I have found Carla, Rachael and Luke to be very professional, helpful and friendly. I have been kept in the loop at all times. My house sold within two weeks. I am a very satisfied customer ????
rented a property with this company, was told that the smell downstairs was due to the fact that the heating wasn't turned on for months and that after a few days it would go. this was in fact sewerage gasses which we then lived with for months after the plumber informed the company of his findings, after 6 months it got so bad that we couldn't live there any longer especially with 4 young children.
This company (Carla) also told us that we could decorate and put new carpets down as it was extremely dated and gave us the keys 2 weeks prior to moving in so we could get the work done.
As it wasn't in writing they are now trying to claim for decorating costs..I am disgusted that we lived in sewerage gasses for months, spent over £1,500 pounds on decorating the property before we moved in, and never once was we late in paying rent, and now they try to claim fees back....horrendous service, make sure you get everything in writing if you want to rent through this company..
After having several agents to give me a price it wasn't until Welvan had been that I could make up my mind who to sell through. Howard was very sympathetic to my situation and referred to my " home" which was most important to me. Thank you Welvan for your care, advice and professional approach to what was a very difficult time for me. Eucaristw Polu Eleni.
I just tried to book a viewing of a property and they asked me for my current address. Due to a very sensitive personal issue, I could not give my address details. I was then told that I had to provide my address otherwise I could not view the property. I explained again that this was a circumstance that I could not change. The advisor said that there was nothing that she could do. So I cancelled the viewing a put the phone down. If I was the owner of property then I would not be happy at all that a very potential cash buyer was sent away by the people who are paid to sell the property. Very poor. Do not use this agent to sell you property!
I have been carrying out Window & Door Repairs & Locksmithing work for One Stop for many years. They are a very professional company & its a pleasure being a contractor for them. Don Braidwood
I've have used 3 separate letting agencies during my years and an under and post graduate student in Swansea.
Never have I ever received such an obviously money grubbing deposit report at the end of a contract.
If you do, out of a necessity, rent from 1stop, I heartily recommend taking as many pictures of your room and the wider house as you can, to protect yourself from their attempts to get their hands on your bond at the end of the year.
Just wanted to say thank you for a great service. The team were all so helpful and friendly. Would highly recommend.
AVOID THRESHOLD AT ALL COSTS especially if you are a student. They don't do anything when they say they will and are never helpful if you ring up about a problem. If there are other student letting agents available I would strongly recommend you choose them instead as the Threshold team (if you can call them that) are unprofessional and frankly do not seem to care at all.