Awful experience! Would not recommend!
I was a tenant at one of the (overpriced) properties managed by Gareth James 3 years ago and it's been my worst renting experience since I came to London.
They do not care about their tenants, only about making profit and satisfying the landlord. Extremely poor communication and rude members of staff. It was almost impossible to communicate anything to them and it seemed as if they just didn't care about our well-being and the state of the house (so watch out if you're a landlord too). For example, when we first moved in, some of the furniture in the house was absolutely awful and basically falling apart. My questions about this were ignored for a while and when I got tired of asking for replacement and got my own items, they refused to remove the old ones and said I'd have to pay a massive fine if I was to throw them out. It took a meeting with an extremely condescending member of the property management team to agree on a compromise, however, all of this could have been avoided if the property manager made effort to communicate with us, the tenants.
It would take them weeks to fix some of the issues we had and some of the other ones were not fixed over our whole tenancy (we spent a year with a broken extractor fan in the kitchen). The house was also poorly isolated and extremely humid which resulted in a large amount of my housemate's clothes getting mouldy beyond salvation.
At the end of the tenancy at first they didn't return our deposit and were ignoring our questions about this issue. It took an email to the owner of the company and the management staff from the head office to finally get our deposit back.
It's more of a scam than a letting agency. And if you want to move in into one of their properties I strongly discourage it.
13 mo. ago