G B
Dec 23: Awful. Appointed by my solicitors in early 2023 to sell a property as part of a probate. They forgot to list the property until I enquired why it wasn't online, they forgot (for three weeks!) to send the vital sale document to the buyers solicitors once an offer was accepted, there was zero communication to me during the conveyancing, and to top it all they couldn't even be bothered to phone or email me to let me know when the sale completed! I never heard from them again, in fact. A quite unbelievable lack of respect for a fee paying client.
Away from the above incompetence and lack of communication, one of the gentlemen there was very rude whenever I went into the office myself. Always full of excuses such as 'not been here recently so can't help you' or 'just received an email this morning about it' or 'was just about to call you, promise' when I'd ask why I hadn't heard anything from them for weeks on end.
Unprofessional, discourteous, uncommunicative and inefficient. Would you really want to risk a property sale or purchase by choosing such a company? Mine fortunately went through thanks to the diligence of my solicitors, but I couldn't recommend Sure Property Group to anyone.
Nov 24: Dropped in here to check the reviews after a year of enjoying my retirement to see the progress of this 'company'. All I can say is a big lol at the 'reviews' here.
Will pop back in a couple of years to see if they're still trading then. Bye for now. (MY OPINION - AVOID THIS PLACE)
Dec 24: Sure won't succeed in intimidating me, whatever replies they post. Back in two years.... Read more
Seller
17th Dec 2024 (5 weeks ago)
R upreti
The experience was excellent they are really cooperative and helpful.They are very supportive to find us our home and cooperative while completing the whole process of tenancy agreement.... Read more
Tenant
30th Jul 2024 (25 weeks ago)
J Emovon
They are very good and respond to your calls with efficiency. I will recommend them to everyone their services is outstanding.... Read more
C TG
A Highly Professional Company. Fast to respond and they keep you updated all the time.... Read more
11th Feb 2024 (11 mo. ago)
M Sadeghi
They are masters of their work and guided me well.
Their behavior is respectful and they answer my questions patiently.
They always help me to solve the problem if there is a problem with the property.... Read more
Landlord
30th Jan 2024 (11 mo. ago)
N kumar
Very bad service and rude … not reply to customer..... Read more
22nd Dec 2023 (1 year ago)
B Collett
Sure have always gone above and beyond to make our rental experience stress free. Every time we've had an issue with our rental its been swiftly resolved with zero fuss. They really are the best letting agency we've ever used, and I would whole heartedly recommend them to anyone.
Special shout out to Sacha, she's looked after us so well from day 1 and even came out herself to help us fix an issue with the house, incredible service!... Read more
Tenant
27th Jul 2023 (1 year ago)
J Smart
The continued customer service over 15 years has been excellent and very understanding throughout the time managing the rental property and selling after bereavement. They took all the stress out of the sale and made it a very smooth process. Efficient and effective as well as friendly. Highly professional and highly recommended.... Read more
Seller
19th May 2023 (1 year ago)
B Gibbons
I was e-mailed directly asking to provide a review on Sure Property Group and I couldn't pass by the opportunity.
Our experience with Sure started long before purchasing a property with them. After booking an initial viewing with the administration team I received an extremely rude phone call from an agent asking why I had booked a viewing during his holiday. He ended the call by saying he wouldn't be doing the viewing and that I should follow up with the office – a great start. The viewing went ahead on an alternative date by someone else who kindly offered us a follow up viewing too so this lured us into a sense of false hope that the agents weren’t that bad after all – how wrong was I.
We put in several offers on the property back and forth, as you do, and continuously had to chase to get an update. Updates were very minimal and to the point, no real conversation about why/what the seller wanted until we were finally given a price they would accept. We were told we were the only viable party at the time and therefore offered this price after mulling it over the weekend. After chasing for some form of response the following week, we were told we had been rejected as someone else had offered more and to “have a nice day.” No explanation, further discussion or help for us as potential buyers or for the seller in terms of achieving the best possible price (as we could have and did in fact go on to increase our offer). Whilst I acknowledge we were sent an e-mail apology; this was only received after we vented our frustration and upset with how the situation had been handled.
This level of ‘professionalism’ continued throughout our whole purchasing journey - incorrect spelling of names in the sale agreement, slow responses, accusations we were holding up the chain, the list goes on!
All in all, we had an unbelievably poor experience. There is simply no way I will ever consider Sure Property Group as my own future agent and will recommend all family and friends stay clear.... Read more
Buyer
19th May 2023 (1 year ago)
D Buxton
Always found Hannah and Katrina very helpful and efficient when dealing with tenant/property issues.... Read more
Landlord
6th Dec 2022 (2 years ago)
C Mason
Had trouble getting in touch with Hannah and Sasha a couple times but when we have been in touch they have been somewhat helpful in regards to the reference checks and general issues.
Katrina has been outstanding, keeping in touch, following up our issues and very informative. Great work!... Read more
Tenant
3rd Dec 2022 (2 years ago)
I Wickramanayake
It was a great experience, especially Katrina in particular was very attentive from the start to end of the process.... Read more
29th Nov 2022 (2 years ago)
R Hudson
Perhaps I expect too much, but I suppose I expect an agent to look after my property as if it were their own. After previous bad experiences it was such a relief to find Surelet. I've been incredibly impressed by the team there, who make me feel safe in the knowledge that they'll take all the worry out of letting my property. I couldn't believe how quickly they found a tenant - I'm so pleased that I switched to Surelet, I just wish I'd done it years earlier.... Read more
Landlord
21st Nov 2022 (2 years ago)
R Keevil
Had a few valuations and when the other two heard I also asked Philip Pugh they asked if theirs were in range of his as "he knows his stuff"
Edit: this review was for Philip Pugh and not Sure Property Group which it has now become. Hope you guys are still up to the PP standard ????... Read more
Seller
9th Aug 2022 (2 years ago)
T Oz
From the first day of our tenancy, we received professional service and support in all matters. Katrina is a professional who does her job very well. She always responded quickly and resolved the problems.... Read more
Tenant
20th Jan 2022 (2 years ago)
J Smart
Efficient at customer friendly service. I have been supported so well, in every aspect of being a landlord. There are no problems just highly professional solutions!... Read more
Landlord
23rd Dec 2021 (3 years ago)
L Boop
Katrina was very helpful and communicative with my recent issue of becoming locked out, despite having already finished her working day! Brilliant service.... Read more
Tenant
19th Dec 2021 (3 years ago)
T Grayland
Would highly recommend.... Read more
27th Aug 2021 (3 years ago)
A Butler
I've had a smooth and pleasant experience with Philip Pugh which has made the whole process a much nicer one to undertake.... Read more
13th Aug 2021 (3 years ago)
R Tims
A very kind, organised and proficient service. Great people skills and very adaptable when needing to act promptly when the circumstances require... Read more
1st Aug 2021 (3 years ago)
V Lu
The agent was very helpful in setting up my tenancy and responded quickly in resolving the problems.... Read more
Tenant
11th Apr 2021 (3 years ago)
P Hampshire
Just a first class and caring service. Tip top!... Read more
7th Apr 2021 (3 years ago)
M Daniela
VERY GOOD AND PROFESIONAL TREATMANT IN EVERY ASPECT AND MOST SATISFIED TENANT FOR OVER 3 YEARS.... Read more
Tenant
31st Mar 2021 (3 years ago)
A Pulley
Always very polite, helpful and knowledgeable... Read more
29th Mar 2021 (3 years ago)
P Dimmock
Very professional and caring. Excellent value and worked very hard.... Read more
12th Mar 2021 (3 years ago)
J Holliday
Have used Philip Pugh on 3 occasions for buying and selling. Excellent service every time. ????... Read more
Seller
21st Oct 2020 (4 years ago)
C WINTER
Great venue, friendly staff , excellent facilities... Read more
15th Oct 2019 (5 years ago)
J holden
Philip Pugh & Partners have been fantastic from start to finish, couldn't thank them enough.
Katrina was very professional, always on the other end of the line if I needed to know something etc
Thanks again for all your help and making it an easy and pleasant experience... Read more
31st Aug 2018 (6 years ago)
J M
Why can't I give zero stars?
If you are selling I would avoid like the plague, here's why from a buyer's perspective:
First contact -
Spoken to like a second class citizen, presumably because I didn't have an Oxbridge accent and therefore surely couldn't afford the property I was enquiring about. After some faffing about I was reluctantly offered a viewing.
The viewing -
Turned up late, poorly presented and no knowledge about the property at all, essentially just a very expensive key handler. Rushed around the property as there was another viewing 15 minutes later (and we started over 5 mins late).
After the viewing -
Made an offer but I had to call back three days later to get an update. That update was simply 'your offer was rejected'... no inclination as to why, was it not high enough, was it our position etc. so no help for me or the vendor in terms of achieving the best possible price as I could have increased my offer. Also, there was no attempt to find out more about what I was looking for in order to market similar properties in future.
All in all an unbelievably poor experience, even more shocking as some online providers are really upping their game. Can't believe this bunch are still going, but I would think carefully before choosing them as your agent.... Read more
Buyer
28th Mar 2017 (7 years ago)
JohnyP
As buyers from Hampshire in a long and frustrating house purchase chain, we found that Philip Pugh & Partners of Cheltenham were very friendly, supportive and professional. On every occasion, the team were able to provide situation updates and propose problem-solving solutions ahead of our own estate agent and solicitor. Our enquiries were dealt with promptly and with integrity and, at difficult times, we were given much-needed reassurance that everything was being done to secure our chosen property. We would strongly recommend Philip Pugh & Partners to all potential sellers and buyers for a personal and professional service.... Read more
Buyer
7th Mar 2014 (10 years ago)