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© GetAgent Limited 2025
- Peter Alan - Neath
Peter Alan - Neath
Opens tomorrow at 9:00am
41 Alfred Street, SA11 1EH
Peter Alan Neath are an estate agent in Neath. They mainly list properties in SA11, SA10 and SA12. Over the last 6 months, they've listed 149 properties, with 79 currently on the market. Most of the properties listed have 3 bedrooms. They list properties for sale on Zoopla and Rightmove.
Opening hours
- Monday 9:00am - 6:00pm
- Tuesday 9:00am - 6:00pm
- Wednesday 9:00am - 6:00pm
- Thursday 9:00am - 6:00pm
- Friday 9:00am - 6:00pm
- Saturday 9:00am - 5:00pm
- Sunday Closed
View all details
Peter Alan - Neath Reviews (100)
Have you used this agent?
72%
8%
1%
0%
19%
All (100)
Seller (23)
Buyer (8)
Landlord (12)
Tenant (14)
General (43)
A Thomas
We have used Peter Alan in Neath to avt as our agent on both sale and purchase of properties and have been excellent to deal with so far
Seller
4th Jun 2025 (5 weeks ago)
E Roberts
Great experience with Peter Alan Neath - they were the agent in a house I purchased in May 2025. Always quick to respond over phone and email and in arranging viewings. I would recommend them as an estate agent in the Neath area.
Buyer
21st May 2025 (7 weeks ago)
Anonymous Homeseller
Pleasant and helpful staff who communicated regularly and effectively.
Seller
13th Mar 2025 (17 weeks ago)
Anonymous Homeseller
Really pleased with the service and professional service
Seller
8th Dec 2024 (7 mo. ago)
A Penney
Excellent service by Peter Alan Neath
Especially jack , Jessica and Shannon at the office in Neath. Extremely knowledgeable about their field .
Shauna who deals with houses once under offer was amazing up to when the house was sold . Very helpful and kept us informed up to completion.
Everyone was very understanding and supportive when my dad passed easy very suddenly.
Thank you all .
Seller
10th Oct 2024 (8 mo. ago)
R Mathias
Very professional service - showed me around the house with no sales pressure, just let me view & take it all in, which was brilliant Very helpful when I had a few questions - highly recommend.
23rd Sep 2024 (9 mo. ago)
A Curtis
Absolutely shocking customer service, avoid!
No show at house viewing.
Booked a house viewing with Peter Alan for yesterday. They rang the morning of, to change the viewing time to 15 minutes earlier, which was fine. No one showed up, we waited over half an hour just incase someone showed up at the original booking time.
Me and my partner booked the day off work for house viewings, this was an absolute waste of time and we haven't been able to view the house.
We still haven't heard anything off them, no attempt to contact us and no apology or excuse. Will definitely not be using them to purchase a house.
17th Sep 2024 (9 mo. ago)
R allen
Waited almost a week to view a property. When we we met the agent, she let us into the property. We were confronted by three men who claimed that they were doing work on the house. Oddly, no sign of any tools. A double mattress was on the floor of the lounge. Obviously they were sleeping in the property. The property was shown as empty by the photographs on the listing. Three men were walking around on their phones and taking no notice of us. I felt that I had walked into a doss house. I complained to Peter Alan head office and asked for an explanation, despite Thier promises to ring me back, they didn't. What a shower of agent's they are. Do yourself a favour, avoid Peter Alan like the plague.
11th Sep 2024 (9 mo. ago)
Anonymous Homeseller
Very bad in returning calls/emails. Not very thorough viewings.
Seller
2nd Sep 2024 (10 mo. ago)
O WILLIAMS
Buyers and sellers beware.
First viewing with Peter Alan neath was terrible. We were left to roam alone and had no questions answered.
We were pushed into making an offer the next day which was a Friday and told that that we needed to make a final offer... despite being told in the same call that more viewings were taking place over the weekend. I was assured that Peter Alan would call me on Monday which was supposedly now the true final offer day. I made it clear to call myself and not my partner due to her health conditions.
I received a call from Peter Alan in the morning during working hours to collect the same information that was collected on Friday about my buying position. I was once again told I would be contacted for my final offer later on and once again I requested that I be contacted as the stress may make my partner's health conditions worse.
Low and behold, Peter Alan tried to contact my partner and pressure sold her into giving a final offer. She refused and told them to call me directly as discussed previously. I did not receive any calls even though I had my phone with me all day to be ready. 20 minutes later, she received an email saying that the buyer has accepted another offer.
I think Peter Alan should brush up on the FCA rules which they are bound by.
Treating customers fairly... That's a no.
Pressure selling, definitely broke that rule. A complete disregard for vulnerable customers... I could go on.
Simply put, if you're selling... You won't get the best price as they are too keen to get any sale. If you're buying, beware of all the lies and get ready for them to waste your time with repeated questions about your buying position without the chance to put in an offer within a reasonable timeframe.
Thanks for wasting my time!
Buyer
12th Aug 2024 (10 mo. ago)
D jones
Great service so far, Shannon’s brilliant with all our viewings and relaying all feedback from them, wouldn’t want anyone else showing people around the house. Her, Erin and Jess are all really helpful and friendly and to keep us up to date on how our listing is doing.
Seller
22nd Jun 2024 (1 year ago)
R Davies
I used Peter Alan to sell my property. They helped me through the process of selling my through an auction. They were professional and guided me through the process. They handled all the viewings at my property. If you are thinking or need to sell your property at auction, I found Peter Alan a perfect fit for me.
Seller
29th May 2024 (1 year ago)
R Williams
Forcing viewings of other uninteresting properties to view properties I'm actually interested in
12th Mar 2024 (1 year ago)
Anonymous Homeseller
Great people to work with
Seller
6th Jan 2024 (1 year ago)
J Sharpe
Highly recommend, we had viewings with Nicole for a couple of properties and she answered all our questions being very patient as we had many. She made us feel very welcome, would definitely use Peter Alan again
29th Nov 2023 (1 year ago)
K Mcfarland
Erin was fabulous when she showed me a property I was interested in. Did not make me feel rushed at all, even though it was after 5pm. Answered all my questions & was lovely.
17th Nov 2023 (1 year ago)
L Phillips
Very professional.
12th Nov 2023 (1 year ago)
E Draper
Erin was fab. So friendly and great communication. She did not make me feel rushed during viewings which was so helpful. Very kind and lovely.
9th Nov 2023 (1 year ago)
R Taylor
Friendly and professional service with prompt call backs and assistance from both Erin and Jess at the Neath Branch. Erin even went out of her way to go through their catalogue and short list / e-mail me the most suitable properties for my tastes and budget. Very helpful indeed, 5 star service! Thankyou Guys.
7th Nov 2023 (1 year ago)
J Fitzgerald
Absolutely wonderful customer service and engagement from Rhiannon at the Neath branch, it was like having a member of the family at my Mums house doing the appraisal, really personable and a pleasure to deal with.
Seller
3rd Oct 2023 (1 year ago)
O Brooks
Had a fantastic viewing with Sophie who was very welcoming and informative, also braving the Welsh rain to show off the garden!
21st Sep 2023 (1 year ago)
O Pavey
I can highly recommend the team at Peter Alan Neath. Especially Jack and Sophie who were both so professional whilst conducting a viewing with me, with their expert knowledge I decided there and then to buy the property!. It was a pleasure dealing with them both.
Buyer
5th Sep 2023 (1 year ago)
M Harding
The young lady who accompanied us viewing the house checked the appointment, ensured we knew when she would arrive and was cheerful and polite. Erin did not make us feel at all rushed, we could take all the time required.
15th Aug 2023 (1 year ago)
S Powell
Big thanks to Jess and the team at the Neath branch, so helpful in securing our forever home and selling our property. Massive thanks to Shauna for all your help through the sale and putting up with me panicking. Really do recommend to anyone
Seller
12th Aug 2023 (1 year ago)
M Jaricha
From the first day i started to look for accomodation, i spoke with Urszula over the phone, she was very lovely, patient and very helpful. She made sure to get back to me. She also offered to help when i didnt understand. Thank you very much Peter Allan Neath.
11th Aug 2023 (1 year ago)
Anonymous Homeseller
Not yet complete but so far so good
Seller
5th Aug 2023 (1 year ago)
S Evans
Peter Alan - I would highly recommend.
The staff I was in contact with were very professional and thorough . Thanks to Rhiannon, Jade, Jack,Simon, Jess and Shauna. 10/10.
Many Thanks
21st Jul 2023 (1 year ago)
Anonymous Homeseller
Excellent service with friendly approachable staff.
Seller
15th Jul 2023 (1 year ago)
Anonymous Homeseller
Very helpful
Seller
20th Jun 2023 (2 years ago)
R Evans
Every home mover should have a Shauna Rees. Shauna was there every step of the way to help with our move. Shauna was on hand to answer our queries as well offering help and advice. We don't think we could have done it without her. Her professionalism was outstanding. Thank you Shauna, you are a Star, 5 actually.
12th May 2023 (2 years ago)
V Kurdi
I was a tenant of one of the properties which they were managing and this is my experience:
They never are in your side if you are a tenant.
If you value your money and you time never choose them because will be disappointed as I did.
Tenant
11th May 2023 (2 years ago)
Anonymous Homeseller
This estate agent lost one key, then would not return another when I requested. They used heavy handed sales techniques to pressurise me to reduce my property price to an unrealistic price for me. They then ended my contract without informing me. They were shocking uncaring and unprofessional, and denied me the right to make a complaint when I asked for this information. Disgusting!!!!
Seller
30th Apr 2023 (2 years ago)
J Tupman
I have viewed many houses in last 12 months but my experience with Jade from Peter Alan was excellent!
2nd Feb 2023 (2 years ago)
M Howell
I am very pleased with the service and professionalism provided by the Neath Branch rental team when dealing with my rental property, especially Urszula Figura who was very helpful dealing with my enquiries and getting the new tenant settle into the property
I would highly recommend using
Peter Alan and the team.
Landlord
17th Jan 2023 (2 years ago)
D Charles
Summer is a lovely friendly and very helpful person, Thank you so much for showing me around the houses and explaining everything I had ast. Very happy with her help. ????
19th Oct 2022 (2 years ago)
D Tompkins
Perfect...Great communications both pre and post viewing. Highly focused, very diplomatic and sensitive to both our viewing needs and the needs of the owner. For a viewing in an area in which we were totally unfamiliar it was perfect. Many thx much appreciated
18th Oct 2022 (2 years ago)
K Davies
Rang to enquire about a property to let as I was on a very tight deadline and needed somewhere asap. Ross advised me that there was a different property to my initial enquiry which would be more suited to me. Arranged a viewing that day and he was right. Great property, speed of getting documents sent over to me and liasing with the landlord was seamless.
Absolutely delighted with the service provided from Ross and can’t praise him enough.
I must add that prior to that I had been ringing different Peter Alan’s in the area and had received no help in my desperate search for a house.
Tenant
10th Oct 2022 (2 years ago)
Anonymous Landlord
Ursula Figaro dealt with us. I’m very impressed with her professionalism and speedy correspondence. I’ll definitely recommend ????
Landlord
20th Sep 2022 (2 years ago)
L Kezzer
Simply not worth the stress.
Rented a flat from them which 3 months later decided to be sold and we as tenants were expected to sell the flat by taking time off work to attend various appointments. They pretended to do a flat inspection which was actually a secret valuation. Randomly being contacted by people about the flat to arrange meetings without any prior knowledge they've been contacted and having my number thrown at multiple random companies who want to survey other properties, not even the flat I lived in. After being asked to leave 2 months early from the initial end of tenancy I have been waiting 3 months for my final meter readings which I don't have access to and Peter Alan need to arrange. I have contacted countless times and each time it is ignored, forgotten about, and they never once ring to update as they say they would. Not to mention they'll happily oet you move into a botched flat and complain that there's "dust" in the property a month after you move out when they finally get to doing the inspection.
The only positive from this is it made sure I never want to rent again in my life so put all effort into buying a house simply because of dealing with Peter Alan
29th Jul 2022 (2 years ago)
H Boaden
We had a series of house-viewings with several different estate agencies. Peter Alan's agent Summer Cavanagh gave such a good house-viewing that I thought it deserved recognition.
Me and my partner are first time buyers. At every other viewing, the agents opened up and stood well clear while we looked through. Summer greeted us with friendly enthusiasm, despite what must have been a tiring week through the heatwave. She stood back while we looked round, but as I spoke with her afterwards, she engaged in conversation and gave some more information on the property.
Summer showed more of her personality that helped us feel at ease. This was by far our most pleasant experience. You know they must be a good agent if the house-viewing experience is the best regardless of which house we preferred.
27th Jul 2022 (2 years ago)
C Goldup
Superb service from Summer and Rhiannon and the team at Peter Alan Neath in helping me find my home. They’re professional, friendly, helpful and knowledgeable. They listen to customer needs (I’m purchasing) and are really pro-active in finding what it is you're looking for. Highly recommended.
26th Jul 2022 (2 years ago)
J Mason
Thank you for prompt effective communication and thank you for getting above the asking price. All that helped are welcome, Jade got the job done a great team effort. will recommend to all.
23rd Jul 2022 (2 years ago)
B Sims
AVOID. Had a brilliant agent helping us through the moving process, even though it was almost impossible to get anything sorted with this company. Once we got in to the property, they immediately began ignoring us. The flat was in absolutely shocking condition, but apparently that was up to us and not their problem. With other complaints, they kept telling us complaints were being chased up, landlord had been contacted, and someone would be out to look at it. We came to find out that no one had been contacted in the first place. Although outlined in the contract, they blamed all issues in the building on residents and tried to deny responsibility. Thankfully we had an amazing landlord to help out instead of this company. Please avoid at all costs if you want to live smoothly and want a company that helps out like they agreed to in the contract.
7th Jul 2022 (3 years ago)
C Dicks
Just bought our first home with these guys and they couldn't have made it any easier. Communication was fantastic and always there to help. Rhiannon, Jade and Kirsty are a great team. Well done guys and thank you.
17th Jun 2022 (3 years ago)
Steve
We have been dealing with the Neath office whilst looking for a property to buy, and have been very impressed by the professional and helpful staff there. In particular, Rhiannon has been exceptionally helpful and we very much appreciate her informative, friendly and knowledgeable approach.
15th Jun 2022 (3 years ago)
C Higgins
I can only speak from a buyer's perspective but Peter Alan, Neath were brilliant to deal with. I had booked viewings for a couple of houses and Rhiannon was very knowledgeable and friendly throughout both viewings. The current housing market is quite frankly a nightmare and reaching estate agents has been a challenge, but every message I left was responded to, and Rhiannon was very kind when our offer for one property was rejected. I couldn't recommend Peter Alan, Neath more, and should you have any dealings with Rhiannon Lucas, you are in safe hands.
Buyer
12th May 2022 (3 years ago)
J Lewis
Helpful and professional.
15th Mar 2022 (3 years ago)
C Thomas
Absolutely appalling they cancelled out valuation without notification we have lost a full day's work because of this poor customer service.
Seller
23rd Feb 2022 (3 years ago)
M rabito
No good
10th Dec 2021 (3 years ago)
K Bracken
Have used PA several times to let my property. Asked them to do the checkout for existing tenant and paid over £100 only to discover that the property had not been fully checked and photographed when the new tenant moved in. So now the document is worthless. Have complained but got a an inaccurate response which I replied to not heard from them since. AVOID
Landlord
12th Sep 2021 (3 years ago)
L Davies
Kim Wilkes, at Peter Alan Neath Office, is brilliant! She is incredibly helpful and efficient. Nothing is too much trouble. She filled me with confidence that moving home would be hassle-free! I can't recommend Kim or
Peter Alan Neath Office enough! I wish I had found you sooner!
27th Aug 2021 (3 years ago)
J Jones
Peter Alan “Neath Branch” all the staff I have spoken to are fabulous, very professional and approachable.
I met Simon for my house valuation I was a bit anxious someone new in the house.
No need for me to be anxious as Simon was very nice, professional answered all my questions as Simon said “ ask all the questions you want”.
Simon made us feel relaxed and very happy that we chose Peter Alan for a valuation, because Simon was so professional at the end of the valuation I did say to Simon to send all paperwork ASAP as I have chosen Peter Alan to market my property.
I have also met Mike the photographer he took all the necessary pictures plus completed virtual video, floor plan, very professional, friendly, chatty man.
Mike explained how and why he will take different shots. I must say it is all very interesting.
We are very happy with Peter Alan and special thank you to Simon and Mike.
Seller
19th Aug 2021 (3 years ago)
F Sam
They didn't show up.
17th Aug 2021 (3 years ago)
C Williams
Ive been looking for rental properties for me and my family. Ross always keeps me updated on any new properties always friendly and understanding he takes the stress out of property hunting. thank you for your help!
Tenant
5th Aug 2021 (3 years ago)
J knight
After having my house on the market for over a year with another agent, minus 5 months for lockdown, I decided to change to Peter Alan and my first 3 viewings I had 3 offers. Great service, great staff and great communication. Can't recommend them enough. ????
Seller
4th Aug 2021 (3 years ago)
M Lee
Kim Wilkes and Ross Maloney from the Peter Alan Lettings team were super helpful throughout the whole rental process. Friendly, professional and a pleasure to communicate with. We really recommend them both!
Landlord
19th Jul 2021 (3 years ago)
Anonymous Homeseller
The Agent was fabulous, she did not pressurise us or was overwhelming. She was knowledgeable and helpful.
Seller
14th Jul 2021 (3 years ago)
M Davies
Used peter Alan for years and recommended them to a good friend and his fiancée a couple of weeks ago who both needed to sell and buy together . Always found them professional, mature and hard working however both of the properties were valued very low in fact way below what other agents valued them at . I was shocked to hear it was a young girl with very little confidence about what she was saying when talking about price and got high rate when told the value was a lot lower than other agents . Not very professional sending out youngsters to value properties who clearly have no clue in what they are talking about and would rather have an argument and snap at home owners . Come on peter Alan don’t let your standers slip .very disappointed to say the least .
Seller
7th Apr 2021 (4 years ago)
P williams
Really great service from Kim and the team. Very helpful and excellent knowledge base. Delivering professional personal service and always goes the extra mile to help and support.
1st Apr 2021 (4 years ago)
E Colarusso
Excellent service received from Kim Wilkes at Peter Alan letting agents, Neath. Kim provided excellent communication skills, keeping us up to date by phone and email at all times throughout the whole rental process.
Highly recommended!
Landlord
23rd Mar 2021 (4 years ago)
C Hosken
Very pleased with the service provided and continues to provide. Kim Wilkes in lettings, from start to finish, is totally professional in all that she does, keeps me up to date on progress and generally keeps my mind at ease with all associated with letting my property. Cant recommend the service enough. Top Class! :)
Landlord
19th Mar 2021 (4 years ago)
L Lloyd
Kim Wilkes in rentals is absolutely amazing!
I must have spoken to every single estate agent in Swansea on my journey to finding a rental and not one comes half as close as Kim in Perter Allen. She has helped me no end and has always been there when I have had any questions.
Everybody’s position is different and unlike all other estate agents, Kim truly cares and wants to help people find a property. She is extremely down to earth and doesn’t give you any bullS**t, like others do.
I hope that the Directors of Peter Allen see my review as I’m sure everyone else would agree, she is an absolute credit to the company.
Kim Wilkes makes the rental department in Neath.
Without any doubt, if it wasn’t for Kim I wouldn’t be able to move forward with my life. I owe Kim a lot.
Lloyd P
Tenant
17th Mar 2021 (4 years ago)
J Haggett
Kim did a great job of finding me a tenant quickly and efficiently. Would reccomend to other landlords looking to let their properties.
Landlord
16th Mar 2021 (4 years ago)
K morgan
Right from the start I have been in constant contact with Kim from Peter Alan, Neath. They as a whole have been very fast replying to any questions I have as well as explaining the process to me. The property I am interested in is of a very high standard and they have made sure all the correct legal 'boxes' have been ticked before letting it. I would highly recommend them to anyone looking to rent/buy as the service they have given to myself is second to none. I'm not the only one sending high reviews as talking with others I now know are renting through Peter Alan have all said very similar if not the same as I have just said. Great work guys, you've gone above and beyond for me and many others, for this we thank you very much.
14th Mar 2021 (4 years ago)
Anonymous Tenant
Excellent and friendly service . Kim went overboard to help us move using her own time on her Xmas holidays. Simply the Best.
Tenant
11th Mar 2021 (4 years ago)
J Davies
Excellent service from Kim Wilkes from Peter Alan, Neath office. I received a professional service with clear and open communication whilst securing a rental property during a Turbulent time in my personal life. Would certainly recommend and definitely use again. Many thanks.
Tenant
8th Mar 2021 (4 years ago)
E Wellington
I approached Peter alan in search of a property to let , a lovely lady called Kim in the letting department managed to find us a property ideal for our needs, the whole process was swift and professional even though we had so many restrictions due to covid rules.. I would recommend Peter alan and Kim to anyone looking to let a property ...
Landlord
5th Mar 2021 (4 years ago)
H oneill
This was my first experience of renting a house with Peter Alan. Kim Wilkes was extremely helpful and assisted me right through the rental process. She stayed in touch with me every step of the way. Would highly recommend to others
Tenant
5th Mar 2021 (4 years ago)
C Bee
Don't know never been there!
3rd Mar 2021 (4 years ago)
S Howells
My mother recently used Peter Alan Neath to relocate closer to me and my children, the estate agent we had, Kim went above and beyond to help my mother, she made the process so easy for her, we couldn't be more grateful
10th Feb 2021 (4 years ago)
C Stroud
My partner and I had a house viewing in Skewen.
Christine met us at the property and was amazing start to finish.
She was very helpful and answered all the questions we asked her.
She was polite and professional, an excellent example of who you'd want representing the company. Thank you Christine, we look forward to more viewings with you.
9th Feb 2021 (4 years ago)
M O'Hara
My previous estate agents (managing my last property) were not as helpful as they might have been. But it was a different matter when I decided to move to Neath. Everything was handled efficiently by Peter Alan and the move went smoothly. My point of contact was Kim Wilkes and, over the past couple of months, she has helped me settle in to the new property; tackling any problems I may have had - very few, I must admit. It is a pleasure to deal with her and I know she's always there if I need assistance; especially at my time of life. Therefore, I would not hesitate to recommend Peter Alan.
Tenant
6th Feb 2021 (4 years ago)
Anonymous Tenant
We've had a fantastic experience using the Peter Alan Neath to move house. Professional and prompt communication throughout, from Kim Wilkes.
We were kept informed throughout the entire process, both by email and phone, and any queries we had were answered promptly. A breath of fresh air which made this process easy.
Tenant
4th Dec 2020 (4 years ago)
D Almeida
I was a customer of this company for 5 years, I can say that after being able to rent everything becomes a problem. They do not answer calls and phone calls, if we need something they ask to call the Cardiff central who never know what is really going on, I spent 7 months without a fire alarm, two months without heating. When you try to go to the agency to talk to the people who work there, always different people, they never know what they are talking about. You never have concrete answers, you are always on the side of the landlord, even if you have proof that you are right. Worst experience I had especially when returning the deposit, they never even returned the person proving and contesting the facts. I don't advise Neath's office to anyone.
Tenant
9th Nov 2020 (4 years ago)
R Smith
This was my first time using Peter Alan and I must say I am very pleased with their service! They communicated very well and always responded quickly to my emails and phone calls. My point of contact was Kim Wilkes, she kept me up to speed every step of the way, very professional, friendly and courteous. She help me with a few issue that popped up and made the whole process for rental a very easy and simple one. Highly recommended!
Landlord
1st Nov 2020 (4 years ago)
C thomas
I would like to thank Peter Alan Neath for taking property buying back to the Gazumping days of the 1980s. After a price has been agreed by the Vendor, it is unacceptable to allow further viewings to take place. This together with the greed of individuals has resulted in a flashback to the bad old days. Totally unprofessional.
Buyer
1st Oct 2020 (4 years ago)
L Christensen
Kim is a delight to deal with. Everything handled very easily and professionally. Excellent service.
26th Sep 2020 (4 years ago)
L hughes
Cannot thank Peter Alan enough for taking care of the sale of my house. Went above and beyhond expectation. Simon (branch manager) delivered everything that he promised and is very friendly and professional. If you are ever considering but are unsure about auctioning your home and not selling it in the traditional sense Peter Alan and Diane at All Wales Auction will guide you through the entire process and will be with you every step of the way. We had great results!
Seller
21st Sep 2020 (4 years ago)
A Morgan
We listed a house with Peter Alan in February 2020. Then lockdown happened! After lockdown I was contacted by one of the Peter Alan team to inform me that they now had a new way of selling houses, through an auction agency called 'I am sold' Peter Alan informed me that this was the best way to sell out property and that he could guarantee us well over market value, we agreed to this process and he put us in contact with I am sold. Since going with this company we have been lied to numerous times, told that house prices have gone down since lockdown (checked with our solicitor and 3 other estate agents who told us this was lies). All because they were trying to sell the house to the same man who had offered us asking price before lockdown and was now trying to get the house for £20k less. I was absolutely furious, contacted Peter Alan who told me it was nothing to do with them but got the contract with I am sold cancelled anyway. We have now decided to go with a different estate agent as we have completely lost trust in Peter alan. Today I have asked Peter Alan if they would reimburse the money we paid for photographs of the house as a goodwill gesture, was told no as it's nothing to do with Peter Alan!!! I am absolutely fuming, no customer service skills whatsoever. Beware when looking to sell a property, as its looks like they will try and get a properties value down as much as possible, just to sell to developers they work with on a regular basis!
Seller
28th Jul 2020 (4 years ago)
P Freeman
Have used Peter Alan for rental management and also property purchases over the years. All staff very helpful and professional. Special mention to Katie who is super efficient and also to Kim who helped complete a new tenant contract in the carnage pre lockdown!
4th Jun 2020 (5 years ago)
T Hunt
Just completed buying a property through Peter Alan at the Neath branch.
From start to finish we have received excellent service from the team based there. Communication is always key in business and this firms communication is spot on.
Everyone works together as a team. They answer the phone quickly, pass on messages, reply to messages, arrive at appointments on time and go the extra mile to move things on.
Thank you Kelly-Louise, Ashley, Dominique and Christine. Plus those of you we have met but forgotten your names!
Carry on doing what you do so well. It has been a pleasure dealing with you all
Trish and Barrie
any area k
Buyer
13th Nov 2019 (5 years ago)
D Y
As per all agents in the property process they are leeches. Fine if you're a landlord. Woe betide you're a tenant.
Remember, we are you're clients. Not a cash cow
Tenant
27th Oct 2019 (5 years ago)
T Capital
We have bought, sold and rented houses with Peter Alan they have been Amazing. Great team that work together to get things done. Very proactive rather than reactive. We will use again.
22nd Oct 2019 (5 years ago)
R (Ryft)
Peter Alan are hands down the best estate agency I have dealt with - and I should know, after 8 weeks of searching for the right property! I approached them with low expectation at first, after so many disappointing customer experiences with other agencies but they treated me like a person, not a credit score number. Catherine Wood was superb in handling our application - very helpful and accommodating from the first viewing right through to moving day. Very pleased with the whole service. Highly recommend.
Tenant
3rd Oct 2019 (5 years ago)
Amy
We’ve had a great experience finding our home with Peter Alan. Catherine always kept us informed about what was happening, and was very efficient with the admin. Thanks to both Catherine and David for all your help.
Buyer
18th Sep 2019 (5 years ago)
S Jones
Excellent service through whole process of selling our home.
Hayley did a great job, ensuring a quick sale.
Kelly’s patience and attention to detail made a difficult process as easy as possible, ensuring we were kept upto date throughout.
Would highly recommend!
Seller
12th Sep 2019 (5 years ago)
Rhian
I have recently sold a property with Peter Alan Neath.
The service they provided was professional competent and efficient,
I was particularly impressed with Kelly-Louise who was helpful, informative and regularly communicated any updates with me throughout the whole process.
Seller
12th Sep 2019 (5 years ago)
J Hetherington
Peter Alan have provided a first class service in general preparation advise, finding and vetting a tenant very quickly and completing the contract process. As a landlord I would certainly recommend them.
Landlord
10th Sep 2019 (5 years ago)
B Newsome
Peter Alan helped me get my house let really quickly. Cath and David's professional advice was invaluable. From informing me of all the legal requirements such as registering myself and the house with rent smart wales to organising the gas safety certificate and advising on landlord insurance considerations. They built a great relationship with my new tenant and helped iron out any misconceptions that occurred on both sides sensitively and professionally. I would definitely recommend their services.
Landlord
5th Sep 2019 (5 years ago)
K Morgan
Fab customer service, they get everything done quickly & with no hassle. Thanks so much Catherine Wood, I love my new place ????????
4th Sep 2019 (5 years ago)
N williams
Very good. Brill at chasing up our solicitors when they started ignoring my calls.
23rd Aug 2019 (5 years ago)
MrGall
Absolute pleasure to do business with Peter Alan of Neath Aaron delt with our mortgage with a professional manner and explained everything to us, made first time buying very easy. Kelly was the backbone between communicating with our conveyer to make the process less stressful. Thank you Peter Alan of Neath!
Buyer
29th Jul 2019 (5 years ago)
J Emery
Hi the service we have had for our move has been outstanding thanks to Katie and Catherine they were always pleaseant and cheerful but yet so professional too.many other agents have a lot to aspire too keep up the good work I would recommend you to anyone and anyone who knows me knows not to take that lightly I rarely praise anyone.thanks for all your help don't know where we would be without you jeff
8th Mar 2019 (6 years ago)
Woodlandman
Have recently decided to rent our property, and our dealings with the lettings dept in Peter Alan, Neath has been excellent, the help and advise we received from Catherine and especially Katie has been first class.
Nothing but polite and courteous service at times. Communication has been speedy and professional.
Can't recommend them highly enough.
Landlord
22nd Feb 2019 (6 years ago)
K Bond
Very friendly and professional. Quick with responses and extremely helpful.
Would definitely recommend
5th Feb 2019 (6 years ago)
A Wilsher
The lettings dept in Peter Alan, Neath.
Absolutely first class service.
Nothing but excellent, polite and courteous service at a difficult time for me.
Can't recommend highly enough. Thank you.
20th Dec 2018 (6 years ago)
K smith
I have been over 2 weeks with no hot water in a rented property I pay nearly £1,000 a month for
Tenant
24th Nov 2018 (6 years ago)
K Fry
Great service, made moving into my first flat nice and easy.
Tenant
16th Nov 2018 (6 years ago)
M Wintle
We opted to use Aaron Keefe at the Neath branch to help us with finding our next mortgage , professional service delivered by him from start to finish and made the whole stressful process a walk in the park , would definitely recommend !
27th Sep 2018 (6 years ago)
D Monticelli
Good reliable agent
11th Jul 2017 (7 years ago)
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