A few of my friends use this letting agency and they've been absolutely lovely and accommodating. Stuart showed us some lovely 2 bedroom houses and went out of his way when I couldn't provide a guarantor. We're due to move in the next couple of days and one of the staff was really understanding with our situation and was in contact with the landlord immediately to get our keys early.
Thanks so much again guys!
Absolutely appalling company. Avoid like the plague!!
We originally took the tenancy out through another agent and moved into an unfurnished property that had not been cleaned prior to moving in. The carpets were disgusting and had been in the property for at least 3 years prior that I know of, we washed and cleaned the carpets throughout and got on with living in our new home. ( original condition of the property had nothing to do with abode. Just setting the scene) After 4 years with a few issues along the way the time came to move on. Throughout the tenancy when abode took over, many issues were raised that the previous agent failed to rectify I do give abode their duews they did get them resolved. we were subjected to 2-4 inspections per year, not once was any issue brought up with the condition of the house during or after each inspection. When questioned on the frequency of inspections they agreed to reduce to 2 per year. We had an inspection a week or so before we moved out and again no issues brought up. When then moved out and had a final inspection and what do you know! There was various issues so until they were rectified our bond was not released! When challenged on this abode advised it was the landlord instructing them.
So I called the landlord directly after a week of stress and many emails and calls passed back n forth, the landlord advised he was more than happy with the house and infact he didn’t actually know what the condition the house was in when we moved in. The only issue was the outside bins were full and he needed to make sure they were emptied which would be on the following Tuesday when the bin men came. The landlord then called abode to instruct them to release our bond minus £50 in case the bins didn’t get emptied. ( which we were more than happy with) clearly abode were creating issues as a tactic to withhold the bond!
During the heated discussions with abode when challenged on what the landlord had said they stated the landlord was lying etc etc maybe because he didn’t want me to contact him! If that was the case then why did the landlord give me his contact number in the first place???? Hmmm go figure!
Be very very careful during any dealings with this estate agent!
I have been working with Rise Estate agents now for over 18 months and it's been a delight. They are very proactive and have a really friendly team.
Absolutely atrocious Tennant care . Not interested in helping you with queries or problems you have. Ignore emails . Rude abrupt staff. I'm contactng my property owner direct now . Stay we clear of this letting agent
We have been with Acorn for the last 2 years and they are the best agents we have ever had in 15 years ownership. They are efficient, quick and good value. They check the property regularly and carefully and recommend appropriate action to maintain the property to a good standard. They deal with our tenants efficiently and pleasantly . They go the extra mile to ensure that any property problems are fixed speedily and to a high standard. I cannot praise them highly enough having experienced some other agents. I have no personal or business connection to Acorn other than using them as my agent and I highly recommend their services.
Went for a viewing and decided that I wanted the property only to find out they don’t accept tenants of certain age ,age based discrimination, not cool
I've used Evenmore Properties twice now and on both occasions I found them to be extremely helpful and very friendly. They go above and beyond to get you a sale. Would highly recommend!
Unfortunately as a former tenant I was very unhappy with the service provided by Evenmore. I found that requests for repairs etc would be met with "we've asked the landlord" followed by a long wait, needing frequent pestering. It also feels as if the company makes its money by tricking people with hidden fees. For example when we moved in we asked if it would be ok to have a pet - the response was "no problem, but there is additional cost to the deposit". This additional deposit cost was not the problem (it is reasonable after all, and would be returned if no damage), but when we aquired a pet within the first week and informed the agency we were told that we would need to pay an additional "adding-a-pet-to-the-contract" charge of £75 on top of other costs. I faced similar issues with reduction from the deposit - sadly it feels as if this is where the company makes its money.