The Auction House, 87/88 St. Johns Road,Stourbridge
From my property purchase through to letting to first tenants, all of the staff at Lex Allan with whom I had contact were professional and courteous. Thank you.
Stay clear of them! After viewing a property in the evening and calling up and paying a deposit the morning after, as well as sending my application forms in etc I received a phone call a few hours later saying they had received another application and were returning my deposit and admin fees. At no point was I informed my application was one of many, the conversations I had with them gave me no indication that the property hadn't been secured. I find this behaviour unprofessional. I've worked in sales all my life and never would I take a deposit under false pretences. Bunch of amateurs at best. Not even an apology either!
Well it was a very stressful experience and all left until the last minute, but Billingham Cooke Jez Rhead added calm when it was stressful and in the end it all came together without any issues and we moved on the day agreed. Very helpful throughout the whole process and even after the move. Very much appreciated Jez, if I want to put myself through this stress on moving again I would choose Billingham Cooke without hesitation.! All the very best for the future! Ian
Was given wrong information from Richard at Billingham Cooke regarding full deposit being released. The whole company rely on applying heavy fees to anything they can and no doubt get 'kick backs' from everything. Spent 2k on recarpeting the house as soon as we moved in. Spent a week living there unable to store food because a fridge was hard wired into the wall and had to wait for electrician to come out to sort. We left a 12 month old fire place for the new tenant as an act of good will and were very good tenants. If you're looking at a nice house and Billingham Cooke are the estate agents I'd avoid (unless you like wasting money on fees). We paid £700 for a relisting fee and handled all the viewings ourselves. Had to give keys in 3 days before for inspections but were still charged for those days (even though we didn't have access to the property) - they are far from amicable and take no pride in anyones interests other than their own. WOULD NOT RECOMMEND.