Sarah Mains Low Fell charged 60% of rent admin fee and despite this, they forgot to verify when the previous tenant was moving out so 6 hours before moving in, we were informed the move could not take place and had to be rearranged.
Upon discussion with the landlord, they told us they had ALWAYS knew the previous tenant intended to move out the day after we were getting keys, indicating that Sarah Mains did not even verify details with the landlord.
On move-in day, no final inspection had took place so we are hoovering, cleaning out appliances and performing tasks that other well renowned estate agents (e.g. Belle Vue Estates) ensure the previous tenant has performed before move-out.
Poor communication that has cost us dearly in re-arranging moving vans and hired help. To conclude, especially as we have had no response to our complaint letter, Sarah Mains do not rate well with us for communication and organisation.
769 days ago