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I would not recommend Oakmans based on my experience.<br><br>I moved out of my property on 28 August 2026 and completed the checkout process properly. I handed my keys back in person at around 9am, the keys were scanned and photographed, and I signed the handover confirmation. I also completed and personally handed in the Deposit Release & Outgoing Services form on the same day.<br><br>Oakmans subsequently confirmed to me in writing that “the handover has been completed.”<br><br>My tenancy deposit is £1,125, and I have still received no clear update about when it will be returned. I have contacted them by email but have not received a response from the deposit team. When I called the office, I was told that deposit matters could not be discussed over the phone.<br><br>What is particularly frustrating is that I have followed the procedures Oakmans themselves provided, yet I am being left without any information about my money.<br><br>The new tenants have already moved into the property, so I expected the checkout and deposit process to be dealt with promptly.<br><br>Very poor communication and customer service. I simply want a clear explanation of the status of my £1,125 deposit and when it will be returned.<br><br>I would strongly recommend keeping written records of everything if you are renting through Oakmans.... Read more
14th Sep 2026 (3 days ago)