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- Elite Estates & Lettings - Durham
Elite Estates & Lettings - Durham
Closes at 2:00pm
Willow House, Durham, County Durham, DH1 3HN
Elite Estates & Lettings Durham are an estate agent in Durham. They mainly list properties in DH5, DH3 and DH6. Over the last 6 months, they've listed 33 properties, with 15 currently on the market. Most of the properties listed have 3 bedrooms. They list properties for sale on Zoopla, Rightmove and OnTheMarket.
Opening hours
- Monday 9:00am - 6:00pm
- Tuesday 9:00am - 6:00pm
- Wednesday 9:00am - 6:00pm
- Thursday 9:00am - 6:00pm
- Friday 9:00am - 6:00pm
- Saturday 9:00am - 2:00pm
- Sunday 9:00am - 2:00pm
View all details
Elite Estates & Lettings - Durham Reviews (109)
Have you used this agent?
92%
3%
0%
1%
5%
All (109)
Seller (33)
Buyer (19)
Landlord (6)
Tenant (17)
General (34)
Anonymous Homeseller
Janet was very friendly and understanding in the circumstances. Alan was very professional and friendly.
Seller
12th Oct 2024 (17 weeks ago)
B Frake
We honestly could not recommend Elite Estates and Lettings enough having just bought our new home and sold our previous property through them. Janet was nothing short of amazing throughout the whole process and went above and beyond, from getting our house on the market at very short notice which led to a very quick sale, to keeping us informed throughout, chasing up solicitors on our behalf, reassuring us and just making sure it all went as smoothly as possible. We really are so grateful for having such a wonderful, professional and caring estate agents and we couldn’t have done it without them! Thank you so much!
Seller
10th Oct 2024 (17 weeks ago)
A Thakker
I recently rented through Elite Estate Agents, and while their overall service was professional in terms of processes like referencing, issuing contracts, and reminders, my experience with their agent, Janet, left much to be desired.
As a landlord myself, managing four properties, I have high standards for how tenants should be treated, and unfortunately, Janet's conduct fell far short. Upon moving in, the flat was handed over to us in a state that I found unacceptably unclean. Despite pointing out visible issues, such as cake on the floor, hairs, and crumbs, Janet dismissed our concerns, insisting the flat had been cleaned. Our request for a second clean was outright denied, forcing us to deep clean the flat ourselves.
At the end of the tenancy, we took care to return the flat cleaner than how we received it. However, during checkout, Janet's attitude was shockingly rude and unprofessional. She seemed more interested in nitpicking minor issues—like dust behind a radiator—than in acknowledging the effort we put into maintaining the property. Her behavior was, in my view, overly critical, dismissive of our concerns, and entirely lacking in basic courtesy.
When I attempted to discuss the unfairness of the cleaning fee deducted from our deposit, Janet interrupted me repeatedly, talked over me, and was condescending throughout the conversation. This left me feeling not only unheard but also disrespected. I considered challenging the fee through the DPS (Deposit Protection Service), but due to time constraints, I was unable to pursue it further.
On a more positive note, Alan was consistently professional, and the landlord was fair and easy to deal with. However, I strongly believe that Elite Estate Agents should seriously reconsider how they allow their agents to treat tenants, especially when it comes to basic respect and customer service.
Tenant
29th Aug 2024 (23 weeks ago)
J Pearce
Just sold my house through Janet of Elite Estates. She was so kind, on the ball, helpful and knowledgeable, and I thought she went beyond her call of duty in many ways. I could not have made my move without her.
Seller
30th Jul 2024 (6 mo. ago)
M Elmobark
I have delt with this agency and let me say that their name accurately describes the way they work, They are elite in the terms of being professional, supportive, and trustworthy. I really recommend them for anyone looking for letting or buying his new house. Alan and Janet are the best !
7th Jul 2024 (7 mo. ago)
T Cross
I have rented with Elite Estates the past two years and am happy to write that my experiences with them have only ever been extremely positive.
Signing was straightforward and prompt. The house was presented exceptionally and we had very few problems throughout. When the odd thing went wrong, as is only normal, Elite Estates were very quick to address it. Ending the tenancy, likewise, was very straightforward with no problems and our full deposit returned.
Throughout we were always treated with respect and understanding. I have had negative experiences with other estate agents in Durham and it is great to have had such a positive experience.
I particularly interacted with Janet and Alan, both of whom have always been lovely, reasonable, and responsive. Although we never required anything drastic, I am sure that they would certainly go above and beyond to look after their tenants.
I think the company really represents the gold standard of renting in Durham and the local area.
Thank you Elite Estates for such a positive experience.
Tenant
3rd Jul 2024 (7 mo. ago)
S Bate
Janet was amazing! She helped us all the way through. She gave us the best advice and kept us up to date. I can not thank her enough. Would definately recommend Elite.
22nd Jun 2024 (7 mo. ago)
J Ashmore
Elite Estate lettings took £250 from my son as a deposit on a flat - the referencing agency they used was flawed - my son lost the flat and Elite Estates (Janet) refused to give him his deposit back telling him that they had to pay it to rightmove referencing agency.
This is a lie - and not returning his deposit is illegal:Beth McGuire (from Rightmove referencing) wrote:
“We as Rightmove Landlord and Tenant services do not take any fees or deposits from applicants for the use of our services. Therefore we have no funds to refund your son in this instance, this is taken and held by the letting agent as the person managing the property for the landlord”.
This is illegal:
From the Saturday Times Money - Charges for viewings and reference checks:
Charging for viewings, reference and credit checks have been illegal in England since the Tenant Fees Act 2019 and they are also banned in Scotland, Wales and Northern Ireland.
Some letting agents are still getting this wrong, though. There are also multiple examples on social media of tenants being asked for “application” or “viewing” fees once they inquire about a property.
Tsuman said: “An application fee will most likely be a prohibited payment. My advice is to not pay this and instead register with a reputable agent who will not charge you any fee to find your next home.”
Anyone who has been asked to pay to view a rental property should report the listing and agent to their local Trading Standards team. If applicants believe that the listing is a scam they can report it to Action Fraud and contact the online platform hosting the advert, such as Facebook, to ask for it to be removed.
This insinuates Elite letting agency, Durham is a disreputable letting agent.
I want my son’s deposit returned immediately.
Tenant
14th Dec 2023 (1 year ago)
N Wilson
Difficult to find the words to express our gratitude to Janet Wilson.
Her professionalism, knowledge, guidance and support was over and above our expectations. Somehow she successfully navigated a very complex process enabling completion. Without her knowledge and competence we feared the chain was at risk of collapsing. Your service was invaluable Janet.
24th Oct 2023 (1 year ago)
D Innes
We have recently purchased our second property from Elite Estates. Janet has been fantastic to work alongside on both occasions. I’d highly recommend using Elite Estates!
Buyer
23rd Oct 2023 (1 year ago)
A Mason
Simply the best! Janet Wilson went above and beyond to help with our house purchase which involved a long and complicated chain. She was amazing and if it hadn't been for her the whole chain would have collapsed. Thank you so much Janet! What a star!
Buyer
14th Oct 2023 (1 year ago)
L Drenon
Janet is amazing! Along every step of the way Janet was there to make sure that the process went smoothly. Communicating with everyone in our long chain, if it wasn't for Janet I dare say this move may not have happened. Forever grateful for the hard work and dedication. Thank you so much. 100 per cent recommend.
14th Oct 2023 (1 year ago)
M Berueffy
I am a renter in Durham and have had a wonderful experience with Elite as the letting agent. They have helped me very much with my move from the United States to the UK and they are always responsive.
Tenant
12th Oct 2023 (1 year ago)
J Guen
So helpful in wrangling our insurance company, beautiful home, very supportive. Cannot thank them enough!
11th Oct 2023 (1 year ago)
R Hilderbrando
I was impressed with the way Janet conducted the viewing through to the completion of purchase. I note that others have mentioned about going above and beyond expectation, and I can concur with those comments. The best compliment I can give is that I will call on Elite first in the event of either selling, purchasing or any other property related matter that is conducted by estate agents. Very professional.
Buyer
17th Aug 2023 (1 year ago)
C Hierons
Beyond the great quality of the properties on offer, Janet provided a first class service and was very receptive to our needs and preferences as a couple. That was a refreshing change from a couple of other agencies we tried in the area! We are soon moving in to a dream flat in the area and are extremely grateful for Janet's amazing help! Take care, T&C
Tenant
16th Aug 2023 (1 year ago)
J C
This is the second time we have used Janet and Alan from Elite Estates and Lettings and both times they have provided excellent service and shown amazing professionalism. They give such personnel service that a stressful time of moving house is made so much easier by them being involved.
I would wholeheartedly recommend Elite Estates and Lettings.
Thanks guys!
6th Jul 2023 (1 year ago)
H Howard
Would highly recommend Elite Estates. Janet was excellent throughout the process. Always available when needed and a great source of knowledge and support.
28th Jun 2023 (1 year ago)
M Hardman
Thank you once again for helping us with the sale of another property. Not only have you helped us, but a number of family members over the last few years and we wouldn't hesitate recommending your services. You have certainly had a positive impact on everyone's position and we would like to say thanks again! Best wishes.
Seller
28th Jun 2023 (1 year ago)
J Goatman
Elite Estates deserve the name ‘Elite’. They worked so hard throughout the whole process of our sale. Always available to talk through our concerns and help with our buyers. From the outset to the final handover we felt confident that they would ensure this process would go through. I would highly recommend them.
Seller
27th Jun 2023 (1 year ago)
Anonymous Home Buyer
Janet was an excellent agent and was always very quick to respond to my messages. All around very happy with the support Elite provided, would recommend.
Buyer
17th Jun 2023 (1 year ago)
A Curbishley
Going to miss this view, but thanks to the amazing team at Elite Estates and Lettings the apartment has a new owner. Even with a few bumps in the sale process and losing a buyer, Janet and the team were phenomenal in their commitment to selling the property. They’re happy to go above and beyond and I can’t recommend them enough.
Seller
13th Jun 2023 (1 year ago)
P O
It has been an absolute pleasure working with Alan, Janet and Sonya.
The entire team at Elite have been friendly, professional and made the whole moving process a breeze.
We cannot recommend them enough and thank you all for helping us find the perfect home.
30th May 2023 (1 year ago)
A Marshall
Second time we’ve used Elite after our first experience. Janet’s role went beyond estate agent (mediator, counsellor at one stage!) and I had every faith in her methods from making the house look its best to getting the exchange across the line. The only estate agents we will use and recommend! Thanks again for everything and best of luck to you in the future from all of us until we need you again! xx
Seller
17th May 2023 (1 year ago)
O Cotoi
I found the entire process of renting from arranging a viewing to finalising the agreement extremely smooth and straightforward. Would recommend ????
Tenant
17th Apr 2023 (1 year ago)
S McGlynn
Dealing with Elite has been absolutely unbelievable. They couldn't do enough to help from the first meeting to photographs and information on viewings placing up signs etc. They have been second to none with their level of service I would highly recommend this estate agents.
Seller
8th Apr 2023 (1 year ago)
S Pygall
The team at Elite estates and lettings were exemplary!! Janet was absolutely brilliant, with utmost professionalism mixed with true thought and care for us as clients. We cannot recommend them highly enough.
20th Feb 2023 (1 year ago)
J Sartin
Super helpful and informative at the viewing. Made moving to the UK so much simpler. The property we chose is spectacular!
20th Oct 2022 (2 years ago)
J Isern
I use Elite Estates and Lettings for rental. The service and attention is amazing and whenever I have a problem or question they solve them very fast.
Landlord
6th Sep 2022 (2 years ago)
B Wilkinson
Yet again, Elite Estates and Lettings has done the business!
They manage several properties for me and the transition from tennant to tennant couldn't be smoother. When we need to find a new tennant, it happens almost instantly, and I put this down to the excellent reach Elite has with those looking for properties to rent.
First class service yet again, couldn't recommend more highly. ????
Landlord
2nd Sep 2022 (2 years ago)
M Lowery
Amazing service start to finish! Always there to answer questions and progress with next steps which created a smooth process for our rental.
Tenant
2nd Sep 2022 (2 years ago)
T O’Neil
I have used Elite now for both sale and rentals. I found there fees sensible and there appointments to value and sell were punctual and friendly.
They created a family feel as apposed to the bigger chains which make you feel more like a number.
Janet was 10/10 in every aspect of the sale as was Alan.
The best yet, solicitors held up the sale date, however Janet made us feel confident that it would go through.
A big thumbs up.
Seller
30th Aug 2022 (2 years ago)
S Hadzidedic
Overall Elite Estates and Lettings were very professional and efficient in arranging viewing and informing about the property, and more so in the process of reference checking and contract signing. The staff was pleasant to communicate with. A small glitch would be that it took them several days to respond in certain cases, even to urgent inquiries. However, I would gladly choose them as letting agents again.
Update 2022.
I've used their contract renewal services for the past 3 years. They have been very efficient. Respond within a day. Contracts ready in a few days. Very fast service and pleasant to communicate with.
Tenant
26th Aug 2022 (2 years ago)
J Hardman
I had considered selling some time ago and Janet came out to see me then. She provided a valuation and there was no pressure at all to place the property on the market. Some time passed and given the contact I had initially I had no hesitation in asking Janet to come back and place my house on the market. Her and Alan have been professional throughout. Janet organised some viewings pretty much straight away and it was from one of those viewings that the interested party went on to buy the house. Janet's manner and service is always first class, she looked after me all the way and I would not hesitate recommending Elite if you have a property to sell. Thanks so much.
20th Jun 2022 (2 years ago)
D LI
Janet and Alan are very professional and efficient over the whole process.
22nd Sep 2021 (3 years ago)
A Donos
Janet has been an absolute catalyst throughout the whole sale process. Whenever we requested something from her, we received exactly what we where hoping for in no time! We are super happy with the house we bought but if we were to buy again in this area, we would know where to look first!
Buyer
14th Jul 2021 (3 years ago)
D Berry
Janet was amazing from start to finish in helping us buy our new home. She went above and beyond to help us whilst keeping in contact and keeping us updated at the same time. We couldn't have done it without her. Janet is a credit to the company. I would 100% recommend elite estates.
Buyer
24th Jun 2021 (3 years ago)
D Piercey
When I started this process I had no idea what I was doing being a first time buyer. My solicitor was unhelpful to say the least. The ordeal for me was stressful and sent my anxiety into overload and yet I consider myself lucky. As through all this there is one person who has consistently gone above and beyond to help and that is Janet Wilson. I cant thank her enough for all she has done and the term extra mile is minuscule when compared to how much she helped me. Elite Estate Agents dont just have a brilliant employee. Janet is also a wonderful person.
Buyer
26th Feb 2021 (3 years ago)
D Hardman
We would recommend Elite 100%. The service was always professional and although the sale took a little longer than we expected the guys never took their foot off the gas to market the property and spot opportunities, fantastic from start to finish. Would use again without hesitation. Massive thank you for all your help, Michelle and David
Seller
23rd Feb 2021 (3 years ago)
Anonymous Home Buyer
When I started this process I had no idea what I was doing being a first time buyer. My solicitor was unhelpful to say the least. The ordeal for me was stressful and sent my anxiety into overload and yet I consider myself lucky. As through all this there is one person who has consistently gone above and beyond to help and that is Janet Wilson. I cant thank her enough for all she has done and the term extra mile is minuscule when compared to how much she helped me. Elite Estate Agents dont just have a brilliant employee. Janet is also a wonderful person.
Buyer
17th Feb 2021 (3 years ago)
S gowland
Janet was fantastic from start to finish and as buyers we couldn't have wished for anyone better. She helped us secure our dream home. She kept us updated throughout and kept in touch regularly throughout the whole process up to and even after handing over the keys. She was very proactive in pushing things along and kept us more up to date with what was happening than our solicitors did. If anyone is looking to buy or sell, I wouldn't recommend anyone else!
Buyer
18th Jan 2021 (4 years ago)
A Burke
We used Elite to sell our home and our agent Janet was excellent , she went above and beyond . We chose Elite because they sell the house , they do all the viewings with the buyers and all the negotiating.
I believe leave it to the professionals , as most estate agents only refer potential buyers to you and leave you to show them around, and sell your own home.
Janet was friendly professional and knowledgeable. Communication was excellent and we would certainly recommend Elite
Seller
13th Nov 2020 (4 years ago)
J Oakes
Amazing service from Elite Estates and Lettings.
Janet was unbelievably professional and her communication throughout our house sale was brilliant, I would 100% recommend Elite Estates and Lettings.
Seller
13th Nov 2020 (4 years ago)
G Green
Excellent quality service from Elite Estates and Lettings and lovely staff, Alan was a very polite gentleman and had great communication they are very responsive, they matched us with the right property of our needs and I could not be happier, I would 100% recommend Elite Estates and Lettings.
15th Oct 2020 (4 years ago)
R K
Elite Estates and Lettings were proactive in marketing our property. Very knowledgeable, well informed about the local real estate situation. Their marketing brochure was superlative. They kept us informed on a regular basis.
Even though Elite's fees are a little higher than other agents, in the end, because of their success rates, we think their fees are worth it!
We wish to especially thank Janet who was friendly, efficient, helpful and prompt in responding to phone calls or emails.
We would strongly recommend Elite if you want to market your property. Elite succeeded where other well known estate agents didn't even though the others had marketed our property for longer!
Seller
10th Oct 2020 (4 years ago)
L Heron
I was delighted with the excellent service and attention from Elite Estate Agents. I have used various agents over the years but Elite have certainly given 100% and come out on top without a doubt.
Janet Wilson ( sales manager ) definitely went that extra mile from the valuation to handing over the keys on completion.
Janet was very efficient and professional , her marketing skills and knowledge were invaluable.
If you want a first class proactive service from an agent who is totally committed I highly recommend Elite.
Seller
1st Oct 2020 (4 years ago)
S wake
Wow wow wow that’s all I can say about this agent , above and beyond call of duty, nothing was too much, very personalised and well worth every penny , Thank You Janet x
13th May 2020 (4 years ago)
S Byrne
Great streamlined service, couldn’t have asked for a better estate agent for my move.
25th Apr 2020 (4 years ago)
P Burnett
I can recommend Elite Estates & Lettings without hesitation. They are exceptionally professional, experienced and knowledgeable of both the current market and the locality.
Janet Wilson, Elite's Sales Manager navigated my sale and purchase, which were components of a complex property chain, so expertly, that my move could take place as quickly and smoothly as possible.
Seller
20th Apr 2020 (4 years ago)
D Young
Amazing company and staff, sold my house in 2 weeks and can not fault them, Jan always goes the extra mile to achieve the end goal of selling or renting your home.
I would not use any other estate agent.
Seller
17th Apr 2020 (4 years ago)
S milburn
Janet very helpful and professional. My letting application was complete in less than 2 weeks. Highly recommended
Tenant
12th Feb 2020 (4 years ago)
T Musk
Janet Wilson , Sales Manager. Friendly, approachable and professional
11th Feb 2020 (4 years ago)
K Smyth
Very Poor agency and equally poor and not to be trusted owner (Alan). Having purchased a number of homes and rented, I have dealt with many estate agents. This one man shop should not be trusted with the biggest investment of your life. Please take up references before using Alan.
8th Jan 2020 (5 years ago)
A Brown
Everything was straightforward. No hassle. Viewing and subsequent purchase proceeded without incident. Janet Wilson was very helpful and supported throughout the process.
Buyer
8th Dec 2019 (5 years ago)
K Hudson
I would highly recommend Elite as an extremely professional service. Janet was a star and went above and beyond her role to deliver for all parties. Communication was prompt and supportive and at times I did wonder how Janet remained so cheerful - she is an absolute asset to the company.
5th Dec 2019 (5 years ago)
S Storey
This year we bought our first home together, through Elite. The service we received from Janet was first class, navigating a precarious chain and keeping the pressure on the various solicitors. Even after the sale she was more than happy to conduct contact with our vendors. Very happy, would use again.
Buyer
4th Dec 2019 (5 years ago)
skycrafts
Excellent service from Elite Estates and Lettings. They matched me with the right property I was looking for and put in a lot of work to make the purchase go through smoothly. Very helpful and professional. Would certainly recommend.
Buyer
3rd Dec 2019 (5 years ago)
A Puglisi
Alan was extremely professional and he provided excellent service.
He replied very quickly to my emails and we arranged a viewing in no time.
He assisted thoroughly during the whole renting process and he was available in solving some small issues with the fee payment.
The renting process was smooth, quick and efficient. I would definitely recommend.
Tenant
2nd Dec 2019 (5 years ago)
K Hill
Janet was superb, always enthusiastic and nothing was too much trouble. I feel sure that Janet's professionalism and outgoing personality played a big part in selling my house.
I would certainly recommend Elite and would definitely use them again.
Seller
2nd Dec 2019 (5 years ago)
G hall
We always get great service from Alan and Janet. They do all our residential lettings in Durham City and surrounds.
Landlord
15th Nov 2019 (5 years ago)
M WANG
good experience but the procedure is not very friendly to foreign student because we may not receive the visa very soon. nice apartment lettings! Alan is great.
Tenant
9th Oct 2019 (5 years ago)
N Johnson
Excellent service in marketing the property which resulted in the flat being taken by the first viewing. All subsequent checks and paperwork were managed seemingly.
Landlord
16th Sep 2019 (5 years ago)
G Harrop
Elite are the most professional agents I have ever dealt with, their marketing material and service is outstanding. Jan was extremely knowledgeable and aware of the wider market place, her experience is invaluable, all of which made her and Elite a pleasure to deal with and I wouldn’t place my property with a anyone else.
Seller
27th Aug 2019 (5 years ago)
G Corney
Absolutely furious this morning, waking up to a phone call from my partner at 9am saying Janet has given away our viewing slot at 10:30am because he couldn’t answer the phone at 8am, because he was at work!! He works overnights and doesn’t finish till 9am. Will not recommend and will definitely not view another house with them, they are meant to be helping us which should mean catering to the times we are available, today we are available from 9am that’s why I booked the viewing at 10:30am not 8am! So unprofessional.
25th Jun 2019 (5 years ago)
V Amuso
They always answer emails quickly and are very helpful to address any issues.
9th May 2019 (5 years ago)
J Skinner
We used Elite to sell Joys mothers home when she had to go into care. We chose them because of the first class service previously experienced when we downsized our home following our retiring from work. Again Elite, and especially Janet, came up with the goods efficiently, speedily and at competitive cost. We would not hesitate to recommend them or use them again.
Thanks Janet, Joy & John Skinner.
Seller
6th May 2019 (5 years ago)
S Bennett
Over the past year we have bought and sold using Elite. Janet was unfailingly helpful and efficient throughout both processes. Not having moved for over 30 years, she understood our needs from the beginning, was both kind and enthusiastic, and definitely went the extra mile when I needed support.
Seller
3rd May 2019 (5 years ago)
I Blatcher
Elite estates sold the house I bought. Janet answered questions quickly and did an excellent job for the vendor.
Buyer
1st May 2019 (5 years ago)
A Smith
Efficient and professional service. The process from viewing to moving in was straightforward and stress free. We would use the services of Elite Estates again.
17th Apr 2019 (5 years ago)
M Fessey
Elite Estates Provision of service was second to none in the Durham area. Their approach to selling our house was faultless from the get go with a marketing plan, brochures and excellent photographs which really brought our house to the market.
Janet’s enthusiasm and market knowledge was peerless and her engagement in showing our house to potential buyers was excellent. Her proactive approach and positive attitude during the sale process was incredibly reassuring.
Well done Elite Estates and exceptionally well done Janet!
Seller
11th Nov 2018 (6 years ago)
S Sadi
Really impressed with Elite Estates. They are a great balance of very personable and very professional. Janet was incredibly helpful throughout the purchase, responding almost immediately to all queries. This even continued after we had exchanged and had a bit of an issue with the keys. The purchase of our first home went very smoothly, in no small part thanks to Janet and the Elite team. Thank you!
Buyer
5th Nov 2018 (6 years ago)
K Lloyd
Elite have been absolutely wonderful throughout our rather rocky move. As we were moving 300 miles away from home, it was quite a daunting task but Alan was extremely helpful and got us all ready to move in to a property. Unfortunately, the tenant in the property refused to move 4 days before we were moving up. Through their dedication and fantastic customer service, Elite managed to find us somewhere else (which is even better than the first) even though it was not between us anymore as the landlord would be liable for our issue. Janet found us a beautiful house in a lovely location and we are so glad we chose a lettings agent who not only has a great response time but goes the extra mile for their clients.
Tenant
14th Oct 2018 (6 years ago)
B Schaper
From the first viewing until the handover of the house Elite Estates' service was competent and efficient. After having had some frustrating experiences with other estate agents in Durham and the UK this was a much welcome stressless change.
3rd Sep 2018 (6 years ago)
J DUNCAN
I have and would always recommend Elite to sell your home. You expect a professional service but the level of personal care and attention was not something I had come across before from an Estate Agency. There was never cause to chase for feedback and information, and every detail was followed through to completion. Thank you
Seller
31st Aug 2018 (6 years ago)
F Watson
Can't recommend Janet highly enough!!
We had our house on the market for a year and a half changing estate agents every 6 months due to poor service. Janet provided a much more personal approach which we felt was needed to sell our house.
The eventual buyers of our house had not even seen it on the market but had viewed a similar property in a different area. Janet recommended our property, did the viewing the next day herself and within half an hour of them leaving we had accepted a cash offer for only a few thousand below the asking price!
If you want an agent to actually show case and sell your property rather than let the internet do their job then Janet and Elite are the agents for you!
John & Fran
The Old Granary
Seller
30th Aug 2018 (6 years ago)
G John
Janet to the rescue! We had been in touch with several estate agents in Durham, and to be frank had been less than impressed by the level of service. One agent kept us waiting outside a property for 40 minutes, another sent us details that did not match our criteria, and a third was tardy in answering emails. However, Janet Wilson rescued Durham. House hunting became a pleasure She provided a mix of local expertise, sensed what appealed to us, and with her wonderfully sunny disposition provided an Elite service. It was rather sad for us that we eventually purchased a property through another agent and not her. I recommend her without reserve and would put business her way regardless of who she worked for. JN & AN.
30th Jul 2018 (6 years ago)
P Liver
These people are the most inadequate people i have ever had cause to talk too, they are not doing sellers any favors only themselves. use at your peril
26th Jul 2018 (6 years ago)
G Chapman
In Elite "we trust". We are so pleased we came across Elite Estates and Lettings for our house purchase. Right from the very start we could see that Elite Estates and Lettings was a very professional Company .The description and photographs that were published meant we did not even have to view the property, that speaks volumes for the precise and well detailed description of the property. The professionalism was backed up with the conversations we had with Janet, when Janet told us the house was like a showroom, we had no doubt in our minds that we made the right decision. Janet answered every question in a timely manner (and we had a lot), she understood we were in a different country and made every effort to keep us happy. I can safely say that Janet and the team at Elite Estates and Lettings went above and beyond our expectations to make our purchase as seamless as possible. Janet even kept our house keys safely locked up until our arrival in to the UK. Keep up the good work and I would have no hesitation in recommending Elite Estates and Lettings for any potential Clients or purchasers.
Buyer
4th Jul 2018 (6 years ago)
A Spence
This was without a doubt the most stress free house move we have experienced to date, and we have experienced quite a few over the years. Absolutely faultless service from Janet and Elite Estates, from making the first viewing appointment to completing the sale. 10/10 for professionalism and commitment to customer service, we genuinely could not have asked for more. Wholeheartedly recommended to all.
Seller
11th May 2018 (6 years ago)
K Duncan
Why use anyone else, you need to have trust in an estate agent and know that your best interests are at their heart not there own. Janet at Elite excelled in all areas of professionalism and care. Her and Elites approach to selling a house is second to none and they put the effort in, the rest I believe wait for Right Move to do it for them...
Seller
4th May 2018 (6 years ago)
A Strange
Great friendly fast and efficient service! Nothing was a problem and Janet could not do enough to help us buy our home!
Highly recommend!
Buyer
1st May 2018 (6 years ago)
G Carrillo
Highly recommended. We are sure that we will repeat the experience. Many thanks Elite for your help and professionally.
20th Apr 2018 (6 years ago)
? ????
It is really great to have agent like Elite. They really help you out with everything and they are doing their best for your settle. It is not forgettable what they have done for me.
16th Apr 2018 (6 years ago)
J Haughey
Bought a house through elite and they were absolutely amazing. Had issues with other party and Janet sorted it all. Very friendly and communication is second to none. Would recommend and use again.
Top class
Jamie and Laura
Buyer
5th Apr 2018 (6 years ago)
Max
I've rented through a lot of agencies in the north east that seam to only be out to get your Money, absolute first class service from Alan and the guys they're there when you need them.
Tenant
29th Mar 2018 (6 years ago)
C whalley
Elite were very efficient and professional. A small firm compared to the other estate agents we contacted; however they out shone the rest in personality and commitment. Janet is very enthusiastic and handles the whole sale; which is the key difference with Elite compared to the rest. This avoids communication errors and provides the buyer and vendor a reliable and effective agent who is always contactable.Janet goes the extra mile to achieve the sale. I would strongly recommend Elite Estate agents.
Seller
2nd Mar 2018 (6 years ago)
D Selby
First time using Elite Estates and Lettings. Extremely pleased with the experience. The agent was fantastic. Did a great job liaising between the vendor and buyer solicitors and the vendor and buyer themselves. Overall, I highly recommend the agency.
30th Nov 2017 (7 years ago)
J Potts
We first started using the services of Elite Estates in 2010 when we decided to rent out our family home for a period of 3 years. This was handled expertly by Alan Lowery who found us a lovely family who looked after our property well. He fully managed the contract and kept us informed on a regular basis. Great service!
In 2013 we once again called on Alan's expertise ,this time to sell a property for us. This went completed smoothly and we moved back into our family home.
In 2016 we decided to downsize to a bungalow and naturally we contacted Alan. He introduced us to Janet Wilson, Sales Manager - what a delight she is!!
Janet marketed our home with such knowledge and enthusiasm and was on hand at all times to keep not only us, but our eventual purchasers , up to date with the proceedings - very impressive! Our sale completed in August 2017
We have had experience of both Sales and Lettings with Elite Estates and we do - without doubt- fully recommend them.
Ken & Josie Potts
Seller
14th Nov 2017 (7 years ago)
K Shevills
We were really pleased that we chose Elite Estates to sell our property. Janet and Alan both came to meet us at our home at a time to suit us (outside of office hours) and were very professional and approachable. Janet handled the sale from start to finish, communicated with us and our buyers and was always available to do viewings and to update us. Elite made selling our house an easy and pleasant process.
Seller
23rd Oct 2017 (7 years ago)
D C
Fantastic 5 star support by Janet at Elite . Brilliant in going the extra mile ( and then some ) to make things happen . Also as a team Alan and Janet are great . Highly recommend working with them .. very professional , with a lovely personal touch .
20th Oct 2017 (7 years ago)
P Footer
Alan and all the staff were brilliant. We had a rather unusual situation in which we needed to rent a house whilst making a film and Alan in particular was absolutely brilliant and could not have been more helpful.
Tenant
14th Sep 2017 (7 years ago)
A elliott
We bought our home through Elite - Janet W was extremely professional throughout the process - from our initial viewing through to post move queries. We would recommend Elite and Janet to anyone
Buyer
14th Sep 2017 (7 years ago)
R Kennard
This agency was recommended to us by a family member. Specifically the lead agent Janet Wilson who soon impressed us with her positive and professional approach. Janet was our contact throughout. There was no separation of roles (valuation, viewings and sales progression) as in many agencies. She did it all! She also kept in touch with our buyers and the solicitors involved.She was quick to respond to any queries we had and made the whole process more agreeable as a consequence. I strongly recommend her and Elite Estates for your serious consideration.
Seller
28th Jul 2017 (7 years ago)
N Spencer
Great Service, fast, friendly and professional.
19th Jul 2017 (7 years ago)
H Lonsdale
We sold our house with elite estates. Janet the manger was very polite and we got on really well throughout the sale. We would definitely call her again if selling another house. Thanks for all your help.
Seller
15th Jul 2017 (7 years ago)
N N
Elite Estates and Lettings were very friendly and professional to deal with. I was happy to get my apartment through them and they answered all my concerns before renting. I highly recommend them from experience. Well done Elite Estates and keep it up!
Tenant
13th Jul 2017 (7 years ago)
S Racing
Alan and Janet were very helpful at every stage of the rental process and responded quickly to any questions. Thank you! Fergus MacLeod
Tenant
1st May 2017 (7 years ago)
S Colclough
After three estate agents had appraised my property I was debating which to choose. However, I rang Elite out of interest in one of their properties and ended up speaking with sales manager Janet. I was so impressed with her telephone manner and enthusiasm that I asked her to come and look at our property. I knew straight away that Elite was going to be the agent for us! Our house was under offer within a few days of going on sale and we accepted! Janet is very professional and has a tireless work ethic. Days off do not exist for her, she will do her very best to sell your home and get you the best price she possibly can while also being realistic. In short, pick Elite!
Seller
28th Jan 2017 (8 years ago)
M Verlet
We have found Elite Estate Agents to be fantastic in both Sales and Lettings. We bought a small flat and Janet, the sales manager, was always on hand and helpful and made the whole process quick and easy. We then found a great tenant very quickly and Alan the Director was extremely helpful in advising and helping us with the contract and inventory. We would highly recommend Elite whether your are buying, selling or letting! Thank you Alan, Janet, and all the team!
27th Jan 2017 (8 years ago)
G Cook
Alan took care of initially the rental then the sale of a bungallow in Esh Winning with minimum involvement from me personally.
He and Janet worked well in tandem to keep me informed of progress and viewings throught its time on the market and could be contacted easily for an update.
I would highly recommend their services and professionalism to anyone wishing to sell or rent their property out.
Seller
18th Dec 2016 (8 years ago)
B Williams
I switched to put our house on the market with Elite Estates after experiencing poor service from a previous agent resulting in very little interest from prospective buyers. The personalised customer service we received from Elite was excellent - they made us feel really at ease by offering my husband and I effective advice during this process. The team worked extremely hard to raise the profile of our property through an open day and excellent online marketing, resulting in an offer on our house within 3 weeks of Elite having our property on their books. They made what is often a stressful time of selling a house a smooth and hassle free process for us; we can't recommend Elite enough for those looking for an effective, knowledgeable and supportive estate agency to help with the sale of your house.
Seller
1st Dec 2016 (8 years ago)
A Mitchell
When my wife and I wanted to let out our house on a managed basis in 2013 we were highly recommended to Alan Lowery and Elite by friends. We have not been disappointed. The whole process has been and continues to be a positive and efficient experience. The preliminary discussions were easy and straightforward. Good tenants were found for our house even though our time scale was somewhat tight. The ongoing management is proceeding well. We have confidence and trust in the company which makes a lot of difference. In short we would say, to use a familiar phrase, 'it does exactly what it says on the tin'.
Landlord
10th Oct 2014 (10 years ago)
M A
Alan acted as the agent on a recent purchase and was extremely helpful.
Did not mind being contacted, even on a Sunday and always managed to arrange requests promptly. Highly recommend his services.
Buyer
8th Oct 2014 (10 years ago)
D Platt
Have dealt with Elite in regards to sales and lettings over a number of years. Excellent agent, with superb local knowledge at the top end of the housing market in the Durham and surrounding areas. Would definitiely recommend.
6th Oct 2014 (10 years ago)
S Ronchetti
We found Elite Estates provided a very straightforward and efficient service.
6th Oct 2014 (10 years ago)
C attey
Over the years, Elite have been the most successful agent at letting our properties, and achieving the best rents.
Landlord
29th Sep 2014 (10 years ago)
R Feria
Straightforward and very efficient service. Highly recommended.
26th Sep 2014 (10 years ago)
R Lear
Professional and effective estate agents!
24th Sep 2014 (10 years ago)
L horner
Agent pushed for money to be paid in full £2095.00 but did not get contract signed by home owner, subsequently the home owner changed their mind at the last minute and contacted us via text message on a bank holiday Sunday 5 days before we were due to move in. We had to be out of our current property and were left with nowhere to go, we had to pay a fortune for our furniture to be put into storage and were left with the option of splitting our family up and sleeping on various relatives sofas. Thanks Elite
Tenant
11th Sep 2012 (12 years ago)
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