I recently purchased a flat in East London. Shih-Yu was really professional and efficient. It wasn't straight forward but he kept me updated thorought the process and always always prompt and proactive. I'm really happy with their service, I'd definitely recommend, and I'd appoint him as my agent if I sell my flat in the future.
I have dealt with Chesterton on two occasions, once to buy a property and the other to sell one. They are professional and most importantly very good at communication. I would have no hesitation to buy/sell from them again.
Great attention by Jason Segovia and an impressive range of good options. I definitely recommend them!
Foxtons has professional surface and nice friendly agents, but predatory and expensive. Despite paying GBP440 for in commissions which is already at top of the market, they did their best to try to get more money out of me when I used the agreed break clause. I would not use then again. In general I can tell you that you guys are getting screwed in your so called 'free market'. Transaction cost are rampant and clearly favors the more informed agents/landlord. Not the signs of a well functioning market.
Thank you Knight Frank - especially Chris Nguyen and Lucy Ioannou for all your support! 100% professionalism. Highly recommended!
They provided the tenancy agreement 3 days before the move-in date, despite we had chased them for a month (There seemed not to be anyone knowing our case with full knowledge.) Regarding the clauses we were not happy with, they simply just passed the messages back and forth between us and the landlord. All our requests were refused but we had to accept it because we couldn't find another flat in 3 days.
The administration was also a nightmare. They never revealed fees all at once (despite we chased several times) so we always found surprises. Very unresponsive, one simple question took them few days or longer to get back, with scattered answers. The worst was, they made mistakes on numbers, and failed to send through emails because they made typo on the address or had internet drop, etc.
I have been letting a flat for the past year and a half with Alex Neil and just wanted to leave a review. They have been very helpful, always responding to emails and calls efficiently and liaising in a timely manner with contractors to help us get the best out of our flat. As a flat we have really been able to depend on Lucia especially to help us out. I would recommend Alex Neil as a letting agency and look forward to using their assistance again if needed when searching for future properties.
Awful experience trying to sell our flat through this company. They know what to say in order to get your business but when it comes to organising viewings they are terrible. Avoid.
Friendly, hardworking and good communication. I have been letting my flat through the team here for a few years and have always been happy with the attentive service!
I takes on average 932 emails and 82 calls to sort whatever. Pray to whomever you believe that nothing breaks in your property. The fancy "House Maintenance Service" isn't as fancy after all, as I need to wait for over 3 weeks to fix the dishwasher.
Overall, I bet they manage too many properties, and don't put enough effort to keep the level of service on the high level after you sign the papers. By "not enough effort" I mean they don't give a f**k about you.
If they have the most amazing place that fits your budget and location preferences, go for it. Other ways, look for a different Property Manager.