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Estate Agents in Caerphilly
Diamonds - Caerphilly

Diamonds - Caerphilly

3.1

74 reviews

1 St. Fagans Street,Caerphilly, CF83 1FZ

Diamonds Caerphilly are an estate agent in Caerphilly. They mainly list properties in CF83, CF82 and CF37. Over the last 6 months, they've listed 37 properties, with 20 currently on the market. Most of the properties listed have 3 bedrooms. They list properties for sale on Rightmove.

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Diamonds - Caerphilly Reviews (74)

Have you used this agent?

Debbie

I am a tenant of diamonds rented first time from them December they sorted a few issues straight away they are a fantastic team and reply asap and very friendly thank you diamonds I am looking forward to being your tenant for years to come... Read more

29th Jan 2024 (13 weeks ago)

C afton

Would like to thank the owner Lydia for her email telling me to remove my review or face legal action from her! :) "To take legal action against a negative online review, it must be defamatory. To prove a defamation claim, an online review must be: false or dishonest; and. cause (or likely to cause) serious harm to your business' reputation" I have all the emails here to prove you refused to pay our tradesmen work carried out on one of your properties based in Bargoed. You have owed money to ourselves for over a year now and still refuse to pay. you know like I do, there is nothing dishonest about this and we have emails to prove this. With regards to letting out properties, I clearly stated my experience with you? or maybe the people reading this should read the 100s of other reviews from people unhappy with your service? Let me guess their all lying as well are they?. From a Landlords point of view you have been utterly disgusting and the worse company Iv ever had to deal with, and me stating this in form of my freedom to speech wont be threatened by your legal action. The review system is in place to ask people what their experiences was using your company, just because its a negative one you try and threaten legal action. (Maybe this speaks volumes in the type of company you run) Rather than running to a "Trust" telling them to ask their client to remove a review I have a idea, be honest, pay your debts and maybe then you will start getting better reviews. All avenues are open and the debt remains unpaid, when you wish to discuss the outstanding amount drop us a email :)... Read more

30th Nov 2023 (21 weeks ago)

N Young

Avoid like the plague, they are quite happy to take your money and leave their rouge slumlords unchecked, Rude and unprofessional agents how have lied to my face, they absolutely love to throw their hands in the air and say 'we can't do anything about it!' lived with a broken boiler for 6 months, they said they can't 'make' The landlord fix it and a hole in the roof for over 5 YEARS resulting in rain constantly pouring through the door and walls. There's a lot more they have done but I don't want to write a book. Please use reputable agents such as Peter Alan instead. While buying a property from them the level customer service was Night and Day. Diamonds deserve to be shut down or investigated at least. Here's some fun pictures of my living conditions for the past couple of years.... Read more

14th Sep 2023 (7 mo. ago)

S Reyat

Diamonds were great through the whole process from viewing to moving in. There were a few issues with the property that I was unhappy with but Diamonds were very quick to resolve these. Very happy with the way they handle things and treat their tenants!... Read more

13th Sep 2023 (7 mo. ago)

C Smith

Diamonds have an infuriating habit of listing properties online that are nowhere near ready to be viewed or applied for. It makes property searching a lot harder than it needs to be with countless hours researching potential properties that you later find out won't be available for months. Even when you send documents and make a concerted effort to show interest, they are still cagey about telling you when the house will be available. I found the team at Diamonds in Caerphilly to be quite dismissive and unhelpful. They seemed to think their time was too important to waste on speaking to me. Maybe if they didn't list thousands of properties at once they would have more time to treat potential customers with some basic civility. When you call Diamonds on the phone, they cannot wait to tell you to fill out an online form instead of bothering them. After filling in the forms countless times, you never hear back from them. After multiple phone calls and in-person visits to the office where I was repeatedly assured they would tell me when the property was ready for viewing, they still never bothered to contact me. I feel quite fortunate that I haven't ended up renting with them, as I can only imagine how woeful their property management would be with customer service this poor. I sincerely hope landlords stop using them to let their homes as they need to get the message that being responsive, honest and polite is not too much to ask.... Read more

15th Aug 2023 (8 mo. ago)

Anonymous Tenant

Terrible service off this ageny . I rented with them and they never get back to you . They do an inspection and they say ok we will raise it with landlord . Never hear anything back . Dean who just sits on his bottom all day is full of promises but they are fake and he either forgets them or is just rude . Avoid this shabby outfit.... Read more

20th Jul 2023 (9 mo. ago)

E Lovell

Does not even deserve 1 star. Very poor communication, left ringing and chasing them to spend my money! It was someone else you spoke too excuse! Staff with attitude, house very over priced for renting a 2 bedroom. Wouldn't waste your time contacting them, so unprofessional.... Read more

26th May 2023 (10 mo. ago)

J Guan

Diamonds never got back to me, I enquired about 2 properties and filled out the form, waste of time. Really unprofessional, they claim they already had 5 people viewing the property and it's still isn't let agreed or taken down from the market. I had to phone to chase them up, and still no reply.... Read more

23rd May 2023 (11 mo. ago)

M Skott

Reaching out all the time for a viewing for houses to let. They keep sending the form automated to fill in about my details and then not getting back to me! And I'm definitely not a red flag when it comes to letting!... Read more

7th Oct 2022 (1 year ago)

Liam

Awful estate agents, rented a 3 bed house end terrace in Caerphilly and we had endless problems. Kitchen wall was leaking water showed them during inspections and nothing done, leak got worse and worse and showed them noting done again and again, asked for landlords information declined but noting done, send endless emails nothing done, wasn’t untill I kicked up a fuss the landlord got into contract with me reading this. Diamonds sent builders and they looked said they would come back never did, I was endlessly checking up on what’s happening! Landlord sent his own builders ( been over a year by this point) they stripped the wall and found black mold behind the wall something we was living with for over a year! Wall was stripped to brick left like that for Aprox 5 months! Then was ‘repaired’ only to leak again once rain started! We did have a reduction in rent. But at what point isit ok to leave tenants in a property with black mold?! Top this off damp under stairs started and got worse and worse promised repairs and nothing! Diamonds were rude and incapable of sorting issues or even maintaining the house! We ended up moving out as mentally and physically drained from the issues and the constant fighting for it to be fixed. All in all empty promises! Diamonds we followed the contact to a T and everything that happened you was informed from us and we did everything we was supposed todo! Top this all off we had to wait over a month for our bond back!... Read more

6th Oct 2022 (1 year ago)

R Tesco

Called into shop for a valuation on my property in Caerphilly, very disappointing customer service off gentleman behind the desk and then not even a call back as promised. Now sold house with Darlows across the road .... Read more

1st Sep 2022 (1 year ago)

C Williams

A truly professional outfit that went above and beyond when I purchased a property through them. Both Lydia and Andrew were superb; they were very patient and would come up with and implement solutions to any issues. This business has been running for years and the experience in the team is evident.... Read more

12th Aug 2022 (1 year ago)

D Gamble

Really excellent service. Andrew and Lydia did a great job or marketing and referred me to an excellent Conveyor. All in all a swift and smooth experience.... Read more

14th Jul 2022 (1 year ago)

A Rucker

Very helpful... Read more

13th Jun 2022 (1 year ago)

S England

Diamond's were satisfactory although the property wasn't what we were looking for... Read more

27th Apr 2022 (1 year ago)

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Property listings are matched to data from the Land Registry by our clever algorithm. Clever as it may be, it isn't always right, especially if a property was listed by multiple agents. The asking price is the original listing price, NOT the final listing price.