AVIOD - WORST AGENT IN CHELMSFORD AND BRENTWOOD WHO BREAK LAWS AND LIE TO CUSTOMERS - Should be able to give zero stars.
We have recently had an offer accepted on a house twice. The second time was due to another offer coming in. The matter then when to best and final offers. Suzanne at the Brentwood office divulged the other buyers offer to me at the final hour (this is illegal) i then made the highest offer and the next day was told I was successful and we instructed solicitors etc.. later that day I was called to say the buyer had now changed their mind and now want to go with the other buyer, even though their offer is lower...? I then spoke to the seller direct, his change in buyer was due to the agent advising him to do so due to a question mark over our affordability, even though I have provided all that is requested. Also providing bank statements showing well over 100% of the property amount showing we could clearly purchase all in cash.
They advised the client for personal gain, the other buyer is using their financial services also which means their company will earn more from it. So they have wrongly advised their client the seller for their own personal gain, this is illegal and immoral.
They have acted unacceptably and if you are thinking of selling your home and want the best price and service DO NOT USE THIS COMPANY.
I also instructed them to sell my property, they have been useless, poor photos and marketing, do not call and give feedback. They have just been a terrible agent to deal with and don't want anyone else to suffer the same experience. It is EXACTLY agents like this that give Estate Agents a bad name. The have acted terribly.
They will only act and do what is best for them and their personal gain/income.
4 weeks ago