L Whitfield
Ibrahim was very helpful in finding a new home. He made such a great job for us. Thank you for making it so simple.... Read more
4th Feb 2019 (6 years ago)
R Pinero
Huge thank you to all the team at Portico, for their help and guidance throughout the process of selling our house. The process from start to finish was fast, efficient and hassle free.... Read more
Seller
2nd Feb 2019 (6 years ago)
R Pinero
Huge thank you to all the team at Portico, for their help and guidance throughout the process of selling our house. The process from start to finish was fast, efficient and hassle free.... Read more
Seller
2nd Feb 2019 (6 years ago)
A Lonsdale
Efficient, professional with great flexibility of working hours. Service that Portico provided to us was well above and beyond our expectations. Will be definitely using their service in the future.... Read more
1st Feb 2019 (6 years ago)
C Romero
I was unsure about Portico until I met with Ibrahim. He spent valuable time to show me properties that actually interested me. The professionalism he has shown, by far outweighs all agents I have met recently. Stress free and not pushy!! Highly recommend him!!... Read more
30th Jan 2019 (6 years ago)
L Forbs
I was looking for a house with many agents but i would definitely go with Portico as they listened to my requirements carefully and found me the prefect property. I found them nice and helpful through the process and property management dealt with some things quickly which was great!... Read more
29th Jan 2019 (6 years ago)
A Allan
Dealt with Rafal and found him very helpful. Portico was very professional, respectful and efficient with helping me find my new property. would definitely recommend!... Read more
24th Jan 2019 (6 years ago)
S Cooper
The sales team in Portico are great! They guided me through the whole sales process, there was some difficult time but we completed in the end just before Christmas! I would use them again they are very experienced in the market.... Read more
Seller
24th Jan 2019 (6 years ago)
Y Shi
We've recently purchased new home with Stuart, which he is absolutely one of the very fine and honest estate agents we've ever met. Highly recommend him and the office!... Read more
Buyer
8th Aug 2018 (6 years ago)
C White
We both purchased our new home and sold our flat through Portico, I would recommend to anyone their concierge service in order to get the most value out of your property.
Everyone we dealt with at Portico was professional and courteous with particular mentions to Stuart and Daneesh.... Read more
Seller
11th Jun 2018 (6 years ago)
C Fountain
We have been delighted with the service from Stuart, which has been professional, efficient and friendly throughout. We bought our house through him nearly 9 years ago and were very happy then, so we thought we would use him again, and it was definitely the right decision. Stuart really knows the area, does what he says he is going to do, and is completely honest and straightforward. I can't think of a single thing that could have been done better.... Read more
Seller
14th Feb 2018 (6 years ago)
A Gittens
We bought a flat through Portico and Stuart was our agent. From the first viewing, he was pleasant, professional and took the time to answer our questions. Throughout the process, he did everything possible to expedite the purchase which went through to exchange in just under 5 weeks which is incredible! He chased all parties and always kept us informed which made a huge difference. I would thoroughly recommend.... Read more
Buyer
12th Feb 2018 (6 years ago)
G Genillard
I have been dealing with Stuart Balfre and the Portico Team for many years. In this time they have been helpful, professional, always up to date with the current market/trends along with giving me expert advice when needed. They are always a pleasure to deal with and always have time for me. Great friendly service, and extremely patient with my incessant phone calls. I felt secure every step of the way.... Read more
Landlord
12th Feb 2018 (6 years ago)
S Coogan
Stuart Balfre made us feel that we were their only clients. Nothing seemed too much trouble. They were especially helpful in that we live out of the area so all viewings were taken by them. Being close to the property their local knowledge was very useful in pricing the apartment realistically. Thanks to them we made a quick sale.... Read more
Seller
12th Feb 2018 (6 years ago)
V Grace
We put our flat on the market with Portico. We chose them for their positive outlook of our sale and their prominent site on the high street. We have had very good customer relations with all of the staff in the Acton branch. They are very considerate and have made the process go as smoothly as possible. Stuart Balfre dealt with the sale and myself and my partner felt we could rely on him through all the sticking points that arose when selling our property. Communication was good and requests were acted upon quickly.
I would recommend Portico of Acton as a good local agent.... Read more
Seller
8th Feb 2018 (7 years ago)
M Mendes
Stuart was outstanding from the moment we approached Portico. We were in a hole and needed to sell fast... and that is exactly what happened. Great communication every step of the way, always responded to my emails, friendly and polite. Could not have asked for more.
Thank you Stuart!... Read more
Seller
8th Feb 2018 (7 years ago)
Andrew
I have found Alena to be a highly experienced and well qualified lettings manager who has assisted me in letting out a large number of my properties successfully. Her market knowledge is exceptional and her professionalism puts her ahead of other agents operating in the Acton area. Her team has always identified and vetted the right tenants each time. Because of their due diligence provided and her ability to develop an excellent relationship with me, I now only use Portico as my preferred lettings agent... Read more
Landlord
8th Feb 2018 (7 years ago)
O Bruce
We sold a property with Portico after it was recommended to us by a friend. Within a week of putting it on the market we had two offers, both for the full asking price. We dealt mainly with Stuart through the sale process. He was very professional throughout. He kept us regularly updated with progress reports and was very efficient in dealing with any issues that arose along the way. He made what could have been a very stressful process easier by his good communication with us and our buyer. The staff at Portico in Acton come across as a good team and always willing to take time to see you if you just popped in. I would recommend them.... Read more
Seller
7th Feb 2018 (7 years ago)
A Zelalem
If only there was a lower star than one! They would stand on your throat until the deal is signed. Once that is done, you'd have to beg and plead to get a response from them for basic property management requests. Stay away from Portico.... Read more
Landlord
28th Dec 2017 (7 years ago)
C Luxur
not even worthy of 1 star.
rip off and liars.
made promises of a 3 year contract and kicking us out after 10 months only, with 7 people, including newborn baby.
Made us pay deposit and advances of nearly 10K. We are all employed but they still made us pay 6 month advances which we still went along with. However now they have given us a notice that we need to leave with no consideration of the impact on us. Additionally, they are making us pay for the check out fee and additional fees. We are planning on taking legal actions as this is disgusting and no one should be treated like this. For any potential tenants, I am sincerely warning you to stay away from them. There is a reason why this Estate Agent has been receiving such poor reviews.... Read more
Tenant
13th Dec 2017 (7 years ago)
J Messud
We signed the contract with them, paid the deposit then they told us it is not possible to rent anymore. We go our refund minus all the portico bank expenses... It is a complete robbery! STAY AWAY... Read more
Tenant
9th Nov 2017 (7 years ago)
S Hunt
Property management is terrible, stay away!
I am a renter with Portico. while the sales process was relatively smooth the property management process is horrendous.
Issues with the flat that directly break terms in the contract have been ignored for months and months.
There is zero communication, the handyman will turn up outside your door failing to give the 24 hours notice required in the contract. You get no response from Portico over email (or by contacting their property management help line. To add insult to injury they have now implemented a system that keeps you on hold for 10 minutes before directing you to an answerphone. . . which they do not reply to. Escalating to senior management does not get a response either.
My advice would be stay away, unless you have any other choice.... Read more
Tenant
24th Oct 2017 (7 years ago)
E Sultan

Imagine paying thousands of pounds in admin fees, deposits, rent in advance weeks before your move and and having to beg for a check in time 36 hours before you've moved in? Imagine arriving at check in time and being left for hours outside your new home because your check in clerk was never booked in because the agency forgot? Imagine being stranded with all your personal belongings outside on the street waiting for someone to let you in? Imagine being told you had no right to an explanation? Imagine all this all because you paid your hard earned, honest money to people for a very simple service. If you have respect for yourself you should us another service. Be careful of Michael Kennedy, Andrew Murphy and Ivett Karman. These people will disrespect you, mistreat you and rob you of your money. People deserve better than to be treated like dirt from the streets and yet we line their pockets because we're told we have to. An utter shambles and my heart goes out to anyone who has been scarred as I have and those who unfortunately will be in the future... Read more
Tenant
5th Oct 2017 (7 years ago)
N M
As a tenant in a Portico managed property for over 5 years I can only describe my experience of them as entirely negligent.
Multiple serious property maintenance issues were ignored, and when addressed handled by incompetent staff and tradesmen. Aside from severely affecting the livability of the property, this must seriously impact the value of the investment for the landlord.
An excellent example of Portico's standards of practice occurred when we moved out. They had lost the check-in inventory so were unable to conduct a proper check-out review. But instead of communicating this and working out a resolution they withheld the deposit (illegally) for 3 months, with no communication. In the end, we had to lodge a claim through TDS to get our deposit back, which was returned in full, but Portico didn't even bother to respond to TDS!... Read more
Tenant
26th Jun 2017 (7 years ago)
F Ghani
In February i have got some serious problem with my boiler and i was trying to get some kind fo help from the property manager but this time the person was on holidays so they transfer my call to Portico and i am very thankful to Joseph who picked
my call and help me out of my expectations actually more than that.so i will again say they are best company and best people in business.here i will say thaks a lot for ur help Joseph:)... Read more
13th May 2017 (7 years ago)
R Greaves
My daughter moved into one of their rental properties a year ago, they did not responded to a problem with the bathroom light and fan (no windows) for months and she and the adjoining tennants have had to put up with an unidentified water leak that was present but not disclosed when she moved in.
On her last day the inspection man arrived at 9.15 with no prior warning then 2 workmen and 3 agents from adoining flats were waiting for Portico approved plumber with keys to let them all in. No Portico representative to be seen. She is now waiting for portico to respond to her request for release of her deposit which is overdue.
In conclusion they are the worst tennacy managers encountered.... Read more
Tenant
12th Apr 2017 (7 years ago)
S S
Many thanks for your action packed e-newsletters, blog and updates, which I frequently look forward to reading! Viva Portico!... Read more
8th Feb 2017 (8 years ago)
M Collins
Very helpful and knowledgeable about my property, and the local area as whole. Great service and would use them should I decide to sell in future.... Read more
27th Jan 2017 (8 years ago)