I can anticipate that in this current climate (pandemic) it's not been easy for many of us looking to jump onto the property Ladder, if I had one compliant then it would be that the phone doesn't always ring through but that's where the compliants stop. We were mainly dealing with Vicky who was our middle person between the seller and us and our broker, we had a tough time and very long delays but with Vicky's help we were able to diffuse the seller's frustrations as we were always genuine in our intentions. The delays from lenders went on for months, creating lots of uncertainty. Communication is key between all parties and Vicky alongside Luke helped us through to the finish line. There is always room for improvement but we were happy with their service and professionalism.
18 weeks ago