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- United Welsh - Caerphilly
United Welsh - Caerphilly
Opens tomorrow at 9:00am
Caerphilly, CF83 2AX
United Welsh - Caerphilly hasn't listed any properties for sale in the last 6 months. This could be because the agent specialises in lettings, or the branch may be closed. United Welsh - Caerphilly does have 59 reviews, with an average score of 2.5/5 If you're looking to sell in Caerphilly, you may want to choose an agent with more experience. Covering this area are other estate agents, such as Diamonds - Caerphilly and Darlows - Caerphilly. However to see who will objectively do the best job selling your home, make sure you use our comparison tool.
Opening hours
- Monday 9:00am - 5:00pm
- Tuesday 9:00am - 5:00pm
- Wednesday 9:00am - 5:00pm
- Thursday 9:00am - 5:00pm
- Friday 9:00am - 5:00pm
- Saturday Closed
- Sunday Closed
View all details
United Welsh - Caerphilly Reviews (59)
Have you used this agent?
29%
7%
3%
8%
53%
All (59)
Seller (0)
Buyer (0)
Landlord (0)
Tenant (19)
General (40)
L Media
I’ve had the pleasure of being a tenant with United Welsh, and it’s been an experience worth sharing. From the beginning, they offered more than just a home – they gave me and my family a foundation to build our lives, surrounded by a supportive community. Maintenance was always handled promptly, thanks to Celtic Horizons, who kept everything running smoothly and the shared spaces clean and well-kept. The neighborhood itself, Beech Tree View, is a welcoming place with everything you need close by, from shops to local schools. United Welsh is dedicated to tenant well-being and always went above and beyond in communication. If an issue was raised, it was handled with care and attention, showing they genuinely care about the communities they support. It’s rare to find such dedication in housing today, and I’m grateful to United Welsh for creating a place where families can truly feel at home
Tenant
5th Nov 2024 (10 weeks ago)
F Whitfield
Fuming , waited in for workmen one day last week , no show , waited inthe next day , nothing so phoned they told me they’d come but got no answer, so rebooked for this morning no show. Received a letter this afternoon that it’s now this afternoon , so why did the letter take so long to come by post so I waisted a morning ? The nasty letter also said if they can’t gain access theyl get a Court injunction and a fine of £300 so they better show up today ! What a group of liars as I know for sure they didn’t turn up last week there’s three of us in this house ! Now after paying out for drain bath unblocker they told me it’ll cost £34 .50 for the men to come to do it and to buy a plunger ,yes I’ve been plunging it ,yes I’ve paid for unblocker ,we’re pensioners and il have to try to get under the bath to take the pipe off but if not put on tight , I’ve arthritis in my hands they’ll charge you! When I see others getting things done on their houses getting furniture taken away for free when they wouldn’t help us I had to pay, it infuriates me!
Tenant
10th Sep 2024 (18 weeks ago)
K James
Hassle you every week about rent arrears even though you are not in rent arrears!
Their rent system is ridiculous when I first moved in I was told to pay a week upfront, suddenly you have to be a month upfront.
The homes are thrown up so fast the cracks start to show within months, the latches on the fire doors break therefore you can not close the doors, so much for fire doors ????
You have no choice but to pay for communal maintenance yet they do no maintenance!
Put my tap on backwards and been waiting around a year for bathroom light to be fixed ????
The only time u hear of United Welsh is when they believe u owe money
Tenant
4th Sep 2024 (19 weeks ago)
H Sargent
Disgusting haviour of the staff and brs who are supposed to support mental health patients when suffering mentally and I got ignored and no response from staff. Honestly the worst housing association out there and have the worst support staff. If anyone mentions United Welsh or brs when leaving mental health hospitals run as far as you can they are nice the first few weeks then there true colours shine through. Absolute waste of time and space. I'd give it 0 stars if I could.
1st Aug 2024 (24 weeks ago)
R Parfitt
Shambles of a company. Ruin communities with they choice in people they house!! Dont even deserve one star.
18th Apr 2024 (8 mo. ago)
V H
After 3 years of hell I finally moved out of my United welsh property , I never knew what a good and true landlord was until I went with another housing association.
My united welsh property was riddled with mould all over every single piece of furniture had to be thrown out I sent photos and complained so much but nothing got done all I was told is to open the windows. It was a structural issue.
Anti social behaviour was relentless and nothing ever got done about it I understand there is protocols but my god there's gotta be something that can be done. Especially when other tenants are at risk of physical harm !
And if you are disabled don't even bother, hoping they will cater for you or support you because they won't. They'll leave you to struggle.
The only good thing about united welsh is the kind understanding staff on the telephone who truly cares about you and tries there best to get you support. And when you cry in distress or overwhelment they listen to you and comfort you the best they can they go above and beyond they try their best.
When I signed for my keys with my new housing i told them/ showed them everything ive been through and cried my heart out and they understood they comforted me and ensured I will not struggle like that again. And my needs will be taking seriously and with care and understanding. And from day 1 they have proven that.
Another thing. Don't ask tenants to send keys back through the post ! It's not safe! And they may not arrive on time or get lost! And In some cases it's not the tenants fault.
As much as its the tenants responsibility its also your responsibility too as its your property you are the landlord and if a tenant isn't able to get the keys to you for medical reasons or disabled reasons you should at least be able to pick them up from them or help them out another way.
Landlords come around the property for inspection and more whats the difference ? Why is it so hard to quickly pick up keys from a former tenant who needs a little more help?
And why do you find it Acceptable to offer a tenant a new property that fits their disabled needs After they ask to end their tenancy! It's a slap in the face.
After I tried for years ! For you to help me get a new place suitable !
Tenant
31st Mar 2024 (9 mo. ago)
P Jenkins
Excellent service from every department .Every worker who's comes to my home to do repairs are pleasant and very caring and does outstanding job from start to finish Especially Jack and Julie who done fantastic job in my home today Celtic horizon should be proud of you
7th Mar 2024 (10 mo. ago)
Al
Absolutely terrible housing association very poor quality customer service, lacklustre staff,a sham organisation
6th Mar 2024 (10 mo. ago)
Anonymous Tenant
I've never rented Housing Association property before but I've found them helpful & understanding replying bk within a day to any Queries I've made.
Tenant
31st Dec 2023 (1 year ago)
L Maynard
Good call handled repair well
10th Dec 2023 (1 year ago)
J Parker
Never do what they say they will
Harassing tenants all the time for no reason really. I’m a social worker and this is the worst housing association of many I have dealt with
21st Nov 2023 (1 year ago)
J Conway
A good housing association with dedicated staff, that are genuinely happy to help and support.
26th Sep 2023 (1 year ago)
M Sufien
Absolutely unprofessional never keep promises that they make staff very rude they have no empathy with the people who rent from them the repair works that you report never get done they tell you okay as soon as you put the phone down after reporting a problem they block your number so you can't get through my advice to anyone thinking of renting from UW stearer clear they don't deserve the one star I put on to write a review
Tenant
20th Jul 2023 (1 year ago)
N E
They Persecute tenants doing the right thing and leave the bad remnants to do what they want. I live in a 2 year old property riddled with damp and have a premature newborn that can’t come home until it is resolved
Tenant
23rd May 2023 (1 year ago)
Ghost
Spoke to a lady called Cheryl. She was rude and arrogant.
28th Apr 2023 (1 year ago)
L A
Slumlords, worst housing association ever!
The staff who work here are arrogant, rude and very unprofessional. If you ever get offered a property from these fefuse and steer clear!
14th Mar 2023 (1 year ago)
M Draper
Wrang about mould on windows got a quick date as to when they will call to veiw what's happening ect
1st Feb 2023 (1 year ago)
Alex
Buyer beware if you buy a property sharing a party wall or border with a United Welsh property. United Welsh have been carrying out works on two properties that sandwich ours in a terrace. Since then the contractors they have used have removed tiles off our roof (and put them back poorly, including using silicone in wet weather to wedge them down), stepped onto our extended roof to access their property and scaffolding they had erected, caused damage to fresh paintwork on our property and have constantly gaslit us with excuses about the conduct of the companies they are using to carry out the work. They have no respect for other people or other people's property. They also seem to have no control and management over the work, as we have regularly been told by the site manager for United Welsh that they 'didn't realise XYZ was happening' when it comes to work. When we complained about the conduct of contractors in regards to the damage or disrespect to our property, the site manager appeared to take the contractors word for it that they hadn't moved tiles/stepped onto our roof etc. We were also told no party wall agreement was needed for their work, which we now believe was a lie as they would have to delay work to obtain one.
I can only feel for residents in properties managed by United Welsh, if they treat tenants with as much contempt as they do people sharing a property boundary with theirs.
10th Jan 2023 (2 years ago)
S Georgios
The chavs, scroats and reprobates this company houses are absolutely hell on earth for their tax paying neighbours.
They keep throwing rubbish onto my lawn and despite repeated complaints, nothing happens. These rats need to be moved.
The fact that a certain percentage of new housing estates have to be social housing is a crying shame.
17th Oct 2022 (2 years ago)
E Ali
(Translated by Google) Gorgeous
(Original)
????
7th Nov 2021 (3 years ago)
T l
Phoned for a problem with others parking in a residents only car parking space, there are only 8 spaces for 33 flats & celtic horizon vans & other visitors have been parking there, it's an over 55's complex with disabled people like myself living there, it pee's me off & when I rang there was no one I could speak to at the time & was promised that some one would call back . STILL WAITING a week later... ????
Tenant
19th Oct 2021 (3 years ago)
M Escott
Absolutely shocking dealing with anything that doesn't involve rent don't like doing work they fob you off when ever they can they are the worse people to rent a house off they don't care about you or your family and are willing to put your health and well being at risk just to save them doing a job absolutely disgusting if you can avoid I would
Tenant
8th Sep 2021 (3 years ago)
C Davies
A very informative site and directs you exactly to where you need to go when applying for social housing
25th Aug 2021 (3 years ago)
Bubbles
I had been a tenant of this housing association for a number of years. In my opinion. Unfortunately I don't have ANYTHING good to say about this housing association. Avoid these people never believe anything they say. (These people only got a star so I can post this). Very rude and insensitive
People working on behalf of a housing association that claims they will do all they can to make your place a happy and affordable when in my opinion it was the complete opposite. I'm so happy where I am now. Complete opposite to these people who treated me so poorly. A happy ending to years of battling with United Welsh.
Tenant
14th Jun 2021 (3 years ago)
B Phillips
Offices are currently closed.
28th Apr 2021 (3 years ago)
D Crowley
Great housing association, great workmanship!
13th Dec 2020 (4 years ago)
R Allen
Sickening that organisations like this are allowed to exist. I dread to think how many vulnerable people have been neglected or abused to death by them.
14th Aug 2020 (4 years ago)
J Tierney
Been waiting since mid November for my flat, maybe not their fault always helpful when I ring
Tenant
25th Mar 2020 (4 years ago)
L Marshall
Call them selves a housing Asc lol
7th Mar 2020 (4 years ago)
G Veg
Top organisation in Wales
21st Dec 2019 (5 years ago)
A John
Expensive repairs to my friends property.
9th Nov 2019 (5 years ago)
R Franklin
The Working Together employment support team at United Welsh are fantastic. The help I've received from them has been amazing! They've helped me to get myself back on track and get back into work. I've attended a number of training courses and am feeling really positive about my future prospects.
6th Nov 2019 (5 years ago)
K harding
The job support and training offered to me by United Welsh as a tenant has been amazing. The person that helped me was friendly, approachable and provided me with full support along the way.
Tenant
14th Oct 2019 (5 years ago)
L leo
1 man there picks on single women
31st Aug 2019 (5 years ago)
K demournay
I wasn't left waiting, was seen sharp!
22nd Aug 2019 (5 years ago)
A Hollyman
Terrible Communication from them takes months before they fix the job and then just keeps telling lies to me and my mum and they tell us that we have to pay for the repairs then when we get our rent letter in the door they put all the repairs on top off our rent as well each month all the workers do is just sit around in there van or on there phones talking to people on there jobs and when I report one off there tenants next door they dont care all they do is smoke drugs from 6am till 1 am all day every day cant even put washing on the line and all the housing say nothing we can do and banging the ball on the fence and looking over watching us terrible they shouldn't even have a company if they cant help us out and do things right
Tenant
4th Jul 2019 (5 years ago)
C pollitt
I have read the mostly negative reviews. I guess you people don't live near me. I have had no real problems in 25 years of being a tenant with UWH. As a matter of fact it was tenant support worker Lesley Bevan who was instrumental in getting me help with my PIP payments. The PIP people failed to turn up twice. They, of course, said they had called and that I wasn't at home. Ms Bevan was at my home with a device that proved her location to refute this. Do you think that the PIP people would have believed me on my own? No I didn't think so.
Like I said, positive experiences so far.
Now because of changes in circumstances I'm in arrears with my rent. It will be interesting to see how this new relationship develops.
Tenant
28th Mar 2019 (5 years ago)
A Withey
Lived in a united welsh property for 10 months, antisocial behaviour from a neighbour everyday, constantly contacted United Welsh, only time they got back to me was when I went to the housing ombudsmen, ive read other reviews and i agree ,repairs are not done,i live in a block of flats, i complained about no fire extinguishers or sprinklers on each level ,i was told by uw,you dont need them ,how unbelievable!
Tenant
19th Mar 2019 (5 years ago)
F 73
been waiting 4 years to have drivewat repaired they send michael metcalfe out who is intimidating and horrible i fell over it last night broke my arm so suing now , united welsh has a lot to learn remember with out us there would be no united welsh, you need to look after your tenants
Tenant
8th Feb 2019 (5 years ago)
Tabitha
Free bedbugs from next door. Just live in a United Welsh property. Chances are you're disabled and struggling to sleep with the effect on your skin. United Welsh couldn't give a damn.
5th Feb 2019 (5 years ago)
J Dread
shouldnt even give these a star worst housing association by far would not recomend
12th Jan 2019 (6 years ago)
D
Illegal profit making, unsafe properties, had to get the fire ssevice involved and then they suddenly had work done.
9th Dec 2018 (6 years ago)
G Williams
The best housing association in Wales
29th Nov 2018 (6 years ago)
P Weston
Not worth 1 star
14th Sep 2018 (6 years ago)
J dimond
they are the worst housing assocation going
30th Aug 2018 (6 years ago)
S toster
Good
23rd Aug 2018 (6 years ago)
J Gough
They do good work.
5th Jul 2018 (6 years ago)
F Vlogs
Promise you the world when you move in. After that will promise to do repairs, yet 5 months later still waiting!! To be told it's up to you to sort out. Seen various managers all fob you off. Absolute joke
Tenant
28th Jun 2018 (6 years ago)
T Holland
Waste of bloody time but quick enought to take your rent off you worst housing ever
Tenant
16th Mar 2018 (6 years ago)
A Baker
Awful
8th Feb 2018 (6 years ago)
G Perham
Awful
16th Jan 2018 (6 years ago)
A Perham
Can't w8 2 move from here
16th Jan 2018 (6 years ago)
A Perham
Darren Lane housing officer is fantastic
7th Nov 2017 (7 years ago)
D-Tux01
Nice place this be.
9th Sep 2017 (7 years ago)
T Wakeham
Modern office building
16th Jul 2017 (7 years ago)
B Noise
Modern office, free support for community housing groups
20th May 2017 (7 years ago)
D Flanagan
its the 28th of december 2016 my boilers broke and cant get hold of celtic horizons poor service for emergency out of hours its freezeing .united welsh should be in their office as celtic horizons dont answer the phone or their messages im in two minds to call a plumber and send them the bill.
Tenant
28th Dec 2016 (8 years ago)
L Steyn
Work here
17th Dec 2016 (8 years ago)
C Strange-Wood
As a resident, I am a very happy one. Good to deal with and very helpful. Community spirited and still building new properties all the time.
9th Dec 2016 (8 years ago)
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