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HouseWorth
© GetAgent Limited 2025
- Reeds Rains - Durham City
Reeds Rains - Durham City
83 New Elvet, DH1 3AQ
Reeds Rains Durham City are an estate agent in Durham. They mainly list properties in DH1, DH7 and DH6. Over the last 6 months, they've listed 85 properties, with 67 currently on the market. Most of the properties listed have 3 bedrooms. They list properties for sale on Rightmove and OnTheMarket.
Opening hours
- Monday 9:00am - 5:30pm
- Tuesday 9:00am - 5:30pm
- Wednesday 9:00am - 5:30pm
- Thursday 9:00am - 5:30pm
- Friday 9:00am - 5:30pm
- Saturday 9:00am - 4:00pm
- Sunday Closed
View all details
Reeds Rains - Durham City Reviews (162)
Have you used this agent?
82%
2%
1%
1%
14%
All (162)
Seller (28)
Buyer (25)
Landlord (21)
Tenant (32)
General (56)
I shahzadi
I am reading all these reviews and it's scaring me about my property. They have not yet responded to my email regarding the inspection, which was done in October 2024 and I was only made aware of it few weeks ago in may 2025 when the tenants gave in notice to leave the house and i had no idea. They are not responding to calls or emails. If anyone has any tips etc please please please let me know. I just want my building back in the same way i gave it. someone help please
Landlord
31st May 2025 (15 days ago)
M Stenton
Really great service from Gemma and the team in lettings from first phone call through to booking viewings. Progressed things swiftly with great customer service and attention to detail.
Landlord
31st May 2025 (15 days ago)
W Cousins
Deb from the Durham branch has helped enormously, going above what one would expect from an estate agent. Her perseverance and kind attention to not only sellers needs, but purchasers needs and circumstances, helped secure and deliver a sale. I very much appreciate her work ethic and commitment to customer service. Thank you kindly Deb,????????
Seller
28th May 2025 (18 days ago)
W Cousins
Massive shout out to Tony Hunter at The Reeds Rain’s Durham City branch. Sound sensible advice and counsel, I’ve agreed with everything you’ve said! Thanks again and stay safe all.????????????.
28th May 2025 (18 days ago)
B .M
Gemma Wayman has consistently gone above and beyond, even before we formally signed an agreement. She took the time to understand our concerns and set clear, realistic expectations from the outset. Gemma is highly responsive, addressing queries promptly and efficiently—she is undoubtedly the go-to person if you want things done right. We couldn’t be more pleased with the service provided by Reeds Rains so far, with special appreciation for Gemma’s outstanding support.
19th May 2025 (27 days ago)
A Carter
Excellent estate agents, very quick and responsive.
I have been dealing mainly with Deb, who has been excellent and has kept me informed daily of updates.
16th May 2025 (30 days ago)
J Livingston
Whilst selling our apartment, the service we have received from Tony Hunter and his team has been excellent. All of the viewing have been done, the offers collated and we have received email and telephone communication throughout the process. We are pleased we chose Reeds Rains, Durham.
Seller
30th Oct 2024 (7 mo. ago)
F Toal
they do not deserve any stars. they allowed the house i purchased to put on the market without an updated electrical certificate. i went back to them to complain as there was meant to be a new bathroom, it was never finished off by the selling vendor. a month after moving in the water came through to the kitchen from the bathroom which caused the kitchen ceiling to cave in. i went back to this branch and a week later they told me to get stuffed and to go back to my solicitor who is connected to reeds and reins, the solicitor told me to get stuffed after they looked at it for a week.
i have since found out that the electrics should have been redone by the seller before putting on the market. I asked for a surveyor nobody got back to me.
the electric box is plastic, in a cupboard made of combustabal material and there several pairs of wires, platted together and not placed inside the fuses properly. my house is GLENFELL waiting to happen, I hope they do not get any buyers until they resolve and take responsibility for their part in coning me out of my inheritance.
when i got the keys to the house i was informed that the windows had been smashed in. I found out from my neighbours that they were done several months previously.
Apologise and i hope you loose all sales after people have seen the truth about how you have treated one buyer.
Buyer
28th Oct 2024 (7 mo. ago)
R Goodstadt
Such a smooth move in process, quick and efficient with friendly and approachable staff happy to answer any queries! Nothing was too much trouble for them. Thank you so much to Charlotte for all your help
Tenant
22nd Oct 2024 (7 mo. ago)
M Gibson
Great team work all going smoothly Tony hunter is great nothing a problem keep the good work up
26th Sep 2024 (8 mo. ago)
S Townsend
We're at early days yet but my experience of Reeds Rains so far has been very positive - many thanks to Tony Hunter and his team...
26th Sep 2024 (8 mo. ago)
H Stratoudakis
I am currently waiting for a completion date for the sale of my house which I also rented out for two year previous with RR Durham. I can't fault the professional prompt service
I have received. The staff are so friendly and approachable I would never go else where now.
Seller
26th Sep 2024 (8 mo. ago)
D Brown
Tony hunter, and the whole Durham team have been enormously helpful during the process of purchasing, letting and finally selling many years later. Good communication and nice people.
26th Sep 2024 (8 mo. ago)
P Atkinson
Recently sold our house through RR and we were lucky enough to get a sale on the 1st viewing. From the start Tony Hunter was great, a pleasure to deal with and always happy to support.
Seller
9th Sep 2024 (9 mo. ago)
Kieran
Selling our home in Durham city has been a smooth and relatively simple process thanks in no small part to Tony at Reeds Rains Durham.
From the moment we were in touch, photography was completed and the property was listed online within 2/3 days and we had viewing lined up during the same week.
Tony has been proactive, open and respectful in communications, and his insight and advice has been valuable throughout the process.
Seller
19th Aug 2024 (9 mo. ago)
T McCarthy
We are currently in the process of buying a property in Durham City through Reeds Rains. Throughout the process they have all been super professional. We have been kept informed along the way, from Jen showing us the property (twice), the awesome Deb and her colleagues in the office during the offer phase, to Tony throughout the process. Tony has been a source of guidance, much appreciated.
Buyer
26th Jul 2024 (10 mo. ago)
J Fiadeiro
We received excellent support from Reeds Rains throughout the process of finding a house to buy in Durham, up to moving into the one we eventually bought. While searching and viewing, Tony Hunter and his colleagues at Reeds Rains were very responsive and quick in organising views. They were equally helpful during negotiations with the seller when we decided to make an offer, and when we had to react to concerns raised in the survey report, balancing the interests of both parties. Once we bought it, they remained extremely helpful in liaising with the seller for the small issues that always arise, and in keeping our keys for the contractors we hired to do work required before we could move in. In summary, highly experienced and attentive people who offer a five-star service, which I am very happy to recommend.
Buyer
25th Jul 2024 (10 mo. ago)
M Richardson
Tony Hunter has been absolutely fantastic throughout the sale of our property. He has kept us informed from beginning to end, and we have had more updates from him than our solicitor! He has always been polite, professional, funny and puts you at ease. He thoroughly deserves recognition and we would not hesitate to recommend him.
Seller
25th Jul 2024 (10 mo. ago)
C bateman
Lovely firm to work with. Tony and Deborah Ive spoken with the most and Im absolutely delighted with the service. Thanks to all the team.
25th Jul 2024 (10 mo. ago)
B Pollard
Thank you Deborah and Tony for your advice and help to sell my bungalow.
Seller
25th Jul 2024 (10 mo. ago)
M Ledger
Team were very helpful with the remote sale of an apartment flat. Tony took over the sale part way through and was a wise advisor during a couple of challenges. Would recommend working with Tony again.
Seller
25th Jul 2024 (10 mo. ago)
D campbell
I recently purchased a house through reeds rains Durham and the service through the full process has been great. Tony deserves a special mention, he couldn’t have done more to make sure the process went smoothly
Buyer
19th Jul 2024 (10 mo. ago)
E Rinaldi
I highly recommend Reed Rains.
Sarah was outstanding!!! From our initial conversations and throughout the whole process, Sarah was extremely professional and helpful. She looked after our request and swiftly came back with the answers to our needs.
3rd Jul 2024 (11 mo. ago)
K LEUNG
Agent provided with Comprehensive Communications, Speedy Responses & Feedbacks on emails, Sharp & Keen Problems Resolving. In brief, this is Professionalism from Reeds Rains Estate, with no doubt. An extreme happy experience thru my first time rental in UK. Who is she ? Miss Sarah Maddison is my great helper indeed, Thanks alot to all as well.
KARL
Tenant
19th Jun 2024 (11 mo. ago)
M Tate
Good. Tony Hunter and
Deborah Hodgson.
13th Jun 2024 (1 year ago)
L Stones
I would highly recommend reader estate agents gentleman named Tony Hunter has dealt with my house sale and has always kept me up today, sold very quickly! Thank again!
Seller
13th Jun 2024 (1 year ago)
Anonymous Homeseller
In my experience the manager and his team are accessible, experienced, knowledgeable and supportive. They respond in a timely manner to queries and are prepared to spend time talking through the most effective way forward when selling your property. They listen as well as provide guidance.
Seller
21st May 2024 (1 year ago)
B Aitkin
I have recently made a move into a new property with reeds rains and I couldn’t have asked for a better service especially from Sarah Maddison who was there to help every step of the way. Emails and phone calls back were prompt and made the hole process so quick and easy. As this was any first rented property I was definitely put to ease and the process was made stress free thanks to Sarah and her colleagues!
Tenant
10th May 2024 (1 year ago)
K Makura
We received exceptional service from Reed Rains. A special mention to Sarah Maddison for the job well done. Our move was a breeze. I highly recommend Reed Rains.
3rd May 2024 (1 year ago)
L Neilson
We are only at the beginning of our buyer journey but so far we have received excellent service, deb and her team have been amazing, there is no question too small or too big to answer, so far they have gone above and beyond to gather any info we've needed, we look forward to completing our journey through to the end at completion of contracts
Buyer
23rd Apr 2024 (1 year ago)
O Downes
Very good Estate Agents, very good communication, after using another agent reeds rains were amazing and Deborah is very efficient, and keeps you up to date. Thanks for all your help with the three houses.
Seller
23rd Apr 2024 (1 year ago)
S Cooper
Excellent service helpful staff
17th Apr 2024 (1 year ago)
C Barbuta
Sarah Maddison was such a kind person, and she helped us to move quickly to a nice property. Thank you very much!
27th Mar 2024 (1 year ago)
K Danko
Fantastic help
Sarah Maddison was fantastic help at helping us find a place to rent, thought the prices of tenancy and even after
Tenant
27th Mar 2024 (1 year ago)
C Owen
Highly recommend Sarah and Gem from Reeds Rains, Durham. They have rented out my property three times, always going above and beyond. I wouldn’t go anywhere else.
Landlord
26th Mar 2024 (1 year ago)
L Cooper
Sarah was absolutely amazing from start to finish!! Clear information, always available to answer any queries and generally make the whole process seamless! Thanks Sarah :)
26th Mar 2024 (1 year ago)
I Brown
After asking Reeds Rains of Durham for a valuation we were visited by Hannah and decided to use their services. We then had a visit from Tony Hunter who outlined all we needed to know about the process and explained how they would market our house. We were then introduced to Deb's our excellent contact for the sale, after just two weeks we had a potential purchaser and the sale is progressing well towards a completion.
I would definitely recommend Reeds Rains of Durham as an Estate Agent of choice.
Seller
15th Mar 2024 (1 year ago)
P pd
Tony and all the staff where amazing would recomend
15th Mar 2024 (1 year ago)
M Reyes
Great team at Reeds. Debs was amazing and so was Tony. Everyone in the office are so helpful and polite on the phone. Understanding and supportive. I highly recommend
15th Mar 2024 (1 year ago)
R R
Tony Hunter has been superb with keeping me informed with the proceeds of the purchase!
Buyer
13th Mar 2024 (1 year ago)
A Campbell
Reeds Rains in Durham, and Tony Hunter/Deb in particular, have been fantastic.
We changed estate agents to Reeds Rains after a slow moving process with another company and have been tremendously impressed by the professionalism and efficiency provided. Our sale hasn't exactly been the smoothest of processes, but has been managed, communicated and worked through thoroughly by both Tony and Deb and we couldn't recommend them more.
If I am ever in need of an estate agent in Durham, Reeds Rains will be my first call.
Thanks again for all of your help.
Seller
12th Mar 2024 (1 year ago)
M Melhuish
ReedsRains, were the agents through whom I originally purchased my home in Durham two decades ago. The support and guidance provided at this time was invaluable to me as a first time buyer. Following my move to the south coast of England ten years ago ReedsRains found me a tenant for my Durham house, guided me through the rental process and managed the tenancy on my behalf. Throughout all of this time I cannot fault the guidance and support that I continue to receive from the manager and staff in the Durham City office. I am now in the process of selling my house and, once again, I cannot praise, enough, the advice and support that I am receiving from Tony Hunter and his team. Staff are accessible and can be relied on to get back if not immediately available.
Seller
11th Mar 2024 (1 year ago)
Nick
Bought a house through the Durham branch. Tony Hunter, who I think might be the manager was excellent in helping both me and the vendor navigate a tricky negotiation and smooth completion. I recommend them and him.
Buyer
11th Mar 2024 (1 year ago)
E Saddler
Very happy with the professional and friendly approach shown by all staff when selling a property. The manager, Tony, was extremely helpful in assisting me with the collection and submission of the information required by my solicitor
E.S.
Seller
10th Mar 2024 (1 year ago)
M Lane
The Reeds Rains Durham were wonderful.
Tony Hunter and his team took us through the sale process from listing to completion very professionally.
They are great communicators, have access to a huge list of buyers and their professional photographer made our property look very appealing
Thanks again, Tony
Seller
10th Mar 2024 (1 year ago)
J Robinson
Tony, Deb and Jennifer and the team have been very helpful and all the staff are friendly and polite.
9th Mar 2024 (1 year ago)
D coombes
Tony Hunter and all members of his team helped me sell my mother’s house which proved very difficult under the circumstances. I would highly recommend them and would certainly be my first choice if ever I needed to sell a property again.
Seller
9th Mar 2024 (1 year ago)
P wakeman
Tony and his team have surpassed my expectations during my property buying.
Nothing has been too much trouble,sorting out issues in their stride.Tony and team are a tremendous asset to the Reedsrain organisation.
Many regards Phil Wakeman Mil div,Ben.
Buyer
9th Mar 2024 (1 year ago)
M Ñíguez
All the process was very professional and easy to follow. Sarah was lovely and replied to all my questions and doubts.
29th Feb 2024 (1 year ago)
D lawrence
Very good service always helpfull, I'm rating on there service not the landlord otherwise it would be less
Tenant
9th Feb 2024 (1 year ago)
S Iqbal
Had a great experience while letting the property.
Everything was up to the mark and Sarah provided a great customer experience in terms of feedback and handover well before the promised time
Landlord
21st Jan 2024 (1 year ago)
Shellby
Was supposed to move into a property this month, both very excited to get the keys etc we paid the deposit on the 15th of December so we give them plenty of time we even phoned up to let them know we paid it, a few weeks past and we have 0 communication back not even knowing what was going on so my partner goes down to see what is happening to get told they apparently never received the payment and blaming it on a system error! Like are you being serious! We even rang up to tell yous we paid the deposit! So then they say they have given the house to someone else! I'm absolutely disgusted with what happened and the excuses we got. We even got told we can get the keys on the 1st January! Such a disappointment.
Tenant
20th Jan 2024 (1 year ago)
M Barnes
Excellent service from a very good team working across sales and lettings. The Durham team have provided many years of support through tenancies and sales and have always been welcoming, knowledgeable and pragmatic. Very happy to recommend.
19th Jan 2024 (1 year ago)
A KAUL
Horrendous experience, no timely updates, no understanding of timeliness, just closing on holding up and then no progress or efforts on supporting the customer
6th Jan 2024 (1 year ago)
C 2000
Excellant service. I have been genuinely impressed with the team at Reeds Rains Durham. They have been prompt in getting back to me with calls and emails and despite living abroad the process has been pretty smooth sailing. They have went the extra mile helping me out with gathering my mail and doing my meter readings, which they simply didn't have to but helped me out immensely, given my situation. I've found them professional and helpful, which was a godsend following a poor experience I had at another big chain agent in Durham. A special mention to Tony, Debs and Jordan :) I would highly recommend the team.
Landlord
20th Dec 2023 (1 year ago)
A Atkinson
Terrible ,,, put wrong sign up on house saying to let.not to buy ,, never got feedback ,, would NEVER EVER recommend this company stay clear
19th Dec 2023 (1 year ago)
J Davies
I have had a great experience with Reeds Rains Durham throughout a sale and purchase, that have definitely not been the easiest. The team were incredibly helpful and were so kind whenever I was stressed or upset. They were always happy to talk, responded to my enquiries quickly and couldn't do enough.
I've lost count how many times Tony has made me feel better when i have called in tears, after receiving not so positive news re the process. Debbie showed us around the initial property we were interested in and couldn't help enough.
And poor Charlene has been inundated with my emails, but was always happy to help.
They are a great team !
Seller
16th Dec 2023 (1 year ago)
B Serrano
Sarah was our letting agent and she was absolutely outstanding from the beginning, she organised viewing and followed up our emails promptly, also took care of contracts; all very simple and signed online. I highly recommend Reeds Rains to anyone looking to rent, I hope in the near future I could have their guidance to buy a property as well. Sending special thanks to Sarah ( you are definitely 5 stars!! )
Tenant
27th Nov 2023 (1 year ago)
T chand
Deb and Gemma both provided excellent service, informative and friendly to approach, look forward for next venture soon with Reeds Rains Durham
15th Nov 2023 (1 year ago)
E Nelson
Finally at the end of a very long dispute after they wrongly claimed for redecoration due to marks caused by damp, fleas in the house when my animals have never had a single flea on them and damage that existed prior to my tennacy. It was obviously all thrown out by the dispute service.
Constantly get calls and messages from them requesting access to a house under their control when I moved out months ago. Even got an email saying I was a lead tennant in a property in middlesbourgh when Ive never lived in my life!
Allowed me to live in a property where the central heating didnt work throughout the winter months. Only got a message saying they were coming to quote for repairs after id finally moved out!
Tenant
9th Nov 2023 (1 year ago)
C keen
Sarah was fantastic and amazing and went above and beyond to help and even stayed late to give me keys after a long journey. Very nice.
9th Nov 2023 (1 year ago)
N Bell
I really cannot thank the team at Reeds Rains (Durham) enough for their help, support, care and understanding in recent months! In particular Sarah Maddison, for calling me back when a property I'd previously applied for became available again (that couple of minutes on the phone, honestly, was like 6-months' worth of stress, great uncertainty, just awfulness in general ???? being lifted off my shoulders!), then looking after my tenancy application/referencing/everything involved from start to finish, making me feel reassured and at ease as much as possible through that process. Warm, patient, clear in communication, a good listener, I really couldn't ask for more. Thank you so much again Sarah! ???? Each and every time I have called the Durham office thus far, the service received has been excellent - and I must thank Gemma (Wayman) for also being very kind, helpful and sympathetic when speaking with me in the earlier weeks and months of my property search this summer/autumn, remembering me when I rang back up after a gap of several weeks (these things mean a lot! ????) as well as Charlene, Jen and Tony (with apologies for any mis-spelt names!) for all their assistance recently - very much appreciated! ????????
Tenant
8th Nov 2023 (1 year ago)
Z Qiu
The staffs were friendly and professional. Pleasant experience.
13th Oct 2023 (1 year ago)
I Hatemi
If you are looking for rental property put them last option.. otherwise you will be insulted too much.
Fake photos in RightMove as well Zoopla …
I went for viewing,, everything was different from the photos
Moreover , I just requested ( employee name was Sara) a help to charge my phone until will finish the discussion she refused..with rude response.
4th Oct 2023 (1 year ago)
A morton
Andrea was amazing she knew how desperate I was to get my maintenance issues sorted out and so she pulled out all the stops and made me feel at ease and resolved my issues to the best of her ability so thank you Andrea.
Tenant
2nd Oct 2023 (1 year ago)
E Forsyth
Excellent experience buying with Reeds Rains. Deborah was our main point of contact who was always happy to help with the smallest of queerly and kept brilliant communications with us! Thank you again!
Buyer
1st Sep 2023 (1 year ago)
P conduct
Deb at Reeds Rains provided excellent support during the purchase of my new home. She had a very good relationship with the vendor and always passed on my questions promptly and courteously. When we hit a stumbling block with the building survey, Deb was supportive and patient, helping ensure that the issue was resolved to the satisfaction of both myself and the vendor. I strongly recommend Deb and Reeds Rains for anyone wanting a positive and smooth home purchase experience.
Buyer
1st Sep 2023 (1 year ago)
J Findlay
I went for a viewing in March last year, but decided not to make an offer. Out of the blue today they called me, for what I can only assume were marketing purposes. They really shouldn't be storing my number like this, when I only gave it in case they needed to contact me about a single viewing.
17th Aug 2023 (1 year ago)
K Scanlon
Gemma, was so professional and friendly when dealing with my house let. Nothing was any trouble, a great asset to the Reeds Rains team. Thank you.
Landlord
6th Aug 2023 (1 year ago)
A Brown
Fantastic experience all round, no faults whatsoever
5th Aug 2023 (1 year ago)
D Birring
Great customers feed back, lovely staff and do the job well
4th Aug 2023 (1 year ago)
E Barnes
I can not thank Jordan at Reeds Rains enough for being so helpful, always giving updates, very friendly and great communication. Massive thank you for your constant support and help throughout the process.
29th Jul 2023 (1 year ago)
L Meighan
Jordan was extremely helpful. A very efficient and friendly lady, she helped my son find his first home and made the entire process straight forward in what can often be a minefield for a first time buyer. I would recommend her every time.
Buyer
29th Jul 2023 (1 year ago)
J Frost
Had a brilliant experience with reeds rains Durham. Jordan was so helpful all the way through the process she was very professional, kind and very supportive. Thank you
29th Jul 2023 (1 year ago)
J Elliott
Jordan dealt with my house purchase and she was great! Everything went smoothly and the sale completion came through quickly and easily. She was really lovely right from when I booked the appointment to view. Would recommend this estate agent and particularly Jordan, thank you for all your help!
Buyer
27th Jul 2023 (1 year ago)
P Golightly
Reed Rains were excellent in supporting us through our recent purchase. Deb was an absolute star keeping us informed and resolving any issues quickly. We couldn't have had anyone better to take us through the purchase.
Buyer
26th Jul 2023 (1 year ago)
A Lawson
I’ve recently just moved into a property let be reeds rains and we were dealing with Sarah, she has been the best person when speaking about the house and she has made everything so quick and easy for us. She has been so helpful she is so very pleasant when speaking to her and nothing is any trouble for her. I would definitely recommend going with reeds rains and also dealing with Sarah but all of the team have been so lovely and helpful when getting through to them.
Tenant
18th Jun 2023 (1 year ago)
S Armatage
Friendly helpful service.
This branch has been brilliant during my purchase of a property.
Buyer
22nd Apr 2023 (2 years ago)
T Atkinson
I have been dealing with Sarah at Reed Rains for quite some time. She is extremely hardworking, very responsive and also ensures my properties are tenanted very quickly. Sarah has successfully rented out many of my properties with great tenants. I highly recommend Sarah if you are looking for a letting agent that cares.
Landlord
2nd Feb 2023 (2 years ago)
J sutton
The team at Reeds Rains Durham are outstanding. They offer a high quality, professional and friendly service and always go above and beyond. I can't thank them enough for their ongoing support.
16th Jan 2023 (2 years ago)
A Day
I purchased a house through reeds reins and would just like to say how helpful and friendly deb was assisting us through the purchase thankyou
Buyer
16th Jan 2023 (2 years ago)
L Masson
Sarah was very helpful!! Totally recommended
9th Jan 2023 (2 years ago)
M Burdon
It's been three months since my tenancy ended and still no deposit back. They made one attempt to charge what I would call ludicrous sums for cleaning and gardening - I made a counter offer - I've heard nothing for a MONTH.
Avoid.
Tenant
1st Oct 2022 (2 years ago)
J Cartwright
Big thank you to Meghan for all her support in securing our tenancy. She’s ironed out potential difficulties along the way with patience and understanding. Highly recommend ????
Tenant
19th Aug 2022 (2 years ago)
C Witcomb
Megan has been phenomenal throughout the rental process for us.
My partner viewed a house only about 10 days ago and we are already in!
The whole process has been very smooth and couldn’t have been done without Megan’s help to push things along.
Thank you so much!
Charlotte and Alex :)
9th Aug 2022 (2 years ago)
A wilkins
Really bad service staff don’t ring you back not friendly unless they have to be rude not professional at all we had the worst experience the toilets are absolutely filthy really dirty mortgage adviser was brilliant but that because he doesn’t work for reed raines the girls should be really ashamed of them selves really bad service
3rd Aug 2022 (2 years ago)
J Daniel
Stay away. They are very unresponsive. As a tenant, i've had to make multiple calls and send multiple emails to get issues resolved. It takes not days, not weeks, but months for anyone to respond and resolve any issues. If you have a choice to go with another agent, do so and save yourself the hassle.
Note, this review is for the Reeds Rain in Durham.
23rd Jun 2022 (2 years ago)
H Bewley
I have been extremely happy with Reeds Rains and the service they offer. I am only mid way through my house purchase but both Michelle and Hannah have been so patient with me and are genuinely interested in how things are going regarding the purchase of my new property.
I would highly recommend Reeds Rains, Durham. Everyone is lovely and very helpful. Thank you ladies. xx
Buyer
11th May 2022 (3 years ago)
P Bolton
These guys weren’t even my estate agent—they were my vendors’— but they were absolutely fantastic, from arranging my initial viewing at very short notice and giving me good advice at the offer stage, right the way through to reassuring me when everything turned out to be considerably more complicated than I’d first thought. They kept me, and my purchase, on the road throughout, and had contingency plans for what we’d do if things didn’t go the way we wanted them to. Hannah and Michelle were excellent, and I can’t thank them enough.
Buyer
19th Apr 2022 (3 years ago)
M English
New tenant to a reeds rains property and I can't thank Megan enough for making the while experience fantastic, easy and professional. Megan kept me updated throughout the whole process. Would recommend.
Tenant
19th Mar 2022 (3 years ago)
Anonymous Homeseller
Outstanding service , Friendly and professional.
Highly recommended.
Seller
1st Mar 2022 (3 years ago)
Anonymous Landlord
I have been grateful for the excellent service I have been getting from the Reeds Rains Durham Branch ever since they started managing my property. Everyone has been professional in my dealing with them and will definitely recommend them.
Landlord
24th Feb 2022 (3 years ago)
A Butterfield
Excellent service very well done to megan always willing to help very professional thanks
11th Feb 2022 (3 years ago)
m0nk45
Ask for Gemma Wayman - very friendly, very helpful, very efficient. Made the whole letting process run smoothly and quickly.
Landlord
7th Feb 2022 (3 years ago)
I Catana
Great estate agency?????, they were really helpful and made my moving in to the house I've rent very easy and quick, Sarah was a lovely agent to speak with, always on point and ready to help, they made everything very straight forward, can't recommend this agency enough. Thank you, guys!
Tenant
3rd Feb 2022 (3 years ago)
D Stephenson
Not great told us repairs had been taken car off but they lied
Tenant
2nd Feb 2022 (3 years ago)
D Holz
Due to this estate agent I ended up homeless with a child. After splitting with my partner and making them aware of this I told them as I was disabled I needed a letter with jist my name on proving I was the only tenant and howuch the rent was so I could take this to the job centre to be able to claim housing benefit in order to pay my rent.
After several phone calls and emails (the nearest office was now 15 miles away after the closure of two local branches and I don't drive) I was still receiving correspondence with mine and my ex partners names on, which made it appear as though he was still living at the property so I couldn't claim housing benefit. This lead to more calls and emails and still nothing until they then wrote to me to say due to the fact I hadn't paid my rent that I had to leave the home my son and I had lived in for two years plus within two months, the date actually being the 23rd of December, two days before Christmas!!
The treatment we received was absolutely disgusting. They also emptied belongings out of the house after I requested and was told I could have an extension on the date originally given due to illness and the time of year and they said they would contact me with a date to remove my belongings. I went with a friend to move things and they had taken a LOT of belongings and furniture without contacting me worth hundreds of pounds!
Tenant
15th Jan 2022 (3 years ago)
G Haslam
Really great service and always happy to help if I had any queries or concerns whatsoever - Highly recommended
7th Dec 2021 (3 years ago)
Kakit
After you paid the holding deposit, their attitude is like you owe them money.
Tenant
13th Nov 2021 (3 years ago)
S VP
1 star is too kind. We found this amazing house and after so many viewings we thought this was it. Reeds and Rains are unprofessional to say the least. We were completely disappointed with them after how they handled us.
We did what everybody does, once we saw the house we instantly called them and this is how it went:
1st call: Hello? Yes sorry the person (can’t remember her name) handling that specific house is out at the moment. Leave us your details we’ll call you back.
We never got a call back. No worries people forget it’s alright we’ll call again.
2nd call: Hello? Oh yes I remember well that person is not in again (really?). There will be an online viewing don’t worry we will contact you.
A week and no call back.
3rd call: Yes? Oh that house? Sorry someone took it of the market (what the actual hell?). At this point we told them to keep us in mind for future houses. She replied yes yes and hang up.
Seriously is this how they handle people? Completely disappointing and we will never use Reeds and Rains bad and unprofessional.
I guess if you know a friend of a friend you get the house you want. Good luck with them though I suggest you avoid them.
5th Sep 2021 (3 years ago)
H Turner
New tenants at a Reeds Rains managed property and the whole experience so far has been so much better than we've had before as renters. Hannah and Jasmin have been so helpful and friendly throughout, making sure the property is perfect for us and keeping us updated at every stage. Can't thank them enough and would definitely recommend
Tenant
26th Aug 2021 (3 years ago)
K Covell-bullock
We had a very disappointing experience with this estate agents. We put an offer in on a house which was accepted immediately. We had already explained to the property owners and the estate agents themselves that we needed to get our house sold and were reassured they were totally fine with that and there was no rush. We were told to celebrate! We made the effort to go in to Durham the next day, on their instruction to drop off our ID and have a chat and were again reassured. A few days later I had a phone call from Charlene regarding our house situation, and she seemed confused that we needed to sell our property. I explained again and thought nothing of it. Later that afternoon I got a text from the SELLER not the estate agent to tell us they had to pull out of the sale due to trying to evade having to pay the stamp duty on their new property, so they needed to sell to someone who was proceedable immediately. We were absolutely crushed and confused. Very unprofessional of Charlene/Reeds Rains to not call me directly to explain this and instead left it up to the sellers themselves which is massively unfair. We never received any further information. Funnily, we sold our house within a matter of days but they'd already offered it to someone else. The whole interaction was stressful, unprofessional and cruel and thankfully we never had to work with this branch again.
Seller
9th Aug 2021 (3 years ago)
C Mineva
I am leaving a 5* review on the account of Jasmin, who went above & beyond what was required of her and stayed behind on her workday just to give me the keys. This was much appreciated and allowed us to move in smoothly.
Thank you Jasmin!
Tenant
23rd Jul 2021 (3 years ago)
T MacLeod
Very helpful and friendly, if you're looking for somewhere to live I'd highly recommend this company, we were there on matters not relating to accommodation and they were brilliant
17th May 2021 (4 years ago)
K Johnson
My husband and I very recently bought a new home with Reeds Rains and we absolutely cannot fault their service at all. All of the staff, especially Gemma, were extremely helpful and could not do enough to assist us and the sellers to get the transaction through smoothly and efficiently. At all times they were easily reachable and had time to assist us, and passed messages between us and the sellers quickly and accurately. Many thanks again from both of us for such a great job.
Buyer
30th Apr 2021 (4 years ago)
D Skeen
By far the worst estate agents I've come across. Been moved out of a property and despite being told and in the contract the the bond will be back after 10, its been 28 days!
Still waiting for a call back that was promised over a week a go. 2nd call back actually. Would stay away from these "cowboys", happy to take money but NO customer service skills at all. Really frustrating, with a lack of customer satisfaction.
Every time you call you get the wrong person or promised a call back - which never comes. AVOID AVOID AVOID
Tenant
26th Apr 2021 (4 years ago)
E McColl
From the social distanced valuation visit, at which a realistic valuation was given, through production of sellers pack and brochure to providing a closing meter reading, the service from Reed Rains in selling our property has been excellent. We were very well informed of the various sales options, including modern auction. The facility to drop off keys and documents at a partner agency near where we now live was much appreciated while trying to minimise travel. All along the way, the team kept us updated on progress. Many thanks to Gem, Lucy, Lauren and colleagues for their very professional and friendly service.
Seller
27th Feb 2021 (4 years ago)
C Clarke
Super helpful and kind
25th Dec 2020 (4 years ago)
R Holmes
Gemma Wayman was such a great support and advisor throughout this experience of me gaining a shared ownership property. It would have been an even more stressful situation if it hadn’t of been for her. Highly recommend. Thank you for all your help.
Buyer
26th Nov 2019 (5 years ago)
N Wood
Always helpful, kind and courteous.
The people in the office can't do enough for you.
They've given me loads of help with any issues that I've had as a Landlord.
Landlord
6th Nov 2019 (5 years ago)
C R
Jasmine was exceptional in turning around tenancy agreement quickly and effectively. Great customer service and communication at would could have been a very difficult time.
Thanks Jasmine for your help with everything.
Landlord
2nd Nov 2019 (5 years ago)
Shirleyann
I would Highly recommend Reeds & Rains in Durham, especially Stacie, Jasmine and Jennifer, they have always been polite, always willing to help and understand my needs. From the very first day I told them what kind of tenant I was looking for, so they were more than willing to do their best, they actually found my ideal tenant and they are more than happy in their new home. They didn't stop there, they arranged for energy certificates to be updated, insurance if I needed it, at no time have I felt pressured to say yes. Absolutely more than 5 stars *****+ Well done girls
Landlord
1st Nov 2019 (5 years ago)
M Shepherd
I used Reeds Rains Durham several times when letting property and arranging remortgages. Their service has been first class and I would not hesitate to use/recommend Lucy and her team to anyone looking for a professional property service.
Landlord
29th Oct 2019 (5 years ago)
M Swift
Any doubts and scepticism I might have had regarding estate agents has been completely dispelled by all the Reeds Rains team whom I came in contact with during the sale of my property particularly Gemma Sweeney who was the main negotiator. There were some unexpected difficulties during this process which took time to sort out. At times I became despondent but Gemma was a STAR, always positive, always encouraging and her willingness to go that extra mile to sort out issues along with her excellent communication and negotiating skills helped me through this stressful process to a positive outcome.
A big thank you to Gemma and to Lucy and all her team in the Durham Office.
Seller
23rd Sep 2019 (5 years ago)
P Falandysz
This is the second time that we have used Reeds Rains in Durham to let our property. Overall we have found the staff at Reeds Rains [ Stacey, Jasmin and Jennifer ] to be most pleasant and efficient Reeds Rains found a tenant for us very quickly . Despit some last minute hick ups with the Gas Certificate which was sorted out the same day , everything went really well.
Landlord
16th Sep 2019 (5 years ago)
R Gill
I have dealt with the team at Reeds Rains (Durham) and especially Gemma Wayman with various properties both as a letting agent and from a sales perspective.
Their service has been first class and I would not hesitate to use Gem & the team again, along with recommending them to all Landlords / Sellers & Buyers.
6th Sep 2019 (5 years ago)
I Wieczorek
Jasmin was very kind and available in addressing all the queries we had about the property!
6th Sep 2019 (5 years ago)
M harrison
Very happy with the service, lots of help to get through the maize of house buying and ongoing support with lettings, would highly recommend
3rd Sep 2019 (5 years ago)
Y Birch
A truly excellent letting experience. Having spent the better part of a decade in the area, this has by far been the smoothest and most pleasant experience I've had with an agent. Jasmin and the team answered all of my questions promptly and professionally, and took care of everything in a very timely manner. Incredibly happy all round!
Tenant
19th Aug 2019 (5 years ago)
K whittle
Usless unhelpful only in it for the money dont take care of the tenants they let landlords break the law do not rent a house with these
Tenant
10th Aug 2019 (5 years ago)
D Pottinger
Having recently moved into my first rental property, i was delighted with the help and support received by the Durham branch in particular Jasmin May whose guidance and attention throughout the entire process was first class . Her knowledge and understanding of the letting procedures really helped to put my mind at rest at what could have been a stressful time. Thank you for all your help - would highly recommend
Tenant
9th Aug 2019 (5 years ago)
L Wilson
Would not advise anyone to rent property with Reed's Rains...the landlord does not respond to maintenance issues!!! Phone calls emails total neglect..had problems with leaking boiler took 3 months for a reply .plumber spent almost 3 hours at the property and still wasn't repaired. The state of the living conditions left us no choice to rent alternative accommodation as well as paying the rent to the original property as we were tied to the tenancy agreement until end of this month...we now have to wait for the inspection to take place to decide whether we get our end of lease security deposit!!!! Absolute disgusting how they treat their tenants
Tenant
5th Aug 2019 (5 years ago)
G Reaper666
Absolutely useless rent properties out in bad state of repair all they bothered about is getting there money then they dont want to know repairs 3 months in not done! Dont want to know. Honestly absolute Joke stay clear of REED RAINS so months in mice everywhere, loose taps, doors dont shut worst estate agents. Personally I'm a landlord myself and I would be ashamed the way they deal and treat tenants it's all about money how much they can make I will upload pictures of what they rented out I was working away and had to come see this for myself why my wife was so upset DISCUSTING THE STATE OF HOUSE THEY RENTED OUT!!!! They have a saying: Reeds Rains Estate Agents Durham City are always on hand to make sure our customers have the best experience possible. Should state: Reeds Rains Estate Agents Durham City are always on hand to make sure our customers have the best experience possible until you sign the contract then we dont want to know as long as we get our money.
Landlord
5th Jul 2019 (5 years ago)
N lacy
Fantastic company especially Jennifer she was so understanding with my situation. She worked so hard to help me I would recommend to anyone
3rd Jul 2019 (5 years ago)
A Tyrrell
We recently had experience with Reeds Rains to help find a tenant for our property. Jasmin May was the lady who we dealt with and I have to say her profesionalism and friendly attitude were perfect.
I Definately would reccommend dealing with RR and Jasmin for an excellent job done.
Landlord
8th Jun 2019 (6 years ago)
S Robertson
I'm a landlord with Reeds Rains and since October 2018 its been back and forth with multiple people to try get my property let since the tenant was evicted. Twice they've returned funds for property cleaning and still no progress to start marketing it and its now June 2019. Time to find a professional agency, clearly they need to management.
Landlord
4th Jun 2019 (6 years ago)
S Milligan
Many thanks Guys for all your assistance at the Durham Office! You have been a pleasure to work with and always on the ball! A Big thank you to Jasmin, Jennifer and Hannah.
31st May 2019 (6 years ago)
P Drury
Worked with Jennifer Elliott to sort a rental to relocate from Nottingham to the North East. Great service Jennifer worked really hard to sort everything out for us and an do electronic contracts and organising us our refund after the companies scrappage of tenants fees.
Tenant
30th May 2019 (6 years ago)
S James
Absolutely top-class! We were very lucky to sell our house straightaway - but this wouldn't have happened without Reeds Rains getting everything right - the description, photos, price and so on. They were also a very reassuring and knowledgeable presence through the whole process between selling and moving. Would recommend, without hesitation.
Seller
4th Feb 2019 (6 years ago)
M Kingston
As a landlord I have been provided with outstanding support and advice by Ashley and the Durham team for a number of years. With Ashley's assistance my property has achieved almost 100% occupancy, whilst I have been able to rely upon the Reads Rains team to deal with day to day management of the property, including maintenance and legal compliance. I would recommend Ashley and his team at Durham to any new or established landlord.
Landlord
29th Oct 2018 (6 years ago)
B Hejazi
ReedsRains has been managing my property in Langley Park, Durham for almost 10 years and have been delivering excellence consistently. I highly recommend them to any landlord.
Landlord
23rd Oct 2018 (6 years ago)
H Warke
Do not rent from reeds rains, repairs not carried out waited over 1 month. On viewing the property were promised new sink, toilet and glass panel for shower this has not been done. Previous tenants property including urine stained bath mats left in property. Property left in a filthy state. see dirt on wipes after cleaning supposedly clean bath room, rubbish left in garden , shed etc
Tenant
21st Oct 2018 (6 years ago)
E he
As we are students from China, everything about renting in UK is very new to us, therefore we've had lots of questions to be asked. Ashley as one of the members has given us lots of help and answered our questions patiently. This agent is very professional and we recommend it very much.
Tenant
3rd Oct 2018 (6 years ago)
Heptoxide
Compare to other agent, a relative good service and apartment conditions I exp.
17th Sep 2018 (6 years ago)
B Mc
Having experienced the very worst of letting agents previously. The folks that never return calls. The folks that never actually follow through and do what they say they will I was close to giving up on renting property in Durham. As a last roll of the dice I booked a viewing and met Ashley Mitchell. Who has completely changed my view. Punctual , friendly, helpful and above all else an astute professional who clearly cares about what he does, which makes a massive difference. When I look to move next Ashley at Reeds Rains will be the only number I call.
Tenant
10th Sep 2018 (6 years ago)
Haggis
Gem at RR was great. In fact all the staff were brilliant. Right from the start they generated viewings and very quickly a sale. Plenty of communication and always there when needed . Definitely recommend this team especially Gem who was a 'little Gem' , friendly and helpful to the end. Many thanks
Seller
2nd Aug 2018 (6 years ago)
L Nokes
I visited Reeds Rains when I was looking to move from Newcastle to Durham. I met with Lucy initially, who gave me great advice on the area. Her team were friendly, and recommended a number of properties to meet my requirements. I'd highly recommend.
5th Jul 2018 (6 years ago)
S Morris
I'd highly recommend Reeds Rains Durham. I called on Monday and was offered an appointment straight away that day. Ashley was really helpful and very professional. He was very knowledgeable and clearly explained all my options and processes to me.
4th Jul 2018 (6 years ago)
H Ntokou
I would 100% recommend Reeds Rains. Gemma has been an absolute pleasure to deal with, always friendly, professional and informative. She immediately responded to all of our requests and she went above and beyond in making sure we find the right home for us. We are extremely grateful for the wonderful service we received and of course we will be back in the future :)
26th Jun 2018 (6 years ago)
L Errington
I have dealt with many of the Reeds Rains branches in the North East over the past years and can honestly say the Durham branch upkeep those high standards set, impeccably. Lucy and the team go out of their way to provide a top service that I could not recommend highly enough. If you're buying, selling or investing in this area this is the place to go!
26th Jun 2018 (6 years ago)
J Liddle
We have received fantastic service from Paige Hutton, extremely friendly, helpful and efficient. Paige most definitely has made this move less stressful, a true asset to Reeds Rains and I look forward to dealing with her in the future. Many thanks again and best wishes
Tenant
17th May 2018 (7 years ago)
A Wanless
We have recently rented a property through Paige Hutton and what a star she is,nothing is a problem and she is very very helpful,helped us all the way through the applications etc and a lovely friendly girl thankyou so much Paige keep up the good work you are a credit to Reeds Rains xxx
Tenant
7th Mar 2018 (7 years ago)
C McQuillan
Fantastic service and support throughout!
14th Dec 2017 (7 years ago)
R Mance
To Whom It May Concern
I would like to pass on a big thank you to Mr Ashley Mitchell for all his professional help and support, keep up the great work always appreciated!!!!...
Regards
Roger Mance
13th Dec 2017 (7 years ago)
A Lawson
I am a landlord and use Reeds Rains to fully manage our property, I have always found the staff to be extremely helpful, professional and proactive. I would recommend them all. Keep up the good work.
Landlord
13th Dec 2017 (7 years ago)
V cooper
Staff are great from the start, very informative, they keep you up to date along the way evening making contact if there isn't really anything to report but at least it lets you know they haven't forgot about your property unlike some other estate agents. They give you their honest opinion regarding the sale of your house. The staff are extremely welcoming when you visit their office and nothing is to much hassle for them and they will help you out in anyway they can. Special shout out to Gem who is fantastic and goes out of her way to make things as smoothly as possible. We also used Christine for our mortgage and again this women never stops working always keeping on top of where your sale/purchase is at. Going out of her way to contact anybody involved if needs be. Getting us the best deal for our mortgage and much better than the numerous banks/building society's we went to direct. Although I have only mentioned Gem and Christine by name the whole staff within the Durham Office are great and are quite happy just to have a chat with you about things in general and do not make you feel like they want you out of the office. I would highly recommend using Reeds Rains and their mortgage arranging facility.
Seller
29th Sep 2017 (7 years ago)
A Elliott
Great set of Poeple who go the extra mile and add a personal touch well done and thanks
23rd Sep 2017 (7 years ago)
S hart
Very helpful and friendly staff can’t praise them enough my purchase wasn’t straight forward they kept me informed and nothing was too much bother would recommend to everyone
Buyer
23rd Sep 2017 (7 years ago)
J richardson
I used these estate agents when selling my house from the valuation to the sale they were brilliant.
Sold my house within a week for us and i had constant contact and updates from them during the process
A big thank you to claire shes is fantastic at her job a total credit to the durham office and thank you to all the other staff that helped along the way
If youre wanting to buy or sell a home this is the estate agents to use first class i can highly recomend them thank you reeds rains for a proffesional friendly service .
Seller
22nd Sep 2017 (7 years ago)
lauraroebuck
I cannot recommend Reeds Rains, Durham highly enough, more specifically Claire Crosby. Claire assisted us in our property search for our new home, she really took the time to understand what is was we were looking for, kept in regular contact and sent over the right kind of properties as and when they came available during our search. When it came to finding our new home, Claire went above and beyond from start to finish of the process, we really cannot thank her enough. Professional, efficient, yet friendly, trustworthy and personal customer service that is really hard to find in this sector.
Buyer
20th Sep 2017 (7 years ago)
G Woods
My experience with the Durham branch was faultless, I was obviously very anxious as this was my first purchase but I would go as far to say that Gemma, Claire, Lauren x2, Jen and the Julie literally held my hand throughout the whole process. My mortgage was sorted in branch as well with Christine the mortgage advisor, I received emails from this lady at 10 o clock at night!! A fantastic lady and incredible at her job, thank you for my new home and thank you team for a first class service.
Buyer
25th Nov 2016 (8 years ago)
E Butler
We worked with Reeds Rains both as landlords and sellers. They are very professional, and are always at the end of the phone to discuss any queries/concerns. We didn't get the price we were looking for on our house, but I think that is more to do with the housing market in Durham. Staff were proactive and sympathetic every step of the way.
Seller
17th Nov 2016 (8 years ago)
M Walton
Bought a house recently using Reed Rains Durham Office. Gemma was the lead contact and couldn't have been more helpful, both in terms of identifying suitable properties and keeping me updated with developments and chasing up my (frankly useless) solicitors. When not available I found Lauren to be equally to the task. It was very reassuring to know that the systems they use ensured that my details and progress with my purchase could be easily accessed by other staff members and they obviously speak to each other regularly as they knew what was going on. I found the whole service fast efficient and friendly and they were of great help and reassurance throughout.
Buyer
13th Nov 2016 (8 years ago)
E (Ed)
Gem was brilliant helping me find my first property to buy! Kind, friendly and efficient service. The sellers used their solicitors though and I'm not sure they'd get five stars...
Buyer
13th Nov 2016 (8 years ago)
L carpenter
excellent fast friendly and efficient service from claire crosby
many thanks
leslie carpenter
3rd Nov 2016 (8 years ago)
S Tulsidas
Claire Crossby from the Durham branch was ever so helpful and took the stress out of the conveyancing process
18th Oct 2016 (8 years ago)
G Largey
Many Thanks to Claire and Christine, indeed the whole Reeds Rains team for going above and beyond the call of duty which helped us obtain our new home. From the word go they were thoroughly professional keeping us informed at every step of our home purchase !
Buyer
26th Aug 2016 (8 years ago)
A RUTHERFORD
Used the Durham office five times for both buying and selling properties, always found the staff extremely efficient, helpful and courteous. Gemma and Claire are always on hand for professional advice, returning calls when promised and keeping me up to date at all stages. Christine the mortgage adviser offers great advice and is extremely knowledgeable in her field. Would not hesitate to recommend this office and use them in the future.
Seller
26th Aug 2016 (8 years ago)
P Millard
Similar to others, there is a poor level of communication with calls not returned and maintenance issues ignored - even broken radiators in winter! Also, they faked my signature on our check-in form, of course there is "no evidence" for this, other than the fact it is not my signature! Being in communication with our landlord it appears that they have had a similar experience too.
11th Jun 2016 (9 years ago)
W Snow
Pulls charges from nowhere at the end of tenancies - £120 check out fee? No thanks... Staff do not return phone calls, maintainance issues are ignored.
Tenant
25th Feb 2016 (9 years ago)
J Michael
I recently used Reeds Rains to tenant my property and they are fantastic, very professional and gave me an executive service like no other.
Would certainly recommend them.
My lesson with previous agents is don't go with the cheapest fees as i did previously, the customer service usually reflects the price and it was shockingly bad.
Landlord
4th Jun 2014 (11 years ago)
S Almeida
Not helpful, discriminates, don't answer phone calls or emails I cannot recommend
7th Jul 2012 (12 years ago)
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