Completed on property last week through Pontypool office. Dealt with Jo Parsons throughout. Incredibly helpful (as there were a few issues), may not of gone through without her help and I put that down to her knowledge and experience in the industry.
Highly recommended and they do a mean cup of tea????????
rented a property with this company, was told that the smell downstairs was due to the fact that the heating wasn't turned on for months and that after a few days it would go. this was in fact sewerage gasses which we then lived with for months after the plumber informed the company of his findings, after 6 months it got so bad that we couldn't live there any longer especially with 4 young children.
This company (Carla) also told us that we could decorate and put new carpets down as it was extremely dated and gave us the keys 2 weeks prior to moving in so we could get the work done.
As it wasn't in writing they are now trying to claim for decorating costs..I am disgusted that we lived in sewerage gasses for months, spent over £1,500 pounds on decorating the property before we moved in, and never once was we late in paying rent, and now they try to claim fees back....horrendous service, make sure you get everything in writing if you want to rent through this company..
Very professional amazing customer service nothing to much trouble always returned my calls never left me wondering what was going on if I could score them higher than a 5 star I would have. I would recommend them to anyone Awsome . And once again thank you all at the Caerphilly branch
If I could give 0 stars, I happily would. But unfortunately 1 star is the lowest, which they definitely do not deserve. Awful company, rude staff, lazy and uncaring. Quick enough to demand money but rather slow with important repairs. House is falling apart around me but still nothing gets done. AVOID at all costs!
Moving house... Who would do it..??
On a positive note, however, should you be lucky enough to be allocated to Claire Barry at Peter Alan Caerphilly, you just might just decide to use Peter Alan again in the future.
Claire has been amazing, throughout what can only be described as the most stressful situation in my life!!!
I couldn't have asked for more support!
Regular updates on my chain and its progress.. and help with a genuine concern for me, throughout the whole 4 months.
Peter Alan you should be proud to have her!!!!
Thank you Claire, I couldn't have done this without you...
The staff that take you to view the properties are polite and professional however once you are past that stage and dealing with their sales “negotiator” it’s a different story.
I found particular staff very rude & pushy. Twice I was accused of holding up the sales process. If she had actually bothered to find out her facts first before passing comment she would have known that I was actually ahead of them and waiting on their side to sort things out.
The second member would not listen to basic things so I had to repeat myself numerous times on the same call about the same issue. She also made me feel like I was a liar at certain points when I was willing, and offered, to back up what I was saying but she refused to accept stating no one was available to deal with it further and she was the only person left in the office yet minuets before someone from that office transferred me to her?!
If they had the same approach and professionalism as the gentleman and two ladies that helped with the viewings I would have provided a higher rating because they were genuinely helpful however certain members of the team have a bad attitude and it really lets them down. I’ve spoken to many people who think the same. I really think particular staff would benefit from a customer service course or something similar to improve on how the treat their customers. If the branch manager Kevin wishes to discuss this further he has my details. It was briefly mentioned in a call but it seemed to fall on deaf ears.
Excellent estate agents, my favourite to work with by far. Maria is always a pleasure to work with, her local knowledge is fantastic and she is very helpful. Julie is excellent in sorting out viewings for me, and Jemma is the best sales progressor I know, if only she could become a Solicitor, it would speed everything up for us Investors! The whole team is great to be honest.
A member of my family rented a property from them. Reported problems before signing agreement and was told it would be dealt with. Nothing done. Now property is not habitable due to flooding. Electectricity have been effected to point of giving electric shock. No response from landlord even though this is now in the hands of council and environmental health. It has effected health of both tenants and they will be taking legal action for return of rent and lost wages due to health. Won't recommend someone living here even if they are living on streets. Think twice before using this cowboy agency.