I put my house on with Darlows in Merthyr and the service was fantastic. Stephen explained everything so clearly and was so professional. Would definitely recommend them.
Made an appointment for them to call to value my property at 5pm today. By 5.20pm no show. Phoned them up and they said they'd had "diary problems" then told me it was booked for next week!! I know it wasn't next week as we aren't even here. Totally unprofessional. Wasted my time. My husband had finished work early to be here so wasted his time too. Going to a company who can work a diary and show up and be more professional.
a viewing was booked for 2.30pm. we turned up 15 minutes early and waited, and waited, and waited. after waiting untill 3.00pm in the blistering heat wave we have just experienced we decided to call the office to see what was happening.after a very abrupt conversation with a very rude receptionist/office worker we found out that the agents car had " broken down ". at 3.15pm one hour later after we turned up we phoned again and spoke to the very rude office worker again. after being stood in the heat for an hour the least they could of done is apologised for the delay, but no, she didn`t, she even hung up the phone in mid conversation. PLEASE have nothing to do with this company
In dealing with this realtor, serious inquiries need not apply.
All will seem well in the beginning but after you have given them your money, and wait patiently for an actual move in date.... you had better have an unlimited amount of time for this to actually happen. (We are talking many many months.)
I highly recommend you look elsewhere. ~ I would never again try to do business with these folk or anyone associated with them..
I have had the pleasure of selling two properties with Paula, both sold in the first couple of days of being on the market.
Paula, Rowena and Jayne were fantastic. Professional, great communication but also friendly and caring which helped me through a stressful time.
Highly recommended, five star estate agents!
Bought my first home with Astleys in Neath branch. All the girls there were super friendly and very helpful especially Paula Cole, my house toke over a year to buy as I was waiting for builder to build it but Paula was there from start to finish even after work hours she was there to help. I can’t thank her enough! She’s someone that gets the job done and someone you can trust with your life. If your reading this Paula thanks for everything and all your superb help. You are one in a million and all the girl’s in the office too, you are all very helpful and very nice people, best wishes to you all.
Everything well, professional service, fast, cheap. Good communication.
I just tried to book a viewing of a property and they asked me for my current address. Due to a very sensitive personal issue, I could not give my address details. I was then told that I had to provide my address otherwise I could not view the property. I explained again that this was a circumstance that I could not change. The advisor said that there was nothing that she could do. So I cancelled the viewing a put the phone down. If I was the owner of property then I would not be happy at all that a very potential cash buyer was sent away by the people who are paid to sell the property. Very poor. Do not use this agent to sell you property!
I went to Fresh to find my student accommodation whilst studying for my Master's degree in Swansea University. For what is a stressful enough time during such an intense year, thanks to Fresh, I was able to have no worries when it came to my student house. Their wonderful, friendly team ensured that I was able to find a property suited to my needs in a timely and orderly manner, as well as being there in the event of any questions I had during the year.
With so many things going on during the years of student life, having everything run as smooth as possible is the key as the last thing we need is something else to worry about. I am speaking for myself and many others in saying Fresh are absolutely brilliant in helping the process go as well as it possibly can.
I have recommended Fresh to a number of friends and acquaintances for both personal and professional reasons and will continue to do so for many years to come! :)
If I could leave it zero I would.
Was with then for a year and every single month would get emails saying we owed them money... Even after we had paid.
Then they charged us a cleaning fee despite the fact we cleaned the property even better than when we had moved in.
These are the worst excuse for a letting agency in the city. Avoid at all costs...
***** Edit *****
I should also state that we have evidence of our claims and so it is not unjust.