Buying from Strutt and Parker and their developers could seriously damage your wealth.
So many negligent mis statements and inconsistencies you'd wonder if it was the same property, but the inconsistencies didn't stop there. Strutt and Parker carried them over to the ombudsman. After years of correspondence I finally got to see the withheld details a few days before court. The inconsistent nuances to the court were revealed. The court ruled against them and in my favour.
The whole experience is devastating, I didn't want to go to court, the court didn't want it they wanted mediation, but Strutt and Parker and their developer client left no option. To place a home buying consumer in that position is extraordinary.
The tactics that an ordinary person is subjected to is extremely unpleasant and consist of dismissiveness, last minute and in court disclosures, a paltry offer to avoid costs, strikeout, bad law, feigned mediation, and feigned bundle agreement, inference to pathology – all easy to say, difficult to deal with.
They are so lucky that I could only afford small claims.
They have totally wiped me out, emotionally and financially.
I'm obliged to give one star in order to post.
Very happy with the service provided by Ryan and the team. Very efficient and professional company. Would highly recommend.
After filling application form I was emailing and calling to the company to ask when will be a next step. Employee said me that the person who is inchanged for my application is on holiday. And he will call me back in 10-15min. After an hour I call them back and they said he will call me soon. After 1 hour I called them back again, and agency was already closed. Next day I was calling them again and the same person said me that they will me back again. After 2 days nobody called me back. Thanks for wasting my time.
Everyone at Knight Frank Cirencester - Harry, Maria and Janey - were so supportive! They helped me every step of the way. They responded very promptly and communicated very clearly. I very much felt like I was in good hands. When complications arose they handled everything so well. I am very pleased! I am happy with the service I received from Knight Frank Cirencester.
Great service from Knight Frank in Cirencester. Rupert Marchington and the team were accessible and responsive throughout what was a complex purchase of a listed building just outside Chippenham. Would definitely use again
Jake is fantastic! Super helpful, I would definitely recommend.
I’ve had a horrible experience with Connells -Emersons Green office.
After I’ve agreed the purchase of the property and my offer was accepted, Connells turned out the worst company I’ve ever had to communicate to. Very bad communication was everywhere, via both emails and calls. No emails have been answered, I’ve had questions via calls, nothing has been answered, I was promised to get back to when it is resolved but that never happened. I had to call multiple times and ended up having no response again and again.
In addition, someone called Paul lied to me with regards to my sellers solicitor details. They said it was one agency that they used and it turned out to be completely different! The point was that if I use the same solicitors then there won’t be any communication problems between them, which we ended up having because of the mistake of Connells employee.
Very disappointed with the service.
Alyesha has been beyond helpful & is a delight to deal with. An estate agent with heart! Matt & Alyesha compliment each other brilliantly.
Nice to your face, watch what’s said behind your back!!!
Appalling customer service. I called to cancel a viewing on a property I had been misled to believe was ‘ new to the market’ but rather than waste anyone’s time I called and cancelled. Only the phone was not hung up correctly and what I heard next was nothing short of shocking. And I quote ‘ she ( that’s me the employee is talking about) said the roads too busy, what does she f**king expect! Every house is on a f**king road!’ (Colleague agrees in background) employee continues ‘what an idiot!’ ‘ they will never find anywhere if that’s their attitude’ The tirade of abuse continued for a good few minutes.....
Umm, don’t think it’s me with the attitude ????