The Auction House, 87/88 St. Johns Road,Stourbridge
We recently bought a flat to rent and used the lettings department at Lex Allan. We have been kept informed of the process and progress completed by Lex Allan for the flat to be rented out. We have been very impressed by the care taken to find suitable tenants, and all our queries have been answered in a helpful and friendly way. We would recommend anyone to use Lex Allan as letting agents.
Stay clear of them! After viewing a property in the evening and calling up and paying a deposit the morning after, as well as sending my application forms in etc I received a phone call a few hours later saying they had received another application and were returning my deposit and admin fees. At no point was I informed my application was one of many, the conversations I had with them gave me no indication that the property hadn't been secured. I find this behaviour unprofessional. I've worked in sales all my life and never would I take a deposit under false pretences. Bunch of amateurs at best. Not even an apology either!
Very professional and attentive. communication was exceptional cant praise jo enough for all her help
Was given wrong information from Richard at Billingham Cooke regarding full deposit being released. The whole company rely on applying heavy fees to anything they can and no doubt get 'kick backs' from everything. Spent 2k on recarpeting the house as soon as we moved in. Spent a week living there unable to store food because a fridge was hard wired into the wall and had to wait for electrician to come out to sort. We left a 12 month old fire place for the new tenant as an act of good will and were very good tenants. If you're looking at a nice house and Billingham Cooke are the estate agents I'd avoid (unless you like wasting money on fees). We paid £700 for a relisting fee and handled all the viewings ourselves. Had to give keys in 3 days before for inspections but were still charged for those days (even though we didn't have access to the property) - they are far from amicable and take no pride in anyones interests other than their own. WOULD NOT RECOMMEND.
I recently bought a property via Hunters in Stourbridge. The service I received throughout the process was very good. I found Sam, Jack and Steve to be very helpful and efficient. I have nothing negative to say, the staff were professional and friendly at all times and I am extremely happy in my new home!
Excellent service from a young professional team. They achieved a fast sale at the right price within the agreed time span. Very pleased with the outcome and would recommend their services