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- Pennycuick Collins
Pennycuick Collins
Closes at 5:00pm
The Square 111 Broad Street, B15 1AS
Pennycuick Collins are an estate agent in Birmingham. They mainly list properties in B43, B63 and CV11. Over the last 6 months, they've listed 4 properties, with 0 currently on the market. Most of the properties listed have 2 bedrooms.
Opening hours
- Monday 9:00am - 5:00pm
- Tuesday 9:00am - 5:00pm
- Wednesday 9:00am - 5:00pm
- Thursday 9:00am - 5:00pm
- Friday 9:00am - 5:00pm
- Saturday Closed
- Sunday Closed
View all details
Pennycuick Collins Reviews (70)
Have you used this agent?
66%
0%
0%
3%
31%
All (70)
Seller (5)
Buyer (5)
Landlord (15)
Tenant (19)
General (26)
Anonymous Tenant
Ross & Devika were amazing. Communication was great, very helpful and understanding to my situation. Would definitely recommend Pennycluick Collins
Tenant
27th Mar 2024 (1 year ago)
Anonymous Home Buyer
They fail on every level
Not to be trusted at all
Communication zero
Admin zero
Buyer
21st Aug 2022 (3 years ago)
Anonymous Home Buyer
This is the most wonderful company avoid like the plague
Buyer
13th Aug 2022 (3 years ago)
J Mintah
We approached this agency as we were interested in a property to rent in central Birmingham. We were booked in to view the apartment with Ross, who was amazing in showing us around the building and the apartment itself. We were then passed on to Jack who helped us a lot and made it easier in terms of administration and was always there to help. The process was really smooth thanks to them! We received the keys today from Ross, who also showed us around making sure we were comfortable with everything.
They are professional, patient and really good on what they do.
I recommend this agency!
Tenant
28th Jan 2022 (3 years ago)
W evans
I just want to say what a great bloke Ross is.
Very helpful and understanding of what your needs are for a property…the team have been very good from start to finish ..would highly recommend …looking foward to the future now
23rd Nov 2021 (4 years ago)
M Abdirahman
We would like to thank Pennycuick for giving us a smooth and quick process into finding a place for me and my spouse. Ross and Jack from the office provided a great service, were really helpful and made the whole experience easy for us! I would highly recommend!
Tenant
20th Nov 2021 (4 years ago)
SofireOfficial
Exceptional service from Ross. A really good and professional viewing of a property. He was also really informative and was able to answer all of my questions with expert knowledge.
18th Nov 2021 (4 years ago)
S Grinnell
I have been a tenant of a Pennycuick Collins managed property for 4 years. They were very supportive and helpful with any issues we had ensuring problems were dealt with quickly. I would recommend them to both tenants and landlords alike for their service.
Tenant
27th Oct 2021 (4 years ago)
R deluca
I was recently planning to move house and I was looking for a reputable company to assist me with this. I was told about Pennycuick Collins by a friend of mine and decided to instruct them to help with the sale of my house . Ross Parsons was the main contact for the move and from start to finish it was very quick and easy. Ross was very professional on the way he conducted himself and made what can be a very stressful time quick, simple and painless. I would certainly recommend Ross and Pennycuick Collins to anybody looking for a move.
Seller
5th Aug 2021 (4 years ago)
D Payne
I can't stress how highly I recommend this company to any student moving to Birmingham for university. The staff have been extremely helpful, kind and generous during my time at this student accommodation. Its great value for money being in the city centre and perfect for students of all ages, a good mix of fresher's and mature students.
Tenant
30th Jun 2021 (4 years ago)
J Reddington
Ross Parsons (residential property manager) was incredibly professional and acted quickly to ensure that every query was dealt with properly. Great letting experience; would use again.
Landlord
23rd Jun 2021 (4 years ago)
L Darkes
Great customer service from Ross at Pennycuick. Always at the end of the phone to answer our queries, whenever we called he was always proactive and would hurry things along. Friendly, approachable and represented the company very well.
16th Jun 2021 (4 years ago)
C knight
We have recently used pennycuick Collins to rent our house, can't fault them at all. From the first viewing with Ross to signing of the contracts he and the team have been brilliant done everything they said and kept us informed. Highly recommend this company and Ross and Jack especially thank you both
Landlord
12th Mar 2021 (4 years ago)
P Silverman
Lucy continues to prove herself as a first class property manager. Her attention to detail & Compliance matters ensures our managed portfolio is in safe hands. Thank you Lucy .
Peter Silverman London March 2021
Landlord
12th Mar 2021 (4 years ago)
A Sencher
I have absolutely no problem in recommending this company to friends and family, they were very thorough and ensured that every detail was correct. Prompted me when needed and was there to answer any questions or concerns I had. I dealt with Ross and he was an absolute gem through the whole process! 100% 5 full stars from me
5th Mar 2021 (4 years ago)
B Crosby
We rented a property in Stirchley until very recently, and Pennycuick were our letting agents. It was a very positive experience.
The pandemic made it difficult to get some faulty fixtures fixed, but we were so happy living there that we weren't too fussed. The boiler once broke down in cold November weather and we were provided with electric heaters whilst it took about 5 days to fix. I thought that it was speedy service and I felt taken care of.
We were treated fantastically by their staff, in particular Ross Parsons and Jack Anderson. Both were pragmatic, friendly, and refreshing after previously negative experiences with other letting agents in the area. If you choose Pennycuick Collins rented property, rest assured Ross and Jack will do their best to look after you. Highly recommended.
Tenant
2nd Mar 2021 (4 years ago)
W horsburgh
i was ever so delighted and could not fault the way ross and the people at pennycuick collins found me a rented accomadation . ross helped me with the paperwork and the move .i would highly reccomend this firm if you are thinking about moving highly professional people who made me feel at ease i wish them firm the best of luck for the new year.
Tenant
1st Jan 2021 (4 years ago)
A T
Very poor service - they charge extortionate service charges, with inflated 'management' fees yet do very little to help when residents highlight issues with buildings. They need to be chased several times for an answer before they come back to you. They've charged £9k for building work to replace communal windows and doors per flat, yet no builders in sight one week past the supposed start date, whilst they insisted on the most recent payment so there would be no delays. Farcical company. Will be looking to change management companies.
3rd Oct 2020 (5 years ago)
P Reddings
I would like to commend Pennycuick Collins on the excellent service our building continues to receive. When the world has gone into lockdown and you need your agent to step up, the service charge team certainly did.
The communication and customer service before, during and after lockdown has been immense.
I am very lucky to have you as my managing agent and this view is shared by all of the leaseholders and tenants living in on our estate.
Dealing with the property administrator to the Directors you are all a pleasure to deal with. I can always guarantee to speak with someone who is willing to help and deal with any enquiry.
I would also like to comment about the excellent service the cleaners and grounds team provide. The estate looks immaculate and My guests often comment about the lovely appearance of our estate and buildings.
Thanks again for all your hard work, it is much appreciated.
A happy and satisfied owner who appreciates all UK your hard work and dedication.
14th Sep 2020 (5 years ago)
C Faulkner
I could give many examples of extremely unsatisfactory service and appointments of contractors, but you'd be bored.
Short story: AVOID. I promise you, it's not worth the stress.
Unorganised company who make it up as they go along.
23rd Aug 2020 (5 years ago)
T sullivan
I live abroad and the service we are getting from Ross Parsons as letting agent is outstanding. No problem seems to phase him. I have had a deceased tenant , a switch from letting to selling and repairs and renovations done to the satisfaction of all. Ross has got a real feeling for this business and his awareness and flexibility have paid dividends. Top Man!
Landlord
18th Aug 2020 (5 years ago)
A Bibbey
Very pleased with the great service I received from Ross Parsons in letting out my property. Very professional and kept me fully informed during the whole process. Let out my property despite the recent Covid crisis, couldn't ask for more. Thanks Ross and the team at Pennycuick Collins.
Landlord
13th Aug 2020 (5 years ago)
J Cole
I have used Pennycuick Collins for many years as they have managed and let a property for me .They have provided An outstanding and excellent service of which i cannot fault in anyway. they have always been efficient and respond to all the queries i had and dealt with everything in such a professional and friendly manner.
I have now sold the property and will miss the relationship that was built up with these people over the years.
Thank you pennycuick especially Ross for everything you did. and all in lettings who helped me get through so many issues with tenants!!
and Laura Lock i don`t know how you keep going being so brilliant at your job! thank you.
Seller
7th Jul 2020 (5 years ago)
J Whitby
This awful company became the managing agents for my property above a Co-operative a few years ago, in which since they have increased the service charges by nearly three times. The works carried out have been to a very poor standard and in some cases have been left in an un-safe state.
I've made the issues known to Pennycuick Collins, however my e-mails are mostly ignored and I have to chase for several weeks to get any kind of response.
I'm considering moving out of my property because of the stress caused by Pennycuick Collins, which is completely unfair and heartbreaking after spending so long making a home, but they have found a way to abuse the leasehold system for their own benefit and seemingly don't care who's lives they affect.
I can only recommend that as a landlord or leaseholder, you steer clear of this company.
Landlord
22nd Jun 2020 (5 years ago)
Anonymous Home Buyer
They have increased my service charges by nearly three times the original amount since I moved in. They use cowboy maintenance firms to do any work, which is highly over priced and the work is of a poor standard. Since the coronavirus I've been out of work and unable to pay the extortionate service charge fees, this has been explained to them however they have still added an additional fine of £75 plus VAT for not paying in time. Complete crooks with no common decency about them whatsoever.
Buyer
16th Jun 2020 (5 years ago)
Anonymous Tenant
Cowboy company that rips of tenants, do not trust, they will do whatever they can to scam you out of money.
Tenant
16th Mar 2020 (5 years ago)
T Evans
At last we have a managing agent who provides a service.
We live at Osbourne House, Coventry and PC took on the management of this building start of Feb 2020.
We previously had Bigwoods and then SDL both of which provided zero service.
PC have done more for this site in a month than previous companies did in 5 years
At last we have a managing agent who actually visits site and inspects works. I have seen the property manager on site early mornings and late afternoons meeting with contractors to show them works we actually need doing.
The common areas have been deep cleaned and the front of the building jet washed. The small things make such a difference to us residents but also shows the agents care about the building.
I know it’s early days but response times have been excellent and the people in the office are a pleasure to deal with. I can actually speak to someone without waiting two weeks for a call to be returned.
Keep up the good work and THANK YOU from a happy customer.
5th Mar 2020 (5 years ago)
J Anstey
Dreadful company, charging close to £400 fee for a management pack for the sale of my own property of which I hold a lot of this information. It's taken close to a month now and still not received holding up a chain. I was further advised by Ellie that if I had thrown them an extra £150 their way, it would have been done quicker. Essentially saying that they needed to be bribed to get the pack out on time. Shocking.
Seller
3rd Mar 2020 (5 years ago)
S Randall
We have dealt with Pennycuick Collins for many years as they have managed our properties in Birmingham. Lucy Roberts and her team have supported us by dealing with all the day to day issues with the properties and were a great help when we had to evict a difficult tenant. Last year we decided to sell and Ross Parsons managed that very effectively for us, especially as we had some issues with the solicitors. We would not hesitate in recommending this firm to you. Sarah & John
Landlord
7th Feb 2020 (5 years ago)
A Middleton
Highly recommend Pennycuick Collins block management department. They were appointed in August 2019 in the management of the building I live in and since their appointment they have resolved a number of long outstanding issues that the previous agents had not dealt with including a number of common area leaks. Routine maintenance has quickly been addressed and the property manager is quick to respond and deal with any queries. The results are that everyone here is living in a far nicer home and we are confident that Pennycuick Collins will continue to build on this!
20th Jan 2020 (5 years ago)
C Cleveley
I have recently rented a flat through Pennycuick Collins and the service I have received through them has been great. I have had experience with similar organisations that have been less thorough and limited in their customer service however I cannot fault Pennycuick Collins. Ross has managed my tenancy exceptionally and is always on hand should I need to ask anything or have any queries.
Tenant
4th Dec 2019 (6 years ago)
P Westwood
We have been more than happy with the service provided by Pennycuick Collins since we invited them to become manging agents for our exclusive residential development just over a year ago. Dale Jones and his team respond swiftly and effectively to any issue we raise and run the day to day management of the property efficiently. Dale chairs frequent Directors’ meetings for us and is always well prepared for the discussion of each item on the agenda. He and his colleagues have been particularly helpful in resolving practical and financial issues long outstanding due to the inefficiency of our previous managing agent. I have no hesitation in recommending Pennycuick Collins.
Chair of Directors, The Stalls Management Company (Stratford) Limited
10th Sep 2019 (6 years ago)
A Hancox
My landlord transferred to Pennycuick after being with a different letting agents who were horrific, and I was appointed Lucy Roberts as my property manager and wow, what a difference. It was incredibly refreshing to be put in contact with someone who is efficient and professional, as well as approachable and reliable. She was always available when I needed advice and never felt like I was too much trouble. I have now bought this property and would just like to thank the Pennycuick Team for looking after me during this time, including Ross Parson who was also a great help during this process.
Tenant
9th Sep 2019 (6 years ago)
G Bentley
I’m a tenant in one of the blocks where Pennycuick Collins manage the common areas. I’ve rented a few flats before and have experience of other managing agents and their service far excels my previous experiences.
The Property Manager is friendly and helpful and always says hello on site visits and nothing ever seems too much trouble.
The grounds are well maintained and the entrance and staircase very clean and tidy. If ever there is a repair needed it is always sorted quickly.
I would have no hesitation in recommending Pennycuick Collins.
Tenant
10th Aug 2019 (6 years ago)
D Bayliss
I have owned a property at a residential block of apartments which Pennycuick has managed for nearly 4 years.
I have recently sold the property and want to express my thanks to all at Pennycuick Collins.
My experience of this company has been nothing but fabulous.
Prior to Pennycuick being appointed we were managed by a national management company who provided a very poor level of service, service charges were excessive and we were never able to get to speak with anyone.
Since Pennycuick has been appointed we have had regular site inspections and meetings with the Property Managers and even met the Property Assistant assigned to our building on numerous occasions. The staff are very pleasant, supportive and understand the complexity of our buildings.
Pennycuick provide a very personal and responsive service and each time I have called the office the phone is answered by someone willing to help.
Maintenance issues are dealt with in a timely manor and the contractors appointed are competent and when inspecting the accounts I have found the costs to be fair and reasonable.
I am moving to a freehold house but if I was to move into a flat in the future I would not hesitate to appoint Pennycuick to manage the building and service charges.
The sale process was also dealt with quickly and my solicitor commented how impressed they were with the comprehensive responses at pre contract stage of the sale.
Thanks again to all at Pennycuick.
I hope you all enjoy the chocolates I have sent to the office ????
Mr Bayliss
Seller
8th Jun 2019 (6 years ago)
H Rhodes
Hands down the worst, most unprofessional company that I've ever had the displeasure of dealing with. The staff are unhelpful to the point of being rude and don't really have the time or seemingly the knowledge to manage your property correctly.
We've had nothing but problems with Pennycuick Collins: Pennycuick Collins contractors not showing up but still being charged for their services (which we aren't able to claim back), issues in the property not being addresses quickly meaning we've had to chase for weeks to get the simplest of issues sorted, outrageous quotes for work that, after getting a second opinion, didn't need to be carried out.
While I appreciate they're a large company and have a lot of properties to manage, you do expect a basic level of service for the money you're paying. Sadly, we didn't even get that. When issues were raised or we challenged points with them, the team were hostile and extremely unpleasant. Sadly after raising it with senior management there seemed to be the same dismissive attitude.
If you want to pay through the roof for a sub-par service, then this is the management company for you.
Landlord
4th Jun 2019 (6 years ago)
M Ellis
Excellent company, went out of the way to help, there when you needed to speak to them, lettings manager brilliant
Landlord
13th Mar 2019 (6 years ago)
facesbysammy33b
I will gladly recommend Pennycuick Collins Chartered Surveyors to anyone. Very professional staff. I'm a very happy tenant .
Tenant
12th Feb 2019 (6 years ago)
J Swain
Great team of people. I would recommend their services, any issues Ive had have been resolved swiftly. Very happy with my tenancy.
Tenant
29th Jan 2019 (6 years ago)
I Axon
I had the pleasure of dealing with Ross Parsons, who provided an extremely professional service. I would highly recommend Pennycuick Collins and their services.
26th Nov 2018 (7 years ago)
M Smith
Fantastic service from Lucy Roberts. Nothing was too much trouble and she was great to work with. She managed our mother's property and eventually helped to sell it. She was delightful to engage with and very effective. Thank you!
Seller
13th Nov 2018 (7 years ago)
K Twaites
I don't often write reviews but feel that Pennycuick Collins deserves the recognition.
I have read a number of the poor reviews on this page and very surprised as all of my dealing with Pennycuick Collins has been positive. I know from experience people get upset with Companies and rant on reviews. Maybe the people who rant are the same ones who don't pay their service charges!!
I own a property portfolio and have involvement with numerous managing agents across the country. I own a Property in Coventry which Pennycuick Collin manage and i am a Director of the Management Company. In my opinion Pennycuick Collins provide a far superior service than the other agents I deal with.
If I call theri office to speak with the Property Manager, the accounts team, insurance team etc 9 times out of 10 I speak with the person I want to speak with. If that person is not in the office someone will always take a message and the call is returned or that person deals with the enquiry.
Each of their staff have their own direct dial so I am not waiting on hold unnecessarily like I do when I call other companies.
I have found that the Property Manager is very personable, professional and always takes decisions in the residents best interest. The Property Manager has disagreed with some of the Directors instructions and explained that we are not legally allowed to make such decisions and we have been very thankful of this advice.
Repairs are always carried out without delay and the contractors appointed are skilled, competent and provide value for money.
Our year end accounts are produced within 4 months of the year end and AGM's arranged and chaired by our Property Manager.
I could go on about the excellent service we receive.
Thank you to all at Pennycuick Collins. You are a pleasure to deal with.
Kevin.
Landlord
12th Oct 2018 (7 years ago)
E Hitch
Highly professional teams and very dedicated to their clients. Been a pleasure working with them
3rd Jul 2018 (7 years ago)
A User
My husband and I are the leaseholders of a property which is managed by Pennycuick Collins, and over many years we have always been satisfied with dealings we have had with them. When we have ever had the need to contact them we have always found them to be fully competent and businesslike in their approach to our enquiries and are swift to take action when necessary. We have always found the staff to be very helpful and extremely pleasant to deal with.
Landlord
8th May 2018 (7 years ago)
S arber
Would give zero stars if I could! Definately avoid if you want to protect your investment!!
Have left our property to fall into a dire state of disrepair. I have been in my property for ten years and in that time all I have seen is a couple of workmen blowing leaves off the car park and some botched repairs to a leaky roof!
Agree with previous reviewers who have found staff to be condescending and rude.
I have tried to escalate complaints but always end up being fobbed off by the same people!
My experience with them has been as a lease holder but would warn any freeholders out there to avoid like the plague, they genuinely will not protect your investment. They have not made any attempts to chase leesholders for outstanding charges and will collect their own fees and simply state 'there is no money' for any repairs!
If you value your property and want to protect it then go elsewhere for management!
Landlord
19th Mar 2018 (7 years ago)
S H
Like many of the people leaving reviews here, I don't feel a sense of good value living in an apartment building managed by Pennycuick Collins. Since they took over from the previous management company, the 6 month service charge has gone up with each consecutive billing, totalling around £2,100 a year, and most of the time I'm wondering what that really affords us when they take significantly longer than expected to fix any kind of problem, and don't seem to use their own initiative to take care of anything like dead bulbs in communal areas unless you report it to them then chase up again 2 weeks later. I've also found their head office staff to be condescending and generally unhelpful, especially when a bill comes through with no explanation of what it actually is. Would definitely not recommend this company.
22nd Feb 2018 (7 years ago)
D D
Some helpful staff there who will be happy to assist you and go out of their way when I purchased my property 18 months ago.
Property manager Mr Andrews shows no interest at all & never responds to any queries!! Reported an issue end of last year, but heard nothing back which I later found out was because he was away on holiday!!!
Buyer
27th Jan 2018 (7 years ago)
S H
Like many of the people leaving reviews here, I don't feel a sense of good value living in an apartment building managed by Pennycuick Collins. Since they took over from the previous management company, the 6 month service charge has gone up with each consecutive billing, totalling around £2,000 a year, and most of the time I'm wondering what that really affords us when they take significantly longer than expected to fix any kind of problem, and don't seem to use their own initiative to take care of anything like dead bulbs in communal areas unless you report it to them then chase up again 2 weeks later. I've also found their head office staff to be condescending and generally unhelpful, especially when a bill comes through with no explanation of what it actually is. Would definitely not recommend this company.
Tenant
15th Jan 2018 (7 years ago)
L H
The worst service I have received from any organisation EVER! I’ve called three times about the same issue (I think my first call was around October) and still not resolved. I don’t think they’ve even attempted to fix it. Don’t waste your time asking them for an update on progress either. They’re reluctant to take your contact details. Perhaps if they do, they’ll feel like they actually have to take responsibility for the problem. If you have any choice in the matter, avoid this company like the plague. I would give 0 stars if it were possible.
10th Jan 2018 (7 years ago)
S Nozedar
Pathetically poor (but expensive) on smaller accounts.....'can't be bothered' attitude consistently displayed by property managers of our site. Relevant responsible staff rarely available or failure to call back...only email communication! Accounting transparency....nil. Accurate maintenance billing to relevant section....nil, charging for £290 for site Legionella risk assessment where they eventually agreed, there was nothing to assess! We now have and enjoy an active and responsible property service management team at a much more reasonable cost.
10th Dec 2017 (8 years ago)
irideze
Never buy or rent from them, you would never have rights to your one property.
29th Nov 2017 (8 years ago)
D D
Some helpful staff there who will be happy to assist you and go out of their way when I purchased my property 18 months ago.
Property manager Mr Andrews shows no interest at all & never responds to any queries!!
Buyer
14th Aug 2017 (8 years ago)
T Roberts
We have had the joy of dealing with Pennycuick Collins and would have no hesitation in recommending them. They are quick to act and respond and will make sure they do everything they can to help resolve any situations that may arise.
We have had the great pleasure of working with Emily who has been absolutely fantastic throughout our experience of being with Pennycuick and we cannot recommend her highly enough. On top of this, the rest of the team we have spoken to on various occasions share the same positive attitude and have been brilliant!
We really found Pennycuick a breath of fresh air and would highly recommend them!
2nd Aug 2017 (8 years ago)
R Davis
Superb service from Emily to re-let our property. Cleaners, carpeting and let within a week and all at a great price. I would highly recommend Pennycuick Collins.
Landlord
14th Jun 2017 (8 years ago)
Mike23591
Sam Moxon was very helpful to both my client and I before, during and after the auction process! Thank you Pennycuicks and Sam!
1st Jun 2017 (8 years ago)
P b
Emily Beech has been fantastic through the difficult process of letting my mother's home. She has always been available to help us in whatever way she can and no obstacle has been too difficult! Her communication and friendly manner has been excellent all round and she is a great asset to Pennycuick! Thank you Emily!
Landlord
24th May 2017 (8 years ago)
A Sangha
I Instructed Pennycuick as a let only landlord and was dealing with Emily Beech. She was knowledgable, professional and made the whole process easy. I was kept informed every step of the way and I would thoroughly recommend.
Landlord
22nd Feb 2017 (8 years ago)
P x
disgusting Service, put the ground rent up and don't deliver anything that is promised, the attitude of a so called woman named Dawn is disgusting.... i would never ever want to deal with thos unprofessional people again..... avoid at all costs..... Dawn needs to get another job, he awful telephone manner is disgusting, she is the most unprofessional person i have ever spoken to when it comes to a so called professional establishment.
14th Feb 2017 (8 years ago)
D Christou
Emily Beech has been absolutely outstanding in all ways and aspects during my dealings with Pennyquicks.
I am renting a home which is everything that she suggested it was over the phone and has made the effort to be available at all times and has made such a stressful process so much easier to get through. I will certainly recommend Emily to friends and family in the future.
Tenant
9th Feb 2017 (8 years ago)
D Bradshaw
I have absolutely no hesitation in recommending this company. Their service is outstanding.
I dealt with Sam Moxon, Auction Manager, and could not have wished for anyone better. He is totally professional, yet very caring. He bent over backwards to be helpful; nothing was too much trouble for him. He went way above and beyond what was expected of him.
I can honestly say that this is by far the best company I have ever dealt with.
19th Jan 2017 (8 years ago)
A Morris
Best company I have ever rented from. If I had a problem it was fixed straight away. Lucy Roberts (Associate Partner) was really friendly and helpful.
They had a window cleaner and a cleaner who cleans the stairways which was a nice surprise as I didn't know about them when I first signed the contract.
They were constantly improving the building, from fixing the roof to replacing rotting wood on the garages.
Would happily recommend this company to anyone looking for somewhere to rent in Birmingham.
Tenant
1st Dec 2016 (9 years ago)
F pillinger
I was informed AGAIN the main entrance area lights would be fixed even lied too the worst company I have ever dealt with .... I will be taking the matter further regarding the poor level of service when I am paying for a service I expect not to be on the telephone all the time regarding issues !!
24th Oct 2016 (9 years ago)
L Page
They don';t even deserve one star - worst company i have ever dealt with, was promised a call back three times i never got one - I asked what we were paying our services charges for and they couldn't tell me!
7th Jul 2016 (9 years ago)
LaydeeMitch
Have been living in a property managed by Pennycuick Collins for less than a year, maintenance work is required, it took a month to have some one come out to look at the problem, and is now taking more than a month to have some one else sent out to look at it, and maybe do some work, but I doubt they will. They never reply to emails. Poor customer service and would actively dissuade any one I knew from going anywhere near a Pennycuick property. If I could leave no stars, I would.
Tenant
18th Apr 2016 (9 years ago)
R Sumner
I have been a tenant with pennycuick Collins for nearly 2 years now. Fantastic lettings agency and was very understanding of all my needs when finding my perfect property. I do have a fantastic property manager called Emma Billingham - I would highly reccomend her and is the reason for all of the above.
Tenant
20th Jan 2016 (9 years ago)
E Gibbins
Well where do I start ? My friend has just left a property in edgbaston and the experience she had was horrendous from start to finish !! Lucy customer service is not of paramount to your business otherwise I wouldn't be here today writing a a very bad review !! Looking at others I'm not the only ones who are appauled with
the business you are trying to run and ill
mannered . To all reading this they will not even care about your complaints as long as they have
your money !! Yes they will acknowledge concerns to follow procedure but will they go the extra mile for the Customer ? No . The news and word of mouth will be spread very fast as I'm sure everyone knows how Social media networks operate and public word of mouth . The impression you create as a company is an act and I'm happy now she has finally left the property that " was supposed to be up for sale " . Well done to partners and directors of penny quick - paramount customer service ????
17th Nov 2015 (10 years ago)
A Evans
Pennycuick Collins have been our managing agents for the past 12 months. During this time, we have found their service charge department to be approachable and very helpful and have had a very positive experience compared to that of our previous agent.
15th Jun 2015 (10 years ago)
M Wilson
Awful estate agents, I had a break in at the house I was renting, they were extremely unsympathetic towards the situation and did not care I was unsafe in the house. The police had to be called out and I felt let down. Also any time I phoned to speak about any concerns I was let down and dealt with in quite a rude manner. I felt throughout I was left to pay rent in a run down house with faulty electrics and all that mattered was I paid rent. Please do not rent from them. Unless you don't care about unprofessional 'customer service'.
Tenant
16th Feb 2015 (10 years ago)
D Smith
Awful. They ignore your calls and e-mails, fob you off by telling you they will get back to you and never do, and string everything out as much as possible. I've waited almost two years for a simple door buzzer to be fixed... How difficult can it be?
J Ricketts
Fantastic response time to a maintenance related issue I reported this morning from the Residential Serivde Charge Team.
We are very pleased to have moved from our previous agents to Pennycuick. We have gone from a non-responsive agent to a proactive professional approach.
You have done more for us this year than our previous agents did in the last 10 years.
It is a pleasure to call the office and speak to a human who knows our property and is courteous and happy to help.
Keep up the good work Dale and your team.
John
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