J Rattlidge
Just a quick note to sincerely thank Janis Boris for her professional and conscientious approach to the sale of our house. Very much appreciated. Absolute pleasure dealing with her.... Read more
Seller
4th Dec 2024 (6 weeks ago)
D Alyousuf
Absolutely the worst letting agency i have ever rented from, and I have rented consistently and frequently. They only care about the comfort of their landlords and the profits. They seem all nice and wholesome at first and they portray themselves to be a “family run business” until you actually need them. Have advised all my friends and family to avoid them at all costs.... Read more
Tenant
30th Sep 2024 (15 weeks ago)
D Park
Very disappointing... Read more
24th Jul 2024 (25 weeks ago)
K Makombe
I love everything about them. They made moving easy for me and helped me as much as possible. Staff is absolutely amazing and fantastic... Read more
26th May 2023 (1 year ago)
S Thompson
I cannot recommend Walton & Hipkiss highly enough. The team in Hagley were fantastic from valuation through to completion. The valuation was exactly the same as the chartered surveyor which was a good start. However the support given by Janis and the team at Hagley was remarkable. We were selling my Aunts family home. As we didn't live in the property, WH liaised with all the trades and services people - house clearance, electricians, surveyors etc. Plus they kept an eye on the house. Going in regularly, putting on the heating and generally it was like having a member of the family supporting us through a very difficult time. Additionally, Janis is remarkably good at keeping solicitors on track! Thank you to Alice, Janis and the team at Hagley. You were a godsend!... Read more
Seller
3rd Mar 2023 (1 year ago)
C Norton
We are currently buying a house with Walton & Hipkiss (Hagley) and so far the process has been friendly, efficient and a pleasure. A big thank you to Joe for being professional, considerate and always keeping us informed.... Read more
Buyer
31st Jan 2023 (1 year ago)
Strawbs01
Janis and her team at Walton & Hipkiss proved invaluable in the sale of my aunt's house. They were professional, courteous and completely understanding of my aunt's situation. My aunt had lived in her house for 57 years and so, understandably, it was a big wrench for her to leave. The team at Walton & Hipkiss were fantastically caring and provided great support to both my aunt, and especially myself, during a particularly difficult house sale. Their communication was second to none and I would wholeheartedly recommend them as an estate agent who value and consider their client's best interests at all times. Andrea... Read more
Seller
26th Sep 2022 (2 years ago)
Cali
Disappointed communication with this estate agents, lettings dept, when a property comes up great location for me for lots of reasons but that don’t matter not taken into account that question is never asked! as its not important anyway as you advertised a house to let a month before tenants vacate I never received a call back after numerous calls from me for an update as I couldn’t believe how long a potential tenant had to wait to book a viewing which you could not view Until it was empty & whilst I Understand that part, but been told same story that “we will give you a call back” everytime I rang for a update and given a time it will be empty to book a viewing i Still never got a call back no surprise there, after only given a name and contact number and being one of the first to enquire about the property as soon as it was listed to let! i thought I’d be in with a chance?
I trusted id get a a call back-after waiting patiently 6weeks!! to view it Still waiting only to discover the property is now let agreed! by doing the online search Obviously had other intentions regards to letting property unfair! don’t waste people’s time and be honest or change the way you deal with it ..on that note why advertise a property a month in advance and then get people like me having to call you back because I couldn’t understand why you never called back when you told me clearly that I will get a call ASAP!... Read more
20th Jun 2022 (2 years ago)
M pegg
A fast efficient service, great communication and lovely people to deal with. Would highly recommend their services.... Read more
15th Jun 2022 (2 years ago)
A Haz
We would highly recommend the team at the Hagley office, Isabelle has a lot of energy and nothing is to much trouble and Janis will go above and beyond for her clients. We wish we could have purchased our new home with them too. Thanks guys... Read more
8th Jun 2022 (2 years ago)
L Tromans
Janis and all staff went above and beyond in assisting me purchasing my property. Highly recommend Thankyou very much... Read more
7th Jun 2022 (2 years ago)
S Phillips
Isabelle was extremely helpful right from the beginning - I received a call back to arrange a viewing within a minute of me requesting one! She was very responsive, really friendly and so helpful in helping us sort the information that we needed in order to make an offer on a house!... Read more
Buyer
21st Feb 2022 (2 years ago)
W Taylor
Excellent service, friendly staff, highly recommended.... Read more
3rd Feb 2022 (2 years ago)
J Peas
The team at the Hagley office were very supportive with selling my home, they provided a lot of expert advice and support throughout the whole process. Thanks to Jeremy and Janis.
Highly recommend.... Read more
Seller
14th Jan 2022 (3 years ago)
Ive worked alongside Walton and Hipkiss in the Lettings department for many years now.
The team are very professional and knowledgable when working with landlords and contractors. If you ever need to rent a property I would strongly recommend Walton Hipkiss. Keep up the good work... Read more
Seller
23rd Jul 2021 (3 years ago)
E Tomlinson
My husband and I have had the pleasure of dealing with Walton and Hipkiss for well over 10 years now. The team are all knowledgeable, friendly and professional and nothing is too much trouble. In the case of tennant emergencies, they are dealt with promptly and resolved as quickly as possible with the tennant at the heart of it all. We have recommended this business to friends and family in the past, and will continue to so in the future. An absolute delight to do business with.... Read more
Landlord
22nd Jul 2021 (3 years ago)
S Bayliss
We recently bought our first house through Walton & Hipkiss Hagley and we cannot fault our experience. Janis and Jeremy were both helpful and professional every step of the way- thank you both!... Read more
Buyer
21st Jun 2021 (3 years ago)
W Tranter
A really helpful and responsive service from this estate agents. It made the purchase of our home a really positive experience, both estate agents Janice and Jeremy were extremely helpful, and went above and beyond to facilitate multiple visits and requests.... Read more
Buyer
5th Jun 2021 (3 years ago)
C Chodkowski
A very nice group of people, very obliging and would recommend their services... Read more
19th May 2021 (3 years ago)
J Russell-Smith
If you are looking for a rental property then I could not recommend Walton and Hipkiss any higher! So often as a tenant you can feel marginalised and like a second class citizen. All of the staff at W&H go out of their way to make sure this is not the case. They actively listen and make sure you are looked after as a tenant to the very best of their ability. Such lovely to people to do business with.... Read more
Tenant
26th Apr 2021 (3 years ago)
D Richings
Met Aimee at the property,very nice and helpful.Will definitely recommend.... Read more
20th Apr 2021 (3 years ago)
S Morley
I used Walton & Hipkiss on a recommendation from a friend and have found them to be extremely helpful, polite and willing to help in all aspects. I have mainly dealt with Aimee Taylor who has been brilliant and always cheerful and polite. She has responded promptly to any queries I have had and I feel she is an asset to the Company. All the Staff I have dealt with have also efficient and helpful . It has made the process a lot easier for me. Thankyou all very much.... Read more
12th Mar 2021 (3 years ago)
Issues from the start. Property was not ready to be leased due to the heating system not working, this was not checked by agency before my move in date. 6 days to fix, no apology. Other issues but because the landlord said they were not working before I moved in he does not need to repair them and letting agent sides with landlord 100% of the time. No customer satisfaction at all. Suggest not using them or go around the property and check absolutely everything before signing anything. Insist on inventory before you move in, people can't keep using Covid as an excuse for not carrying out their role and responsibility.... Read more
Tenant
10th Feb 2021 (3 years ago)
J Bailey
Aimee did an amazing job for us as Landlords, I cannot recommend her enough.... Read more
Landlord
3rd Feb 2021 (3 years ago)
D Isabella
Very helpful throughout our move.
Both Eleanor and Amy provided an outstanding, professional service.... Read more
15th Dec 2020 (4 years ago)
M Caetano
What can I say from the first phone call I made with Walton and Hipkiss... They were so professional.
I was relocated from York to Brierley Hill due to my job. I was looking for an apartment near to my work place.
Aimee Taylor and her team were fantastic...everything fell into place just perfectly. It didn’t matter what questions I had they answered them and went above and beyond, by preparing the flat in a record time! Thank you for making my move so easy and relaxed.
Highly recommended Walton and Hipkiss and specially Aimee Taylor!
Pedro Miguel Caetano Coelho... Read more
Tenant
24th Nov 2020 (4 years ago)
M Wright
Very pleased, communication is quick and helpful. Service is great and accommodating... Read more
19th Sep 2020 (4 years ago)
C Powell
We have received brilliant service from Walton & Hipkiss, both when purchasing our property, and then from the lettings team when sourcing tenants. Eleanor managed to find tenants for all 3 apartments within a matter of days. Moreover, they are communicative and friendly, more so than the vast majority of their counterparts in the industry, and we would definitely recommend their services to others.... Read more
Seller
26th Aug 2020 (4 years ago)
N //
My boyfriend and I were very disappointed with our viewing and the subsequent lack of response from the estate agent. Firstly, the agent was late to the viewing, (she told us she was at Wetherspoons the night before) and struggled to get the key into the door, or find the right key. After leaving us to our own devices (no fault of her own, due to Covid) she asked us to leave a review for her if we liked the property. We loved the property, applied, and heard nothing back for over a week. We emailed to check if we were successful or not, and received no reply. We rang to ask and were told the agent had gone on holiday and hadn't passed the case on to anyone else. Really disappointed as it was a wonderful property, but the poor service and communication really let it down.... Read more
1st Aug 2020 (4 years ago)
G Smit
Excellent family run business. I have rented a property through Walton & Hipkiss whilst pandemic has been going on. They have been excellent at setting everything up and maintaining good communication throughout. Thank you especially to Eleanor.... Read more
Tenant
1st Aug 2020 (4 years ago)
S Wrigley
Our experience with Walton and Hipkiss from start to finish was professional, punctual and well managed. Eleanor communicated with us well throughout the whole process and made sure our move went smoothly, especially in these unprecedented times.... Read more
Tenant
25th Jul 2020 (4 years ago)
C hutton
girl who showed us around was very pleasant - nice one... Read more
24th Jul 2020 (4 years ago)
J hinge
myself and my daughter had a viewing with walton and hipkiss to let a property we were interested in, we were booked in straight away and viewed with an agent called Aimee, she was helpful, understanding of the circumstances and very friendly. unfortunately the property wasn’t the one for us but we will definitely keep checking back with walton and hipkiss to see if there are future opportunities.
Thank You, John.... Read more
24th Jul 2020 (4 years ago)
R Ratakonda
I was renting My property for the first time and It was just after the lockdown. I was recommended by a friend to Eleanor at Walton and Hipkiss. VERY happy with her quick response and guidance . The team is very professional, timely, and customer focused. They Managed to get the property sorted in weeks.I could not be happier with the result. THANKS!... Read more
Landlord
23rd Jul 2020 (4 years ago)
L Williams
Very happy with the service and professionalism given from Amy at this letting branch! She helped me with all my queries about letting a property and put my mind at ease with confidence within her answers to my questions.... Read more
Landlord
22nd Jul 2020 (4 years ago)
J Spyer
This is more than a lettings business, this is a family extension that supports me as a landlord and the local community in creating a home for a new family... Read more
Landlord
6th Jul 2020 (4 years ago)
A Knowles
Very pleased with the service I received from Aimee at Walton and Hipkiss. She was incredibly helpful and very professional, a credit to the company.... Read more
12th Jun 2020 (4 years ago)
J Tulley
Very rapid response to email communications
Video tours of properties were actual tours - unlike other agents' animated still photos - giving you a real feel for the properties layout and dimensions... Read more
27th May 2020 (4 years ago)
J loveridge
Have only just started working with them and so far they have been excellent and myself and my wife would highly recommend them... Read more
24th Apr 2020 (4 years ago)
V Loveridge
I have just started the process of renting with Walton and hipkiss and they have been really helpful. They respond to you very quickly and always have the answers I needed.
Their customer service has been excellent. I can't wait to continue our journey with them.... Read more
Tenant
24th Apr 2020 (4 years ago)
R Capewell
We rented a property for 18months through Walton & Hipkiss Hagley branch, everyone knows when you rent a property it is all smiles from the estate agents until you are ready to leave the property and then the battle begins with them trying to take as much money as possible from you. As we began the process of ending our contract there was a few mishaps and bad communication with the estate agents and hostile moods from the staff, until a girl called Aimee Taylor contacted us on the behalf of the lettings team from her first email to the end of the contract she has been fantastic, she has fully restored our faith in the company and has been very reasonable, polite and helpful. Out of all the estate agent companies we have dealt with, thanks to Aimee, this one has been the most pleasant and smooth running! There were no problems at all from the beginning or during the rental period. Overall I would recommend Walton & Hipkiss over other estate agent companies in the stourbridge area.... Read more
Tenant
17th Feb 2020 (4 years ago)
A Lines
Having rented multiple properties through Walton and Hipkiss (Hagley), I have been very pleased with the high level of professionalism and care received in all areas. Eleanor has provided a prompt and friendly service for which I am very grateful.... Read more
Tenant
9th Feb 2020 (4 years ago)
C Large
I currently rent a home that is let by W&H and have so far been very pleased to have them as our estate agent. The staff are super friendly. We usually have an agent called Aimee who responds to us if and when we have an issue, and she is always very responsive, polite and helpful. I would certainly recommend W&H if you are looking to rent a property.... Read more
Tenant
7th Feb 2020 (4 years ago)
A L
Have received a first class service from both the residential sales department and residential lettings department over the last year. Having sold my home very quickly I decided to rent for a short period prior to retiring and then buy a property this Spring. When I accidentally locked myself out recently at 7.30pm mid week, Eleanor from the lettings dept thankfully came to my rescue knowing I live on my own. In no time at all and without any hesitation she kindly drove to my property with the spare key despite it being well “out of business hours”. Where else would you receive five star service like that !!... Read more
Seller
6th Feb 2020 (4 years ago)
N F
It has been an upmost pleasure to work alongside those within the Letting and Sales Department of Walton and Hipkiss for the last 30 plus years.
The standard of client service is both professional and personal attention to detail and communication is always offered to the highest standard.
This in turn creates a greater professional working relationship between us here at James Developments and previously Whiteline Developments.
In particular the relationship with Aimee, Corrine, Alice and Janice together with past employees who have since retired or moved employment has been superb and are people we would highly recommend in areas of Sale or Let of your Property.
James Developments... Read more
5th Feb 2020 (4 years ago)
D John
Fabulous service and extremely helpful... Read more
18th Nov 2019 (5 years ago)
Q 27
Had to sell my mother-in-laws house as she went into a care home. I live at the other end of the country, so needed an estate agent to manage everything without me being around. Janis at W&H managed everthing very smoothly and it was a very easy sale. She kept to her word about checking on the property, having cash buyers on her books and was endlesly patient and super efficient. Jeremy also sorted out a very stressful (for me) last minute hitch with a calm approach and knowledgable solution to sort it out. Can't recommend them enough.... Read more
Seller
14th Oct 2019 (5 years ago)
S Smith
Rented a great place for 4 years.
Always friendly and polite and got on with anything needed doing.... Read more
Tenant
9th Sep 2018 (6 years ago)