Third Party Review- this review has not been verified by GetAgent.
Xiao Wei Chen
15th October 2019
Worst experience ever. Got a property in mind and tried to book a viewing since last Monday. I called on early Monday at 10am and tried to book for a viewing for the day, even if it have to be late, been informed that he will get into contact with the tenants and get back to me in a few hours. I tried again around 2 and 3 and no one picked up the phone call. I tired again at 5pm and been told that a lot of people are waiting to view but just don’t have time??? At least give me a call and let me know? Then he talks about Thursday and Friday. I said Thursday would be ok for me if he can check, again nothing I had to call several times to get told that no can’t do Thursdays but Friday only. So I said I can’t do Friday whether if he can arrange a time for next Monday (which is yesterday) he said he will check and give me a call back. Again, nothing, I had to call several times again on Monday. First call in morning he informed me that it was confirmed with the tenant that it is fine to view around 3-5pm but because it is tenanted he wanted to confirm again and get back to me very shortly. Guess what? Yes, again no response. I tried to call a number of time either no one picking up the call or been told that he is not in the office. My last call was around 4:30pm where one of his colleague picked up the phone and said he will return at 5pm. I asked if he could please ask the man to give me a call when he is back as he had promised to call me back for a number of occasions now and never did. He was rude and states that we never promise anyone we will do anything?? So is it really acceptable professionally for your colleague to state that he will call back to confirm on god knows how many times and never call back? I said to him that’s fine, I am no longer interested in the property because of the nightmare service your estate agent is providing - acting as if I am the estate agent chasing for confirmations.