M Simard
Highly recommended. We had our first rental in the UK with Andrew Purnell, and they've kindly helped us to go through all steps easily. Always had fast answers to my queries and everyone was very friendly. Our agent Frank Mulroe was extremely kind and helpful along the process.... Read more
Tenant
5th Dec 2021 (3 years ago)
K O'Connor
Extremely competent and personable staff and have always found me great tenants. They manage my property very well and take on all the associated work.... Read more
Landlord
18th Aug 2021 (3 years ago)
L dancy
Frank at Andrew Purnell has been managing the freehold of a block I'm involved in for several years now. Always attentive, friendly, informed and helpful and I would highly recommend. A very professional service.... Read more
15th Mar 2021 (3 years ago)
Rachel
I have been letting and selling properties through Andrew Purnell for over 20 years. I find the whole team very helpful and would like to give special thanks to Annaliese and Teresa who are always available and keen to help. I am pleased with the services they provide and would recommend them.... Read more
Seller
11th Mar 2021 (3 years ago)
M Court
Andrew Purnell currently manage my rental property and have done so for just over six years. I applaud their professionalism and dedication to ensure maintenance or tenant requests are managed efficiently to maintain my property’s standard and continue the smooth letting for both myself and my tenants. I highly recommend their 5 star service.... Read more
Landlord
11th Mar 2021 (3 years ago)
E Ezoomed
Well done to Frank and the team. An experienced and professional team that delivers value to clients!... Read more
11th Mar 2021 (3 years ago)
M Gill
I do nothing but praise and recommend Andrew Purnell. I am currently using their services to both rent a property and rent out mine. As a tenant they are nothing but helpful, attend to any issues quickly and efficiently and are very knowledgeable about the property. As a landlord they found perfect tenants for my property and made the whole experience stress free. I was heavily pregnant when I moved and if it wasn’t for the agents professionalism and efficiency the whole process would have been a lot harder. Thank you To you and all of the Team... Read more
Landlord
10th Mar 2021 (3 years ago)
J Davey
Since moving to Wimbledon I have been extremely happy with the service provided by the Andrew Purnell team, not only always polite and friendly but very professional and understanding of our requirements, everything we asked for was dealt with professionally and efficiently, no fuss and no delays.
AP just made everything so easy.
Huge thank you to all the team.... Read more
10th Mar 2021 (3 years ago)
P Smith
Andrew Purnell have been managing agents for my leasehold flat for the last couple of years. Whilst inherently this type of service isn't the cheapest, costs are transparent and competitive for the job at hand. The team are responsive and have been invaluable when it comes to facilitating repairs and improvements to the property, always acting in the best interest of myself and the other landlords.... Read more
Landlord
10th Mar 2021 (3 years ago)
E Doherty
I highly recommend Andrew Purnell. I have had many dealings with them over the years through both lettings and sales. The staff are always friendly, professional and prompt in their communication and replies. No trouble is too big or small. I feel I have been treated with courtesy at all times. I like the fact they are an independent agent, (a rarity these days) I would recommend them to landlords and prospective tenants /buyers alike.... Read more
9th Mar 2021 (3 years ago)
J Davolls
I have previously rented through Andrew Purnell and have thoroughly enjoyed my experience with this company. I honestly can say you can look to them to talk about any issues that you have with your property. They act as great mediators and they have a very fast response when there are maintenance issues. They have a very good customer service and even with their maintenance team who are organised and do the job well (vetted well) I want to thank the whole team for making my relationship/experience a really great time. I will miss Andrew Purnell being my landlord! Thanks once again and all the best for the future.... Read more
Tenant
21st Oct 2020 (4 years ago)
J Pinto
I’ve rented a flat through this company and they were absolutely brilliant throughout 5 years. They managed the property and were super transparent, responsive and kind towards any matter. Highly recommend!... Read more
Tenant
23rd Sep 2020 (4 years ago)
D Cogno

We are currently staying at one of the homes managed by Andrew Purnell. Please take a minute to read through one of the worst possible experiences that you could go through by signing off an agreement with them.
When walking into the home the first time, we’ve been struck by how appalling the “professional” cleaning status of the home was. Grease on the carpet, moulded tiles in the kitchen and bathroom, to name a couple. As a result, our stay started with a self-arranged professional carpet and home cleaning. No drama, nobody is surprised to move to a new home and find it perfectly cleaned and ready to your standards.
The matter gets seriously unprofessional when Andrew Purnell considers appropriate to rent out a flat with leaks that affects the people living downstairs, windows that can’t be opened, broken shower screen (this is great when the water leak downstairs..) mould in the bedroom, broken “handmade” lighting systems (in the kitchen!),etc. When pointing this out in tens of emails, we’ve only received sporadic, if none, answers which were never straight to the point. The best outcome that we could negotiate has been that only one maintenance task would be carried out per month. We’ve been given, as a reason, that it wouldn’t be fair to economically “overload” the Landlady.
We have been living in the flat for more than 3 months now, and a long list of tasks is still due to a date to be confirmed, which is highly concerning for ours and our downstairs neighbours’ safety.
Well, this was just the beginning. We found ourselves in the position to need to help a friend struck by Covid-19 related issues, who found herself in need to temporarily move abroad, and asked us if we could take care of her 9 year-old, small sized dog, who has always been living in a flat. We asked Andrew Purnell for permission as Tenancy laws and the Consumers Rights act (2015) allows us (and you) to. The first answer we were given was that the Headlease strictly prohibits so, and we felt quite confused by how a converted flats building would have such a clause in the Headlease. We then requested a copy of the document and Andrew Purnell ignored it and replied that the Landlady wouldn’t allow us to temporarily have a pet since it “would be cruel for the dog”. We decided to get a consultation with a UK based vet, to ask her opinion as a professional on this matter, and she confirmed how fundamentally wrong that assumption was. The vet confirmed she would be happy to put this on paper, to be officially recognised. Our offer to provide this document to Andrew Purnell has simply been ignored.
We reached back to them and offered to increase the security deposit, to add a clause where we would agree to relocate the dog would it be an issue for the neighbours and to immediately take full responsibility of any damage that the home would incur into, if any. after more than 3 weeks, still no reply.
We finally received an answer:” for the sake of complete clarity it is a definite no to your request for a dog. This can’t be changed for any reason. No amendments/changes/increases in the deposits can change it.”.
After such a long wait and an unfair one-sided decision, we requested to speak with a superior. We get shortly after contacted by Mark(or Matt), Property Manager, who confirmed over the phone that in no way we will be able to temporally have the dog and that they are not under any obligation to give us an objective reason for it. Moreover, he also confirmed that no headlease will be sent over (simply because “he doesn’t want to”). Last but not least, he kept asking us why we “don’t understand that in this country a decision must be accepted, not to insist” (on a side note, we are an Italian and a Spanish working full-time and leaving in the UK. If you see where I’m getting at, please take this into consideration if you are a foreigner and you’re willing to get a life and immigration-related cultural lesson from Andrew Purnell).
We don’t have (yet) received the headlease and I’d bet my neck the homeowner doesn’t know anything about this.... Read more
Tenant
13th Jun 2020 (4 years ago)
T Kane
I have dealt with this company many times, they managed, let and sold my property when requested. Would highly recommend.... Read more
Seller
11th May 2020 (4 years ago)
A Gupta
Annalise is a superstar. Agency is friendly on point and very helpful. We didnt want to leave the flat that we called home but will be using the agency to buy our first property in the area. Thanks for everything... Read more
22nd Mar 2020 (4 years ago)
N Morjaria
What can I say about Andrew Purnell. Firstly, me and my partner were looking for our first flat together (previously house shared) and we found one with this agency that we loved. The process was really fast, they even helped us to move in earlier because we had to leave our other shared property which we really appreciated. They ensured the flat was spotless before we moved in and any problems we came about throughout our two year stay, they responded really fast and were always happy to help. From the day we moved in, to the day we left, everything has been smooth sailing and we can't thank you enough. Although we didn't want to move out of the flat because it was where we called home, we are saving to buy and will be sure to come to Andrew Purnell for any future properties to buy. Thank you to the team!... Read more
Tenant
20th Mar 2020 (4 years ago)
R Coathup
Fantastic agents! Super friendly and helpful.... Read more
2nd Mar 2020 (4 years ago)
Á Peña
On Monday they contacted me to tell me they changed my visit to Wednesday. I went on Wednesday and they told me that they called me during the day (I was working) and as I didn't pick up the phone they assumed I was not coming, even if we confirmed on Monday both by phone and email, so they didn't show me the apartment either. Anyway, they told me they would send me an email to book an appointment for another date. I am still waiting for the email.
PS: The fact that you are asking to my comment one year after this happened evaluates your professionalism better than any word I can say.... Read more
26th Feb 2020 (4 years ago)
T Smith
Im writing behalf of a current landlord and would like to say think twice before using the services of Andrew Purnell & Co.
There are better and more honest agents in Wimbledon.... Read more
Landlord
24th Nov 2019 (5 years ago)
C Harris
Excellent service... Read more
29th Oct 2019 (5 years ago)
T Eyre
When I moved into our block of flats the original managing agent was a shambles. After a year of pulling my hair out we employed Andrew Purnell based on the fact that they were: 1) A small local company, 2) There was a 24hr access point, 3)All enquiries were responded to in a timely manner.
In no time at all they had turned around our flat block, taken care of the tangled finances and added 10 years back onto my life. Frank and his team are all wonderfully approachable and excellent value for money. They are ruthlessly efficient and I would not hesitate to employ them again. Brilliant from start to finish. Well done guys!... Read more
12th Aug 2019 (5 years ago)
Rosie
Staff are lovely.... Read more
8th Jun 2019 (5 years ago)
Á Peña
On Monday they contacted me to tell me they changed my visit to Wednesday. I went on Wednesday and they told me that they called me during the day (I was working) and as I didn't pick up the phone they assumed I was not coming, even if we confirmed on Monday both by phone and email, so they didn't show me the apartment either. Anyway, they told me they would send me an email to book an appointment for another date. I am still waiting for the email.... Read more
4th Feb 2019 (6 years ago)
D Nilssen
Fantastic people... Read more
20th Oct 2018 (6 years ago)