I Ward
Rolfe East won our business on the back of James's enthusiasm & hunger for the instruction. They introduced a number of prospective buyers albeit the market dictated that the sale took longer to secure than we anticipated. However, James & Ash were professional throughout and we got there in the end. Thanks guys.... Read more
Seller
10th Dec 2024 (7 weeks ago)
A Anastassiou
My experience with Rolfe East in Acton was nothing short of exceptional. Their professionalism, quick and precise responsiveness, and the superb support from James, Emma, and Ash are the reasons I would recommend them. In a challenging market, they were able to market my house and sell it, exceeding my expectations.
Rolfe East is local, and compared with other national estate agents, you get personal support. I am so glad I chose Rolfe East as my estate agent!... Read more
Seller
16th Aug 2024 (23 weeks ago)
S Speyer
The team at Rolfe East - Acton were really helpful. They were so valuable in the final stages of my purchase, helping with all my communications to solicitors and vendor. I would recommend buying through them, they made the process as simple as possible.... Read more
Buyer
15th Aug 2024 (23 weeks ago)
M Bosso
I have to share the scoop on my recent run-in with Rolfe East. It was a rollercoaster, and I'm waving the red flag for anyone thinking about buying a property with them.
So, we had this agent, Ash, all smiles during viewings, making us think we found our dream home. But it was just the beginning of their little game.
They kept bugging us until we hit an offer that seemed to hook the landlord. Pumped us up, saying, "We are delighted that your offer has been accepted!" But guess what? Next day, they hit us with an email saying someone else threw in a bit more, and we're out.
And get this – after all that drama, they had the audacity to ask for an extra 5k to seal the deal. When Ash mentioned many times that he dealt with the landlord in the past and was sure that just a much bigger offer would have made them change their mind!
Long story short: Save yourself some time. They're playing games and messing with people's dreams. Save yourself the stress and find an agency that's not all about the shady business.... Read more
Buyer
24th Jan 2024 (1 year ago)
P Sheppard
James, Ash, Emma and the rest of his team were really supportive through the whole process. We dealt with them over the probate value of this property and then the selling of the property.
We got regular feedback and updates. There was not anything we asked of them that they did not do.... Read more
Seller
8th Nov 2023 (1 year ago)
S Lodhia
Ash and James helped us find and purchase a house in Acton - they're both absolute legends! They contacted us as soon the property came to market as it was exactly what we were looking for. The service was fantastic due to excellent communication, attention to detail and the fact they genuinely cared about both us and the sellers too. They're a credit to their industry, and I highly recommend.... Read more
Buyer
18th Oct 2023 (1 year ago)
C Lyons
Jay helped let our home. Jay was very professional and personable throughout the viewing and tenant selection phases. Beyond arranging the tenant, Jay consistently kept in communication with us to ensure a smooth moving in process for them. Would recommend Jay and the team to any future landlords.... Read more
Landlord
14th Sep 2023 (1 year ago)
T Kurteva
Tldr: Incredibly unethical and unreliable agency; lied to us for days;
After having an in-person viewing and immediately making an offer last Friday, on Monday we receive verbal and written over email confirmation for having accepted our offer for the place of choice. After further confirmation on our side, on the same day, we ask over email and phone when do we need to pay holding deposit, actual deposit and rent and if they need more details for the reference checks. We are told we don't need to worry about any of these and we should wait until they get in touch with us. Every day since, we call and ask about the forementioned payments. They give us the exact same answer: not to worry and to wait for them to get in touch.
Well guess what, Friday of the same week (a 2 bussiness days before move in date) , we get a call that in fact, the landlord chose another offer and they were in the right to do so since we didn't pay a holding deposit (as if we were ever given information on how to do that). Furthermore, the agent admitted that they were doing that with the hope that the landlord gets a better offer in the meantime!
They completely wasted our time, and have no remorse over the stress and waste of time that they caused us! Incredibly unreliable! If they did this once, they will do it again!
P.S. the forementioned agent is Dexter Shelmerdine... Read more
Tenant
5th Aug 2023 (1 year ago)
Gerry
Highly recommend Rolfe East and Jay was very helpful and attentive.... Read more
25th May 2023 (1 year ago)
T Stream
Thank you Ash, James and team for an excellent service. Really appreciated your professional integrity and guidance. I would highly recommend you to anyone considering putting their property on the market in the area you cover.... Read more
Seller
7th Jul 2022 (2 years ago)
S Giacomet
James and Ash, Acton’s A Team! Another great experience selling property with Rolf East Acton. They sold our previous house in 4hrs and our latest at full asking price after only two viewings. Everything has run smoothly both times. No drama. Very professional, they communicate regularly and make the whole process stress free. We would highly recommend.... Read more
Seller
29th Mar 2022 (2 years ago)
P Wilson
I wanted a flat to rent in Acton. I came across Rolfe East Agency who had a lovely flat for rent. I got in touch and spoke to one of their agent (Jay Cheung) who was very professional and knowledgeable about the properties for viewings. Jay was very helpful, he dealt and answer all my queries. Jay was able to work around my viewing times. Thank you Jay and I definitely recommend this agency with Jay as your agent.... Read more
21st Aug 2021 (3 years ago)
L (Lola)
My experience with our agent Jay Cheung (Rolfe East) while searching for a flat to rent was absolutely exceptional! I'm very satisfied with Jay because he's friendly, very professional, responsive, and has great connections.
A high quality agency, I highly recommend!... Read more
Tenant
5th Mar 2021 (3 years ago)
C Birch
We rented our flat out in Acton using Rolfe East recently. Our agent (Jay) was extremely professional, friendly and communicative. We got regular updates by phone and email regarding the viewings, which meant we always felt we were in the loop. The pricing structure was nice and clear too. Would definitely recommend.... Read more
Landlord
5th Feb 2021 (3 years ago)
E trifonova
My boyfriend just completed the purchase of his home in East Acton with Rolfe East and I cannot recommend them enough! First, back in March we managed to negotiate a very good price with the help of Nick who was our point of contact with the seller and was outstanding. Subsequently, James took over at a very difficult and stressful moment (due to COVID-19), yet he flawlessly managed to keep on top of everything and to constantly keep in touch with both the vendor and ourselves to make sure everything was going smooth. We had quite a bad luck with our dreadful solicitors (thanks to whom the transaction got delayed), so James had to juggle between the vendor, ourselves, our solicitors and the vendor's solicitors (who, in my opinion, were not a piece of cake either). In all fairness, everytime we called James (towards the end of the transaction was more or less 3 times a day), he was right there, ready with an update or to offer help with any issue or question we had. I really do hope that Rolfe East will open other branches across London as they definitely know how to treat their clients properly and offer second to none level of professionalism and reliability. I recommend them to everyone and we would certainly come back to them when we go for a second house. Thank you James and keep up the good work! Good luck!... Read more
Buyer
2nd Oct 2020 (4 years ago)
B Carberry
I had a great experience dealing with Rolfe East! Very helpful agency and the service provided by agent was faultless! Such a quick and easy process, as well as great communication provided by Jay!
Top quality agency, would highly recommend!... Read more
28th Sep 2020 (4 years ago)
M S
Great experience working with Rolf East, it was a challenging chain which at times was at risk. Ash did an outstanding job holding things together, liaising between everyone and giving us great advise. Thanks Ash for all your efforts and getting the sale of our flat over the line. M&J... Read more
Seller
28th Sep 2020 (4 years ago)
M Magnitis
Lovely working with Ash! Can’t recommend enough.... Read more
19th Jul 2020 (4 years ago)
Eleni
Our experience with Rolfe East while looking for a flat to rent has been really exceptional!
Jay has been very helpful and got exactly what we were looking for in a flat. He took effort into only arranging viewings of properties that actually matched our criteria (and not any flat available within our budget, which was the case previously with several other agencies). His professionalism has been outstanding and resulted in us finding the ideal flat in a quite short period of time.
I would highly recommend Rolfe East, the service they offer is really great!... Read more
Tenant
17th Jul 2020 (4 years ago)
S Khan
The team at Rolfe East Acton were fantastic in helping us with our first ever purchase. Ash Patel was our key liaison and constantly kept chasing both sets of solicitors to keep the transaction progressing along. When we hit a minor issue he took personal charge of the situation to get it resolved. Ash went above and beyond to help us complete the property (and even after completion) and we would highly recommend Rolfe East.... Read more
Buyer
16th Feb 2020 (4 years ago)
N Nero
Despite the fact that we did not end up buying a property, I wanted to say thank to James and his team to be professional and patience. Definitely recommend them!... Read more
2nd Sep 2019 (5 years ago)
W Paynter
James and Ash (and the team) were very good in helping me to sell my flat. They were the (fourth!) Agents I used in the local area at a time when the market has been very sluggish but got me to a good result and always communicated excellently. My conveyancers were very slow and so Ash in particular had to spend time chasing them up and smoothing delays over with the buyer which kept it safely on track.... Read more
Seller
3rd Aug 2019 (5 years ago)
Z Virji
I would highly recommend Rolfe East in Acton, they were so helpful and honest. I worked with Ash he made things easy and was very responsive when ever we needed to get in touch. Im so grateful that the property we loved was listed with them. Thank you for helping us find our dream home:)... Read more
Buyer
3rd Jul 2019 (5 years ago)
R Contractors
We worked with Ash and he made the whole process very easy and pleasurable. He was professional always on time and had our best interest at heart. Thanks Ash!... Read more
3rd Jul 2019 (5 years ago)
P Stefanova
They don't check the properties and just offer places where most of the things are broken claiming that the places has been repaired. They put on the contract the moving date but the key gets delayed using 'maintenance' service as an excuse for that. Also they don't assist you whenever you have a problem, transfer your from one person to anoter and which is worst they don't even know how to deal with the issues!!!! Huge disappointment!!! I would never use their services again!!!!... Read more
Tenant
28th Jun 2019 (5 years ago)
S Stentiford
My Father recently sold his house through Rolf East dealing with James Williams and Ash. Both were professional and approachable, James always being upbeat but with sound knowledge and advice. The process was out of the ordinary with the buyers insisting on some conditions. James was not put out giving his opinion and advice in a straight forward and welcome way. I do not hesitate to recommend them to anyone needing the services if an estate agent.... Read more
Seller
12th Apr 2019 (5 years ago)
K Murray
The most unprofessional experience of my adult life, had a viewing planned for 6pm, I asked to reschedule for 6.30pm as Tube was delayed, agent spoke to the tenant, called me back agreed 6.30pm and was then I was sent text saying Ash had to reschedule for another day, the text was sent at 6.34pm, extremely poor and unprofessional service..... a shame as it’s an independent agency, that I will now never have any further involvement with during our home search.... Read more
27th Mar 2019 (5 years ago)
L Varge
I was very impressed with the knowledge and professionalism of Ash and James at Rolfe East. Throughout the process of selling my flat they kept me fully informed and chased up the buyer’s solicitors on the several occasions they appeared to have gone walkabout. They are friendly and pleasant to deal with and I’d highly recommend Rolfe East to anyone with a property to sell.... Read more
Seller
23rd Feb 2019 (5 years ago)
M Lardi
We researched different real estate agents to market and sell our house, and decided to choose Rolfe East-Acton. This was because we felt the photography and quality of the Rolfe East advertisements were better than that of other real estate agents, the staff were friendly and we felt that the Rolfe East-Acton fees were good value.
Throughout the sale process, we found the staff (James, Ash, Nick) to be helpful, proactive and good at keeping us up-to-date. We were happy that we chose Rolfe East-Acton to sell our house.... Read more
Seller
29th Dec 2018 (6 years ago)
H Khan
Its the second time I have dealt with Ash and James. Unlike other high street agencies (you know who they are), Rolfe East provide a very personal service. As a buyer on both occasions, I was treated with respect and in a thoroughly professional manner. The best aspects of the service provided by Ash and James is they are always there when you need anything and are patient to work with you to ensure completion in a timely and efficient manner. I already recommend them to all my friends and family and would recommend to all of you as well.... Read more
Buyer
18th Jul 2018 (6 years ago)
Jiggerbyte
Super helpful and responsive, even out of hours!... Read more
17th Jul 2018 (6 years ago)
R Higham
I was very impressed by Ash, James and Nick at Rolfe East in Acton and how they handled the sale of my house. They were honest and professional, keeping me informed and updated every step of the way. I have no hesitation in highly recommending them.... Read more
Seller
12th Jul 2018 (6 years ago)
H O'Doherty
James and his team were really supportive through the whole process. Compared to other estate agencies I tried in the local area, I felt that Rolfe East was personally the most proactive of all of them, and really communicative. With other agencies I felt I was having to chase them for progress or to make an effort over my property, where as James and his team were really driven to sell my property, and gave regular feedback and updates. I wish I had gone to Rolfe East first.... Read more
Seller
7th Jul 2018 (6 years ago)
J Willey
After visiting one estate agent in Acton, I called in at Rolfe East to negotiate the sale of my mother's flat and decided instantly to let them handle the sale. I found both James and Ash very helpful, thorough and personable with none of the arrogance that some estate agents seem to possess. I thought prospective buyers would also feel the same. We have at last sold the flat in these rather difficult times and I would have no hesitation in recommending them.... Read more
Seller
25th Jun 2018 (6 years ago)
T Woodward
I found the whole team at Rolfe East went the extra mile to help sell our house, and wouldnt hesitate to recomend them.... Read more
Seller
13th Jun 2018 (6 years ago)
S A
Ash was professional, approachable and respectful at every step of the purchase. He went above and beyond to help me secure my first property when other parties were also interested. I would have no hesitation in recommending Rolfe East!... Read more
Buyer
17th Apr 2018 (6 years ago)
S Cheney
Ash and the team did a great job. We would thoroughly recommend them.... Read more
30th Mar 2018 (6 years ago)
S Connolly
Ash Patel heads up an entirely trustworthy and hardworking team that will do their best for you. They may not boast the biggest office but Rolfe East uses the same property websites as any of the others and charges the least commission. I particularly liked the way Ash dealt with the sale of our Acton home showing integrity, humanity and respect for both myself and the buyer. I was quite intimidated by other competing Estate Agents and I am far from timid! I recommend Rolfe East unreservedly.... Read more
Seller
14th Mar 2018 (6 years ago)
A Lopez
Ash helped us along the process of purchasing our first home, providing a the best advice and attention at all times. He was honest and understanding with us, and I believe the previous owner of our flat felt the same. We were very pleased with him and would definitely recommend his services to other people.... Read more
Buyer
6th Feb 2018 (6 years ago)
D hills
James and later Ashe both were professional, understanding and knowledgeable. They showed great patience as the sale process took over 18 months due to probate issues and complications. They took last minute unforeseen problems with ease. They helped with a long and sometimes stressful period of me being an executor of the estate. Thank you very much.... Read more
Seller
7th Jan 2018 (7 years ago)
M Rothera
James and the team at Rolfe East Acton worked extremely hard to sell my flat - it was an unusual sale in that I was selling with tenants in place and was under time pressure to complete in order to purchase a house. James, Ash & Lamour handled a difficult situation professionally, dealing with the tenants who were not keen on viewings, sensitively and diplomatically. They got me a good offer from a cash buyer and then stayed involved throughout the sale process, prompting both parties' solicitors to make sure delays were kept to a minimum. I can't imagine any other estate agents providing such a comprehensive and personal service and cannot recommend them highly enough.... Read more
Seller
3rd Nov 2017 (7 years ago)
H Harding
Rolfe East are a respectful and professional estate agent. I have had such bad experiences with other estate agents who were rude, pushy and threatening, it was a welcome relief to have found them. Having recently bought a house through them I would highly recommend using them.... Read more
Buyer
5th Oct 2017 (7 years ago)
A Hijazi
Ash & James were endlessly helpful, easy to understand and responsive in all communication (email, phone, texts). Rolfe East seem to know Acton better than other agents and I always felt they would deliver for us.... Read more
13th Sep 2017 (7 years ago)
A Dawkins
Overall I found the process ran smoothly with Rolfe East - Ash is a nice chap and easy to work with. Would certainly buy or sell through them again.... Read more
20th Jun 2017 (7 years ago)
N Aghtaei
They are one of the the best estate agents, I have used for second time, friendly staff
, Great communication, great in advertising
Property, everything you can ask for estate
Agents, especially James.
Nasser Aghtaei... Read more
17th Feb 2017 (7 years ago)
B Johnson
The Acton Team at Rolfe-East represent a relatively small company of dedicated employees. Appeasing both the buyer and sellers during sales cannot be easy but they have a way of facing issues, dealing with issues and bringing all groups together to resolve the problems, no not answering the phones, no music and please wait, no ducking the issues with 'I'll get back to you'. It has been a pleasure to work with them and I would recommend them to any potential customer... Read more
22nd Dec 2016 (8 years ago)
J Osborne
During our purchase & Sale we got to know 3 of the main Acton estate agents. We found out of the 3 James & his team were the easiest to work with. A pleasure TBH, the other 2 agents we never felt we were being told 100% of the facts. So would highly recommend for sale & purchase. They made a not so fun process a bit more human. Thanks... Read more
Seller
21st Nov 2016 (8 years ago)
K Willsher
Rolfe East sold my flat last year and were very professional and helpful. I was particularly impressed that they weren't pushy as many estate agents can be but instead seemed to take the customer experience seriously and regarded customer care highly.... Read more
Seller
22nd Apr 2016 (8 years ago)
S BERGER
One of the first of many estate agents I contacted late last year to value my garden flat in Acton.
I was given a realistic estimate on how much my flat could be marketed for, contrary to some other local estate agents who quoted me an over inflated estimate in order to gain my business.
The selling contract drawn consisted of just one double sided A4 sheet without an endless list of complicated terms and conditions. Rolfe East is one of the few agent in the high street who does not tie you in with some clauses and penalty should you want to take your property off the market for one reason or another. Just 2 weeks notices if I remember was required with no penalty. I was re assured that should I needed to, I could put the process on hold at any time.
My property was marketed just before Christmas and was advertised on 2 property search website as well as in the local weekly property paper.
I had a firm offer a month or so later and we completed the transaction on the 31st of Mar 2016.
I had regular communication from the agent keeping well informed on the progress.
At some point, a possible legal issue coming from a 3rd party ,which could have jeopardised my sell propped up and although this was something that was to be sorted out by myself, my contact at Rolfe East gave me great support and most importantly kept his cool, despite the fact that all of us did think for a few days that indeed, the sell could possibly fall through.
Last but not least, although the office opens at 09h30, I did notice during my many visit to the branch that a daily staff briefing takes place shortly after so a 10h00 appearance is probably more adequate!
Thank you all at Rolfe East Acton!... Read more
Seller
12th Apr 2016 (8 years ago)
A Stephens
I have just recently sold my property through Rolfe East. After a couple of attempts previously with other local agents , I knew from the initial meeting that the team at Rolfe East , acton office were the right guys for the job. Laurence, James and Alex were very professional, approachable, understanding from the start and have all been a true pleasure to deal with.
Alex particularly went the extra mile to find me the right buyer and has helped me through the stressful process of selling. Alex has remainied calm and professional at all times. He has been amazing. I would definitely recommend Rolfe East Acton to anyone looking to buy or sell in the area.
I would definitely recommended Rolfe East Acton to anyone who is looking to buy or sell in the area.... Read more
Seller
17th Nov 2015 (9 years ago)
P Ronayne
From the initial valuation throughout the whole process Rolfe East provided and excellent service. Staff were very helpful and efficient particularly James from the Acton branch. They were extremely honest and not pushy as some estate agents can be. I would have no hesitation in recommending them to others.... Read more
30th Jul 2015 (9 years ago)
A Arnetoli
With Rolfe East in Acton I have sold my flat and bought a new one, Laurence and his professional team, both Alex and James have always worked hard to help us with all ours requests. The all process to purchase the flat has not been always easy but they handle all situations and issues with an high level of professionalism.
We recommend this agency to all those who need to sell or buy in the area as I ensure they are very experienced in the area of Acton.... Read more
Seller
27th Jul 2015 (9 years ago)
H Ramell
We found all the team very helpful and efficient and the sale of our house in Acton went as smoothly as we could have hoped.... Read more
Seller
26th Jul 2015 (9 years ago)
C Baker
Laurence and his team sold my house in North Acton at the start of July. I was very happy with him and his team throughout the process. We had viewings immediately and several offerers on the house. When elements of the sale came up that needed some detail advice and negotiation Laurence was always on the end of the phone throughout to help us out.
Very happy to recommend Rolfe East to all future sellers.... Read more
Seller
22nd Jul 2015 (9 years ago)
J Salhan
Very dedicated and professional team, especially James Williams who went out of the way to help us on our completion day, MANY THANKS !!
Jyoti... Read more
22nd Jul 2015 (9 years ago)
P Hunt
They were very professional and I felt that they facilitated the sale very effectively. They ensured clear lines of communication between the parties and chased them and their solicitors as required ensuring a smooth purchase.... Read more
Seller
22nd Jun 2015 (9 years ago)
M Harvey
Generally all worked like clockwork as far as the agents were concerned. Laurence Truett in particular was phenomenally efficient, first putting all prospective buyers in touch, then wrapping the sale up quickly and with good advice. When our purchase went pear-shaped because of mendacious solicitors he was effective in banging heads together and getting things moving again. Highly recommended.... Read more
Seller
11th Mar 2015 (9 years ago)
V Hillary
Completed on selling of my North Acton flat today. The team have been tirelessly liaising with all parties to bring this to a conclusion. I found them professional in all my dealings. They offered me advise and kept me updated throughout the whole process. They responded to my emails and phone calls very quickly and resolved issues in a timely and constructive manner.
I found then friendly and understanding and would be happy to recommend them to family and friends.... Read more
Seller
10th Mar 2015 (9 years ago)
E Quayle
Laurence and Patrick handled a tricky vendor for me with integrity, good grace and a high level of professionalism. On a number of occasions they went the extra yard to keep the transaction on track and were only able to do this through building a strong relationship with both sides. I would happily recommend them to anyone looking to buy or sell their home.... Read more
10th Mar 2015 (9 years ago)
R Tomlinson
I had a lovely mews house to sell, but in a tricky location (nearby development pending). Laurence, Patrick and James did a great job getting viewings arranged in the tricky Oct-Dec period, although successful sale not reached until Mar. This came in the same week that we secured out onward property, so couldn't have been happier. They're a great team and work hard for the client, and have very reasonable commission rate. Wouldn't hesitate to use them again.... Read more
Seller
10th Mar 2015 (9 years ago)