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- NGU HOMESALES - North East
NGU HOMESALES - North East
469-471 Durham Road,Low Fell,Gateshead, NE9 5EX
NGU HOMESALES North East are an estate agent in Gateshead. They mainly list properties in NE8, NE24 and NE21. Over the last 6 months, they've listed 32 properties, with 10 currently on the market. Most of the properties listed have 2 bedrooms. They list properties for sale on Rightmove and OnTheMarket.
Opening hours
- Monday 9:00am - 5:30pm
- Tuesday 9:00am - 5:30pm
- Wednesday 9:00am - 5:30pm
- Thursday 9:00am - 5:30pm
- Friday 9:00am - 5:00pm
- Saturday Closed
- Sunday Closed
View all details
NGU HOMESALES - North East Reviews (290)
Have you used this agent?
79%
4%
0%
1%
16%
All (290)
Seller (10)
Buyer (6)
Landlord (52)
Tenant (89)
General (133)
C Smith
I had a lot of difficulty getting my references sorted out but Shakil was very helpful and went the extra mile to help me sort out my issues, he was committed to help me through the process I appreciate his help a lot
7th Nov 2024 (11 weeks ago)
A Otabor
Katelyn was fantastic all through the process and she made a rather stressful referencing process appear seamless. Kudos!
22nd Oct 2024 (14 weeks ago)
M Nnuji
Prompt response
19th Oct 2024 (14 weeks ago)
S Brennan
Our company have worked along side NGU for the past five years. Mr Fitzackerly is very professional and through within his job role. His office staff are always polite and courteous at all times. Although we mainly Deal with the lovely Katy Neat. I have found Katy to be very helpful, professional and passionate about her work a lady that will go above and beyond to help you any way she can. If u are looking at needing a company to carry out a refurb on your property i would recommend NGU highly from begin to end for professionalism. If I could have give a higher rating i would especially to Mr Fitzackerly and Katy for their passion and professionalism in their job role. A company that cares about your property as if it was their own.
I am adding to my review as I have property that I needed to let out but just didn’t have the time. With NGU being so professional with their refurb team I didn’t think twice about using them to find me a tenant. Once again I was not let down. I was introduced to the lovely hard working Shakil who kept me informed from start to finish of the process. He went out took professional pics uploaded them onto NGU web site visited the property with perspective tenants vetted them so all I had to do was sit back and relax. Can’t thank Shakil enough for his hard work and commitment he put in. They even got me more rental income than I was expecting. For my other properties I will definitely go back to NGU to find my Tenants.
Landlord
16th Oct 2024 (15 weeks ago)
J Thurgood
Shakil and Katelyn have supported us from start to finish with our letting. A Very helpful and speedy service.
Landlord
14th Oct 2024 (15 weeks ago)
E Alberta
NGU has such a professional team members, it didn’t take a long time for me to get a viewing date. Once I showed interest in the rental property, everyone got on board and help with the whole process. It was super fast and simple. I 100% recommend NGU to everyone wanting to rent a space. They are the best. Thanks
Tenant
1st Oct 2024 (17 weeks ago)
S Gorzynski
Katelyn was very helpful and despite some complications in the application process we managed to move in and get our new home sorted.
Tenant
1st Oct 2024 (17 weeks ago)
J C
Spoke to Racheal moody when ever iv needed repairs ect and Rachael’s always dealt with it quickly so thank you.
Tenant
27th Sep 2024 (17 weeks ago)
D swinburn
Friendly, helpful and always there if you need them.
25th Sep 2024 (18 weeks ago)
H Gejda
By far, the best refurbishment company and letting agent I've ever dealt with. Chris Fitzakerley and his team helped me when a tenant trashed my property. Since getting the property refurbished, it's been a pleasure dealing with all of the NGU staff. To name a few, Rachel Moody, Katie Neat, Shakil Ahmed, Annelise Phelan, Katie Wybrant and Nigel Fitzakerley have all been amazing. Thank you so much.
Landlord
23rd Sep 2024 (18 weeks ago)
K Anderson
Thay are very help very friendly and very understanding
21st Sep 2024 (18 weeks ago)
S Donne
NGU have been looking after my properties for about 10 years. Rachel Moody has always made sure thorough communication was maintained. This has made the entire management process very easy, if not actually a pleasure.
Landlord
21st Sep 2024 (18 weeks ago)
C R
Fantastic service from this Estate agent, everyone is super friendly and helpful, massive thanks to property manager Samantha Bellamy for all you have done. ????????????
20th Sep 2024 (18 weeks ago)
M Dede
Outstanding Property Management by Samantha at NGU Home Lettings
I cannot speak highly enough of Samantha at NGU Home Lettings for her exceptional service in managing my property. From day one, she has been nothing short of brilliant. Her attention to detail, professionalism, and proactive approach have made my experience as a landlord completely stress-free.
Samantha has gone above and beyond in arranging tradesmen for any maintenance or repairs, ensuring everything is handled promptly and efficiently. Her communication is clear, timely, and always keeps me informed, which has provided me with complete peace of mind. Whether it’s organizing repairs, coordinating with tenants, or providing valuable advice, Samantha has consistently shown her dedication and expertise.
It’s a true pleasure working with her, and I feel confident knowing my property is in such capable hands. I wholeheartedly recommend Samantha and NGU Home Lettings to anyone looking for first-class property management services.
Thank you, Samantha, for your outstanding work!
Landlord
19th Sep 2024 (18 weeks ago)
I Silva
Samamtha Bellamy is the very best. The service we have had from NGU throughout the years has been exceptional on every aspect, response time is almost immediate and highly professional. I am planning on remaining with NGU for ever, have tried several others but none comes near their level of courtesy and service and efficiency.
19th Sep 2024 (18 weeks ago)
N Johnson
NGU have been a great company to do business with, I have been working with them since 2016 doing their building work, landscaping and fencing.
They make communication very easy between you, them and tenants.
Which is great to take some pressure off the workload and keeps everyone involved up to date.
Chris does an amazing job with his videos and schedules, which saves everyone a lot of time traveling around to measure up for materials. Organising all the trades in a way that we can all work in sync.
Sam and Rachael keep on top of maintenance work needed on their properties thoroughly. Passing on details, communicating with tenants that are hard to reach and keeping everyone up to date at every step.
Katie has everyone paid on time and up to date, on top of refurb projects that she organises. She is a great part of the team.
Impressive company and a pleasure to work with all the staff at NGU
Nathan
Johnsons-Building
19th Sep 2024 (18 weeks ago)
A Soleas
Well done everyone at NGU! I am a landlord who lives in London! Over 9 years NGU have always dealt with matters efficiently and cost effectively . A special thank you to Sam Bellamy!! The only agent you will ever need!! Thank You. Mr A Soleas (Tas)
Landlord
18th Sep 2024 (19 weeks ago)
K Richmond
We have been working with Ngu Homeletting for many years now and find them extremely professional in all aspects relating to property management and maintenance, in particular Rachel Moody which deals with all my maintenance aspects using a common sense, professional and courteous manner, I would thoroughly recommend this company
Landlord
18th Sep 2024 (19 weeks ago)
L Cryan
Been in my NGU property for over a year now and all the staff at NGU are all lovely and polite, especially my property manager Rachel Moody who has sorted all my repairs straightaway with no issues. She always responds to my emails in a timely manner and tries her best to get everything sorted
Tenant
18th Sep 2024 (19 weeks ago)
S riley
Always a pleasure dealing with Sam and all the team at Ngu
Very professional and curtious
Regards Shaun
17th Sep 2024 (19 weeks ago)
J McDonald
I have worked for NGU directly since becoming self employed a little over a year ago and I can honestly say it’s been absolutely great! All the staff in the office are really friendly, have great communication skills and are super helpful! I normally communicate with Sam Bellamy and Rachel Moody, they are really easy to work with and they help with what ever I need! 100% happy to work for/with NGU, they have always been spot on to me!
Thank you all the staff at NGU (Gateshead).
17th Sep 2024 (19 weeks ago)
R Wiggans
The Landlord has shared the cost of fixing my hallway floor.
It needed levelling out before the flooring could be fitted.
I paid up front and NGU reimbursed me promptly.
It is so much better now. Thankyou
Tenant
14th Sep 2024 (19 weeks ago)
R Elliott
Katelyn Moody was terrific helping us set everything up, constant communication and always there to answer questions. Highly recommend.
14th Sep 2024 (19 weeks ago)
M Milligan
I have had a great experience with NULets in particular with the support from both Laura and Shakil. They have made the process quick, efficient and easy and I have had no issues with signing up to a new rental property within 1 weeks of seeing the property. Thanks so much for all your help guys, it’s been very much appreciated. Best regards.
Tenant
11th Sep 2024 (20 weeks ago)
L brady
Absolutely amazing service. Katelyn Moody helped us so much with our house move and couldn’t fault her at all. Friendly and helpful service all around. Would definitely recommend.
10th Sep 2024 (20 weeks ago)
R Z
Much appreciated Shakil for your help with the move. From booking several viewings to selecting a suitable property, Shakil's help has been invaluable. The process has been smooth and professional, and importantly, great communication regarding every stage of the moving process.
9th Sep 2024 (20 weeks ago)
L Cook
Can’t give anything less than 5 stars. Rachel responds to any issues and they are resolved fast, and gives us plenty of notice for any visits that are required. Couldn’t recommend them enough!
Tenant
6th Sep 2024 (20 weeks ago)
J Leggett
Rachel, Sam and the team have always provided great support over the years and we are proud to have a great rapport with NGU!
31st Aug 2024 (21 weeks ago)
N Okechukwu
Great experience, response time was great, the link to the site to upload documents is a good initiative and the team do a great job
27th Aug 2024 (22 weeks ago)
M Shah
Edit: We got a new boiler and to fix heating issue got external pipes which hopefully will fix this issue. We suffered a lot for almost 9 months. Thanks to NGU support team. Appreciate their support and help. ????
21st Aug 2024 (23 weeks ago)
G Wheatley
Outstanding and quick response from Samantha Bellamy. Who has helped and kept me updated on repairs. Very much appreciated.
21st Aug 2024 (23 weeks ago)
K Akinmade
Excellent service! Very prompt and courteous responses from Shakil. All checks were done in record time. I would definitely recommend NGU homes to any of my friends and colleagues looking for a place to rent!
Tenant
14th Aug 2024 (24 weeks ago)
V Jibro
It was a great experience right from the viewing, documentation was seamless. Got my Keys to the apartment almost immediately my documents were verified. Good Job guys.
Tenant
14th Aug 2024 (24 weeks ago)
A MV
I am very pleased to say that it was very satisfied experience with NUG home lettings. Their customer service was excellent throughout my rental home processes especially katelyn. I got all the new updates by my mail and i was able to contact them freely.
Tenant
10th Aug 2024 (24 weeks ago)
N B
AVOID LIKE THE PLAGUE.
The staff at NGU are unprofessional, rude, clearly have a script to follow if you contact them and couldn’t care less about tenants.
Repairs go un resolved, jobs they say will be done prior to you moving in aren’t done, they try to bully tenants hoping they won’t know their rights, promise anything to get what they want then deny it.
The only reason they have one star is because you can’t give a negative amount.
Tenant
8th Aug 2024 (24 weeks ago)
A Williamson
NGU Homes staff are very professional and polite. They made the process very simple.
From first enquiring about a property to viewing the property to moving in, was a quick turn around time.
They explained the process step by step which made it very clear to understand what would happen.
Special mention to Katelyn and Shakil who went above and beyond ????
Tenant
8th Aug 2024 (24 weeks ago)
J Bullock
Cannot fault my experience in renting a home through NGU at all. From viewing, to paperwork and receiving the keys, the process was super quick and Shakil was on hand to answer any questions I had
Tenant
1st Aug 2024 (25 weeks ago)
R Soni
Absolutely rude service, would never recommend, no specific details before arranging viewing no one will come at the property for viewing, then if you don’t follow what they trying to convince you, customer relationship team gets mad at you
27th Jul 2024 (5 mo. ago)
M Jordan
amazing refuesed a viewing because I make minimum wage as a disabled man... never asked about the money I have saved to pay but oh well there are better letting agencys out there. Thank you for reaching GDPR and disclosing private information. Should’ve been kept confidential. Another reason why not to use you services
Landlord
25th Jul 2024 (6 mo. ago)
O Ojemeri
Very lovely agent that attended to my queries
12th Jul 2024 (6 mo. ago)
L Mannion
Great communication throughout refurb - highly recommend
5th Jul 2024 (6 mo. ago)
H Hunt
Amazing from start to finish.
2nd Jul 2024 (6 mo. ago)
J mcgee
Great work and great communication with the team. Very happy with their work and would work with them again.
2nd Jul 2024 (6 mo. ago)
B Drummond
As a first property investor, my experience with NGU has been very positive. Their professionalism and communication has been great. Any issues we experienced were sorted out fairly quickly. Would definitely use them again.
Landlord
2nd Jul 2024 (6 mo. ago)
R Gureje
So i came across NGU home online when thinking of changing my apartment. I had a very seamless process from the point of viewing down to referencing and contract signing. My point of contact (Katelyn Moody) all through the process was very professional and communicated every bit that needs to be done in clear terms. I must she is vey good at what she does. Please keep up the good work.
Tenant
24th Jun 2024 (7 mo. ago)
N kirkham
NGU Homes made my process of moving very smooth and Shakil was helpful and replied very quickly to any questions I had.
21st Jun 2024 (7 mo. ago)
M Boudabouza
Ngu have done a really good job of my kitchen.
13th Jun 2024 (7 mo. ago)
A bayo
I didn't know home rentage could be made easy and affordable even to the novice prospective customer until I come across NGU Homes _lettings, sales and refund , they make the process easier for me, starting from precise and clear advertisment ,thier responsiveness to message from client is a top notch, they simplify every part of the process by collectively put everything into their canopy application that made it easier to present every documents from client. Above all, get a beautiful and awesome apartment from them in a good location gladden my mind
Tenant
11th Jun 2024 (7 mo. ago)
P Pancratius
Katelyn managed to let my property in a super quick time frame. She kept me up to date along the way and was super polite. She was a real pleasure to work with and made the whole process really easy and hassle free. I would highly recommend her!
Landlord
5th Jun 2024 (7 mo. ago)
S ayre
Just an edit as we have ended our long serving tenancy, and what a professional service even allowed is to take the remaining rent out of the deposit...... once we'd moved out and the house was still under our tenancy the property was damaged and not once on check out have we been charged for the damaged things ... NGU take a bow rachel and the team thank you for such a hassle free rental keep up the amazing work guys 100% genuine company ????
Had an issue with my conservatory doors not locking, logged the job at 20:00 in the evening, the following morning Rachel Moody let's me know the jobs been allocated, by 12:00 the jobs completed ,what more can you ask for, quick, hassle free service 10 out of 10 ,keep up the great work and service.
Tenant
3rd Jun 2024 (7 mo. ago)
P Baskurt
We have been with ngu for about 12 year with no issues at all. Repairs done asap and always friendly and helpful
Tenant
25th May 2024 (8 mo. ago)
M Verrill
From the first point of contact with NGU Homelettings they have been very attentive and professional throughout.
A very special mention to Molly and Rachel in the office who has listened to my circumstances and gave me the best advice for the process to run smoothly. As well as being lovely to talk to, both where amazing and has kept contact with me the whole time and made sure I was happy with everything.Thanks again Molly and Rachel X
Martina
24th May 2024 (8 mo. ago)
L Major
Can’t fault NGU Homelettings! Have been a tenant for 3 years now and NGU have went above and beyond throughout my tenancy.
A special thank you to Sam who is outstanding at her role and has helped us with any query or problem we’ve had over the years!
Outstanding lettings company. Highly recommend.
Tenant
23rd May 2024 (8 mo. ago)
K Chambers
Hi have now rented with Ngu for 12 years ! They are very professional ,very reliable and problems or issues are solved straight away ! Rachel moody manages my property and so helpful.Total asset to the team , just so easy to talk to She always goes above and beyond sorts Things out straight away . keeps me involved in anything that is being resolved or changing .Couldnt ask for better.
Landlord
23rd May 2024 (8 mo. ago)
Leayonce
We dealt with a lovely lady, Katelyn Moody and she went above and beyond assisting myself and my partner in getting sorted with our new home. Her replies were always quick and informative. Anything we asked she always got back to us in good time and did her best. Such a pleasure.
13th May 2024 (8 mo. ago)
C Taylor
I was really happy with our experience with NGU, most of which was with Shakil.
We were making rent enquiries for about 6 weeks across different places and agencies.
As we called for a property with NGU we got a viewing on the same day, which was a first. Some other agencies were taking over 2 weeks to arrange viewings on vacant properties.
The thing which impressed me most, particularly with Shakil as he was our lead contact was his speed and efficiency of communication. He usually replied very swiftly to our enquiries which we appreciated.
We have high hopes for a good tenancy with NGU.
Tenant
1st May 2024 (8 mo. ago)
B Taylor
Quick and easy service, Shakil has been very helpful and kept me updated about the property im moving into and im so excited to rent a home from you guys.
Tenant
25th Apr 2024 (9 mo. ago)
J MANGAN
Well and professional ??????
Mr Shakkil was very responsive and approachable,
We are extremely satisfied..
All other staff was very helpful
25th Apr 2024 (9 mo. ago)
S Bell
Excellent service and always ready to help
Great support and attention to detail
25th Apr 2024 (9 mo. ago)
F DMan
Chris from NGU always does top notch job. Sends me full report within minutes of either sending the tenant of or accepting them in. 10 out of 10 Chris keep up the good work.
Landlord
24th Apr 2024 (9 mo. ago)
A Venus
NGU Homelettings provide a very caring and extensive property management service. Very reasonably priced and professional with swift action when maintenance is required with excellent customer service and always go the extra mile. Their comprehensive service allows landlords who live a distance away to relax in the knowledge that their properties will be looked after properly and all the necessary requirements are met. An excellent company with a great staff who are always available and always helpful and approachable.
Landlord
24th Apr 2024 (9 mo. ago)
S Murphy
I rented my property through NGU. They found great tenants and managed the property. Chris Allot was particularly helpful guiding me throughout the process
Landlord
24th Apr 2024 (9 mo. ago)
W Aziz
The whole process was very smooth and special thanks to Shakil for keeping us informed at each step
23rd Apr 2024 (9 mo. ago)
J Havelock
Nearly 4 years in one of ngu home letting property have to say 5 /5 service couldn't be happier with them as a landlord great customer service the workman are all great only leaving as got a council property thank you so much ngu for looking after me xxx
Landlord
10th Apr 2024 (9 mo. ago)
D Olarii
Oooo may.! I have seen some properties with this estate company .! And at some point I placed an offer to one of the property . After 1 hours or so I received a call from a guy there cal himself Jon .!He was questioned my ofer what I put so less. Because he got higher ofers even a lot higher then the house is listed and advertised .! I said that is my offer . And then he was laughing on me that I am not realistic . Because I am not pay him way he wants .! They are a joke :! Don’t use them people very very unprofessional
8th Apr 2024 (9 mo. ago)
S Ingleby
Rude people my partner with autism was at a viewing was interested in renting. Called them up and there said 2 mins we will get the information for you. Then she changed her mind on the call said we have other interested we will call you back. Discrimination against people.
Tenant
15th Mar 2024 (10 mo. ago)
J Knox
Main focus of this review is Shakil. There were some delays with the refurbishment work after the previous tenant departed but once this was completed, Shakil took over and property was marketed, suitable tenants selected, vetted and an early move in date with a good rent was agreed. All this took place over a surprisingly short space of time so well done
Landlord
12th Mar 2024 (10 mo. ago)
K Temitope
It was a smooth journey getting my apartment and less stressful. Shakil displayed a can-do attitude going beyond to display good customer service by following up promptly with issues always putting the customer first,I am so happy with the services rendered.
Tenant
10th Mar 2024 (10 mo. ago)
Sharifan
NGU have been great, in particular Shakil , he has been very collaborative, communicated clearly and showed proactive initiative in helping let out property in record time after it became vacant. He kept me up to date and answered all my queries. He is great team player and asset to the company. Look forward to more successes
Many thanks
Ahmed
Landlord
1st Mar 2024 (10 mo. ago)
A Percival
Really appreciate the help these have gave me and my partner. Made it a lot less stressful and easier to get your head around. My main thank you goes to Shakil as he guided me through the step by step would 100% recommend requesting to talk to him. Overall really good, fast and top quality service through out really appreciate the time they have spent to get me in. 100% recommend NGU Homelettings to anyone
Tenant
29th Feb 2024 (10 mo. ago)
M josr
I'm very happy to say that Katelyn Moody was incredibly helpful in assisting me with preparations for my New home. She took the time to explain each detail thoroughly, and I am genuinely grateful for her valuable assistance. Thank you so much for your time Katelyn.
I wish the best of luck thank you.
"Additionally, I would like to express my appreciation for the staff member who provided me the house keys. He was very helpful thank you so much.
27th Feb 2024 (10 mo. ago)
A Statton
Katelyn was really lovely and she did her utmost best to make our move as smooth as possible.
27th Feb 2024 (10 mo. ago)
L Oluwadunbarin
Lakanmi and Adebimpe Oluwadunbarin wish to express our gratitude and thanks to Mr Shakil Ahmed and the entire staff of NGU in assisting us especially during our securing a property of 95 Birningham street, Darlington.DL3. Thanks for every every efforts
Kind regards.
Lakanmi and Adebimpe Oluwadunbarin..
Tenant
20th Feb 2024 (11 mo. ago)
H Semmence
Shakil helped us through the full process and was very quick with getting our application through. Very pleased with my experience and now I have the perfect start for my family ????
Tenant
20th Feb 2024 (11 mo. ago)
A Azubuike
From the beginning till i moved in Katelyn was helpful and so polite, always ready to help in any way she could. She is simply excellent..
Tenant
6th Feb 2024 (11 mo. ago)
O Nendick
Great service, cannot fault. Katelyn was particularly helpful and answered all my silly questions.
6th Feb 2024 (11 mo. ago)
Victori-ori
Unfortunately they don't accept guarantor agencies. Despite the companies being reputable they refused. What about those of us who can't get a guarantor in any other way? Be it personal circumstances, coming from abroad etc. For those of us who are estranged, it's completely impossible to be able to rent with NGU.
If family are deceased and those alive are elderly/disabled it's completely unfair to not accept guarantor companies.
I offered to pay in advance or with the help of a reputable guarantor company and was still refused. But now reading all these 1 star reviews I am glad that I never decided to rent with them anyhow so I dodged a bullet.
Edit: To reply to the response. It's completely untrue. A legitimate agency would accept a guarantor company that I was more than willing so supply. Obviously the agents here struggle with reading comprehension also, because my issue was with the fact they don't accept a reputable guarantor company rather than that they required a guarantor. I've never had this with any other letting agency. Very suspicious.
The "financial situation" you spoke about is also complete nonsense and was likely misinterpreted. I wouldn't inquire to somewhere I can't afford.
Not surprised at all, due to all the other lies from other reviews this agency has told.
Tenant
29th Jan 2024 (11 mo. ago)
T Cosmas
Shakil Ahmed was of great help. He did everything possible to make sure that the process was as swift as possible. I’ll give him 10stars
24th Jan 2024 (1 year ago)
S Cawston
Shakil was very helpful and kept me updated through out everything that
24th Jan 2024 (1 year ago)
K Anumonye
At first it was a bit stressful but with the patience and encouragement of Shakil it was really smooth. He has been of great service and help.
Thanks
23rd Jan 2024 (1 year ago)
F Sam
We had a smooth Letting experience with NGU home Lettings , we are very thankful to Mr shakil who helped us throughout the process, he was very supportive and approachable through mails and texts regarding all the letting queries we had, highly recommended services and wishing NGU homes good luck , thanks again!!????
Landlord
23rd Jan 2024 (1 year ago)
K Turner
"Never Give Up".. unless you have a CCJ that has never affected your rent payments.. then yes give because we WON'T help you ????????
Tenant
11th Jan 2024 (1 year ago)
L Young
Initially, NGU would've been a 4 star service for me with the only complaint being their communications not being the best.
Now that I have completed a move out as a tenant I can only warn future renters that this company will give you an initial pre-move out report after visiting your property to tell you what you need to do before moving out. My report contained 73 images with very few notes on what work was needed.
My post-move out report contained 181 images consisting of many things they neglected to even look at initially. They are accusing us of damaging an already horrible aged, decoloured rug which needed replacing long before we moved in. They told us to paint our bathroom BACK to a neutral colour, neglecting the fact that the bathroom was BRIGHT BLUE when we moved in and I had to remind them of this! They have thrown a price at me for the deductions from our deposit and have not provided any quotes for the insane numbers they've thrown at me.
We've had mould which has been mentioned to them several times and even saw first hand during inspections by themselves, and nothing was ever done. Also, the property we moved out of has BEEN SOLD! They are simply trying to rob us at this point.
UPDATE - NGU have responded to this review claiming they have provided details on our deductions which is a complete lie. I have been chasing them for 5 days trying to get these details and they are completely avoiding providing anything useful. They are also claiming to have provided instructions on what was required before we moved out which I obviously can't prove as false in this review but the pictures/comments they made pre-move out are absolutely laughable when you look at the post moveout comments and photos.
Tenant
8th Jan 2024 (1 year ago)
E Express
Asking bank username and password via link be careful potential scam
No signage displayed in the house
28th Dec 2023 (1 year ago)
E Brown
I found the letting process through NGU lettings very easy to do, I was guided through the process by Katelyn and shakil who were both very helpful and I felt very comfortable emailing and talking to them. Thankyou for an easy and smooth process
7th Dec 2023 (1 year ago)
I hussain
Absolute moron of a company.
No hot water and heating for five days and rachel wants the tenant to run around and phone gas companies to sort it out as it's a external issue and not the landlords.
What part of no gas in the property is the tenants problem?
No problem in taking rent for 6 years the one issue which has been raised till now and this is how they treat tenants.
Edit > can you kindly explain how speaking about the situation is abusive?
The only reason the call was made today again was because northen power gas stated they can't do anything about had your staff member listened to me they would've knew this.
I'm still at a property which you charge me rent with no hot water and heating and nobody wants to take ownership of the situation yet I'm somehow abusive and its the tenants issue to deal with it.
Tenant
28th Nov 2023 (1 year ago)
L Duke
DO NOT USE THIS ESTATE AGENT
I lived in one of their "properties" if you can call it that for 8 years. No repairs were ever done to standard and all they cared about was the rent money each month. The property upstairs to me was repeat anti social behaviour and when the upstairs property burnt down due to a cannabis farm NGU kicked us when we were down and kept the bond we put down as it was apparently our job to empty our burnt and damages goods when we were homeless. They pretend to be an agency which cares but their empathy only stretches to greedy landlords. Use this agency at your own risk.
Tenant
22nd Nov 2023 (1 year ago)
G CPB
The agent (Shakil Ahmed) was extremely helpful, renting has never felt easier. Thank you for making the whole process smoother. I am so happy and grateful :)
Tenant
8th Nov 2023 (1 year ago)
M Shah
not satisfied.
26th Oct 2023 (1 year ago)
N tremble
I dealt with Shakil, he was absolutely fantastic from start to finish. He made my home move so simple, and really took the stress out of it. His communication skills are second to none and he made everything so easy.
The move in box was a lovely touch and I couldn't be more greatful for the fab service.
Tenant
26th Oct 2023 (1 year ago)
J Paul
I was taken care of by Mr Shakil and he was very patient and helpful throughout the whole process. I appreciate NGU staff and their help in finding me a home
Tenant
17th Oct 2023 (1 year ago)
A Adewale
Stellar customer service!
6th Oct 2023 (1 year ago)
A Frank
Everything from start to finish was so easy, such a very helpful team, very positive energy from everyone, I would highly recommend NGU home lettings to everyone.
Thank you so much for everything, we are very grateful.
Landlord
20th Sep 2023 (1 year ago)
S Barriga
I tried to rent with them, but they demand full-time employment even if I am offering to pay the 12 months in advance. They said is their policy, which makes no sense. They just don't know how to adapt to different situations.
Tenant
1st Sep 2023 (1 year ago)
S onyinoyi
My personal encounter with the NGU homelettings and Sales as been an awesome and Katelyn has been very supportive, thank you
24th Jul 2023 (1 year ago)
J Vickers
It has been an absolute pleasure dealing with Shakil NGU. He has made this process of moving 100miles away go so smoothly and has been on the other end of the phone/email whenever I’ve had any questions. He has been really polite, friendly and was more than happy to go above and beyond to ensure everything was going how it should.
Thank you so much for your time and I am really looking forward to be moving into my property. I would definitely recommend NGU, Shakil and all staff to anyone in my position.
Tenant
20th Jul 2023 (1 year ago)
L Hanley
Best estate agents I've dealt with by far as tenant. Warm, friendly service and they don't try to rip you off like some agencies do ????
Tenant
15th Jun 2023 (1 year ago)
K Mapani
I come here with a lot of gratitude towards Shakil . He is a star indeed he deserved a 6/5 . He helped me fron the first stage that is getting the right property for viewing. I viewed 1 house and i liked it it was exctally what wanted , he assisted me with the application and today am happy because i will be moving to my new hone soon???????? all thanks to Shakil
NGU home lettings you have a star there . Keep it up Shakil am very happy with your service , cant wait to move in
Tenant
14th Jun 2023 (1 year ago)
A Patient
Fantastic company, always kept in touch with up dates, Shakil was always on hand for questions and made the process as smooth as possible to finding a tenant.
Landlord
10th Jun 2023 (1 year ago)
D Forster
Hello.
I just wanted to say thank you to Laura for showing me around the flat at Penshaw View and for being so nice and friendly.
Many thanks Laura.
David Forster
9th Jun 2023 (1 year ago)
B Okanlawon
NGU has really helped me to find my new home, they response on time to e-mail or message.
The staffs are Lovely and helpful.
Shakil Ahmed was particularly helpful and would like to thank him for helping me.
Buyer
5th Jun 2023 (1 year ago)
J Kerr
Everything was a very straightforward process, and nothing was too much to ask of the agents when I needed assistance with something. Big shoutout in particular to Shakil who was there every step of the way to make it a nice smooth process!
5th Jun 2023 (1 year ago)
A Bailey
Shakil was very helpful. Going above and beyond to make every step easier. Keeping me updated with the work going on for the house.
5th Jun 2023 (1 year ago)
T Zihad
I am very pleased with the NGU HomeLettings. Move in process was very smoothly. Just to remind you, you have to keep all the documents ready so the application process will be so quick. Also one of their colleague Shakil Ahmed, he was very helpful with my application process. He was very knowledgeable and friendly behaviour too. Lovely customer service.
Thank you NGU HomeLettings.
Tenant
2nd Jun 2023 (1 year ago)
D Kearsley
I've been a tennant in an NGU managed house for over 7 years and always had a positive relationship. But really feel I have to share the most recent experience with everyone. More specifically during what was an extremely difficult time when there was an issue with the electricity and heating of the property I rent, Rachel "portfolio manager" and Tony "gas engineer" were absolutely amazing, I honestly don't know what I would have done without them, I can't thank them enough for everything they did to resolve the issue, without doubt going over and beyond to help our family. Thank you again for everything you did to resolve what had become a real crisis, well done!
Tenant
31st May 2023 (1 year ago)
J Harding
Shakil has been so helpful throughout the whole process since viewing the flat to me moving into the flat.
A lot of the stress was taken away from moving since I was looking for somewhere that was local and affordable. I was kept informed throughout the whole process, I couldn’t be happier with how easy this has been and that was due to Shakil keeping in contact via email, explaining the process to me and just making the moving process an absolute breeze.
Big thanks to Shakil :)
Tenant
17th May 2023 (1 year ago)
C Ockendon
We have worked with NGU for many years now and just wanted to say a massive thankyou to all of the team. Katie Wybrant and Shakil Ahmed have always gone the extra mile and nothing has been too much trouble for them. We would highly recommended NGU. Always friendly, professional and really know their stuff :-)
28th Apr 2023 (1 year ago)
S Afrin
The process was real quick as I mentioned I needed to move urgently. And also Shakil helped me a lot, I knocked him regarding every single step and he replied within short period without feeling disturbed. Also other agents were helpful throughout different times of my process. Would recommend them to anyone without any doubt
Tenant
24th Apr 2023 (1 year ago)
J longhurst
Great lettings company
Landlord
21st Apr 2023 (1 year ago)
V Sonley
NGU have been amazing in helping me find my new home, the response time for e mail or message was fantastic.
Lovely kind and very helpful staff.
Would advise anyone to use them.
Could not be happier.
Shakil Ahmed was particularly helpful and would like to thank him for all his help.
Buyer
16th Mar 2023 (1 year ago)
B Carter
Through out the whole experience Shakil has been amazing. Always there to answer any questions no matter how stupid, and to make what could of been a very stressful time completely easy. Very professional and knowledgeable. They are a credit to the company and themselves. Thank you Shakil you are brilliant !!
15th Mar 2023 (1 year ago)
B Lanre
Was a fast and enjoyable experience.
28th Feb 2023 (1 year ago)
B Nejo
Thanks to Shakil Ahmed for how swift he made moving home easy for us, he’s got good customer services I admit, I’ll always refer NGU lettings to everyone. Thanks guys!!!
23rd Feb 2023 (1 year ago)
A Strike
I have had a brilliant experience dealing with NGU homelettings.
Lily was amazing! She was always at the end of an email or the phone and quick to deal with any questions or queries I had putting my mind to ease.
5th Feb 2023 (1 year ago)
N Helm
Shakil was amazing throughout the whole process he kept us informed with everything he done and helped us everything single step of the way couldn’t recommend him enough his customer service skills are on top form cannot thank him or the company enough
16th Nov 2022 (2 years ago)
G Watson
As tenant of ngu since 2004 I've got nothing but praise for this company from dealing with repairs to the responding agents quick to reply actually getting my first ever combi boiler fitted on Monday which will be a massive help keep up the good work ngu team
Tenant
3rd Nov 2022 (2 years ago)
George
Wouldn't tell me the earliest availability for viewing a property unless I gave them my personal details, income. This so that an automated system can decide whether I'm suitable.
It's like they're robots.
Thanks for chasing away potential tenants!
13th Oct 2022 (2 years ago)
P Flanagan
Shakil Ahmed (Letting Agent at NGU Gateshead) has been absolutely excellent in helping me & my wife through the rental process for the property we are renting through NGU.
He has listened, understood & responded to all our queries in a timely, efficient, and professional manner.
Shakil has explained everything about the rental process as it has gone along so that we are left in no doubt as to what happens next etc.
I would highly recommend Shakil Ahmed to help you with your next rental property through NGU Lettings ????
Paul Flanagan
Tenant
12th Oct 2022 (2 years ago)
M Macabre
Total slumlords of the highest calibre.
NGU like to give the impression they are professional and provide outstanding service, however the only place they leave you standing is out in the Cold while they twiddle their thumbs over maintance issues, only to later try and push the blame on the tenants when it comes to checkout due to their total lack of care and negligence.
NGU seem to prey on the vulnerable and I suspect this tatic of withholding deposits often pays off for them as the majority of their clients lack the strength of mind or knowledge to go up against them in a legal battle.
I have rented many properties over the years and have never encountered such a difficult agency to deal with such as NGU. It has been a constant battle throughout my tenancy to even get simple things such as a copy of the contract, check in inventory, details of my Deposit being protected through an approved government scheme or even a simple answer. Communication is now non existant as they bury their heads in the sand whilst they hope I just simply give up on the matter and let them over charge me. I find this practice quite disgusting given I've handed back the property in a cleaner condition than what it was received.
Do yourself a huge favour and just avoid them, you can honestly do better. Properties are over priced and poor on energy efficiency, which is a matter they refuse to discuss and simply state "it meets the bare minimum".
Dear Nigel, the property was 55 Darenth Crescent, Middlesbrough. You have my contact details on record. I would like to discuss this matter with you following the outcome of the DPS dispute and your company's outright lies submitted in your evidence.
10th Oct 2022 (2 years ago)
F Boyle
Shakil and Lily have been very helpful members of staff at NGU. They have both helped me with any queries I've had and have been quick and diligent.
6th Oct 2022 (2 years ago)
K Loy
I would like to thank Shakil and everyone at NGU Homelettings for helping me move out on my own for the first time so quickly!
Shakil completely put my at ease throughout the whole process and i couldn’t be happier with the service I have received.
Tenant
5th Oct 2022 (2 years ago)
R Malone
I had a great experience with NGU Home Lettings, with no issues, a smooth process, and a great first home to live in. Massive thanks to Shakil Ahmed for their amazing customer service, always responding to my emails and calls straight away. Their professionalism represents NGU Home Lettings, which I'd happily recommend to a friend.
Tenant
5th Oct 2022 (2 years ago)
Denuwu
Awful company only cares when it comes to money as soon as you pay the rent they give 0 ducks about problems your property has what’s that your roof is leaking your entrance door doesn’t lock properly oh well to bad
Tenant
29th Sep 2022 (2 years ago)
M Potts
NGU were absolutely fantastic in supporting us in securing our rental property. They were responsive, professional and friendly. Special mentions to Shakil, Lily and Katy who went above and beyond.
Tenant
16th Sep 2022 (2 years ago)
K Ansah
Shakil Ahmed made my process fast and straight forward.
7th Sep 2022 (2 years ago)
G Child
An interesting and informative web site..thanks.
26th Aug 2022 (2 years ago)
R Carter
If I could give 0 stars I would. Only dealt with them twice, the worst experience. The 1st house they let me view already had an application so I wasted a days holiday for nothing. The 2nd time I called to enquire about a house I was meant with the most rude and disrespectful advisor. Unrealistic fees applied, they will con you out of money I couldn't imagine having to deal with you tull time on a property, I would urge anyone to avoid these cowboys
11th Aug 2022 (2 years ago)
G Scott
The 2 staff members Lily and Shakil that took care of my move in were extremely kind and they kept me informed through out the whole process and answered all my questions within 24 hours. A really good experience over all. Would recomend 10/10.
5th Jul 2022 (2 years ago)
C Jackson
We recieved excellent service from Shakil. He was well knowledgeable and handled all our matters on a professional and very understanding level. Would highly recommend using this service! Thank you!
29th Jun 2022 (2 years ago)
S Lane
We was looking for a bigger home. We went to go view it and shakil got straight back in contact with us. He was amazing with helping us and we don't need to worry about anything yet he is keeping us updated about the house and when we can move in.
29th Jun 2022 (2 years ago)
G Lane
We was looking for a new home as we wanted something bigger, after viewing the house Shakil was on the ball he has been in contact with us ever step of the way with updates ect as the tentents have not moved out yet. We are excited for our new home and have no worrys about anything as Shakil is taking care of everything
29th Jun 2022 (2 years ago)
C Liddle
Shambles of a company. Tell you you're next to view a property (after waiting 2 months already) only to chase them up (again) and to be told that the people who were previously refused have got a second viewing before you. Constant pushbacks and never call you back when they say they will.
Edit: After posting my review, we were contacted and asked to remove it...
24th Jun 2022 (2 years ago)
M Hitchen
Excellent service from Shakil Ahmed once again with a re-let - no void period and an increase in rent. Couldnt ask for more!!
24th Jun 2022 (2 years ago)
J Curran
Shakil Ahmed was swift, clear and efficient in helping my partner and I sign for a flat. Thank you.
22nd Jun 2022 (2 years ago)
S H
A huge thankyou to Shakil Ahmed who made my moving experience exciting and a lot less stressful. Communication was excellent throughout and I was updated throughout every part of the process in the most professional manner. Shakil Ahmed replied to my emails and phone calls promptly and my online viewing request was processed immediately which saved me from travelling stress. I would definitely recommend NGU Homelettings to anyone who is searching for accommodation in NewCastle upon Tyne.
19th Jun 2022 (2 years ago)
R Main
We have recently secured a lovely 3-bed house from NGU Home Lettings. We were well looked after by Shakil from viewing onward. Would recommend!
17th Jun 2022 (2 years ago)
E oliver
Shakil was a really big help, great communication! It’s my first flat and it’s been a breeze due to shakil, reminding me to do things I had forgot to do, and keeping me updated with everything.
15th Jun 2022 (2 years ago)
T Dodds
Want a wonderfully pleasant young man to deal with if strongly advise you deal with Shakil he made everything very straight forward. Can be extremely stressful moving properties not with this man guiding you! 5* service! ????????
1st Jun 2022 (2 years ago)
A Neagle
Had a great experience dealing with NGU, when arranging a new tenant. Katie was accommodating to my requests and they were able to provide a more bespoke service which was needed in this case. Katie was attentive and got everything sorted quickly and efficiently. Highly recommend!
Landlord
11th May 2022 (2 years ago)
D suggett
Very good service from Shakil with regular updates and quick at answering any questions :) thankyou
26th Apr 2022 (2 years ago)
D Leggett
I was looking to relocate back to Gateshead after many years of working away. I viewed a property on Rightmove which was managed by NGU Homelettings. I gave them a call and they were able to arrange a viewing the very next day. The property was exactly as it was shown on Rightmove. I submitted an application the same day and was allocated Shakil Ahmed who would be my personal point of call and who not only assisted me each step of the way but updated me frequently on the progress and the next steps. Great personal service from Shakil and so pleased I had her to call if I needed any help.
Tenant
14th Apr 2022 (2 years ago)
A Imparato
Great experience with this agency. Shakil made my application process very smooth and quick.
Tenant
26th Mar 2022 (2 years ago)
S Elliott
Shakil Ahmed has been very helpful with the process and got us a property in just over a week took all the hard work away from us and been very helpful in queries we've had highly recommend this agency ????
Tenant
25th Mar 2022 (2 years ago)
F Toussaint
Good company when it comes to looking for a house, so helpful.
i was served by a very understanding gentleman. Shakil Ahmed was very professional, understanding and kind.
24th Mar 2022 (2 years ago)
J Maddison
I have been dealing with the agent Shakil Ahmed and I must say he has been fantastic, it’s been such an easy process getting me & my partner into my first time home. He’s always clear with his correspondence to us and has kept in touch along way through our checks ect. Thank you again!
24th Mar 2022 (2 years ago)
dangermouse2021
Quick application process from start to finish kept us up to date with the process of the application right through to the tenancy
Tenant
24th Mar 2022 (2 years ago)
C Hammond
Boiler is off and won't do a thing about it newborn baby full of cold terrible
Tenant
2nd Mar 2022 (2 years ago)
J drew
A very big thank you to Katie and all the staff at NGU helping me through my first ever purchase of a property. They were very friendly, quick and
helpful throughout the process and went above and beyond what I could have asked for. Would definitely recommend.
Buyer
28th Jan 2022 (2 years ago)
Heather
I have recently moved into a flat for rent and I was reassured by the fact it was managed by NGU Homelettings since I'd had a good experience renting through NGU Homelettings a few years prior. I'd always found them be helpful and responsive.
It has been no different this time round and everyone I have spoken to has been professional and helpful. Shakil was brilliant in keeping me up to date with the stages of the move and he helped answer all my queries and made me feel confident and reassured about the house move.
I'd recommend as a tenant going with reputed agency such as NGU Homelettings as takes a lot of the stress out of moving house & renting. I've also been impressed by the quality of both accommodations I've rented from them, both of which had been looked after to a high standard.
Tenant
26th Jan 2022 (2 years ago)
M Laway
My experience with NGU lettings was amazing especially with the agent Shakil Ahmed. He does a great job and is always responsive.
Didn't face any problem at all.
Would highly recommend this agency
Landlord
12th Jan 2022 (3 years ago)
S JACOB
very poor customer service, that staff doesn't take calls nor ready to hear. Not at all professional. It would be better to look houses through some other agents.
11th Jan 2022 (3 years ago)
C Young
Emailed 4 times regarding a property and no courteous reply at all.
20th Dec 2021 (3 years ago)
L Cook
Great company, very helpful made the move in very easy, especially thanks to Shakil who made this process stress free!
Tenant
19th Dec 2021 (3 years ago)
M johnson
NGU have been looking after my properties for a number of years now and I am very pleased with their service. Their staff are first rate and always deal with things in a very professional manner.
Landlord
16th Dec 2021 (3 years ago)
T Imran
Shakil helped me in finding the perfect property to rent and that too in a very short time. He was always on hand to answer all my questions even though he has a very busy schedule. Very professional service, kind, hard working gentleman. I can not thank him enough. Will be recommending to anyone who is looking for property.
Tenant
19th Nov 2021 (3 years ago)
M Henderson
From the moment I applied for my home to the moment it was finalized NGU home lettings especially Shakil he was very informative, professional and always on hand to answer any questions or concerns, the process was stress free and quick and easy would definitely recommend NGU homelettings.
Thank you
Tenant
16th Nov 2021 (3 years ago)
S Walker
Very fast process couldn’t be happier !!
27th Oct 2021 (3 years ago)
W Wagenaar
£25 for a reference, avoid!
8th Oct 2021 (3 years ago)
J Neal
Booking a viewing with NGU was very easy and they managed to fit us in quite quickly, the agent who showed us around the house was very friendly and easy to talk to and could answer all of our questions. As first time renters we had a lot! Once we decided we liked the house we were passed onto to a lovely person called Shakil Ahmed who walked us through the next steps of the process and was always available by email or phone to answer my questions and help me out any way possible. Overall shakil made my experience so much easier and I am thankful for that!
I would definitely deal with this company again it was a pleasure
Tenant
28th Sep 2021 (3 years ago)
M Adams
I just wanted to say a MASSIVE thank you to your entire team (notably Shakil, Rachel and Mollie) who are doing so well, regardless of all the hassle you guys must have gone through over the previous year.
I sent out four requests to different departments on Bank Holiday, regarding EICR's, Gas Certs, tenant move-in dates and maintenance updates. Every single one of those had been resolved by the end of the next working day!
You guys are freaking amazing! Thank you!
Landlord
11th Sep 2021 (3 years ago)
F 2006
We recently moved into a rental property managed by NGU Homelettings. They were great and responsive through the whole process.
Shakil particularly helped us a lot and resolved our questions very quickly and professionally.
Tenant
3rd Sep 2021 (3 years ago)
G Arulampalam
Great agency, Shakil completed my references in a timely manner and was very helpful
3rd Sep 2021 (3 years ago)
A robson
Don't update adverts . Blame anyone but themselves. Arrogant young girl answer phone kept interrupting me when I tried explaining I was interested in a 3yr let then possibly buy the property. Don't waste your time
16th Aug 2021 (3 years ago)
F Hutchings
I would highly recommend NGU Home Lettings. I have been dealing with Shakil throughout the referencing process and he has been great, keeping me up to date and is very efficient. The lettings team were also very helpful and accommodating during the search for a property. Excellent service.
3rd Aug 2021 (3 years ago)
M Schofield
I have been a tenant for 9 years and I've never had any problems with getting repairs done , lately my electrics have been updated to the current required standards, this was organised by Shakil , I'm more than happy to be living in one of their properties, every member of the team I speak with is friendly and helpful
Tenant
15th Jul 2021 (3 years ago)
Skippy
I phoned to view a property but was told I can't afford it because I'm a student. But no affordability questions where asked and they don't take all of your income into account. Sound like a company that discriminates against young people. Avoid at all costs with there out dated mindset.
Tenant
9th Jul 2021 (3 years ago)
J Field
Solid and reliable company .
Chris ,Nigel and his team the two Katie’s, Jess , Shakil , Sam are a professional team that know the North East property market inside out . Communication is prompt and issues with tenants are dealt with effectively and efficiently . If you are living a long way away from places like Newcastle , Sunderland , Middlesbrough, Durham ,then you need a trustworthy agent to assist you . And this team fits the bill very nicely . .
Landlord
1st Jul 2021 (3 years ago)
A allsopp
Very friendly, helpful and knowledgeable staff, cannot fault this company in any way, would highly recommend.
16th Jun 2021 (3 years ago)
K devlin
Chris and his team at NGU undertook a property renovation for me at a house I own in Peterlee. They were incredibly professional and kept me informed of their progress at all times. The job was completed on time and to the agreed price, with lots of good communications and excellent walk through videos. An incredibly friendly and professional company. Would highly recommend.
Landlord
3rd Jun 2021 (3 years ago)
R Sheldon
Disgusting. My daughter view a house. Said she would take it. NGU said they would send over the paper work. Rang today to be told “we didn’t think you could afford the house so we gave it to someone else”. Who are you to decide if my daughter can afford a house or not. NGU are a disgrace and you say you don’t discriminate against low income people. I don’t know how you sleep at night.
What a reply. If someone can afford the house they are renting already with no issues or arrears for 8 years. Your calculator needs recalibrated do you think. Weak reply. Weak people
Tenant
26th May 2021 (3 years ago)
K timothy
NGU have been great since we began our tenancy through them. There on their game constantly and I trust them completely. Have no complaints at all.
Tenant
11th May 2021 (3 years ago)
S 464
Been using NGU since 2011 but more recently been working to expand my investment portfolio with the help of Sarah Donnison who I found to have the perfect blend of professionalism and friendliness. A great local company with some great people on hand to help you with all your property needs!
Landlord
31st Mar 2021 (3 years ago)
L Hammond
I would highly recommend NGU. They have both their landlords' and tenants' interests at the heart of what they do. I deal mostly with Katie who is really professional and friendly. Really impressed!
30th Mar 2021 (3 years ago)
P hann
This letting agency is a disgrace,rude and unprofessional and certainly do not care about there tenants.one to be avoided
Tenant
25th Mar 2021 (3 years ago)
C tate
Would like to thank Shakil @ NGU very professional and informative regards a EICR Check today .. Electrical team -S + H Electricals. ..thanks to Liam and James for the work they did ..both polite and adhered to covid restrictions. well recommended
2nd Mar 2021 (3 years ago)
G H
It's been taken down now. Maybe give your photographer the right address next time so people don't get hassled in their own homes by total strangers trying to rent cheap 3 beds.
26th Feb 2021 (3 years ago)
L Ockendon
Sarah Donnison was very professional and efficient. She did a great job of keeping the sale on track and keeping us updated. Thanks.
Highly rerecommended
Seller
25th Feb 2021 (3 years ago)
A Perrio
I came across NGU following the recommendations of other landlord.
Firstly i didn’t know what to expect after a big let down by another lettings company in the area.
Since the first encounter i was a pleasantly surprised. I was recommended to have dealings with Katie, and i was so much taken care off.
I felt i found a real professional person for me to trust. Being a landlord and being let down by other company i could feel the total taylored care of my needs and that my worries aren’t a problem anymore.
When i first met Katie Wybrant she appeared to be kind, polite and thoughtful.
Katie didn’t rush home after office hours and tried to work very hard in resolving the issues left by other letting agency.
Katie was very proffesional and supportive. She has a great skill of listening and looking for solutions. I was overwhelmed by her work ethics.
Our correspondence is very frequent, and Katie is a top person i ever met in this business.
I feel i can trust her with anything. I felt she has a great personality and equipped with an experience which allows her and leads her always ahead of her. She showed the exeptional command of business and she definately knows what she is doing. She always has options.
Thank you NGU and Katie Wybrant for looking after my property.
I hope we only started our path in mutual business and i trust you will always be there for me with your advise and hard working effort manner!
I would highly recommend Katie Wybrant.
Landlord
23rd Feb 2021 (3 years ago)
P Potts
Brilliant service.
19th Feb 2021 (3 years ago)
K Grainger
Big thank you to Katie, she was massive help from start to finish of the process. She’s was professional, friendly and extreme helpful. Made the whole process of finding a new home stress free and straight forward. Would definitely recommend anyone looking for a new home to contact NGU home Lettings.
Tenant
12th Feb 2021 (3 years ago)
J Beedle
I have recently got a property with ngu and Katie couldn't of been more helpful aswell as the rest of the girls always very polite and help in literally every possible way if your looking for a property these really are the people to help
Buyer
9th Feb 2021 (3 years ago)
J Wisbeck
Wouldnt even give one star but have to for me to leave a review been hung up on twice with no explination so rude and disrespectful
8th Feb 2021 (3 years ago)
C Reid
NGU managed my property and also sale. They were great: good value and always went the extra mile to get things done quickly and well, Sarah Donnison was really friendly, efficient and really responsive! Many thanks!
Seller
6th Feb 2021 (3 years ago)
J Pugh
Fast no nonsense approach to all my property maintenance issues, work carried out to a high standard
4th Feb 2021 (3 years ago)
K Robson
Amazing service!! Katie helped us every step of the way and kept us informed which made the whole experience so much easier. The best service we've had from any letting agent before. Would DEFINALTY recommend to anyone looking to let or any inexperienced tenants. Katie couldn't have been anymore help!
Tenant
20th Jan 2021 (4 years ago)
D outhwaite
Recently moved into a property with these people. Lovelly service and helpfull people. Worthy of 4 stars but getting 5 cause of Jordan Duffy. Thanks for everything.
Tenant
15th Dec 2020 (4 years ago)
J Mcdonough
I went through NGU homelettings in getting my first property, Jordan, the agent who arranged everything, was always very responsive and happy too talk and put my mind at rest despite sometimes me calling up to 3 times a day, even when their was a delay to my move in this was sorted by Jordan in one phone call and once again could not have been more reassuring, I'm genuinely extatic with the property itself and I genuinely would not recommend anyone else to a first time buyer/renter
8th Dec 2020 (4 years ago)
A French
It was a pleasure to deal with Sarah Donnison at NGU for the purchase of my new home , I received a friendly but professional service at all times , and would highly recommend their services .
Buyer
11th Nov 2020 (4 years ago)
O Whittaker
Katie has been amazing. Always friendly, professional and reasonable, she always went above and beyond. We have let several properties through NGU now, and right from day one Katie has been exceptional. Even before we had any business to pass their way Katie always took time out of her day to help with advice etc. The properties have always been well looked after, and we have always received a professional service.
Landlord
11th Nov 2020 (4 years ago)
A Modha
Very professional outfit & very responsive
6th Nov 2020 (4 years ago)
M W
I have had NGU as a landlord to manage my property for 10 years (it's sold now) and I would recommend their professionalism, helpfulness and communications. All queries are responded to quickly, and efficiently. My property has had some difficult tenants over the years. Chris, Nigel, Katie, Sally & Molly and others have been excellent to work with and their expertise is second to none.
Landlord
28th Oct 2020 (4 years ago)
Daisy
Poor communication and unprofessional staff. Received nothing but problems from dealing with NGU, they are complete timewasters. Lost out on other letting opportunities going with NGU for them to drop our application last minute days before our move in date. This left my partner without accommodation. Under the belief we were moving into a flat, we purchased furniture from the tenant before us, which they left in the property ready for us. NGU dropped our application after the tenants had moved out, and refused to give us back our items bought from the tenant left in the flat. NGU messed us around and were completed unhelpful. NGU have the keys to the flat and could collect the furniture we bought that's currently left in the flat ..m but no. Disgusting and wouldn't deal with this company again. Really bad customer experience.
The reason our application was dropped was also a mistake made on their side, because they failed to take correct information.
Tenant
8th Oct 2020 (4 years ago)
S Heads
Absolutely amazing how they handle every request and always reply if you need any advice best agency I have use so far ????
7th Oct 2020 (4 years ago)
V Butler
Have enquired several times about a property that is on the website and stipulates available now . The landlord loosing out on rent as first enquiry was 2 month ago and still I got a snotty attitude when phoned my local branch ill say I'm based in South shields. When I asked why is it advertised available now I got told very abruptly its not available. Further to my enquiry took it upon myself to go and see the neighbours. I now have the info i require so NGU LETTINGS let's see what the landlord got to say . Call yourself a professional company I strongly disagree but thats what estate agents do they lie to benefit them selves. .no good rating from girls on the telephones . .
2nd Oct 2020 (4 years ago)
N Patel
Sarah and the team at NGU were extremely helpful with all aspects of my property sale! Very responsive with updates and kept me updated along the way all the way through to completion!
Great service and I recommend them highly!
Seller
30th Sep 2020 (4 years ago)
A Knibbs
Having more than 10 years experience collaborating with NGU I have no hesitation in recommending this company. In recent times, the services of Sarah Donnison in connection with facilitating property sales has been exemplary.
Seller
30th Sep 2020 (4 years ago)
C sparks
Firstly unprofessional. I made several calls regarding a viewing in wingate which I was booked in for the 22nd 3.15 to view .I attended appointment viewing .Which then get told I dont exsist on hes list, anyways viewed only first part of property and new it was very poor quality for a let .very poor quality off propertys you have to let ,that's why DHSS no Bounds.shocking business you run
23rd Sep 2020 (4 years ago)
J mcguire
Jordan was the lady to help me get my house and was brilliant she chased everything up quickly for me helped me anyways possible. Would 100% reccomend ngu and asking for jordan to help.
Buyer
16th Sep 2020 (4 years ago)
A cairns
There customer service skills towards people on UC is terrible there have tryed every trick in the book to keep my deposit a wasn't even in the flat 13 days and trying to say a coursed 200 pounds worth of damage when asked what damage it was I was told carpets that where already stained needed cleaning and a carpet needing replacing I even took photos of all the stains before a moved in because I know that a would get the blame with having a dog (was never there because gates wasn't secure) the flat was empty for almost 6months I payed deposit just before covid happend the cooker never worked and the had 4 months to fix it before a moved in knowing me and my 6month old child was moving in she didn't have a hot meal for 2 weeks they freshly painting the flat to hide mold on the walls nothing was electronically safe cooker was powered by a wall plug for God sake washer was plugged in under leaking sink anyone thinking of renting from them please email me and I will send the exchange of emails a have so you can see how they treat people never never deal with Megan she is to far up her own backside
Tenant
21st Aug 2020 (4 years ago)
A Pasha
I transferred the letting of a property from another letting agency to NGU and the process from their side has been smooth sailing.
I would have no hesitation in recommending them, if you wish to let out your property and use them as the managing agents.
Landlord
12th Aug 2020 (4 years ago)
T Elmer
Took a flat in Newcastle with this agency for past two years. Fantastic letting agency with very professional staff. Quick to sort problems when they arose. Would highly recommend.
Tenant
12th Aug 2020 (4 years ago)
S Young
Jasmine came out to check my property and was extremely helpful - knew what she was talking about. Thank you!
11th Aug 2020 (4 years ago)
D Property
Communication has been second to none!!
Very reliable service from NGU and Molly is a superstar!!
11th Aug 2020 (4 years ago)
T Stand
Jordan and Katy were great. Let our property out without any issues. Would definitely recommend.
Landlord
11th Aug 2020 (4 years ago)
K Delamore
I recently dealt with Molly at NGU Homelettings - I found her to be really helpful and responsive, and always followed up with a phone call on outstanding items she needed to complete the let. I would really recommend NGU - they have been great!
Landlord
7th Aug 2020 (4 years ago)
J Robson
I have been a landlord for 8 years. Decided to try full management. From first contact with Chris through Katie and Molly all my questions gave been answered promptly and professionally.Sensible advice has been given.
New tenants now in .Hopefully all continues to be positive.
Thank you
Landlord
5th Aug 2020 (4 years ago)
E Hughes
I dealt with Jordan Duffy and she was very professional and answered most of my queries and provided advice
31st Jul 2020 (4 years ago)
Yvette
Great service especially from Katie at NGU, quick process from start to finish, thanks on behalf of Matthew
14th Jul 2020 (4 years ago)
C Salt
I dealt with Katie from NGU Lettings and I honestly have to say she has been amazing. We were moving quite far from our home town so were very sceptical about moving but Katie was absolutely amazing. She was responsive and answered any queries with had and stuck with us no matter how many times we changed our minds. She was patient with us and continuously helped us until we found the right house. Cannot praise Katie enough as her Customer Service was incredible and we cannot thank her enough for what she has done.
2nd Jul 2020 (4 years ago)
J mackay
Very fast, professional service from the start. Made regular contact and kept me up to date with the progress, and im pleased to say they have found me a home. Definitely recommend NGU lettings.
Tenant
1st Jul 2020 (4 years ago)
M Dodsworth
Dealt with Shakil, who was very helpful and always pleasant and polite. Whole process was a breeze compared to some other estate agents we had been dealing with.
27th Jun 2020 (4 years ago)
R Lake
Shakil Ahmed has been excellent throughout the process...friendly,professional and eager to help us...completion due in few days,so as I’m expecting no problems I would def give him 5 stars....Robert Lake...
19th Jun 2020 (4 years ago)
C lake
Our first time using NGU Homelettings and highly recommend them.
Shakil Ahmed has been extremely helpful throughout, keeping us updated regularly and is very quick to respond to messages or queries that we have had. 5* service all round.
Thank you Shakil.
The Lakes
Landlord
19th Jun 2020 (4 years ago)
P Wright
Very helpful despite the current restrictions of lockdown. Made whole process very easy and quick.
19th Jun 2020 (4 years ago)
S Pearson
Staff have went above and beyond in helping me with my journey to find a new property in such a short space of time and during the pandemic. Shakil especially was very helpful a quick responder to message calls and emails and very professional.
18th Jun 2020 (4 years ago)
S Shawl
NGU has been so supportive of us moving into the property we live in now and they were so understanding of our situation, 5 stars, thank you for everything and I hope we use you for every move we make!
Tenant
18th Jun 2020 (4 years ago)
S Kendrew
Megan and all NGU have have encountered are always prompt, professional and efficient in their actions. I have no hesitation in recommending them to other landlords.
Landlord
18th Mar 2020 (4 years ago)
J Magill
NGU were extremely helpful with the sale of my property. Chris really went the extra mile for me. thanks
Seller
28th Feb 2020 (4 years ago)
Rafil
Shakil is a great member of staff at NGU. Helped me throughout from start to finish and always gives me 100%. Keep up the great work!
24th Feb 2020 (4 years ago)
B Hansen
Great customer service from Shakil who guided me throughout the vetting process. Shakil would go the extra mile and make sure I was happy and updated me almost every day. Moving into a new property is always daunting but shakil made the entire process smooth and stress free!
Tenant
23rd Feb 2020 (4 years ago)
A King
Words can't describe the ordeal we had living in their property full of damp and leaks causing a fall with outcome of injury in bathroom from roof, no hot water no heating no electricity the list could go on with all our troubles and to top it off the office staff were the rudest people i have ever came across in my life. Overall the worst company i know and disgusting we would never be paid to go through them again or tell anyone we know to either. This doesnt come close to our nightmare we had living here, this property still has temporary electricity a leaking roof and damp throughout. No installation so heating bill will be extortionate also
Tenant
19th Feb 2020 (4 years ago)
C uae
NGU have looked after my properties for over 10 years and they have always provided a reliable and good property management service. I would recommend them. Simon Limpus
Landlord
1st Feb 2020 (4 years ago)
S Rudd
Dont think they even got back to me
31st Jan 2020 (4 years ago)
S G
Fabulous company, the staff are so helpful and professional providing a top notch service to landlords / tenants alike. I wouldn't hesitate to recommend them, they're extremely thorough from start to finish.
8th Jan 2020 (5 years ago)
M CUETO
Great company, Megan is very understanding, helps me with reminders of my rent payments very supportive as i am adhd/autistic, Megan explains things to me in a way i can understand, her reminders of rent payments are very suppodrtive professional and caring. Maintance always is a fast response and very nice people who come to the house to fix anything. Thank you Megan for being so supportive, NGU you are a blessing for me great company as you have great staff. Feliz Navidad NGU!!!
Tenant
27th Dec 2019 (5 years ago)
S Parkinson
Would definitely reccomened NGU. I want to say a massive thank you to Megan for not only making sure we got our move in date on time but for then helping us get our bond back from our old landlord! She's went above and beyond for us these past few weeks and I honestly can't thank her enough. Also shout out to the maintenence team who put up with us when we lived at our old address and always making sure the many repairs we reported got done (even if the landlord dragged his feet). Thanks for helping us move into our new property which we know will definitely be our home for as long as you'll have us!
Tenant
19th Dec 2019 (5 years ago)
T Jackson
I won’t be using this company again. They quoted a price to carry out repairs but halfway through, they kept finding more things wrong, charging more on top of the quote and demanding more money upfront. I ended up paying hundreds of pounds more than the original quote and they did not even complete the work properly. On inspecting the property, I had to ask them to go back and complete the work. My advice is stay clear of them.
Landlord
8th Dec 2019 (5 years ago)
L Wilson
Thank you so much! Highly recommend.
14th Nov 2019 (5 years ago)
C Moscrop
Jasmine really made everything so easy for me and my boyfriend moving! Couldn’t thank enough. Highly recommend using NGU!
Tenant
14th Nov 2019 (5 years ago)
F Cotton
Highly recommended. Jasmine made me feel so at ease with my move! Thank you so much.
14th Nov 2019 (5 years ago)
L Duffy
Wouldn't even give them one star! Bunch of cowboys who dont care about tenants! Expect you to live in rat infested damp properties! Been requesting an invoice for over a year! Disgusting the lot of them! Avoid and stay well clear of them!
Tenant
23rd Oct 2019 (5 years ago)
R Moody
Really Professional and Polite When Dealing With My Query's, Fantastic Experience and Wonderful Service Highly Recommended!
21st Oct 2019 (5 years ago)
A iba
Great customer service from the staff specially Shakil who goes the extra mile just to keep you happy. Hassle free and would highly recommend anyone dealing with this agent
18th Oct 2019 (5 years ago)
A Stokes
Recently purchased carpets from Ngu... Excellent quality, great price and professional service.
30th Sep 2019 (5 years ago)
A Stokes
Fantastic company, very helpful and supportive. Staff are welcoming and happy and are all have your happiness at the top of their concern.
30th Sep 2019 (5 years ago)
L Richardson
Excellent service. Recommend to anyone.
30th Sep 2019 (5 years ago)
G conroy
Staff are all so helpful
30th Sep 2019 (5 years ago)
O Turnbull
An excellent service guaranteed from Sarah Donnison. Thanks for everything!
27th Sep 2019 (5 years ago)
D jones
First class service. Came to my home to fill out forms and to collect ID. Friendly and always return calls. Would highly recommend to anyone.
25th Sep 2019 (5 years ago)
C Brennan
I’ve been employed as a outside contractor for ngu homes for the past six months now. The girls in the office are all lovely. Particularly Sam the maintenance manager, she is very a professional and passionate person within her job role. I would highly recommend Ngu homes services to anyone looking for there services. Along with Sam to sort out all maintenance issues which she always does in a timely manner.
18th Sep 2019 (5 years ago)
A Bamboo
Fantastic service and very positive experience overall. Great customer service from Jasmine Charlton.
17th Sep 2019 (5 years ago)
P Charlton
Dealt with Jasmine who went over and beyond with her service! Will definitely be using them again with my other let's
Landlord
17th Sep 2019 (5 years ago)
M Charlton
Fantastic service from start to finish from Jasmine! Very professional and informative!
17th Sep 2019 (5 years ago)
F Mid
Highly recommended!
17th Sep 2019 (5 years ago)
MicDag
I've had my property let by NGU for around 5 years now. They offer a friendly customer service and everyone I've dealt with always has an approachable manner. A tenant had a kitchen fire which basically meant the whole property needed cleared, rewired, plumbing etc. They took away the stress of me handling such a big job by taking complete control and dealing on my behalf with the insurance company and then directing tradesman, clean up etc. Special praise for Chris Fitzakerley who overseen the whole repair project from start to finish and always kept me updated on events getting the house back in shape, again it was all done with a friendly and positive attitude. I would highly recommend NGU a really good company to work with
Landlord
12th Sep 2019 (5 years ago)
E Cowan
Sam has been a great help with me recently! Couldn't recommend her enough, great company. Thank you
28th Aug 2019 (5 years ago)
E East
NGU Homelettings are a very friendly and professional company to work with, they take lot care in looking after their tenants and landlord's/landlady's. Highly recommended!
Landlord
28th Aug 2019 (5 years ago)
J Gebs
Very friendly and polite staff, I would highly recommend them.
28th Aug 2019 (5 years ago)
S Aslam
Customer service 10/10 could not fault them in any way at all, staff are very friendly. Also amazing support from one letting agent, Shakil who helped make my experience with the company completely stress free.
Tenant
22nd Aug 2019 (5 years ago)
J Richardson
Customer service over the phone was reasonable, however I had a property viewing cancelled right at the last minute as I couldn't accept a confirmation call while I was driving.
After submitting an application form for a property and hearing nothing for a week I call to check they are still processing my application. They inform me that one of their colleagues apparently told me they were going with someone else (I received not such form of contact). Overall very disappointed... wasted a lot of my time.
Tenant
13th Aug 2019 (5 years ago)
J Charlton
I have worked along side Sam for a number of years now and I have found her an asset to the smooth running and affective procedure of maintenance within Ngu . Her attitude towards her role in Ngu is always second to none with a gaol of providing an excellent service for all involved. I would recommend Sam in all aspects of her work as she has proved to be a fully committed team player
12th Aug 2019 (5 years ago)
MA
Great customer service from staff and helped me solve my issues
9th Aug 2019 (5 years ago)
J Moyrom
Fantastic service, very professional and polite staff. I'm a very difficult person to impress but it was difficult not to get impressed by the high quality of service offered by NGU homelettings! Highly recommended
9th Aug 2019 (5 years ago)
P Byrne
I’ve been working with NGU homelettings for three years now, they are extremely efficient and professional.
I mainly work with the Maintenece department which is well organised by the girls.
A very warming company who looks out for their tenants and landlords very well.
Landlord
9th Aug 2019 (5 years ago)
H Sufi
Loved the customer service by the different staff, incredibly helpful and efficient.
8th Aug 2019 (5 years ago)
R Mustafa
Amazing customer service from the lettings staff, very helpful!
8th Aug 2019 (5 years ago)
bankslord
Shocking service. Don't know what they're doing, happy to rent to DSS tenants but not universal credit tenants. Idiots don't know how the system works.
4th Jul 2019 (5 years ago)
G Pridham
Five years on since my last review, and I wanted to publicly thank NGU once again for maintaining a superb level of service in looking after our properties in the North East. We had a tenant that we had to give notice to for consistent and long term breaches of terms. The tenant claimed the entire deposit amount even though the damages were far in excess of the deposit. On our behalf, NGU challenged the tenant claim and from their moving in and moving out reports, were able to demonstrate tenant liability. Thank you again to a great team at a great business.
NGU Lettings have been managing a number of our North East properties for more than two years. Their service has become increasingly proactive, and this is unique in my landlord experience of nearly 20 years. Recently a tenant vacated one of our properties. It is in an area which is historically difficult to attract good tenants. NGU proactively liaised with Adhoc guardians and installed CCTV dummy and removed the boiler as a matter of documented procedure for properties in such an area. This is only one example of excellent processes that drive their business, and their long serving staff are adequately trained to fulfil those processes very well. From the tenant hand holding at the start, through the detailed inventory with photos, to the check out and proactive marketing at the end of tenancy, I cannot fault any service we receive from NGU.
Landlord
6th Jun 2019 (5 years ago)
M Reeves
Would not recommend
30th May 2019 (5 years ago)
Rosie
*0 stars*
Trying to rinse the tenant for money on faults that were not their fault.
No communication what so ever unless it's an email from Megan Robinson asking for money.
Please avoid this company at any cost, even if despatate, they are not worth it at all.
I'm surprised they are even still a company.
Tenant
2nd Jan 2019 (6 years ago)
R Sutherland
After having had them call this morning at 9.03am to confirm my attendance for a viewing of 27 Means Court, Burradon,NE23 7PE at 11:50am.
I arrived at the property with my partner and two year old child where I proceeded to wait for 35 minutes for noone to turn up. Upon arriving back at my home address I had a missed call from them at 11:46am with no message. I would recommend avoiding like the plague. As for the motto "best estate agents for landlords and tenants" maybe for wasting their time.
8th Sep 2018 (6 years ago)
H sattar
I called this agency to enquire about their landlord guaranteed rent scheme in regards to my hmo, after a brief chat with an agent i was told they were definately interested and were keen to get someone out to inspect the property and let me know what rent they would be able to give me. I then took time out of my busy schedule to accomodate ngu lettings on a viewing. The guy turned up 10 minutes late and i invited him in. Upon arrival he told me he would "gladly market the property but they do not offer guaranteed rent on a hmo property". Furious at the fact that the only reason i confirmed the viewing was for the guaranteed rent scheme i am very dissappointed and upset at ngu's business tactics. The agency was fully aware that the property was a hmo however still decided to try and get me to sign a normal tenant find service. This is not how i do business and i find it very appalling and warn all landlords about ngu's business tactics.
Landlord
15th Aug 2018 (6 years ago)
D Stokell
Great service...... unless you have a repair or any problems for that matter . Absolute cowboys waited 5 weeks for a boiler repair never came. (we decided to move after that ) then they send an EMAIL to say i owe a months rent because i didnt give notice . Well NGU Homelettings i think you need to look at what is considered a REASONABLE time for repair when there is no hot water or heating inba property you manage! Especially when there are you children around ! I think you will find all my legal documents along with the solicitors letter regarding our "missing bond" in the post. As for any money you want from me i WILL SEE YOU IN COURT hopefully soon KIND REGARDS!
Tenant
7th Aug 2018 (6 years ago)
S Shults
It's a real shame there isn't an option to give zero stars..... an absolute shambles of a company WOULD NOT ADVISE ANYONE TO RENT FROM THESE PEOPLE!
Tenant
22nd Jul 2018 (6 years ago)
S Webb
Chris is always lovely and friendly and does anything he can to help. Professional but also able to have a laugh. Fully recommend this agent and company. 5 stars!
25th Jun 2018 (6 years ago)
C Coleman
Having used NGU for 5 years now, I can say I have been extremely impressed by their collective diligence, responsiveness and professionalism.
11th Jun 2018 (6 years ago)
A Wilkinson
Appauling would not rent from these again. Left the house in better condition than when I got it, bought new carpet and now trying to get my bind back they have said the whole house needed a deep clean. They've said the work cost the exact same amount as my bond does. Also there was mold in every room which never got dealt with. Would never deal with them again
Tenant
21st May 2018 (6 years ago)
H Brown
Katie and Jasmine have been fantastic! They both spoke to me very nicely along the way of letting a property, they always asked if i was ok when answering the phone, and even when a few obstacles got in the way they responded to my emails quickly and assured me appropriately. I am very happy and excited to start a new chapter in our new home!
Landlord
24th Apr 2018 (6 years ago)
S janet
Don't not rent from this agency!
They are not reliable! Theses people do not know how to do their job. I've never know anything thing like it, I'm still shock from their poor attitude and how long it takes to get anything done! Once again stay clear! We just moved out of their property and its best thing we've done for our family.
Tenant
10th Apr 2018 (6 years ago)
D Edwards
As a landlord, could not find me a tenant on a refurbished flat, after six months ! Miraculously, when chasing, there was always another viewing, then a 'no show'.....Following on from that, a full set of keys to my other property went missing......never get to deal with the same people, no continuity.....in a word, the service is at best, rubbish !
Landlord
29th Mar 2018 (6 years ago)
K Matthews
I've been impressed with the professionalism and strong communication of both Chris and Mike since I first began this relationship with NGU in 2015.
19th Jan 2018 (7 years ago)
S Pinkleton
Donna moved heaven and earth to help me. She is a credit to the branch. She was extremely helpful. Thank you
2nd Jan 2018 (7 years ago)
B Armstrong
Very helpful and friendly advice.
18th Oct 2017 (7 years ago)
H McMasters
Hi I'd just like to drop Rachel a note in the rent department, thank you so much for helping me with my problem tenant. My tenant hadn't paid for 3 months and I needed some help, I moved to NGU and they immediately dealt with the problem I had with housing benefit. Getting the rent paid direct so that I now can afford to pay the mortgage!! Thankyou H
Landlord
31st Aug 2017 (7 years ago)
D Reay
TERRIBLE!
THEY HAVE NOT BEING PASSING INFORMATION ON TO MY LANDLORD UNTILL 3 TO 4 DAYS AFTER I REPORT IT.
LUCKILY VIA FACEBOOK I WAS ABLE TO FIND MY LANDLORD AND AM NOW IN DIRECT CONTACT WITH THEM.
WHY ANYONE WOULD CHOOSE THEM TO MANAHE THEIR PROPERTY IS A MYSTERY TO ME.
REPAIRS GIRL SAM HAS NO CUSTOMER SERVICE SKILLS TALKS OVER YOU AND WONT LET YOU SPEAK
ONLY DECENT ONES ARE KATIE IN LETTINGS DEPARTMENT AND THE GIRL WHO DEALS WITH RENT QUERIES
JAMES THIRU A PREVIOUS MEMBER OF STAFF LEFT ME WITH AN £800 WATER BILL HAVING TOLD ME WATER RATES WERE INCLUDED!
AVOID AT ALL COSTS
Tenant
22nd Jul 2017 (7 years ago)
A Brown
All the staff are very pro active at making sure my rent is paid on time, they take care of my rental portfolio so I don't need to worry about it.
Landlord
20th Jul 2017 (7 years ago)
A pistea
I am very disappointed by this agency, we paid two agencies, he has put us in a hurry to pay everything that otherwise were losing the advance that ultimately kept him them. Ok maybe we do not understand it but we did find the house in poor condition, boiler broke after a week and a few days have repaired, garbage behind everywhere and many others in the house that are not affixed! they tried to enter the house and the alarm system do not have one and there is still time to lose! we are very disappointed not to be recommended, I have never found a home in these conditions, and never had problems with any agency!
Tenant
15th Feb 2017 (7 years ago)
S Bhai
OK.. Probably one of the few tenants to write a review for NGU lettings.. Rented a house with them for almost three years.. Paid the rent on time and never defaulted.. everything was going good until one day I decided to move out.. All good until then.. date and time was set... For the three years the six months inspection was done by James and for some reason the final inspection before move out was to be done by Chris Allott. I thought thats fine as long as the letting agents are professional in their assessment.
So, on the day of the move out Chris shows off with the owner of the house for the final inspection... He sounded very artificial in his dealings with me and showed no consideration that I was their tenant for three years.. Anyways, the owner was n charge of the inspection.. she went on everything from the nut and bolts to even things that were not even repaired even when i moved in... Finally the verdict comes.... "since you havent taken care of the property, you will not get any deposit back". I was shocked to hear that and I told him that it is not nice to screw people like this. I could see the owner giggling. I said I am going to go through proper channel to get the deposit back as my deposit was in DPS scheme. I took some photos of the house when I was leaving to backup my claims. Chris decided to throw in some advice like you have 2 minutes to vacate the property or I will be charged for illegal stay and will be sent a months bill for that.. This was enough of professionalism from Chris for the day and I left as I captured what I wanted and I had a flight to catch.
I contacted the Deposit Protection agency and informed them that the owner and the letting agent or I should say Chris has planned and plotted to usurp the deposit amount. Probably, the modus operandi of NGU is to keep the deposit money after the tenant vacates as they will find somethings in the property to keep your deposit. I presented my proofs to the DPS and they agreed that I should be given half of the deposit back..
My advise: Please make sure that you contest the deposit money if they keep it. Also another alternative is not to pay the last months rent and ask them to keep the deposit. Also Chris Allott has no fundamental conversations skills and is very opportunistic in his aproach.. Since i was leaving the property and he wanted to keep the owner happy (to keep their business) he was doing lip service to whatever the owner was saying and was VERY RUDE to me the exiting tenant.. as I don't owe them anything and I can scoot off.. He even told me I have 2 minutes to scoot off.. VERY RUDE..
So tenants, please be careful while dealing with NGU lettings.. they do lip service and go to any extent to keep the landlord happy rather than the tenant.. Ideally, the letting agents should be impartial in their dealings and should not lose their dignity for petty profit..
Having said all this... the maintenance department was good. they sent people to repair any faults promptly. I dont know whether they have a policy to be nice until we live there and tell us off when people vacate the property... I was quite happy with them until the last day... All 6 month inspections were ok and nothing was wrong...
Tenant
13th Nov 2016 (8 years ago)
N Bushell
NGU have been brilliant. I needed to find a place to rent super quick and they came up with just the right property for my family. The guys in the office were great to deal with, keeping me informed of timescales and were always happy to help with any of my queries.
Tenant
18th Oct 2016 (8 years ago)
D Pate
Great service. The staff are excellent and really know their stuff.
19th Jun 2016 (8 years ago)
D Halliday
Really great, staff all really helpful. Made the whole experience smooth and stress free.
10th Nov 2015 (9 years ago)
S Saini
The service was good to begin with, but then started to go down hill. Change of Tennant's they failed to notify utility companies. Made deductions of almost £1k on my account that they couldn't explain and failed to reimburse me. Having raised a complaint they responded to the points they wanted and left the others they didn't. Currently going through the ombudsman now.
Landlord
1st Aug 2015 (9 years ago)
G Pritchard
Cant fault the experience with NGU.
Had my house on with another agent who promised me a top price, but after 6 months, they suggested I reduce my price to sell.
I saw NGU advertised on a car in Gateshead so tried them, at first, I was unhappy with the initial price they valued my house, but it was in line with the price the other agent had reduced mine to, and within 5 weeks I had sold my house.
Beware other estate agents and their inflated values - NGU are no fuss, no hassle, straight to the point and I got a quick sale.
Job done.
Seller
3rd Dec 2014 (10 years ago)
A Littlewood
I was seriously impressed by NGUhomesalesonline - they advertised my house with a variety of options that I wasn't aware of , and my previous agent didn't offer me.
Virtual Tour - 5 Stars *****
Premium Listing - 5 Stars *****
We were really happy with the service we received from day one and would highly recommend this agent to all sellers!
Expert , Professional, and most importantly NGU deliver results!
Thanks again for helping us move!
Seller
2nd Dec 2014 (10 years ago)
E Fieldmans
I placed my property on the market with NGU Homesales looking for a quick sale. I dealt predominately with a lady called Samantha, I was immediately amazed at the knowledge and expertise shown in our first call. My property was up and on the market very quickly and I achieved my sale from one of the first viewings NGU conducted for me. Great agent with great staff highly recommended.
Seller
13th Oct 2014 (10 years ago)
D Austindavis
Im very impressed with the service we recieved from NGU the are very freindly welcoming and very professional , and have every confidence in them to sale my property. They have a very high profile and make you feel at ease in matter of seconds. They dont force you into anything you dont want and answer all your concerns with ease.
Seller
30th Jul 2014 (10 years ago)
J R
I recently sold a property through NGU. At the initial appointment the guy who came out was very confident of the property selling and I was very impressed with the advertising options they had so went ahead. I was particularly pleased with the photos they took of the house which looked great. The house was on the market for just under 3 months before they sold it which was a bit longer than I was hoping. NGU were able to negotiate a slightly better price than I had expected though so overall it was worth it. They then recommended me to a really good solicitor who they work with. Overall a very good, friendly company whose communication and professionalism gets top marks.
Seller
17th May 2014 (10 years ago)
A Sixsmith
Very helpful staff, would definitely recommend.
1st May 2014 (10 years ago)
A Bicheno
I have used this agent for a couple of years now, and have found them to be very conscientious, the checks they do on the tenants are thorough and if a tenant is in difficulty or pays late they are quick to follow it up. They ensure the gas and electric are taken care of and the council tax is notified when there is a change of tenant.
Landlord
28th Mar 2014 (10 years ago)
B Brass
I came to NGU Homelettings at a point at which my portfolio of 20+ properties was at breaking point due to the mis-management of my previous agent. I had five voids, bad tenants and housing benefits payments were all over the place due to what seemed like constant suspensions from the councils.
NGU worked tirelessly in the initial weeks throughout the handover period to ensure that my cash flow didn’t dry up completely. They managed to get out to all of my tenants within two weeks by doing appointments on evenings and weekends. Within a few weeks almost all of my tenants claims were back in process which I have to say was due to NGU’s rent department who I know spent countless hours on the phone to the councils for me.
During the takeover I received detailed property condition reports for each of my properties which although at the time revealed the true extent of my previous agent’s failings, it gave me a true understanding of where I stood so I could focus on turning things around.
The months that followed were very tough and at times it was touch and go but NGU kept working hard to repair the damage that they inherited. Don’t get me wrong, there have been some minor bumps along the way but one thing I can say is that if NGU do make a mistake - their response is to fix it by providing solutions or going out of their way which is extremely honourable and is why they have gained my trust.
With NGU’s help I am now in the process of gradually rebuilding my portfolio. I feel safe in the fact that NGU have a very strong criteria for new tenants and their vetting procedures are extremely stringent. The decision to switch agents was a tough one to make and when I look back it has been one of the most stressful periods of my life. My health and finances have been under huge strain and without NGU’s help and support I don’t think I would be where I am now.
Landlord
2nd Mar 2014 (10 years ago)
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