Fantastic service from Darlows and in particular Gareth Lewis. He was always warm, friendly and happy to answer any questions that we had. He updated us regularly of any new properties that came on to the market and was always very knowledgeable on viewings. I didn't buy a house with Darlows on this occasion, but would recommend their service over any others we received. Thanks again for your assistance. - Anton & Gemma.
Sorry darlows but tried to make appointment for a valuation on a property with yourselves.
You took all the details yet never turned up after a few calls trying to apologise about a mistake and it never happens yet it has you let yourself down shows how bad customer service is lots of agents out there who want my business.
Thankyou very much.
First Class Professionals - Have been clients of this firm for some years now and they are the most professional people we have dealt with as our letting agent. They are a font of knowledge both legal and practical. They provide an efficient and fast service. Great communicators, experts in their field and without hesitation we highly recommend.
Worst experience till now. Staff who answers the phone are rude & abrupt. They always have excuses about being on holidays for not being aware of what's going on. After agreeing on an offer with us they reversed the price to what they call the original price which is 10-12% more than what they were previously advertisng. They say the seller has asked them to increase the price on advert. It's clearly a blatant lie.
I"ll never recommend anyone to go through them period.
A Fab and friendly estate agents who could never do enough to help. Aqual & the rest of the team were always extremely efficient & professional . I would highly recommend them.
Background info I am a teacher with a young daughter 6yra old, rented a property from these for 4 years. When moved out I hired a cleaner for 3 days to clean the whole property, had the house painted, and all carpets cleaned.
Very unprofessional service. Make you feel like worthless or less than they are. Miss out important information loose paper work, don't respond to urgent calls.
Rented a property for 4 years never missed a rental payment.
Not returning bond after check out and every house inspection said with everything is fine, looked after no problems etc....
no inventory was done because the property was damanged and in need of TLC painting, broken items when I moved in.
Left without heating with a young child for months. Nothing being done. Left with a broken boiler for over 2 years. Left with a faulty front door lock for over 3 years. Left with a leaking ceiling for 2 years had to eventually move out because of the damp. Faulty cooker from moment moved in never fixed. Didn't remove rubbish and furniture from garden when I moved in. Broken window locks never replaced or changed.
No help with maintenance throughout years of renting a property.
Leaks, ceilings fallen through, building work not completed.
Will not return bond because the landlord spent a week painting the property before renting the property again. I am now very upset about this as I never moaned, allways paid and now I am left being treated very badly, the way this estate agent has spoken to me over the past 6 months is very unprofessional. Would avoid at all costs. Now having to get legal advice because of the poor treatment.
Great company and always happy to help. Communicate very well be it email or phone.
The times i have dealt with Allison and Tina they have been extremely help full. All in all excellent Letting Agents
A useless "Managment" Company. Our house has been bit by bit falling apart for years, we have raised so many issues and none of them get fully fixed, just patched up, the lastest was a showerscreen that again wasnt fixed just patched up, which then in turn fell onto my foot, when I called them to complain and get it fixed they were rude and uncaring and said they cannot force the landlord to actually fix things, this was 3 weeks ago, and gues what my shower screen is still on the landing! AVOID AT ALL COSTS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Having only ever purchased one house before, which was an absolute shambles, I was very uncertain what to expect the next house purchase.
From the offset the team at Peter Alan have always been helped with Kevin taking time to listen to what we were specifically looking for, and finding!
Then Claire took over and was amazing at chasing through the sale with regular updates to us so we knew what to chase up.
Thank you once again to Claire and Kevin
Never email you with properties, fail to communicate, unhelpful , never call you back, never email. Don't expect any help from these whatsoever.