The best estate agents in the area. How refreshing to meet a proper estate agent that couples valuable local knowledge with an outstanding service. Before you place your house up for sale give them a call.
I’ve debated whether to bother posting a review and wasn’t going to but my experience over the past few weeks has been so frustrating that I want to warn potential future tenants. I realise that my review goes against the grain of the others on here so I honestly don’t know if I’ve just been unlucky or if it is because other reviews are from buyers/sellers/landlords and I am a former tenant. I was a standard tenant- paid my agency fees, paid my rent in full and on time every month, gained approval for any decorating and left the property in a good state of repair/cleanliness (or so I thought until I had a shock when it came to the return of my deposit).
I found the communication from Grants staff to be very poor throughout the tenancy. I had to chase almost every enquiry I made with them with a follow up email. This got to the stage where I was emailing three email addresses with the same message (2 different staff members and the generic lettings email address) and still not consistently receiving a reply. It seems there was no handover between staff and issues would often sit unresolved for days if the first member of staff who had picked up my email was then off work for any reason. On one occasion there was a misunderstanding over my move out date and they thought I would be leaving a week earlier than I had paid rent up to. It took two weeks to receive any reply relating to this issue and this only happened because I emailed Shaun directly. Another time I was receiving numerous letters about inspections and I decided to question why these were taking place so frequently. It turned out they had never had a full set of keys but had kept sending me letters to inspect anyway without telling me that they had never actually been able to access the property.
Three days after moving out I was told that I would be expected to pay for carpet cleaning, mouldy bath sealant replacement and damaged draw fronts in the kitchen that had been positioned next to the gas oven and therefore damaged over time by the heat. I had evidence from check in that the bathroom had damp and I also pointed out that the damaged draw fronts were due to the use of the oven. I hadn’t done anything out of the ordinary with the oven- I’d cooked food in it. Attempting to discuss the issue was a very frustrating process that became quite fraught. The letting agency told me that the checkout had found 17 issues and the owners had agreed to most of these and only wanted me to pay for 3. This was phrased in a way that implied they had done me a favour. I dont have a clue about the details of the other issues as I was never given a formal checkout report and I was not invited to attend a checkout inspection. I logged a dispute over the deposit 10 days after the end of the tenancy as is the rule with the TDS who Grants use. i was told by Grants that this was the first time in 6 years anyone has logged a dispute. I hope that doesn’t mean that people have been paying them money for some of the nonsense they tried to charge me for. Today I received an email to say that the disputed amount had been pain to me in full by the letting agency and therefore the dispute has been closed without me needing to submit any of the numerous pieces of evidence I have. Although I’m pleased with this outcome I feel this whole process has been a total waste of everyones time. It’s also taken 17 days for me to get the full amount of my deposit back.
To summarise… my experience with grants has felt like hard work. I really hope that if the owners/staff at Grants read this and look back at some of the issues I raised they will consider if they would genuinely think that the level of service and communication I received would be acceptable if they were the tenant? If you’re a potential tenant just be aware that my experience of moving out has been that they very much advocate for the owner when it comes to deposit returns and that the odds of sorting an issue out with only one email are slim to none.
Always received helpful comments and advice from Dionne and the team and as a first-time seller this really mattered
We cannot express enough thanks to the staff at our local office of Saxton Mee (Matlock) for their help and guidance whilst selling our property. Communication has been prompt and professional and we would be pleased to recommend them and we would not hesitate to use them again.
I couldn't recommend Sally Botham Estates highly enough. They dealt with the sale of my late father's property which was fraught with problems, including a historic mapping error at Land Registry which had resulted in a neighbor incorrectly becoming the legal owner of part of the property. Their proactive help and advice to me, and their liaison with my solicitor and the buyer to eventually get the problems satisfactorily resolved was fantastic. Definitely not your average estate agent! They consistently offered good, sound advice. Nothing was too much trouble for them, and always a friendly voice at the end of the phone.
Try your best to avoid this agency and the landlord of the property they are trying to rent out at 5 Thatchers lane tansley.
My father was renting this property until he sadly lost his life on the 19th of June this year.
What then happened after really defined this agency and the landlords they deal with.
The Agency came across all nice and lovely but on reflection now we realise this wasn't the case.
When we finally got into the property my father was renting we would receive regular calls as to what we were doing (basically asking when we would be out).
My father had paid his rent till a certain date and of course we would be leaving but would have to remove all his items,
as we don't live in area.
There was alot of worked involved.
Then on top of this between the agency and the landlord they have tried to cause as much stress as possible to his grieving children.
We can only assume this came direct from agents themselves, the landlord stated that our Father was deceased at property ( this was not the case).
This was definitely not the case and an awful assumption to make even more so that it was reapted for his children to hear.
Then you think it can't possibly get any worse it does.
After dealing with the deposit with the DPS through a log the landlord decided that he wanted to take money from a dead man who broke his breech of contract.
Will just state here my father was taken away in an ambulance fully continuous not knowing he was going to die.
Anyway the landlord took money for cleaning as my father didn't stick to his agreement and clean the property as he vacated.
Then on top of this all he wanted to take money for gardening.
Well confirmed by neighbours and my father when he was alive this was in his tenancy agreement that he didn't maintain this the owner did.
Anyway the landlord took an entire month after we disputed it (we have now be branded liars by that agency that we didn't dispute).
After a month the landlord took £42 to trim back some hedges.
Further to this we were told it wasn't in tenancy agreement.
Complete lie again.
Friends rang on our behalf the agency and we're told that garden is maintained by owner, then this was confirmed in email to me that it was indeed in the tenancy agreement.
Therefore this landlord and agency breaking their breech of contract with my father.
Outlined they took my father's money for their Own greeddiness.
This has now left us no choice but to go down a legal route but just to make you all aware be very careful about using them and Defiantly be careful of the doggy landlord at 5 thatchers lane!!!