Recently dropped into the local branch to enquire about properties and was meet by Gareth, one of the your estate agents. Just wanted to let you know how accommodating he was, nothing was to much trouble and we've dealt with Gareth write the way through. From start to our offer getting accepted. If only all people that deal with the public were as professional and help full as him. Very helpful asset
Sorry darlows but tried to make appointment for a valuation on a property with yourselves.
You took all the details yet never turned up after a few calls trying to apologise about a mistake and it never happens yet it has you let yourself down shows how bad customer service is lots of agents out there who want my business.
Thankyou very much.
First Class Professionals - Have been clients of this firm for some years now and they are the most professional people we have dealt with as our letting agent. They are a font of knowledge both legal and practical. They provide an efficient and fast service. Great communicators, experts in their field and without hesitation we highly recommend.
Worst experience till now. Staff who answers the phone are rude & abrupt. They always have excuses about being on holidays for not being aware of what's going on. After agreeing on an offer with us they reversed the price to what they call the original price which is 10-12% more than what they were previously advertisng. They say the seller has asked them to increase the price on advert. It's clearly a blatant lie.
I"ll never recommend anyone to go through them period.
Matthew Maksimovik - still current tenant of yet another Brinsons rental, continually harrassing his ex landlady after leaving a brand new house in July 2017 in a dirty, disgusting dog urinated condition.
Yet another unwanted communication sent by Text to my private mobile number on Tuesday evening, by this soon-to-be dad and fine upstanding young gentleman:
" Hi Bev, I hope you was as pleased with the outcome as we are. We’ve just put the rest of our money away for the trip to Paris in a couple weeks! Don’t spend the £60odd at once and nice to see a new front door on the place. Hope you also get the boiler, ceiling and roof sorted next. Hwyl Fawr Cariad. ????????"
Anybody wishing to view carpets and see true photographic evidence or talk direct to witnesses - please feel free to contact me via email. Brinsons have the email address.
My experience with Brinsons has been extremely disappointing and even more so in light that my disappointment could have been easily avoided. Unfortunately it appears that property and vendor speaifications are not shared between members of the estate agents staff resulting in inaccurate information being shared with potential buyers. I had made a call to arrange a viewing on a particular property of great interest to my partner and I. I was told that there had not been any offers made on the property however as the vendors were going away on holiday that I would not be able to arrange a viewing for nearly three weeks. I accepted this and was told that I had secured the first viewing on the property on their return. I made my interest quite clear and asked that I be informed of any offers (although unlikely) while the vendors were away as I would hate to miss out on the property.
Over the coming three weeks I visited the area where the property was located at different times during the week, checking traffic/ noise etc. I dropped the price of my own property by 5k when our buyers considered pulling out as I had my heart set on securing the property with Brinsons. Two and a half weeks later I received a phone call to tell me that my viewing in 2 days time would have to be cancelled as the property had already had an offer accepted on it, prior to the vendor going on holiday nearly 3 weeks ago. And I was only being informed of this now?? I was given a half hearted apology and told that perhaps the estate agent I had spoken to previous didn't realise. Not acceptable! We are talking about buying and selling valuable assets here not sweets.
Brinsons should ensure that they are more conscientious when dealing with their clients. It should be a minimum expectation that information shared with potential clients is accurate for both the sake of the vendor and buyer. I can't express my disappointment enough.
Great company and always happy to help. Communicate very well be it email or phone.
The times i have dealt with Allison and Tina they have been extremely help full. All in all excellent Letting Agents
A useless "Managment" Company. Our house has been bit by bit falling apart for years, we have raised so many issues and none of them get fully fixed, just patched up, the lastest was a showerscreen that again wasnt fixed just patched up, which then in turn fell onto my foot, when I called them to complain and get it fixed they were rude and uncaring and said they cannot force the landlord to actually fix things, this was 3 weeks ago, and gues what my shower screen is still on the landing! AVOID AT ALL COSTS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Lauren was amazing when I went along to visit a property with my friend who was having her 2nd viewing. Lauren was so Helpful and had lots of helpful advice,Welcoming,happy and nothing was to much trouble. Will definitely be asking for Lauren if I ever move in the future. Brilliant at her job!!!
Never email you with properties, fail to communicate, unhelpful , never call you back, never email. Don't expect any help from these whatsoever.