C Leigh
Urban Base valued, listed and sold my property in 72 hours and the service was amazing from start to finish. Charlotte, who dealt with the sale, was always on hand to answer the phone and offer advice and was fantastic to deal with.... Read more
Seller
29th Oct 2022 (2 years ago)
R
I was charged £5,00 for a brief phone call on their 0845 number. I contacted them, asking for an explanation before I wrote this review. They admitted it was a 'problem' and claimed they do not profit from it. They did not suggest refunding it. Who would want to do business with this crowd? I certainly won't. And neither should you.... Read more
17th Aug 2022 (2 years ago)
C Cook
We were shown around a property by Jan, there was a feeling of being rushed around the property and not viewed as potential valued buyers.
No Follow up call for us!!... Read more
7th Aug 2022 (2 years ago)
J Parker
Absolutely flawless experience from start to finish. Kurt, who led the transition from our old house to new, was professional, patient and highly commendable throughout the entire process.... Read more
Buyer
25th May 2022 (2 years ago)
P Whillis
We had a very good experience with Urban Base. Our house sold at asking price within 72 hours of going on the market, and ongoing engagement the the agents was strong, timely and effective, both with this sale and our subsequent purchase. This in contrast to another Durham agent last year, who were supremely disinterested after they’d got us on the books and didn’t secure a sale in over three months. Urban Base cost a bit more than the cheapest you could find, but if you’re serious about moving rather than hanging around, it’s worth it.... Read more
Seller
3rd Mar 2022 (2 years ago)
I Inal
I and my wife called them separately to arrange a viewing for a property in Durham. I called (five times until I reached to) them on a Friday morning to arrange a viewing. They got my details and told me to wait a call in the same afternoon. No one called me. The next day my wife tried to call them. Again after five or six tries, someone answered the phone. The lady clearly had no idea about the area nor property. She asked many questions until she was able to find the property. She got my wife's details and told her to wait a call later in the day. No one called. If you are thinking to use them, please try to phone their Durham branch and see how many times you need to call them until someone answers.... Read more
23rd Nov 2021 (3 years ago)
Absolutely horrendous experience. PLEASE please, do not rent property through them and do not let them manage the let of your property. They will lie, cheat, keep your money, put you off. If you DO decide to rent from them, ensure you have a very good property lawyer to advise you BEFORE you sign anything. I do not want anyone to suffer what we did at the hands of this dishonest, incompetent, unprofessional company. Terrible staff, dreadful attitude and outright liars. BE WARNED!... Read more
Tenant
13th Oct 2021 (3 years ago)
D powell
Wouldn't even answer the phone. Disgraceful. Avoid... Read more
13th Feb 2021 (3 years ago)
A nonymous
All talk no results along with very poor communication.... Read more
13th Jun 2020 (4 years ago)
L C
DO NOT rent a property from these people. I had a horrendous experience with them. Unfit property with serious and dangerous faults, and damage throughout the property and water coming through the roof, and broken boiler. They would not release us from the tenancy, despite the fact that the property was in a dangerous and unsafe condition with serious damage throughout. The had clearly not checked the property at all before letting it, and did not care. Their attitude was terrible. They kept all our money despite the fact we had to move in with family for several weeks and keep paying the rent to them. BE WARNED.... Read more
Tenant
30th May 2019 (5 years ago)
H Ashmore
Fast and yummy Pizzas!... Read more
4th Jun 2018 (6 years ago)
V ward
A superb service with friendly efficient staff, highly recommend.... Read more
23rd Sep 2017 (7 years ago)
E Mart
Terrible rude staff apparently professional pffft don't think so need to step down from high horse. Please search their company in Google absolute con artist rip off merchants... Read more
30th May 2017 (7 years ago)