are simply the best! They find great tenants for our properties every year, with a fast and efficient service and a friendly and personal touch. I would highly recommend them for the superb service that they provide as a letting agent for landlords. Every member of staff is a pleasure to deal with too! Thanks again to you all for such a superb service.
Landlord
1st Dec 2021 (3 years ago)
T Randall
Unfortunately we did not end up renting from Acorn, but would have been happy to based on the service we received in looking for properties.
They responded very quickly to us and gave us a detailed list of properties based on our preferences with regards to location, cost, and style/size of house and arranged viewings very quickly.
They've been very quick to begin returning our money for an initial deposit when we had to cancel it due to unforeseen circumstances.
22nd Nov 2021 (3 years ago)
S Pattinson
Great agency, staff very friendly and willing to help. Genuinely seem to care for their properties and tenants. Contacted on a Friday afternoon and was given a list immediately, based on our needs and price range, couldn't ask for better service.
Tenant
22nd Nov 2021 (3 years ago)
A Parker
A brilliant, professional company to work with, always ensuring tenants are well looked after, and properties are maintained to the highest standard. Excellent staff always on hand, and very welcoming, in particular Claire, John, Louise and the team.
5th Oct 2021 (3 years ago)
D Burns
I can't recommend Acorn Properties highly enough. I speak as a private landlord who, after several awful and very costly experiences with tenants, decided that it was just too difficult and time consuming managing our few rental properties ourselves. Acorn were recommended to us and I have to say we can't fault the level of service we have received from John and the team.
Landlord
4th Oct 2021 (3 years ago)
Anonymous Tenant
We rent a flat through Acorn.
Getting moved in was easy, there was always someone to answer the phone/emails. Everything done promptly
The property maintenance was all carried out quick, it has been effortless as a tenant. I am particularly happy with how Louise has handled everything, even helping us when we got locked out through the night!
I am shocked at some of the comments on google as I’ve dealt with the same people in these reviews and they couldn’t be more friendly/helpful.
Would happily rent again and thanks to the whole team!
Tenant
2nd Sep 2021 (3 years ago)
W Adkonis
The team at Acorn is actually pretty alright. Our tenancy definitely wasn’t ideal, but that’s mostly thanks to the contractors hired by the landlord and tenants leaving early etc. Acorn has definitely been super patient with it all.
It might be hard to get a hold of them, so I recommend ringing a few times in a row, once they pick up they’re super helpful. Haven’t had many moments where the team didn’t clarify an issue or tried to solve it.
Tenant
31st Aug 2021 (3 years ago)
H AlRomaihi
Please be careful, most reviews here are fake. I really wish I could give them 0 stars. I am an international student who have rented more than 5 apartments from different agencies during my stay at the UK. By far this agency is the most unethical and unprofessional agency I have dealt with. I have used their service for 2 years. During the first year I had no troubles at all, however, since the beginning of COVID, even after the lockdown when all shops reopened it took them forever to replay to emails and they never picked the phone. The only time they responded fast was when I had to renew my tenancy, it showed me that all they care about is money, not the customer satisfaction. You might be questionable as to why I have renewed the tenancy if I am saying they are unethical and unprofessional. It is because I wasn’t in UK at the time and I had my personal belongings in the apartment (tv, clothes, kitchen appliances, etc) so I had to renew, I didn’t have an option.
As an international student, I really enjoy my stay in the UK. I love the people, food and culture. Yet, the very first time I felt unwelcome in this country was when I received a call from the manager of this agency called John. Here’s why and what happened: the agency once sent plumbers to fix tiles/shower issues due to leaking, and apparently the plumbers told John the apartment was not in best condition and it was not very clean even though I made sure to keep my place clean all the time (never been told that by any of the agencies I have used in the past). Relying on what the plumbers have told him, without any proof or evidence, John called me and told me that he is going to send a cleaning service to clean my place and I have to pay for it, I refused that as it did not sound right to me. My apartment was very clean, even if it was dirty I think it would be more logical/lawful to ask me to clean it otherwise they will deduct from my deposit if it is dirty when my tenancy ends. John’s replay was very surprising and insulting to me, he told me that he knows Sheikhs in the GCC region (where I come from) and if I did not pay for the cleaning service he will call the Sheikhs and tell them, this really surprised me because what brings this in a matter between an agency and a tenant. He said it as if he is threatening me with the Elite relations he had in the GCC region. I came to the UK to educate myself and live peacefully not to be threatened with Elite members in my country/ neighbour countries, this was the very first time I felt unwelcome in the UK. It was very disappointing and insulting.
The second issue I faced with the agency was when I asked for my deposit. My tenancy ends on 10/08/2021, few weeks before that I called the agency many times to inform them that I have cleaned the apartment and took all my stuff and I will be leaving, however, they did not pick the phone and they never called back. I decided to leave on 09/08/2021 one day before my tenancy ended and I left the keys in the postbox and sent an email stating it. I also asked them to give me my deposit back through DPS, and now they are asking me to give them all my deposit lying to the DPS that my tenancy ends on 10/09/2021 instead of 10/08/2021, they say they want a fee of 1 month rent that I did not pay (it is funny because all my rents are paid upfront and they still want more money). It’s been about a week since I rejected to give them my deposit and I’m still waiting for their response to my dispute.
Thanks for reading through, as a tenant who had experience with many agencies I promise you that any other agency you will use will be better than this agency in terms of professionalism and customer satisfaction. Acorn Properties are greedy and they will try anything to get money off you so be careful!
Note: I’m not Saudi and he’s threatening with Saudi Prince, also, could someone help me understand what he means by writing “I would suggest a plan of action (pay for cleaning service that he’ll send) to avoid any further issues and having to bother him.” Issues ? What does he mean?
Tenant
31st Aug 2021 (3 years ago)
F AlRumaihi
FULL OF FAKE REVIEWS TO COVER UP THEIR BAD DEEDS
What is bad about this agency:
-Unprofessional
- Arrogants
- Liars
- They will do anything for money
- They will ignore your calls and emails
- They will try to make up any story to take your deposit as mentioned in the reviews
- It will take forever to fix a problem in the apartment / house
What is good about this agency:
- They try to finish the paperwork and get paid as quickly as possible (that is good if you are in a rush)
- It provides elegant and wonderful places for living
I could write a 10,000 word document about how bad they are, but I'd better not waste my time on some worthless agents like them...
I highly recommend not to use their service, otherwise, good luck in doing business with them
Tenant
30th Aug 2021 (3 years ago)
J Johnston
Could not recommend a better agency! Throughout the time me and my partner have spent at our flat I have received amazing service from acorn properties. Nothing but professionalism and genuine care towards their tenants. John and Louise have been extremely supportive and caring throughout. I would recommend to anyone.
Tenant
6th Aug 2021 (3 years ago)
J Baynham
The prospect of buying and selling a house is daunting at the best of times, but staff at Acorn properties made the whole process easy for us from start to finish.
Roger, who was responsible for our sale and purchase, was extremely knowledgeable and professional throughout. Any queries or concerns were quickly dealt with, and we were constantly kept up to date with any progress that was made.
We would not hesitate to use or recommend Acorn properties in the future.
Thanks again for a fantastic service,
Lee & Jade Baynham.
Seller
30th Jul 2021 (3 years ago)
S Fenwick
Honest and reliable agent. We had a few issues with contractors during Covid, but it wasn't the fault of agent. They have been great throughout our two years renting in Jesmond. As final year students, we hope that other agents are as good when we move on to live elsewhere. Thank you to Claire and John especially.
Tenant
15th May 2021 (3 years ago)
Anonymous Tenant
Thank you Acorn for helping me find such a lovely property, especially to Olivia who went that extra mile. You were a pleasure to deal wi to and very good at keeping in touch.
Tenant
11th May 2021 (3 years ago)
E Smith
Very good service, fast response time to queries and empathetic
4th May 2021 (3 years ago)
D Crandon
I would like to thank all the staff at Acorn Properties for their excellent service. I have been using them for almost two years now and their level of service is the best I've ever experienced in almost 25 years of being a landlord or a tenant. They cannot make problems disappear but when they do arise they keep me informed and deal with everything swiftly and effectively I couldn't ask for more from them.
26th Apr 2021 (3 years ago)
C Murrey
Professional knowledgeable staff, able to answer all questions in relation to the tenancy agreement that I didn't understand and moved heaven and earth to help me move in quickly. Very efficient, would highly recommend.
Tenant
20th Mar 2021 (4 years ago)
C Iliadis
Acorn properties have provided me with excellent service so far. They can manage everything I ask them. I highly recommend them
2nd Mar 2021 (4 years ago)
R Henderson
We used Acorn Properties to help us to find a rental property, and right from the start we were really impressed by Olivia Brack. She was very friendly and helpful over the phone and then also in person when we met to view properties. She was very punctual and really knowledgeable about the properties that we viewed, and was also very quick to respond to all of our enquiries both by email and by text. She was very flexible about fixing appointments that were convenient for us, and all in all she made the whole process very easy and stress free. Thank you Olivia
Tenant
17th Feb 2021 (4 years ago)
R P
Always great communication and prompt responses from the team at Acorn.
30th Jan 2021 (4 years ago)
P Hawitt
Acorn Properties Ltd are by far the worst letting agent I have ever come into contact with and due to my line of work I have been renting properties for over 20 years. Avoid them for one or all of the following reasons:
1. £243.23 admin fee per tenant!! That's nearly £1,000 for a 4 bed house share.
2. They never respond to emails or phone calls and instead choose to ignore in the hope that problems will be resolved by someone else.
3. Staff are rude and unhelpful.
4. They made up reasons for holding deposits at the end of the tenancy.
5. They ignore notices to terminate tenancy agreements so they can squeeze extra rent out of you.
I have held back in saying what I really think about them as this review would be rated 18, however I cannot stress enough that if you are thinking of using this company, or your children are going to university and are planning to use this company, please don't as you WILL live to regret it.
Thanks for reading.
Tenant
14th Jan 2021 (4 years ago)
N Singhal
We have had acorn properties as our letting agents for a year. The flat in which we were living was in an excellent location of Jesmond/Gosforth. Though in the begining after signing the contract we found that the condition of the house was not very good. There were lots of maintenance issue since it was an old terraced house, for which we had to raise many complaints. However, it all sorted out within a span of three months. They have always provided an excellent service and dealing efficiently with any repairs and maintenance. Also the team is very responsive to all the emails and concerns which we have raised. Really appreciate Louise Greetham, Cynthia and Claire for always responding to my emails even during the time of lockdown. My thanks to them all. Would highly recommed Acorn and also we would like to go with them again if I move to Newcastle again.
Tenant
28th Oct 2020 (4 years ago)
L Ziegenbein
Amazing service - this company go above and beyond in every way. Acorn manage my properties and their attention to detail and service is impeccable. I couldn’t recommend Louise and her team more highly.
Landlord
20th Oct 2020 (4 years ago)
B Gray
I had a really helpful phone call with the Acorn team and with Olivia and she was really lovely and sympathetic to my situation. I didn't end up renting in the end but if I was looking in future I would contact Acorn again ????
20th Aug 2020 (4 years ago)
M K
Very reliable and professional
31st Jul 2020 (4 years ago)
A P
(Translated by Google) Olivia from Acorn Estate Agents has been amazing in the help and professionalism I have received. At every step of the way I was updated on the stage of the renting process and was able to quickly sort out all details and problems in a short time period. Her help was crucial in sorting out housing arrangements in difficult situations. She has been very honest and forthright every step of the way. I would gladly recommend her and Acorn for any future Landlord, Renter, Buyer or Seller.
Olivia from the real estate company Acorn was incredible in the help and professionalism we delivered. At every stage of the rental process I was kept up to date and was very able to solve any detail or problem in a short time. Her help was crucial in solving any problem. She was very honest and correct at every step and I would recommend with the utmost confidence to any comparator, tenant, or landlord.
(Original)
Olivia from Acorn Estate Agents has been amazing in the help and professionalism I have received. At every step of the way I was updated on the stage of the renting process and was able to quickly sort out all details and problems in a short time period. Her help was crucial in sorting out housing arrangements in difficult situations. She has been very honest and forthright every step of the way. I would gladly recommend her and Acorn for any future Landlord, Renter, Buyer or Seller.
Olivia din partea firmei de imobiliare Acorn a fost incredibila in ajutorul si profesionalismul pe care l-am livrat . La fiecare etapa din procesul de închiriere am fost ?inut la curent si a fost foarte capabila de a rezolva orice detaliu sau problema intr-un scurt timp. Ajutorul ei a fost crucial in a rezolva orice problema. A fost foarte onesta si corecta la fiecare pas si as recomanda cu cea mai mare încredere pentru orice comparator, chiria?, sau proprietar.
Tenant
8th Jul 2020 (4 years ago)
kevin
Can’t recommend these guys enough, everything went very smoothly, quality of the rental was first class, and the support from Acorn if and when I needed it was always there. Will definitely use again if I’m in the market.
Tenant
8th Jun 2020 (4 years ago)
J Jessop
I have worked with Acorn for over 8 years they are an excellent company, offering great customer service, working with Olivia, Richard, Louise and all
31st May 2020 (4 years ago)
K Jones
I would highly recommend Acorn properties, the staff were easy to contact, extremely helpful, great service and very efficient in the letting process!
Landlord
22nd May 2020 (4 years ago)
G qualter
I,m a landlord and have been using Acorn properties for over 12 years, they have always been incredible professional, they have even managed to let my property remotely during the covid pandemic,, nothing is ever to much trouble for them, well done Acorn keep up the good work
Landlord
15th May 2020 (4 years ago)
Gazi
Acorn have provided me with an excellent service so far. Claire and John from Acorn in particular have been absolutely amazing in managing any issues that have come up. Can't fault them both!
15th May 2020 (4 years ago)
A Mohammed
I have had numerous dealings with Acorn Properties to date, and have always been extremely satisfied with their professionalism and eagerness to deliver results. The team have proven themselves to be very efficient with regards to finding suitable tenants and they are always easily contactable for any issues/queries I may have. I have a good rapport with both Roger and Richard in particular, but have had positive dealings with all members of the lettings team, as well as with the finance team who have assisted me on occasion.
I would recommend Acorn to any landlords looking for a quick and easy, yet professional experience of letting their properties.
Landlord
15th May 2020 (4 years ago)
N Henderson
Couldnt be more grateful to acorn properties especially olivia. She helped me and my partner buy our first home, very helpful every step of the way, despite all my questions. Amazing friendly professional service, would definitely recommend. Thankyou
Buyer
14th May 2020 (4 years ago)
S Barker
I was looking for some information about properties to rent around Newcastle area, I rang acorn properties and got through to an agent called Olivia she was a great help and provided me with all the information I needed. She told me she would put me on their system and would give me a call straight away when a property I was looking for in my price range came available. Overall great customer service and a huge help!
14th May 2020 (4 years ago)
A Brown
Olivia Brack found our dream home, she was very professional, polite and very quick with responses we didn't have to worry about a thing she took care of everything. I would defiantly recommend acorn properties.
Buyer
14th May 2020 (4 years ago)
C East
Have used Acorn for several of our properties and the the service from all the staff has been excellent in particular Olivia who has been our direct point of contact for several years who has been a great help to our business having someone so reliable and efficient to work with. Highly recommended.
Landlord
7th May 2020 (4 years ago)
A Watson
I'm renting a house from Acorn Properties for next student season and they have been really helpful from the viewing and to answering any questions me and my housemates have had especially in light of COVID-19. Thanks
Tenant
6th May 2020 (4 years ago)
P Leach-Imlah
Thank you to the Acorn Team for once again sourcing a tenant for our cherished home. We are very grateful for your prompt and attentive service. We can only imagine the difficulties face-to-face businesses like property agents are having to deal with at this time. Thank again.
Landlord
20th Mar 2020 (5 years ago)
D Proud
We have had Acorn Properties as the management company to rent out our flat for many years. They have always provided an excellent and friendly service, finding tenants quickly, and dealing efficiently with any repairs and maintenance. I have praise for all of the team and have had particular help over the years from John himself, from Cynthia, Olivia, Damian and Richard, and, in our last change of tenants in particular, from Claire who could not have been more efficient and pleasant. My thanks to them all.
Landlord
19th Mar 2020 (5 years ago)
Matt
I have recently rented a house from Acorn Properties, and the whole experience has been a very simple, professional and friendly process from the outset.
John Henderson and the rest of the Acorn team have been extremely helpful and informative throughout, giving me piece of mind from start to finish. Particular praise should go to Szofia who was always quick to reply to any questions I had, as well as keeping me informed through the reference process without having to be asked.
I would highly recommend using Acorn Properties and their services, be it landlord or tennant.
Tenant
4th Mar 2020 (5 years ago)
E Tehrani
I purchased a house through Acorn Properties. I found them very helpful, professional and so friendly. They were happy to answer any of my questions and had a great personal touch. I would highly recommend them to anyone looking to buy or rent a property.
Buyer
3rd Feb 2020 (5 years ago)
A Chambers
We currently rent through Acorn and they are one of the best estate agents we have dealt with. Both me and my husband come from estate agent backgrounds and Acorn have been helpful at every step (in particular Claire in maintenance) and John, who originally showed us around and assisted us with the move in process, paperwork and even after care once we had moved in.
Client care is obviously very important to Acorn, regardless of whether you’re a landlord or tenant, and I couldn’t recommend them enough!
Tenant
23rd Jan 2020 (5 years ago)
E O
I have had several dealings with Acorn Properties over the last 10 years and have always found them to be professional, friendly and helpful. I wouldn't hesitate to recommend them to tenants and landlords.
15th Jan 2020 (5 years ago)
C Barrett
Friendly and professional service
15th Jan 2020 (5 years ago)
M Maughan
My husband and I have moved into the home of our dreams and we couldnt have asked for a better service from Acorn, 5*!
15th Jan 2020 (5 years ago)
J maughan
I have recently rented a property through Acorn and they couldn’t have been more helpful, highly recommended!
Tenant
15th Jan 2020 (5 years ago)
J harris
Overall a good experience from Acorn, good customer service from the lettings team. Claire in Property Management is very efficient and Richard was very informative and helped us to find a great 7 bedroom student house in Jesmond.
Tenant
14th Jan 2020 (5 years ago)
M Smith
Acorn are FANTASTIC! Sold my property in 3 days, over the asking price. Couldn't ask for more!
Seller
14th Jan 2020 (5 years ago)
M Talbot
Fantastic service and very welcoming letting team , very professional and helpful
Landlord
14th Jan 2020 (5 years ago)
G Venkatesan
Staff are so efficient and found tenants in no time!! Thanks very much
Landlord
26th Nov 2019 (5 years ago)
T carr
If you like hassle with references, shoddy maintenance, rip off deductions and a months long deposit return process these are your guys!
Best estate agents evaaarrrrr!
Tenant
13th Nov 2019 (5 years ago)
D Stickland
If you're a prospective tenant looking to use acorn properties to find a place to rent, avoid them at all costs.
You will notice in their reviews that the majority of tenants have been unhappy with their service for multiple reasons. This portrays a very accurate representation of their poor service. You will also notice that the only good reviews they have are from people they are managing properties for.
I have been naive enough to rent a property with them and have found them unsatisfactory across the board. Their deposit fees are extortionate and their communication is non-existent. I have tried to ring their number on multiple occasions without being able to get hold of anyone. They take an unacceptable amount of time to deal with maintenance issues and have the cheek to try and charge us for damages that were at the property prior to us moving in. Moving out was also a8n ordeal as they have taken months to deal with the check out report and our damage deposit, which still isn't resolved. Their poor excuse was that it is a busy period for them which is unacceptable as they know far in advance that this was coming. Yet they failed to take action.
Overall, they are poor in all services they are supposed to provide to a tenant and I highly recommend avoiding this agency.
Tenant
13th Nov 2019 (5 years ago)
A Chaudhry
Terrible customer service, especially with the damage deposits and the little things, and they never replied to emails
21st Oct 2019 (5 years ago)
J Mordue
Our time with Acorn has been interesting to say the least.
When we moved into the property there were minor issues which needed rectifying which we were happy to wait to be fixed as they weren’t urgent. However if you need to contact the maintenance department regarding issues with the property, don’t expect a timely reply, as a homing pigeon has a better delivery time than Acorns maintenance team do in regards to replying to emails. We expected to wait for the issues to be fixed as they weren’t urgent, but we did not expect to wait over 5 weeks for a reply to the initial email I sent about the problems. This was after sending more emails and phone calls. Do the maintenance team not read emails? EDIT: When we did eventually get a reply over the phone about the issue (when we rang up)......... The response was not very helpful either, with an excuse saying they’ve been very busy, but does it take over 5 weeks to write a two line email?
Another issue arose near the end of the tenancy, quite a serious one. We received an email with an attachment of a property inspection which was carried out without our knowledge or permission, thus breaching the tenancy agreement. I rang up immediately to discuss the matter however the person on the phone was a new employee who didn’t understand the protocol etc (which I have no issue with at all) and was told that another colleague would call me on the afternoon of the same day. Well, guess what? It didn’t happen...so I thought maybe they were busy on that day and didn’t have the time. We then waited a further 3/4 days with no correspondence and sent 2 more emails to talk about the matter. Once I spoke to somebody on the phone about the issue, they then were going to send an email to me and my partner with all the information that was spoken about. Bearing in mind, this email contained all the information regarding the breach of tenancy, our full names, our email addresses and the address of the property. This email was sent to my partner and a complete stranger. Breach of tenancy and breach of data protection all in the space of week! So careless...
We were told that this type of breach has never happened before, however reading the reviews online about Acorn. This could’ve happened before but the tenants have been at the property to stop it from happening...we must’ve been the unlucky ones. The compensation was also slightly disappointing as I am sure if the breach of tenancy was the other way round, the fines we would of had to pay Acorn would have been a significant amount more considering how many emails and phone calls we sent before we managed to speak to somebody!
Once the tenancy had been officially ended I received an email querying a couple of things inside the property (issues I feel that it could impact our returned deposit). I replied immediately with a view that I would receive an email back about what would happen, and again, did not receive a reply. Since then I emailed 3 times asking for updates, to which again, failed to get a reply. I ask the question again, do they not read emails? It took over a week to get a reply.
There is one good point about this though, the employee who gave us the viewing of the property was outstanding. Really nice and really knew how to do their job. 5* for you, fully deserved and we appreciate greatly the help you provided.
..................................
After reading the reply from Acorn, I have edited the review at the top as I may not have explained it well (heat of the moment thing I guess). If it wasn't factual I wouldn't have wrote it in the review and can provide emails regarding anything written in the review if needs be.
Furthermore, we did accept the compensation Acorn offered however the penalty fees we would’ve had to pay if we were in breach, would be over double what we received.
If Acorn followed up in as much detail to their tenants as they do for their reviewers, they may have a couple more stars.
Tenant
21st Oct 2019 (5 years ago)
Y Cholteeva
Worst letting agency I've used, procrastinating, unhelpful staff. Can't be asked to do any repairs so once ended up without hot water for 4 days! Everything takes million years if they can be asked to help out at all. Left a professionally cleaned property and did not receive a penny of my deposit. Shame on these people!
Tenant
8th Oct 2019 (5 years ago)
A Hodgson
Prior to submitting this I have reviewed some of the comments made by others. I can confirm poor communications with regard to existing conditions and arranging repairs. Most concerning were inflated deposit deductions due to minor or non-existent damages, all of which were overturned when challenged.
I would advise any prospective or current tenants to ensure they document all communications, collect photographic evidence, and be prepared to contact the deposit protection service (DPS) if deductions seem inflated or unjust.
I find it deeply concerning that some of the 5 star reviewers appear to share the same names as current Acorn employees, and would like to see Acorn take steps to address this.
Tenant
17th Aug 2019 (5 years ago)
A Holdsworth
Acorn- I am severely dissapointed with the service we have recieved this year.
Similar to some reviews already left here, we had inflated deposit deductions due to minor or non-existent damages. An example of this was being charged triple digits for "scuff marks", which they failed to provide evidence for. Luckily for us, this was overturned along with almost all other deposit deductions through the deposit protection service when challenged. I highly recommend using this for students in a similar position.
Our property also had severe damp issues, which apparently had been an issue in the property for the last 4 years. Acorn only came and solved this issued after we mentioned the health implications it was starting to have on us.
It is also interesting seeing some current Acorn employees leave some 5 star reviews here...
Tenant
14th Aug 2019 (5 years ago)
A Broadbridge
Cannot thank Acorn Properties enough for their dedication and willingness to go the extra mile in ensuring that, despite letting difficulties beyond their control, they have moved heaven and earth to ensure a group of young students have a place to live for the next academic year. Particular thanks must go to John Henderson for all his hard work, help and advice - Thanks all!
Tenant
6th Jun 2019 (5 years ago)
H
been doing business with Acorn Properties for years now always found them no problem to work with, lovely friendly staff always willing to help you
25th Apr 2019 (5 years ago)
A Hunter
Having dealt with 100s of letting and estate agents, Acorn have been a breath of fresh air! The way they look after their properties and tenants is far superior to what I'm used to seeing. I will continue to enjoy working with Acorn Properties!
Landlord
25th Apr 2019 (5 years ago)
N podogrocki
Excellent service, staff that care, would definitely recommend
23rd Apr 2019 (5 years ago)
C Pearson
As I have been a landlord for many years I must praise the team at Acorn Properties for being brilliant!! I find them quick to respond to mine and my tenants needs,, very helpful when ever there are any issues. I think the staff really care about me, my tenants and my property. They are a great asset for me and I would recommend Louise and her team to anyone who wants a fantastic service!
Landlord
13th Apr 2019 (5 years ago)
A Carroll
Great service, let 2 flats through Acorn each off their books in a week and lovely tenants. Thank you
Landlord
13th Apr 2019 (5 years ago)
I Isted
Overall received brilliant service and achieved a higher selling price than other estate agents advised. Roger kept us up to date with the process and was pleasant to deal with. Would definitely use again.
Seller
12th Apr 2019 (5 years ago)
J Lynch
Rented a house through acorn. Final year of my degree, the least of my worries should have been our living situation. But from the start acorn were difficult. Did not feel at home from day one. In fact, they were unpleasant before we moved in! Constantly berating us about our deposit when we assured it would be done as it is in our interest to actually have somewhere to live.
When we moved in, we thought the place was alright. Minus the scuffs in the floor, the sofa with the concaved arm and the dodgy chairs (which we were billed for our of our deposit money when we moved out)
Fire alarms were out of date, the reason given as to why this was the case was that they were “waiting for these new lithium based alarms that with last longer”. Yeah completely cool I guess(?), apart from the fact one alarm didn’t actually work.
Whenever we had an issue, their response time was awful to be honest and when they did send someone out to do a job, it was clearly just the cheapest contact job they could find. Several occasions we were left no better than when the problem occurred. For one, the door handles were falling off some doors. It became incredibly difficult to open both the living room door and kitchen door. Not to mention the fact that these are fire doors and the obvious safety hazard should we not be able to open those doors in event of emergency. But when they sent someone to fix them, they were shoddy jobs by someone who clearly wasn’t skilled as the handles fell off again after a matter of days. The next person who came to fix them could then fix the job and it was sorted.
We also had an electrical problem in the bathroom with the lighting and a leak in one of the bedrooms around winter time when the rain was rather heavy. We waited weeks for it to be seen for us to be told nothing can be done.
When it came to moving out we were held to a ridiculous quote, they took a ludicrous amount out of our deposit for rather petty things. A base rate of £60 per wall is actually laughable, especially when they count a window ledge as a wall.
Can’t argue about some of the charges, we worked hard to make the house clean but there were things like scuffs in the carpet and cracks which we filed but didn’t paint. Fair enough acorn.
Not saying we were perfect tenants, but honestly, just save yourself the time and effort. To some degree tainted my final year in Newcastle and whenever I think of that house I will definitely be thinking about the awful time I had with acorn properties.
Tenant
16th Mar 2019 (6 years ago)
N McGuire
Go with anyone but acorn properties
Acorn properties are scumbags. They will hammer you for your money for fees that shouldn’t exist before you even move in, take forever to fix issues and claim they can’t fix them (lights in the bathroom not working & leak coming into the bedroom from the roof) with the house and then upon leaving unfairly take your deposit from you. I didn’t put blu tac up once and they charged me for blu tac damage to 3 walls at £60 per wall in my room alone.
We unfairly lost over half of our deposit and when we contested it we heard nothing back for 6 months and were greeted with an email on Christmas Eve saying the dispute company had sided with acorns but provided no reason as to why. It’s all a scam, they probably made money from interest on our money while we waited.
Tenant
16th Mar 2019 (6 years ago)
M B
Recently sold my home and had no problems. Kept me up to date and priced much better than other local agents.
Seller
23rd Jan 2019 (6 years ago)
J
Unprofessional & poor customer service. Not friendly towards students.
30th Dec 2018 (6 years ago)
G Heron
The most stress free house selling experience I have ever had. Within 3 weeks of my Tennant’s moving out, I had 2 offers to buy, and the sale completed in 5 weeks.
Louise and Rob are so conscientiousness, even going as far to respond to any questions I had on there day off.
If you are looking to sell or let you’re property you would be absolutely mad not to use Acorn.
Keep up the good work and no doubt I will be using you for any future sales I may have. ????????
Seller
3rd Dec 2018 (6 years ago)
E Hall
Great all round firm
22nd Nov 2018 (6 years ago)
M Rowson
Having rented a property from Acorn I would definitely use them again and highly recommend them. I found them very professional and especially helpful in dealing with general maintenance issues that arose during the tenancy
Tenant
5th Nov 2018 (6 years ago)
J G
These guys managed our flat for a year and really helped us out above and beyond the call of duty. We had problems with the boiler and they were straight on it, despite the reluctance of the landlord to put his hand in his pocket. They also did us a big favour at the end of tenancy, without their advice we would have lost a chunk of the security deposit. I can't speak highly enough of the Acorn team.
Tenant
20th Oct 2018 (6 years ago)
F Miler
The team at Acorn are amazing. They found us a great property, making the initial process of finding a place from a distance so easy. When we had a problem they fixed the issue quickly and then checked back in to make sure all was fine. I have no hestitation in reccomending them.
Tenant
5th Oct 2018 (6 years ago)
C White
As a landlord, I have found Acorn Properties to be the worst letting agents i have ever used. They are rude and incompetent. Payments are always late every month, charging for repairs without providing any real proof that these repairs have been done.. they are thieves in my opinion and should be investigated and shut down.
Landlord
30th Aug 2018 (6 years ago)
Designisty
Great highly recommend
24th Aug 2018 (6 years ago)
P Barton
In response to Daniel Blenkey's review, I would like to add my own observations.
I am the owner of 17 Belle Grove West and use Acorn as my letting and management agents, and find Daniel's comments far from the truth. When Daniel and three others moved into my property, I agree that the cleaners were busy doing a thorough deep clean, but this was completed in a day. My decorator was also busy making sure that marked walls were newly painted. This didn't take long to finish. At no time did Daniel or any of the other tenants complain about this, and I was there in attendance at the time they moved in.
Despite Daniel complaining about the house and Acorn's management, he indicated that he and Mr Nowell wanted to rent it for another year, this doesn't seem to be the action of someone who is dissatisfied. There is a clause in the letting contract that provides for prospective new tenants to be allowed viewing of the property, but Mr Blenkey and his fellow tenants made viewings almost impossible and were extremely difficult when it came to making appointments.
Mr Blenkey mentions on-going matters. I am aware that there were breaches of their tenancy contract which are still being dealt with and I am being kept informed of ongoing matters. I do not think that discussion of these matters are for the public domain.
To sum up. Acorn have managed several of my rental properties for many years and, apart from this current issue, I have not had any complaints from any previous tenants. I am happy with their services both to myself as landlady and to the tenants.
Landlord
22nd Aug 2018 (6 years ago)
D blenkey
Where do i even begin...
From day one this letting agent and the incompetent staff who work in branch have been nothing but problems the entirety of our tenancy, to the point where i as the Lead tenant had to get legal assistance from Jackson Law due to the company breaching data protection, and making serious defamatory libel statements against tenants. But due that matter being both on-going/not fully resolved i cant comment further.
additionally we were forced to pay outrageous fees for administration and many other hidden costs when starting the tenancy, and to make matters worse after paying these costs, when we moved into 17 Belle grove west the property was in an unlivable condition, which required us to live around cleaners and contractors for the first two weeks, with no apology or financial reduction due to the inconvenience caused (as we had to move our stuff around cleaners and painters. awful).
Furthermore, during the tenancy, multiple times house viewings arrived at the property without giving any notice what so ever, only to be turned away. The company also thinks it is acceptable to email us 5 minutes before they shut for a house viewing the next day before noon. unacceptable and unprofessional and also under the legal required notice of 24 hours
Stay away from this rip-off student letting agent, they even have a bad reputation among other letting agents in newcastle. (must be all the ex student tenants not happy with the quality of service provided).
Unprofessional is the understatement of the year when describing this company
AVOID, *unless desperate*
EDIT: in response to acorn's reply, we have been im contact with solicitors re this issue, and were given a cease and desist letter to not make these statements against the Tenants or legal action will be taken.
Additionally, not a true representation of facts? please elaborate for what is factually incorrect.
Tenant
20th Aug 2018 (6 years ago)
N Murray
Great for landlords, but students beware! Sloppy, unprofessional staff renting out sub-standard accommodation for ridiculous money and then trying it on when the time come to return the deposit. I'll be reporting this sorry crew to both unis in Newcastle and to the City Council. Wish I could give 0 stars.
Tenant
27th Jul 2018 (6 years ago)
S ritson
I both rented out a property and sold the same one through Acorn, both were easy pain free experiences with helpful and professional communication.
Seller
27th Jul 2018 (6 years ago)
E Leach
Thank you Acorn Properties for your speed, efficiency and professionalism in successfully renting out my property within 2 weeks ????.
Landlord
13th Feb 2018 (7 years ago)
S Ryan
Great service, everyone is easy to talk to and fairly priced
30th Jan 2018 (7 years ago)
T Scipura
A sloppy unprofessional agency with poor customer service are the only words I can use to begin to describe this truly outrageous company. Ending our tenancy with Acorn started badly, with them making demands of extension on our expiring tenancy, initial maintenance requests that were made upon move in were never followed up by their maintenance team, we had to make do. Having returned our keys to the office, we then received threatening emails of charges for replacement locks and requests for evidence that the keys were returned. No one seems to want to answer the phone in this agency, and if they do they're usually very abrupt. If you can pick another agency in the area, do so!
Tenant
8th Dec 2017 (7 years ago)
A Marshall
Guy that showed us round was sound, however £280 fees per student for a 9 bed house thats £2500 for doing what???? Thought the house owner is meant to pay the agency costs. Decided not to go with them!
19th Nov 2017 (7 years ago)
N aleksejuk
Worst experience iv ever had with an estate agents. £280 admin fees each??? Couldn't work out how to get students exempt from council tax. Can't be bothered to help with issues with landlords. Terrible just terrible.
Tenant
24th Sep 2017 (7 years ago)
S Man
WORST STAFF EVER
11th Sep 2017 (7 years ago)
NEBL
the worst agents ever
6th Sep 2017 (7 years ago)
S Hudson
It's interesting to see that landlords have a good experience whilst tenants do not - as a prospective tenant this concerns me. Ok
15th Dec 2016 (8 years ago)
C S
We have been with Acorn for the last 2 years and they are the best agents we have ever had in 15 years ownership. They are efficient, quick and good value. They check the property regularly and carefully and recommend appropriate action to maintain the property to a good standard. They deal with our tenants efficiently and pleasantly . They go the extra mile to ensure that any property problems are fixed speedily and to a high standard. I cannot praise them highly enough having experienced some other agents. I have no personal or business connection to Acorn other than using them as my agent and I highly recommend their services.
Landlord
7th Dec 2016 (8 years ago)
Y Sarnaik
We own three properties in Newcastle upon Tyne and have worked with Acorn Properties for about 7 years on a tenant find basis. We have always found Acorn Properties to be professional and very willing to help out with not only general admin but they have gone over and above the normal agency requirements on several occasions. We recently had a very difficult situation with a tenancy and Acorn immediately referred the problem to the MD who personally came over to the property within hours to help resolve the issue. We regard this to be an excellent service. Our properties are marketed for rental every year and we would have no hesitation in enjoying a long term working partnership with them in the future.
Brigid & Yashin Sarnaik October 2016
Landlord
21st Oct 2016 (8 years ago)
J malcolm
Found tenant quickly for my property. The team were really helpful from start to finish. They are also on hand help with any ongoing issues. Would highly recommend to landlord or tennant
Landlord
3rd Oct 2016 (8 years ago)
M Skourletou
Poor customer service, probably the worst letting agency in England. Poor management and service from staff, trying to charge tenants for anything you can imagine. The agent we were dealing with was very rude and sarcastic when required to resolve issues we had with leaks. This took on 4 months until fixed, and we had had the council involved. Apart from the admin fees, they also charge for check out fee, they charge £20 to provide meter readings, and make ridiculous deductions from our deposit with no grounds and silly excuses. AVOID THEM!
Tenant
28th Sep 2016 (8 years ago)
Giulia
If I could give less than one star I would. Acorn is by far the most unprofessional company I have ever had the displeasure of dealing with. I hope students in the future read this review and decide to go with another letting agency.
We signed for a property with Acorn in March and our tenancy was due to start in July. Before signing the tenancy agreement we realised they had slipped in a clause which charged us an extra £50 for a fee we had never heard of and were never warned about. Considering the fact that we had already paid £250 of admin fees, this was unacceptable. After days of arguing, we got this fee removed from the contract. We then heard absolutely nothing from Acorn and were given no information before moving in.
When we did move in, we were welcomed home by a pile of abusive letters from our energy suppliers saying we owed overdue bills. Apparently Acorn had set up an account for us "as a gesture of good will" and forgot to tell us. Essentially, we didn't even know that we were paying energy bills for a house we weren't even living in and when we tried to explain how inappropriate this was, Acorn's only excuse is that they must have forgotten to inform us and that it wasn't a big deal. The property also hadn’t been cleaned in between tenancies. The oven and microwave were filthy with left over food stains from the previous tenants. The sink was in disgusting conditions. There were bits of dirty tissue paper left all over the kitchen and bathroom.
Things only got worse. When we moved in we realised one of the bedrooms was completely uninhabitable. There was mould growing from the floor half way to the ceiling. The bed was soaking wet from the damp that had infiltrated. According to Acorn's inventory (which had apparently been filled out only a couple of weeks earlier) the bedroom was in perfect conditions with brand new furniture. Having looked through the inventory we realised that no one had actually visited the property before filling it out. They got everything wrong, including the colour of our front door. It was ridiculous of them to argue that they had visited the property when one bedroom was entirely ruined by damp and the others were missing half the furniture listed on the inventory.
It took months for us to rectify the issue with the damp. The tenant who was meant to be living in that room had to move out as it was unhealthy for her to stay in the room, especially with a wet mouldy mattress. Acorn argued with us for ages saying it wasn't their responsibility. We got no understanding from them and wasted a considerable amount of time arguing. Things got a little bit better when we got a representative of the City Council involved. She concluded that Acorn had to carry out significant repairs. Acorn did this by repainting the room, buying a new mattress and putting a dehumidifier in there. But then they told us to pay for 8 hours of heating a day that way the damp would dry out. This did not solve the root of the problem and ended up costing us a ridiculous amount in heating bills. The bedroom remained cold and damp with peeled paint and damp stains everywhere. Eventually we got sick of arguing. We agreed to their terms and did what we could to keep the bedroom dry.
From there on everything that could have gone wrong with Acorn did go wrong. The staff was never helpful. Rather they were elusive, rude, condescending and very quick to blame us. All we ever heard was that they had no responsibilities and we had to take care of everything ourselves. Despite us doing everything we could to improve the house and make sure it was in a good state, we were completely ripped off when it came to getting our deposit back. They found a couple of faint blu tac marks on one wall of one bedroom and demanded enough money to repaint the entire room. They also found some dust and demanded around £200 to have the entire house professionally cleaned.
Tenant
7th Sep 2016 (8 years ago)
A Meadows
Acorn were the most horrific estate agents I have had the misfortune of coming across. From day 1, the agency misled us in terms of the condition of the property, leading us into signing a contract under false pretence and empty promises of replaced damaged furniture. The end of tenancy clean from the previous tenants was not carried out, nor was an inventory. When we moved in at the beginning of our tenancy the house was filthy, and ridden with damp, which acorn insisted on calling 'condensation' despite black mould on the walls and all over the mattresses. One of the mattresses was so bad that it had to be replaced, which finally happened 4 months into the tenancy. Problems in the property were not fixed, they were horrendous to deal with, not responding to complaints and claiming that emails that had been sent had never been received. Acorn attempted to claim some of our deposits on the basis of dirt and filth in the property that was already present before we moved in. Acorn has made me reluctant and fearful of renting a property due to an absolutely horrendous experience and hellish year.
Tenant
8th Aug 2016 (8 years ago)
Syd
Always had a great experience with Acorn. They have let a property for me for a long time and I have consistently found them to be professional, proactive, friendly and good at keeping in touch. I always recommend them to my friends
Landlord
29th Jul 2016 (8 years ago)
N Moody
As a landlord I've used Acorn Properties to rent my property for around 7 years now and have always been really impressed with the service I received. Every year they successfully find me good, reliable tenants who rent my property at a competitive price. They are very professional, always keep me in the loop about what is going on and are a pleasure to deal with. I'd highly recommend
Landlord
29th Jul 2016 (8 years ago)
S Morland
Shocking service, avoid at all costs, had persistent damp problem that was not dealt with at all. Extremely unprofessional. Avoid definitely if student as they will persistently try and take advantage of your naivety.
Tenant
19th Jul 2016 (8 years ago)
E EEL
We have used Acorn Properties now for many years and have always found them extremely professional and succesfull in letting our properties and ensuring a good relationship between Landlord and Tenant. Highly recommended.
Landlord
20th Jun 2016 (8 years ago)
M Posch
Do NOT do business with Acorn.
Acorn knowingly does business with well-known unscrupulous landlords (Billy Bob Atwell) and misrepresents properties. One is advised to stay away from Acorn. Example: non-working storage heaters described as 'gas central heat'.
29th May 2016 (8 years ago)
K Neale
Fantastic customer service and great company to rent your property!
I have rented my portfolio with Acorn since 2010 and they have never let me down, the property maintenance department and all the other staff go over and above to help. Highly recommended.
Landlord
15th Jan 2016 (9 years ago)
S Vogel
I used this company to find a tenant. They found one but got the paperwork so wrong that they told the tenant to pay the rent into someone else's account. Acorn also paid the deposit into the same wrong account. They denied any liability for five and a half years despite the correspondence confirming their error. I had to sue them in Court. Even though their error was so obvious and conformed in correspondence, they used a Solicitor against me. They turned up to Court with a Barrister even though I was representing myself. Despite their arrogance, denial and belief that they are always right even when they are clearly wrong, I won! Do you think I would recommend them? Reading the other reviews it seems like I'm not the only person to have a bad experience here. There are much better and professional agents, so no need to use them.
Landlord
5th Dec 2015 (9 years ago)
J Watkinson
We did have some issues with Acorn Properties however we were called by one of the directors who was very helpful and explained what had happened.
1st Sep 2015 (9 years ago)
C Street
Acorn Properties are the most unprofessional company I have ever had to deal with. Initially numerous things in our contract were incorrect, when we renewed the contract with them they simply crossed items out in pen instead of re-writing. The cost of renewing the contract was upwards of £600, for them to scribble things out in biro.
The staff were extremely rude and abhorrent. Initially on viewing properties we were treated with disrespect as the estate agent unlocked a house and then returned to sit in his car not showing us round, and he told us 'it doesn't matter if you like it, someone else will buy it and I will still get paid.'
We contacted them with several issues regarding the house (damp, no hot water, alarm systems... etc) when we couldn't get the landlord to deal with it and they were extremely unhelpful and simply told us to keep trying the landlord. Another occasion I asked them to print out the contract twice, so I could have a copy and my guarantor, they refused and only with pressure would they actually give me a copy. When we questioned them about certain clauses, they appeared clueless and it turns out we knew more about their market than they did. As examples; They attempted to force us into extortionate rent changes before they knew the figures of inflation that they could put the rent up by as written in the contract and they informed us that we had to sign a new fixed term contract, despite it saying in the contract that we could let it run on a monthly basis and when we brought this up, they threatened us that they would cancel our contract, despite them not actually being the Landlord. They informed us at 1 minute to closing time by text that we had a viewing for the property the next morning, despite us not knowing that it was even on the market as we had told them we were staying.
As students we feel that this company is attempting to prey on the people who have never rented. They charge obscene amounts, much more than the competition for admin fees and yet as aforementioned we found their administration skills to be lacking.
Please heed my warning.
Tenant
26th Feb 2015 (10 years ago)
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