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Home
Estate Agents in Caerphilly
United Welsh - Caerphilly

United Welsh - Caerphilly

2.5

57 reviews

Caerphilly, CF83 2AX

United Welsh - Caerphilly hasn't listed any properties for sale in the last 6 months. This could be because the agent specialises in lettings, or the branch may be closed. United Welsh - Caerphilly does have 57 reviews, with an average score of 2.5/5 If you're looking to sell in Caerphilly, you may want to choose an agent with more experience. Covering this area are other estate agents, such as Diamonds - Caerphilly and Darlows - Caerphilly. However to see who will objectively do the best job selling your home, make sure you use our comparison tool.

Opening hours

Monday 9:00am - 5:00pm
Tuesday 9:00am - 5:00pm
Wednesday 9:00am - 5:00pm
Thursday 9:00am - 5:00pm
Friday 9:00am - 5:00pm
Saturday Closed
Sunday Closed

View all details

United Welsh - Caerphilly Reviews (57)

Have you used this agent?

R Parfitt

Shambles of a company. Ruin communities with they choice in people they house!! Dont even deserve one star.... Read more

18th Apr 2024 (14 weeks ago)

V H

After 3 years of hell I finally moved out of my United welsh property , I never knew what a good and true landlord was until I went with another housing association. My united welsh property was riddled with mould all over every single piece of furniture had to be thrown out I sent photos and complained so much but nothing got done all I was told is to open the windows. It was a structural issue. Anti social behaviour was relentless and nothing ever got done about it I understand there is protocols but my god there's gotta be something that can be done. Especially when other tenants are at risk of physical harm ! And if you are disabled don't even bother, hoping they will cater for you or support you because they won't. They'll leave you to struggle. The only good thing about united welsh is the kind understanding staff on the telephone who truly cares about you and tries there best to get you support. And when you cry in distress or overwhelment they listen to you and comfort you the best they can they go above and beyond they try their best. When I signed for my keys with my new housing i told them/ showed them everything ive been through and cried my heart out and they understood they comforted me and ensured I will not struggle like that again. And my needs will be taking seriously and with care and understanding. And from day 1 they have proven that. Another thing. Don't ask tenants to send keys back through the post ! It's not safe! And they may not arrive on time or get lost! And In some cases it's not the tenants fault. As much as its the tenants responsibility its also your responsibility too as its your property you are the landlord and if a tenant isn't able to get the keys to you for medical reasons or disabled reasons you should at least be able to pick them up from them or help them out another way. Landlords come around the property for inspection and more whats the difference ? Why is it so hard to quickly pick up keys from a former tenant who needs a little more help? And why do you find it Acceptable to offer a tenant a new property that fits their disabled needs After they ask to end their tenancy! It's a slap in the face. After I tried for years ! For you to help me get a new place suitable !... Read more

31st Mar 2024 (17 weeks ago)

P Jenkins

Excellent service from every department .Every worker who's comes to my home to do repairs are pleasant and very caring and does outstanding job from start to finish Especially Jack and Julie who done fantastic job in my home today Celtic horizon should be proud of you... Read more

7th Mar 2024 (20 weeks ago)

Al

Absolutely terrible housing association very poor quality customer service, lacklustre staff,a sham organisation... Read more

6th Mar 2024 (20 weeks ago)

Anonymous Tenant

I've never rented Housing Association property before but I've found them helpful & understanding replying bk within a day to any Queries I've made.... Read more

31st Dec 2023 (6 mo. ago)

L Maynard

Good call handled repair well... Read more

10th Dec 2023 (7 mo. ago)

J Parker

Never do what they say they will Harassing tenants all the time for no reason really. I’m a social worker and this is the worst housing association of many I have dealt with... Read more

21st Nov 2023 (8 mo. ago)

K James

Update: United Welsh lie and say they have turned up for a job when they have not, two days in a row they have done this, yet no card was left, but the invisible man took a photo outside my door, a photo that I haven’t seen, I called at 2pm he was on his way, I called back at 3.30pm they say he came and nobody answered at 1.15pm ???? how does that make any sense!!!!!! I was in waiting both days, it is school holidays so house is full, nobody came, this is also backed by a neighbour, now when I call back they won’t answer the phones! pretty convenient on a Friday! Hassle you every week about rent arrears even though you are not in rent arrears! Their rent system is ridiculous when I first moved in I was told to pay a week upfront, suddenly you have to be a month upfront. The homes are thrown up so fast the cracks start to show within months, the latches on the fire doors break therefore you can not close the doors, so much for fire doors ???? You have no choice but to pay for communal maintenance yet they do no maintenance! Put my tap on backwards and been waiting around a year for bathroom light to be fixed ???? The only time u hear of United Welsh is when they believe u owe them money! Worse housing association by far!... Read more

3rd Nov 2023 (8 mo. ago)

J Conway

A good housing association with dedicated staff, that are genuinely happy to help and support.... Read more

26th Sep 2023 (10 mo. ago)

M Sufien

Absolutely unprofessional never keep promises that they make staff very rude they have no empathy with the people who rent from them the repair works that you report never get done they tell you okay as soon as you put the phone down after reporting a problem they block your number so you can't get through my advice to anyone thinking of renting from UW stearer clear they don't deserve the one star I put on to write a review... Read more

20th Jul 2023 (1 year ago)

F Whitfield

Fuming , waited in for workmen one day last week , no show , waited inthe next day , nothing so phoned they told me they’d come but got no answer, so rebooked for this morning no show. Received a letter this afternoon that it’s now this afternoon , so why did the letter take so long to come by post so I waisted a morning ? The nasty letter also said if they can’t gain access theyl get a Court injunction and a fine of £300 so they better show up today ! What a group of liars as I know for sure they didn’t turn up last week there’s three of us in this house !... Read more

17th Jul 2023 (1 year ago)

N E

They Persecute tenants doing the right thing and leave the bad remnants to do what they want. I live in a 2 year old property riddled with damp and have a premature newborn that can’t come home until it is resolved... Read more

23rd May 2023 (1 year ago)

Ghost

Spoke to a lady called Cheryl. She was rude and arrogant.... Read more

28th Apr 2023 (1 year ago)

L A

Slumlords, worst housing association ever! The staff who work here are arrogant, rude and very unprofessional. If you ever get offered a property from these fefuse and steer clear!... Read more

14th Mar 2023 (1 year ago)

M Draper

Wrang about mould on windows got a quick date as to when they will call to veiw what's happening ect... Read more

1st Feb 2023 (1 year ago)

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