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  1. Home
  2. 1st Call Sales & Lettings - Southend
1st Call Sales & Lettings - Southend Logo

1st Call Sales & Lettings - Southend

Opens tomorrow at 9:00am
193 Woodgrange Drive,Southend-On-Sea, SS1 2SG
Hi we're 1st Call. We sell homes, let property and manage investments. We do this with one focus and that is to provide a proactive, personal and professional service to each buyer, seller, landlord and tenant. We understand the wide range of options available to each one of these clients and customers and because of this we standout by cutting through the old fashioned estate agent attitude and replacing it with something that everyone can relate to. We are positive, hardworking, smart and determined to succeed. We are local expert agents, valuers and property negotiators and we are the agent that does more. We will spot the little things that other agents might miss, giving properties the extra touch. This allows for the best price and the most interactive buyer and tenant experience available locally. We do care for our customers and clients as people. We enjoy sharing ideas and always putting their needs 1st. We do what we do best and that is delivering results with over 100 years of joint experience. We have won multiple awards for our service and entrepreneurial approach to estate and letting agency. We have been reviewed to the highest standard time and time again by customers and clients and these reviews can be found on Allagents, the UK's largest customer review site for the property industry, just search for 1st Call Sales & Lettings.

Opening hours

  • Monday 9:00am - 6:00pm
  • Tuesday 9:00am - 6:00pm
  • Wednesday 9:00am - 6:00pm
  • Thursday 9:00am - 6:00pm
  • Friday 9:00am - 6:00pm
  • Saturday 9:00am - 5:00pm
  • Sunday Closed
View all details

Accreditations

  • tpos

1st Call Sales & Lettings - Southend Reviews (189)

Have you used this agent?
  1. 91% 5/5 Stars
    91%
  2. 1% 4/5 Stars
    1%
  3. 1% 3/5 Stars
    1%
  4. 1% 2/5 Stars
    1%
  5. 6% 1/5 Stars
    6%
All (189)
Seller (13)
Buyer (11)
Landlord (28)
Tenant (52)
General (85)

A Team

5/5 Stars
I just wanted to leave a review for Jess at 1st Call. She’s been an absolute star! Jess is excellent at communicating, always keeping me in the loop and responding quickly to any issues. She handles everything with efficiency and professionalism, making sure things are resolved fast. It's clear she genuinely cares about delivering great service. Highly recommend!... Read more
7th Nov 2024 (14 weeks ago)

I Bryce

5/5 Stars
I have used 1st Call Estate Agents letting services on a number of occasions over the years and found Richard and his team very professional and have given me some good advice relating to the business.... Read more
Landlord
19th Oct 2024 (17 weeks ago)

M Donno

5/5 Stars
I Just want to thank Richard at First Call for a Fantastic service in letting out my Flat in westcliff. He kept me informed all the way found someone quickly and did full checks. I rent out a lot of properties with my business partner. I can not thank him enough how good he was Michael... Read more
Landlord
19th Oct 2024 (17 weeks ago)

R scott

5/5 Stars
I have recently started a tenancy through 1st Call. It is my first time using this agent and must say, the service has been amazing from the start! I initially dealt with Jessica Deal who was extremely helpful and informative whilst maintaining complete professionalism. I’m very happy with the property and its condition, it’s clear it has been maintained and managed well. I would recommend this agent to anyone looking for a new property.... Read more
Tenant
10th Oct 2024 (18 weeks ago)

S Butt

5/5 Stars
Our experience with Gillian Thompson, has always been an efficient one. She is extremely organised and keeps us up to date of changes effectively, which is just what you need. She is always so diligent and responsive via email - which makes all the difference when you are trying to get support as a a tenant. Thank you for everything, Gill!... Read more
Tenant
7th Oct 2024 (18 weeks ago)

B Askew

5/5 Stars
1st call lettings have been amazing. Especially Richard and Jessica. The whole process of renting our new home was quick, easy, and smooth sailing all the way. I would highly recommend 1st call and would like to take this opportunity to say thank you for all your help. 5 stars all round... Read more
Tenant
5th Oct 2024 (19 weeks ago)

D bearcroft

5/5 Stars
Smooth rental process from start to finish. Jessica was super helpful and was always at the end of the phone or an email. Everything was explained and extra support was put in place via Goodlord if required. Made the whole process a much more enjoyable experience. ????... Read more
Tenant
27th Sep 2024 (20 weeks ago)

P Smith

5/5 Stars
Thanks to all at 1st Call for the last 14 years with you.... how quick has that gone.... thanks for everything...Paul & Mandie...... Read more
22nd Sep 2024 (21 weeks ago)

R Collins

1/5 Stars
Reported a faulty washer/dryer just before the August Bank holiday and took almost two weeks before the agency confirmed that it had been fixed and at the same time they increased my rent by £40... Read more
Tenant
12th Sep 2024 (22 weeks ago)

B F

5/5 Stars
Amazing experience with 1st Call! Jessica went above and beyond, making the entire process seamless and stress-free. Her communication was outstanding - keeping us informed every step of the way. We can't recommend Jessica and 1st Call highly enough for their incredible service!... Read more
11th Sep 2024 (22 weeks ago)

F Milazi

5/5 Stars
I would like to thank the team at 1st call sales & letting for making our move into our new home smooth and for the welcome goodies, thank you so much.... Read more
Tenant
10th Sep 2024 (22 weeks ago)

C Nduku

5/5 Stars
I and my family we are happy about the service we got from First call . The process was fast and easy . I am glad to have a beautiful home thanx to 1st call you are the best ????... Read more
Buyer
7th Sep 2024 (23 weeks ago)

E Sarraj

5/5 Stars
Richard and his team have once again provided an amazing service. They updated me on every step and I had a new tenant within less than two weeks. Jessica was professional, friendly and very easy to get hold of. They have proved again that they are a brilliant team. This is the second time that I have made use of the services provided by Richard and his team. It was a smooth, easy and very positive experience and I would highly recommend them.... Read more
Landlord
30th Aug 2024 (24 weeks ago)

M Dumitrache

5/5 Stars
I had a wonderful experience with this team, they are wonderful and very helpful, I will always recommend this team, if I need it again I will come back with great pleasure and trust in them ,Jessica was amazing and very kind,thank you for everything,... Read more
24th Aug 2024 (25 weeks ago)

P Swanson

5/5 Stars
Excellent service from both Rob and Richard @ 1st Call, who have both gone the extra mile.... Read more
19th Aug 2024 (25 weeks ago)

G M

5/5 Stars
I had an absolutely wonderful experience with this agency! The team was incredibly friendly, understanding, and cooperative throughout the entire process especially Richard. They really went above and beyond to help me out when no one else could. they truly are the best!... Read more
17th Aug 2024 (5 mo. ago)

A OLAYEMI

5/5 Stars
Richard is very friendly and swift with response to mail... Read more
13th Aug 2024 (6 mo. ago)

J Olawale

5/5 Stars
Seamless process, friendly and customer-centric relationship... Read more
13th Aug 2024 (6 mo. ago)

B baby

1/5 Stars
We have very bad experience with them.No fast reply and we need to call and mail several times.its extremely time waste.... Read more
1st Aug 2024 (6 mo. ago)

K hoskyn

5/5 Stars
We dealt with Richard throughout the process of viewing and letting a property. Richard was a great help, answering any questions we had along the way. I would most definitely recommend 1st Call.... Read more
Tenant
18th Jul 2024 (6 mo. ago)

D Woolsey

5/5 Stars
Super helpful and made the entire process extremely smooth. I would definitely recommend them to anyone... Read more
9th Jul 2024 (7 mo. ago)

C Angela

5/5 Stars
Renting my first ever flat through 1st Call has been an absolute pleasure! Thank you for everything!... Read more
Tenant
4th Jul 2024 (7 mo. ago)

R Clews

5/5 Stars
1st Call Sales & Lettings have been fantastic. Richard and Jason went above and beyond to help us secure a property. Would highly recommend.... Read more
24th Jun 2024 (7 mo. ago)

G Woods

5/5 Stars
I've been using these guys for about 4 yrs now, after multiple diasterous experiences with others in the area. 1st Call delivers, across the board, reliable, professional, and friendly.... Read more
13th Jun 2024 (8 mo. ago)

M ANSAR

5/5 Stars
This is our first time we have rented our home, Jason and team are really helpful, friendly and easy process from beginning until collect the keys, once again really you guys are amazing customers service.... Read more
Landlord
5th Jun 2024 (8 mo. ago)

R Loredana

5/5 Stars
Great professional company! Excellent service, always so fast to respond with anything! Special words for Richard and Jason, both of them outstanding!!! Thank you to the team!!! We were very pleased with the service provided!... Read more
23rd May 2024 (8 mo. ago)

A Adejoro

5/5 Stars
These guys are the very best. Awesome team. Jason was very professional and helpful all through the process. I just moved into my property and it was a very lovely piece. I greatly recommend 1st call Sales and Letting for anybody looking to rent a property. Excellent service delivery.... Read more
Tenant
22nd May 2024 (8 mo. ago)

E Vorobev

5/5 Stars
Hi all! I just want to say huge thanks to 1St call and especially to the best manager Jessica! Jessica is very quick and dedicated professional! All the issues were sorted very quickly and perfectly. I highly recommend 1st call!... Read more
16th May 2024 (8 mo. ago)

C Josh

5/5 Stars
Jason and team did an excellent job in assisting my family into our new home. They were responsive to our various queries, eager to help and very encouraging throughout the process. We cannot recommend 1st Call highly enough!... Read more
Tenant
10th May 2024 (9 mo. ago)

M Bernardo

5/5 Stars
Thank you for the efficient and wonderful service Jason!!... Read more
8th May 2024 (9 mo. ago)

S Rowlands

5/5 Stars
Excellent service by Jason and the team, would highly recommend... Read more
4th May 2024 (9 mo. ago)

C Ashdown

5/5 Stars
I am very happy with the service I have received by 1st call lettings. I have personally dealt with Richard and Jason who have been superb, extremely professional and just all out good hearted people. I would definitely recommend there services to anyone, and I greatly appreciate what they have done for me and my family!... Read more
2nd May 2024 (9 mo. ago)

A Raj

5/5 Stars
Professional and efficient service from start to finish. The letting agency helped me find the perfect home and their communication throughout was excellent. Highly recommend.... Read more
Tenant
1st May 2024 (9 mo. ago)

E Blommaerts

5/5 Stars
Happy with the service provided... Read more
16th Apr 2024 (9 mo. ago)

S roberts

5/5 Stars
Great Service especially from Jason, Nicest guy was so helpful with everything i needed would recommend him 100% !... Read more
16th Apr 2024 (9 mo. ago)

G Aziz

5/5 Stars
Excellent agency! Very helpful from start to finish. Highly recommend!!... Read more
9th Apr 2024 (10 mo. ago)

D Golder

5/5 Stars
After dealing with 1st Call Sales & Lettings for a year and a half, I can say the experience has been better than expected and just overall great. Dealing with Jess and the team has been an absolute pleasure, nothing but professional through and through, quick turn arounds on issues I faced with the flat (If any) & friendly from day one of moving even till the day of the end of my tenancy! 100% would recommend!... Read more
Tenant
5th Apr 2024 (10 mo. ago)

J cremin

5/5 Stars
Fantastic team and network, 1st class in making moving an easy experience with no fuss helpful in all matters would highly recommend... Read more
2nd Apr 2024 (10 mo. ago)

S r

5/5 Stars
I would highly appreciate Mr Jason and team from 1st call for their prompt and dedicated work. Thank you very much for making our move lot easier.... Read more
19th Mar 2024 (10 mo. ago)

C Maskell

5/5 Stars
Jason was a superstar throughout, process was really easy and communication was spot on despite all of the questions! Nice little office too, a real family feel to the place. Thank you.... Read more
14th Mar 2024 (10 mo. ago)

T Scott

5/5 Stars
Would like to thank Gill especially for her correspondence and information from start to finish, fully compliant and no grey areas with this company, this is due to the staff being conscience of both party’s involved . Thanks 1st call lettings and especially Gill. Chris Riley... Read more
Landlord
14th Mar 2024 (10 mo. ago)

L Needham

5/5 Stars
Have dealt with 1st Call as a tenant for 7 years and they have always been very helpful when dealing with any issues and always happy to answer any questions. Jess, Gill and Richard are fab!... Read more
Tenant
13th Mar 2024 (11 mo. ago)

C nwokedike

5/5 Stars
A wonderful agency. Prompt responses and they maintain nice properties.... Read more
12th Mar 2024 (11 mo. ago)

J Sears

5/5 Stars
Highly recommend 1st call the guys were amazing helping me secure my tenancy , literally done everything for me and made it ever so simple, special mention to Jason, lovely guy kept me in the loop with everything and made sure it all ran smoothly.... Read more
Tenant
9th Mar 2024 (11 mo. ago)

H Cassidy

5/5 Stars
Jason and the 1st Call team are so helpful and professional. My move was stress free due to their customer care. Highly recommend... Read more
9th Mar 2024 (11 mo. ago)

A Samuel

5/5 Stars
Wonderful and smooth experience. Thanks to Jason and the whole team... Read more
7th Mar 2024 (11 mo. ago)

D Cole

5/5 Stars
This company is very easy from start to finish and always helped where they could. The check out at the end of my tenancy, which I was dreading would be filled with paperwork and losing my deposit. It went very smooth and I was helped by Gillian who explained the process and helped to make sure I got all my deposit back.... Read more
Tenant
20th Feb 2024 (11 mo. ago)

R PS

5/5 Stars
Based on my experience with other letting agents, 1st call is so quick and supportive. They really got a great team. Gill is an absolute star. She is very responsive and helpful. Jason is proactive and friendly. My shame, I'm not able to continue with them now, but I will definitely recommend them.... Read more
16th Feb 2024 (11 mo. ago)

L Percival

5/5 Stars
This was my first time moving into a rental property of my own which was daunting as I didn’t know what to expect. Jason made the entire process very easy and stress free. Always available and happy to answer my questions. 100% would recommend... Read more
Tenant
9th Feb 2024 (1 year ago)

A Edwards

5/5 Stars
We used Richard at 1st call for 6 years for lettings and would throughly recommend him. He will go out of his way if needed which is a rarety these days but he really did help us 5*... Read more
Landlord
9th Feb 2024 (1 year ago)

G Lingyte

5/5 Stars
This was my first time moving homes, and Jason made it easy to understand. He was patient with me while I figured the process out. It was a great experience with this letting agency and Jason's work! Thank you, for helping me find my first home!... Read more
Tenant
1st Feb 2024 (1 year ago)

P Bandi

5/5 Stars
It’s my first time through ‘ 1st Call Sales & Lettings’ I was moved-in into a property. Jason D was really helpful, friendly and supportive who made everything go smoothly, starting from the day one since I saw the property till I moved in , Thanks Jason. I was really happy with the service what he and agency provided. I would definitely recommend anyone who wants to use their services.... Read more
Tenant
15th Jan 2024 (1 year ago)

L Mannix

5/5 Stars
Jason was so helpful and professional from the start. Always helping us with any information that we needed. Would highly recommend!... Read more
5th Jan 2024 (1 year ago)

T Recruits

5/5 Stars
We had Jess as our property manager and she was lovely. I really enjoyed seeing her every 6 months and she was professional and quick to action everything. Thank you Jess for everything.... Read more
Landlord
11th Dec 2023 (1 year ago)

S Dallender

5/5 Stars
Jess has always been helpful, arranging any services that are needed... Read more
2nd Dec 2023 (1 year ago)

benneville74

5/5 Stars
Richard and his team are extremely helpful the whole process of renting was made easy I'd highly recommend 1st call... Read more
Tenant
28th Nov 2023 (1 year ago)

P Mansfield

5/5 Stars
Very pleased with the way 1st call looked after me and the effort made by Richard in particular after a tricky start. Love my new flat. Would definitely use them again... Read more
24th Nov 2023 (1 year ago)

M Ellis

5/5 Stars
1st Call provided an Excellent and professional service in letting my property, many thanks to Jason, Richard and team.... Read more
Landlord
23rd Nov 2023 (1 year ago)

M Whiteley

5/5 Stars
Always quick and helpful.... Read more
22nd Nov 2023 (1 year ago)

W R

5/5 Stars
Excellent service provided by Jason and Richard.... Read more
21st Nov 2023 (1 year ago)

M moss

5/5 Stars
I dealt with Jason who was extremely helpful. Kept in constant touch with me and let me know what was happening at all times... Read more
17th Nov 2023 (1 year ago)

J Spiers

5/5 Stars
Very responsive and reactive team, Recently I’ve been in the process of negotiating a new tenancy. Jess was compassionate and empathised with my situation but at same time respectful and professional with the landlord and wishes. Renting is a business but built on relationships to have a good one there must be trust, Jess approach was real and practical could talk freely which helped explain my situation with out embarrassment. Business with a ?? And deal with Jess gets things done.... Read more
Tenant
2nd Nov 2023 (1 year ago)

B Weddings

5/5 Stars
I had excellent service from Jason. He was quite very helpful and supportive throughout my process. He's very professional and the company at large deserve a standing ovation. I had a package as well from them. I'm very impressed ??????... Read more
1st Nov 2023 (1 year ago)

J Jonasi

5/5 Stars
Jess was amazing responding to our reports and getting things fixed as soon as possible. She also followed up to check when things were done and that we were happy with the work. One thing to note, she never made us feel like were bothersome or that any breakages/breakdowns could be our fault. Thanks Jess.... Read more
31st Oct 2023 (1 year ago)

S Berg

5/5 Stars
Richard & Jason do a great job in Letting properties and are always quick to respond to any queries. I have been using them for a number of years and would recommend them.... Read more
Landlord
30th Oct 2023 (1 year ago)

D Goldsby

5/5 Stars
We’re both renters and tenants with Richard and team and have always found their service to be first class. They are attentive, responsive and reasonable on both sides. I’d go to them first every time I have need... Read more
Tenant
30th Oct 2023 (1 year ago)

R Louise

1/5 Stars
Worst estate agent I’ve ever been with. Rude and unhelpful, got issued a section 21 and I got no help what do ever from them in helping me find a property with them, useless wouldn’t recommend... Read more
Tenant
30th Oct 2023 (1 year ago)

M Kambondoma

5/5 Stars
Jason was really helpful, patient and made my journey to getting this flat so easy. I would recommend your company to my family and friends. Thank you so much Jason you're the best????... Read more
27th Oct 2023 (1 year ago)

F S

5/5 Stars
Jessica has been extremely helpful throughout my tenancy with 1st call.... Read more
Tenant
23rd Oct 2023 (1 year ago)

O Adekoya

5/5 Stars
Just rented a property from them and I can tell that they are honest and their response is topnotch.... Read more
Tenant
17th Oct 2023 (1 year ago)

E Million

5/5 Stars
1st call team is excellent and I highly recommend them. Jason was really supportive and transparent all the way.... Read more
13th Oct 2023 (1 year ago)

O sancho

5/5 Stars
Real professionnal, easy to contact, Richard has been really helpfull during the letting process and accommodating. I highly recommand to rent a property on their listing.... Read more
Landlord
9th Oct 2023 (1 year ago)

L Porter

5/5 Stars
Fantastic service, Richard was great... Read more
9th Sep 2023 (1 year ago)

I Martin

5/5 Stars
Richard was so helpful and professional from the start. Always helping us with any information that we needed. Would highly recommend!... Read more
1st Sep 2023 (1 year ago)

V Taylor-Nottingham

5/5 Stars
I received excellent service and support from Richard. From engaging 1st Call Sales & Lettings to find a tenant for my property, to the first viewing, was less than 2 hours. I was given updates as the letting checks were carried out, which was great. I will definitely be using 1st Call again for other properties in my portfolio and highly recommend them.... Read more
Landlord
31st Aug 2023 (1 year ago)

S Holmes

5/5 Stars
Highly recommend this agent. Nothing was too much trouble and Richard worked hard to find us the right tenants. From start to finish of our rental there was great communication, excellent advice, our questions were answered quickly and we were asked politely when we needed to provide paperwork etc. ????????????????????... Read more
Landlord
17th Aug 2023 (1 year ago)

Mark

5/5 Stars
Couldn't be more pleased with the service from 1st call, friendly and swift responses, that helped me in the process my move in super fast time, excellent, thank you.... Read more
Tenant
23rd Jul 2023 (1 year ago)

S Larman

5/5 Stars
Great.... Read more
10th Jul 2023 (1 year ago)

S CLARK

5/5 Stars
Have rented for about 30 years this is by far the best i have had the pleasure to rent from, friendly always there fantastic staff especially Jess ????... Read more
Tenant
1st Jul 2023 (1 year ago)

G Issac

5/5 Stars
Mr Richard is a very nice person who will support all the time .I highly recommend 1St call .... Read more
28th Jun 2023 (1 year ago)

Themainevent

1/5 Stars
Useless... Read more
24th Jun 2023 (1 year ago)

S ellis

5/5 Stars
Jess and Richard have been extremely helpful and gone above and beyond to help us out, I can’t thank them enough. It makes renting so much easier when you have a supportive estate agent who will do what they can to help you resolve anything needed.... Read more
Tenant
23rd Jun 2023 (1 year ago)

J Cooper

5/5 Stars
Fantastic service! Jessica is efficient, reliable, professional and very helpful. She is very good and her job and gained my complete trust. The high standard of service was refreshing and, unfortunately, rare in this sector. I would recommend first call when looking for a managing company for my property or to organise any future sales.... Read more
Seller
7th Jun 2023 (1 year ago)

K Overaa

5/5 Stars
Fantastic service from all at 1st Call Sales and Lettings. Move could not have gone any better. Thank u to all... Read more
5th Jun 2023 (1 year ago)

S Pewter

5/5 Stars
From the first call I made to 1st call Richard has been most helpful, sent emails when he said he would , let me know what was happening every step of the way and I have moved into my place today and am very happy. Grateful customer ????... Read more
Tenant
31st May 2023 (1 year ago)

M Saddal

5/5 Stars
I have an amazing experience with the team of 1st call. Richard has been very professional and honest throughout our tenancy matters. I would definitely recommend them to everyone looking out for properties.... Read more
Tenant
31st May 2023 (1 year ago)

C Sandoval

5/5 Stars
I used the services of 1st Call when I rented out my property over a two year period. I found them to be honest, professional and thorough. I would have no hesitation recommending their services to others.... Read more
Landlord
28th May 2023 (1 year ago)

P Hayes

5/5 Stars
Fantastic and very thorough service, extremely proactive team and great value for money.... Read more
26th May 2023 (1 year ago)

V Akyel

5/5 Stars
Richard was so helpful and professional thank you for everything I definitely recommend... Read more
15th May 2023 (1 year ago)

J Freeman

5/5 Stars
Gill was excellent, she helped me at the end of my tenancy to get all of my deposit money back without deductions. I really appreciate her support through this process! Thank you :)... Read more
Tenant
9th May 2023 (1 year ago)

A Elsalmawy

5/5 Stars
I am happy to deal with this agency. The staff are committed and highly responsive.... Read more
3rd May 2023 (1 year ago)

A Vorobeva

5/5 Stars
I am very satisfied with 1st Call Agency?? Ben and Jessica are my stars ???? They are very attentive, responsive and very very professional in finding the best solutions?? I advise everyone 1st Call Agency ????... Read more
26th Apr 2023 (1 year ago)

M Rebicsek

5/5 Stars
Fantastic knowledgeable extremely helpful staff. Couldn't wish for better. My first choice for estate agents now. Fast replies to emails and texts messages. Rob from here, Woodgrange Drive, provides one of the best services I've ever known and I've dealt with a few estate agents.... Read more
26th Apr 2023 (1 year ago)

U mehta

5/5 Stars
Absolutely superb service from Richard Glanville and his team at 1stCall including Rob, Ben, Benjamin, Jessica, Gillian and the rest of the team at 1stCall. Thank you so much for a wonderful experience of property management since 1992. Now the property is sold, I wish you all the very best for the future!... Read more
Seller
25th Apr 2023 (1 year ago)

N Bannon

1/5 Stars
Never received a call back... Read more
25th Apr 2023 (1 year ago)

B mason

5/5 Stars
Very polite and helpful regarding a situation thanks to Jess and Ben for your help... Read more
18th Apr 2023 (1 year ago)

Amanda

4/5 Stars
Great personalised service... Read more
7th Apr 2023 (1 year ago)

B Davis

5/5 Stars
I have been a tennant with 1st Call for nearly 5 years and have found them to be very professional but still treat tennants as valued customers. If ever I have an issue they are extremely quick to respond and resolve. The integrity of 1st Call give me great security and confidence in continuing to use 1st Call in future and would now be reluctant to move to another Agent. THANK YOU ALL, @ 1st Call.... Read more
Tenant
25th Mar 2023 (1 year ago)

T Smith

5/5 Stars
Jess, Richard and Ben went above and beyond with helping me with letting out my properties. They are always helpful with any queries I may have and made the process run smoothly. Thank you for all your help.... Read more
Landlord
14th Mar 2023 (1 year ago)

M Hammond

5/5 Stars
In general, 1st call, especially Jess, are very helpful and respond to any queries fast. Thank you... Read more
12th Mar 2023 (1 year ago)

J Scorey

5/5 Stars
Vicky at 1st Call has been amazing at managing the property I am renting. She is always fast to respond in clear detail with professionalism. She has helped me a lot from start to finish and it’s been a pleasure.... Read more
Tenant
4th Mar 2023 (1 year ago)

P Bunkle

5/5 Stars
Have found 1st Call to be extremely accommodating and very professional in all aspects of our dealings with them.... Read more
3rd Mar 2023 (1 year ago)

G Keane

5/5 Stars
1st Call are a great company to deal with and their staff couldn't be anymore accommodating. They offer landlords a first rate service.... Read more
Landlord
3rd Mar 2023 (1 year ago)

K Morton

5/5 Stars
I’ve been a tenant in my property for 4 years now. Following a routine inspection, Jess identified that the front door was badly fitted and organised with my landlord for it to be replaced, I didn’t even have to ask! I now have a lovely draught free and warm home, thank you Jess!... Read more
Tenant
16th Feb 2023 (1 year ago)

D Rivers

5/5 Stars
The 1st Call team provides a top service all round, both on a regular and sporadic basis. Jess sorted something out for me in a prompt time and followed up on a regular basis to check-in. Great service, highly recommended.... Read more
15th Feb 2023 (1 year ago)

S Ali

5/5 Stars
1st Call is the best property agent I have ever dealt with throughout our renting life. They have been very quick in responding our calls and taking actions for our needs. They are very helpful too while we are moving to our own home. I wish 1st Call and its team all the very best.... Read more
Landlord
10th Feb 2023 (2 years ago)

S Degg

5/5 Stars
First time I have used 1st Call and I have to say I couldn't have asked for more. Ben is an amazing agent and helped me find and secure the perfect property for myself and my daughter. Can not thank him enough. Definitely an agency I will use in the future and highly recommended if you want great customer service. Would give it more stars if it would let me ????????... Read more
Buyer
8th Feb 2023 (2 years ago)

M Lenhardt

5/5 Stars
Really good experience, I rented from 1st call for 2 years and never had an issue! Highly recommended... Read more
Tenant
27th Jan 2023 (2 years ago)

H Sharpling

5/5 Stars
I have been working with Richard & Ben at 1st call for a few years now and have had a pleasant experience on each property. Both are very professional and friendly and all moves are dealt with efficiently. I look forward to working together in the future... Read more
Landlord
17th Jan 2023 (2 years ago)

C Wilson

5/5 Stars
Recently had a leak on my bedroom radiator, contacted Jess in regards to this, it was dealt with swiftly and politely, the plumber was able to come fix it when suited me, which was a bit bonus. Thank you!... Read more
Tenant
29th Nov 2022 (2 years ago)

L Parsons

1/5 Stars
I have been renting a property for nearly 7 years and this has been managed by 1st call on woodgrange drive. Through my time I have been spoken down too in a patronising manner by Richard who is the manager and he has done nothing to help. I have had flat inspections and when asked to have a copy of the inspections they won’t provide saying it’s for the landlord only. They will not provide me with copies of repairs that have needed doing and anything that has been picked up on the inspection no action has come from this. They are so un helpful and don’t care about tenants. I do not trust them and neither should you if renting (wouldn’t for buying either) stay clear from these cowboys who I’m sure do not document or record correctly .... Read more
Tenant
14th Oct 2022 (2 years ago)

R Pun

5/5 Stars
If you want amazing service, top class tenants and your property to be left better than it was at the start then please use 1st call. Would recommend to anyone. Overall outstanding. I will be in touch once I decide to rent again. Thank you?... Read more
Landlord
16th Aug 2022 (2 years ago)

S Green

5/5 Stars
I can't recommend 1st call enough, we have worked with them for the last 8 years or so. You will be hard pushed to find someone who knows more about lettings and the local market than Richard and this feeds down to the whole team. Having visited (as a contractor) most of their properties I can say it is rare to hear of tenants who as as happy with their agents as 1st calls are. From a maintenance perspective they are second to none and their efficiency in organising work and ensuring Landlords are legally compliant is excellent. We would gladly recommend 1st Call to anyone looking to sell or rent out their property. Sam-SG Electrics... Read more
Landlord
18th Jul 2022 (2 years ago)

H Harding

1/5 Stars
Unhelpful so far and not following through on promises of call backs... Read more
1st May 2022 (2 years ago)

F W

5/5 Stars
Couldn’t praise Ben at 1st call enough for his assistance with a rental. Viewing was arranged promptly, and all questions along the way have been dealt with swiftly and professionally. Really refreshing to deal with such an organised and friendly agent.... Read more
Landlord
8th Apr 2022 (2 years ago)

T Delaney

5/5 Stars
I am returning to the UK after living in Greece for 7 years, it's been very difficult to find somewhere to rent but Ben and his colleagues have been superb in finding me somewhere to rent and guiding through the process. I would recommend Ben and 1Call to anyone looking to rent or buy a property.... Read more
6th Apr 2022 (2 years ago)

A Vibrant

5/5 Stars
I've just moved out of the house share I've rented for almost 2 years. Natalie was the agent who helped with my appointments. She was so friendly, quick and helpful, as well as being so accommodating to my busy schedule and running late for my appointments! She has been so helpful at communicating with the finalising my tenancy. Many thanks!... Read more
Tenant
3rd Apr 2022 (2 years ago)

C (Meggiemo721)

5/5 Stars
The agent that helped me through the process of renting was Ben. He was a massive help and was very efficient in ensuring certain aspects were complete. Replies over email we’re very speedy which I loved and made the whole process of renting my first flat an easy task to do. Very helpful highly recommend using this agency lovely staff there. Tours for the property were quick and informative.... Read more
Tenant
29th Mar 2022 (2 years ago)

C Williams

5/5 Stars
Ben rented out my property incredibly quickly at requested rent. Ben has been very easy to deal with and communication is first class. All in all, an excellent agency to deal with. I would thoroughly recommend them.... Read more
Landlord
26th Mar 2022 (2 years ago)

C Cottis

5/5 Stars
A brilliant service from Ben! From day one Ben was very helpful, nothing was too much trouble and he promptly replied to all my emails keeping me informed and updated throughout. Would highly recommend. 5 star service.... Read more
25th Mar 2022 (2 years ago)

A Johnson-farge

5/5 Stars
I am first time landlord and found the whole team, especailly Richard and Vicky, very helpful and supportive. I receive detailed reports and photos from visits, competitive quotes for works to be completed and guidance with the legalities of being a landlord. I highly receommend them as a letting agent.... Read more
Landlord
25th Mar 2022 (2 years ago)

J Bales

5/5 Stars
Ben was very helpful and friendly with the process of looking and finding my first flat. As this is my first time moving out, I was very confused on what to do but he really made everything clear and answered all my questions professionally.... Read more
Tenant
23rd Mar 2022 (2 years ago)

J Jameson

5/5 Stars
Ben at 1st call Who is amazing really helped us all out finding the property and moving in great work... Read more
Tenant
23rd Mar 2022 (2 years ago)

A linden

5/5 Stars
I've been renting via 1st call now for just under 6 months, I would definitely recommend them for any one looking to find a rental property or even buy or sell there property, from start to finish of my application all the staff were more than helpful and managed to get me my lovely flat sorted asap, After experiencing some minor wear and tear issues at the flat they were rectified very quickly from there appointed tradesmen who did a great job. Thanks again to Benjamin who helped me secure the flat last year and Vicky and ben on the property maintenance team have been fantastic and always so helpful. (Highly recommend to contact 1st call)... Read more
Tenant
22nd Mar 2022 (2 years ago)

P Brett-Warren

5/5 Stars
The staff are motivated, efficient, professional and friendly. I find them very approachable and enjoy the brilliant service they provide!... Read more
22nd Mar 2022 (2 years ago)

A Sawasawa

5/5 Stars
Thanks to Natalie for your professional skills and communication l really appreciate Keep up the good work your are star... Read more
22nd Mar 2022 (2 years ago)

J McGuire

5/5 Stars
Ben was brilliant to us, responded quickly and was very accommodating.... Read more
20th Mar 2022 (2 years ago)

J Laryea

5/5 Stars
They do business very honestly and professionally. If you have to deal with a guy called Ben, be rest assured you will be in good hands. After expressing interest in a property, things move so swiftly and I was in the property very quickly. Thanks 1st Call.... Read more
Tenant
19th Mar 2022 (2 years ago)

S McCormack

5/5 Stars
I can’t rate 1st Call highly enough. Every single person I’ve ever had dealings with has always been friendly, helpful, understanding and an absolute pleasure to deal with! Their phones never go unanswered and my emails are always promptly acknowledged. I mainly deal with Vicky now and she’s amazing. Nothing ever seems a bother and she has always gone above and beyond for us. Highly recommend!... Read more
18th Mar 2022 (2 years ago)

S Sea

5/5 Stars
A very quick turn around on the property we rented, yes there were a few issues like property wasn't cleaned before moving in, our landlord leaving a bunch of old stuff and not checking things worked correctly but this was of no fault to the letting agent, more the landlord, as they can't be expected to know every inch of the place, easily corrected with their help though and they've been in constant contact with us to ensure everything is working and we're settling in well, highly recommend them and their service.... Read more
Tenant
17th Mar 2022 (2 years ago)

C McGuire

5/5 Stars
Recently went through 1st Lettings to get a rental property and everything was quick and easy. Ben Buchholz was dealing with the property we were looking at and he was really helpful, transparent when needed, and always kept us in the loop. Would highly recommend!... Read more
Landlord
17th Mar 2022 (2 years ago)

M Moody

5/5 Stars
I've recent moved into a rental property and found the whole process very straightforward and easy - I dealt with Ben from the initial request to view the property right up until getting the keys and he was very friendly, professional and approachable throughout. I'm now settling in nicely and have been made clearly aware what to do and who to go to if there is ever an issue. Thoroughly recommend 1st Call!... Read more
Tenant
17th Mar 2022 (2 years ago)

P Smith

5/5 Stars
Great 5 star service from Richard and his team today. Nothing is too much trouble and he looks after his clients whether they are tenants or owners with the same professionalism. Thanks again. ????... Read more
17th Mar 2022 (2 years ago)

N Duncan

5/5 Stars
I have been using first call sales and lettings for years now, I purchased my property through them and rent it out through them too. As with most companies I expected initial first class services then a lapse.Not with first call! They are so on the ball it’s untrue, any issues or problems are dealt with quickly and extremely efficiently, they are competitively priced and I always feel valued as a customer. Keep up the great work! We love you ( as do our tenants!) x... Read more
Landlord
17th Mar 2022 (2 years ago)

L Cobb

5/5 Stars
Excellent service, would not hesitate to use again.... Read more
17th Mar 2022 (2 years ago)

M smith

5/5 Stars
Ben was professional whilst showing me a property and was very personable. Vicky and Natalie within the property management department are efficient and respond to any queries in a timely manor.... Read more
16th Mar 2022 (2 years ago)

C granville-self

5/5 Stars
Good honest help selling property, can not fault them... Read more
Seller
7th Mar 2022 (2 years ago)

S stott

1/5 Stars
We had to go to the appeal body to get our deposit returned. They didn't provide proof for their claim so we won on most counts. We reported issues with the flat we rented in April and nothing happened. Our complaints went unheard although my partner believed they listened to me more than her. Not sure if it's their fault but the landlord gave us verbal consent to put up a curtain pole. They charged us for the fitting and as we didn't have it in writing we had to pay for it. One final advice for renters try get them to visit when you leave. They didn't with us despite giving plenty of notice. I can't recommend them to renters.... Read more
Tenant
18th Dec 2021 (3 years ago)

D Deedooo

2/5 Stars
Pretty rude and condescending when I called to check somthing out, shan't be using these for this reason... Read more
7th Dec 2021 (3 years ago)

L Hearn

5/5 Stars
My partner and I used 1st call to sell our flat. The estate agent Rob Crowe has been an absolute pleasure to work with. He’s been chasing solicitors, our buyer and has just gone above and beyond his job role. He’s extremely responsive in which we receive replies straight away and is always on hand to take a call. Although we’ve had a hiccup with the sale of our property, Rob has been a diamond and has reassured us. Rob is a credit to 1st call and we will 100% be selling further properties with this company in the future.... Read more
Seller
27th Nov 2021 (3 years ago)

B Gallagher

5/5 Stars
Thanks to 1st Call for all their hard work and guidance provided in selling my flat, the overall process was seamless thanks to Rob's hard work and professionalism. My flat was listed and sold within a week and the whole transition ran smoothly from start to finish thanks to Rob. I would highly recommend 1st call if you are looking to use an estate agent for a sale/purchase/rent.... Read more
Seller
19th Sep 2021 (3 years ago)

A Walter

5/5 Stars
Fantastic service...can not be faulted.... Read more
7th Sep 2021 (3 years ago)

P Jackson

3/5 Stars
Friendly enough told me they had nothing for me although there was 3 in the window Said they would send me some forms and nothing turned up.... Read more
3rd Jun 2021 (3 years ago)

E Hodges

5/5 Stars
We have had such an amazing experience with 1st call, especially Ben! 1st call have been so helpful in helping us find our first property, and when our first property fell through they did everything possible to help us find an alternative property. I would 100% reccomened this estate agents to any family member or friend looking to move.... Read more
Buyer
16th Feb 2021 (3 years ago)

J Stone

5/5 Stars
Excellent service... Read more
9th Dec 2020 (4 years ago)

M Masud

5/5 Stars
Its Great... Read more
24th Oct 2019 (5 years ago)

G Kubil?

1/5 Stars
Worst agents I ever spoke! Promised to call back never did, promised to call again .... However I would never choose to sell via them, seems that impossible to be buying as well, as they choose to who show the property.... Very weird methods used....... Read more
28th May 2019 (5 years ago)

Y Bruen

5/5 Stars
Extremely pleased with the service I received from Woodgrange Drive. Professional, polite and friendly. A big thank you to Ben who certainly went that extra mile for me.... Read more
2nd Dec 2018 (6 years ago)

M Souza

5/5 Stars
I viewed some flats for rental on behalf of a friend, and was so impressed with 1st Call from start to finish. I dealt with Ben, and from my first phone call I was impressed with his efficiency and excellent communication with me. Ben arranged several flat viewings in a very short space of time for my friend, who only had a limited time to view, as he’s not from the area. Nothing was too much trouble for Ben, and we felt like we were getting a really personal and first class service. We liked the fact we only ever dealt with Ben, and he always got back to us very promptly. We found a flat both my friend and I were happy with, and everything was tied up within a week, references and everything. My friend will now be moving out of London, and starting a new life in Southend with his young family thanks to Ben and 1st Call. Can’t rate them enough!... Read more
30th Oct 2018 (6 years ago)

F Lancer

1/5 Stars
Poor Customer Service, dont even worth 1 star... Read more
11th Aug 2017 (7 years ago)

S williams

3/5 Stars
Do not quite live up to my expectations... Read more
8th Apr 2017 (7 years ago)

I ali

1/5 Stars
Don't use them. They make you pay survey fee and yet sell the property to someone else. You end up paying solicitor fees and survey and broker fees over and over again because the property you are buying from this agent has been sold right under your feet. Be safe don't use this agent. They lie and keep you hanging on until your mortgage is over... Read more
Buyer
7th Nov 2016 (8 years ago)

M Awesome

5/5 Stars
Stewart at First Call was so helpful with our move from Oxford to Southend. He made a very stressful move that little less so. Would definitely use First Call if and when we next move.... Read more
13th Feb 2016 (9 years ago)

B Grey

5/5 Stars
I only dealt with Ben but out of the 12 estate agents I dealt with he was by far the most helpful. He was very friendly and extremely proactive, always notifying me as soon as a property became available. During such a stressfull time all estate agents could take a few tips from this young man. Thanks Ben :)... Read more
20th Jan 2016 (9 years ago)

C Mariga

5/5 Stars
Had a really good experience with 1st Call Lettings. They really eased the stressful process of finding us the perfect property to rent. Ben Buchholz was highly professional and very helpful and friendly. He was easy to contact and got back to us very quickly with any queries, would definitely recommend!... Read more
Tenant
19th Jan 2016 (9 years ago)

C Capon

5/5 Stars
We are tenants with 1st call. From the initial sign up to ongoing maintenance, service has been excellent. Vicky looks after us and is always very prompt and efficient with excellent customer service which results in us feeling valued and cared about as tenants.... Read more
Tenant
18th Jan 2016 (9 years ago)

A Irons

5/5 Stars
Can't recommend Carole Millbank highly enough! Always a prompt and professional response to our many enquiries. Happy, helpful person made the whole experience as easy as possible.... Read more
18th Jan 2016 (9 years ago)

C Atkinson

5/5 Stars
We bought a flat through 1st Call who were excellent throughout the process, especially Stewart was both business-like and considerate - thank you!... Read more
Buyer
17th Jan 2016 (9 years ago)

S Flippance

5/5 Stars
I recently brought my first flat through 1st Call. I can honestly say that the agent Stewart went above and beyond making quite a tricky sale happen. He kept me informed of every development and step of the purchase to make sure i understood what was happening and what would happen next. 100% recommend and if i ever decide to sell in the future they will be my first call!... Read more
Buyer
16th Jan 2016 (9 years ago)

L McGrory

5/5 Stars
I had a fantastic experience with Stewart from 1st call. I bought my first home through this estate agents and they could not have been more helpful. I had many questions, all of which were always answered promptly and I really felt guided through the whole process. I would highly recommend this company and feel that this is the standard that all estate agents to strive to.... Read more
Buyer
14th Jan 2016 (9 years ago)

S e

5/5 Stars
I've been renting with 1st call and will be moving out soon. I've had one or two queries and repair issues whilst I was there and although I felt a pain Michelle in particular was great, easy to contact, quick to act and a pleasure to deal with.... Read more
Tenant
30th Dec 2015 (9 years ago)

S F

5/5 Stars
1st Call Sales & Lettings have been very helpful throughout; they have an excellent and very friendly service, they have been very flexible by always fitting appointments and visits around the times I asked for, very hospitable, and have I believe gone out of their way to make the experience as pleasant as possible, all in all the service I received from them was excellent and I would recommend them to anyone. They definitely have the right stuff to be the market leader in my opinion.... Read more
1st Jun 2015 (9 years ago)

K Drakopoulos

5/5 Stars
We have used 1st call for the past number of years as letting agents and then to sell our property. They have been very professional in all aspects of their services provided. We have no hesitation in recommending the 1st call team (sales and lettings) to undertake the needs of your property.... Read more
Seller
4th May 2015 (9 years ago)

B Moore

5/5 Stars
First call manage a couple of properties for me, they have always looked after me as a landlord and have today completed on a sale of a property for me, from start to finish they have been a pleasure to deal with. The team care immensely and this comes through in everything that they do Thank you all once again, top team!... Read more
Seller
30th Apr 2015 (9 years ago)

C Thorogood

5/5 Stars
Richard & the team at 1st call have managed one of my properties now for three years. Processional freindly service and i will handing the second property to them in due course. Highly recommend.... Read more
Landlord
4th Apr 2015 (9 years ago)

X Xxxx

5/5 Stars
We have been dealing with Michelle Amato, the Property Management Manager, recently. She has been a great help. A very pleasant lady, always polite and professional.... Read more
28th Mar 2015 (9 years ago)

S Rodwell

5/5 Stars
Put simply, the service provided by 1st Call was nothing short of fantastic. Both the individuals within the company and the company as a team were always on hand to answer any questions and queries we had throughout the process of selling our property (no matter how small or insignificant the queries may have been). We would have no hesitation in recommending the outstanding services of this company. Quick, efficient, and friendly. We couldn't have asked for more. Thank you guys.... Read more
Seller
9th Mar 2015 (9 years ago)

sppilu

5/5 Stars
Great service, really helpful and friendly. I would highly recommend 1st Call Property to anyone.... Read more
18th Jan 2015 (10 years ago)

E Sörös

5/5 Stars
What I have experinced during our application for a rentable house, was continuous communication and coverage. I have found 1stCall really helpful and friendly. Our letting negotiator Ben considered our personal situation and we have been treated like we are really important clients. Everytime we came on a snag regarding our references he offered other options, considering the actual situation. I would highly recommend 1st Call Property to anyone.... Read more
Tenant
12th Jan 2015 (10 years ago)

S Beanz

5/5 Stars
Ben at 1st call was responsible for handling my tenancy application and i must say I have been impressed with his performance throughout the process. I had many questions to ask and Ben was able to provide comprehensives responses almost straight away on each occasion. Overall i'm extremely pleased with their service and most importantly the property they have helped me secure is perfect. Top marks.... Read more
Tenant
2nd Jan 2015 (10 years ago)

A Bodnarczuk

5/5 Stars
Thanks for very quick sale...really helpful and friendly team. Thanks Stewart :)... Read more
Seller
1st Jan 2015 (10 years ago)

J Steel

5/5 Stars
Excellent service. This is the second time we have dealt with Ist Call, previously when buying our property a little while ago and now when selling it. Excellent service was provided both time. I would highly recomend Rob and Stewart who we have dealt with for the sale. They were always very happy to answer questions we had and helpful when it came to dealing with the buyers. Communiation was always very quick and I understand from my solicitor they have been very active in moving the sale along. I wouldn't hesitate to insturct them again in the future. Keep up the good work.... Read more
Seller
15th Dec 2014 (10 years ago)

M jordan

5/5 Stars
I cant recommend 1st call enough. An excellent team professionally led by Rob Crowe. In my opinion the best estate agent in town.... Read more
12th Dec 2014 (10 years ago)

L Kalvaityte

5/5 Stars
1st Call Sales&Lettings have been very helpful throughout. My husband and I are very happy with the service we have received. We were first time buyers and Stewart and Rob were very helpful and professional. Many thanks from both of us.... Read more
Buyer
25th Nov 2014 (10 years ago)

A Abdulajevas

5/5 Stars
Both myself and my wife were more than happy with the service provided by 1st Call. This was our first time buying a property. Stewart and Rob were fantastic. Always available to speak to, either by telephone or email and if we had any questions they were more than happy to advise us. Great customer service. Highly recommend this company to anyone looking to buy or sell. Thanks guys. We will definitely be recommending you to our friends and family.... Read more
Buyer
12th Nov 2014 (10 years ago)

A Gebbie

5/5 Stars
VERY PLEASED WITH PROFESSIONALISM SHOWN AT 1ST CALL, ESPECIALLY BY STEWART WHO KEPT ME INFORMED, AND WORKED INCESSANTLY TO COMPLETE THE DEAL,ALSO MERIT TO ROB .I WOULD NOT HESITATE TO RECCOMEND THEM TO FRIENDS. A JOB WELL DONE THANK YOU... Read more
28th Oct 2014 (10 years ago)

L J

5/5 Stars
Excellent level of customer service and care. I have moved several times over the past few years and 1st Call were, by far, the best estate agents I have encountered. Rob and the 1st Call team were always extremely helpful, friendly and reassuring. Highly recommended. Lin J... Read more
26th Oct 2014 (10 years ago)

S quick

5/5 Stars
My husband and I are very happy with the service we have received from 1st Call and Stewart in particular during the purchase of our new property. Stewart and the team have always acted with the utmost professionalism and kept us informed every step of the way and have always been willing to answer any questions we've had during the process. We would have no hesitation in recommending 1st Calls services as they've helped to ensure the process has progressed very smoothly from beginning to end.... Read more
Buyer
6th Oct 2014 (10 years ago)

C Withiel

5/5 Stars
I live in South Africa and had a short time in the UK to purchase a property to let. After being frustrated by several other agents I contacted Rob Crowe at 1st Call and he understood immediately what I needed. He found me two properties which I purchased and then gave me excellent advice and assistance during the process with which I was completely unfamiliar. If I contacted him 5 times in a day for help it was never too much. Once I had the flats, Richard Granville of the 1st Call letting division took over. I was back in S A and he found tenants, cleared them, gave me advice about my tax and insurance. I am kept in the know by Richard and his team at all times. They have sorted out maintenance and repairs. I receive statements monthly. They have been absolutely wonderful and professional.... Read more
Landlord
23rd Sep 2014 (10 years ago)

D Williams

5/5 Stars
Both myself and my partner were more than happy with the service provided by 1st Call. This was our first time buying a property and Rob was fantastic. Always available to speak to, either by telephone or email and if we had any questions he was more than happy to advise us. Great customer service. Highly recommend this company to anyone looking to buy or sell. Thanks guys. We will definitely be recommending you to our friends and family.... Read more
Buyer
11th Sep 2014 (10 years ago)

M barnes

4/5 Stars
Michelle, the Property Management Manager at 1st Call has been great since she arrived. As a landlord, Michelle has given me confidence that my property has been managed and looked after even though I haven't been able to be there myself to oversee things. She has good judgement and an ability to get things done quickly. Many thanks Michelle.... Read more
Landlord
30th Jul 2014 (10 years ago)

C W

5/5 Stars
We recently moved out of a rental property that was managed by '1st Call'. We were tenants for almost 3 years so have had a long standing relationship with this lettings company, and know most of the agents quite well. They are hard working, trustworthy people, who genuinly care for both the landlord and the tenant. Michelle has become an important part of their lettings department since taking over as lettings manager, and she brings alot of experience to the team. We were not just a name on abit of paper to her, and she always treated us with respect. Thank you 1st Call & Michelle in particular. Rgds C&C... Read more
Tenant
30th Jun 2014 (10 years ago)

T Murphy

5/5 Stars
Both myself and my partner cannot sing the praises of 1st Call's sales team enough; Rob and the team go above and beyond throughout the process of selling and are more than happy to offer help and advice when it's needed. Friendly, communicative and always on the ball, it's been a great experience knowing we've had such superb agents at the helm. Having dealt with quite a few agents throughout the process, I can say with all honesty that 1st Call have been and are by far the best agents we've had the pleasure of dealing with.... Read more
Seller
30th Jun 2014 (10 years ago)

Webpropaganda

1/5 Stars
After using First Call Sales and Lettings Southend to rent a property, we had various very serious issues (one being a major gas leak that should have been noticed before keys were given to us and forcing British Gas to close all gas supply for 4 days). We found during our tenancy very difficult to deal with this agent and it seems they had problems dealing with our Landlord. We would definitely not recommend the company to anyone.... Read more
Tenant
4th Apr 2014 (10 years ago)

R James

5/5 Stars
Thank you to Rob and his team for all your efforts in securing the sale of my property. I have worked with several estate agents over the years and can honestly say 1st Call are the best agent I have ever worked with. Wishing you all well for the future.... Read more
Seller
8th Dec 2012 (12 years ago)

C Oanes

5/5 Stars
I have just sold our house through 1st call, and I can honestly say the service was brilliant. Nothing was too much trouble and they were constantly drumming more viewers to sell our home. In fact they actually sold it twice, for personal reasons we had to pull out first time around and when we put it on the market again they soon got back on the case. Rob became my source of advise on many occasions regarding the sale and our purchase (which wasn't through them), and his response always turned out to be invaluable. So thank you first call, especially Rob and Tom, a very dedicated team and I couldn't recommend them more highly.... Read more
Seller
6th Dec 2012 (12 years ago)

J j

5/5 Stars
In my dealings with 1st call, I have found them to be friendly, extremely helpful and polite. Unlike other estate agents, they actually listened to my requirements & I felt like they genuinely wanted to find my perfect property (rather than just seeing me as a giant '£' & throwing me at the first property to hand) - It's quite a refreshing experience to be treated as a human while hunting for a new home. I found their honesty & professionalism exemplary. All in all I have been extremely satisfied with the service provided, and thoroughly recommend them.... Read more
26th Nov 2012 (12 years ago)

M Nunn

5/5 Stars
1st Call are a pleasure to deal with. Polite, professional and always go beyond what is expected of them. I would highly recommend to anyone.... Read more
23rd Nov 2012 (12 years ago)

K White

5/5 Stars
Hi Guys. I am a Landlord in the Southend Area and am very familiar with the services of First Call having dealt with them before. Quite recently I instructed Richard Glanville the Manager at the Southend Branch to organise the letting of one of my properties that had recently been extensively refurbished. My criteria was extremely strict and rather pedantic at times BUT my intructions were adhered to and the property was let within two working weeks! Too many times the word " professional " is used without meaning but please let me say they were professional by listening and acting in a swift and meticulous manner. As a landlord time is money and these guys step up to the plate and I compliment the whole team on their services and especially their MD Daniel Chambers who I have known since he started the company and continues to maintain the very high standards which forms the basis of his company today....THANK YOU!... Read more
Landlord
3rd Sep 2012 (12 years ago)
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