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  1. Home
  2. Philip Pugh & Partners - Cheltenham
Philip Pugh & Partners - Cheltenham Logo

Philip Pugh & Partners - Cheltenham

Opens tomorrow at 9:00am
25 Bath Street, Cheltenham, Gloucestershire, GL50 1YA
Philip Pugh and Partners, are a well known independent residential estate and letting agency, established in 1994 and under the management of Philip Pugh FNAEA (Honoured) – (working in this field for over 40 years) and Sacha Cresswell MNAEA (having nearly 30 years’ experience in both estate agency and residential lettings –with over 20 of those with Philip Pugh and Partners). We are based in the centre of Cheltenham at 25 Bath Street in arguably the best community for customers wishing to carry out property sales and lettings, since there are about ten agencies in this part of town. Our customers tell us that we have gained a reputation for a more traditional and helpful approach to their individual circumstances and we can assure you that market appraisals are undertaken free of charge and totally without obligation. We are the only Cheltenham Member of The Guild of Professional Estate Agents - a National Network of carefully selected Independent Estate Agents working together to ensure a 'best in class' service to the public. As active Agents of the Network, our Members pride themselves on building loyal, reputable and professional local businesses that depend greatly on the quality of service they provide to their clients.

Opening hours

  • Monday 9:00am - 6:00pm
  • Tuesday 9:00am - 6:00pm
  • Wednesday 9:00am - 6:00pm
  • Thursday 9:00am - 6:00pm
  • Friday 9:00am - 6:00pm
  • Saturday 9:00am - 5:00pm
  • Sunday Closed
View all details

Accreditations

  • tpos
  • naea

Philip Pugh & Partners - Cheltenham Reviews (28)

Have you used this agent?
  1. 75% 5/5 Stars
    75%
  2. 11% 4/5 Stars
    11%
  3. 0% 3/5 Stars
    0%
  4. 0% 2/5 Stars
    0%
  5. 14% 1/5 Stars
    14%

C TG

5/5 Stars
A Highly Professional Company. Fast to respond and they keep you updated all the time.... Read more
11th Feb 2024 (11 weeks ago)

M Sadeghi

5/5 Stars
They are masters of their work and guided me well. Their behavior is respectful and they answer my questions patiently. They always help me to solve the problem if there is a problem with the property.... Read more
30th Jan 2024 (12 weeks ago)

G B

1/5 Stars
Awful. Appointed by my solicitors to sell a property as part of a probate. They forgot to list the property until I enquired why it wasn't online, they forgot (for three weeks!) to send the vital sale document to the buyers solicitors once an offer was accepted, there was zero communication to me during the conveyancing, and to top it all they couldn't even be bothered to phone or email me to let me know when the sale completed! I never heard from them again, in fact. A quite unbelievable lack of respect for a fee paying client. Away from the above incompetence and lack of communication, one of the gentlemen there was very rude whenever I went into the office myself. Always full of excuses such as 'not been here recently so can't help you' or 'just received an email this morning about it' or 'was just about to call you, promise' when I'd ask why I hadn't heard anything from them for weeks on end. Unprofessional, discourteous, uncommunicative and inefficient. Would you really want to risk a property sale or purchase by choosing such a company? Mine fortunately went through thanks to the diligence of my solicitors, but I couldn't recommend Sure Property Group to anyone.... Read more
8th Jan 2024 (16 weeks ago)

N kumar

1/5 Stars
Very bad service and rude … not reply to customer..... Read more
22nd Dec 2023 (18 weeks ago)

B Collett

5/5 Stars
Sure have always gone above and beyond to make our rental experience stress free. Every time we've had an issue with our rental its been swiftly resolved with zero fuss. They really are the best letting agency we've ever used, and I would whole heartedly recommend them to anyone. Special shout out to Sacha, she's looked after us so well from day 1 and even came out herself to help us fix an issue with the house, incredible service!... Read more
27th Jul 2023 (8 mo. ago)

J Smart

5/5 Stars
The continued customer service over 15 years has been excellent and very understanding throughout the time managing the rental property and selling after bereavement. They took all the stress out of the sale and made it a very smooth process. Efficient and effective as well as friendly. Highly professional and highly recommended.... Read more
19th May 2023 (11 mo. ago)

B Gibbons

1/5 Stars
I was e-mailed directly asking to provide a review on Sure Property Group and I couldn't pass by the opportunity. Our experience with Sure started long before purchasing a property with them. After booking an initial viewing with the administration team I received an extremely rude phone call from an agent asking why I had booked a viewing during his holiday. He ended the call by saying he wouldn't be doing the viewing and that I should follow up with the office – a great start. The viewing went ahead on an alternative date by someone else who kindly offered us a follow up viewing too so this lured us into a sense of false hope that the agents weren’t that bad after all – how wrong was I. We put in several offers on the property back and forth, as you do, and continuously had to chase to get an update. Updates were very minimal and to the point, no real conversation about why/what the seller wanted until we were finally given a price they would accept. We were told we were the only viable party at the time and therefore offered this price after mulling it over the weekend. After chasing for some form of response the following week, we were told we had been rejected as someone else had offered more and to “have a nice day.” No explanation, further discussion or help for us as potential buyers or for the seller in terms of achieving the best possible price (as we could have and did in fact go on to increase our offer). Whilst I acknowledge we were sent an e-mail apology; this was only received after we vented our frustration and upset with how the situation had been handled. This level of ‘professionalism’ continued throughout our whole purchasing journey - incorrect spelling of names in the sale agreement, slow responses, accusations we were holding up the chain, the list goes on! All in all, we had an unbelievably poor experience. There is simply no way I will ever consider Sure Property Group as my own future agent and will recommend all family and friends stay clear.... Read more
19th May 2023 (11 mo. ago)

D Buxton

5/5 Stars
Always found Hannah and Katrina very helpful and efficient when dealing with tenant/property issues.... Read more
6th Dec 2022 (1 year ago)

C Mason

4/5 Stars
Had trouble getting in touch with Hannah and Sasha a couple times but when we have been in touch they have been somewhat helpful in regards to the reference checks and general issues. Katrina has been outstanding, keeping in touch, following up our issues and very informative. Great work!... Read more
3rd Dec 2022 (1 year ago)

I Wickramanayake

4/5 Stars
It was a great experience, especially Katrina in particular was very attentive from the start to end of the process.... Read more
29th Nov 2022 (1 year ago)

R Hudson

5/5 Stars
Perhaps I expect too much, but I suppose I expect an agent to look after my property as if it were their own. After previous bad experiences it was such a relief to find Surelet. I've been incredibly impressed by the team there, who make me feel safe in the knowledge that they'll take all the worry out of letting my property. I couldn't believe how quickly they found a tenant - I'm so pleased that I switched to Surelet, I just wish I'd done it years earlier.... Read more
21st Nov 2022 (1 year ago)

R Keevil

5/5 Stars
Had a few valuations and when the other two heard I also asked Philip Pugh they asked if theirs were in range of his as "he knows his stuff" Edit: this review was for Philip Pugh and not Sure Property Group which it has now become. Hope you guys are still up to the PP standard ????... Read more
9th Aug 2022 (1 year ago)

T Oz

5/5 Stars
From the first day of our tenancy, we received professional service and support in all matters. Katrina is a professional who does her job very well. She always responded quickly and resolved the problems.... Read more
20th Jan 2022 (2 years ago)

J Smart

5/5 Stars
Efficient at customer friendly service. I have been supported so well, in every aspect of being a landlord. There are no problems just highly professional solutions!... Read more
23rd Dec 2021 (2 years ago)

L Boop

4/5 Stars
Katrina was very helpful and communicative with my recent issue of becoming locked out, despite having already finished her working day! Brilliant service.... Read more
19th Dec 2021 (2 years ago)

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Property listings are matched to data from the Land Registry by our clever algorithm. Clever as it may be, it isn't always right, especially if a property was listed by multiple agents. The asking price is the original listing price, NOT the final listing price.
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