Richard Kendall Estate Agents have 6 branches and they mainly list properties in WF10, WF4, WF6, WF5, WF8 and WF1. Over the last 6 months, they've listed 581 properties, with an average time to sale of 22 weeks.
It started well, dealing with them pre signing was good all the way to actual signing. Sadly as with many places this is where the service seemed to stop. We were told we needed to supply details and photos of the property if we felt there was damage that we could be held accountable for, of which there were multiple cases in our opinion. We emailed but got no response from them for weeks, we approached them on multiple occasions to have someone visit the property to view these issues since they had given us no response verbally or by email and on both occasions no one turned up. When speaking with the company about my disappointment in how they had handled our request, the person I spoke with was totally unapologetic and even tried to suggest it was our fault. Since then the few times I have spoken with people over the phone I have been surprised at how poor their customer relations seem. It's a shame that so many places seem to lose all interest once you signed on the dotted line.
James R G M
A very professional and friendly company from the owner down to the letting agents themselves. It is very rare for staff to have such positivity and loyalty from an owner but it seems to work well for this company. Treated me with extreme professionalism through out and went the extra mile through some very diverse circumstances..
Thank you for the exceptional service .
Highly recommend Richard Kendall. They helped us manage our property when we had tenants, and also with the sale of our property. Elizabeth Cooke was great and we can't thank her enough! Professional from start to finish.
Having previously used an online agent without success I was surprised at the difference a local estate agent actually makes!
Pleasant to deal with always always able to give updates, very proactive and achieved a faster sale as they guided the right buyers to view our house
We moved up from Kent to Middlestown and bought a property being sold at Richard Kendall in Ossett. Mandy Bennett was the sales progression and she was brilliant. So pleasant to speak to, professional, courteous and funny. A pleasure to receive updates. She did a lot of donkey work up and down the chain. In the unlikely event we sell again, I would definitely use this estate agents
There has been 3 occasions that i have emailed and called the office in Pontefract regarding 3 rented properties i have shown interest in. On each occasion i have been promised a call back or to be notified when a virtual viewing has been available on Rightmove or your website. Off my own back i have been constantly checking on Rightmove for this after not hearing anything. The most recent occasion (20.05.2020) i called the office to find out when a virtual viewing would be on the website regarding a newly advertised property and if i could proceed with my application and again promised a call back or notified when this has been uploaded and told an application couldn't be processed until a virtual viewing has been viewed by applicant. Checked Rightmove again to find the property had been removed from the listing which i questioned. So i checked your website this morning to find out the property has been Let Agreed already without any Virtual Viewing available and not even a consideration. Absolutely appalled with this estate agent and i will not be using them again. False promises and unfairness !!!